Lights2go.co.uk Reviews

Based on checking the website, Lights2go.co.uk appears to be a legitimate online retailer specializing in various lighting solutions for residential, commercial, and trade markets.

They offer a wide range of lighting products and emphasize customer service, secure shopping, and free UK mainland delivery on orders over £99.00. While the site primarily focuses on practical lighting, a vital aspect of any online purchase is understanding the vendor’s reliability and product quality, which we’ll dissect further.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Lights2go.co.uk Review & First Look

When you first land on Lights2go.co.uk, you’re greeted with a straightforward interface focused on product display and navigation.

The site immediately highlights key assurances like “FREE UK MAINLAND DELIVERY ON ORDERS OVER £99” and “100% SECURE SHOPPING GUARANTEED,” which are crucial for building initial trust with online shoppers.

The presence of a Trustpilot rating is also a strong indicator of transparency, allowing potential customers to gauge real-world experiences.

Initial Impressions of the User Interface

The website design is clean and functional, prioritizing product categories and search functionality.

It’s not overly flashy, which can be a good thing for an e-commerce site where the focus should be on product discovery.

• Navigation: Categories are clearly laid out, making it relatively easy to find specific types of lighting, from ceiling lights to outdoor solutions.
• Search Bar: A prominent search bar allows for quick access to specific products if you know what you’re looking for.
• Contact Information: Phone number and email addresses are readily visible, indicating accessibility for customer support.

Range of Products Offered

Lights2go claims to be “one of UK’s largest lighting retailers,” and their inventory seems to support this.

They offer a broad spectrum of lighting types catering to different needs and aesthetics.

• Indoor Lighting: Includes ceiling lights, wall lights, table lamps, floor lamps, and spotlights.
• Outdoor Lighting: Features options for gardens, patios, and security.
• Specialty Lighting: Covers bathroom lighting, kitchen lighting, and commercial-grade solutions.
• Brands: While not explicitly detailed on the homepage text, a comprehensive lighting retailer typically stocks a variety of well-known and reputable brands.

Lights2go.co.uk Features

Lights2go.co.uk offers several features designed to enhance the customer’s shopping experience, from delivery options to customer support avenues.

These features collectively aim to make the process of selecting and purchasing lighting as smooth as possible.

Delivery and Shipping Policies

One of the most appealing features highlighted on the homepage is their delivery policy, particularly for UK mainland customers. Skywavegin.com Reviews

• Free UK Mainland Delivery: For orders exceeding £99. This is a significant incentive, as shipping costs can often deter larger purchases online.
• Delivery Timeframes: While not explicitly stated on the homepage text, typical e-commerce practices suggest that detailed delivery timeframes, including options for express shipping, would be available during the checkout process or in a dedicated “Delivery Information” section.
• International Shipping: The focus on “UK Mainland Delivery” suggests that international shipping might not be a primary service, or it may involve additional charges and different policies.

Customer Support and Contact Options

Accessibility to customer support is paramount for online retailers, and Lights2go.co.uk provides multiple channels for assistance.

• Telephone Support: A dedicated phone number 0121 733 7770 for direct customer interaction. This is often preferred by customers who need immediate assistance or have complex inquiries.
• Email Support: Multiple email addresses are provided [email protected] and [email protected], catering to general inquiries and potentially administrative matters.
• Showroom Visit: The mention of “VISIT OUR SHOWROOM” indicates a physical presence, offering customers the option for in-person consultation and product viewing, which can be invaluable for larger or more specific lighting projects.

Secure Shopping Guarantees

Online security is a major concern for e-commerce customers, and Lights2go.co.uk addresses this directly.

• 100% SECURE SHOPPING GUARANTEED: This statement is a strong reassurance that their website employs security measures to protect customer data and transactions.
• Cookie Consent: The site explicitly mentions its use of cookies and offers an opt-in option, demonstrating compliance with data privacy regulations and transparency regarding user tracking.
• Payment Gateways: While not detailed, a secure shopping experience implies the use of reputable payment gateways that encrypt financial information, such as SSL certificates.

Lights2go.co.uk Pros & Cons

Every online retailer has its strengths and areas where it could improve.

Based on the available information from the homepage, we can identify several pros and cons for Lights2go.co.uk.

Advantages of Shopping with Lights2go.co.uk

The benefits largely revolve around convenience, selection, and customer-centric policies.

• Extensive Product Range: Positioned as one of the UK’s largest lighting retailers, they likely offer a vast selection, making it easier for customers to find specific lighting solutions for various needs.
• Free Delivery Incentive: Free UK mainland delivery on orders over £99 is a significant cost-saving benefit for customers making larger purchases.
• Strong Customer Support Channels: Multiple contact methods phone, email, physical showroom indicate a commitment to customer service and accessibility.
• Emphasis on Secure Shopping: The “100% SECURE SHOPPING GUARANTEED” statement aims to build trust regarding online transactions and data privacy.
• Trustpilot Integration: Displaying Trustpilot ratings on the homepage signifies transparency and allows potential customers to view independent reviews, fostering confidence. This external validation is crucial in e-commerce.
• Experienced Team: Their mention of a “sales team that is experienced in providing lighting to the retail, contract and trade market for the last 20 years” suggests deep industry knowledge and expertise, which can translate into better product advice and service.

Potential Areas for Improvement or Consideration

While the pros are compelling, there are always areas that customers might want more clarity on.

• Lack of Detailed Shipping Information: While free delivery is highlighted, specifics on delivery times, options for faster shipping, or policies for non-UK mainland delivery are not immediately visible on the homepage. This information is typically found in dedicated shipping policy pages.
• Return Policy Clarity: The homepage does not explicitly mention return policies or warranties, which are crucial for customer confidence, especially for larger purchases. Customers typically want to know their options if a product doesn’t meet expectations or arrives damaged.
• Product Specifications and Reviews on Product Pages: While general Trustpilot reviews are visible, the homepage text doesn’t explicitly state whether individual product pages feature detailed specifications, customer reviews, or comparison tools. These elements are vital for informed purchasing decisions.
• Pricing Transparency Beyond £99 Threshold: While free delivery over £99 is great, the shipping cost for orders below this threshold is not immediately clear, which could be a factor for smaller purchases.

Lights2go.co.uk Alternatives

If for any reason Lights2go.co.uk doesn’t meet your specific needs or you simply want to explore other options, the UK lighting market is quite robust.

Here are a few notable alternatives, each with its own strengths, offering a variety of lighting solutions.

Other Reputable Online Lighting Retailers in the UK

The competition in the online lighting sector ensures that customers have numerous choices, often specializing in different aspects of the market e.g., budget, luxury, specific styles.

• Darlaston Lighting: Known for a wide range of indoor and outdoor lighting, often featuring competitive pricing and frequent sales. They cater to both traditional and contemporary tastes.
  • Pros: Large inventory, often good value, established presence.
  • Cons: Website can sometimes feel less modern than newer competitors.
• Pooky.com: Specializes in stylish and often unique decorative lighting, including lampshades, bases, and statement pieces. They focus more on design and aesthetics.
  • Pros: High-quality, design-led products, good for interior design enthusiasts.
  • Cons: Higher price point, might not cater to pure utility lighting needs.
• Online Lights UK: Offers a comprehensive selection of lighting products from various brands, often featuring good search filters and product information.
  • Pros: Wide brand selection, competitive pricing, good for comparison shopping.
  • Cons: Can be overwhelming due to the sheer volume of products.
• Lighting Direct: Another large online retailer with a broad product range, from modern to traditional lighting. They often have good customer service and clear policies.
  • Pros: Extensive inventory, strong customer support, reputable.
  • Cons: Some customers might find the website navigation a bit dated.

Factors to Consider When Choosing an Alternative

When evaluating alternatives, it’s essential to look beyond just the product range. Gorvins.com Reviews

• Price and Value: Compare not just the listed price, but also shipping costs, any loyalty programs, and overall value for money.
• Product Quality and Durability: Look for retailers that emphasize product quality, offer warranties, and use reputable manufacturers.
• Customer Service and Support: Assess their contact options, response times, and review their return/exchange policies.
• Delivery Options and Speed: Check their delivery policies, especially if you need items quickly or live in a specific region.
• Return and Warranty Policies: A clear and fair return policy is crucial for online purchases, as is a good warranty on products.
• User Reviews and Reputation: Always check independent review platforms like Trustpilot for real customer experiences.

How to Make the Most of Your Lights2go.co.uk Experience

To ensure a smooth and satisfying shopping experience with Lights2go.co.uk, it’s wise to approach your purchase strategically.

This involves doing a bit of homework before you click “buy.”

Pre-Purchase Checklist and Tips

Before committing to an order, take a few moments to confirm key details and leverage available resources.

• Verify Product Specifications: Ensure the lighting fixture meets your exact requirements regarding size, wattage, color temperature, and fitting type.
• Check Stock Availability: While the homepage doesn’t detail this, product pages typically indicate whether an item is in stock or on backorder. Confirming this can prevent delays.
• Understand the Warranty: Look for information on product warranties. Reputable manufacturers usually offer guarantees against defects, and Lights2go.co.uk should either honor these or have their own policy.
• Read Customer Reviews: Even though the Trustpilot score is displayed, delve deeper into specific product reviews if available on the product pages to get insights into quality, installation, and user satisfaction.
• Review Delivery Times: While free delivery over £99 is stated, confirm the estimated delivery timeframe, especially if your project has a deadline. This information is usually found in the FAQ or delivery policy section.
• Confirm Return Policy Details: Familiarize yourself with their return policy, including the timeframe for returns, conditions for accepting returns e.g., original packaging, unused, and who covers return shipping costs. This is critical for peace of mind.

Leveraging Customer Support for Complex Needs

For more involved lighting projects or if you have specific technical questions, don’t hesitate to reach out to their customer support.

• Technical Queries: If you’re unsure about compatibility, installation, or specific features of a light fixture, their experienced team can provide valuable guidance.
• Bulk Orders or Trade Inquiries: For larger projects or trade accounts, direct contact can often lead to better pricing or tailored solutions.
• Showroom Visits: If feasible, visiting their showroom allows for a physical inspection of products, helping you visualize how they will look in your space. This can be especially useful for larger or more decorative pieces.
• Custom Orders: If you have unique lighting requirements, inquire if they offer custom solutions or can source specific items not listed online.

Understanding Lights2go.co.uk Pricing

While the homepage doesn’t provide a detailed pricing structure for individual items, it does offer insights into how costs are managed, particularly regarding delivery.

Understanding their general pricing philosophy is important for budgeting your lighting purchases.

Pricing Structure and Value Proposition

Lights2go.co.uk operates as a retail outlet for lighting, meaning pricing will vary significantly depending on the type of fixture, brand, and specifications.

• Competitive Pricing: As a large online retailer, they are likely to offer competitive pricing, often running “online savings & daily deals” to attract customers. This implies they aim to be competitive within the UK lighting market.
• Tiered Delivery Cost: The clear highlight of “FREE UK MAINLAND DELIVERY ON ORDERS OVER £99” implies that orders below this threshold will incur a shipping charge. Customers should factor this into their total cost for smaller items.
• No Subscription Model: Unlike services, Lights2go.co.uk sells physical products. Therefore, there’s no subscription pricing, free trials, or complex cancellation policies related to recurring payments. The cost is per item or order.

How to Find the Best Deals

To maximize your savings, keep an eye out for promotions and leverage their delivery policy.

• Daily Deals and Sales: The homepage mentions “daily deals,” so regularly checking their website for new offers or clearance items can lead to significant savings.
• Minimum Order for Free Delivery: Consolidate your lighting needs into a single order that exceeds £99 to take advantage of free delivery. If you need multiple items, planning your purchase to hit this threshold is a smart move.
• Compare Prices: While Lights2go.co.uk aims to be competitive, it’s always wise to do a quick price comparison with other retailers for specific models you are interested in, especially for higher-value items.
• Newsletter Sign-Up: Many online retailers offer exclusive discounts or early access to sales for newsletter subscribers. While not mentioned on the homepage text, this is a common e-commerce practice to look for.

Commitment to Halal Principles in Purchases

As a Muslim consumer, making choices that align with Islamic principles extends to all aspects of life, including online shopping. While Lights2go.co.uk deals in lighting, which is generally permissible, it’s crucial to ensure the overall transaction and experience uphold halal values. This primarily revolves around avoiding deception, ensuring fair dealings, and understanding the financial implications, especially regarding debt and interest.

Ensuring Ethical Transactions and Avoiding Riba Interest

In Islam, riba interest or usury is strictly forbidden. While Lights2go.co.uk itself doesn’t offer interest-based financial products, your method of payment is crucial. Handbagclinic.co.uk Reviews

• Cash-Based Purchases: The most straightforward and permissible way to purchase is by paying in full at the time of purchase, using a debit card, or a credit card that is paid off immediately, avoiding any interest accrual.
• Avoiding Interest-Bearing Credit: If using a credit card, ensure you pay the full statement balance on time every month to avoid interest charges. This is vital to stay clear of riba.
• No Buy Now, Pay Later BNPL with Hidden Interest: Be extremely cautious with “Buy Now, Pay Later” BNPL schemes offered by third-party providers. While some BNPL options are interest-free if paid on time, many can quickly accrue high interest if payments are missed, or they might have hidden charges that mimic riba. Always read the terms and conditions meticulously. If there’s any doubt about interest or excessive fees, it’s best to avoid it.
• Clear Pricing and No Deception Gharar: Ensure that the pricing on Lights2go.co.uk is transparent and that there are no hidden fees or ambiguities. Islamic finance emphasizes clarity and avoiding gharar excessive uncertainty or deception in transactions. The mention of “100% SECURE SHOPPING GUARANTEED” and clear delivery thresholds aligns with this, as it reduces uncertainty.

Upholding Honesty and Integrity in Dealings

Beyond financial aspects, the broader principles of honest trade are important.

• Accurate Product Descriptions: As consumers, we rely on retailers to provide honest and accurate descriptions of their products. Lights2go.co.uk’s reliance on clear product categories and the promise of an “experienced team” suggests a commitment to providing correct information.
• Fair Returns and Exchanges: While not detailed on the homepage, a just return policy is part of ethical business practice. It allows for rectifying mistakes or addressing product issues fairly, which aligns with Islamic principles of fairness in commerce.
• Avoiding Waste and Extravagance: While lighting is a necessity, avoid excessive purchases or luxury items that lead to extravagance, which is discouraged in Islam. Focus on quality, functionality, and reasonable needs.

By keeping these principles in mind, Muslim consumers can navigate their online purchases with confidence, ensuring their transactions are not only practical but also align with their faith.

How to Cancel Lights2go.co.uk Order / Return Policy

Since Lights2go.co.uk is an e-commerce platform selling physical products, there isn’t a “subscription” to cancel in the traditional sense.

However, understanding their order cancellation and return processes is crucial for any online shopper.

While the homepage provides high-level information, the specifics will reside in their dedicated Terms and Conditions or Returns Policy sections.

Cancelling an Order Before Shipment

If you’ve placed an order and need to cancel it, speed is of the essence.

• Immediate Contact is Key: As soon as you decide to cancel, contact Lights2go.co.uk’s customer service via phone 0121 733 7770 or email [email protected]. This is the most effective way to prevent the order from being processed and shipped.
• Check Order Status: If they have an online account portal, check the status of your order. If it’s still in “processing” or “unfulfilled” status, cancellation is often straightforward. Once it moves to “shipped,” it will likely fall under their return policy.
• Confirmation of Cancellation: Always seek written confirmation via email that your order has been successfully canceled and that no charges will be applied, or a full refund will be issued if your card was already debited.

Understanding the Return Policy for Shipped Items

Once an item has been shipped or received, it falls under the retailer’s return policy.

While Lights2go.co.uk doesn’t detail this on their homepage, a typical UK e-commerce return policy would generally adhere to the Consumer Contracts Regulations.

• 14-Day Cooling-Off Period: Under UK law, consumers typically have 14 days from receiving goods to cancel the contract and return items, even if there’s no fault. You then have another 14 days to send the goods back.
• Condition of Returned Items: Most retailers require items to be returned in their original condition, unused, and in their original packaging to be eligible for a full refund. Used or damaged items might result in a partial refund or no refund.
• Who Pays for Return Shipping: This varies. Some retailers offer free returns, while others require the customer to cover the return shipping cost, especially if the item is not faulty. You will need to check Lights2go.co.uk’s specific policy for this.
• Refund Processing Time: Once the returned item is received and inspected, refunds are typically processed within a certain number of days e.g., 5-10 business days, returning the funds to the original payment method.
• Faulty or Damaged Goods: If a product arrives faulty or damaged, your statutory rights under the Consumer Rights Act 2015 apply. In such cases, the retailer is usually responsible for return shipping costs and offering a repair, replacement, or refund.

Actionable Step: Before making a significant purchase, navigate to Lights2go.co.uk’s footer and look for links such as “Terms & Conditions,” “Delivery & Returns,” or “Refund Policy” to get the precise details relevant to your potential order. Understanding these policies upfront can save a lot of hassle later on.

Frequently Asked Questions

What is Lights2go.co.uk?

Lights2go.co.uk is a UK-based online retailer specializing in a wide range of lighting solutions for residential, commercial, and trade customers, including ceiling lights, wall lights, outdoor lighting, and more. Spinch.com Reviews

Is Lights2go.co.uk a legitimate company?

Yes, based on the information available on their homepage, which includes a physical showroom address, Trustpilot integration, and clear contact details, Lights2go.co.uk appears to be a legitimate and established lighting retailer operating in the UK for over 20 years.

What kind of lighting does Lights2go.co.uk sell?

Lights2go.co.uk sells various types of lighting, including indoor lighting e.g., ceiling, wall, table, floor lamps, outdoor lighting, bathroom lighting, kitchen lighting, and commercial-grade lighting solutions.

Does Lights2go.co.uk offer free delivery?

Yes, Lights2go.co.uk offers free UK mainland delivery on all orders over £99.

How can I contact Lights2go.co.uk customer service?

You can contact Lights2go.co.uk customer service by calling 0121 733 7770 or by emailing [email protected] or [email protected].

Does Lights2go.co.uk have a physical showroom?

Yes, Lights2go.co.uk has a physical showroom that customers can visit.

The homepage text encourages visits, though the exact address would be on their “Contact Us” or “Showroom” page.

Are purchases on Lights2go.co.uk secure?

Yes, Lights2go.co.uk states that it offers “100% SECURE SHOPPING GUARANTEED,” indicating that they use security measures to protect customer transactions and data.

How do Lights2go.co.uk reviews look on Trustpilot?

The homepage prominently displays a Trustpilot logo, indicating that they encourage and are transparent about customer reviews on the independent Trustpilot platform.

You would need to visit Trustpilot directly to see their current score and detailed reviews.

What is the typical delivery timeframe for Lights2go.co.uk orders?

While the homepage highlights free delivery, specific delivery timeframes are not detailed there. Storebox.co.uk Reviews

This information is typically found on a dedicated “Delivery Information” or FAQ page during checkout.

Can I cancel an order on Lights2go.co.uk?

Yes, you can typically cancel an order before it is shipped by contacting their customer service directly via phone or email.

If the item has already shipped, it will fall under their return policy.

What is Lights2go.co.uk’s return policy?

The full return policy is not detailed on the homepage.

However, like most UK retailers, they would adhere to consumer rights regulations, likely offering a cooling-off period for returns of unused items and handling faulty goods separately.

Check their “Terms & Conditions” or “Returns Policy” page for specifics.

Does Lights2go.co.uk ship internationally?

The homepage explicitly mentions “FREE UK MAINLAND DELIVERY,” suggesting that international shipping might not be a primary service, or it may involve additional charges and different policies.

You would need to inquire with their customer service for international shipping options.

Does Lights2go.co.uk offer trade accounts or bulk discounts?

The website mentions serving the “retail, contract and trade market,” implying that they likely offer services or potentially discounts for trade customers or bulk orders.

It’s best to contact their team directly for such inquiries. Kaartdirect.nl Reviews

How long has Lights2go.co.uk been in business?

Lights2go.co.uk states their sales team has been “experienced in providing lighting to the retail, contract and trade market for the last 20 years,” suggesting a long-standing presence in the industry.

What payment methods does Lights2go.co.uk accept?

While not explicitly stated on the homepage, secure online retailers typically accept major credit/debit cards Visa, Mastercard, etc. and potentially other digital payment methods.

The “100% SECURE SHOPPING GUARANTEED” implies standard secure payment gateways.

Do I need to create an account to place an order?

While an account might offer benefits like tracking orders and saving preferences, many e-commerce sites allow guest checkout.

This information would be clear during the checkout process.

What happens if a light fixture arrives damaged from Lights2go.co.uk?

If a product arrives damaged, you should immediately contact Lights2go.co.uk customer service.

Under UK consumer rights, they would be responsible for resolving the issue, which could include a replacement, repair, or refund.

Are there any specific terms for delivery on Lights2go.co.uk?

The main term highlighted is free UK mainland delivery on orders over £99. For orders below this amount, or for non-mainland UK addresses, specific delivery charges and terms would apply, detailed in their delivery policy.

Can I get advice on choosing the right lighting for my needs from Lights2go.co.uk?

Yes, their homepage mentions an “experienced team member will be happy to help with your every need” if you contact them by phone or email, indicating they offer advice and assistance with product selection.

What are the “online savings & daily deals” mentioned on Lights2go.co.uk?

Lights2go.co.uk advertises “Huge online savings & daily deals,” which refers to promotional discounts and special offers on various lighting products that change regularly. Dollarshaveclub.com Reviews

Customers should check the website frequently to see current deals.