Based on looking at the website, Level.tours appears to be a legitimate tour operator primarily focused on experiences in Krakow and Zakopane, Poland. They offer a variety of tours, from cultural excursions to more adventurous activities, and seem to prioritize customer satisfaction based on their listed testimonials. While the site provides a good overview of their offerings, a deeper dive into specific features and customer feedback can give a more complete picture.

Level.tours presents itself as a curated provider of “interesting, inspiring, and exciting tours” in the scenic regions of Krakow and Zakopane.

They emphasize meticulously planned itineraries and a commitment to ensuring guests gain “unforgettable impressions” and “positive energy for life.” Their website highlights popular attractions such as the Wieliczka Salt Mine, Zakopane’s traditional villages and thermal spas, and even a shooting range experience.

The presence of Trustpilot and Tripadvisor testimonials directly on their homepage suggests a focus on transparency and leveraging positive customer experiences to build trust.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Exploring Level.tours’ Tour Offerings and Destinations

Level.tours concentrates its operations within two distinct yet complementary regions in Poland: Krakow and Zakopane.

This focused approach allows them to specialize and potentially offer more in-depth and authentic experiences compared to operators covering a broader geographical scope.

Their tour catalog showcases a blend of historical, cultural, and adventure activities.

Krakow: Historical and Cultural Hub

Krakow, a city steeped in history and vibrant culture, forms a core part of Level.tours’ offerings.

The city is renowned for its well-preserved medieval old town, a UNESCO World Heritage site, and its rich Jewish quarter. Leeputilities.co.uk Reviews

Wieliczka Salt Mine Guided Tour: This is a prominent offering, and for good reason. The Wieliczka Salt Mine is one of the oldest and largest salt mines in the world, a UNESCO World Heritage site that dates back to the 13th century. Visitors can explore a labyrinth of underground chambers, chapels carved entirely out of salt, and impressive salt sculptures. Booking this tour with Level.tours provides a guided experience, which is crucial for understanding the historical and geological significance of the site. A typical tour can last around 2-3 hours underground, involving a significant amount of walking and stairs.
Shooting Range Experience: For those seeking an adrenaline rush, Level.tours provides a “2 Hours Shooting Range Experience in Krakow.” This activity allows participants to try out various firearms under professional supervision. It’s important for potential participants to understand the strict safety protocols and age restrictions typically associated with such activities. Based on the website, they mention “legendary weapons such as AK-47 Kalashnikov, M4 AR-15, Glock, .38 revolvers, sniper rifles.” This is an activity focused on target practice in a controlled environment.

Zakopane: Mountain Escape and Outdoor Activities

Zakopane, often referred to as the “winter capital of Poland,” offers a contrasting experience with its stunning Tatra Mountain scenery, traditional Highlander culture, and outdoor pursuits.

Level.tours offers several variations of Zakopane tours.

Zakopane Tour with Thermal SPA: This full-day trip combines cultural immersion with relaxation. It typically includes visits to a traditional village, opportunities to taste local cheeses and drinks, and a relaxing session in thermal pools. The inclusion of a Thermal SPA is a significant draw, offering a chance to unwind and recuperate amidst natural hot springs, known for their therapeutic properties.
ATV Adventure with Thermal Spa and Tasting Session: This unique offering combines the thrill of ATV riding with the relaxation of a thermal spa and a tasting session. An ATV adventure provides an exhilarating way to explore the rugged terrain and enjoy incredible views of Zakopane and the surrounding mountains. This tour seems geared towards adventure-seekers who also appreciate moments of relaxation and local culinary experiences.

Key Considerations for Tour Selection

When evaluating Level.tours’ offerings, it’s worth noting their emphasis on hotel pickup, which adds convenience for travelers.

The detailed descriptions provided on their website help set expectations regarding activities, duration, and inclusions.

For anyone planning a trip to Krakow and Zakopane, exploring the diverse range of experiences Level.tours provides could be a good starting point. Nankivells.com Reviews

Customer Testimonials and Reputation

The Level.tours website prominently features testimonials from platforms like Trustpilot and Tripadvisor, which are generally regarded as reliable sources for traveler reviews.

Highlighting these external review platforms directly on their homepage is a strategic move to build credibility and demonstrate transparency.

Analysis of Featured Testimonials

The testimonials presented on the Level.tours homepage offer a glimpse into common customer experiences.

Bethany Kirk, UK Trustpilot: Describes her tour as “The best day of our trip!” and praises the tour guide for being “super friendly and helpful” and speaking “really good English.” This highlights positive interactions with staff and the quality of guiding, which are crucial elements for a memorable tour experience. Good English proficiency in guides is often a significant factor for international travelers.
Dinis Relva, Switzerland Trustpilot: Echoes similar sentiments, calling the day “Amazing” and commending the guide, “Mido,” for being “incredible,” “very attentive and helpful throughout the journey.” Dinis also appreciates the guide’s broader knowledge, providing information “not only about the places we were visiting, but about Poland in general.” This indicates guides who go beyond the script, offering valuable cultural and historical context, enriching the overall experience. The review also notes that “The places we visited were beautiful and full of experiences, representative of Poland’s oldest customs,” affirming the quality and authenticity of the tour’s destinations.

Importance of External Review Platforms

Directing visitors to “See all Trustpilot reviews” and “See all Tripadvisor reviews” is a strong indicator of confidence in their overall customer satisfaction.

Trustpilot: Known for its rigorous review verification processes, Trustpilot provides a platform for consumers to share their experiences, both positive and negative. A high rating on Trustpilot typically signifies a consistently good service.
Tripadvisor: A widely used travel platform, Tripadvisor allows travelers to review accommodations, attractions, restaurants, and tours. It’s a comprehensive resource for travel planning, and a strong presence here can significantly influence potential customers.

By encouraging users to check these external sites, Level.tours implies that their general feedback is overwhelmingly positive. For a more comprehensive understanding, it’s always advisable for prospective customers to click through to these platforms and read a wider range of reviews, looking at both recent feedback and any recurring themes, positive or negative. This can provide a balanced perspective beyond the curated testimonials displayed on the company’s own site. The overall impression from the featured reviews is that Level.tours provides well-organized tours with knowledgeable and personable guides, leading to highly satisfying experiences for their customers. Lttstore.com Reviews

Pricing and Inclusions: What to Expect

Understanding the pricing structure and what’s included in a tour package is paramount for any traveler.

While Level.tours’ website doesn’t display explicit prices for each tour on the main page, it does provide clear statements regarding inclusions and potential extra costs, which is a commendable level of transparency.

All-Inclusive Promise with caveats

A key claim made by Level.tours in their FAQ section is: “Will there be any other mandatory expenses on the tour that are not included in the price? No, there are not.” This is a strong assurance that the listed price covers all activities and services detailed in the tour package. This “no hidden fees” approach is highly appealing to travelers who prefer clear budgeting and want to avoid unexpected charges during their trip.

What is Generally Included?

Based on the descriptions and FAQs, it can be inferred that Level.tours aims to include:

Transportation: Many tours mention “Hotel Pick up,” implying that transport from your accommodation to the tour sites and back is covered. This is a significant convenience, especially for tours that involve travel outside the city center, like those to Zakopane or Wieliczka.
Guided Services: The emphasis on “experienced experts” and “professional licensed guide” for the Salt Mine tour suggests that the cost includes the services of a knowledgeable guide throughout the tour, providing insights and ensuring a smooth experience.
Entrance Fees to Attractions: For tours like the Wieliczka Salt Mine, the cost likely covers the admission ticket to the attraction itself. Similarly, for tours involving funicular rides or thermal spas, these entry fees would be part of the package.
Specific Activities: Activities like “tasting local cheeses and drinks” or the “Shooting Range Experience” are explicitly mentioned as part of the tour program, indicating their costs are integrated into the overall price.

Potential Additional Expenses Discretionary

While mandatory expenses are ruled out, Level.tours clearly states that travelers are “free to spend your own money if you want to buy some souvenirs, or order lunch at a restaurant of your choice, or leave a tip.” This is standard practice in the tourism industry and aligns with fair business practices. It’s important for travelers to budget for: Crsmith.co.uk Reviews

Souvenirs: Personal purchases of mementos or local crafts.
Meals and Drinks not specified as included: Unless a tour specifically mentions a meal, it’s generally assumed that food and beverages are at the traveler’s expense. For full-day tours, planning for lunch is essential.
Tips/Gratuities: While not mandatory, tipping guides and drivers is customary in many parts of the world as a gesture of appreciation for good service.

Value for Money Perspective

The transparent approach to pricing, promising no hidden mandatory costs, contributes positively to Level.tours’ perceived value.

Travelers can book with greater confidence, knowing the upfront price largely covers their experience.

To fully assess value, however, prospective customers would need to compare Level.tours’ quoted prices once available during the booking process with those of competitors for similar tours and inclusions.

Booking Process and Flexibility

While Level.tours does not explicitly detail every step of their booking process on the homepage, the presence of a “Book Now” button and mentions of “ticket either in electronic form or printed on paper” in their FAQ strongly suggest a streamlined online booking system.

Assumed Online Booking Workflow

Typically, online tour operators follow a similar flow: Fiken.no Reviews

Tour Selection: Customers browse available tours and select their desired experience.
Date and Time Selection: A calendar or date picker allows choosing preferred tour dates and times.
Participant Quantity: Specifying the number of adults, children, or other participant categories.
Personal Information: Providing names, contact details, and potentially hotel pickup information.
Payment: Secure online payment processing credit card, digital wallets.
Confirmation: Receiving an email confirmation with booking details and the electronic ticket.

The “Book Now” button likely initiates this process.

The FAQ also indicates that only a ticket electronic or printed is required to confirm participation, simplifying the on-the-day logistics for travelers.

Flexibility and Changes to Tour Program

Level.tours addresses the possibility of changes to the tour program, stating: “In most cases, yes. We carefully plan everything in our power to provide our valued customers with detailed and accurate information. But sometimes, for reasons beyond our control, some changes are still possible for example, in the event of technical problems or an emergency change in the schedule of some elements of the tour.” This acknowledges unforeseen circumstances common in travel.

Crucially, they add: “In any case, we always provide an equivalent replacement at no extra cost to you.” This commitment to providing an equivalent alternative without additional charge is a positive sign for customer service and demonstrates their dedication to fulfilling the spirit of the booked tour even when minor adjustments are necessary. This level of flexibility and guarantee is reassuring for travelers who might be concerned about disruptions.

Contacting for Details

For any specific questions regarding booking, availability, or potential itinerary changes, Level.tours provides clear contact information: a phone number +48 505939777, email [email protected], and a contact form on their website. Auto100.co.uk Reviews

This accessibility ensures customers can get precise details before committing to a booking.

Summary of Booking Experience

The overall impression is that Level.tours aims for a straightforward booking experience with an understanding of potential logistical hurdles.

Their proactive statement regarding program changes and compensation adds a layer of trust and reliability to their service.

For potential customers, it’s always advisable to review the full terms and conditions, especially cancellation and refund policies, before finalizing any booking.

Accessibility and Participant Requirements

Understanding the physical demands and any specific requirements for tours is crucial for ensuring a comfortable and safe experience for all participants. Woonenzo.nl Reviews

Level.tours addresses these concerns in their FAQ section, offering a general overview while also advising direct contact for specific situations.

General Accessibility Statement

Level.tours states: “Most of our tours are suitable for participants of any age and do not require perfect health or special training.” This indicates a general aim to make their tours broadly accessible, which is good news for families, older travelers, or those with moderate fitness levels. This broad suitability suggests that many of their tours are designed to be enjoyable without being overly strenuous.

Specific Tour Considerations

However, they do provide important caveats for particular tours:

Wieliczka Salt Mine: “a visit to the salt mine in Wieliczka involves walking up and down stairs and through long underground halls, so it is better to take this into account when planning your visit.” This is a critical piece of information. The Salt Mine involves descending numerous steps though there are lifts for ascent in some sections and considerable walking on uneven surfaces in a confined space. Individuals with mobility issues, claustrophobia, or heart conditions should seriously consider if this tour is suitable for them and consult their doctor if in doubt.
Shooting Ranges: “Also, the providers of some activities such as shooting ranges have their own rules and require visitors to be in good physical and emotional health and to be sober on their territory.” This is standard for any activity involving firearms. Participants must be sober and in a stable condition to ensure safety. Age restrictions will also apply, typically 18 years or older. This highlights the importance of adhering to the specific rules and regulations of specialized activity providers.

Recommendations and Clarification

Level.tours encourages prospective participants to “always clarify all the details you are interested in by contacting us in any way convenient for you.” This is the best approach for anyone with specific concerns about:

Mobility Impairments: Whether tours can accommodate wheelchairs, walkers, or slow paces.
Health Conditions: Any medical conditions that might be exacerbated by walking, temperature changes mines can be cool, or strenuous activity.
Age Restrictions: Especially relevant for children on certain tours or very elderly participants.
Dietary Restrictions: While not explicitly mentioned, if any tour includes food tastings, clarifying dietary needs beforehand would be prudent.

By providing both a general statement of accessibility and specific warnings for more demanding tours, Level.tours demonstrates a responsible approach to managing participant expectations regarding physical requirements. Eerlijketen.nl Reviews

Their open invitation to contact them for detailed information further reinforces their commitment to guest safety and satisfaction.

Contact and Support Channels

Effective communication and accessible support channels are fundamental for any service-based business, especially in tourism where unforeseen circumstances or questions can arise.

Level.tours provides several clear and easily identifiable methods for potential and existing customers to get in touch.

Primary Contact Methods

Phone Number: Level.tours lists a direct Polish mobile number: +48 505939777. This is often the quickest way to get an immediate answer to urgent questions, especially for those already in Poland or planning to call internationally.
Email Address: An official email address, [email protected], is provided for written inquiries. Email is suitable for less urgent questions, sending documents, or detailed requests that might require a written response.
Contact Form: The website features a “Submit your request and we’ll get back to you soon” section, indicating the presence of an online contact form. These forms streamline the inquiry process, ensuring all necessary information is collected upfront and directed to the appropriate department.

Location and Operational Information

While the website doesn’t provide a physical address, it clearly states their operational focus: “Level Tours Krakow: only the most interesting, inspiring and exciting tours in Krakow and Zakopane, Poland.” This geographical specificity helps set expectations for their services.

Response Time Expectation

Although specific response times aren’t guaranteed, the phrase “we’ll get back to you soon” implies a commitment to timely replies. Rugvista.co.uk Reviews

For immediate concerns, the phone number would be the most suitable option.

Additional Useful Links

The “Useful links” section in the footer includes:

Privacy Policy: Essential for understanding how personal data is collected, used, and protected. This is a crucial element for GDPR compliance and building customer trust.
Consent Preferences: Allows users to manage their cookie and data preferences, reflecting a commitment to data privacy.
DSAR Form Data Subject Access Request: Provides a formal mechanism for individuals to request access to their personal data, reinforcing data privacy rights.

These additional links, particularly those related to data privacy, demonstrate a professional approach to online operations and compliance with relevant regulations.

Overall, Level.tours offers multiple convenient ways for customers to seek support or information, signaling a commitment to customer service and transparent communication.

Alternatives for Entertainment and Ethical Travel

While Level.tours offers thrilling experiences like shooting ranges and ATV adventures, and cultural tours, it’s always beneficial for individuals, especially those with an Islamic perspective, to consider alternatives that align more closely with ethical and permissible forms of recreation and tourism. Planetspark.in Reviews

Islam encourages engaging in activities that are beneficial, educational, healthy, and contribute to personal and spiritual growth, while avoiding those that promote violence, wasteful spending, or anything that could lead to harm or distraction from one’s faith.

Promoting Halal and Beneficial Alternatives to Specific Activities

Instead of Shooting Ranges:
- Archery or Horseback Riding: These are historically significant and encouraged in Islamic tradition as beneficial sports that build discipline, focus, and physical prowess. Many stable and archery ranges offer introductory lessons.
- Nature Walks and Hiking: Exploring the natural beauty of Zakopane’s mountains through hiking and gentle walks offers physical exercise, mental rejuvenation, and an opportunity for contemplation of Allah’s creation.
- Educational Workshops: Seek out workshops on traditional Polish crafts, cooking, or language. These offer cultural immersion and skill development.
Instead of ATV Adventures if driven by thrill-seeking with potential for recklessness:
- Skiing/Snowboarding in season: If visiting during winter, these are excellent outdoor sports that offer thrill and physical challenge in a permissible way.
- Photography Safaris: Focus on capturing the natural beauty of the region through photography. This encourages observation, appreciation, and creative expression.
General Principles for Ethical Travel:
- Cultural Immersion with a Purpose: Seek out tours that focus on the history, architecture, and local life of Krakow and Zakopane in a way that deepens understanding and appreciation. The Wieliczka Salt Mine tour, for example, offers rich historical and geological insight.
- Support Local, Ethical Businesses: Look for opportunities to support small local artisans, traditional eateries that serve halal-friendly options where possible, and community-based initiatives.
- Focus on Family-Friendly Activities: Prioritize activities that can be enjoyed by all members of the family, fostering bonding and shared positive experiences. Many of the cultural and nature-based tours offered by Level.tours, excluding the shooting range, fit this criteria.
- Mindful Consumption: Be conscious of spending, avoiding excessive souvenir purchases and focusing on experiences rather than material accumulation.
- Educational Exploration: Use travel as an opportunity to learn about different cultures, historical events, and natural wonders, drawing lessons and expanding one’s worldview.

By consciously choosing activities that align with Islamic principles of benefit, moderation, and purpose, travelers can ensure their leisure time is not only enjoyable but also spiritually enriching and ethically sound. Saegroup.com.au Reviews

Level.tours provides a platform for exploring the region, and with mindful selection, many of their offerings can be adapted to these principles.

Data Privacy and Security Measures

Level.tours addresses these concerns through its published privacy policies and use of secure booking platforms.

Privacy Policy and GDPR Compliance

Level.tours explicitly links to a “Privacy Policy” and “Consent Preferences” on its website.

This is a strong indicator of compliance with privacy regulations, most notably the General Data Protection Regulation GDPR if they serve customers from the European Union.

Privacy Policy: A comprehensive privacy policy outlines:
- What data is collected: Typically includes names, contact information email, phone, payment details though often processed by third-party payment gateways, and potentially browsing data IP addresses, cookies.
- How data is used: For booking confirmation, communication, service delivery, and potentially marketing with consent.
- How data is stored and protected: Measures taken to secure data from unauthorized access.
- Data sharing: Whether data is shared with third parties e.g., tour operators, payment processors and under what conditions.
- User rights: Rights of individuals regarding their data e.g., access, correction, deletion – often facilitated by a DSAR Form.
Consent Preferences: This feature allows website visitors to manage their cookie settings and other data consent, giving them control over their personal information as mandated by GDPR.

Secure Booking Platform

The website footer states “Powered by Bókun.” Bókun is a widely used booking and reservation system for the travel industry, owned by TripAdvisor. Wimpoleclinic.com Reviews

Industry Standard Security: Using a reputable third-party booking engine like Bókun generally means that the booking process and payment handling are secured by industry-standard encryption and security protocols e.g., SSL/TLS certificates. This protects sensitive information like credit card details during transmission.
PCI DSS Compliance: Reputable payment gateways and booking platforms are typically PCI DSS Payment Card Industry Data Security Standard compliant, which means they adhere to strict security standards for handling credit card information.

While Level.tours itself may not directly handle payment processing, by integrating with a secure platform like Bókun, they leverage its robust security infrastructure.

Overall Data Security Posture

By transparently linking to their privacy policy, offering consent management, and utilizing a well-known secure booking platform, Level.tours demonstrates a commitment to safeguarding customer data.

For any online transaction, customers should always look for:

HTTPS in the URL: Ensures an encrypted connection.
Padlock icon in the browser address bar: Confirms a secure connection.
Clear privacy policies: Easy to find and understand.

These elements collectively indicate that Level.tours takes data privacy and security seriously, providing a safer environment for customers to book their tours.

Frequently Asked Questions

Does Level.tours Krakow offer tours to Zakopane?

Yes, Level.tours offers several full-day tours from Krakow to Zakopane with varied and engaging programs, including visits to traditional villages, local food tastings, and explorations of Zakopane’s historic areas. Europcar.ie Reviews

Do you have tours that will help me both enjoy seeing beautiful places and relax and recuperate?

Yes, for example, on one of their Zakopane tours, you can admire magnificent mountain views, explore historical sites, and then relax in a thermal pool or visit saunas and jacuzzis with natural thermal spring water.

Do you offer any activities for those who like adrenaline and vivid emotions?

Yes, for example, Level.tours organizes visits to one of the best shooting ranges in Krakow, where you can experience firing various legendary weapons.

Do you offer tours to historical sites around Krakow?

Yes, if you are interested in history, you will likely enjoy their tour to the Wieliczka Salt Mine, one of the largest and oldest salt mines near Krakow, offering an impressive journey through underground halls.

Do I need to have any documents with me during the tour?

No, to confirm your participation, you generally only need to provide a ticket either in electronic form or printed. However, it is always advised to carry your personal identification documents when traveling to avoid misunderstandings.

Will there be any other mandatory expenses on the tour that are not included in the price?

No, Level.tours plans all tours in detail with comprehensive descriptions, ensuring no hidden mandatory costs for activities or services included in the tour package. Leisuregrow.com Reviews

You are, however, free to spend on souvenirs, personal meals, or tips.

Is the tour programme specified in the description final?

In most cases, yes, the tour program is final and carefully planned.

However, sometimes minor changes are possible due to reasons beyond their control e.g., technical problems or emergency schedule changes. Level.tours promises an equivalent replacement at no extra cost in such cases.

What are the requirements and recommendations regarding the age, health, and personal condition of tour participants?

Most Level.tours are suitable for participants of any age and do not require perfect health or special training.

However, certain activities like the Wieliczka Salt Mine involve walking stairs and long halls, and shooting ranges require good physical and emotional health and sobriety. You can contact them for specific details. Perpetual-time.com Reviews

How can I contact Level.tours?

You can contact Level.tours via phone at +48 505939777, email at [email protected], or by submitting a request through the contact form on their website.

What languages do the tour guides speak?

Based on testimonials, Level.tours guides, like “Mido,” are praised for speaking “really good English,” suggesting that English-speaking guides are available for international visitors.

Does Level.tours offer private tours?

The website mainly features group tours, but for specific requests regarding private tours, it is best to contact Level.tours directly via their provided contact information.

Are hotel pickups included in all tours?

Many of Level.tours’ detailed tour descriptions, such as for the Zakopane and Shooting Range experiences, explicitly mention “Hotel Pick up,” indicating this is a common inclusion for their tours.

How far in advance should I book a tour with Level.tours?

While specific booking lead times aren’t mentioned, it’s generally advisable to book popular tours, especially during peak season, well in advance to secure your desired date and time.

What is Bókun, which powers Level.tours?

Bókun is a reservation and booking management system for the travel industry, owned by TripAdvisor.

Its use indicates that Level.tours employs a professional and secure platform for managing their bookings.

Can I cancel or modify my booking?

The website’s homepage does not detail specific cancellation or modification policies.

You would need to refer to the full terms and conditions provided during the booking process or contact Level.tours directly for information on their refund and change policies.

Are children allowed on all tours?

Most tours are indicated as suitable for “any age.” However, for specific activities like the shooting range, there will be strict age restrictions, and for the Salt Mine, the physical demands should be considered for very young children. It’s best to confirm for specific tours.

Does Level.tours provide food or drinks on their tours?

Some tours mention “tasting local cheeses and drinks,” implying certain culinary experiences are included.

However, unless explicitly stated, full meals or drinks beyond specific tastings are typically at the traveler’s own expense.

What kind of vehicles are used for transportation on tours?

While not specified, “Hotel Pick up” and tour transportation imply comfortable vehicles suitable for group travel, such as vans or minibuses, typical for tour operators.

How reliable are the testimonials on the Level.tours website?

Level.tours features testimonials directly from reputable platforms like Trustpilot and Tripadvisor, indicating that these are authentic customer reviews from external sites known for their review verification processes.

Is it safe to book online with Level.tours?

Yes, based on the website’s use of “Powered by Bókun,” a widely recognized and secure booking platform, and explicit links to privacy policies, it indicates that Level.tours prioritizes secure online transactions and data protection.

Level.tours Reviews