Lensdiscounters.com Review

Based on looking at the website, Lensdiscounters.com appears to be a legitimate online retailer for eyeglasses and contact lenses, redirecting to KITS.com.

The site provides a comprehensive array of information essential for making informed purchasing decisions, including detailed guides on reading prescriptions, fitting measurements, and various product categories.

Here’s an overall review summary:

• Website Functionality: Seamless navigation and clear calls to action.
• Product Range: Extensive selection of eyeglasses, sunglasses, progressive lenses, and contact lenses from various brands, including their own KITS brand and designer options.
• Information Accessibility: Highly detailed guides on prescriptions, measurements, and eye care are readily available.
• Customer Support: Multiple contact methods including phone, email, and live chat, with stated operating hours.
• Promotions & Savings: Consistent display of discounts and loyalty programs, including “Subscribe & Save” and “KITS+”.
• Transparency: Clear links to Terms of Use, Privacy Policy, and Investor Relations.
• Ethical Considerations: The business model appears to be a standard retail operation, and no overt concerns regarding ethical practices were immediately apparent from the provided homepage text.

The detailed explanations on how to read and enter prescriptions for both glasses and contacts are particularly helpful for online shoppers, addressing a common pain point.

Furthermore, the website actively promotes various offers, making it appealing for budget-conscious consumers.

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The availability of clear contact information and a resource hub indicates a commitment to customer service and support.

While the website is clear and well-structured, a deeper dive into actual customer reviews and shipping policies would provide a more complete picture, but based purely on the homepage, it presents itself as a robust and transparent operation.

Here are some alternatives for purchasing ethical vision care products:

• Zenni Optical

  • Key Features: Offers a vast selection of eyeglasses and sunglasses at highly affordable prices, with options for various lens types and coatings. Known for its virtual try-on tool.
  • Average Price: Glasses typically range from $6.95 to $100+.
  • Pros: Extremely budget-friendly, wide variety of styles, straightforward ordering process, good for multiple pairs.
  • Cons: Can feel overwhelming with too many choices, quality might vary slightly compared to premium brands.

• EyeBuyDirect

  • Key Features: Wide range of frames and lenses, including prescription glasses and sunglasses. Offers various discounts and promotions, and a “Buy One Get One” deal frequently.
  • Average Price: Glasses typically range from $10 to $200+.
  • Pros: Frequent sales, good return policy, large selection of trendy frames, accepts FSA/HSA.
  • Cons: Shipping can sometimes be slower, some lens options can increase the price significantly.

• Warby Parker

  • Key Features: Known for their stylish, in-house designed frames and a convenient “Home Try-On” program where you can receive up to five frames to try before buying. Also has physical retail stores.
  • Average Price: Complete prescription glasses starting at $95.
  • Pros: High-quality frames and lenses, excellent customer service, charitable “Buy a Pair, Give a Pair” program, easy home try-on.
  • Cons: Fewer budget options compared to some competitors, selection is curated rather than exhaustive.

• Liingo Eyewear

  • Key Features: A newer player offering stylish frames with a free home try-on program. Focuses on quality and a simplified shopping experience.
  • Average Price: Complete prescription glasses starting at $79.
  • Pros: Modern frame styles, free shipping and returns, strong focus on customer satisfaction, 60-day risk-free guarantee.
  • Cons: Smaller selection of frames compared to larger retailers, less brand recognition.

• GlassesUSA.com

  • Key Features: One of the largest online eyewear retailers, offering a vast array of designer brands, as well as their own house brands. Provides virtual try-on and prescription scanning.
  • Average Price: Glasses can range from $30 to $500+ depending on brand and features.
  • Pros: Huge selection of brands and styles, frequent discounts, accepts most insurance plans, 100% money-back guarantee.
  • Cons: Can be overwhelming to navigate due to sheer volume, some designer brands remain expensive even with discounts.

• Coastal

  • Key Features: Offers a wide range of eyeglasses and contact lenses, often with significant discounts. Known for its “first pair free” promotions for new customers though typically excluding shipping.
  • Average Price: Varies widely, with many affordable options and higher-end brands.
  • Pros: Good for finding deals, extensive contact lens selection, easy-to-use website.
  • Cons: Promotional offers can sometimes have restrictive terms, customer service experiences can be inconsistent.

• Payne Glasses

  • Key Features: Focuses on providing very affordable prescription glasses and sunglasses without compromising on basic quality. Offers a simple, no-frills approach to online eyewear.
  • Average Price: Glasses typically start from $5.
  • Pros: Extremely low prices, good for basic needs, simple website interface.
  • Cons: Limited selection of high-end or designer frames, fewer advanced lens options, less emphasis on style trends.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Lensdiscounters.com Review & First Look

When you first land on Lensdiscounters.com, you’re immediately redirected to KITS.com, indicating that Lensdiscounters serves as an entry point or perhaps an older domain for KITS Eyecare.

The immediate impression is one of a clean, user-friendly interface designed to streamline the online eyewear shopping experience.

The website prominently features promotions, clearly aiming to attract customers with savings.

Initial Impressions of KITS.com

The site quickly presents various product categories: Eyeglasses, Designer, Progressives, and Contacts. This immediate categorization helps users navigate directly to their area of interest. There’s a clear emphasis on discounts, with banners like “10% OFF* YOUR FIRST CONTACTS ORDER!” and “Get 25% off your KITS glasses.” This pricing strategy is a major draw for consumers looking for affordable eyewear.

Website Navigation and User Experience

The overall navigation feels intuitive. Matthewlanders.com Review

Key links such as “REVIEW MY CART,” “CONTINUE SHOPPING,” “Sign in,” “Register,” and “Help” are easily accessible.

The presence of a search bar allows users to quickly find specific products or brands.

From a user experience perspective, the site prioritizes clarity and efficiency, which is crucial for an online retail platform dealing with prescription products.

Essential Information Accessibility

A significant positive is the readily available information on reading and entering prescriptions. This is a common hurdle for first-time online glasses buyers. The site provides detailed explanations for both glasses and contacts, breaking down terms like OD oculus dexter – right eye, OS oculus sinister – left eye, SPH sphere, CYL cylinder, AXIS, ADD, B.C. base curve, and DIA diameter. This educational content is invaluable for ensuring customers input their data correctly, reducing errors and returns.

• Clarity on Prescription Terms: The website’s explanations are concise and easy to understand, even for someone unfamiliar with optical jargon.
• Measurement Guides: Guides like “How to measure your PD at home” further empower customers to get accurate measurements, which is critical for proper fit and vision correction.
• Resource Hub: A dedicated “Resource hub” centralizes helpful articles and guides, showcasing a commitment to customer education and support.

Lensdiscounters.com KITS.com Product Offerings

KITS.com, formerly associated with Lensdiscounters.com, offers a comprehensive range of vision products designed to meet diverse customer needs. Kearneycoincenter.com Review

Their inventory spans across different categories, ensuring that whether you’re looking for everyday wear, specialized lenses, or designer frames, you’ll find options available.

Eyeglasses and Sunglasses Selection

The site boasts a broad selection of eyeglasses and sunglasses. This includes:

• All Eyeglasses: A general category that serves as a starting point.
• Women, Men, Kids: Gender and age-specific filters for easier browsing.
• Featured, New, Best Sellers: Curated collections to highlight popular or recent additions.
• Progressives eligible: A key filter for those requiring multi-focal lenses.
• Designer: A dedicated section for high-end brands.
• Designer Sale: An attractive option for budget-conscious buyers seeking premium styles.
• Frame Size Filters: Detailed size options Extra small, Small, Medium, Large using clear measurement guidelines Lens Width, Bridge Width, Temple Length help customers find the perfect fit.
• KITS Branded Glasses: Their own private label, starting from an accessible price point of $28, suggesting affordability.

For sunglasses, similar categories and filters are available, ensuring a consistent shopping experience regardless of product type.

Designer Brands and Premium Options

KITS.com features a strong emphasis on designer brands, which is a significant selling point for many consumers. The homepage prominently displays top brands like Ray-Ban, Marc Jacobs, Tom Ford, and Versace.

• Variety of Brands: The “Shop by brands” feature allows users to explore options from a comprehensive list of designers.
• Designer Sales: Regular promotions, such as “50% off 50+ designer brands,” make premium eyewear more accessible. This indicates a competitive pricing strategy within the designer segment.

Contact Lenses Portfolio

The contact lens selection is equally extensive, catering to different wear schedules and vision needs: Guardian-service.com Review

• Daily, Weekly, Monthly: Options based on desired disposal frequency.
• Toric: For individuals with astigmatism.
• Multifocal: For those needing correction for both near and distant vision.
• Featured Brands: Major contact lens brands like Acuvue, Alcon, Air Optix, Biofinity, Clariti, Dailies, Precision 1, and Biotrue are available, signifying a commitment to offering trusted, high-quality products.
• KITS Daily Silicone Hydrogel: Their own contact lens line, providing another affordable option.

The overall product range positions KITS.com as a one-stop shop for diverse optical needs, from budget-friendly options to premium designer choices and a full spectrum of contact lenses.

Lensdiscounters.com KITS.com User Experience and Accessibility

A crucial aspect of any online retail platform is its user experience and accessibility.

KITS.com which Lensdiscounters.com redirects to appears to have invested significantly in creating a smooth and intuitive shopping journey for its customers.

Streamlined Ordering Process

The website’s structure suggests a well-thought-out ordering process.

From selecting products to entering prescription details and checking out, the steps seem clear and logical. Selectusedparts.com Review

• Prescription Entry Guidance: The detailed “How to read your glasses prescription” and “How to read your contacts prescription” sections are prime examples of user-centric design. They empower users to accurately input their data, minimizing potential errors that could lead to returns or incorrect orders. The visual cues of “OD” right eye being asked first, followed by “OS” left eye on the far right, help reinforce the standard format of prescriptions.
• Measurement Tools: The “How to measure your PD at home” guide is another valuable resource. Pupillary distance is critical for lens centering, and providing an easy-to-follow guide ensures better fit and vision correction.
• Cart and Checkout: The “REVIEW MY CART” and “CONTINUE SHOPPING” buttons are always visible, making the checkout process transparent and easy to manage.

Account Management and Support Features

The site offers comprehensive account management features, allowing users to track orders and manage personal information.

• Personalized Account Section: The “Welcome, Sign in” and “Account” menus reveal options like “My profile,” “Order history,” and “My prescription.” This centralized hub for customer data is a convenience that enhances the post-purchase experience.
• Order Status and Reorder: Direct links to “Check order status” and “Place reorder” streamline common customer actions, reflecting an understanding of consumer needs.
• Insurance Integration: The “Use your insurance” and “Check your benefits instantly!” features indicate integration with vision insurance providers, simplifying the payment process for many users. This is a significant competitive advantage for online eyewear retailers.
• Customer Support Accessibility: Multiple avenues for support are provided:
  • Phone: 1-833-487-5487 10 am to 6pm EST. Mon-Fri
  • Email:
  • Chat with us: A live chat option for immediate assistance.
  • Leave a video or voice message: An innovative approach to customer communication, highlighting flexibility.
  • FAQs: A dedicated section covering common queries about ordering, shipping, and insurance.

Website Accessibility

While not explicitly detailed, the presence of an “Accessibility” link in the footer suggests a commitment to ensuring the website is usable for individuals with disabilities.

This is an important ethical consideration for any online business, demonstrating an effort to cater to a broader audience.

Overall, the user experience on KITS.com, as reflected by the homepage, is designed to be highly accessible, informative, and supportive, addressing key customer needs throughout the shopping journey.

Lensdiscounters.com KITS.com Pricing Structure and Value Propositions

When evaluating an online eyewear retailer, pricing is always a key factor. Insidehost.net Review

KITS.com which Lensdiscounters.com redirects to positions itself as a competitive option by offering a range of price points and significant discounts.

Transparent Pricing and Promotions

The website clearly displays product prices and actively promotes various savings opportunities.

This transparency helps customers understand the potential cost right from the start.

• Affordable Entry Points: KITS prescription glasses start from $28, and their own brand contact lenses, like KITS Daily Silicone Hydrogel 90 Pack, are priced at $79. These entry-level prices make eyewear accessible to a wide demographic.

• Tiered Pricing: While the KITS brand offers budget-friendly options, the presence of designer brands like Ray-Ban $222 for Ray-Ban RX5285 and Tom Ford $172 for FT5819-B, originally $344 indicates a tiered pricing structure that caters to different budgets and preferences. Jobmarketinsights.com Review

• Consistent Discounts: The homepage is a hub for promotions:

  • 10% OFF YOUR FIRST CONTACTS ORDER!* Use code: SAVE10, minimum $10 order, max $100 discount for new customers.
  • Get 25% off your KITS glasses code: SUMMER25.
  • 30% off your first contacts order.
  • 15% off all contacts.
  • 50% off 50+ designer brands.

  These frequent and varied discounts suggest a dynamic pricing strategy aimed at attracting and retaining customers.

Value-Added Services and Programs

Beyond direct price reductions, KITS.com offers programs that enhance perceived value and encourage customer loyalty.

• “Subscribe and save” with Save 15%:* This auto-ship program for contact lenses is a common strategy to ensure recurring revenue while offering convenience and savings to the customer. It promises “Increased savings on future orders” and “Free Shipping on all future orders,” which are significant benefits.
• Price-Match Guarantee: This is a strong indicator of confidence in their pricing. A price-match guarantee reassures customers that they are getting a competitive deal, reducing the need to shop around extensively.
• Loyalty Rewards: The mention of “Top tier savings & perks with each reorder” through “Loyalty Rewards” and “Join KITS+” suggests a structured loyalty program. Such programs incentivize repeat purchases by offering exclusive benefits, building long-term customer relationships.
• Free Shipping: While specific details might be on the autoship page, the mention of “Free Shipping on all future orders” is a powerful incentive, as shipping costs can often deter online shoppers.

Ethical Pricing Considerations

From an ethical standpoint, the transparent display of prices and discounts, coupled with a price-match guarantee, suggests fair dealing.

There’s no indication of hidden fees or deceptive pricing practices on the homepage. Bootsandbits.com Review

The availability of budget-friendly options alongside premium choices ensures that quality eyewear is accessible to a broader economic spectrum, which is a positive social contribution.

The “Share a Pair” program, while not detailed on the homepage text provided, also hints at a charitable aspect, further bolstering the company’s ethical image.

In essence, KITS.com’s pricing strategy is aggressive and customer-focused, aiming to provide value through a combination of competitive base prices, frequent discounts, and loyalty-building programs.

Lensdiscounters.com KITS.com Shipping and Returns Policies

When buying eyewear online, understanding the shipping and returns policies is critical.

KITS.com accessible via Lensdiscounters.com provides clear access to these policies, which is a good sign for transparency and customer confidence. Peterlyonsyoga.com Review

Shipping Information

The website directly links to a “Shipping & Returns” page in multiple locations, indicating that this information is easily discoverable.

While the provided homepage text doesn’t detail specific shipping costs or delivery times, it highlights key benefits.

• Free Shipping Offer: The “Free Shipping on all future orders*” mentioned under the “Subscribe and save” program is a significant perk. This incentivizes customers to enroll in recurring subscriptions, creating a win-win scenario where customers save money and the company secures repeat business.
• Order Status Tracking: The prominent “Check order status” link allows customers to monitor their order’s journey from purchase to delivery. This transparency reduces anxiety and provides a better post-purchase experience.
• “When will I receive my order?” FAQ: This specific FAQ indicates that detailed information about delivery timelines is available, which is essential for managing customer expectations.

Returns and Exchange Process

A clear return policy is vital for online retailers, especially for prescription products that require precise fit and vision correction.

KITS.com appears to have a dedicated section for this.

• Direct Link to Policy: The “Shipping & Returns” link serves as a central hub for both delivery and return information.
• Implied Guarantee: While a specific return period or conditions are not explicitly stated on the provided homepage text, the presence of a “Price-Match Guarantee” and general emphasis on customer satisfaction suggests a reasonable approach to returns. Trusted online optical retailers typically offer a 30-day or longer return window for prescription glasses and contact lenses, allowing customers to try the products and ensure satisfaction.
• Customer Care Support: The multiple contact options phone, email, chat would be crucial for initiating returns or resolving any issues related to shipping and product dissatisfaction. This readily available support mechanism indicates a willingness to assist customers through the return process if needed.

Importance of Clear Policies

For consumers, clear and favorable shipping and returns policies significantly impact purchasing decisions. Forex-premium.com Review

• Risk Mitigation: Transparent policies reduce the perceived risk of buying prescription eyewear online, where the fit and prescription accuracy cannot be verified until the product arrives.
• Customer Trust: A company that clearly outlines its policies, even if they have some restrictions, builds trust with its customer base. Hidden fees or complicated return processes are major red flags for consumers.
• Industry Standard: Most reputable online eyewear retailers offer free shipping over a certain order value and generous return windows e.g., 30-day no-questions-asked returns. KITS.com’s stated benefits align with these industry best practices, making it a competitive option.

In summary, KITS.com’s approach to shipping and returns, as suggested by its homepage, prioritizes transparency and customer convenience, featuring free shipping incentives and easy access to order tracking and policy details.

Lensdiscounters.com KITS.com vs. Major Competitors

When evaluating Lensdiscounters.com KITS.com, it’s helpful to stack it up against some of the big players in the online eyewear market.

Each has its own strengths and weaknesses, and understanding these can help potential customers make an informed decision.

KITS.com vs. Zenni Optical

• KITS.com: Focuses on a balance of affordability starting at $28 for KITS glasses and quality, including a good selection of designer brands and comprehensive contact lens options. Strong emphasis on customer education with detailed prescription guides. Offers subscription services and loyalty programs.
• Zenni Optical: Known for extremely low prices, with glasses starting as low as $6.95. Zenni’s primary appeal is its vast selection and affordability, making it ideal for those on a tight budget or needing multiple pairs. However, their selection of high-end designer brands might be more limited compared to KITS.com.
• Verdict: For sheer affordability and volume, Zenni often wins. For a balance of affordability, designer options, and comprehensive contact lens services, KITS.com offers a more well-rounded package.

KITS.com vs. EyeBuyDirect

• KITS.com: Strong on promotions, designer sales, and a clear focus on customer service and educational content. Features both eyeglasses and a wide range of contact lenses.
• EyeBuyDirect: Also very competitive on pricing, frequently offering “Buy One Get One Free” deals and various discounts. Has a large selection of trendy frames and often a quick turnaround time. Their contact lens selection is solid but might not be as prominently featured as on KITS.com.
• Verdict: Both are strong contenders for value and style. KITS.com might have an edge with its detailed educational resources and integrated loyalty programs, while EyeBuyDirect often appeals with aggressive BOGO sales.

KITS.com vs. Warby Parker

• KITS.com: Offers a mix of in-house brands and designer labels, with a focus on online convenience and direct savings.
• Warby Parker: Positions itself as a more premium, lifestyle brand. Their distinctive “Home Try-On” program and widespread physical stores offer a unique blended retail experience. Frames are typically higher quality and designed in-house, but they come at a slightly higher base price starting at $95 with prescription. Warby Parker generally does not sell contact lenses, focusing exclusively on glasses.
• Verdict: For premium branding, a curated experience, and home try-on, Warby Parker is the go-to. For broader selection including contacts, more frequent steep discounts, and pure online convenience, KITS.com is a strong alternative.

KITS.com vs. GlassesUSA.com

• KITS.com: Provides a comprehensive offering with a clear emphasis on their own KITS brand alongside designers, plus detailed guides and subscription services.
• GlassesUSA.com: One of the largest online retailers, offering an enormous selection of frames, including almost every major designer brand, and a wide array of lens options. They also have strong insurance integration. However, the sheer volume can sometimes be overwhelming, and while they offer discounts, their base prices for designer frames can be higher.
• Verdict: GlassesUSA.com excels in breadth of designer selection. KITS.com offers a more streamlined experience with competitive in-house brands and robust contact lens offerings.

In summary, KITS.com formerly Lensdiscounters.com carves out a niche by balancing affordability with a good range of products, including designer options and comprehensive contact lens services, all backed by strong customer support and educational resources.

It stands as a solid, competitive choice in the crowded online eyewear market. Evebch.xyz Review

Lensdiscounters.com KITS.com Ethical Considerations

When evaluating any online business, particularly one dealing with health-related products like eyewear, ethical considerations are paramount.

KITS.com which Lensdiscounters.com redirects to presents several aspects that align with ethical business practices.

Transparency and Information Provision

One of the most significant ethical indicators is the degree of transparency.

KITS.com excels in providing detailed, accessible information to its customers.

• Clear Prescription Guides: The elaborate “How to read your glasses prescription” and “How to read your contacts prescription” sections are ethically sound. They ensure that customers have the necessary knowledge to make accurate purchases, reducing the likelihood of errors and dissatisfaction. This proactive education fosters trust.
• Accessibility Statement: The presence of an “Accessibility” link in the footer suggests a commitment to making their website usable for individuals with diverse needs, including those with disabilities. This is a crucial ethical consideration for inclusive design.
• Terms of Use and Privacy Policy: Readily available links to “Terms of Use” and “Privacy Policy” are standard for legitimate businesses. These documents outline customer rights, data handling practices, and legal agreements, ensuring compliance and consumer protection.
• Investor Relations: The “Investor Relations” link, while not directly customer-facing, signifies a publicly transparent company structure, which often correlates with higher ethical standards and accountability.

Customer Support and Engagement

Ethical businesses prioritize customer well-being and provide robust support channels. Entropay.com Review

KITS.com offers multiple ways for customers to get assistance.

• Multiple Contact Methods: Providing a toll-free phone number, email, live chat, and even options to “Leave a video or voice message” demonstrates a strong commitment to customer service. This ensures that customers can reach out through their preferred method and receive timely support for any issues or inquiries.
• Order Tracking and Management: The “Check order status” and “Place reorder” features are ethically responsible as they empower customers with control and information over their purchases, reducing uncertainty.
• Insurance Integration: The ability to “Verify benefits online in under 5 minutes” for vision insurance simplifies a often-complex process, making eyewear more affordable and accessible, which has ethical implications for healthcare access.

Pricing and Promotions Ethics

While promotions are a business strategy, the way they are implemented can have ethical dimensions.

• Clear Discount Terms: The asterisks and subsequent clarifications e.g., “Discount applied on the current website price at the time of order. Offer only valid for new customer first contacts order over $10. Maximum discount of $100. Cannot be combined with any other offers. Promotions are subject to change without notice. We reserve the right to cancel orders that are in breach of the terms and conditions of this offer.” indicate a good faith effort to be transparent about promotion terms, although consumers should always read these carefully.* This prevents deceptive advertising.
• Price-Match Guarantee: This policy is inherently ethical, as it assures customers they are receiving a fair price and are not being overcharged compared to competitors.
• Loyalty Programs: “Subscribe and save” and “Loyalty Rewards” programs, when structured transparently, are ethical ways to reward repeat customers, fostering long-term relationships based on mutual benefit.

Supply Chain and Manufacturing Inferred

The statement “All lenses at KITS are crafted in our state-of-the-art Vancouver lab, ensuring unparalleled quality for our customers” hints at control over their manufacturing process.

While not fully detailed on the homepage, this suggests an effort to maintain quality control and potentially ethical labor practices within their own facilities, though further investigation would be needed to confirm specifics.

In conclusion, based on the provided homepage text, KITS.com formerly Lensdiscounters.com demonstrates a strong commitment to ethical business practices through transparency, comprehensive customer support, clear pricing, and a focus on customer education and convenience. Atlasmic.com Review

There are no immediate red flags indicating unethical behavior.

How to Cancel Lensdiscounters.com KITS.com Subscriptions

If you’ve opted for a “Subscribe and save” plan or are part of the “KITS+” membership through Lensdiscounters.com KITS.com, you might eventually need to manage or cancel your subscription.

While the homepage text doesn’t provide a direct “cancel subscription” button, it offers clear pathways to manage your account and access support.

Understanding the “Subscribe and save” Program

The “Subscribe and save” feature is primarily for contact lenses, offering “15% Increased savings on future orders” and “Free Shipping on all future orders.” It functions as an auto-ship program, meaning orders are automatically placed at regular intervals.

• Details on Auto-ship Page: The homepage explicitly states, “*See autoship page for details, restrictions may apply!” This is the first place you’d want to go for precise information on managing or canceling your subscription. It’s likely that a dedicated section on this page provides clear instructions.
• Login Required: To manage any subscription, you’ll need to be signed into your KITS.com account. Navigate to the “Account” section after logging in.

Steps to Manage or Cancel Your Subscription

Based on typical online subscription models and the information provided, here’s how you’d likely proceed: App.urlgeni.us Review

1. Log into Your Account: Go to KITS.com and click “Sign in.” Enter your credentials.
2. Navigate to Account Details: Once logged in, look for links like “My profile,” “Order history,” or a specific “Subscribe & Save” or “My Subscriptions” area within your account dashboard.
3. Find Subscription Management: On the autoship page which is linked on the homepage as “Learn More” next to “Subscribe and save”, or within your account settings, there should be an option to view or modify your active subscriptions.
4. Cancel or Adjust: Within this section, you should find controls to:
   • Pause: Temporarily halt shipments.
   • Change frequency: Adjust how often new orders are placed.
   • Update product: Change the type or quantity of contact lenses.
   • Cancel subscription: Terminate the auto-ship service entirely.
   • Confirm Cancellation: Often, companies will ask for a confirmation to ensure you truly wish to cancel. Make sure you receive a confirmation email for your records.

Utilizing Customer Support for Cancellation

If you cannot find the cancellation option within your account, or if you encounter any issues, KITS.com provides multiple robust customer support channels:

• Phone Support: Call 1-833-487-5487 10 am to 6pm EST. Mon-Fri. Directly speaking with a representative is often the quickest way to resolve subscription issues.
• Email Support: Send an email to Clearly state your request to cancel your subscription and include your account details for verification.
• Live Chat: Use the “Chat with us” option on the website for real-time assistance during business hours.
• Video or Voice Message: For less urgent inquiries, you can “Leave a video or voice message.”

It’s always recommended to review the specific terms on the “autoship page” or within your account settings, as policies can sometimes have specific notice periods for cancellation.

By providing clear pathways to account management and robust customer support, KITS.com aims to make the process of managing subscriptions, including cancellation, as straightforward as possible for its users.

Lensdiscounters.com KITS.com Pricing for Eyeglasses and Contact Lenses

Understanding the pricing structure at KITS.com, previously associated with Lensdiscounters.com, is key to evaluating its value.

The website employs a multi-tiered pricing model, ranging from budget-friendly options to premium designer brands, coupled with aggressive promotional strategies. Glabs-nutrition.com Review

Eyeglasses Pricing Breakdown

KITS.com offers a diverse range of eyeglasses to suit various budgets.

• KITS Branded Glasses: These are the most affordable entry point, with prices starting from $28. This includes the frame and standard prescription lenses. Examples provided on the homepage include:

  • KITS Robson: $28
  • KITS Fir: $38
  • KITS Friday Lift-off: $38
  • KITS Teresa: $58
  • KITS Phoenix: $58
  • KITS Eclipse: $58
  • KITS Soren: $38

  This consistent pricing for their in-house brand makes it very competitive in the budget segment.

• Designer Eyeglasses: For those seeking premium brands, prices are significantly higher, but often accompanied by substantial discounts. Examples include:

  • Ray-Ban RX5285: $222
  • Marc Jacobs MJ 1096/F: $51 originally $102, indicating a 50% discount
  • Ray-Ban RX6375: $189
  • Tom Ford FT5819-B: $172 originally $344, indicating a 50% discount
  • Ray-Ban RX3447V: $210
  • Ray-Ban RX5268: $176
  • London Fog LF 403: $52 originally $69
  • Ray-Ban RX7047: $176

  The “50% off 50+ designer brands” promotion is a major incentive, effectively halving the cost of many premium frames. Tennissanjose.com Review

• Progressive Lenses: For multi-focal correction, KITS.com advertises “Precision progressives from $88.” This price point is competitive for progressive lenses, which are typically more expensive than single-vision lenses.

Contact Lenses Pricing Breakdown

KITS.com also features a strong contact lens offering with competitive pricing across major brands and their own line.

• KITS Branded Contact Lenses:
  • KITS Daily Silicone Hydrogel 90 Pack: $79
• Major Brand Contact Lenses 90-pack unless specified:
  • Acuvue Oasys 1-Day: $117
  • Dailies Total 1: $120
  • Acuvue Oasys for Astigmatism: $67 likely a smaller pack or different quantity, as toric lenses are usually higher priced
  • 1-Day Acuvue Moist: $92
  • Acuvue Oasys 12 Pack: $93 suggests a different pack size compared to the 90-pack
  • Biofinity Toric: $64 again, likely a smaller pack as toric lenses are premium
  • Precision 1: $85
• Contact Lens Discounts:
  • 10% OFF YOUR FIRST CONTACTS ORDER!* code: SAVE10
  • 30% off your first contacts order another, possibly better, first-time discount
  • 15% off all contacts a general discount on all contact lens purchases

Overall Value Proposition

The pricing strategy at KITS.com is designed to offer strong value through:

• Affordable House Brands: Providing a budget-friendly option without compromising basic functionality.
• Aggressive Designer Discounts: Making premium eyewear accessible to a wider audience.
• Subscription Savings: The “Subscribe and save” option for contacts 15% off plus free shipping offers significant long-term savings for regular users.
• Price-Match Guarantee: This policy ensures customers receive the best available price, reinforcing the value proposition.

KITS.com effectively caters to a broad customer base, from those seeking basic, affordable eyewear to those desiring designer frames, all while maintaining competitive pricing and promotional incentives.

FAQ

How do I read my glasses prescription?

To read your glasses prescription, understand that OD means your right eye and OS means your left eye. SPH sphere indicates the lens power for clear vision + for farsighted, – for nearsighted. CYL cylinder corrects astigmatism, and AXIS shows the angle of correction. ADD is for bifocals or progressive lenses.

How do I read my contacts prescription?

Reading a contacts prescription is similar to glasses, with OD for the right eye and OS for the left. Additionally, it includes B.C. base curve for the lens’s curvature and DIA diameter for its size, both crucial for comfort and fit. SPH, CYL, and AXIS are also present for vision correction.

What is OD and OS on a prescription?

OD is an abbreviation for oculus dexter, which is Latin for “right eye.” OS is an abbreviation for oculus sinister, which is Latin for “left eye.” These terms are standard in eye care prescriptions to denote specific measurements for each eye.

What does SPH mean on my prescription?

SPH stands for “sphere” and indicates the main lens power needed to correct nearsightedness minus sign, – or farsightedness plus sign, +. It’s the spherical component of your prescription that provides clear overall vision.

What does CYL and AXIS mean on my prescription?

CYL stands for “cylinder” and indicates the lens power needed to correct astigmatism. If this column is blank, you do not have astigmatism. AXIS is a number 0 to 180 degrees that specifies the orientation of the cylinder power for astigmatism correction.

What does ADD mean on my prescription?

ADD stands for “additional correction” and refers to the magnifying power needed for reading or close-up work. This value is typically found on prescriptions for bifocal, trifocal, or progressive lenses, indicating the extra power added to the distance prescription.

What is B.C. on a contacts prescription?

B.C. stands for “base curve” and is a measurement that indicates the back curvature of your contact lens in millimeters. It’s crucial for comfort, as the contact lens’s base curve should match your eye’s natural curve as closely as possible for a proper fit.

What is DIA on a contacts prescription?

DIA stands for “diameter” and refers to the distance from one edge of the contact lens to the other, measured in millimeters. The diameter ensures the contact lens correctly covers the cornea for optimal vision and comfort.

How do I measure my PD Pupillary Distance at home?

The website suggests a guide to measure your PD at home, which is the distance between the centers of your pupils.

This measurement is crucial for correctly positioning the optical center of your lenses in your frames.

Typically, it involves using a ruler and a mirror or having a friend help.

How do I buy glasses online from KITS.com?

To buy glasses online from KITS.com, you select your desired frames, choose your lens type single vision, progressive, etc., enter your prescription details SPH, CYL, AXIS, ADD, PD, and then proceed to checkout. The site provides detailed guides for each step.

Can I use my vision insurance on KITS.com?

Yes, KITS.com provides a feature to “Check your benefits instantly!” online, suggesting that they accept and can verify various vision insurance plans to help you save on purchases.

What types of eyeglasses does KITS.com offer?

KITS.com offers a wide range of eyeglasses including KITS branded frames, designer frames, prescription glasses, sunglasses, progressive eligible frames, and options categorized by gender women, men, kids and frame size.

What brands of contact lenses are available on KITS.com?

KITS.com carries major contact lens brands such as Acuvue, Alcon, Air Optix, Biofinity, Clariti, Dailies, Precision 1, and Biotrue, in addition to their own KITS Daily Silicone Hydrogel lenses.

Are there any discounts for new customers on KITS.com?

Yes, new customers can typically find discounts such as “10% OFF* YOUR FIRST CONTACTS ORDER!” with a code like SAVE10, and often other first-order specific promotions like “30% off your first contacts order.”

Does KITS.com offer free shipping?

KITS.com offers “Free Shipping on all future orders” for customers enrolled in their “Subscribe and save” program for contact lenses.

For other orders, specific shipping details would be on their Shipping & Returns page.

What is the “Subscribe and save” program?

The “Subscribe and save” program is an auto-ship service primarily for contact lenses, offering customers benefits like 15% increased savings and free shipping on future orders when they set up recurring deliveries.

How can I track my order from KITS.com?

You can track your order by clicking on the “Check order status” link, which is prominently displayed on the website’s navigation and within the account section.

What is KITS+ Membership?

KITS+ Membership is a loyalty program offering “Top tier savings & perks with each reorder,” designed to reward frequent customers with additional benefits and exclusive offers.

Can I return glasses or contacts if I’m not satisfied?

While specific return policy details are on their “Shipping & Returns” page, the site’s overall emphasis on customer satisfaction and a “Price-Match Guarantee” suggests a favorable return policy.

Reputable online optical retailers usually offer a return period for prescription products.

Does KITS.com sell smart glasses?

Yes, KITS.com includes “Smart Glasses” as one of their product categories, indicating they offer technologically advanced eyewear options beyond traditional prescription glasses and sunglasses.

What is the price range for KITS branded glasses?

KITS branded glasses typically start from $28, making them a highly affordable option for prescription eyewear.

Are designer brands on KITS.com always on sale?

KITS.com frequently advertises significant discounts like “50% off 50+ designer brands,” indicating regular promotional sales on their designer eyewear selection.

How do progressive lenses work, and are they expensive on KITS.com?

Progressive lenses provide multiple vision corrections distance, intermediate, near in one lens without visible lines.

KITS.com offers “Precision progressives from $88,” which is competitive for this type of advanced lens.

What is the process for reordering contacts on KITS.com?

KITS.com provides a direct “Place reorder” link, making it easy for returning customers to quickly repurchase their previous contact lens orders, especially if they are part of the “Subscribe and save” program.

How does the Price-Match Guarantee work?

While the exact terms are not detailed on the homepage, a Price-Match Guarantee typically means KITS.com will match a lower advertised price for the same product found elsewhere, ensuring customers get the best deal.

What types of support does KITS.com offer?

KITS.com offers comprehensive customer support via phone 1-833-487-5487, email , live chat, and the option to leave a video or voice message.

They also have an extensive FAQ section and resource hub.

Does KITS.com offer blue light glasses?

Yes, “Blue Light Glasses” are listed as one of the products offered on KITS.com, catering to individuals looking for lenses that filter harmful blue light from digital screens.

Where are KITS lenses manufactured?

According to the homepage, “All lenses at KITS are crafted in our state-of-the-art Vancouver lab,” highlighting their control over the manufacturing process and commitment to quality.

Is there a physical store where I can try on frames?

The provided homepage text does not indicate any physical store locations for KITS.com.

The business appears to operate primarily as an online retailer.

Can I upload my prescription directly to KITS.com?

Yes, under the “Account” section, there’s a link for “My prescription” and “Upload your RX,” suggesting you can directly upload your prescription image for convenient ordering.