Klightingsupplies.co.uk Reviews

Based on checking the website Klightingsupplies.co.uk, it appears to be a legitimate online retailer specializing in a wide array of lighting products.

The site positions itself as a family-run business with over 30 years of experience in lighting and electrical distribution, aiming to provide quality and affordable lighting solutions from leading brand manufacturers.

They cater to trade, contract, and retail customers, emphasizing a commitment to industry standards and environmental protection through energy-saving products like LED bulbs.

This review will delve into various aspects of Klightingsupplies.co.uk, examining its offerings, user experience, and overall value proposition for consumers seeking lighting solutions.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Klightingsupplies.co.uk Review & First Look

Based on looking at the website, Klightingsupplies.co.uk presents itself as a straightforward online store dedicated to lighting solutions.

The initial impression is one of professionalism and clarity, with a strong focus on their product categories. Mars-25.com Reviews

The site highlights its family-run nature and over three decades of experience, aiming to build trust with potential customers.

• Initial Accessibility and Design: The website includes an “Accessibility Features” link and a “Skip to main content” option, indicating a consideration for user experience and inclusivity from the outset. This commitment to accessibility is a positive sign for a modern e-commerce platform.
• Navigation and Layout: The navigation is intuitive, with clear categories such as “Shop By Category” Ceiling Lights, LED Strips, Outdoor Lights and “Shop By Room” Bathroom Lights, Bedroom Lights, Kitchen Lights, Living Room Lights. This dual approach to categorization makes it easy for users to find what they’re looking for, whether they’re browsing by product type or by application.
• Key Value Propositions: Prominently displayed are offers like “Free UK Mainland Delivery on Orders Over £50,” “30 Days Money Back Guarantee,” and “100% Secure Shopping Guaranteed.” These assurances are crucial for building consumer confidence in online purchases.
• Featured Products Section: The homepage showcases a selection of “Featured products” with images, names, prices, and direct “Add to cart,” “Add to compare list,” and “Add to wishlist” options. This allows users to quickly assess popular or highlighted items. For instance, the “Sirius Eyelid LED Plinth 4 Light Kit SY7295BN” is listed at £51.00, and the “5m Flexible COB LED Strip Natural White SY9018A/NW” is shown at a discounted price of £40.00 from £45.00, indicating active promotions.

Klightingsupplies.co.uk Product Offerings

Klightingsupplies.co.uk boasts a comprehensive range of lighting products, catering to diverse needs and preferences, from residential to trade applications.

Their selection emphasizes both modern aesthetics and energy efficiency.

• Diverse Product Categories:
  • Ceiling Lights: This category likely includes a variety of fixtures such as flush mounts, pendant lights, chandeliers, and spotlights, suitable for different room sizes and ceiling heights.
  • LED Strips: Flexible and versatile, LED strips are popular for accent lighting, under-cabinet lighting, and creative installations. The mention of “5m Flexible COB LED Strip Natural White SY9018A/NW” suggests they stock high-quality options.
  • Outdoor Lights: Essential for security, aesthetics, and navigation, outdoor lighting options typically include wall lights, path lights, floodlights, and garden spotlights.
• Lighting by Room:
  • Bathroom Lights: These fixtures are specifically designed to be safe for damp environments, often with appropriate IP ratings.
  • Bedroom Lights: Options for creating ambient, task, or accent lighting, ranging from bedside lamps to ceiling fixtures.
  • Kitchen Lights: Task lighting for countertops, ambient lighting for the general space, and decorative options.
  • Living Room Lights: A wide array of choices to create a comfortable and inviting atmosphere, including floor lamps, table lamps, and various ceiling fixtures.
• Emphasis on Energy Saving: The site explicitly mentions “a vast range of energy saving lighting products, from low energy fittings to LED bulbs.” This aligns with current market trends and consumer demand for environmentally friendly and cost-effective lighting solutions. LEDs, in particular, are known for their long lifespan and significantly lower energy consumption compared to traditional incandescent or halogen bulbs, typically consuming 75% less energy according to the U.S. Department of Energy.
• Brand Variety: While specific brand names beyond “Sirius” in the featured products are not immediately visible on the homepage text, the claim of stocking products from “leading brand manufacturers” suggests a commitment to quality and a broader selection beyond their in-house or generic offerings.

Klightingsupplies.co.uk Pros & Cons

Understanding the strengths and weaknesses of an online retailer is crucial for making informed decisions.

Klightingsupplies.co.uk, like any platform, has its advantages and areas where it could potentially improve.

Pros:

• Extensive Experience: With “over 30 years’ experience in lighting and electrical distribution,” Klightingsupplies.co.uk brings a significant level of industry knowledge to the table. This deep understanding of products and customer needs can translate into better service and product selection.
• Family-Run Business: Being a “family run business” often implies a more personalized approach to customer service and a stronger commitment to long-term reputation over short-term gains. This can foster trust and loyalty among customers.
• Comprehensive Product Range: The site offers a wide variety of lighting solutions, categorized both by product type ceiling lights, LED strips, outdoor lights and by room bathroom, bedroom, kitchen, living room. This breadth of inventory makes it a potential one-stop shop for diverse lighting needs.
• Customer-Friendly Policies:
  • Free UK Mainland Delivery on Orders Over £50: This is a strong incentive for customers, especially for larger purchases.
  • 30 Days Money Back Guarantee: Provides a safety net for buyers, allowing them to return products if they are not satisfied, which significantly reduces purchase risk.
  • 100% Secure Shopping Guaranteed: Essential for online transactions, reassuring customers about the safety of their personal and financial data.
• Dedicated Customer Service: The invitation to “Contact Us for advice on any specific products” and the promise to be “only too happy to help” suggests a proactive and supportive customer service approach. The presence of a telephone number 0114 286 3464 offers a direct line of communication.
• Trade and Contract Supply: The fact that they supply “to trade, contract and retail customers” indicates their capacity to handle larger orders and meet professional standards, which can be a good indicator of their overall operational strength.

Cons:

• Limited Online Review Visibility: While the website highlights “exceptionally high standard of customer service,” the provided text doesn’t link to external customer reviews or ratings platforms like Trustpilot, Google Reviews, etc.. For a new customer, the absence of readily accessible third-party validation might create a slight hesitation. Reputable e-commerce sites often integrate customer feedback prominently.
• Lack of Detailed Product Specifications on Homepage: While featured products show price and basic options, deeper technical specifications e.g., lumens, color temperature, beam angle for LEDs, IP ratings for outdoor/bathroom lights are not immediately visible on the homepage. Customers might need to click into each product page for these crucial details, which can be a minor inconvenience for quick comparisons.
• No International Shipping Indication: The “Free UK Mainland Delivery” implies that delivery is limited to the UK. For potential international customers, this could be a drawback if they stumble upon the site.
• Limited Promotions Highlighted on Homepage: Beyond the £50 free delivery and a single discounted product, there isn’t an immediate banner or section indicating broader sales, clearance items, or ongoing promotions that might attract price-sensitive buyers.
• Payment Options Not Explicitly Stated: While “100% Secure Shopping Guaranteed” is mentioned, the specific payment methods accepted e.g., Visa, Mastercard, PayPal, Apple Pay are not immediately clear on the homepage, which is often standard practice for e-commerce sites.
• No Live Chat Support Visible: Many modern e-commerce sites offer live chat for instant customer support. While a phone number is provided, a live chat option could enhance real-time assistance.

Klightingsupplies.co.uk Pricing

Klightingsupplies.co.uk positions itself as offering “quality and affordable lighting.” Based on the featured products, their pricing appears competitive, aligning with the general market for lighting solutions.

• Affordability Claim: The website’s statement, “The home of quality and affordable lighting,” suggests a commitment to competitive pricing. This is a common strategy for businesses aiming to attract a broad customer base.
• Example Product Pricing:
  • Sirius Eyelid LED Plinth 4 Light Kit SY7295BN: Priced at £51.00. This falls into a mid-range category for specialized lighting kits, which often include multiple components.
  • Sirius Connect LED Designer Tri-Light Natural White SY9568NW: Listed at £11.05. This indicates that the store offers more budget-friendly individual units or components, making it accessible for smaller projects or replacements.
  • Sirius Connect LED Surface Light Natural White SY9567NW: At £13.40, similar to the Tri-Light, suggests reasonable pricing for common LED fixtures.
  • Solaris Recti LED Cabinet Light SY7923: Priced at £11.98, showing that functional lighting for specific areas like cabinets is also available at an accessible price point.
  • Switchable Dimmable LED IP65 Fire Rated Downlight SY9004WH: At £15.00, this product is particularly notable. An IP65 rating means it’s suitable for wet environments like bathrooms, and “fire rated” indicates it meets safety standards for ceiling installations. This price for a feature-rich, safety-compliant downlight is quite reasonable, considering that similar products from major brands can range from £15-£30+.
  • 5m Flexible COB LED Strip Natural White SY9018A/NW: Originally £45.00, discounted to £40.00. This shows active promotions and a willingness to offer value through sales. COB Chip-on-Board LED strips are typically higher quality and offer more uniform light than traditional LED strips, so this price for a 5-meter length is attractive.
• Value-Added Services: The “Free UK Mainland Delivery on Orders Over £50” significantly adds to the overall value proposition. For an order like the “Sirius Eyelid LED Plinth 4 Light Kit” alone, which hits £51.00, the free delivery effectively reduces the total cost to the customer. This can be a substantial saving compared to retailers who charge flat shipping fees.
• Pricing Strategy: Their strategy seems to balance affordability with quality, providing solutions for both general household needs and more specific, safety-critical applications. The presence of discounted items also indicates a dynamic pricing approach to attract customers.

How to Shop on Klightingsupplies.co.uk

Navigating Klightingsupplies.co.uk for your lighting needs is designed to be straightforward, leveraging common e-commerce functionalities to ensure a smooth shopping experience.

• Browse by Category or Room:
  • Shop By Category: This is ideal if you know the type of light fixture you need, such as “Ceiling Lights,” “LED Strips,” or “Outdoor Lights.” Clicking on these will take you to a dedicated page showcasing all products within that classification.
  • Shop By Room: If you’re decorating or furnishing a specific area, this option helps narrow down choices to lights suitable for “Bathroom Lights,” “Bedroom Lights,” “Kitchen Lights,” or “Living Room Lights.” This is particularly useful as different rooms have unique lighting requirements e.g., IP ratings for bathrooms.
• Utilize Search Functionality: While not explicitly mentioned in the provided homepage text, most e-commerce sites include a search bar. This is invaluable if you have a specific product name, model number, or keyword in mind.
• Filter and Sort Results: Once you’ve selected a category, look for options to filter results by price, brand, features e.g., dimmable, color temperature, or sort by relevance, price low to high/high to low, or popularity. This helps refine your choices from a potentially large inventory.
• Product Pages for Detailed Information:
  • Click on any product that interests you to view its dedicated page. Here, you should expect to find:
    • Multiple Images: Different angles or in-situ shots.
    • Detailed Descriptions: Key features, materials, dimensions, and usage recommendations.
    • Technical Specifications: Crucial data like wattage, lumens, color temperature e.g., Natural White, beam angle, voltage, and IP ratings for water/dust resistance, which are vital for proper installation and function.
    • Customer Reviews if available: User feedback can provide practical insights.
    • Stock Availability: Knowing if the item is in stock helps manage expectations.
• Adding to Cart and Wishlist:
  • Add to cart: Once you’ve decided on a product, select the quantity and click “Add to cart.”
  • Add to compare list: This feature allows you to select several products and view their specifications side-by-side, making it easier to weigh pros and cons.
  • Add to wishlist: If you’re not ready to purchase but want to save an item for later, adding it to a wishlist is a convenient option. You usually need an account to save wishlists permanently.
• Checkout Process:
  • Review Your Cart: Before proceeding, check your shopping cart to ensure all items and quantities are correct.
  • Apply Discount Codes: If you have any promotional codes, there will usually be a field to enter them at this stage.
  • Shipping Information: Provide your UK mainland delivery address. Remember, free delivery applies to orders over £50.
  • Payment: Select your preferred secure payment method. The “100% Secure Shopping Guaranteed” indicates encryption and protection for your financial details.
  • Order Confirmation: After successful payment, you should receive an order confirmation email with details of your purchase and expected delivery times.

Klightingsupplies.co.uk Alternatives

When seeking lighting supplies, it’s always wise to explore alternatives to ensure you’re getting the best product, price, and service for your specific needs.

The UK market has several established players, each with their own strengths.

• Major DIY Retailers:
  • Screwfix: A popular choice for tradespeople and DIY enthusiasts, Screwfix offers a vast range of electrical and lighting products. They are known for their competitive pricing, extensive stock, and convenient click-and-collect options from their numerous branches across the UK. Their focus is often on functional and robust lighting suitable for various projects.
  • B&Q: As one of the largest home improvement retailers, B&Q provides a broad selection of lighting, from decorative fixtures to practical LED solutions. They cater more to the general consumer, offering inspiration and products for different styles and budgets. They also have a strong online presence and numerous physical stores.
  • Wickes: Similar to B&Q, Wickes focuses on home improvement and building supplies, including a decent range of lighting products. They often cater to both DIYers and professional builders, with a good balance of practical and aesthetic options.
• Specialist Lighting Retailers:
  • National Lighting: This online-only retailer specializes in lighting, offering a comprehensive range from traditional to modern designs. They often have detailed product specifications and a strong focus on customer service, with a reputation for delivering quality products.
  • Lights.co.uk or Lights.ie for Ireland: Part of a large European lighting group, Lights.co.uk offers an enormous selection of indoor and outdoor lighting from various brands. They are known for their vast inventory, frequent sales, and professional advice.
  • The Lighting Superstore: Another dedicated online lighting retailer, offering a wide array of products across different categories, often with competitive pricing and regular promotions.
• Online Marketplaces:
  • Amazon UK: For sheer variety and convenience, Amazon is a formidable alternative. You can find almost any type of lighting product from countless brands, often with fast delivery options especially for Prime members. However, quality and authenticity can vary between sellers, so careful vetting of reviews is essential.
  • eBay UK: Offers both new and used lighting products from individual sellers and businesses. It’s a good place for niche items, discontinued models, or competitive bids, but buyer protection and product descriptions can vary.
• Trade-Focused Wholesalers for larger projects/professionals:
  • Edmundson Electrical: One of the largest electrical wholesalers in the UK, primarily serving tradespeople and contractors. They offer a comprehensive range of electrical supplies, including a strong lighting division. While they have retail counters, their focus is on bulk purchasing and professional-grade products.
  • TLC Electrical Supplies: Another major electrical wholesaler with a strong online presence, catering to both trade and public. They offer competitive prices on a wide range of electrical and lighting products.

When choosing an alternative, consider factors such as:

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• Product Range: Does the alternative offer the specific type of lighting you need?
• Pricing: How does their pricing compare for similar quality products?
• Delivery Options: What are their shipping costs and speeds?
• Customer Service: How easy is it to contact them, and what are their return policies?
• Reviews: What do other customers say about their experience with the retailer?

Klightingsupplies.co.uk carved a niche by combining experienced service with an extensive product range, which distinguishes it from generic online marketplaces, while still aiming for accessibility unlike some strictly trade-only suppliers.

Understanding Lighting Specifications and Your Needs

When purchasing lighting, whether from Klightingsupplies.co.uk or any other retailer, understanding key specifications is paramount.

This ensures you select the right product for both aesthetic and functional needs, optimizing energy consumption and longevity.

• Lumens lm: This is the most crucial measure of a light bulb’s brightness, replacing the old wattage metric. More lumens mean a brighter light. For example, a 60-watt incandescent bulb typically produces around 800 lumens. When buying LEDs, focus on the lumen output rather than the equivalent incandescent wattage.
  • Application Examples:
    • Task Lighting e.g., kitchen counter, reading lamp: Often requires 800-1000+ lumens for focused work.
    • Ambient Lighting e.g., living room, bedroom: Can range from 400-800 lumens per fixture, depending on room size and desired mood.
    • Accent Lighting: 100-300 lumens for highlighting features.
• Colour Temperature Kelvin – K: This describes the perceived colour of the light, ranging from warm yellow to cool blue.
  • Warm White 2700K-3000K: Similar to traditional incandescent bulbs, creating a cozy and inviting atmosphere. Ideal for bedrooms, living rooms, and dining areas.
  • Natural White/Cool White 4000K-5000K: A neutral, crisp white light that enhances concentration. Suitable for kitchens, bathrooms, offices, and garages. The “Sirius Connect LED Designer Tri-Light Natural White SY9568NW” and “5m Flexible COB LED Strip Natural White SY9018A/NW” mentioned on Klightingsupplies.co.uk fall into this popular category.
  • Daylight White 5000K-6500K: A very bright, bluish-white light, mimicking natural daylight. Best for areas where true colour rendering is important, like workshops or art studios, or for boosting alertness.
• Wattage W: While lumens measure brightness, wattage measures the amount of electricity a bulb consumes. For LEDs, a lower wattage indicates greater energy efficiency for the same lumen output. For example, an 8-watt LED might produce 800 lumens, whereas a 60-watt incandescent bulb would be needed for the same brightness.
• Beam Angle Degrees: Important for spotlights and downlights, it determines how wide or narrow the light spread is.
  • Narrow Beam e.g., 20-30 degrees: Ideal for accentuating specific objects or creating dramatic effects.
  • Wide Beam e.g., 60-120 degrees: Best for general illumination, spreading light evenly across a room.
• IP Rating Ingress Protection: Crucial for outdoor and bathroom lighting, this two-digit number indicates protection against solids first digit and liquids second digit.
  • First Digit 0-6: Protection against solid objects dust, fingers. 6 means fully dust-tight.
  • Second Digit 0-8: Protection against liquids water sprays, immersion.
  • Common IP Ratings:
    • IP20: Standard indoor rating, no water protection.
    • IP44: Splash-proof, suitable for bathroom zones 2 and 3 outside direct spray.
    • IP65: Water-jet proof, suitable for bathroom zones 1 and 2 within direct spray, e.g., above a shower and many outdoor applications. The “Switchable Dimmable LED IP65 Fire Rated Downlight SY9004WH” on Klightingsupplies.co.uk is a great example of a highly protected and versatile fixture.
    • IP67/IP68: Submersible, ideal for ground lights or pond lighting.
• Dimmability: Not all LED bulbs or fixtures are dimmable. If you want to control the brightness, ensure the product explicitly states it is dimmable and that you have a compatible dimmer switch. The “Switchable Dimmable LED IP65 Fire Rated Downlight SY9004WH” highlights this feature.
• Lifespan Hours: LEDs typically have a much longer lifespan e.g., 25,000 to 50,000 hours compared to incandescent bulbs 1,000 hours or CFLs 8,000 hours. This translates to less frequent replacements and lower maintenance costs.

By considering these specifications in relation to your specific lighting needs for each room or outdoor area, you can make an informed decision that balances functionality, aesthetics, and energy efficiency.

Klightingsupplies.co.uk’s offerings, particularly in LED technology and specialized fixtures, seem well-positioned to meet these diverse requirements.

Maximizing Value from Your Lighting Purchases

Getting the most out of your lighting investment goes beyond just buying the right product.

It involves strategic planning, understanding long-term benefits, and utilizing available resources.

• Strategic Planning for Room Lighting:
  • Layering Light: Instead of relying on a single overhead fixture, consider a combination of ambient general illumination, task focused light for activities, and accent lighting highlighting features. Klightingsupplies.co.uk offers products for all these layers, from ceiling lights to LED strips for accents.
  • Functionality First: For kitchens and bathrooms, prioritize functional and safe lighting e.g., high lumens, appropriate IP ratings like the IP65 downlight. For living areas and bedrooms, focus on creating desired ambiance with dimmable options and warmer colour temperatures.
  • Light Placement: Think about where light will be most effective. For instance, in a kitchen, under-cabinet lighting like LED strips is more effective for task lighting than a single overhead fixture.
• Embracing Energy-Efficient Solutions:
  • Transition to LED: As highlighted by Klightingsupplies.co.uk, LEDs are the most cost-effective and environmentally friendly option. They consume significantly less energy—up to 90% less than incandescent bulbs—and last 25 to 50 times longer. This translates to substantial savings on electricity bills over the bulb’s lifespan. The UK has seen a steady increase in LED adoption, with over 75% of households using LED lighting by 2022, according to industry reports.
  • Smart Lighting Controls: Consider integrating smart dimmer switches, timers, or motion sensors. These can further reduce energy consumption by ensuring lights are only on when needed or at optimal brightness.
• Utilizing Guarantees and Policies:
  • 30 Days Money Back Guarantee: Don’t hesitate to utilize this if a product doesn’t meet your expectations or isn’t suitable for your space. Ensure you understand the return process outlined by Klightingsupplies.co.uk.
  • Free UK Mainland Delivery on Orders Over £50: Plan your purchases to meet this threshold to save on shipping costs. Combining smaller items or making larger purchases can add up to significant savings.
• Leveraging Expertise:
  • Contact for Advice: As Klightingsupplies.co.uk encourages, “Contact Us for advice on any specific products.” This is a valuable resource. Their 30+ years of experience mean they can offer guidance on product compatibility, installation tips, or selecting the best lighting for a particular application. This expert advice can prevent costly mistakes and ensure you buy exactly what you need.
  • Read Product Descriptions Carefully: Before purchasing, thoroughly review all product specifications, including lumens, colour temperature, dimmability, and IP ratings, to ensure they match your requirements.
• Considering Long-Term Costs: While an initial investment in quality LED fixtures might be higher than cheaper, less efficient alternatives, the long-term savings from reduced energy consumption and infrequent bulb replacements often make LEDs the more economical choice over time. A typical LED bulb can save a household £10-£15 per year in electricity costs compared to an incandescent bulb, adding up over its long lifespan.

By adopting a strategic approach to lighting procurement and installation, customers can not only enhance the functionality and aesthetics of their spaces but also achieve significant long-term savings on energy bills and maintenance.

Klightingsupplies.co.uk vs. UK Market Trends

Understanding how the company aligns with or diverges from these trends provides a broader perspective on its market position. Billiebox.co.uk Reviews

• Trend 1: Dominance of LED Technology:
  • Market Alignment: Klightingsupplies.co.uk clearly embraces LED technology, listing “LED Strips,” “LED bulbs,” and specific LED products like “Sirius Eyelid LED Plinth” and “Switchable Dimmable LED IP65 Fire Rated Downlight.” This aligns perfectly with the market trend. LEDs now constitute over 80% of new lighting sales in the UK, driven by energy efficiency directives and consumer demand for lower running costs and longer lifespans.
  • Competitive Edge: By focusing on energy-saving products, they tap into a major consumer driver. The phased ban on halogen and fluorescent bulbs in the UK e.g., from 2021-2023 further solidifies the LED market, pushing both retailers and consumers towards LED solutions.
• Trend 2: Smart Lighting Integration:
  • Market Observation: The UK smart lighting market is growing rapidly, projected to reach over £500 million by 2027. Consumers are increasingly interested in features like remote control, colour changing, dimmability via apps, and integration with smart home ecosystems e.g., Alexa, Google Home.
  • Klightingsupplies.co.uk Position: While the provided text mentions “Dimmable LED” products, there’s no explicit mention of smart home compatibility or Wi-Fi enabled lighting. This might be an area where they could expand their offerings to capture a segment of the smart lighting market. Currently, they focus on foundational, high-quality traditional lighting solutions, which still represent a significant market share.
• Trend 3: Sustainability and Environmental Concerns:
  • Market Alignment: Klightingsupplies.co.uk states their “business goal to protect the environment where possible” through energy-saving products. This resonates with the growing consumer awareness and preference for sustainable practices. The long lifespan of LEDs also contributes to less waste.
  • Competitive Advantage: This commitment to environmental protection can be a significant selling point, appealing to eco-conscious buyers.
• Trend 4: E-commerce Growth and Online Presence:
  • Market Alignment: Being an online retailer, Klightingsupplies.co.uk is well-positioned within the general shift towards online shopping. The UK e-commerce market continues to expand, with consumers increasingly comfortable purchasing home goods online.
• Trend 5: Consumer Demand for Quality and Affordability:
  • Market Alignment: The company’s claim of offering “quality and affordable lighting” directly addresses a key consumer desire. Customers often seek a balance between durability, performance, and cost.
  • Operational Strength: Supplying to “trade, contract and retail customers” and working to “credible industry standards” suggests they source reliable products that meet professional expectations, which benefits all customer segments.
• Trend 6: Niche and Specialized Lighting:
  • Market Observation: Beyond general illumination, there’s a growing market for specialized lighting like plinth lights, cabinet lights, and architectural lighting.
  • Klightingsupplies.co.uk Position: Products like the “Sirius Eyelid LED Plinth 4 Light Kit” and “Solaris Recti LED Cabinet Light” indicate they are tapping into these niche demands, offering solutions for specific applications beyond standard room lighting.

In summary, Klightingsupplies.co.uk appears to be a strong player in the traditional and energy-efficient lighting segment of the UK market.

Their experienced background, focus on customer service, and embrace of LED technology align well with major industry trends.

While they might not be at the forefront of every emerging trend like advanced smart lighting integration, their current approach caters to a substantial and reliable customer base looking for quality, affordability, and practical lighting solutions.

Klightingsupplies.co.uk Customer Service and Support

The success of any online retail business heavily relies on its customer service and support infrastructure.

Klightingsupplies.co.uk highlights its commitment to this area, which is a significant factor for customer satisfaction and retention.

• Emphasis on High Standards: The website explicitly states, “We are proud of our exceptionally high standard of customer service.” This declaration sets an expectation for customers and underscores a core value of their business.
• Direct Communication Channels:
  • Telephone Contact: The most prominent method of contact provided is the telephone number: 0114 286 3464. For many customers, especially when dealing with product queries, technical advice, or order issues, a direct phone line is often preferred over email or web forms for immediate resolution. This suggests a personalized approach to support.
  • “Contact Us” Link: The text mentions, “please Contact Us for advice on any specific products.” This usually leads to a dedicated contact page on the website, which would typically include:
    • An inquiry form for general questions or specific product advice.
    • Email addresses for different departments e.g., sales, support, returns.
    • Physical address if applicable.
    • Potentially, operating hours for phone support.
• Proactive Assistance: The phrase “we will be only too happy to help” reinforces their willingness to assist customers, not just with issues but also with pre-purchase inquiries and product selection. This proactive stance can significantly enhance the buying experience, especially for customers who might be unsure about technical specifications or the best lighting for their needs.
• Family-Run Business Advantage: As a “family run business,” there is often a greater personal investment in customer satisfaction. Such businesses tend to foster stronger relationships with their clientele, leading to more responsive and caring support. This can translate into:
  • Quicker Response Times: Less bureaucracy often means faster answers.
  • More Flexible Solutions: A greater willingness to go the extra mile to resolve customer concerns.
  • Consistent Service: Often, the same individuals or a small, dedicated team handles customer interactions, leading to more consistent and knowledgeable support.
• Post-Purchase Support Indicators:
  • 30 Days Money Back Guarantee: This policy is a strong indicator of post-purchase support. It demonstrates confidence in their products and a commitment to customer satisfaction even after the sale. A clear and accessible return process would be expected to back this guarantee.
  • Secure Shopping Guarantee: While primarily a pre-purchase reassurance, the “100% Secure Shopping Guaranteed” indirectly reflects on their commitment to customer well-being, ensuring peace of mind throughout the transaction process.
• Overall Approach: Klightingsupplies.co.uk’s customer service strategy appears to be built on traditional, direct communication channels and a service-oriented mindset, aiming to provide personal and expert assistance. This model is often highly valued by customers who prefer speaking directly with knowledgeable individuals rather than relying solely on automated systems or extensive FAQs.

Frequently Asked Questions

What is Klightingsupplies.co.uk?

Klightingsupplies.co.uk is a UK-based online retailer specializing in a wide range of quality and affordable lighting products from leading brand manufacturers, catering to retail, trade, and contract customers.

Does Klightingsupplies.co.uk offer free delivery?

Yes, Klightingsupplies.co.uk offers free UK Mainland Delivery on all orders over £50.

What is the return policy for Klightingsupplies.co.uk?

Klightingsupplies.co.uk offers a 30 Days Money Back Guarantee, allowing customers to return products if they are not satisfied.

Is shopping on Klightingsupplies.co.uk secure?

Yes, the website explicitly states “100% Secure Shopping Guaranteed,” indicating measures are in place to protect customer data and transactions.

What types of lighting products does Klightingsupplies.co.uk sell?

They sell various lighting products including Ceiling Lights, LED Strips, Outdoor Lights, and lights categorized by room such as Bathroom Lights, Bedroom Lights, Kitchen Lights, and Living Room Lights. Carology.com Reviews

Does Klightingsupplies.co.uk focus on energy-saving products?

Yes, they offer a vast range of energy-saving lighting products, including low-energy fittings and LED bulbs, supporting their goal to protect the environment.

How long has Klightingsupplies.co.uk been in business?

The company is a family-run business with over 30 years’ experience in lighting and electrical distribution.

Can I get advice on specific products from Klightingsupplies.co.uk?

Yes, the website encourages customers to “Contact Us for advice on any specific products,” stating they are “only too happy to help.”

What is the contact number for Klightingsupplies.co.uk?

The contact telephone number provided on their website is 0114 286 3464.

Are the products on Klightingsupplies.co.uk high quality?

The website claims to offer “quality and affordable lighting from leading brand manufacturers” and adheres to “credible industry standards.”

Does Klightingsupplies.co.uk supply to trade customers?

Yes, they supply to trade, contract, and retail customers.

What is an IP65 rating on a light fixture?

An IP65 rating means the light fixture is protected against dust ingress and water jets from any direction, making it suitable for environments like bathrooms zone 1 and many outdoor applications.

What is the difference between warm white and natural white light?

Warm white typically 2700K-3000K has a yellowish hue, creating a cozy feel.

Natural white 4000K-5000K is a neutral, crisp white, often preferred for tasks or general illumination in kitchens and offices.

What are lumens in lighting?

Lumens lm measure the total amount of visible light from a source, indicating its brightness. Ellenjames.co.uk Reviews

The higher the lumen count, the brighter the light.

How much energy do LED bulbs save?

LED bulbs typically consume 75% to 90% less energy than traditional incandescent bulbs and can last 25 to 50 times longer.

Can I compare products on Klightingsupplies.co.uk?

Based on the featured products section, there is an “Add to compare list” option, suggesting you can compare specifications of different items.

Does Klightingsupplies.co.uk have a physical store?

The provided information indicates they are an online retailer, without mentioning specific physical store locations.

What are plinth lights used for?

Plinth lights, like the “Sirius Eyelid LED Plinth 4 Light Kit,” are typically used for accent lighting along kickboards in kitchens or bathrooms, providing subtle illumination and enhancing aesthetics.

Are all LED lights dimmable?

No, not all LED bulbs or fixtures are dimmable.

If dimming functionality is desired, ensure the product explicitly states it is dimmable and that you have a compatible dimmer switch.

What is a COB LED strip?

COB Chip-on-Board LED strips are a type of LED lighting that uses multiple LED chips directly mounted to a single substrate, resulting in a more uniform and seamless line of light without visible individual LED dots, as seen in the “5m Flexible COB LED Strip Natural White SY9018A/NW.”

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