kimp.io FAQ

What does “unlimited graphic design” and “unlimited video design” mean with Kimp.io?

Kimp.io’s “unlimited” service means you can submit as many design and revision requests as you’d like. Your dedicated design team will work through them in a queue, completing a set number of tasks simultaneously (e.g., 2 graphic and 2 video requests for the combined plan). It implies unlimited potential requests, not necessarily unlimited concurrent outputs.

How quickly does Kimp.io deliver designs?

Kimp.io generally provides designs or revisions for graphic tasks within 24 hours.

For video requests, you can expect a 30-60 second video every 2-4 business days on average.

More complex tasks may require a longer estimated turnaround time, which your Project Manager will communicate. waveinn.com Features

Can I get source files for my designs from Kimp.io?

Yes, Kimp.io provides source files for all your designs.

This ensures you have full ownership and flexibility to use and modify your designs in the future, if needed.

Is there a free trial for Kimp.io services?

Yes, Kimp.io offers a 7-day free trial.

During the trial, you can make a limited number of requests (e.g., 1 video, 3 graphic designs), and the designs will be watermarked.

You are not billed during this period, and payment details are collected to onboard serious clients. leapscholar.com Customer Support Review

What types of designs does Kimp.io not create?

Kimp.io explicitly states they do not fulfill requests for 3D/CAD, advanced animations, ad development, coding & development, copywriting, explainer videos, HTML5 ads, marketing strategy, photography, storyboards, video shoots, transcribing videos, or whiteboard videos.

Their focus is on graphic and motion graphics design.

How do I submit design requests to Kimp.io?

You submit and manage all your design requests through Kimp.io’s proprietary task management software, KIMP360. This platform uses AI-guided forms to help you provide all necessary details for your brief.

Who works on my design requests at Kimp.io?

Your requests are handled by a dedicated design team consisting of one Project Manager and three specialized designers who are full-time Kimp employees.

Kimp.io does not outsource work or use freelancers. What to Expect from Stepsweb.com

Can I cancel my Kimp.io subscription easily?

Yes, Kimp.io states that cancellation is very simple.

There are no contracts, and you can cancel your subscription with just a few clicks directly from your Kimp account dashboard.

You can also request assistance from customer support or your Project Manager.

Does Kimp.io use design templates for their work?

Kimp.io delivers custom designs created from scratch or a combination of custom design and licensed stock elements.

They ensure all stock elements are appropriately licensed for end-user use. Who Owns Kimp.io?

If designs are for resale, they will be created entirely from scratch upon your request.

Can I resell the designs created by Kimp.io?

Yes, you can resell designs created by Kimp.io, but you must inform your Project Manager when submitting the request. If you intend to resell, your team will create the design entirely from scratch to ensure you have full rights to sell it.

What are Kimp.io’s business hours?

Kimp.io’s design teams operate Monday to Friday, with specific hours assigned based on your region (e.g., various EST, CST, PST hours for the USA, and hours for Australia, India, UK, etc.) to provide optimal coverage.

Customer Experience is available via live chat 7 days a week.

How many active requests can I have with Kimp.io?

With the Kimp Graphics or Kimp Video subscription, your dedicated team will have 2 tasks in progress at any given time. Is Kimp.io Legit?

With the Graphics+Video subscription, you’ll have 2 graphic design requests and 2 video requests in progress concurrently.

Can multiple team members from my company collaborate on Kimp.io?

Yes, Kimp.io allows you to invite as many additional team members as you’d like to help you make and manage design requests on the KIMP360 platform at no extra cost.

Does Kimp.io handle print-ready designs?

Yes, Kimp.io can create print-ready designs.

You need to provide details such as whether you need crop/trim marks and preferred bleed size.

They recommend getting a test print done to ensure all elements meet your specifications. Is waveinn.com Legit?

What is KIMP360?

KIMP360 is Kimp.io’s AI-powered online platform where you submit and manage all your design requests.

It streamlines workflows, facilitates efficient feedback through comments and annotations, organizes brand assets, and enhances collaboration with your dedicated design team.

How does Kimp.io ensure consistency for my brand?

Kimp.io assigns you a dedicated design team and Project Manager who get to know your brand, preferences, and feedback over time.

This consistent team approach helps ensure that all designs align with your brand guidelines and visual identity.

What if I need more designs than my current Kimp.io subscription allows?

If your business needs more outputs, you can add additional subscriptions at any time. Stepsweb.com Pricing

Each additional subscription effectively doubles the number of concurrent active requests your team can work on, allowing you to scale up or down as needed.

Where is Kimp.io located?

Kimp.io’s headquarters is located in Markham, Ontario, Canada, and operates in EST.

Their full-time design team members work remotely from various time zones globally to provide extended coverage.

Does Kimp.io offer customer support?

Yes, Kimp.io provides “Round-the-Clock Support” from its Customer Experience team 7 days a week via live chat on their website and email for inquiries regarding billing, account details, and other questions.

Can Kimp.io help me create a visual identity for my new business?

Yes, Kimp.io offers visual identity services. mypos.com Competitors

If you don’t have a visual identity, you can communicate your preferences, and their team will work on creating one for you as part of their graphic design offerings.