Kickmove.nl Reviews

Based on looking at the website Kickmove.nl, it appears to be an online retailer specializing in electric bicycles and related accessories in the Netherlands and Belgium.

The website highlights its range of fatbikes, dirtbikes, e-bikes, and electric scooters, along with repair and maintenance services.

It also emphasizes customer service, fast delivery, and product quality, aiming to provide a comprehensive experience for electric mobility enthusiasts.

Kickmove.nl positions itself as a reliable provider in the electric bike market, with a focus on delivering a seamless customer journey from purchase to after-sales support.

The site showcases positive customer reviews, guarantees for product quality and delivery, and a robust support system including a 24/7 WhatsApp service for quick responses.

The availability of a 30-day trial period and a 14-day reflection period further indicates their commitment to customer satisfaction and confidence in their product offerings.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Key Offerings and Product Range

Kickmove.nl focuses on a specialized range of electric mobility solutions, primarily catering to the growing market for electric bikes and scooters.

Their product lineup is clearly segmented, making it easy for potential buyers to navigate and find what they need.

This specialization allows them to build expertise and offer tailored support for their specific product categories.

Fatbikes: The Core Product Line

Fatbikes are a prominent feature on Kickmove.nl.

These bikes are known for their oversized tires, which provide enhanced stability and traction, making them suitable for various terrains, including urban environments and light off-road paths.

• Models Available: The website lists several models, including the Kick&Move V20 PRO 9.0 2025 and the Kick&Move V20 MAX 2025, both featuring hydraulic brakes for improved stopping power. They also offer the Kick&Move V20 – Mini fatbike and the Kick&Move EB16 mini fatbike, targeting a wider demographic, including younger riders or those seeking a more compact option. The Ouxi V8 and Ouxi V8 Max 2024 models are also part of their fatbike collection, known for their robust build and performance.
• Features: Many fatbikes on the site are advertised with features like powerful motors, ample battery capacity for extended rides, and durable frames. For instance, the V20 Pro is highlighted for combining “kracht, duurzaamheid en rijcomfort” power, durability, and riding comfort.
• Price Range: Prices for fatbikes generally range from €699.00 for mini models to €1,299.00 for higher-end versions, often featuring significant discounts from their original prices. For example, the V20 PRO 9.0 2025 is listed at €849.00, down from €1,149.00.

E-Bikes and Electric Scooters

Beyond fatbikes, Kickmove.nl expands its offerings to include other popular electric vehicles.

• E-Bikes: While fatbikes are a type of e-bike, the website also categorizes “E-Bikes” separately, suggesting a broader selection that might include traditional electric bicycles with varying frame styles and features. The site mentions models like the Kick&Move EB8 Fatbike, implying a distinct category for electric bikes beyond the “fat” tire designation.
• Electric Steps Steps: The KICK&MOVE x AOVO M365GO Elektrische Step is featured, indicating their presence in the electric scooter market. These are often sought after for short-distance commuting and urban mobility due to their portability and ease of use. The listed price for this model is €249.00, discounted from €349.00.

Dirtbikes: High-Performance Electric Off-Roaders

For those seeking more adventurous electric mobility, Kickmove.nl offers electric dirtbikes.

• Models: The Kick&Move Falcon Pro e-Dirtbike 2025 is a key product in this category, available in various color combinations like Black/Red, Silver/Yellow, Silver/Rood, Silver/Paars, and Black/Yellow.
• Performance: These dirtbikes are positioned as high-performance vehicles, likely designed for off-road trails and more rugged use.
• Price Point: The electric dirtbikes are significantly higher in price, starting at €4,995.00, down from €5,995.00, reflecting their specialized nature and advanced capabilities.

Accessories and Parts

To complement their vehicle offerings, Kickmove.nl also provides a selection of accessories and parts.

• Essential Accessories: These include items like the Loqater GPS Peilzender €129.00, a useful tool for tracking and security, and the Axa kettingslot Absolute 9/110 ART2 €79.95, an important security measure for protecting investments.
• Performance Enhancements: The website also lists an “Opvoerbaar display voor V20 en V8 50km/uur” priced at €59.95, which suggests options for enhancing the performance of certain fatbike models.
• Replacement Parts: The site explicitly states they always have “onderdelen op voorraad” parts in stock, ensuring quick availability for repairs and maintenance, which is a crucial aspect for customer service.

Customer Service and Support Systems

Kickmove.nl places a strong emphasis on providing robust customer service and support, aiming to build trust and ensure a positive experience for its users.

This is evident through various initiatives highlighted on their website, from pre-purchase assistance to comprehensive after-sales support. Scispace.com Reviews

Pre-Purchase Support: Trial Rides and Consultations

Understanding that purchasing an electric bike is a significant investment, Kickmove.nl offers avenues for potential customers to experience their products firsthand before committing.

• At-Home Test Rides: The website promotes “proefritten aan huis” at-home test rides daily throughout the Netherlands and Belgium. This service allows customers to try out a fatbike in their own environment, making the decision process more informed and comfortable. It’s a strategic move to address potential buyer hesitation by providing a practical, no-pressure trial.
• Showroom Appointments: For those who prefer a dedicated testing environment, Kickmove.nl has showroom locations in major cities like Amsterdam Johan Cruijff Boulevard 83, The Hague Platinaweg 25, and Rotterdam Prins Alexanderplein 8. These showrooms operate by appointment from 10:00 to 17:00, offering a structured way to explore the bikes and receive expert advice. Booking a test ride via WhatsApp is encouraged, streamlining the scheduling process.
• Product Inquiries via WhatsApp: The site highlights a 24/7 WhatsApp service with an average response time of 5 minutes for product-specific questions. This real-time communication channel is crucial for quick queries and helps customers get immediate information before making a purchase.

After-Sales Service: Warranty, Repairs, and Maintenance

Kickmove.nl’s commitment extends well beyond the point of sale, with a focus on ensuring product longevity and customer satisfaction.

• 1-Year Standard Warranty: All fatbikes purchased from Kickmove.nl come with a standard one-year warranty. This provides peace of mind for customers, knowing that the company stands behind its products and will address any issues that arise within this period.
• Free Pick-up and Delivery Service for Repairs: A significant benefit offered is the “gratis haal- en brengservice bij reparaties” free pick-up and delivery service for repairs. This service is conducted by their own couriers, who pick up e-bikes for maintenance or repair and return them after servicing at their central warehouse in Amsterdam. This eliminates logistical burdens for customers, making the repair process remarkably convenient.
• In-House Workshop and Parts Availability: The company boasts its “eigen werkplaats” own workshop and ensures “altijd onderdelen op voorraad” always parts in stock. This means repairs and maintenance are handled efficiently and professionally, minimizing downtime for the customer. Having parts readily available is a critical factor in providing quick and effective service, preventing prolonged waits for components.
• Trustpilot Reviews Highlighting Service: Many of the verified Trustpilot reviews on their homepage specifically praise the repair and warranty service. For example, a review from 07/07/2024 states, “Kickmove regelt alles onder garantie. Geen gedoe, alleen goede service.” Kickmove handles everything under warranty. No hassle, just good service. Another from 20/05/2024 mentions, “Mijn fatbike had een probleem en het werd gratis opgelost. Echt chill!” My fatbike had a problem and it was fixed for free. Really cool!. These testimonials underscore the reliability and positive customer experience with their after-sales support.

Customer Satisfaction Guarantees: Trials and Returns

To further instill confidence, Kickmove.nl offers generous trial and return policies.

• 30-Day Test Ride with Money-Back Guarantee: A prominent offer on the homepage is the “30 dagen proefrijden – Niet goed, geld terug!” 30-day test ride – Not good, money back!. This allows customers an extended period to assess if the fatbike truly meets their expectations, providing a significant risk-free window.
• 14-Day Reflection Period: In addition to the 30-day test ride, they provide a general “14 dagen bedenktijd” 14-day reflection period on all purchases. This standard return policy ensures that if a customer is not entirely satisfied, they can easily return or exchange their purchase within this timeframe.

Shipping and Delivery Logistics

Kickmove.nl has streamlined its shipping and delivery process to ensure speed, reliability, and convenience for its customers.

They emphasize controlling the entire delivery chain, which allows them to offer distinct advantages compared to relying solely on third-party logistics.

Free and Fast Delivery

One of the most attractive aspects of Kickmove.nl’s service is their commitment to free and rapid delivery.

• Free Delivery for Fatbikes: All fatbike orders are delivered completely free of charge to the customer’s home. This eliminates a common hidden cost that often adds to the overall price of large online purchases, making their pricing more transparent and appealing.
• Fast Shipping Times: The website prominently advertises “GRATIS verzending binnen 24 uur 🚀” Free shipping within 24 hours for many products. For items listed as “Voor 23:59 besteld is morgen in huis!” Ordered before 23:59, delivered tomorrow!, this implies an extremely efficient order fulfillment system. Even for larger items like dirtbikes, the delivery is within “3 werkdagen” 3 business days, and some fatbikes are noted with “5-10 werkdagen levertijd” 5-10 business days delivery time if not immediately in stock. This demonstrates a strong focus on minimizing waiting times for customers.
• Direct from Own Stock: The ability to offer such rapid delivery is attributed to their policy of shipping “direct uit eigen voorraad” directly from their own stock. This centralized inventory management helps in quick processing and dispatch.

Proprietary Courier Service

A key differentiator for Kickmove.nl is their use of “eigen koeriers” own couriers for delivery.

• Controlled Delivery Process: By using their own team, they maintain greater control over the delivery experience, from careful handling of products to direct communication with customers regarding delivery schedules. This personalized approach can lead to higher customer satisfaction compared to generic courier services.
• Specialized Handling: Electric bikes, especially fatbikes and dirtbikes, are large and relatively fragile items. Their own couriers are likely trained to handle these products with care, reducing the risk of damage during transit.
• Free Home Delivery for Fatbikes: The benefit of their own couriers is particularly highlighted for fatbikes, which are delivered “aan de deur geleverd door onze eigen koeriers!” delivered to your door by our own couriers!. This indicates a premium delivery service that goes beyond standard parcel delivery.
• Pick-up and Delivery for Repairs: As mentioned in the customer service section, their own couriers also manage the “haal- en brengservice” pick-up and delivery service for repairs, further integrating their logistics with their after-sales support. This holistic approach ensures that bikes are handled by familiar hands throughout their lifecycle with Kickmove.nl.

Assembly Options

Kickmove.nl offers flexibility regarding product assembly, catering to different customer preferences.

• Standard Boxed Delivery: By default, fatbikes are delivered “in een doos” in a box, implying some assembly is required by the customer upon arrival. This is a common practice for bikes ordered online to facilitate shipping.
• Fully Assembled Option: For added convenience, customers have the option on the product page to choose a “volledig gemonteerde, rijklare levering” fully assembled, ready-to-ride delivery. This is a valuable service for those who may not have the tools, time, or expertise to assemble the bike themselves, allowing them to hit the road immediately. This also suggests that their own delivery team might handle the final assembly on-site or deliver pre-assembled units.

Payment Options and Financial Flexibility

Kickmove.nl offers a range of payment options, aiming to provide financial flexibility and convenience for its customers.

While the primary focus is on upfront payment methods, they also integrate deferred payment solutions, which should be approached with Islamic finance principles in mind. Bluelightconsultancy.com Reviews

Direct Payment Methods

Standard and immediate payment methods are available, ensuring quick processing of orders.

• iDEAL: As a leading online payment system in the Netherlands, iDEAL is undoubtedly a primary option for Dutch customers. It facilitates direct bank transfers, making transactions secure and instant.
• Other Standard Payment Gateways: While not explicitly detailed beyond iDEAL, it’s reasonable to assume that other common European payment methods like credit/debit cards Visa, MasterCard, possibly Bancontact for Belgium, and direct bank transfers are supported, ensuring broad accessibility for their customer base.

Deferred Payment Options

Kickmove.nl prominently features “Buy Now, Pay Later” BNPL services through partnerships with iDEAL in3 and Klarna in3. These options allow customers to spread the cost of their purchase over multiple installments.

• “Betaal in 3 delen, 0% rente” Pay in 3 parts, 0% interest: This is the key selling point for these BNPL services. The website explicitly states “0% rente,” indicating that customers will not incur additional interest charges if they adhere to the payment schedule.
• Payment Structure: The typical structure for these plans is:
  • First payment: Made at the time of purchase.
  • Second payment: Due 30 days later.
  • Third payment: Due 60 days after the initial purchase.
• How it Works:
  1. Select the BNPL option iDEAL in3 or Klarna in3 at checkout.
  2. Complete a quick verification process with the BNPL provider, which may involve providing personal information.
  3. Complete the purchase, with the first installment charged immediately.
• Example Pricing: For a fatbike priced at €849.00, the payment would be split into three installments of €283.00 each. For a dirtbike at €4,995.00, it would be three installments of €1,665.00.
• Consideration from an Islamic Finance Perspective: While these services are advertised as “0% rente,” it’s crucial for Muslim consumers to understand the underlying contracts and potential penalties. In Islamic finance, Riba interest is strictly prohibited. While some BNPL schemes market themselves as interest-free, issues can arise if late payment fees are structured as compounded charges or if the financial institution involved primarily operates on interest-based lending.

  • Late Payment Penalties: It is essential to investigate the terms and conditions of iDEAL in3 and Klarna in3 regarding late payments. If late fees are merely administrative charges for processing delays and not a percentage-based increase tied to the outstanding amount, it might be permissible. However, if these fees function as a penalty that accrues interest or debt, then such a transaction would become impermissible from an Islamic perspective.

  • Better Alternatives: For Muslim consumers, the most straightforward and permissible approach to purchasing is through halal financing or by saving up and paying in full.

    • Halal Financing: This involves modes like Murabaha cost-plus financing or Ijarah leasing, where the financial institution buys the asset and then sells it to the customer at a marked-up price or leases it, with transparent, fixed payments and no interest accumulation.
    • Saving and Paying in Full: This is always the preferred method, as it avoids any potential ambiguities or concerns related to interest, late fees, or debt, promoting financial independence and contentment Qana’ah. It encourages responsible budgeting and living within one’s means.

  • It is advisable for individuals to consult with a knowledgeable Islamic scholar or financial expert if they are considering using any deferred payment schemes to ensure compliance with Sharia principles.

Reputation and Trustworthiness

Kickmove.nl actively works to establish and maintain a strong reputation, leveraging various indicators of trustworthiness and customer satisfaction.

Their website prominently displays elements designed to build confidence in potential buyers.

Bol.com and Trusted Shops Endorsements

Kickmove.nl highlights its established presence on other reputable platforms as a testament to its reliability.

• Bol.com Expertise: The website states, “Wij zijn al jaren dé specialist in fatbikes, bekend van onze betrouwbare service op platforms zoals Bol.com, waar we onder de naam Kick&Move een beoordeling van 8.8 hebben.” This is a significant claim, as Bol.com is a major e-commerce platform in the Netherlands and Belgium. An 8.8 rating suggests a consistently high level of customer satisfaction on a widely recognized marketplace. This background provides a strong foundation for their independent website.
• Trusted Shops Certification: Kickmove.nl emphasizes that “Verzekerd winkelen met Trusted Shops – Jouw aankoop is altijd beschermd.” Trusted Shops is a well-known European e-commerce trustmark that certifies online shops based on quality criteria, such as data protection, secure payment, and transparent pricing. The “verzekerd verzonden via E Trusted Shops!” insured shipping via E Trusted Shops! badge further reinforces this. This certification often includes buyer protection, offering a layer of security for consumers if issues arise with their purchase or delivery. This mechanism helps to mitigate risk for customers.

Customer Reviews from Trustpilot

The website prominently features a live feed of customer reviews from Trustpilot, a globally recognized consumer review platform.

This transparency allows potential buyers to see real-time feedback. Myzone.org Reviews

• “UITSTEKEND” Rating: The overall rating displayed is “UITSTEKEND” Excellent with a 5 out of 5-star rating on Trustpilot. As of early April 2025 based on the latest dated review, there are numerous recent reviews, almost all of which are 5-star.
• Common Themes in Positive Reviews:
  • Fast Delivery: Many customers praise the speed of delivery, with comments like “Snel geleverd” Quickly delivered, “Vandaag besteld = Morgen in huis” Ordered today = Delivered tomorrow, and instances of same-day delivery. For example, Djmegacornl Wolters 03/04/2025 mentions “snelle survers,” and Nathalie 19/02/2025 recounts being called in the evening for a half-past-nine delivery after ordering that afternoon.
  • Excellent Service: Phrases such as “Super service,” “Toppers,” and “goede service” appear frequently. Customers often highlight prompt responses via WhatsApp and helpful staff. Hajar Boudra 31/03/2025 specifically thanked them for “al jullie adviezen, voor het meedenken en voor de bijzonder goede service!”
  • Product Quality and Enjoyment: Reviewers often express satisfaction with the quality of the bikes “Super mooie fiets!”, “rijd echt top!”, and the enjoyment derived from using them. Patrick Döll 02/02/2025 notes being “verbaasd over hoe goed die rijd” even after 100 km.
  • Warranty and Repair Support: Several reviews commend Kickmove.nl’s after-sales support, particularly regarding warranty claims and repairs. Te Riet 07/07/2024 states, “Kickmove regelt alles onder garantie. Geen gedoe, alleen goede service.” Robin van Dijk 10/08/2024 mentions, “Ik hoefde niks extra te betalen toen iets kapot ging. Garantie was helemaal gratis!” Iris 30/11/2024 highlights their “supersnelle reparatieservice.”
• Addressing Negative Reviews Proactively: Interestingly, one review from Tom Brinkman 09/01/2025 attempts to preemptively address potential negative feedback: “De negatieve reviews worden alleen maar geplaatst door mensen die de fatbikes ZELF kapot maken en vervolgens het bedrijf de schuld van geven…” This shows an awareness of occasional criticism and an attempt to provide context, indicating the company monitors its online reputation.

Quantitative Data on Customer Satisfaction

While explicit overall satisfaction percentages are not provided, the sheer volume of 5-star reviews on Trustpilot strongly suggests a high level of customer satisfaction.

The claim of “Al meer dan 5000 tevreden klanten” Over 5000 satisfied customers is a significant metric, indicating a substantial customer base that has had positive experiences.

Warranty and After-Sales Policy

Kickmove.nl clearly outlines its warranty and after-sales policy, which is a critical aspect for consumers purchasing higher-value items like electric bikes.

A robust policy demonstrates a company’s confidence in its products and its commitment to customer satisfaction.

Standard Warranty Coverage

Kickmove.nl offers a clear and straightforward warranty.

• One-Year Standard Warranty: The website explicitly states, “Bij Kickmove.nl bieden we standaard één jaar garantie op al onze fatbikes.” This means that for a full year from the date of purchase, Kickmove.nl will address any manufacturing defects or issues that arise under normal use. This provides customers with a significant period of protection and assurance regarding the product’s quality and durability.
• Confidence in Product: Offering a year-long warranty signals that Kickmove.nl has confidence in the quality and build of the fatbikes they sell. It implies that their products are expected to perform reliably for at least this period without major issues, aligning with consumer expectations for electric vehicles.

Comprehensive Repair and Maintenance Services

Beyond just offering a warranty, Kickmove.nl provides practical and convenient solutions for repairs and maintenance.

• In-House Workshop: They emphasize having an “eigen werkplaats” own workshop. This is a crucial advantage as it allows for direct control over the repair process, ensuring that technicians are well-versed in the specific models sold and can perform repairs efficiently. This also eliminates delays often associated with outsourcing repairs to third-party service centers.
• Guaranteed Parts Availability: A common concern for consumers purchasing specialized vehicles is the availability of replacement parts. Kickmove.nl addresses this directly by stating, “Daarnaast hebben we altijd alle onderdelen op voorraad, zodat je snel geholpen wordt als er onderhoud of vervanging nodig is.” This commitment to maintaining a comprehensive stock of parts is vital for quick turnaround times on repairs and minimizes the inconvenience of a non-functional bike.
• Free Pick-up and Delivery Service for Repairs: This is perhaps one of the most customer-centric aspects of their after-sales policy. The “Gratis haal- en brengservice bij reparaties!” Free pick-up and delivery service for repairs! means customers don’t have to worry about transporting a potentially large or heavy bike to a service center. Their “eigen koeriers” own couriers handle the logistics, collecting the bike from the customer’s location and returning it once serviced at their central warehouse in Amsterdam. This service significantly enhances customer convenience and removes a major barrier to getting timely repairs.
• Efficient Repair Times: Customer testimonials reinforce the efficiency of their repair service. Sofie 22/12/2024 notes, “Ze maken het gewoon meteen. Geen stress en alles werkt weer perfect.” They just fix it right away. No stress and everything works perfectly again. Maaike 25/07/2024 states, “De reparatie ging zo snel dat ik mijn bike bijna niet miste. Echt goed werk!” The repair went so fast that I barely missed my bike. Really good work!. Iris 30/11/2024 praises their “supersnelle reparatieservice. Mijn bike was binnen een paar uur weer top!” super-fast repair service. My bike was top again within a few hours!. These reviews indicate a strong operational efficiency in their service department.

14-Day Reflection Period

In addition to the warranty, Kickmove.nl provides a standard consumer protection period.

• “14 Dagen Bedenktijd” 14-Day Reflection Period: “Bij Kickmove.nl krijg je 14 dagen bedenktijd op al je aankopen.” This allows customers a period to review their purchase at home and decide if it meets their expectations. If not, they can “eenvoudig retourneren of ruilen” easily return or exchange the product. This aligns with standard e-commerce consumer rights in many regions and adds another layer of customer assurance.

Customer Experience Highlights

Kickmove.nl strives to create a positive customer experience, emphasizing convenience, responsiveness, and satisfaction throughout the purchasing journey and beyond.

Key highlights from their services and customer feedback paint a clear picture of their operational philosophy.

Prompt Communication and Accessibility

One of the standout features of Kickmove.nl’s customer engagement is their commitment to quick and accessible communication. Shack.com.au Reviews

• 24/7 WhatsApp Support: The website prominently advertises “7/24 Gemiddelde antwoordtijd: 5 minuten” 24/7 Average response time: 5 minutes via WhatsApp. This immediate access to support for queries is highly valued by customers, especially for pre-purchase questions or minor issues post-purchase. This level of responsiveness is a significant competitive advantage in the e-commerce space.
• Multiple Contact Channels: While WhatsApp is highlighted for speed, they also offer contact via email and phone, ensuring various options for customer outreach based on preference and urgency.
• Positive Feedback on Responsiveness: Numerous Trustpilot reviews attest to this. Dave van der Zwet 21/02/2025 mentions “Snelle reactie op whatsapp,” and Nathalie 19/02/2025 notes “Ook via whatsapp snel antwoord als je een vraag stelt.” This consistent feedback indicates that their commitment to fast communication is genuinely delivered.

User-Friendly Website Experience

The website itself is designed to facilitate a smooth purchasing process.

• Clear Product Categorization: Products are logically organized into categories like Fatbikes, Dirtbikes, E-Bikes, Elektrische steps, Accessories, and Onderdelen, making navigation intuitive.
• Prominent Deals and Information: Special offers, such as “Slechts 50 Stuks: Bestel Nu & Ontvang €200 GRATIS + 30 Dagen Proefrijden!”, are clearly displayed on the homepage, attracting immediate attention. Key service benefits like “GRATIS verzending binnen 24 uur” and “30 dagen proefrijden” are also highlighted upfront.
• Detailed Product Pages: While not directly shown in the provided text, the mention of choosing “volledig gemonteerde, rijklare levering” on the product page suggests that individual product listings provide sufficient detail and options for customers to make informed decisions.
• Integration of Trust Signals: The embedding of live Trustpilot reviews and the Trusted Shops badge directly on the homepage immediately builds credibility and trust with new visitors.

Personalized Delivery and Assembly Options

Kickmove.nl offers flexibility in how products are received, enhancing convenience.

• Own Courier Service: As previously detailed, using their “eigen koeriers” for delivery provides a more controlled and often personalized experience than third-party services. This allows for scheduled deliveries and ensures careful handling.
• Pre-Assembled Delivery Option: The option for a “volledig gemonteerde, rijklare levering” directly addresses a common pain point for bike buyers – assembly. This service allows customers to receive a ready-to-ride bike, saving them time and effort, and ensuring proper assembly from the start. Reviews from customers like Sabrina Koppen 09/03/2025 confirm positive experiences with pre-assembled delivery: “Donderdag besteld vrijdagochtend netjes gemonteerd afgeleverd! Wat is onze dochter er blij mee.”

Addressing Customer Concerns Even if Minor

The presence of a review from Tom Brinkman 09/01/2025 attempting to counter negative reviews shows that Kickmove.nl is aware of and willing to address customer perceptions, even those that might not be directly about their service but rather about user misuse.

This indicates a proactive stance on reputation management.

Overall Sense of Reliability and Care

The cumulative effect of these initiatives—fast shipping, responsive support, generous trial periods, comprehensive warranty, and convenient repair services—contributes to an overall perception of Kickmove.nl as a reliable and customer-oriented business.

This holistic approach to customer experience is designed to foster loyalty and positive word-of-mouth.

Comparison with Competitors in the E-Bike Market

In the burgeoning electric bicycle and scooter market, Kickmove.nl faces numerous competitors, both local and international.

To truly understand its position, it’s helpful to compare its offerings against common industry practices and direct rivals.

Pricing Strategy

Kickmove.nl appears to employ a competitive pricing strategy, often presenting products with significant “Super Deal!” discounts.

• Aggressive Discounting: Many of their featured products, like the Kick&Move V20 PRO 9.0 2025, are offered at prices substantially lower than their listed “Normale prijs” normal price. For instance, the V20 PRO 9.0 is €849.00 down from €1,149.00, representing a €300 saving. Similarly, the Falcon Pro e-Dirtbike has a €1,000 discount. This strategy aims to attract price-sensitive buyers looking for value.
• Comparison to Market Average: While precise competitor pricing isn’t available from the provided text, the e-bike market is highly competitive. Many brands offer entry-level fatbikes in the €700-€1000 range, with higher-end models going into several thousands. Kickmove.nl’s discounted prices seem to position them attractively within this range, especially for their V20 and Ouxi V8 models. For premium electric dirtbikes, their €4,995.00 price point is also competitive for high-performance models.
• Bundle Deals: The offer of “€200 GRATIS Extra’s” Free €200 in extras with some purchases suggests a bundling strategy, adding perceived value beyond just the bike’s price. Competitors might offer similar bundles, but Kickmove.nl makes it a prominent part of their sales pitch.

Service and Logistics Differentiators

This is where Kickmove.nl aims to stand out significantly. Brightstarbuddies.com.au Reviews

• Own Courier Network: Unlike many online retailers that rely entirely on third-party shipping companies e.g., PostNL, DHL, DPD in the Netherlands, Kickmove.nl uses its “eigen koeriers.” This is a major advantage as it allows for:
  • Faster Delivery: “Binnen 24 uur” or “morgen in huis” claims are often more achievable with dedicated logistics.
  • Specialized Handling: Reduced risk of damage for large items like bikes.
  • Flexible Delivery: Potentially more adaptable to customer schedules or offering specific time slots.
  • Integrated Repair Logistics: The free pick-up and delivery for repairs by their own team is a premium service that many competitors do not offer, or if they do, it’s often an additional cost. Most competitors would require customers to ship the bike back, which is cumbersome and costly.
• In-House Workshop and Parts Availability: Having an “eigen werkplaats” and guaranteeing “altijd alle onderdelen op voorraad” puts them ahead of many smaller online-only retailers or those who act merely as drop-shippers. This commitment to after-sales support ensures quick, efficient repairs, which is a common pain point for e-bike owners. Many competitors might refer customers to external service centers or have longer waiting times for parts.
• At-Home Test Rides: Offering “proefritten aan huis” is a unique value proposition. While some larger retailers might have physical stores for test rides, bringing the test ride to the customer’s doorstep is a significant convenience. This directly competes with local bike shops that rely on in-store experiences.

Customer Trust and Guarantees

Kickmove.nl’s approach to building trust is robust.

• Trusted Shops Certification: This third-party buyer protection and certification instill confidence, a feature not all online retailers possess.
• Prominent Trustpilot Reviews: Displaying a live feed of positive Trustpilot reviews with an “Excellent” 5-star rating is a strong social proof. While many competitors also use Trustpilot, Kickmove.nl integrates it very visibly and leverages the volume of positive feedback.
• 30-Day Test Ride & 14-Day Reflection Period: These generous return and trial policies e.g., “Niet goed, geld terug!” are competitive. While standard e-commerce offers 14-day returns, a 30-day “test ride” specifically for e-bikes is a more extended and confident offering compared to some rivals.

Payment Flexibility

The inclusion of “Buy Now, Pay Later” BNPL options like iDEAL in3 and Klarna in3 0% rente is common in modern e-commerce.

• Meeting Market Expectations: Many large and small online retailers offer BNPL options. Kickmove.nl’s integration of these services ensures they remain competitive by catering to customers who prefer spreading payments without immediate interest, assuming late fees are not interest-bearing.
• Ethical Considerations: As discussed, for Muslim consumers, while the 0% interest is appealing, the underlying structure of BNPL and potential late fees need careful scrutiny to avoid Riba. Alternatives like saving up or ethical financing should always be preferred.

In summary, Kickmove.nl appears to be competing effectively by combining aggressive pricing with strong logistical and customer service differentiators.

Their emphasis on direct-to-consumer delivery, in-house repairs, and generous trial periods positions them as a strong contender, particularly appealing to customers who prioritize convenience and reliable after-sales support in the e-bike market.

User Experience and Website Navigation

A critical aspect of any e-commerce platform is its user experience UX and how intuitively customers can navigate the website.

Kickmove.nl seems to have designed its site with clarity and ease of use in mind, aiming to make the purchasing journey smooth and efficient.

Clear Layout and Information Hierarchy

The website’s structure is designed to guide users effectively through the available products and services.

• Prominent Navigation Menu: The presence of a “Navigatiemenu openen” Open Navigation Menu and “Zoeken openen” Open Search indicates standard, accessible navigation. Categories such as “Fatbikes,” “Dirtbikes,” “E-Bikes,” “Elektrische steps,” “Accessoires,” and “Onderdelen” are clearly listed, allowing users to quickly jump to their area of interest.
• Call-to-Action CTA Placement: Key CTAs are strategically placed, such as “Koop nu en bespaar €500!” Buy now and save €500!, “Claim Je €200 GRATIS Extra’s Nu!”, and “Bestel Nu & Ontvang €200 GRATIS + 30 Dagen Proefrijden!”. These are designed to capture attention and encourage immediate action.
• Visible Trust Signals: The integration of Trustpilot ratings “UITSTEKEND This is waarom klanten ons 5 sterren geven” and the Trusted Shops badge immediately on the homepage builds confidence for new visitors, addressing potential hesitations right at the start.
• Easy Access to Support: The repeated display of “Whatsapp nu met ons” and “Neem contact met ons op via Whatsapp” with an average response time of 5 minutes ensures that support is readily available and highly visible.

Product Presentation and Filtering

While the detailed product pages are not visible, the general approach suggests good product presentation.

• Super Deals Section: A dedicated “Super Deals!” section highlights discounted products, which is effective for attracting bargain hunters.
• Quick Add to Cart: The “+ Snel toevoegen” Quick add button alongside product listings indicates an efficient way to add items to the cart without needing to visit each product page, streamlining the shopping process for confident buyers.
• Key Information at a Glance: For each product in the “Super Deals” section, information like “Op voorraad!” In stock!, “Voor 23:59 besteld is morgen in huis!” Ordered before 23:59, delivered tomorrow!, and payment plan details are immediately visible. This allows users to quickly assess product availability and purchasing options.
• Visuals Implied: Although not explicitly described, e-commerce platforms selling physical goods like bikes typically rely heavily on high-quality images and possibly videos to showcase products, which would contribute significantly to the user experience. The mention of “Video afspelen” suggests video content is integrated.

Transparency and Clarity of Policies

Kickmove.nl aims to be transparent about its policies, which is essential for building trust.

• Clear Delivery Information: Details about free delivery for fatbikes, 24-hour shipping, and the use of own couriers are prominently stated.
• Warranty and Return Policies: The “Garantie en Onderhoud” Warranty and Maintenance and “14 Dagen Bedenktijd” 14-Day Reflection Period sections clearly explain the terms, reducing ambiguity for customers.
• Payment Plan Explanation: The “Hoe werkt het?” How does it work? sections for iDEAL in3 and Klarna in3 provide a step-by-step guide, ensuring users understand the deferred payment process.

Mobile Responsiveness Inferred

While the provided text doesn’t explicitly state mobile responsiveness, a modern e-commerce site like Kickmove.nl would almost certainly be optimized for mobile devices. Norelie.co Reviews

Given the rise of mobile shopping, a seamless experience on smartphones and tablets is crucial for accessibility and conversion rates.

The quick WhatsApp contact option further lends itself well to mobile users.

Overall Assessment of UX

Overall, Kickmove.nl appears to offer a user-friendly and highly informative website experience.

The focus on clear communication, accessible support, transparent policies, and efficient product presentation helps users find what they need, understand their options, and feel confident in their purchase decisions.

The site’s design seems to prioritize reducing friction points in the online shopping journey.

Community Engagement and Social Proof

Kickmove.nl actively leverages community engagement and social proof to build brand credibility and foster customer loyalty.

This strategy is evident through their direct integration of customer testimonials and their approach to showcasing real-world interactions.

Direct Integration of Trustpilot Reviews

The most prominent form of social proof on the Kickmove.nl homepage is the direct feed of Trustpilot reviews.

• Authenticity and Volume: Displaying dozens of verified customer reviews with dates e.g., “Geverifieerd 01/04/2025” lends significant authenticity. The sheer volume of 5-star ratings “5 out of five star rating on Trustpilot” creates a powerful impression of widespread customer satisfaction. This isn’t just a static badge. it’s dynamic proof.
• Detailed Feedback: Many reviews are more than just star ratings. they include specific comments about:
  • Product Quality: “Super mooie fiets!” Super beautiful bike!, “rijd echt top!” rides really great!.
  • Delivery Speed: “Snel geleverd” Quickly delivered, “Vandaag besteld = Morgen in huis.”
  • Customer Service: “Super service,” “snelle survers,” “bedankt voor jullie snelle survers.”
  • After-Sales Support: “Kickmove regelt alles onder garantie. Geen gedoe, alleen goede service.”
  • Personal Stories: “Dochter helemaal gelukkig met haar verjaardagscadeau!” Daughter completely happy with her birthday gift!. These personal anecdotes resonate more strongly with potential customers than generic marketing claims.
• Addressing Concerns: The inclusion of a review from Tom Brinkman, proactively addressing potential negative reviews by suggesting they stem from user error, indicates that Kickmove.nl is actively monitoring and managing its online reputation, even to the point of showcasing community-led defense.

“Al meer dan 5000 tevreden klanten”

This statement, prominently displayed, serves as a powerful statistical form of social proof.

• Scale of Satisfaction: Claiming “Over 5000 satisfied customers” quantifies their success and suggests a large, established customer base. This number, while broad, reinforces the idea that many others have found value in Kickmove.nl’s products and services. For potential new customers, seeing that thousands have already had positive experiences can significantly reduce perceived risk.

Showroom and Test Ride Experiences

While not directly “social media” engagement, offering physical showrooms and at-home test rides fosters a sense of community and direct interaction. Fitbark.com Reviews

• Word-of-Mouth Generation: When customers have a positive in-person experience, whether at a showroom or during an at-home test ride, they are more likely to share that experience with friends, family, and on social media. The WhatsApp booking option for test rides also facilitates direct, real-time engagement.
• Building Relationships: Direct interactions during test rides or at showrooms allow Kickmove.nl staff to build rapport with potential customers, moving beyond a purely transactional online relationship.

WhatsApp for Real-time Engagement

The emphasis on WhatsApp as a primary contact channel is a modern approach to community engagement.

• Instant Support, Personalized Interaction: WhatsApp allows for quick, informal, and personalized conversations. This contrasts with traditional email or phone support, often creating a more direct and ‘friendly’ line of communication, which builds trust and a sense of being cared for. The “7/24 Gemiddelde antwoordtijd: 5 minuten” reinforces this immediate availability.

Implied Social Media Presence Not Explicit

While the provided text doesn’t directly link to social media profiles e.g., Facebook, Instagram, YouTube, it’s highly probable that a modern e-commerce brand like Kickmove.nl actively uses these platforms.

• Visual Content: Platforms like Instagram and YouTube would be ideal for showcasing fatbikes and dirtbikes in action, featuring customer content, and running promotional campaigns.
• Direct Customer Interaction: Social media often serves as a hub for comments, direct messages, and community discussions, further amplifying social proof and facilitating customer engagement. The presence of videos on their homepage e.g., “Video afspelen” suggests they are aware of the power of visual storytelling, which is central to social media.

In essence, Kickmove.nl strategically leverages various forms of social proof and direct engagement channels to establish itself as a trusted and customer-focused brand in the electric mobility market.

The overwhelmingly positive Trustpilot reviews serve as their most compelling evidence of successful community building and customer satisfaction.

Ethical and Sustainable Considerations

While the primary focus of Kickmove.nl is on selling electric mobility products, it’s worth considering the broader implications of their business from ethical and sustainability standpoints, especially in the context of responsible consumption.

Promotion of Electric Mobility

From a sustainability perspective, Kickmove.nl’s core business — selling fatbikes, e-bikes, and electric scooters — inherently promotes forms of transportation that are generally considered more environmentally friendly than traditional gasoline-powered vehicles.

• Reduced Carbon Footprint: Electric bikes and scooters produce zero direct emissions, contributing to cleaner air in urban environments and reducing reliance on fossil fuels. This aligns with global efforts to combat climate change and reduce pollution.
• Sustainable Commuting: These vehicles offer a viable alternative for daily commuting, reducing traffic congestion and the need for short car trips. This encourages a healthier and more sustainable lifestyle.
• Accessibility to Green Transport: By making these products accessible with options for quick delivery and test rides, Kickmove.nl contributes to the broader adoption of green transportation solutions.

Product Quality and Durability

The emphasis on “Topkwaliteit” Top quality, “robuust frame” robust frame, and “duurzaamheid” durability for their fatbikes e.g., V20 Pro has ethical implications.

• Longevity and Reduced Waste: Selling durable products means they are less likely to break down quickly, leading to less waste in landfills and reduced demand for frequent replacements. This aligns with principles of responsible consumption and avoiding unnecessary expenditure.
• Availability of Parts: Kickmove.nl’s commitment to having “altijd alle onderdelen op voorraad” and offering repair services in-house workshop supports product longevity. This counteracts the “throwaway culture” often seen with consumer electronics, promoting repair over replacement. This approach reduces environmental impact and offers economic benefits to the customer by extending the product’s useful life.

Repair and Maintenance Services

The provision of comprehensive repair and maintenance services is a significant ethical and sustainable practice.

• Circular Economy Principles: By offering free pick-up and delivery for repairs and boasting a quick turnaround time, Kickmove.nl actively participates in the circular economy by facilitating the repair and reuse of products rather than immediate disposal. This minimizes resource depletion and pollution associated with manufacturing new items.
• Customer Empowerment: Ensuring bikes can be easily repaired encourages customers to maintain their vehicles, prolonging their usability and value.

Financial Practices: The BNPL Question

As discussed earlier, the availability of “Buy Now, Pay Later” BNPL options like iDEAL in3 and Klarna in3 with “0% rente” requires careful scrutiny from an Islamic finance perspective due to the prohibition of Riba interest.

• Ethical Consumerism: While the stated “0% rente” is appealing, the true nature of these financing models and any potential hidden fees or penalties for late payments need to be thoroughly understood. If late fees function as a form of interest, then using such services would be impermissible.
• Responsible Debt: From a broader ethical standpoint, while BNPL can offer flexibility, it also carries the risk of encouraging overspending and accumulating debt, even if “interest-free” on the surface. Promoting conscious consumption and financial responsibility is key.
• Recommendation: For Muslim consumers, opting for full cash payment or exploring truly Sharia-compliant financing options if available and necessary remains the safest and most ethically sound approach to avoid any ambiguities concerning Riba. This encourages financial prudence and prevents entanglement in potentially impermissible transactions.

Social Responsibility

While not explicitly detailed, the company’s focus on customer satisfaction, transparent policies, and responsive support suggests a degree of social responsibility in their business operations. Angelicesthetic.com Reviews

Treating customers fairly, providing clear information, and offering reliable after-sales support are all aspects of ethical business conduct.

In conclusion, Kickmove.nl generally aligns with principles of sustainability through its product offerings and its strong emphasis on product durability and repair.

However, consumers, particularly Muslim consumers, should exercise diligence when engaging with their deferred payment options to ensure adherence to ethical financial principles.

Future Outlook and Potential Growth

Kickmove.nl appears to be well-positioned for future growth within the electric mobility market, driven by favorable market trends and their established business model.

Several factors point towards potential expansion and continued success.

Growing Electric Mobility Market

The market for e-bikes, fatbikes, and electric scooters is experiencing significant growth globally and particularly in Europe, driven by:

• Environmental Consciousness: Increasing awareness about climate change and the desire for greener transportation options.
• Urbanization and Congestion: Electric bikes offer a convenient and efficient way to navigate crowded city environments, avoiding traffic and parking issues.
• Health and Lifestyle: E-bikes encourage physical activity while providing assistance, making cycling accessible to a broader demographic, including older individuals or those with varying fitness levels.
• Technological Advancements: Continuous improvements in battery technology, motor efficiency, and smart features are making these vehicles more appealing and practical.
• Regulatory Support: Many cities and countries are implementing policies and infrastructure to support electric micromobility.

Kickmove.nl’s specialized focus on fatbikes, a particularly popular segment, positions them to capitalize on this expanding market.

Scalable Business Model

Their operational model suggests good scalability.

• Centralized Warehouse: Operating from a central warehouse in Amsterdam for repairs and stock management indicates an efficient hub that can handle increased volume.
• Own Courier Network: While an investment, having their own couriers provides control and capacity for scaling deliveries as demand grows across the Netherlands and Belgium. This also means they can maintain quality of service even with expansion.
• Online-First Approach with Physical Touchpoints: Their primary online presence allows for wide reach, while physical showrooms even by appointment and at-home test rides offer crucial touchpoints that build trust and convert sales, providing a hybrid model that can be replicated.
• Proven Success on Bol.com: Their 8.8 rating and years of experience on a major platform like Bol.com demonstrate a scalable operational capability that can be replicated on their own site and potentially in new markets.

Expansion Opportunities

Several avenues for growth exist for Kickmove.nl:

• Geographic Expansion: While currently operating in the Netherlands and Belgium, there’s potential to expand to other neighboring European countries with similar market dynamics and consumer preferences for e-mobility. The established logistics and service model could be adapted.
• Product Line Diversification: While already offering fatbikes, e-bikes, scooters, and dirtbikes, they could explore:
  • Electric Cargo Bikes: A rapidly growing segment for families and businesses.
  • More Specialized E-Bikes: Such as folding e-bikes for commuters or specific terrain-focused models.
  • Electric Mopeds/Scooters: Beyond kick scooters, exploring higher-speed electric two-wheelers could be an option.
• Service Expansion: They could expand their repair and maintenance services to other e-bike brands, becoming a general service hub, or offer subscription-based maintenance plans.
• B2B Opportunities: Providing e-bikes or electric scooters for corporate fleets, delivery services, or rental programs could open new revenue streams.
• Accessory Development: Launching their own branded accessories or expanding their range to include more smart features, safety equipment, or customization options.

Leveraging Customer Loyalty and Data

With “more than 5000 satisfied customers” and a strong emphasis on customer service, Kickmove.nl has a valuable asset in its existing customer base. Changebuz.com Reviews

• Repeat Business: Satisfied customers are likely to return for accessories, parts, or even future upgrades.
• Referral Programs: Implementing referral programs could incentivize existing customers to spread the word, leveraging their positive experiences for organic growth.
• Data-Driven Decisions: Data from sales, service requests, and customer feedback like Trustpilot can inform future product development, marketing strategies, and service improvements.

Challenges and Considerations

Despite the positive outlook, potential challenges exist:

• Competition: The market is becoming increasingly crowded with new players and established bicycle brands entering the e-mobility space.
• Supply Chain Resilience: Reliance on international supply chains for parts and components can be vulnerable to disruptions.
• Regulatory Changes: E-bike and scooter regulations can change, potentially affecting product specifications or usage rules.
• Technological Evolution: Keeping up with rapid technological advancements in batteries, motors, and smart features requires continuous investment in R&D and product sourcing.
• Financial Ethics: For their BNPL options, ensuring continued compliance with Islamic finance principles for their Muslim customer base would be crucial for long-term ethical growth, especially if they aim to attract a broader, diverse customer base.

Overall, Kickmove.nl has built a solid foundation with a clear value proposition centered around quality products, efficient logistics, and strong customer support.

These elements, combined with a growing market, position them favorably for sustained growth and expansion in the electric mobility sector.

Frequently Asked Questions

What kind of products does Kickmove.nl sell?

Kickmove.nl primarily sells electric bicycles and related personal mobility devices.

Their main product categories include fatbikes, electric dirtbikes, e-bikes, electric scooters, and a range of accessories and spare parts for these vehicles.

Is Kickmove.nl a reliable company?

Based on the website information, Kickmove.nl appears to be a reliable company.

They boast an “Excellent” 5-star rating on Trustpilot from numerous verified customers and highlight their 8.8 rating on Bol.com.

They are also certified by Trusted Shops, which provides buyer protection.

Does Kickmove.nl offer free shipping?

Yes, Kickmove.nl offers free home delivery for all fatbikes.

For accessories, free shipping is available within the Netherlands for orders over €100. Cpx-research.com Reviews

How fast is Kickmove.nl’s delivery?

Kickmove.nl aims for very fast delivery.

Many products are advertised with “ordered before 23:59, delivered tomorrow!” For other items, shipping can be within 24 hours, 1-2 business days, or 3-10 business days depending on the product and stock availability.

They use their own couriers for efficient delivery.

Can I test ride a fatbike before buying from Kickmove.nl?

Yes, Kickmove.nl offers free at-home test rides daily throughout the Netherlands and Belgium.

You can also book an appointment to test ride bikes at their showrooms in Amsterdam, The Hague, and Rotterdam.

What is the warranty policy for Kickmove.nl fatbikes?

Kickmove.nl provides a standard one-year warranty on all their fatbikes, covering manufacturing defects and issues under normal use.

Does Kickmove.nl offer repair services?

Yes, Kickmove.nl offers comprehensive repair and maintenance services.

They have their own workshop and guarantee to always have all necessary parts in stock for quick repairs.

They also provide a free pick-up and delivery service for bikes needing repair.

What payment options are available on Kickmove.nl?

Kickmove.nl accepts iDEAL and also offers deferred payment options through iDEAL in3 and Klarna in3, which allow customers to pay in three interest-free installments. Lawrence-rudge.co.uk Reviews

For Muslim consumers, it’s recommended to explore these 0% interest options carefully for any potential late fees that might fall under Riba, and preferably save and pay in full.

What is the 30-day test ride policy?

Kickmove.nl offers a 30-day test ride period for fatbikes.

If you are not satisfied with your purchase within this period, you can return it for a full refund “Niet goed, geld terug!”.

Do I have to assemble the fatbike myself if I order from Kickmove.nl?

By default, fatbikes are delivered in a box, requiring some assembly.

However, you can choose an option on the product page for a fully assembled, ready-to-ride delivery for added convenience.

Where are Kickmove.nl’s physical locations?

Kickmove.nl has showrooms in Amsterdam Johan Cruijff Boulevard 83, The Hague Platinaweg 25, and Rotterdam Prins Alexanderplein 8. These locations operate by appointment.

Their central warehouse for repairs and stock is in Amsterdam.

How can I contact Kickmove.nl customer service?

You can contact Kickmove.nl via WhatsApp, which they highlight for its quick response time average 5 minutes, 24/7 availability. They also provide contact options via email and phone.

What types of fatbikes does Kickmove.nl sell?

Kickmove.nl sells various fatbike models, including the Kick&Move V20 PRO 9.0 2025, Kick&Move V20 MAX 2025, Kick&Move V20 Mini fatbike, Kick&Move EB16 Mini fatbike, and Ouxi V8 and V8 Max models.

Are electric scooters available on Kickmove.nl?

Yes, Kickmove.nl sells electric scooters, including the KICK&MOVE x AOVO M365GO Elektrische Step. Best.me Reviews

What is a “family fatbike” at Kickmove.nl?

The Kick&Move V20 PRO 9.0 2025 Family fatbike is a model designed to accommodate family use, potentially offering features like a larger frame or options for additional seating e.g., child seats.

Does Kickmove.nl sell parts for their bikes?

Yes, Kickmove.nl states that they always have all necessary parts in stock for their products, ensuring quick service and availability for maintenance and repairs.

What security accessories does Kickmove.nl offer?

Kickmove.nl offers security accessories such as the Loqater GPS tracker and the Axa kettingslot Absolute 9/110 ART2 chain lock to help protect your electric bike.

Can I upgrade my fatbike’s display for more speed?

Yes, Kickmove.nl offers an “Opvoerbaar display voor V20 en V8 50km/uur” Upgradeable display for V20 and V8 as an accessory, which suggests options for increasing the maximum speed of certain fatbike models.

What is the reflection period for returns on Kickmove.nl?

Kickmove.nl offers a 14-day reflection period on all purchases, allowing customers to return or exchange items if they are not fully satisfied after reviewing them at home.

How does Kickmove.nl ensure secure shopping?

Kickmove.nl ensures secure shopping through its partnership with Trusted Shops, which provides buyer protection and certifies the online store based on various quality criteria, including secure payment and data protection.