Struggling to unsubscribe from a VPN? You’re definitely not alone. It can feel like some companies make it tougher than it needs to be, right? Whether you’ve found a better service, you’re not using it as much as you thought, or maybe it’s just gotten a bit too pricey, canceling your VPN subscription should be straightforward. And guess what? Most VPNs offer a money-back guarantee, typically around 30 days, which is super handy if you’re still within that window and want a full refund. So, stick with me, and I’ll walk you through exactly how to stop those recurring payments, get your money back if you can, and generally break up with your VPN without any drama.

I remember my first time trying to cancel a subscription, and it was a maze! That’s why I’ve pulled together this guide, so you don’t have to jump through hoops. We’ll cover the general steps that work for most VPNs, and then we’ll get into the specifics for some of the most popular ones out there, like ExpressVPN, NordVPN, and Surfshark. We’ll also touch on refund policies because nobody wants to pay for something they’re not using. By the end of this, you’ll be a pro at managing your VPN subscriptions, putting you in control of your online privacy and your wallet. Let’s get to it!

Table of Contents

General Ways to Cancel Your VPN Subscription

The first thing to remember is where you bought your VPN subscription. This is usually the biggest factor in how you go about canceling it. Think of it like this: if you bought a book on Amazon, you wouldn’t return it to a local bookstore, right? Same principle here!

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If You Subscribed Through an App Store iOS, Android, macOS, Windows Store

This is a super common way people sign up, especially for those free trials that often turn into paid subscriptions. If you got your VPN through Apple’s App Store, Google Play, or even a Microsoft Store, your cancellation process usually goes through that specific store’s subscription management.

Here’s how to generally do it:

On iOS iPhone/iPad/macOS App Store

Open Settings: On your iPhone or iPad, head into the Settings app. On a Mac, you’ll go into the App Store, then sign in.
Tap Your Name: At the very top, you’ll see your name or Apple ID. Tap on that.
Go to Subscriptions: Find and tap on Subscriptions.
Find Your VPN: You’ll see a list of all your active and expired subscriptions. Scroll through and tap on your VPN subscription e.g., “VPN Lumos,” “ExpressVPN,” “NordVPN,” “Proton VPN,” “Surfshark,” “Brave VPN”.
Cancel Subscription: Tap the Cancel Subscription button. If you don’t see it, it means the subscription is already canceled and won’t renew.

Remember, if you’re canceling a free trial, make sure to do it at least 24 hours before it ends to avoid getting charged!

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On Android Google Play Store

Open Google Play Store: Launch the Google Play Store app on your Android device.
Tap Your Profile Icon: In the top-right corner, tap on your profile picture.
Select Payments & Subscriptions: From the menu that pops up, choose Payments & Subscriptions.
Go to Subscriptions: Tap on Subscriptions.
Find Your VPN: Locate your VPN subscription in the list e.g., “Turbo VPN,” “Surfshark,” “Proton VPN,” “Brave VPN”.
Cancel Subscription: Tap on it, then select Cancel subscription and follow any on-screen prompts.

Uninstalling the app won’t automatically cancel your subscription, so make sure you go through these steps!

On Windows Microsoft Store

If you happened to purchase your VPN through the Microsoft Store, the process is similar to app store cancellations:

Open Microsoft Store: Launch the Microsoft Store app.
Go to Your Profile: Click on your profile icon in the top right.
Select Payment & Billing or Subscriptions: Navigate to the section that deals with your subscriptions.
Find Your VPN: Locate your VPN subscription and choose to manage or cancel it.

If You Subscribed Directly Through the VPN’s Website

Many of us sign up directly on the VPN provider’s website. This usually means you’ll manage your subscription through their own account portal.

Here’s the general process: Struggling to Cancel NordVPN? Here’s the Real Scoop!

Go to the VPN’s Official Website: Open your web browser and go to the official website of your VPN provider.
Log In to Your Account: Look for a “Log In,” “My Account,” or “Client Area” button, usually in the top right corner of the page, and sign in with your credentials.
Navigate to Subscription Settings: Once logged in, you’ll need to find the section related to your subscription, billing, or account management. This might be labeled “My Subscription,” “Billing,” “Manage Subscription,” or “Account Settings.”
Turn Off Auto-Renewal / Cancel Subscription: Look for an option to “Cancel Subscription,” “Disable Auto-Renewal,” or “Manage Auto-Renewal.” Click this and follow the prompts. Sometimes, they might ask you for a reason for canceling.
Confirm Cancellation: Make sure you confirm the cancellation, and ideally, you’ll receive an email confirmation that your subscription won’t auto-renew.

It’s a good idea to keep an eye on your emails for that confirmation, just to be sure.

How to Unsubscribe from Specific VPNs

Alright, let’s get into the nitty-gritty for some of the VPNs you might be using.

Unsubscribe ExpressVPN

ExpressVPN is a popular choice, and canceling is pretty straightforward, especially if you bought it from their website.

If You Subscribed Via ExpressVPN’s Website Credit Card, PayPal, etc.

Go to ExpressVPN Website: Head over to expressvpn.com.
Log In: Click on “My Account” and sign in with your email and password.
Go to My Subscription: On the left-hand menu, click on “My Subscription.”
Edit Subscription Settings: Under “Subscription details,” you’ll see “Edit subscription settings.” Click that.
Turn Off Auto-Renewal: Find the option to “Turn off automatic renewal” and follow the prompts until you get a confirmation that your subscription has been canceled.

You’ll still have access to the service until your current billing cycle ends. If you’re within their 30-day money-back guarantee, you can contact their 24/7 live chat support to request a full refund, and they typically process it within a few business days. Just be aware that if you get a refund, your access might stop immediately. Cancelling Your NH Car Registration: A Simple Guide to Getting It Done Right

If You Subscribed Via App Store iOS/Android

Open App Store/Google Play Store: Go to the app store you used to subscribe.
Access Subscriptions:
- iOS: Tap your profile icon, then “Subscriptions.”
- Android: Tap your profile icon, then “Payment & subscriptions,” then “Subscriptions.”
Select ExpressVPN: Find ExpressVPN in your list of subscriptions and follow the instructions to cancel.

Unsubscribe NordVPN

NordVPN is another big name, and canceling your subscription is usually quick and painless.

If You Subscribed Via NordVPN’s Website

Go to Nord Account: Visit nordvpn.com and log in to your Nord Account.
Go to Billing: On the left-hand menu, click on “Billing.”
Check Subscriptions: Select the “Subscriptions” tab.
Cancel Auto-Renewal: Next to “Auto-renewal status,” you’ll see an option to “Cancel” or “Manage.” Click that and follow the prompts to “Cancel auto-renewal.”

NordVPN also offers a 30-day money-back guarantee. If you’re within that period, contact their customer support via live chat or email to request a refund.

Access Subscription Settings:
- iOS: Go to your iPhone’s Settings > your name > Subscriptions > NordVPN > Cancel Subscription.
- Android: Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > NordVPN > Cancel subscription.

Unsubscribe Proton VPN

Proton VPN is known for its privacy focus. Canceling can be done through their website or the respective app stores.

If You Subscribed Via Proton VPN’s Website

Log In to Proton Account: Go to account.proton.me and log in.
Go to Dashboard or Subscriptions: Some guides say to go to “Subscriptions” and scroll down to “Cancel subscription”. Others suggest “Settings” then “Dashboard,” and then look for “Downgrade” or “Cancel subscription.”
Follow Prompts: Click the cancellation option and follow any on-screen instructions to confirm.

For a refund if within the 30-day money-back guarantee, you’ll often need to contact their support team via live chat or email after you’ve canceled.

*   iOS: Go to Settings > your name > Subscriptions > Proton VPN > Cancel Subscription.
*   Android: Open the Google Play Store > tap your profile picture > Payments & Subscriptions > Subscriptions > Proton VPN > Cancel subscription.

Unsubscribe Surfshark VPN

Surfshark is a great value VPN, and their cancellation process is quite similar to others.

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If You Subscribed Via Surfshark’s Website

Log In: Go to surfshark.com and log in to your account.
Go to Subscription: Click your profile icon in the top right, then select “Subscription” from the dropdown.
Cancel Auto-Renewal: Under the “Auto-renewal” tab, click “Cancel auto-renewal” or “Manage subscription” and follow the prompts.

Surfshark also has a 30-day money-back guarantee. If you’re eligible, contact their customer support via live chat or email for a refund.

If You Subscribed Via App Store iOS/Android/Amazon FireStick

*   iOS: Go to Settings > your name > Subscriptions > Surfshark > Cancel Subscription.
*   Android: Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > Surfshark > Cancel subscription.
*   Amazon FireStick: Log into your Amazon account > Account & Lists > Memberships & Subscriptions > locate Surfshark > follow prompts to cancel.

Unsubscribe Brave VPN

Brave Browser offers a built-in Firewall + VPN service. The cancellation method depends on where you subscribed.

If You Subscribed Via Brave Account Website Desktop

Log In: Go to account.brave.com and log in.
Find Your Plan: Scroll down to “Brave Firewall + VPN” under “Your plan subscriptions.”
Cancel Plan: Click “Cancel plan.”

If You Subscribed Via App Store Android/iOS

*   Android: Open the Google Play Store app > tap your profile icon > Payments & Subscriptions > Subscriptions > find Brave VPN > tap Cancel subscription.
*   iOS: Open the Apple App Store > tap your profile icon > Subscriptions > find Brave VPN > tap Cancel subscription.

If you’re canceling a free trial, especially for Brave VPN, some users have reported needing to contact technical support directly through the app’s settings to ensure it’s canceled. Cancel Your ExpressVPN Account: A Simple Guide to Unsubscribing and Getting Your Money Back

Unsubscribe Lumos VPN

Lumos VPN is another service that requires you to check where you made your initial purchase.

If You Subscribed Via Lumos VPN’s Website

Log In: Visit the Lumos VPN website and log in to your account.
Manage Subscriptions: Look for a section like “Manage your subscriptions” or “Billing” on the applicable website.
Cancel: Follow the instructions to cancel your subscription.

According to their terms, all cancellations take effect at the end of the current billing period, and you generally won’t get a refund for fees already paid for that period.

*   iOS: Go to Settings > your name > Subscriptions > select Lumos App or "Lumos Technologies VPN" > Cancel.
*   Android: Open the Google Play Store > tap your profile > Subscriptions > select Lumos Technology subscription > tap Cancel subscriptions.

Unsubscribe Turbo VPN

Turbo VPN’s cancellation process also depends on your original subscription method.

If You Subscribed Via Turbo VPN’s Website

Contact Customer Support: Turbo VPN states that for subscriptions made through their official website, you need to contact their Customer Support via Live Chat or in-app feedback messages to cancel auto-renewal. They recommend doing this at least 3 working days prior to the next renewal date.

This can be a bit more involved than other VPNs, as you’re relying on direct communication.

*   iOS: Open the Settings app on your iPhone > tap your Apple ID > Subscriptions > find Turbo VPN > tap to cancel.
*   Android: Open the Google Play Store > tap your profile icon > Payments and subscriptions > Subscriptions > find Turbo VPN > tap to cancel.

Remember, uninstalling the app doesn’t cancel the subscription! How to “Cancel” Mullvad VPN: A Guide to Its Unique System

Unsubscribe Norton VPN Secure VPN

Norton offers a Secure VPN as part of its security suite or as a standalone product.

If You Subscribed Via Norton Account Website

Log In: Go to my.norton.com and sign in to your Norton account.
My Subscriptions Tab: On the “My Account” page, navigate to the “My Subscriptions” tab.
Cancel Subscription Renewal: Find the Norton product you want to cancel and click on “Cancel Subscription Renewal” or “Manage Renewal.”
Confirm: You’ll be prompted to confirm your choice. Select a reason and click through the prompts until you get a confirmation message.

Norton has a generous 60-day money-back guarantee for annual subscriptions. If you’re within this period, contact their Member Services & Support to request a refund.

*   iOS: Go to Settings > your name > Subscriptions > select Norton > Cancel Subscription.
*   Android: Open the Google Play Store > tap your profile symbol > Payments & Subscriptions > Subscriptions > select SecureVPN subscription option > Cancel Subscription.

Unsubscribe Mozilla VPN

Mozilla VPN is managed through your Mozilla account or the respective app stores.

If You Subscribed Via Mozilla Website

Visit Mozilla Accounts Page: Go to your Paid Subscription settings on the Mozilla accounts page.
Manage Subscription: Select the “Cancel” or “Manage” button next to your Mozilla VPN subscription.
Follow On-Screen Instructions: Complete the cancellation process as instructed.

If You Subscribed Via Mozilla VPN App iOS/Android

You can sometimes initiate the management through the app itself:

Open Mozilla VPN App: Launch the app.
Go to Settings: Tap the Settings icon.
Select Account: Choose the “Account” option.
Manage Subscription: At the bottom, select “Manage subscription.” This will typically open the Subscriptions Management page for Google Play or Apple App Store, where you can then cancel.

Canceling disables auto-renewal, and the service will cease at the end of your current subscription period. How to Cancel Your VPN Subscription: A Step-by-Step Guide

Important Things to Keep in Mind When Canceling

Canceling a VPN isn’t just about hitting a button. there are a few important details to be aware of so you don’t run into unexpected charges or lose out on a refund.

Refund Policies and Money-Back Guarantees

Almost all reputable VPN providers offer a money-back guarantee, and the industry standard is typically 30 days. This is super helpful if you’re just trying out a service and it doesn’t quite fit your needs. For example, ExpressVPN, NordVPN, and Surfshark all offer a 30-day money-back guarantee. Norton even offers a 60-day guarantee for annual subscriptions!

Check the timeframe: Make sure you’re within the specified refund period. If you cancel after this, you usually won’t get your money back, though your subscription might still run until its paid-for end date.
How to request: Often, simply canceling auto-renewal isn’t enough to trigger a refund. You usually need to contact customer support directly, either via live chat or email, and explicitly request a refund. They might ask for your account details and a reason for cancellation.
App Store Purchases: If you bought your VPN through an app store Apple App Store or Google Play, the refund process often goes through that store, not directly through the VPN provider. Apple, for instance, handles refunds at its own discretion.

Auto-Renewal: Your Best Friend or Worst Enemy?

Most VPN subscriptions are set to auto-renew by default. This is great if you want continuous protection, but it can be a headache if you forget about it. How to Cancel Your VPN Lumos Subscription

Always disable auto-renewal: Even if you’re just thinking about canceling later, it’s a good practice to turn off auto-renewal as soon as you can. This way, you won’t be charged unexpectedly when your current subscription runs out.
Timing is key: If you’re canceling a free trial or trying to get a refund, make sure you disable auto-renewal before the next billing date. Some providers, especially app stores, require you to cancel at least 24 hours in advance.

Confirm Your Cancellation

Don’t just hit the “cancel” button and forget about it. It’s always a good idea to:

Look for a confirmation email: Most reputable VPNs will send you an email confirming your cancellation or that auto-renewal has been disabled. If you don’t get one, check your spam folder.
Check your account portal: Log back into your VPN account after a day or two to confirm that the subscription status shows as canceled or auto-renewal is off.
Review bank statements: Keep an eye on your bank or credit card statements for the next billing cycle to ensure no unexpected charges appear.

Contacting Customer Support

If you run into any trouble, or the process isn’t clear, don’t hesitate to reach out to the VPN’s customer support.

Live chat: Many top VPNs offer 24/7 live chat, which is usually the fastest way to get help or request a refund.
Email/Support ticket: If live chat isn’t available, or you prefer, you can often submit a support ticket or send an email. Just be prepared for a slightly longer response time.
Be prepared: Have your account login details, payment information, and a clear explanation of why you’re canceling ready.

Why Do People Unsubscribe from VPNs? And What the Numbers Say

It’s natural to wonder why others might be canceling their VPNs. There are several common reasons, and some statistics shed light on these trends.

One of the biggest factors is simply not using the service enough or finding it’s too expensive. VPNs, while essential for online privacy, sometimes get forgotten after the initial setup. Cost concerns are quite common, with about 22% of non-VPN users citing VPNs as too expensive. The median monthly cost for a paid VPN service is around $10, though plans can range from $2 to $15 depending on features and subscription length. Thinking of Canceling Your LSAT? Here’s Everything You Need to Know

Another reason could be performance issues, like slow speeds or unreliable connections, or simply finding a better alternative. The VPN market is pretty crowded, with hundreds of services out there, which means switching costs are minimal. So, if one isn’t cutting it, it’s easy to look for another.

Privacy concerns also play a role, as seen with some Mozilla VPN users who canceled due to changes they perceived as impacting privacy.

Interestingly, VPN usage has actually seen a decline in the US recently, from 46% in 2023 to 32% in 2025, according to a survey. This doesn’t mean VPNs are dying, but rather that the market is , and these tools are becoming more specialized. Despite this, about 37% of users still turn to VPNs to reduce tracking, and nearly one in four use them to access geo-restricted streaming content.

In terms of churn rates, which is the percentage of subscribers who cancel within a given period, VPNs see varied numbers. Freemium or low-priced VPNs might see 7-15% monthly churn, while more established services typically have lower rates, around 3-7% monthly. This highlights how important it is for VPN companies to continually demonstrate value. If a VPN isn’t delivering, it gets canceled.

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Frequently Asked Questions

How do I cancel a VPN subscription on my iPhone?

To cancel a VPN subscription on your iPhone, open the Settings app, tap on your name Apple ID at the top, then select Subscriptions. Find your VPN in the list of active subscriptions, tap on it, and then tap Cancel Subscription. Remember to do this at least 24 hours before the next billing date if you’re canceling a trial or to avoid auto-renewal.

How do I stop my VPN from auto-renewing?

The best way to stop auto-renewal is to go to where you originally subscribed. If it was through an app store Google Play, Apple App Store, you’ll manage it in your device’s subscription settings. If you subscribed on the VPN provider’s website, log into your account there, navigate to your “Subscription” or “Billing” section, and look for an option to “Disable Auto-Renewal” or “Cancel Subscription Renewal.”

Can I get a refund if I cancel my VPN subscription?

Most reputable VPN providers offer a money-back guarantee, typically for 30 days after your initial purchase. To get a refund, you usually need to contact the VPN provider’s customer support directly often via live chat or email and explicitly request it, even after you’ve canceled the auto-renewal. If you purchased through an app store, you might need to request the refund through that store’s policies.

What happens if I just delete the VPN app from my phone or computer?

Simply deleting the VPN app from your device will not cancel your subscription or stop recurring payments. You need to follow the specific cancellation steps, either through your device’s app store settings or the VPN provider’s website, depending on how you originally subscribed. If you just delete the app, you’ll likely continue to be charged!

How long does it take for a VPN refund to process?

Once your refund request is approved, the processing time can vary. Many VPNs state it can take anywhere from 2 to 10 business days for the money to appear back in your account, depending on your payment method and financial institution. Some, like Surfshark, have been reported to process refunds within 1-3 business days.

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What if I can’t find the cancel option on the VPN’s website?

If you’re struggling to find the cancellation option on the VPN’s website, don’t worry. This sometimes happens. Your best bet is to contact their customer support team directly. Most VPNs offer 24/7 live chat, which is a quick way to get assistance. They can often guide you through the process or even cancel it for you.

Will my VPN still work after I cancel?

Usually, when you cancel your subscription, the auto-renewal feature is turned off, but your VPN service will remain active until the end of your current paid billing cycle. So, if you paid for a month and cancel halfway through, you’ll still have access for the remaining two weeks. Once that period ends, the service will stop.

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