How to Get Started with Dolly.com

Getting started with Dolly.com is designed to be a straightforward process, largely driven by its intuitive online platform.

Whether you’re an individual looking to move a few items or a business seeking delivery solutions, the steps are geared towards quick and efficient service initiation.

For Customers: Booking a Dolly

The primary pathway for customers begins with obtaining a quote and scheduling their service.

• Visit Dolly.com or Download the App: The first step is to access the Dolly platform, either via their website or by downloading the Dolly mobile app from your preferred app store.
• Click “Get a Quote”: On the homepage, prominently displayed, is the “Get a quote” button. Clicking this initiates the service request process.
• Provide Job Details: You’ll be prompted to enter essential information about your task. This includes:
  • Pickup and Drop-off Locations: Specify the addresses where items need to be picked up and delivered.
  • Date and Time: Select your preferred date and time for the service. You can often choose between immediate service or scheduling for a future date.
  • Item Description: Accurately describe the items you need moved. This is crucial for determining the right truck size and number of Helpers. Be specific about dimensions (e.g., “queen size bed,” “large sofa,” “refrigerator”).
  • Additional Details: Indicate if stairs are involved, if disassembly/assembly is needed, or any other special instructions.
• Review and Accept Quote: Dolly’s system will generate an instant quote based on your input. Review this quote carefully, ensuring it aligns with your expectations.
• Provide Payment Information: If satisfied with the quote, you’ll proceed to enter your payment details to confirm the booking. Payment is typically processed only after the job is completed.
• Confirmation and Helper Assignment: Once booked, you’ll receive a confirmation, and Dolly will begin matching your job with available Helpers in your area. You’ll be notified when Helpers are assigned.
• Communicate with Helpers: Often, you’ll gain access to an in-app chat feature to communicate directly with your assigned Helpers for coordination.

For Businesses: Exploring Partnership

Dolly also offers solutions for businesses, focusing on final-mile delivery.

The onboarding process here is more tailored and involves direct consultation.

• Navigate to “Explore Partnership”: On the dolly.com homepage, locate and click the “Explore partnership” link, which is dedicated to business inquiries.
• Provide Business Information: You’ll likely be directed to a form or a contact page where you can submit details about your business, your delivery needs, and your contact information.
• Consultation with Dolly Team: A representative from Dolly’s business development team will typically reach out to discuss your specific requirements, such as volume, service areas, and integration needs.
• Customized Solution Proposal: Dolly will work with your business to develop a tailored delivery solution, including pricing structures and logistical integration.
• Onboarding and Integration: Once an agreement is reached, Dolly will assist with the technical integration (e.g., API integration for order fulfillment) and onboard your business onto their platform.

For Individuals: Becoming a Dolly Helper

If you own a truck and want to earn money doing heavy lifting and deliveries, becoming a Dolly Helper is an option.

• Click “Earn $50/hr on average”: On the dolly.com homepage, find the link or section inviting individuals to become Helpers.
• Submit Application: You’ll typically fill out an online application providing personal details, vehicle information (type, size, year), and your availability.
• Vetting Process: Dolly will conduct a background check, review your driving record, and potentially verify your vehicle’s suitability.
• Onboarding and Training: If approved, you’ll go through an onboarding process that might include virtual training, guidelines on how to use the Helper app, and best practices for customer service.
• Download Helper App: You’ll need to download the dedicated Dolly Helper app, which is your primary tool for receiving job notifications, managing accepted jobs, navigating to locations, and communicating with customers.
• Start Accepting Jobs: Once onboarded, you can start browsing available jobs in your area and accept those that fit your schedule and capacity, beginning your journey as a Dolly Helper.

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