Trying to get a hold of Rexing for your dash cam, accessories, or any other product questions? You’re in the right place! Finding the right Rexing phone number or Rexing customer service number can sometimes feel like a mini-quest, but don’t sweat it. I’ve got all the essential contact details and pro tips to help you connect with their support team quickly and easily. This guide is all about giving you the most up-to-date and comprehensive information, so you can get the help you need without any fuss.
Rexing, the American tech company known for its dash cams, is pretty committed to making sure their customers are happy. They actually design, test, and manufacture their devices in-house to ensure they’re dependable. They’re based in Little Ferry, New Jersey, and they really value user feedback to improve their products. So, whether you’ve got a burning question about your new Rexing dash cam, need some help with installation, or just want to chat about an accessory, reaching out is super straightforward.
Rexing’s Official Phone Numbers and Key Contact Information
When you need to talk to someone, Rexing offers a dedicated toll-free number where you can either call or even text them. How cool is that?
The Main Rexing Customer Service Number
The best and most direct way to reach Rexing’s customer care team is by calling their toll-free number. This is your go-to for pretty much any question or concern you might have, whether it’s about a dash cam, an accessory, or even installation advice.
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- Toll-Free Phone Number: 877 – 740 – 8004
- Operating Hours: Monday – Friday, 9:30 AM – 5:00 PM EST
You can call or text this number, which is pretty handy if you’re multitasking or just prefer texting. Their customer care team is known for being knowledgeable and eager to help resolve any product issues you’re facing.
Rexing’s Email and Physical Address
Sometimes a phone call isn’t ideal, or maybe it’s outside business hours. No worries, Rexing also has an email address for support, and you can even send them mail!
- Email English: [email protected]
- Queries are typically answered within 12-24 hours. So if you send an email, you should hear back fairly quickly!
- US Office Address: 34 Ludwig St, Little Ferry, NJ 07643, United States
- If you’re lucky enough to live near Little Ferry, New Jersey, they even provide on-site repairs and installations!
A Note on Rexing Companies
Just a quick heads-up: when you’re searching for “Rexing phone number,” you might stumble upon “Rexing Companies” with a phone number like 812 758-4661. This seems to be a separate transportation services company based in Evansville, IN. So, if you’re looking for support for your dash cam or other Rexing electronics, make sure you use the 877 740-8004 number or [email protected] email, as those are for Rexing USA, the electronics brand. Revkingz OBD: Unleash Your Car’s Inner Supercar
Why You Might Need to Contact Rexing Support
People reach out to Rexing support for all sorts of reasons. Here are some of the most common ones:
- Dash Cam Issues: This is probably the biggest one. You might have questions about video quality, recording problems, GPS functionality, or app connectivity like connecting your Rexing dash cam to your phone.
- Accessory Questions: From hardwire kits to mounts and GPS loggers, getting the right accessory to work with your dash cam can sometimes require a little guidance.
- Installation Help: Setting up a new dash cam or hardwire kit can be a bit tricky, and their team can walk you through the process.
- Warranty Inquiries: If something goes wrong with your product, you’ll definitely want to know about your warranty options. More on this in a bit!
- Troubleshooting: Sometimes, you just need an expert to help diagnose a problem you can’t figure out from the manual.
Tips for a Smooth Customer Service Experience
To make sure your interaction with Rexing support goes as smoothly as possible, here are a few things I’ve learned that really help:
1. Gather Your Information First
Before you dial or type, take a moment to collect all the relevant details about your product and your issue. This can seriously speed things up! Why Your Dash Cam Hardwire Kit Might Be Giving You Trouble
- Product Model: Know the exact model name of your Rexing dash cam or accessory e.g., Rexing V1, R4, V5.
- Serial Number: This is usually found on the back of your camera. If you don’t have it, your Order ID can work too.
- Date and Place of Purchase: Knowing when and where you bought it e.g., Rexingusa.com, Amazon, Best Buy is crucial, especially for warranty claims.
- Order ID/Number: If you ordered online, this number is super helpful for them to pull up your purchase details.
- Describe Your Issue Clearly: Think about what happened, when it started, and any troubleshooting steps you’ve already tried. The more details, the better!
2. Check Their Online Resources
Rexing has a pretty decent support section on their website, rexingusa.com/support. Before reaching out, it’s often a good idea to quickly check:
- Troubleshooting Page: They have dedicated troubleshooting guides that might already have the answer to your problem.
- FAQs: Many common questions are answered here.
- Manuals and Downloads: You can often find user manuals and firmware updates for your specific device.
- Videos: Sometimes seeing how something is done is better than reading about it. They have tutorial videos that can be really helpful, especially for installations.
Taking a few minutes to check these resources could save you a phone call or email, getting you back on track even faster.
3. Be Patient and Polite
Even with the best intentions, sometimes support lines can be busy. While Rexing aims for timely responses within 12-24 hours for emails, if you’re hitting them up during peak times, a little patience goes a long way. Some past customer feedback has indicated that responses can sometimes be slow, especially with email, and people have noted phone support wasn’t always available at one point. However, the current information suggests phone and text support are active again. Just remember, a friendly and clear approach usually gets the best results!
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Rexing USA Warranty Information
Rexing stands by its products, offering a warranty that’s pretty competitive in the dash cam market.
- Dash Cams: All Rexing cameras come with an 18-month warranty from the date of purchase, but you need to register your product on their official site to get that extended coverage. This covers software, hardware, or performance failures, but not damage caused by the user.
- Accessories: Rexing accessories are typically covered by a 12-month warranty though one source mentioned 6 months for older accessories, 12 months seems to be the current standard. This includes items like mounts, chargers, hardwire kits, and GPS loggers.
If you have specific warranty questions, you can use the main customer service number 877 – 740 – 8004. Some older warranty documents mention a 203 area code number for “Rexing Inc.” for North America sales, but the 877 number appears to be their current primary toll-free line for all inquiries. It’s always a good idea to check the latest warranty details on their official website, www.rexingusa.com/warranty.
Alternative Ways to Get Support
Beyond calling and emailing, Rexing also offers other ways to connect and find answers:
- Online Inquiry Form: On their “Contact Us” page on rexingusa.com, you can usually find a form to submit your support request. This is a great alternative to email, and they aim to get back to you within 24 hours. Just make sure to fill it out thoroughly!
- Social Media: While not a primary support channel for complex issues, Rexing does have a presence on platforms like Facebook @rexingusa and Instagram @rexingdashcam. You might find useful tips, announcements, or even community support there. For direct issues, though, the phone or email is usually more effective.
- Rexing Connect App: If you have a Wi-Fi enabled dash cam, the Rexing Connect app available on App Store/Google Play Store allows you to view live feeds, start/stop recording, and download footage directly to your phone. The app itself might also have a support section or troubleshooting tips specific to app connectivity. If you’re having trouble connecting your dash cam to your phone, Rexing even has a dedicated troubleshooting page for Wi-Fi connections on their website.
So, there you have it! Rexing makes it pretty easy to get in touch, especially with their toll-free number and email. Just remember those operating hours and have your product info ready, and you’ll be good to go. Rexing B1 Night Vision Goggles Binoculars Review: Your Ultimate Guide to Seeing in the Dark
Frequently Asked Questions
How quickly does Rexing customer service respond?
Rexing aims to answer email queries within 12-24 hours. For phone calls, you’ll likely get immediate assistance during their operating hours Monday – Friday, 9:30 AM – 5:00 PM EST.
Can I text Rexing support?
Yes, you can! Rexing offers the option to call or text their toll-free number, 877 – 740 – 8004, during their business hours. This is a convenient way to get quick answers or send detailed information without needing to be on a call.
Does Rexing have live chat support?
While Rexing’s website mentions “US BASED SUPPORT. Experts available by chat/phone” on their main page, their primary “Contact Us” page details phone and email, and an inquiry form. It’s best to check their main website directly for the most current information on live chat availability. If available, it would likely be accessible through their support portal during business hours.
What information should I have ready before calling Rexing?
To make your support call efficient, have your product model name, serial number or order ID, date and place of purchase, and a clear description of your issue ready. This helps the customer service team quickly understand your situation and provide accurate help. Rexing Night Vision Binoculars Review: Your Guide to Seeing in the Dark
Where is Rexing USA located?
Rexing USA is based in Little Ferry, New Jersey. Their US office address is 34 Ludwig St, Little Ferry, NJ 07643. If you live nearby, they sometimes offer on-site repairs and installations.
How do I connect my Rexing dash cam to my phone?
To connect your Rexing dash cam to your phone, you typically need to download the Rexing Connect app from the App Store or Google Play Store. Once installed, enable Wi-Fi on your dash cam usually through the menu settings and then connect your phone to the dash cam’s Wi-Fi network. After connecting, open the Rexing Connect app to view live footage, adjust settings, and download recordings. Rexing also has a dedicated troubleshooting page on their website for Wi-Fi connection issues if you run into any trouble.
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