How to Cancel Your Surfshark VPN Subscription and Get a Refund

Thinking about moving on from Surfshark VPN? It happens! Maybe your needs have changed, or you found another service that fits your online journey better. Whatever the reason, if you’re looking to cancel your Surfshark VPN subscription or even snag a refund, you’ve come to the right place. Don’t worry, it’s usually pretty straightforward, though the exact steps can depend on where you originally bought your subscription. We’ll walk you through everything, from stopping that pesky auto-renewal to making sure you get your money back if you’re within the refund window.

Struggling to cancel your Surfshark VPN subscription? Here’s a quick rundown to get you started: The easiest and most recommended way to cancel your Surfshark subscription and request a refund is to use their 24/7 live chat support on their website. Just log into your Surfshark account, head to the help center, and start a chat. A quick message like, “Hi, I’d like to cancel my subscription and request a refund,” should get the ball rolling. You’ll need to provide your account details and possibly a reason, but they’re usually pretty efficient about it. If you purchased through an app store, the process changes a bit, but we’ll cover that too.

We know it can feel a bit daunting to navigate cancellations, especially with different payment platforms, but our goal here is to make it as simple and stress-free as possible. You’ll find detailed, easy-to-follow steps for every scenario, whether you signed up directly through Surfshark’s website, got it via Google Play, or through the Apple App Store. We’ll also dive into Surfshark’s generous 30-day money-back guarantee, so you know exactly when and how you can get a full refund. By the end of this guide, you’ll know exactly how to manage your Surfshark account, cancel your subscription, and secure any eligible refunds, ensuring a smooth transition to whatever comes next in your digital life.

How to Cancel Surfshark VPN: Your Main Options

When you’re ready to say goodbye to Surfshark, how you go about it really depends on how you first signed up. There are a couple of main ways to cancel, and we’ll break down each one so you can pick the path that works for you.

Cancelling Directly Through the Surfshark Website Recommended Method

If you bought your Surfshark subscription right from their website, this is usually the most direct and often the quickest way to cancel and even request a refund. Surfshark wants to make sure their customers are happy, even when they’re leaving, so they have a pretty good system in place.

Using Live Chat Support Fastest Way!

This is, hands down, the quickest and most straightforward method for cancelling and requesting a refund. Surfshark offers 24/7 live chat support, and their team is usually super helpful. Surfshark’s Help Center and Customer Support: Your Go-To for Assistance

1. Head to the Surfshark Website: Open your web browser and go to the official Surfshark website.
2. Log In to Your Account: Find the “Log in” button, usually in the top-right corner, and enter your account credentials email and password.
3. Find the Help Center or Chat Icon: Once you’re logged in, look for a “Help” or “Support” section, or a direct “Chat with us” button, often located at the bottom-right corner of the page.
4. Initiate a Live Chat: Click on the chat icon to open the chat window. You might have to provide your name and the email address associated with your Surfshark account.
5. State Your Intent: Clearly tell the support agent that you want to cancel your Surfshark VPN subscription and, if applicable, request a refund. Something simple like, “Hi, I’d like to cancel my subscription and request a refund for it,” should do the trick.
6. Follow Their Instructions: The support agent will guide you through the rest. They might ask for your account details to verify your identity, where you purchased your subscription from, and possibly a reason for cancelling you don’t have to provide an extensive explanation, “I no longer need the service” is usually fine.
7. Confirm Cancellation: Once they process your request, make sure to get a confirmation that your subscription is cancelled and, if you’re within the 30-day window, that your refund is being processed.

Cancelling Through Your Account Page Turning off Auto-Renewal

If you just want to stop future payments and let your current subscription run its course without a refund, you can usually turn off auto-renewal directly from your account page. Keep in mind, this won’t get you a refund for the current period, but it prevents you from being charged again.

1. Log In to Your Surfshark Account: Go to surfshark.com and log in.
2. Navigate to Subscription Settings: Once logged in, click on your profile icon or email address, usually in the top-right corner. From the dropdown menu, select “Subscription” or “My account.”
3. Find Auto-Renewal or Payments: Look for a section like “Payments,” “Subscription,” or “Auto-renewal.”
4. Cancel Auto-Renewal: You should see an option to “Cancel auto-renewal” or “Manage subscription.” Click on this and follow any on-screen prompts to confirm. They might ask you to confirm a few times and even try to offer you a deal to stay, but if you’re set on cancelling, just keep going through the steps.

What about email? You can also email [email protected] with your cancellation request. However, live chat is generally much faster and more efficient for both cancellation and refund requests.

How to Cancel Surfshark on Specific Platforms

Did you get Surfshark through an app store? No worries, cancelling is still pretty easy, but you’ll need to do it through that specific platform, not directly through Surfshark’s website for the initial cancellation. This is because these app stores manage the billing for subscriptions purchased through them.

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Cancelling Surfshark on Android Google Play Store

If you picked up your Surfshark subscription or free trial via the Google Play Store, here’s how to cancel it:

1. Open Google Play Store: Launch the Google Play Store app on your Android device.
2. Access Your Profile: Tap on your profile icon, which is usually in the top-right corner of the screen.
3. Go to Payments & Subscriptions: From the menu that appears, select “Payments & subscriptions,” then tap on “Subscriptions.”
4. Find Surfshark: Scroll through your list of subscriptions and locate “Surfshark.”
5. Cancel Subscription: Tap on Surfshark, then select the “Cancel subscription” button.
6. Confirm Cancellation: You might be asked to select a reason for cancelling and then confirm your decision. Follow the prompts. Your subscription will usually remain active until the end of the current billing cycle.

For refunds via Google Play: If it’s within 48 hours of your purchase, you might be able to request a refund directly through Google Play. After 48 hours, Google often recommends contacting Surfshark’s customer support.

Cancelling Surfshark on iOS/Mac Apple App Store

For those who subscribed to Surfshark through the Apple App Store on an iPhone, iPad, or Mac, you’ll need to use your device’s settings to manage the subscription.

1. Open Settings iOS or App Store Mac:
   • On iPhone/iPad: Go to the “Settings” app.
   • On Mac: Open the “App Store” app.
2. Tap Your Name/Sign In:
   • On iOS: Tap on your name Apple ID at the very top of the Settings menu.
   • On Mac: Click on your name in the bottom-left corner. If you don’t see it, click “Sign In.”
3. Go to Subscriptions:
   • On iOS: Tap “Subscriptions.”
   • On Mac: Click “Account Settings,” then scroll down to “Subscriptions” and click “Manage.”
4. Select Surfshark: Find “Surfshark” in your list of active subscriptions and tap or click on it.
5. Cancel Subscription: Tap or click “Cancel Subscription.” If you don’t see this button, it likely means your subscription is already cancelled.

For refunds via Apple: Apple handles refunds for App Store purchases directly, so you’ll need to contact Apple Support for any refund requests. Surfshark itself cannot process refunds for subscriptions bought through Apple. Watching Max with Surfshark: Your Go-To Guide for Seamless Streaming

Cancelling Surfshark on Amazon FireStick, etc.

If your Surfshark subscription was purchased through the Amazon Appstore, perhaps for a FireStick or other Amazon device, here’s how to manage it:

1. Log In to Your Amazon Account: Go to Amazon’s website and log in to the account you used for the purchase.
2. Access Account & Lists: In the top-right corner, hover over “Account & Lists” and select it from the dropdown menu.
3. Go to Memberships & Subscriptions: Click on “Memberships & Subscriptions.”
4. Find Surfshark: Locate your Surfshark subscription in the list.
5. Cancel Subscription: Click on the “Cancel Subscription” option and follow any further prompts to confirm your cancellation.

For refunds via Amazon: Similar to Apple, Amazon handles refunds for purchases made through their store. You’ll need to reach out to Amazon Support directly for refund inquiries.

How to Cancel a Surfshark Free Trial

Many people try out Surfshark’s services through a free trial, which often lasts 7 days and is typically offered through the Google Play Store or Apple App Store. If you signed up for a free trial and decided it’s not for you, it’s crucial to cancel it before the trial period ends to avoid being automatically charged for a full subscription.

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The process for cancelling a free trial is essentially the same as cancelling a regular subscription through the respective app store:

• For Google Play Store free trials: Follow the steps outlined in the “Cancelling Surfshark on Android Google Play Store” section above. You’ll find your active Surfshark trial in your Play Store subscriptions list, and you can cancel it there.
• For Apple App Store free trials: Follow the steps outlined in the “Cancelling Surfshark on iOS/Mac Apple App Store” section. You’ll find it under your subscriptions in your Apple ID settings.

Important Tip: Always cancel the free trial through the exact platform where you initiated it. If you got it through Google Play, cancel it there. If it was through the Apple App Store, cancel it in your Apple settings. This ensures the trial doesn’t automatically roll into a paid subscription.

Understanding Surfshark’s Refund Policy

So, you’ve cancelled your subscription, but what about your money? Surfshark has a pretty solid refund policy, but there are some key details you need to know to make sure you’re eligible.

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The 30-Day Money-Back Guarantee

Surfshark offers a generous 30-day money-back guarantee on all of its pricing plans. This means if you purchased a subscription directly from their website and you’re not happy with the service for any reason, you can request a full refund within 30 days of your purchase. This effectively acts like a risk-free trial period.

Key points about the 30-day guarantee:

• Timing is Everything: You must request your refund within these first 30 days. If you wait longer, you generally won’t be eligible for a refund, though you can still cancel future payments.
• How to Request: The best way to request a refund is by contacting Surfshark’s customer support team, preferably via their 24/7 live chat. Just tell them you’re within the 30-day money-back guarantee period and wish to claim your refund.
• Processing Time: Once approved, refunds are typically processed quickly, and you should see the money back in your account within 7–10 business days.

Exceptions to the Refund Policy

While Surfshark’s money-back guarantee is great, there are a few situations where they might not be able to issue a refund:

• Third-Party Purchases: As we mentioned earlier, if you purchased your subscription through the Apple App Store, Google Play Store after 48 hours, or Amazon Appstore, Surfshark generally can’t process that refund directly. You’ll need to contact those platforms’ respective support teams and follow their refund policies.
• After 30 Days: If you cancel after the 30-day window, Surfshark’s policy states they usually don’t offer refunds for the unused portion of your contract term. However, there might be rare exceptions if the service became completely unusable and you made efforts to contact support about the issues.

Always double-check Surfshark’s official Terms of Service section 4 for refunds for the most up-to-date and complete details on their refund policy.

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What Happens After You Cancel?

So you’ve hit that cancel button, or chatted with support, and your subscription is officially on its way out. What happens next?

• Service Continues Until Expiry: If you cancel auto-renewal, your Surfshark VPN service will usually remain active until the end of your current paid subscription period. This means you can keep using it for the time you’ve already paid for, which is a nice perk.
• No More Automatic Charges: The main thing is that your chosen payment method won’t be charged again for future billing cycles. This is often the primary goal for most people cancelling.
• Uninstalling the App: After your subscription fully expires, or even before if you choose, you can uninstall the Surfshark application from your devices. This is a separate step from cancelling the subscription itself. Simply deleting the app won’t cancel your recurring payments or trigger a refund. For Windows, you’d typically use “Add or Remove Programs.” On Mac, you can drag the app to the Trash. Surfshark also sometimes offers an “Delete Account” option within the app’s settings.
• Account Deactivation: Your Surfshark account will typically remain in a “cancelled” state. If you ever decide to resubscribe in the future, it’s usually easy to reactivate it.

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Tips Before You Cancel

Before you completely pull the plug on your Surfshark VPN, here are a few things you might want to consider:

• Troubleshooting First: Sometimes, people cancel because they’re running into issues like slow speeds or connection problems. Surfshark has a robust support team, and often, a quick chat or a look through their help articles can resolve these issues. It’s worth a shot if you otherwise like the service!
• Consider a Different Plan: Are you cancelling because the current plan isn’t quite right? Maybe you want a shorter term, or you’re looking for a different set of features. Surfshark occasionally offers different plans or promotions. You might also want to explore their other services, like Alert or Search, which can be bundled.
• Switching VPNs: If you’re cancelling because Surfshark isn’t meeting your needs, it’s a good idea to have an alternative VPN in mind. Using the internet without a VPN means your personal information and online activity are more exposed. Services like ExpressVPN or NordVPN are often suggested as strong alternatives if you’re looking for different features or performance.
• Don’t Just Delete the App: This is super important! Deleting the Surfshark app from your device does not cancel your subscription or stop future payments. You need to follow the proper cancellation steps, either through their website or the app store you used.

Frequently Asked Questions

What’s the easiest way to cancel my Surfshark VPN subscription?

The absolute easiest way is to contact Surfshark’s customer support via their 24/7 live chat on their official website. Just tell them you want to cancel and, if eligible, request a refund. They handle everything pretty quickly.

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Can I get a refund if I cancel Surfshark?

Yes, Surfshark offers a 30-day money-back guarantee on all subscriptions purchased directly from their website. If you cancel within this period, you can request a full refund through their live chat support. However, if you bought it from the Apple App Store, Google Play Store, or Amazon Appstore, you’ll need to seek a refund directly from those platforms.

How do I cancel my Surfshark free trial?

If you signed up for a free trial through the Google Play Store or Apple App Store, you’ll need to cancel it directly through those platforms. For Google Play, go to “Payments & subscriptions” -> “Subscriptions” and find Surfshark. For Apple, go to your device’s “Settings” -> “Your Name” -> “Subscriptions.” It’s crucial to cancel before the trial ends to avoid charges.

Will I still have access to Surfshark after I cancel?

If you cancel the auto-renewal for your subscription, you will typically still be able to use Surfshark VPN services until the end of the current billing period that you’ve already paid for. Your access simply won’t extend into the next billing cycle.

How do I turn off Surfshark’s auto-renewal?

You can turn off auto-renewal either by contacting Surfshark’s customer support via live chat or by logging into your Surfshark account on their website. Go to “Subscription” or “My Account,” then “Payments,” and look for the “Cancel auto-renewal” option. This will prevent future charges but won’t stop your current subscription from running its course. Is Surfshark VPN Really Good for Gaming? What Reddit Gamers Are Saying

What details do I need to provide when cancelling?

When contacting customer support to cancel, you’ll typically need the email address associated with your Surfshark account and your name. They might also ask for the payment method you used and a brief reason for your cancellation.

Can I delete my Surfshark account entirely?

While cancelling stops your subscription and auto-renewal, deleting your entire account might be a separate step. Some sources mention an option to “Delete Account” within the Surfshark app’s settings under “My Account.” If you want your data completely removed, it’s best to confirm with customer support during your cancellation process.

What if I bought Surfshark through a reseller?

If you purchased your Surfshark subscription via a reseller like a third-party website or bundled offer, their specific terms and conditions might apply. In such cases, it’s often best to contact Surfshark’s support directly first, as they can usually guide you on the best way to proceed or help manage the cancellation.

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