How to Cancel Your CyberGhost VPN Subscription

Thinking about moving on from CyberGhost VPN? Maybe you’re looking for different features, faster speeds, or just exploring other options. Whatever your reason, figuring out how to cancel your CyberGhost subscription can feel a bit tricky, especially with different ways you might have signed up. Don’t worry, I’ve got your back. I’ll walk you through the process step-by-step, whether you purchased directly from their website or through an app store. Plus, we’ll talk about getting a refund if you’re still within their money-back guarantee.

To really cancel your CyberGhost VPN subscription, you’ll need to know where you originally bought it from. The process changes slightly depending on if you subscribed through their website, the Google Play Store, or the Apple App Store. It’s important to remember that simply deleting the app won’t cancel your subscription or stop future charges. You need to manually turn off the auto-renewal. After you cancel, don’t forget that disabling auto-renewal doesn’t automatically trigger a refund. you’ll typically need to contact their support team for that.

Cancelling Your CyberGhost Subscription Purchased via Their Website

This is probably the most common way people subscribe, and thankfully, it’s pretty straightforward to cancel if you went through their official site.

Here’s how to do it:

1. Head over to the CyberGhost Website and Log In: Open your web browser and go to the CyberGhost website. You’ll usually see a “My Account” or “Log In” option in the top right corner. Click that and enter your email address and password to access your account dashboard.
2. Find Your Subscriptions: Once you’re logged in, look for your profile icon or the CyberGhost logo, usually in the top-right corner. Click on it, and then select “Subscriptions” from the dropdown menu.
3. Cancel the Subscription: On the “Subscriptions” page, you should see your active plan. There will be an option to “Cancel subscription” or “Turn auto-renewal off” right next to where it shows your next payment date. Click this option.
4. Confirm Your Decision: A pop-up or a new screen will likely appear, asking you to confirm that you really want to cancel. Sometimes they ask for a reason, but you’re not obligated to provide one. Just click “Continue to cancel” or “Confirm cancellation” to finalize the process.

You’ll usually get a confirmation that auto-renewal has been canceled. This means you won’t be charged again when your current billing cycle ends, but you can usually keep using the VPN service until that date.

Cancelling Your CyberGhost Subscription Purchased via Google Play Store Android

If you signed up for CyberGhost through your Android device, the cancellation process happens directly within the Google Play Store. How to Easily Cancel Your Fitness CF Membership (Without the Headache!)

Here’s how to get it done:

1. Open the Google Play Store App: Grab your Android phone or tablet and open the Google Play Store application.
2. Access Your Profile: Tap on your profile icon. This is usually in the top right corner of your screen.
3. Navigate to Subscriptions: From the menu that appears, select “Payments and subscriptions”. Then, tap on “Subscriptions”.
4. Find CyberGhost and Cancel: You’ll see a list of all your active subscriptions. Find the CyberGhost app in this list and tap on it. At the bottom, you’ll find a “Cancel subscription” button. Tap it and follow any on-screen instructions to confirm your cancellation.

Just like with the website cancellation, this will stop future payments, but you’ll usually be able to use the service until the end of your current billing period.

Cancelling Your CyberGhost Subscription Purchased via Apple App Store iOS

For iPhone or iPad users who subscribed through the App Store, you’ll need to go through your device’s settings.

Here’s what to do: How to Cancel Your X VPN Premium Subscription

1. Open Your Device’s Settings: On your iPhone or iPad, open the “Settings” app.
2. Tap Your Apple ID: At the very top of the Settings menu, you’ll see your name and Apple ID. Tap on that.
3. Go to Subscriptions: Select “Subscriptions” from the options. You might need to authenticate with your Apple ID, Face ID, or Touch ID.
4. Locate CyberGhost and Cancel: Find CyberGhost in your list of subscriptions and tap on it. Then, tap “Cancel Subscription” and confirm your choice.

Remember, Apple handles these subscriptions, so if you run into any issues, their support page is a good resource. Cancelling here will prevent future charges, and you can typically continue using the VPN until the subscription’s original end date.

Getting Your Money Back: CyberGhost’s Refund Policy

Cancelling your subscription is one thing, but if you’re within the money-back guarantee period, you can also get a refund. CyberGhost actually has one of the more generous refund policies in the VPN industry.

• For plans of 6 months or longer: You get a 45-day money-back guarantee. This is longer than the industry standard 30 days offered by many other VPNs.
• For 1-month subscriptions: You have a 14-day money-back guarantee.

It’s super important to remember these timeframes. If you miss the window, you won’t be eligible for a refund.

How to Request a Refund

Now, here’s the crucial part: cancelling your subscription does not automatically give you a refund. You need to actively request it. The Great ‘L’ Debate: Canceling vs. Cancelling

You have a few ways to contact CyberGhost’s support team:

• Email: You can send an email to [email protected]. Make sure to include your purchase reference number, which you can usually find in your original purchase confirmation email or within your CyberGhost account under “Subscriptions”.
• Live Chat: CyberGhost offers 24/7 live chat support, which is often the fastest way to get a response. Look for a “Support” or “Help” button on their website, usually in the lower right corner, to initiate a chat. Just tell the agent you want a refund and provide your account details. Many users report getting their refund processed within 3-10 business days after a live chat request.
• Support Ticket: You can also submit a request through their online support ticket system.

Important Notes for Refunds:

• Third-Party Purchases: If you bought your subscription through a third party, like Apple’s App Store, CyberGhost’s money-back guarantee might not apply directly. You’ll often need to contact that specific provider e.g., Apple Support to request a refund, and it’s at their discretion.
• Misuse: If you’ve misused CyberGhost’s resources in a way that violates their policy, you might not be eligible for a refund, even within the guarantee period.

What Happens After You Cancel?

Once you cancel your CyberGhost subscription and, if applicable, get your refund sorted, your access to their VPN service will eventually end. If you only cancelled auto-renewal, you’ll still have access for the remainder of the period you’ve already paid for. After that, you won’t be able to connect to their servers, and your internet traffic will no longer be encrypted or routed through their VPN.

If you’re canceling because CyberGhost wasn’t quite right for you, it’s a good idea to start looking for an alternative VPN right away. Going online without a VPN means your data isn’t encrypted, your IP address is visible, and you’re more vulnerable to online threats and tracking. There are plenty of great VPNs out there, each with its own strengths, so you can definitely find one that fits your needs better. How to Cancel Your X-VPN Purchase: A Straightforward Guide

Frequently Asked Questions

Is CyberGhost easy to cancel?

Yes, generally, CyberGhost is pretty easy to cancel. The process depends on where you initially purchased your subscription – either directly from their website or through an app store like Google Play or Apple App Store. For website purchases, it’s a few clicks in your account settings. For app store purchases, you manage it through your device’s subscription settings.

Can I get a refund if I cancel CyberGhost?

Absolutely, you can get a refund from CyberGhost if you’re within their money-back guarantee period. They offer a generous 45-day money-back guarantee for subscriptions of 6 months or longer, and a 14-day guarantee for monthly plans. Remember, you need to actively request the refund by contacting their support team via email or live chat. simply cancelling auto-renewal won’t get your money back automatically.

How long does it take to get a refund from CyberGhost?

Once you’ve requested a refund and it’s approved by CyberGhost, it typically takes 5 to 10 working days for the money to appear back in your account. Some users have reported getting their refund even faster, sometimes within 3 days. The exact time can depend on your bank’s processing times.

What happens if I delete the CyberGhost app? Does that cancel my subscription?

No, deleting the CyberGhost app from your device does not cancel your subscription or stop automatic payments. Subscriptions are managed separately from the app itself. You need to follow the specific cancellation steps for your purchase platform CyberGhost website, Google Play, or Apple App Store to properly end your subscription and prevent future charges. Can Your VPN Really Be Blocked? Let’s Break Down the Reality

Can I cancel CyberGhost auto-renewal without contacting support?

Yes, you can usually disable the auto-renewal feature without needing to contact CyberGhost customer support directly. If you purchased through their website, you can do this from your account’s “Subscriptions” section. Similarly, if you bought it via Google Play or the Apple App Store, you can turn off auto-renewal within your device’s subscription settings. However, if you want a refund, you will need to reach out to their support team.

I bought CyberGhost through the Apple App Store. How do I request a refund?

If your CyberGhost subscription was an in-app purchase via the Apple App Store, CyberGhost’s direct money-back guarantee might not apply. In this case, you’ll need to contact Apple Support directly to request a refund. You can often do this by going to Apple’s “Report a Problem” page, signing in with your Apple ID, and selecting the option to request a refund for the CyberGhost subscription. Refunds from Apple are issued solely at their discretion.