How to Cancel Sightsavers.org Subscription

While Sightsavers.org doesn’t offer a traditional “subscription” model in the same way a streaming service or SaaS product would, many donors set up recurring direct debits or regular donations.

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If you’ve pledged ongoing support to Sightsavers and wish to adjust or cancel this, the process is straightforward and aligns with standard charitable giving practices.

The website prioritizes transparency and donor control, so managing your contributions should be manageable.

Understanding Your Donation Type

Before you cancel, it’s helpful to identify how you set up your regular giving.

Common methods for recurring donations to charities include:

• Direct Debit (UK/Europe): An instruction from you to your bank, authorizing Sightsavers to collect regular payments from your account.
• Standing Order (UK/Europe): An instruction from you to your bank to pay a fixed amount to Sightsavers on a regular basis. You control this directly.
• Credit/Debit Card Recurring Payments: Automated charges to your card set up via Sightsavers’ online donation portal.
• PayPal Subscriptions: Recurring payments managed through your PayPal account.

The method of cancellation will depend on how the initial payment was set up.

Direct Contact with Sightsavers

The most direct and often quickest way to manage or cancel your regular donation is to contact Sightsavers directly. Their website provides a “Contact us” link prominently in the footer.

• Phone: Look for a contact number on their “Contact us” page. This allows for immediate communication and confirmation of your request. Be prepared to provide your name, address, and any donor reference number you may have. For example, for the UK office, their contact page lists a telephone number.
• Email: An email address for supporter inquiries is also usually available. Send a clear email stating your intention to cancel your regular donation, providing your full name, address, and if possible, your donor ID or the email address used for setting up the donation. Request a confirmation of cancellation.
• Postal Mail: While slower, sending a letter to their registered address (also usually found on their “Contact us” page or in their annual reports) is another option, particularly if you prefer written correspondence.

It’s advisable to do this a few days before your next scheduled payment to ensure the cancellation processes in time. Does Sightsavers.org Work?

Managing Through Your Bank or Payment Provider

You also have the authority to cancel recurring payments directly through your bank or payment provider:

• For Direct Debits/Standing Orders: You can log into your online banking, visit your local branch, or call your bank’s customer service line. Inform them you wish to cancel a direct debit or standing order to “Sightsavers” (or Royal Commonwealth Society for the Blind, their registered name). They will be able to stop future payments. This is often the most secure way to ensure a recurring payment ceases.
• For Credit/Debit Card Recurring Payments: Check your online banking or credit card statement for recurring charges. You might be able to cancel this directly through your credit card provider’s online portal or by calling their customer service. Some online donation platforms also allow you to manage or cancel recurring donations directly from your donor account if you created one.
• For PayPal Subscriptions: Log into your PayPal account. Navigate to “Settings” or “Profile,” then usually to “Payments” or “Pre-approved payments.” You should find a list of recurring payments or subscriptions and be able to cancel the Sightsavers one from there.

What to Expect After Cancellation

Once you’ve initiated the cancellation:

• Confirmation: If you contacted Sightsavers directly, they should send you a confirmation of your cancellation. If you cancelled via your bank or payment provider, you might not receive a direct confirmation from Sightsavers unless you also informed them separately.
• No Further Charges: No further payments should be taken from your account after the cancellation is processed.
• Opting Out of Communications: If you also wish to stop receiving communications from Sightsavers (e.g., fundraising emails, postal mail), you should specifically request this when you contact them, or look for an “unsubscribe” link in their emails. Their privacy policy, linked on the homepage, will detail how they handle data and communication preferences.

While Sightsavers.org is a legitimate charity focused on sight and disability, they respect donor choices, and the process for managing or canceling recurring donations is designed to be as clear and accessible as possible, aligning with ethical fundraising practices.

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