How to Cancel Dolly.com Subscription

It’s important to clarify that Dolly.com primarily operates as an on-demand service platform rather than a subscription-based model for individual consumers.

For one-time moving or delivery tasks, you simply book and pay for each job.

There isn’t a recurring “subscription” in the typical sense for customers using the service for individual moves.

However, for businesses that have partnered with Dolly for ongoing delivery services, there would be a contractual agreement, and the cancellation process would follow the terms outlined in that specific contract.

Similarly, for “Helpers” who are part of the network, while they don’t have a “subscription,” they can cease accepting jobs or deactivate their accounts.

Canceling a Booked Job (for Customers)

If you have booked a Dolly service and need to cancel it before it happens, here’s what you should generally expect based on similar on-demand platforms:

• Check Cancellation Policy: The first step is to review Dolly’s specific cancellation policy, which is usually found in their Terms of Service or an FAQ section. This policy will outline deadlines and potential fees.
• Timely Cancellation: Most platforms offer free cancellation if done within a certain timeframe (e.g., 24-48 hours) before the scheduled service.
• Late Cancellation Fees: Cancelling close to the service time (e.g., within a few hours) or after Helpers have already been dispatched may incur a cancellation fee. This compensates Helpers for their lost time and effort.
• How to Cancel:
  1. Log in to Your Dolly Account: Access your account on the dolly.com website or through the Dolly mobile app.
  2. Navigate to “My Jobs” or “Bookings”: Find the section that lists your upcoming or current service requests.
  3. Select the Job to Cancel: Choose the specific job you wish to cancel.
  4. Initiate Cancellation: Look for a “Cancel Job” or similar option. Follow the prompts to confirm your cancellation.
  5. Confirmation: You should receive a confirmation email or in-app notification stating that your job has been cancelled and detailing any applicable fees or refunds.
• Contact Customer Support: If you encounter any issues or are unsure about the policy, immediately contact Dolly’s customer support. Their “dolly.com/support” channel is the best place to get direct assistance.

For Business Partners: Terminating a Contract

Businesses using Dolly for ongoing delivery solutions would have a formal contract.

Cancelling this partnership involves adhering to the terms of that agreement.

• Review Your Contract: Carefully read the partnership agreement signed with Dolly. This contract will detail the notice period required for termination, any penalties for early termination, and the exact procedure.
• Formal Notification: Typically, termination requires a formal written notice to Dolly, as specified in the contract.
• Transition Period: The contract might stipulate a transition period during which services continue to ensure a smooth handover or winding down of operations.
• Financial Obligations: Ensure all outstanding invoices are settled and understand any final financial obligations or refunds as per the contract terms.
• Contact Your Account Manager: Reach out to your dedicated Dolly account manager or their business support team to initiate the cancellation process and discuss the necessary steps.

For Helpers: Deactivating Your Account or Ceasing Work

Helpers do not have a “subscription” in the consumer sense, but they can choose to stop accepting jobs or deactivate their Helper account.

• Stop Accepting Jobs: The simplest way to “cancel” is to simply stop accepting new job requests through the Helper app. You control your availability.
• Log Out of App: Logging out of the Helper app will prevent you from receiving new job notifications.
• Account Deactivation: If you wish to permanently cease being a Helper, you would typically contact Dolly’s Helper support or find an option within the Helper app settings to deactivate your account. This might involve a formal request to remove your profile from their network.
• Financial Settlement: Ensure all outstanding earnings have been paid out before deactivating your account.
• Review Helper Agreement: Just like business partners, Helpers sign an independent contractor agreement. It’s advisable to review this agreement for any terms related to account deactivation or cessation of services.

How to Get Started with Dolly.com