Highfieldgarage.co.uk Reviews

Based on looking at the website, Highfieldgarage.co.uk appears to be a legitimate and comprehensive vehicle recovery, repair, and MOT testing service based in Devon, UK.

The site highlights a family-owned business with extensive local knowledge, a 24-hour recovery service, and affiliations with major motoring clubs like AA, RAC, Europ Assistance, and Green Flag.

They emphasize high standards of workmanship and customer satisfaction, aiming to get vehicles back on the road swiftly.

The website provides a clear overview of their core services: MOT testing, general vehicle servicing and repairs, and 24-hour vehicle recovery.

They detail their modern fleet of recovery vehicles, capable of handling everything from motorbikes to five-tonne light commercial vans, including those with low spoilers or lowered suspension.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Highfieldgarage.co.uk Reviews Latest Discussions & Reviews:

A secure storage facility and an extensive fleet of hire cars are also mentioned as part of their recovery process.

The site further bolsters its credibility with testimonials from satisfied customers and mentions of media recognition, such as being featured on the “Chris Harris on Cars” podcast for a Ferrari recovery in Cornwall, and their sponsorship of a young electric balance bike racer, Louie.

Contact information, including two distinct phone numbers for Exeter and Spreyton locations and an email address, is prominently displayed, making it easy for potential customers to reach out.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Highfieldgarage.co.uk Review & First Look

A first glance at Highfieldgarage.co.uk immediately conveys a professional and reliable image for a vehicle service provider.

The design is straightforward, functional, and prioritizes clear communication of their services and contact details.

It’s evident they aim for transparency and accessibility, which are crucial for any business dealing with emergency services like vehicle recovery.

Initial Impressions of the Website Design and User Experience

The website’s aesthetic is clean and uncluttered, making navigation intuitive.

The color scheme is professional, leaning towards blues and grays, which are often associated with reliability and stability.

Key information, such as phone numbers and service categories, is readily visible at the top and center of the homepage.

• Ease of Navigation: The menu is simple, with clear headings like “MOT Centre,” “Servicing & Repairs,” and “Vehicle Recovery,” allowing users to quickly find the information they need.
• Mobile Responsiveness: The site appears to be mobile-friendly, adapting well to smaller screens, which is essential for users who might be in a breakdown situation and accessing the site from their phones.
• Information Accessibility: Important details like their 24-hour recovery phone number are highlighted, ensuring immediate access for emergencies.

Overview of Services Offered: MOT, Servicing, and Recovery

Highfield Garage & Recovery Limited presents itself as a one-stop shop for vehicular needs in Devon.

Their services span the entire lifecycle of vehicle maintenance and emergencies.

• MOT Centre: They are an approved MOT test center, a fundamental service for any vehicle owner in the UK, ensuring vehicles meet road safety and environmental standards.
• Servicing & Repairs: Beyond MOTs, they offer general servicing and repair work, indicating a comprehensive mechanical capability. The emphasis on “highest standards of workmanship” and “highest standards of qualifications” for their mechanics instills confidence.
• Vehicle Recovery: This is a core offering, with a strong focus on 24-hour roadside assistance. Their modern fleet, capable of recovering various vehicle types, and the provision of secure storage and hire cars demonstrate a thoughtful approach to customer needs during stressful breakdown situations.

Credibility and Trust Factors Highlighted

The website effectively builds trust through several key elements.

In a service industry where reliability is paramount, these factors are critical for consumer confidence.

• Family-Owned Business: This often implies a greater sense of personal responsibility and long-term commitment to customer satisfaction.
• Affiliations with Major Motoring Clubs: Working with AA, RAC, Europ Assistance, and Green Flag is a significant endorsement, as these organizations typically vet their partners thoroughly for quality and reliability.
• Customer Testimonials: The inclusion of a positive review from “Mr and Mrs Bright” provides social proof, showing that real customers have had good experiences.
• Media Mentions: Being mentioned on the “Chris Harris on Cars” podcast for recovering a Ferrari 458 adds a layer of prestige and real-world validation to their expertise in complex recovery operations.
• Community Involvement: Sponsoring a young racer like Louie demonstrates community engagement and a broader commitment beyond just business operations. This can resonate positively with local customers.

Highfieldgarage.co.uk Pros

Highfield Garage & Recovery Limited showcases several strengths that make them a compelling choice for vehicle owners in Devon.

These advantages stem from their operational capabilities, customer-centric approach, and established reputation.

24/7 Availability for Roadside Assistance

One of the most significant advantages highlighted on the website is their round-the-clock availability for vehicle recovery.

This is a critical service feature that provides immense peace of mind for drivers.

• Constant Support: “We have a full range of recovery vehicles available any hour of the day, 7 days a week and also 365 days a year.” This commitment ensures that help is always at hand, regardless of when a breakdown occurs.
• Immediate Response: For emergencies, immediate assistance is paramount. The dedicated 24-hour recovery phone number 01647 231 248 is prominently displayed, enabling swift contact.
• Wide Coverage: Their teams “cover a local and long-distance area,” indicating that they aren’t restricted to a small radius and can assist drivers further afield within the South-West region.

Comprehensive Range of Services MOT, Servicing, Recovery

Highfield Garage offers a holistic suite of services, making them a convenient solution for all types of vehicle maintenance and emergency needs.

• One-Stop Shop: Customers can get their MOT done, have routine servicing, undertake significant repairs, and access breakdown recovery all from the same provider. This streamlines the process and builds consistency.
• Specialized Recovery Fleet: “Our recovery vehicles consist of a modern fleet with the very latest super low slide beds for the recovery of vehicles with very low spoilers and lowered suspension. With our fleet, we can cater to any type of vehicle. The fleet also consists of small transporters to heavy incident units.” This demonstrates significant investment in diverse equipment to handle a wide array of vehicles, from motorbikes to five-tonne light commercial vans.
• Secure Storage and Hire Cars: “We have a secure storage facility for your vehicle after a breakdown or incident so you do not have to worry. Once we have recovered your vehicle, we can offer you a range of hire cars from our extensive fleet.” These additional services significantly enhance the customer experience during a stressful time, providing solutions beyond just the recovery itself.

Strong Industry Affiliations and Reputation

Their partnerships with major motoring organizations and positive public mentions speak volumes about their reliability and standing in the industry.

• Approved Agents: Being “agents from most leading motoring clubs” like AA, RAC, Europ Assistance, and Green Flag signifies that they meet rigorous standards set by these reputable bodies. This endorsement is a strong trust signal for potential customers.
• Positive Customer Feedback: The testimonial from “Mr and Mrs Bright” highlights key aspects of their service: “We like the way they take the time to explain things in straight forward terms rather than baffling us with Jargon. We would highly recommend them!” This points to excellent customer communication and transparency.
• Media Recognition: The mention on “Chris Harris on cars” Podcast reinforces their operational excellence and capability to handle high-profile or challenging recoveries. This type of recognition is invaluable for reputation building.
• Family-Owned Ethos: The description “We are a family-owned Devon recovery and garage business” often suggests a higher level of personal care, community roots, and long-term commitment to quality service, differentiating them from larger, more impersonal corporations.

Highfieldgarage.co.uk Cons

While Highfieldgarage.co.uk presents a strong case for its services, based solely on the website, there are a few areas that could potentially be improved or that might leave some questions for a prospective customer.

Limited Online Booking or Quote System

The website primarily relies on phone calls or a contact form for inquiries and service bookings.

This lack of an integrated online system could be a drawback for certain users.

• Lack of Immediate Pricing Transparency: Without an online quote tool, potential customers cannot quickly compare costs or understand pricing structures before making contact. This might deter those who are price-sensitive or prefer to do initial research online.
• Efficiency for Non-Emergency Services: For routine MOTs or servicing, an online booking system would streamline the process for both the customer and the garage, reducing phone call volume and potential wait times.

Scarcity of Detailed Pricing Information

Beyond a general overview of services, specific pricing for MOTs, repairs, or recovery is not readily available on the website.

• Uncertainty for Customers: Customers often want to know approximate costs upfront, especially for standard services like an MOT or a basic service package. The absence of this information might lead to customers seeking out competitors who offer more pricing transparency.
• Need for Direct Contact: While encouraging direct contact “If you would like us to provide you with any further information do not hesitate to contact us” is good for personal engagement, it can be a barrier for those who prefer to gather information independently before committing to a phone call.
• No Service Tiers or Packages: The website doesn’t detail different service tiers e.g., bronze, silver, gold service packages that might offer varying levels of maintenance at different price points, which is common in the automotive service industry.

Absence of Online Reviews or Customer Testimonials Beyond the Homepage

While there is one prominent testimonial on the homepage and a mention of being on a podcast, the website doesn’t link to or feature a broader collection of online reviews.

• Limited Social Proof: In the age of Google Reviews, Trustpilot, or Yelp, consumers heavily rely on aggregate customer feedback to make decisions. The single testimonial, while positive, doesn’t provide the breadth or depth of typical online review platforms.
• Verification Concerns: Without links to external review sites, the authenticity or representativeness of the single testimonial cannot be easily verified by an independent user.
• Missed Opportunity for Trust Building: A dedicated “Testimonials” or “Reviews” page, potentially linking to external sites where they have a high rating, would significantly enhance trust and demonstrate consistent customer satisfaction. This is a common practice for businesses aiming for strong online credibility.

Highfieldgarage.co.uk Alternatives

For those seeking vehicle recovery, MOT testing, or repair services in Devon, there are several reputable alternatives to Highfieldgarage.co.uk.

The choice often comes down to location, specific service needs, and personal preferences regarding pricing or customer service.

Local Independent Garages in Devon

Devon is home to numerous independent garages that offer similar services to Highfield Garage.

These often pride themselves on personalized service and community ties.

• Benefits:
  • Personalized Service: Many independent garages foster direct relationships with their customers, often leading to more tailored advice and flexible scheduling.
  • Competitive Pricing: They may offer competitive rates, especially for routine maintenance or specific repairs, as they often have lower overheads than larger operations.
  • Specialized Expertise: Some independents might specialize in certain makes or models, offering niche expertise that can be valuable for owners of specific vehicles.
• Considerations:
  • Varying Service Scope: Not all independent garages offer 24-hour recovery or have extensive fleets for all vehicle types. It’s crucial to check their full service list.
  • Limited Scale: Their capacity for handling multiple simultaneous breakdowns or complex recoveries might be less than a larger, more established operation.
• Examples: A quick Google search for “independent garage Devon” or “MOT centres Exeter” would yield numerous results, such as Westexe Tyre & Auto Centre in Exeter or Axe Valley Motors in Axminster, known for their local service.

National Breakdown & Recovery Services e.g., AA, RAC

For recovery services, national breakdown providers are primary alternatives, often offering membership-based benefits.

Highfield Garage is an agent for many of these, but direct membership provides distinct advantages.

*   Wider Coverage: National services offer recovery across the entire UK, not just a specific region, which is ideal for frequent travelers.
*   Membership Perks: Memberships often include additional benefits like roadside assistance, onward travel, home start, and breakdown cover for multiple vehicles or drivers.
*   Established Infrastructure: They have vast networks of approved garages and recovery agents like Highfield Garage itself, ensuring rapid response times.
*   Subscription Costs: These services require an annual membership fee, which might not be cost-effective for drivers who rarely experience breakdowns.
*   Limited Repair Services: While they arrange recovery, they typically don't perform the repairs themselves. that’s usually handled by a local garage in their network.

• Examples:
  • The AA: Known for extensive roadside assistance and recovery services, offering various membership tiers.
  • RAC: Another major player, providing comprehensive breakdown cover, often with unique benefits like breakdown app features.
  • Green Flag: Offers flexible policies and boasts quick response times, often emphasizing their network of local recovery specialists.

Dealership Service Centers

For owners of specific vehicle brands, authorized dealership service centers are a primary alternative, especially for warranty work or complex repairs.

*   Brand-Specific Expertise: Technicians are factory-trained and specialize in specific vehicle makes, ensuring precise diagnostics and repairs using genuine parts.
*   Warranty Preservation: Servicing at an authorized dealership often helps in preserving the vehicle's warranty.
*   Access to Latest Tools & Software: Dealerships have proprietary diagnostic tools and the most up-to-date software updates for specific car models.
*   Higher Costs: Dealerships typically have higher labor rates and parts costs compared to independent garages.
*   Less Flexibility: Scheduling can sometimes be less flexible, and they might not offer 24-hour recovery services themselves, usually relying on third parties.

• Examples: For a Ford owner, a local Ford dealership service center in Exeter or Plymouth would be an alternative. similarly, a BMW owner might consider BMW Sytner Exeter.

Highfieldgarage.co.uk Pricing

Based on the information available on Highfieldgarage.co.uk, specific pricing details for their services are not explicitly published on the website.

This is a common approach for service-based businesses, particularly those offering emergency or varied repair work, as costs can fluctuate significantly based on the complexity of the job, parts required, and the nature of the breakdown.

General Approach to Pricing

Highfield Garage appears to follow a typical model where quotes are provided upon direct inquiry, allowing them to assess individual needs and provide accurate estimates.

• Custom Quotes for Recovery: Vehicle recovery costs can vary widely depending on factors like distance, vehicle type, time of day out-of-hours call-out, and the specific nature of the breakdown e.g., simple tow vs. complex winching from a ditch. It is highly impractical for them to list fixed prices for every possible scenario.
• Variable Servicing and Repair Costs: For MOTs, servicing, and repairs, pricing depends on the vehicle’s make, model, age, the specific service package e.g., minor, major service, and the cost of parts for repairs. An engine diagnostic for one car might be vastly different from a brake pad replacement on another.
• Transparency Through Direct Communication: The website encourages direct contact, stating, “If you would like us to provide you with any further information do not hesitate to contact us.” This suggests their pricing philosophy is based on providing clear, itemized quotes once the service requirements are understood.

How to Obtain a Quote

To get an accurate price estimate from Highfieldgarage.co.uk, customers will need to make direct contact.

• Phone Call: For immediate assistance, especially for 24-hour recovery, calling their dedicated phone numbers Exeter: 01392 277 654 or Spreyton: 01647 231 248. 24-Hour Recovery: 01647 231 248 is the most effective method. Be prepared to provide details about your vehicle, location, and the nature of the service required.
• Contact Form: For non-urgent inquiries like MOT bookings or general servicing quotes, using the “Contact Form” on their website allows you to provide details and receive a response via email or phone.
• Email: Direct email to [email protected] is another option for detailed inquiries where you can clearly outline your needs and request a quote.

Factors Influencing Costs

Several key factors will influence the final price you pay for services at Highfield Garage. Understanding these can help you anticipate costs.

• Type of Service:
  • MOT Test: Usually a fixed fee set by the DVSA, though garages can charge less.
  • Routine Servicing: Varies based on minor/major service, vehicle type, and parts.
  • Repairs: Highly variable, depending on labor time, cost of specific parts, and diagnostic work.
  • Recovery: Dependent on distance, vehicle size/weight, complexity of the recovery, and time of day standard vs. out-of-hours.
• Vehicle Make and Model: Parts and labor times can differ significantly between vehicle brands. Luxury or specialist vehicles typically incur higher costs.
• Parts Costs: Whether original equipment manufacturer OEM parts or aftermarket alternatives are used will affect the price. The garage will usually discuss options with you.
• Labor Rates: Garages charge an hourly labor rate. More complex repairs require more labor hours, increasing the cost.
• Emergency vs. Scheduled Service: Emergency call-outs for recovery, especially outside of standard business hours, generally incur higher charges due to the immediate nature of the service.
• Additional Services: If your vehicle requires secure storage or a hire car after recovery, these will be additional costs, though the website mentions they can arrange them.

For the most accurate and up-to-date pricing, direct communication with Highfield Garage is essential.

It’s always advisable to get a written quote before commencing any major repair work.

How to Cancel Highfieldgarage.co.uk Subscription

Based on the content available on the Highfieldgarage.co.uk website, there is no indication of any subscription-based services, memberships, or free trials offered directly by Highfield Garage & Recovery Limited to its customers.

Their primary business model appears to be transactional, providing vehicle recovery, MOT testing, and repair services on a per-service basis.

Therefore, the concept of “cancelling a Highfieldgarage.co.uk subscription” does not apply to their direct customer offerings.

No Direct Subscription Model

Highfieldgarage.co.uk operates as a traditional automotive service provider.

When you use their services, you pay for that specific service e.g., an MOT test, a vehicle recovery, a repair job at the time of service or upon completion, similar to paying for a product in a store.

• No Recurring Billing: There are no recurring charges, monthly fees, or annual subscriptions that customers would need to cancel.
• No Membership Programs: Unlike national breakdown services like the AA or RAC, Highfield Garage does not offer its own direct customer membership program that would involve ongoing payments. They act as agents for these national services, meaning if you have a membership with AA, you would cancel that membership directly with the AA, not with Highfield Garage.

How to Discontinue Services Not a Cancellation

If you wish to stop using Highfield Garage’s services, it’s simply a matter of not booking future appointments or not calling them for assistance.

There are no formal cancellation procedures required.

• For Scheduled Appointments: If you have an MOT or service appointment booked, and you wish to cancel it, you would simply need to call them directly using their contact numbers Exeter: 01392 277 654 or Spreyton: 01647 231 248 to inform them. This is a standard courtesy for any service provider to free up their schedule.
• No Future Obligations: There are no contracts or commitments that bind you to use their services indefinitely. You are free to choose any garage or recovery service for your future needs.

Implications for National Breakdown Service Members

It’s important to clarify that Highfield Garage is listed as an “agent from most leading motoring clubs” such as AA, RAC, Europ Assistance, and Green Flag.

If you are a member of one of these clubs and Highfield Garage recovers your vehicle through that membership, your relationship and any “subscription” is with the national club, not with Highfield Garage directly.

• Cancelling National Memberships: If you want to cancel your breakdown cover, you would need to contact your specific national provider AA, RAC, Green Flag, etc. directly. Highfield Garage has no control over these third-party memberships.
• No Impact on Highfield: Cancelling your national breakdown membership will not affect any past services you received from Highfield Garage, nor will it create any outstanding obligations with Highfield Garage. It simply means Highfield Garage would no longer be dispatched to you under that specific membership.

In summary, as Highfieldgarage.co.uk does not offer subscription-based services, there is no “subscription” to cancel. Any interactions are on a per-service basis.

Highfieldgarage.co.uk vs. Competitors

When evaluating Highfieldgarage.co.uk against its competitors in the Devon area, it’s useful to consider various aspects like service range, availability, customer focus, and operational scale.

Competitors can generally be categorized into local independent garages, national breakdown services where Highfield often acts as an agent, and main dealership service centers.

Highfieldgarage.co.uk’s Strengths in Comparison

Highfield Garage carves out a strong niche by combining several key offerings and operational advantages.

• 24/7 Comprehensive Recovery: This is arguably their standout feature. Many local independent garages offer recovery, but few advertise 24/7 availability with a dedicated modern fleet for diverse vehicle types from motorbikes to 5-tonne vans, including low-suspension vehicles. This puts them on par with, or even surpasses, the immediate response capabilities often associated with national breakdown services in a localized context.
• Integrated Service Offering: The ability to provide MOTs, general servicing, and repairs in addition to recovery means a seamless experience for customers whose vehicles need fixing after a breakdown. A national breakdown service will recover, but then you’re usually on your own to find a repair garage. Many independent garages do repairs and MOTs but lack the extensive 24/7 recovery fleet.
• Established Local Reputation & Family Business Ethos: Being “family-owned” and based “in the heart of Devon” suggests a strong local connection and potentially more personalized service than large national chains or dealerships. The testimonials and media mentions “Chris Harris on Cars” podcast, sponsoring Louie further reinforce their local credibility and community involvement.
• Partnerships with Major Motoring Clubs: While they are a local business, their role as agents for AA, RAC, and Green Flag means they meet the rigorous standards of these large organizations. This gives them a layer of external validation that many smaller independents might not have.

How Highfield Stacks Up Against:

1. Local Independent Garages

• Highfield’s Edge: Highfield’s 24/7 recovery fleet and secure storage facilities typically exceed what most smaller independent garages can offer. Their capacity to handle larger vehicles and specialized recoveries e.g., low spoilers is also a differentiator. Their affiliations with national clubs give them a broader network and trusted status.
• Independent Garage’s Edge: Smaller independents might offer even more personalized service, potentially lower labor rates for simple jobs, and sometimes more flexibility for minor repairs. They might specialize in certain niche vehicles or older models.
• Verdict: For comprehensive, round-the-clock emergency services backed by a full-service garage, Highfield likely outshines most single-location independent garages. For routine, non-emergency work, smaller independents remain strong contenders based on location and specific pricing.

2. National Breakdown Services e.g., AA, RAC, Green Flag

• Highfield’s Edge: Highfield acts as an agent for these services, meaning they are the ground response for many breakdowns in their area. Their advantage is also being a full-service garage. once recovered, your vehicle can be repaired on-site, offering a more complete solution than just recovery. They also offer direct-to-public recovery for non-members.
• National Service’s Edge: Their primary advantage is national coverage and membership benefits e.g., onward travel, home start, extensive app features. If you frequently travel across the UK, a national membership is more practical.
• Verdict: Highfield is a strong local execution partner for national services. For localized, immediate, and post-recovery repair needs, Highfield offers a more integrated solution than calling a national service that only provides recovery.

3. Main Dealership Service Centers

• Highfield’s Edge: Cost-effectiveness is a major factor. independent garages like Highfield typically have lower labor rates than main dealerships. They also offer recovery, which most dealerships don’t. Their flexible, responsive service model might also be preferred over the often more formal, appointment-driven dealership experience.
• Dealership’s Edge: Dealerships offer brand-specific expertise, genuine OEM parts, and often preserve vehicle warranties more directly. They have access to proprietary diagnostic tools and software updates unique to their brand.
• Verdict: For complex warranty work or very specific brand-related issues, dealerships remain the first choice. For general maintenance, MOTs, and particularly emergency recovery, Highfield provides a more economical and integrated solution that competes strongly on convenience and price.

In essence, Highfieldgarage.co.uk positions itself as a robust, locally focused alternative that blends the advantages of a responsive, full-service garage with the capabilities of a major recovery operation, making it a highly competitive option in its service area.

Maximizing Your Experience with Highfieldgarage.co.uk

To ensure you get the best possible experience when dealing with Highfield Garage & Recovery Limited, a little preparation and understanding of their operational approach can go a long way.

Since much of their interaction is direct, optimizing your communication and clarity is key.

Preparing for a Service Booking

Whether it’s an MOT, a routine service, or a specific repair, having your information ready can streamline the process.

• Vehicle Details: Have your vehicle’s make, model, year, registration number, and current mileage readily available. This helps them quickly identify your car and access relevant information.
• Service History if applicable: If you have a log of previous services or repairs, it can provide valuable context for their mechanics, especially for recurring issues.
• Clear Description of Issue: For repairs, be as detailed as possible about the problem you’re experiencing. When did it start? What are the symptoms noises, smells, warning lights? This aids in accurate diagnosis.
• Desired Service: Be specific about what you need: “Full service,” “MOT only,” “Brake inspection,” etc.
• Preferred Dates/Times: Have a few preferred dates and times in mind for your appointment to help them schedule efficiently.
• Contact Method: They primarily rely on phone calls for initial contact and booking. Be prepared to call during business hours or use their contact form for non-urgent inquiries.

What to Expect During a Breakdown

In a stressful breakdown situation, knowing what to anticipate from Highfield Garage can help you remain calm and facilitate a smoother recovery.

• Initial Call: When you call their 24-hour recovery line 01647 231 248, clearly state your location as precise as possible, including landmarks or road names, your vehicle type, and the nature of the breakdown. Inform them if you are a member of AA, RAC, etc., as they are agents for these clubs.
• Estimated Arrival Time: Ask for an estimated time of arrival for the recovery vehicle. Traffic conditions and current call volume can affect this, but they should be able to provide a realistic timeframe.
• Safety First: While waiting, ensure your own safety and that of any passengers. If safe to do so, move to a secure location away from traffic.
• Recovery Process: Their modern fleet can handle various vehicles. They will assess the situation and safely recover your vehicle.
• Post-Recovery Options: Discuss options for your vehicle: transport to your home, to Highfield Garage for repair, or to a different location. Inquire about their secure storage facility if needed, and their range of hire cars if you require temporary transport.
• Communication: Don’t hesitate to ask questions throughout the process. Their website mentions they explain things “in straight forward terms.”

Post-Service Follow-Up and Feedback

Even after the service is complete, there are steps you can take to ensure satisfaction and contribute to their service quality.

• Review the Work: Before leaving the garage, ensure you understand the work that was done and the costs involved. Ask for explanations if anything is unclear.
• Invoice Clarity: Request a detailed invoice that clearly itemizes parts, labor, and any other charges.
• Test Drive: If possible, take a short test drive after repairs to ensure the issue is resolved and your vehicle feels right.
• Provide Feedback: If you have a positive experience, consider leaving a review on third-party platforms like Google Reviews. This helps other potential customers. If you have concerns, contact Highfield Garage directly to discuss them. Addressing issues directly often leads to a more satisfactory resolution.
• Maintain Records: Keep copies of all invoices and service records. This is crucial for your vehicle’s history and potential resale value.

By approaching your interactions with Highfield Garage with clear communication and an understanding of their services, you can maximize your positive experience with this family-owned Devon business.

Frequently Asked Questions

What services does Highfieldgarage.co.uk offer?

Highfieldgarage.co.uk offers a comprehensive range of vehicle services including 24-hour vehicle recovery, MOT testing, and general vehicle servicing and repairs.

They cater to a wide variety of vehicles, from motorbikes to five-tonne light commercial vans.

Is Highfieldgarage.co.uk a 24-hour recovery service?

Yes, Highfieldgarage.co.uk provides 24-hour roadside assistance and vehicle recovery services, available 7 days a week, 365 days a year.

They have a dedicated 24-hour recovery phone number for emergencies.

What areas does Highfieldgarage.co.uk cover for vehicle recovery?

Highfieldgarage.co.uk covers a local and long-distance area within the South-West region of the UK. Rapid-remove.com Reviews

They are based in Devon and have excellent local knowledge to ensure quick response times.

Does Highfieldgarage.co.uk work with major breakdown services?

Yes, Highfieldgarage.co.uk are agents for most leading motoring clubs, including the AA, RAC, Europ Assistance, and Green Flag, providing fast and reliable vehicle recovery services through these partnerships.

Can Highfieldgarage.co.uk recover all types of vehicles?

Yes, Highfieldgarage.co.uk has a modern fleet of recovery vehicles, including super low slide beds and heavy incident units, capable of recovering any type of vehicle from motorbikes to five-tonne light commercial vans, including those with very low spoilers or lowered suspension.

Does Highfieldgarage.co.uk offer secure storage for vehicles after recovery?

Yes, Highfieldgarage.co.uk has a secure storage facility for your vehicle after a breakdown or incident, providing peace of mind while your vehicle is off the road.

Does Highfieldgarage.co.uk provide hire cars?

Yes, once your vehicle has been recovered, Highfieldgarage.co.uk can offer you a range of hire cars from their extensive fleet to ensure you have temporary transportation. Christiantour.ro Reviews

How can I get a quote for services from Highfieldgarage.co.uk?

To get a quote, you need to contact Highfieldgarage.co.uk directly via phone Exeter: 01392 277 654, Spreyton: 01647 231 248, or 24-Hour Recovery: 01647 231 248 or by submitting an inquiry through their contact form on the website.

Does Highfieldgarage.co.uk have online booking for MOTs or servicing?

Based on the website, Highfieldgarage.co.uk does not appear to offer an online booking system for MOTs or servicing.

Bookings are typically made by phone or through their contact form.

Are the mechanics at Highfieldgarage.co.uk qualified?

Yes, the website states that their mechanics have the highest standards of qualifications needed to ensure customer satisfaction and maintain the highest safety standards, going “above and beyond what is legally necessary.”

Is Highfieldgarage.co.uk a family-owned business?

Yes, Highfieldgarage.co.uk is described as a family-owned Devon recovery and garage business, emphasizing a personal commitment to customer service. Vipbottles.co.uk Reviews

Has Highfieldgarage.co.uk received any media recognition?

Yes, Highfieldgarage.co.uk was recently mentioned on the “Chris Harris on cars” Podcast for recovering a Ferrari 458 in Cornwall, indicating a level of operational expertise recognized by automotive media.

Does Highfieldgarage.co.uk offer any warranties on their repair work?

The website does not explicitly state warranty information on their repair work.

It is advisable to inquire about any guarantees or warranties directly when discussing repairs.

How quickly can Highfieldgarage.co.uk respond to a breakdown call?

While the website doesn’t provide a specific response time, they state their team works “around the clock” and “aim to be with you as quickly as we can” due to their excellent local knowledge in Devon.

What should I do if my vehicle breaks down and I need Highfieldgarage.co.uk’s help?

If your vehicle breaks down, ensure your safety, then call their 24-hour recovery phone number: 01647 231 248. Provide your exact location, vehicle details, and the nature of the breakdown. Carreport.com Reviews

Can Highfieldgarage.co.uk recover trailers and caravans?

Yes, Highfieldgarage.co.uk explicitly states that their teams are “also able to recover and repair trailers and caravans.”

Is there a cancellation policy for booked services at Highfieldgarage.co.uk?

As Highfieldgarage.co.uk does not offer subscription services, there is no cancellation policy in that regard.

For booked appointments MOTs, services, it is standard practice to call them directly to cancel or reschedule out of courtesy.

Does Highfieldgarage.co.uk provide services for light commercial vans?

Yes, their recovery fleet is capable of catering to all recovery needs from motorbikes to five-tonne light commercial vans, indicating they service and repair these vehicles as well.

How many locations does Highfieldgarage.co.uk operate from?

Highfieldgarage.co.uk operates from at least two locations, with distinct phone numbers provided for Exeter 01392 277 654 and Spreyton 01647 231 248. Gosplitty.com Reviews

Does Highfieldgarage.co.uk prioritize customer satisfaction?

Yes, the website emphasizes that they have “the highest standards of workmanship which shows in the high quality customer experience we provide” and that their team goes “above and beyond what is legally necessary” to ensure customer satisfaction.