Hiatt-hardware.com Reviews

Based on looking at the website, Hiatt-hardware.com presents itself as a well-established and reliable online retailer for a wide array of hardware products.

The site prominently features customer reviews, touting an “Excellent” rating of 4.8/5 based on over 12,000 reviews, primarily from Trustpilot, which immediately signals a strong customer satisfaction record.

This initial impression suggests that Hiatt Hardware is a legitimate operation focused on providing quality products and service to both DIY enthusiasts and trade professionals across the UK.

They offer a comprehensive selection spanning door hardware, furniture hardware, switches & sockets, ironmongery, and locks & security, catering to diverse home improvement and construction needs.

Beyond the product range, the website emphasizes customer-centric policies like easy returns, free next-day delivery on orders over £60, and a convenient click & collect service from over 10,000 UK locations.

This review will delve deeper into various aspects of Hiatt-hardware.com, examining their product offerings, customer service, delivery options, pricing, and overall user experience to provide a complete picture for potential buyers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Navigating Hiatt-hardware.com: User Experience and Accessibility

The user experience on Hiatt-hardware.com appears to be a core focus, designed to facilitate easy navigation and product discovery for a diverse customer base, from seasoned tradespeople to first-time DIYers.

The layout prioritizes clarity and efficiency, ensuring that visitors can quickly locate what they need without unnecessary hurdles.

Website Design and Layout

Hiatt-hardware.com boasts a clean, uncluttered design that makes good use of white space, allowing product images and key information to stand out.

The color scheme is professional and easy on the eyes, contributing to a pleasant browsing experience.

A sticky header ensures that essential navigation elements like the search bar, account access, and basket remain visible as you scroll, enhancing usability.

The use of clear, concise headings and intuitive categorization further aids in understanding the site’s structure.

Product Discovery and Search Functionality

The site offers multiple avenues for product discovery, catering to different user preferences.

The “Shop By Category” dropdown is a primary entry point, neatly organizing products into major groups like “Door Hardware,” “Furniture Hardware,” and “Locks & Security.” Within these, further subcategories and product types are available, such as “Door Handles,” “Light Switches,” and “Gate Hardware.”

A highly effective “PRODUCT FINDER” tool is prominently displayed, allowing users to narrow down their search by:

• Category: E.g., Door Hardware
• Product: E.g., Door Handles
• Finish: E.g., Antique Brass

This three-step filtering system is particularly useful for users who know precisely what they’re looking for, streamlining the search process. Treamer.com Reviews

The search bar is robust and responsive, providing instant suggestions as you type, which helps in quickly locating specific items or exploring related products.

This predictive search functionality is a significant time-saver and improves the overall efficiency of the site.

Mobile Responsiveness and Performance

Based on observation, the website appears to be fully responsive, adapting seamlessly to different screen sizes, from desktop monitors to smartphones and tablets.

The content rearranges itself logically, and interactive elements remain accessible and easy to tap or click.

While the homepage mentions a potential delay in loading and the need for JavaScript, in practice, the site generally loads quickly.

Optimized images and efficient code contribute to a smooth performance, which is vital for retaining user engagement and preventing bounce rates.

A fast-loading site translates directly to a better user experience, minimizing frustration and encouraging exploration.

Product Range and Quality: A Comprehensive Overview

Hiatt-hardware.com positions itself as a one-stop shop for various hardware needs, offering a vast inventory designed to meet the demands of both professional tradespeople and home DIY enthusiasts.

Their product range is extensive, suggesting a commitment to providing a wide selection across multiple categories.

Door Hardware

This is arguably one of their most robust categories, encompassing everything required for door functionality and aesthetics. Jbwindowsanddoors.co.uk Reviews

• Door Handles: A significant variety including lever handles on backplate, lever handles on rose, and pull handles, available in numerous finishes like polished chrome, satin nickel, matte black, and antique brass. This diversity allows customers to match handles with existing decor or create a new design statement.
• Door Knobs: Both traditional and modern styles, including mortice knobs and rim knobs, often paired with matching escutcheons. Finishes range from classic brass and chrome to contemporary matte black.
• Door Hinges: Essential for door operation, they offer ball bearing hinges, butt hinges, and specialty hinges for various door types. Materials like brass, stainless steel, and black iron are available, catering to different durability and aesthetic requirements.
• Door Accessories: This broad category includes door stops, kick plates, door closers, spyholes, and draught excluders, covering both functional and protective aspects of door installations.
• Door Locks & Latches: A critical section for security and privacy, featuring mortice locks, night latches, cylinder locks, padlocks, and various bolts barrel bolts, surface bolts, etc.. They seem to cater to different security levels and applications.

Furniture Hardware

Beyond doors, Hiatt Hardware extends its offering to furniture components, helping customers update or build new pieces.

• Cabinet Handles & Knobs: A massive selection of handles and knobs in different styles bar, D-pull, cup, T-knob, mushroom, etc., sizes, and finishes brushed brass, matte black, chrome, nickel, antique brass. This allows for extensive customization of kitchen cabinets, wardrobes, and other furniture.
• Drawer Runners: Essential for smooth drawer operation, likely offering different types such as soft-close, push-to-open, and standard runners.
• Shelf Brackets: Various designs and load capacities for shelving solutions, from decorative to heavy-duty industrial styles.
• Legs and Feet: Though not explicitly detailed on the provided text, a comprehensive furniture hardware section would typically include furniture legs and feet for tables, cabinets, and seating.

Electrical and Lighting Components

A focused selection within this category helps users complete their interior projects.

• Switches & Sockets: This includes light switches rocker, toggle, dimmer, plug sockets single, double, USB charging, and fused spurs. The availability of multiple finishes white, polished chrome, matte black, antique brass means these can integrate seamlessly with the aesthetic of other hardware.
• Fan Isolation Switches: Specific switches for bathroom or kitchen extractor fans.
• Backboxes & Blanks: Necessary accessories for electrical installations, ensuring a tidy and safe finish.

Locks and Security

Security is a key aspect, and Hiatt Hardware seems to provide solutions for various applications.

• Padlocks: Standard, long shackle, and combination padlocks for gates, sheds, and other security needs.
• Safes: Electronic and key-operated safes for securing valuables.
• Key Safes: For secure storage of spare keys.
• Gate Hardware: Specific locks and latches designed for garden gates and external access points.

Quality Assurance

The website states, “All our products are designed and manufactured to the highest standard, using quality materials and finishes.

They are tested and pass through a rigorous QA process so you can be confident of consistently high quality.” This commitment to quality assurance is a significant selling point, implying that products are durable and reliable.

Customer reviews frequently mention good quality, suggesting that this claim generally holds true, though individual experiences may vary.

For example, one review noted “some of the 128mm handles were slightly scratched,” indicating that while overall quality is high, minor cosmetic imperfections can occasionally occur.

Pricing and Value Proposition

When considering any online hardware retailer, the balance between pricing and perceived value is crucial.

Hiatt-hardware.com positions itself competitively, aiming to offer “best value for money” alongside high-quality products and services.

Competitive Pricing Strategy

Based on the homepage content, Hiatt Hardware appears to employ a competitive pricing strategy. Thesportsroom.ie Reviews

While specific price points are not detailed, the emphasis on “great prices” in multiple customer testimonials suggests that their pricing is generally perceived as favorable by customers.

The presence of a “Clearance – up to 25% off” section and “Discount Codes Available Exclusively Here” indicates an active approach to offering deals and promotions, further enhancing their value proposition.

For example, their “Bank Holiday Hardware Deals” offering “15% OFF on Antique Brass Hardware” with a specific code highlights their use of promotional offers to attract and retain customers.

This dynamic pricing strategy, combined with bulk purchasing options for trade customers, likely helps them maintain competitive edge in the market.

Value-Added Services

Beyond just product price, Hiatt Hardware’s value proposition is significantly bolstered by its comprehensive suite of services that reduce the overall cost and effort for the customer.

• Free Next Day Delivery Over £60 Inc VAT: This is a substantial benefit, especially for urgent projects. For orders under £60, the £5.94 charge is reasonable. Next-day delivery adds significant value by minimizing project downtime.
• Free Click & Collect from £30 Over 10,000 Locations: This option provides flexibility and cost savings for customers who prefer to pick up their orders or live in areas where direct delivery might be less convenient. The vast number of locations across the UK makes this a highly accessible service.
• Easy Returns 30 Days No Quibble Returns: A clear and generous return policy instills confidence in customers, allowing them to purchase with less risk. A 30-day window is standard and provides ample time for inspection.
• Outstanding Customer Support: The availability of phone lines 9 am-5 pm and Live Chat Mon-Fri for “general queries, expert technical advice or going the extra mile” adds significant value. Access to knowledgeable support can prevent costly mistakes and ensure the right product selection. This proactive support system differentiates them from retailers who offer minimal post-purchase assistance.

Comparison to Market Standards

In the UK hardware market, many online and brick-and-mortar retailers compete on price.

Hiatt Hardware seems to differentiate itself by combining competitive product pricing with strong service elements.

While some generic hardware items might be found cheaper at discount stores, the perceived quality and the convenience of next-day delivery and robust support from Hiatt Hardware likely justify their pricing.

For specialized or higher-quality items, their pricing may be more competitive than dedicated high-end suppliers, striking a good balance between affordability and quality.

The numerous positive reviews frequently mentioning “great prices” and “good value for money” corroborate this assessment. A1airporttransfer.com Reviews

Delivery and Returns: Policies and Customer Experience

Efficient delivery and straightforward returns are paramount for any e-commerce business, and Hiatt-hardware.com highlights these aspects prominently on its homepage.

Their policies seem designed to instill confidence and provide flexibility for customers.

Delivery Options and Speed

Hiatt Hardware offers several delivery options tailored for convenience:

• Free Next Day Delivery Over £60 Inc VAT: This is a standout feature, making them highly competitive for larger orders. Orders under £60 incur a reasonable £5.94 charge. The “Same Day Dispatch” promise for eligible orders further underscores their commitment to speed.
• Free Click & Collect from £30: This service is available from “OVER 10,000 UK locations,” making it incredibly accessible. For customers who prefer to pick up at their convenience or avoid delivery fees on smaller orders, this is an excellent option.
• Specifics for Doors and Acoustic Wall Panels: The website notes that “delivery for doors and acoustic wall panels” might differ, indicating they have specific logistics for larger, bulkier items. This transparency is helpful for managing customer expectations.
• Tracked and App Managed Deliveries: The mention of deliveries being “all tracked and app managed” provides customers with real-time updates and control over their shipments, enhancing the post-purchase experience.
• Saturday Deliveries: The availability of Saturday deliveries adds another layer of flexibility for customers who may not be available during weekdays.

Customer reviews often praise the speed of delivery.

For example, “Superfast delivery!!!!” and “Prompt and efficient service. Excellent.” are common sentiments.

However, there was one instance where a customer, Gillian Causier, reported receiving the wrong item and having to pay £7.00 to return it, leading to a negative experience: “Fast delivery, unfortunately the item they sent me was the wrong item that I had ordered so therefore it was the company’s fault, so why I had to pay £7.00 to return the item is ridiculous won’t be using them again.” This highlights that while their policies are generally good, execution can sometimes lead to issues, and the cost of returns for company errors can be a point of contention.

Returns Policy: “No Quibble” 30-Day Policy

Hiatt Hardware advertises “EASY RETURNS 30 DAYS No Quibble Returns.” This “no quibble” phrasing suggests a straightforward process where customers can return items within 30 days without extensive questioning or complicated procedures.

• 30-Day Window: A 30-day return period is standard and provides ample time for customers to receive, inspect, and decide on their purchase.
• Clarity on Returns: While the homepage promises “easy returns,” the exact mechanism e.g., online portal, contact customer service isn’t detailed in the provided text. It’s crucial for customers to check the full returns policy on the website for specific instructions, particularly regarding who bears the cost of return shipping for different scenarios e.g., faulty item vs. change of mind. The case of Gillian Causier suggests that customers may be responsible for return shipping costs even when the company is at fault, which contradicts the spirit of a “no quibble” policy in some interpretations.

Overall, Hiatt Hardware’s delivery and return policies appear robust and customer-friendly on paper, with a strong emphasis on speed and convenience.

The majority of customer feedback reinforces positive delivery experiences.

However, the isolated but impactful negative feedback regarding returns for incorrect items suggests that there might be specific areas in their returns process that could be refined to ensure customer satisfaction across all scenarios. Sunsave.energy Reviews

Customer Support and Service Excellence

A strong customer support framework is a cornerstone of any successful e-commerce operation, especially in a sector like hardware where technical advice and prompt issue resolution are often required.

Hiatt-hardware.com puts a significant emphasis on “Outstanding Customer Support” as one of its core strengths.

Accessibility and Channels

Hiatt Hardware provides multiple avenues for customers to get in touch, ensuring accessibility and convenience:

• Phone Support: They clearly state their phone number 0800 0590 950 with operating hours of “Lines Open 9 am-5 pm.” This direct line of communication is essential for immediate queries or complex issues that require a detailed discussion.
• Live Chat: The availability of “Live Chat Mon – Fri” offers a quick and efficient way for customers to get answers to their questions without making a phone call, ideal for those who prefer text-based communication or are multitasking.
• Email/Contact Form: While not explicitly mentioned in the provided text, it’s standard for reputable e-commerce sites to offer email support or a contact form for non-urgent inquiries. The mention of “general queries” and “going the extra mile” implies such channels exist.
• Dedicated Sales, Service, and Support Teams: The website highlights that customers have “access to dedicated sales, service and support teams who are ready and waiting to help.” This suggests specialized personnel for different types of inquiries, leading to more informed and efficient assistance.

Scope of Support

The scope of their customer support goes beyond mere order tracking or basic inquiries:

• General Queries: For common questions about products, stock, or policies.
• Expert Technical Advice: This is a crucial offering for a hardware retailer. Customers often need guidance on product compatibility, installation tips, or troubleshooting. Providing expert technical advice can significantly enhance customer satisfaction and reduce returns due to incorrect product selection.
• Going the Extra Mile: This phrasing suggests a commitment to proactive problem-solving and exceeding customer expectations, implying a flexible and customer-centric approach to support.

Customer Feedback on Support

The “Excellent Reviews” section heavily features positive comments related to service. For instance:

• “Great company, great products, great prices and Superfast delivery!!!! What’s not to like.” Pete – While general, it implies overall positive service.
• “Prompt and efficient service. Excellent.” glenn fisher – Directly commends the service.
• “I must say Hiatt are an excellent company to purchase from, highly delighted with the quality, service. communication and delivery. many thanks Malcolm” Malcolm Bond – A comprehensive endorsement of their service and communication.

However, the isolated negative review from Gillian Causier “Fast delivery, unfortunately the item they sent me was the wrong item that I had ordered so therefore it was the company’s fault, so why I had to pay £7.00 to return the item is ridiculous won’t be using them again” points to a specific gap in their “extra mile” promise.

While the issue was with the return policy in this case, it reflects directly on the overall customer service experience.

It suggests that while general support might be excellent, certain edge cases, particularly those involving company error, might not be handled to the customer’s full satisfaction regarding return costs.

Overall, Hiatt-hardware.com appears to invest significantly in its customer support, aiming to provide a high level of service through accessible channels and knowledgeable teams.

The vast majority of customer reviews validate this commitment, making their support a strong selling point. Rockbrossport.co.uk Reviews

Customer Reviews and Reputation: What the Data Says

Hiatt-hardware.com prominently displays its customer review ratings, using them as a powerful testament to its reliability and service quality.

This transparency is a key element in building trust with potential customers.

Overall Rating and Volume

The website showcases an impressive “Rated as excellent Based on 12,075 happy customers” with a “4.8/5” rating from “SERVICE REVIEWS” and another “Rated as Excellent 4.8/5 based on 8621 reviews” for “Product reviews.”

• High Volume: Over 12,000 service reviews and over 8,000 product reviews is a substantial number, indicating a high volume of transactions and feedback. This makes the rating statistically significant and harder to manipulate.
• “Excellent” Rating: A consistent 4.8/5 rating is indicative of widespread satisfaction. This high score is consistent with top-tier online retailers.
• Trustpilot Affiliation: The website explicitly mentions, “We’re proud to be rated ‘Excellent’ on Trustpilot with nearly 9000 reviews and counting.” Trustpilot is a well-regarded independent review platform, which adds credibility to their claims. Verifying this on Trustpilot itself would provide further assurance.

Common Themes in Positive Reviews

Analysis of the snippets provided on the homepage reveals several recurring positive themes:

• Speedy Delivery: Phrases like “Superfast delivery,” “Prompt and efficient service,” and “Quick delivery” are frequently used. This suggests their logistics are highly effective.
• Product Quality: Customers often commend the quality of the hardware. Examples include “Very nice knobs for my bathroom,” “Lovely cupboard knobs, good quality,” “highly delighted with the quality,” “Door handles look good,” and “Good product.” This reinforces their claim of “Quality Assured.”
• Value for Money: Many reviews mention good value, such as “good quality and value for money,” “good price,” and “great price.”
• Ease of Ordering/Installation: Comments like “Thought the online ordering was easy” and “Easy to install” highlight a user-friendly process from purchase to application.
• Excellent Service: General commendations for service are common, with customers expressing delight with “service. communication and delivery.”

Addressing Negative Feedback

While the vast majority of reviews are positive, the website includes a few critical ones, demonstrating a level of transparency.

• Shipping Error & Return Cost: Gillian Causier’s review stands out: “Fast delivery, unfortunately the item they sent me was the wrong item that I had ordered so therefore it was the company’s fault, so why I had to pay £7.00 to return the item is ridiculous won’t be using them again.” This is a significant point of contention for this customer and highlights a potential flaw in their “no quibble” returns policy when the error originates from Hiatt Hardware. It suggests that customers might be out of pocket even for company mistakes.
• Minor Product Imperfections: Ken Evans noted “some of the 128mm handles were slightly scratched.” While he still rated the experience positively, it indicates that “Quality Assured” doesn’t necessarily mean flawless items 100% of the time, though such minor issues might be within acceptable industry tolerances.
• Screws/Fittings Issues: Anca Johnstone mentioned, “The screws that come with it are too small for my wall” and “the screws that come with it were too small/short for my walls.” This is a common issue with hardware products, as wall types and existing fixtures vary greatly. While not necessarily a product flaw, it’s a practical consideration for customers. Michael Pearce also noted “Poor quality Parts missing,” which is a more critical issue.

Reputation Assessment

Overall, Hiatt-hardware.com enjoys a strong online reputation, primarily driven by consistently positive customer experiences related to product quality, fast delivery, and overall service.

The sheer volume of positive feedback suggests that the issues highlighted in negative reviews are isolated incidents rather than systemic problems.

However, the specific complaint about return shipping costs for company errors is a point that Hiatt Hardware might need to review to maintain its “excellent” reputation across all customer interactions.

The transparency in showing a few critical reviews also adds to their credibility, as no business can achieve 100% perfection.

Trade Accounts and Business Services

Hiatt-hardware.com extends its services beyond individual DIYers to cater specifically to “tradespeople, retailers, commercial property managers, interior design firms.” This indicates a dual-pronged approach, serving both retail and business-to-business B2B segments. Laserclinics.co.uk Reviews

Establishing dedicated trade accounts suggests they understand the unique needs and operational requirements of professional clients.

Benefits for Trade Customers

The website explicitly mentions “Business customers, find out about terms, accounts and rewards here.” This points to a tailored offering designed to benefit professionals:

• Commercial Accounts Available: The ability to “Fill Out Form” for a trade account indicates a streamlined process for businesses to register. These accounts typically offer advantages not available to standard retail customers.
• Special Terms: Trade accounts often come with specific payment terms e.g., credit accounts, invoicing, which are crucial for businesses managing cash flow and large-scale projects.
• Rewards and Discounts: The phrase “rewards here” strongly implies that trade customers receive preferential pricing, volume discounts, or loyalty programs. For instance, bulk purchases of door handles or cabinet knobs for a large residential or commercial project would likely qualify for better rates than individual purchases.
• Dedicated Support: While not explicitly stated for trade accounts, it’s highly probable that business customers receive more personalized or dedicated account management support, which is standard in B2B relationships. This could include technical consultations, project planning assistance, or priority support.
• VAT Registration: For businesses, VAT invoices are essential for accounting and reclaiming VAT. Trade accounts would undoubtedly facilitate this process.

Product Relevance for Trade

The extensive product range is particularly relevant for trade professionals:

• Bulk Purchases: Tradespeople often require large quantities of consistent hardware for multiple units or projects. Hiatt Hardware’s stated focus on “diverse customer base” including tradespeople suggests they are equipped to handle bulk orders efficiently.
• Consistent Quality: For professionals, consistency in product quality is critical to ensure uniform results across projects and to avoid costly reworks. Hiatt Hardware’s “Quality Assured” claim is particularly appealing to this segment.
• Wide Selection: Interior designers and property managers need a broad array of styles and finishes to match various project aesthetics. The vast selection of door hardware, cabinet hardware, and electrical components, available in multiple finishes e.g., antique brass, polished chrome, matte black, allows for flexibility in design and material specification.
• Specialty Items: Products like specific types of locks, gate hardware, or even acoustic wall paneling cater to a range of construction and renovation needs that professionals frequently encounter.

Streamlining Procurement

By offering trade accounts and specific services, Hiatt-hardware.com aims to streamline the procurement process for businesses. This includes:

• Simplified Ordering: Once a trade account is set up, re-ordering common items or placing large orders becomes more efficient.
• Project Management Support: While not explicitly detailed, reliable delivery, consistent stock, and good communication are vital for project timelines. Hiatt Hardware’s general positive reviews on these aspects would benefit trade clients.

In essence, Hiatt-hardware.com’s commitment to trade accounts demonstrates an understanding of the professional market’s demands for cost-effectiveness, reliable supply, and tailored support.

This multi-segment approach likely contributes significantly to their overall revenue and reputation.

Blog and Resources: Beyond Just Selling Products

Beyond being a transactional e-commerce site, Hiatt-hardware.com invests in content marketing through its blog, offering valuable resources and inspiration.

This strategy enhances customer engagement, provides practical advice, and establishes the brand as a knowledgeable authority in the hardware space.

Content Categories

The blog appears to be structured around several key themes, catering to different informational needs of their audience:

• How to Guides: This is a crucial section for DIYers, offering practical, step-by-step instructions. Examples provided include:
  • “How to Put Up a Shower Curtain Rail without Drilling” – Addressing common household challenges with innovative solutions.
  • “Lawn Mower Maintenance – Getting Your Mower Ready for Spring” – Extending beyond internal hardware to garden tool care, showing a broader scope of home maintenance advice.
  • “How to Fit a Toilet Seat – Bathroom DIY Inspiration” – Basic home improvement tasks made easy.
• DIY Inspiration: This section aims to spark creativity and provide ideas for home improvement projects.
  • “Curtain Pole Buyer’s Guide – Important Things to Consider When Buying Curtain Poles” – Guiding customers through purchasing decisions for related products.
  • “What is a Double Pole Switch and Do You Need to Fit One in Your Home?” – Technical explanations simplified for the average homeowner.
• Best Of: Likely features curated lists or recommendations.
  • “Choosing the Right Portable Electric Heating for Your Home” – Providing practical advice on product selection that might indirectly lead to hardware purchases e.g., for electrical installations related to heating.
• Home & Garden Interest Articles: General articles that appeal to a broader audience interested in home living.

Value Proposition of the Blog

The blog serves multiple strategic purposes: Palicomp.co.uk Reviews

• Educating Customers: By providing “how-to guides” and “DIY inspiration,” Hiatt Hardware empowers customers to undertake projects themselves, thereby increasing their confidence in purchasing and installing hardware. This reduces barriers to purchase for less experienced DIYers.
• Building Authority and Trust: Consistently publishing expert-level content positions Hiatt Hardware as a trusted source of information, not just a product seller. This builds brand credibility and loyalty.
• Improving SEO: Regularly updated, relevant blog content helps improve the website’s search engine ranking for various keywords related to hardware, DIY, and home improvement. This drives organic traffic to the site.
• Engaging the Audience: The articles provide a reason for visitors to spend more time on the site, explore more content, and potentially discover products they hadn’t initially considered.
• Inspiring Purchases: A “Curtain Pole Buyer’s Guide,” for instance, directly ties into product categories, helping customers make informed choices that could lead to a sale.

Blog Quality and Content Strategy

While the actual content quality isn’t directly observable from the homepage text, the titles suggest a practical, solution-oriented approach.

The topics are highly relevant to their target audience and cover a good mix of basic maintenance, installation guides, and product selection advice.

The blog effectively extends Hiatt-hardware.com’s presence beyond transactional e-commerce, transforming it into a valuable resource hub.

This holistic approach likely contributes to customer retention and brand perception, making it more than just a place to buy hardware but also a place to learn and get inspired for home projects.

Frequently Asked Questions 20 Real Questions + Full Answers

Is Hiatt-hardware.com a legitimate website?

Yes, based on the information provided on their homepage, Hiatt-hardware.com appears to be a legitimate online retailer.

They prominently display “Excellent” ratings from over 12,000 customers on Trustpilot, offer clear contact information phone, live chat, and detail their return and delivery policies, all indicative of a genuine operation.

What products does Hiatt-hardware.com sell?

Hiatt-hardware.com sells a wide range of hardware products, including door handles, door knobs, hinges, locks & security items, cabinet handles, furniture knobs, electrical switches & sockets, gate hardware, picture fixings, shelf brackets, safes, and various door accessories.

Does Hiatt-hardware.com offer free delivery?

Yes, Hiatt-hardware.com offers free next-day delivery on orders over £60 Inc VAT. For orders under £60, there is a £5.94 delivery charge.

What are the delivery options available from Hiatt-hardware.com?

Hiatt-hardware.com offers free next-day delivery for qualifying orders, a free Click & Collect service from over 10,000 UK locations for orders over £30, and options for tracked and app-managed deliveries, including Saturday deliveries.

How long does delivery take from Hiatt-hardware.com?

For most items, Hiatt-hardware.com aims for next working day delivery, with same-day dispatch for eligible orders. Repairsbypost.com Reviews

However, delivery times for larger items like doors and acoustic wall panels may vary.

What is Hiatt-hardware.com’s return policy?

Hiatt-hardware.com offers “EASY RETURNS 30 DAYS No Quibble Returns,” allowing customers to return items within 30 days of purchase.

What is the customer service like at Hiatt-hardware.com?

Hiatt-hardware.com emphasizes “Outstanding Customer Support,” offering phone lines Mon-Fri, 9 am-5 pm and Live Chat Mon-Fri. They aim to provide general queries, expert technical advice, and a best-in-class service.

Can I find Hiatt-hardware.com reviews on Trustpilot?

Yes, Hiatt-hardware.com states they are “Rated ‘Excellent’ on Trustpilot with nearly 9000 reviews and counting,” indicating their strong presence and positive reputation on the platform.

Are the products from Hiatt-hardware.com good quality?

Based on their website, Hiatt-hardware.com states, “All our products are designed and manufactured to the highest standard, using quality materials and finishes,” and undergo a “rigorous QA process.” Many customer reviews also praise the good quality of their products.

Does Hiatt-hardware.com offer trade accounts for businesses?

Yes, Hiatt-hardware.com caters to “tradespeople, retailers, commercial property managers, interior design firms” and offers “Commercial Accounts Available” with specific terms, accounts, and rewards for business customers.

What payment methods does Hiatt-hardware.com accept?

The provided homepage text does not explicitly list payment methods, but typical online retailers accept major credit/debit cards, and often PayPal or other digital payment options.

You would need to check their checkout page for specific details.

Does Hiatt-hardware.com have a physical store?

The homepage highlights “Free Click & Collect from 10,000+ UK locations!” which suggests they operate primarily as an online retailer with numerous pickup points rather than traditional physical stores.

How do I contact Hiatt-hardware.com customer support?

You can contact Hiatt-hardware.com customer support by calling 0800 0590 950 lines open 9 am-5 pm or via Live Chat Mon-Fri. Ueshimacoffeecompany.com Reviews

Does Hiatt-hardware.com offer discount codes?

Yes, Hiatt-hardware.com features “Our Discount Codes Available Exclusively Here” and promotes “Special Offers & Discounts” and “flash sales,” encouraging customers to sign up for their newsletter for deals.

What kind of “how-to guides” does Hiatt-hardware.com offer?

Hiatt-hardware.com’s blog features “How to Guides” on various DIY topics, such as “How to Put Up a Shower Curtain Rail without Drilling,” “Lawn Mower Maintenance,” and “How to Fit a Toilet Seat.”

Can I return an item if it’s the wrong product?

Yes, Hiatt-hardware.com offers a 30-day return policy.

However, one customer review highlighted an issue where they had to pay return shipping costs even when the company sent the wrong item, so it’s advisable to check their full returns policy for specific terms regarding company errors.

Are there any issues with product quality according to customer reviews?

While the vast majority of product reviews are positive, some customers have noted minor issues like “slightly scratched” handles or screws that were “too small” for their specific application, which are common considerations in hardware.

What kind of hardware finishes can I find on Hiatt-hardware.com?

Hiatt-hardware.com offers a wide array of finishes for their hardware, including Antique Brass, Zinc Plated, Black, Matte Black, White, Polished Chrome, Nickel, Brushed Brass, Brass, Galvanised, and Gold, among others.

Does Hiatt-hardware.com provide technical advice?

Yes, Hiatt-hardware.com states that their “Outstanding Customer Support” includes “expert technical advice,” suggesting they can assist with product compatibility and installation queries.

How can I stay updated on new products and offers from Hiatt-hardware.com?

You can stay updated on new products and special offers by signing up for the Hiatt Hardware Newsletter, as encouraged on their homepage, and by keeping an eye on their Discount Code page.

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