Based on looking at the website, Hiatt-hardware.com appears to be a legitimate online retailer specializing in door furniture, general hardware, and DIY supplies.
The site presents a comprehensive product range, detailed product categories, and readily available information regarding delivery, returns, and customer support.
While the site emphasizes its commitment to quality and customer satisfaction with a large number of positive Trustpilot reviews, a critical look at the available information, especially the negative feedback regarding delivery and missing items, suggests that while the business is operational, some aspects of its service could benefit from improvement.
Overall Review Summary:
- Website Presence: Established and professionally designed with extensive product listings.
- Product Variety: Very broad range covering door handles, knobs, hinges, locks, electricals, bathroom items, and DIY tools.
- Customer Support: Offers phone lines 9 am-5 pm, Live Chat, and dedicated sales/service teams.
- Delivery & Returns: Claims free next-day delivery over £60 Inc VAT and 30-day no-quibble returns, but some customer reviews indicate inconsistencies.
- Trust & Transparency: High volume of Trustpilot reviews 4.8/5 based on 12,129 reviews, suggesting a generally positive customer perception. However, a few recent negative reviews raise concerns about delivery accuracy and product completeness.
- Pricing & Offers: Features “Restore Your Door Offers” and discount codes, indicating competitive pricing strategies.
- Ethical Consideration: The products sold hardware, tools, home furnishings are entirely permissible and beneficial. There are no elements related to forbidden categories in Islam.
The website for Hiatt-hardware.com is well-structured, offering a vast catalog of products that cater to both DIY enthusiasts and trade professionals.
|
0.0 out of 5 stars (based on 0 reviews)
There are no reviews yet. Be the first one to write one. |
Amazon.com:
Check Amazon for Hiatt-hardware.com Review Latest Discussions & Reviews: |
They claim almost 40 years of experience, a significant track record in the hardware industry.
The presence of a blog with “How to Guides” and “DIY Inspiration” adds value, aiming to assist customers beyond just selling products.
However, some recent customer feedback, visible directly on the homepage, highlights issues with delivery times and missing components, which is a crucial area for any e-commerce business.
While the overall sentiment is positive, these specific complaints warrant attention for potential customers.
For those seeking reliable hardware and home improvement items that align with Islamic principles, the core product offerings are excellent, providing functional items for home maintenance and enhancement.
Best Alternatives List Ethical & Permissible Hardware & Home Improvement Retailers:
-
- Key Features: Enormous selection of hardware, tools, building materials, and home improvement products. Offers in-store pickup, installation services, and project assistance.
- Average Price: Varies widely depending on the product, generally competitive.
- Pros: Huge inventory, widespread physical stores, strong online presence, frequent sales, professional installation services.
- Cons: Can be overwhelming due to size, some specific items might be more expensive than niche online stores.
-
- Key Features: Comprehensive range of home improvement and hardware supplies, including appliances, tools, and garden equipment. Offers DIY workshops and professional contractor services.
- Average Price: Competitive with Home Depot.
- Pros: Extensive product categories, good customer service, military discount, useful online tools and guides.
- Cons: Similar to Home Depot, large inventory can be daunting. delivery times can vary.
-
- Key Features: Locally owned and operated stores with a focus on personalized service and convenience. Offers a wide array of hardware, tools, and everyday home essentials.
- Average Price: Slightly higher on some items due to local ownership model, but often competitive with sales.
- Pros: Community-focused, expert advice from staff, convenient smaller store formats, strong customer loyalty.
- Cons: Smaller selection compared to big-box stores, online ordering may be tied to local store stock.
-
- Key Features: Independent hardware retailers providing tools, hardware, and various home improvement products. Focuses on local service and product availability.
- Average Price: Varies by individual store, generally mid-range.
- Pros: Supports local businesses, knowledgeable staff, good for quick fixes and specific parts.
- Cons: Product range can be inconsistent between locations. less emphasis on online shopping experience than larger chains.
-
- Key Features: Amazon’s own brand offering affordable, essential hardware items like door handles, cabinet knobs, and various fasteners.
- Average Price: Generally very affordable.
- Pros: Cost-effective, convenient for quick online purchases, reliable shipping for Prime members.
- Cons: Limited in specialized or high-end items, selection is narrower than dedicated hardware retailers.
-
- Key Features: Online-focused retailer specializing in home improvement products, including extensive categories like lighting, plumbing, and door hardware.
- Average Price: Mid-to-high range for quality products.
- Pros: Specializes in home improvement, detailed product descriptions, good for finding specific or unique items, competitive pricing on higher-end products.
- Cons: Primarily online, so no in-person browsing. returns can be more complex than brick-and-mortar stores.
-
- Key Features: Online distributor for plumbing, HVAC, and electrical supplies, which includes a robust selection of associated hardware.
- Average Price: Competitive for trade professionals, good value for bulk purchases.
- Pros: Excellent for specialized components, extensive product information, reliable for professional-grade items.
- Cons: Less focused on general decorative hardware for everyday DIYers, shipping can be slower for non-specialized items.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Hiatt-hardware.com Review & First Look
The homepage features a “Product Finder” that allows for filtering by category, product, and finish, which is a thoughtful touch for narrowing down choices quickly. They also highlight special offers and discount codes, which is always a welcome sight for those looking to save a few bucks. The “What We Do” section clearly articulates their mission: “to provide you with high quality hardware products, that represent best value for money, with consistently outstanding service and support.” They cater to a diverse clientele, including tradespeople, retailers, commercial property managers, interior design firms, and home DIYers, emphasizing their broad appeal. This comprehensive approach is key for any online business aiming to serve a wide market.
- Initial Impressions: Clean layout, clear navigation, and a strong focus on product accessibility.
- Key Information:
- Contact Number: 0800 0590 950 Lines Open 9am-5pm
- Delivery Information: Free next-day delivery over £60 Inc VAT
- Returns Policy: 30-day no-quibble returns
- Trade Accounts: Available for business customers.
- Blog: Features “How to Guides” and “DIY Inspiration.”
One crucial aspect of any online review is the customer feedback, and Hiatt-hardware.com prominently displays its Trustpilot rating: “Rated as Excellent 4.8/5 based on 12,129 reviews.” This is a significant number, indicating a high volume of transactions and generally positive customer experiences. However, digging a bit deeper into the recent reviews shows a mix. While many praise the “Great quality items” and “Excellent price, easy ordering and quick delivery,” there are also a few recent complaints about “Still haven’t received them” and “I don’t have the door I ordered yet, and it’s been 7 days of waiting and no delivery updates. I’m disappointed.” This mix of feedback is important. It suggests that while the majority of customers are satisfied, there might be occasional logistical hitches that can lead to frustration. For anyone considering a purchase, it’s worth weighing these points.
Hiatt-hardware.com Pros & Cons
Alright, let’s break down the good, the not-so-good, and what you need to consider when looking at Hiatt-hardware.com.
Think of this as dissecting a well-intentioned project with a few unforeseen hiccups.
The Good: What Hiatt-hardware.com Gets Right
Hiatt-hardware.com definitely has some strong points that make it an attractive option for hardware needs. Storyblocks.com Review
- Extensive Product Catalog: This is arguably their biggest strength. The sheer variety of products available is impressive. From “Door Handles” by style Modern, Traditional, Gothic, Georgian, Victorian, Edwardian, Art Deco and finish Black, Chrome, Brass, Antique Brass, Gold, Silver, Black Nickel, Brushed Chrome, Stainless Steel, Satin Chrome, Satin Nickel, Brushed Nickel, Dual Tone to “Locks & Security,” “Electricals,” and even “Home Furnishings”, they cover a vast spectrum of home improvement needs.
- Specific Examples:
- Door Hardware: Options for different handle types On Rose, On Backplate, Pull, lock types Latch, Lock, Bathroom & Privacy, and door types Sliding, External, uPVC, Garage.
- Furniture Hardware: A detailed selection of “Cupboard Handles,” “Drawer Handles,” and “Cabinet Knobs” in various designs and materials like Brass, Aluminium, Wood, Glass, Ceramic, and Marble.
- DIY & Tools: They offer everything from “Acoustic Wall Panels” and “Decorating Equipment” to “Power Tools,” “Screwdrivers,” and essential “Nuts, Bolts & Washers.” This makes it a one-stop shop for many projects.
- Specific Examples:
- User-Friendly Website Design: The site’s navigation is intuitive. The “Toggle MENU SEARCH” and “Product Finder” tools allow for quick filtering. The categories are clearly defined, and product pages appear to be rich with details, making the shopping experience relatively seamless.
- Key Features:
- “Skip to Content” for accessibility.
- Dedicated sections for “Delivery,” “Returns,” “My Account,” and “Trade Enquiries.”
- Visual categorization by style, design, and finish.
- Key Features:
- Strong Customer Service Claims: They emphasize “Outstanding Customer Support,” offering phone and Live Chat Monday-Friday. This commitment to being available for queries and technical advice is crucial for an e-commerce business, especially when dealing with product specifications for home improvement.
- Specific Claims:
- “At the end of the phone or there for Live Chat Mon – Fri”
- “Dedicated sales, service and support teams who are ready and waiting to help.”
- Specific Claims:
- Positive Trustpilot Rating: With a 4.8/5 rating based on over 12,000 reviews, the overwhelming majority of customers have had positive experiences. This level of external validation is a powerful indicator of general reliability.
- Customer Testimonials: Many reviews on their homepage laud “Great quality items,” “Excellent price,” and “quick delivery.”
- Educational Blog Content: The presence of a blog featuring “How to Guides” and “DIY Inspiration” e.g., “How to Put Up a Shower Curtain Rail without Drilling,” “Lawn Mower Maintenance” is a smart move. It adds value for customers, positions the site as an authority, and helps with SEO by providing useful content.
The Not-So-Good: Areas for Improvement
No business is perfect, and even with their strong points, Hiatt-hardware.com has some areas that could be tightened up.
- Inconsistent Delivery Experiences: Despite promising “FREE NEXT DAY DELIVERY OVER £60,” a few recent customer reviews directly on their homepage paint a different picture. Complaints like “Still haven’t received them” and “I don’t have the door I ordered yet, and it’s been 7 days of waiting and no delivery updates. I’m disappointed.” indicate that the delivery promises aren’t always met. This can severely impact customer trust and satisfaction, especially for time-sensitive DIY projects.
- Reported Issues:
- “You’re not next day delivery but you’ve written that on your website why???” GOOD JOB DONE, 2 days ago
- “no delivery updates… Nothing! Based on this I can’t recommend them.” Marylin, 2 days ago
- Reported Issues:
- Potential for Missing Parts/Quality Control Issues: While the majority of reviews are positive on quality, there are isolated reports of issues such as “Poor quality Parts missing” Michael Pearce, 2 months ago and “some of the 128mm handles were slightly scratched” KEN EVANS, 1 month ago. While this is common across all retailers, the presence of such direct feedback on the homepage itself makes it notable.
- Website Loading Time: The site itself acknowledges, “The website may take longer to load, please wait for a few seconds.” In an era where every millisecond counts for user experience and SEO, this is a minor technical drawback that could deter some users, particularly those with slower internet connections or less patience.
- Lack of 24/7 Customer Support: While their Mon-Fri 9 am-5 pm lines are standard, the absence of extended or weekend support might be an inconvenience for DIYers working on projects outside typical business hours.
- Trade Enquiries Form vs. Direct Account Creation: While they offer a “Trade Enquiries” form, it might be more efficient for trade customers to have a clearer, perhaps more automated, process for setting up business accounts and accessing trade-specific pricing and terms.
In summary, Hiatt-hardware.com offers a robust product range and a generally positive shopping experience, backed by a strong overall customer rating.
However, potential customers should be aware of the reported inconsistencies in delivery and minor quality control issues.
These points, while not deal-breakers for everyone, are important considerations when making a purchase.
Hiatt-hardware.com Pricing
When it comes to pricing, Hiatt-hardware.com appears to adopt a competitive strategy, aiming to offer “best value for money,” as stated in their “What We Do” section. While specific prices for individual products aren’t available on the homepage itself, the emphasis on “Offers” and “Discount Codes” suggests they are actively trying to make their products affordable and attractive to a broad customer base. Symlexvpn.com Review
General Pricing Approach
The website lists several categories that imply a value-driven approach:
- “Restore Your Door Offers”: This section highlights specific promotions, such as “Up to 20% OFF Victorian & Georgian door hardware collections.” This indicates targeted sales to move specific inventory or boost certain lines.
- “Hooked on Savings”: A seasonal or limited-time offer like “15% OFF all hooks & hook rails. Use Code HOOKED” demonstrates their use of discount codes to drive sales in particular categories.
- “Clearance Sale: Up to 25% Off”: This is a standard retail practice to clear out older stock or discontinued items, providing significant savings for customers.
- Trade Enquiries/Commercial Accounts: The site mentions “Business customers, find out about terms, accounts and rewards here” and “Commercial Accounts Available.” This suggests that bulk purchasing or ongoing business relationships might come with specific pricing benefits or tiered discounts, which is standard practice in the hardware industry for trade professionals.
What to Expect Price-Wise
- Mid-Range to Budget-Friendly: Given their broad appeal to both DIYers and tradespeople, it’s likely their pricing falls into the mid-range category, with some budget-friendly options, especially during sales. They aim to be perceived as good value rather than a premium, high-end specialist.
- Transparency through Offers: The clear display of ongoing offers and the availability of discount codes directly on the homepage like the “HOOKED” code contribute to pricing transparency, allowing customers to see potential savings upfront.
- Delivery Costs: While “FREE NEXT DAY DELIVERY OVER £60 INC VAT” is advertised, it’s crucial to note the caveat: “£5.94 under £60 | Same Day Dispatch.” This means smaller orders will incur a delivery fee, which can influence the perceived “value for money” for low-cost items.
Value Proposition
Hiatt-hardware.com’s pricing strategy seems to be centered on volume and accessibility.
By offering a wide range of products with frequent discounts and clear delivery terms, they aim to attract a large segment of the market looking for reliable hardware without breaking the bank.
The positive Trustpilot reviews often mention “Excellent price” and “Good value for money,” reinforcing their success in this area.
Hiatt-hardware.com vs. Competitors
When evaluating Hiatt-hardware.com against its competitors in the hardware and home improvement market, it’s like comparing different tools in a toolbox—each has its strengths and ideal use cases. Faithluxe.com Review
Core Strengths of Hiatt-hardware.com
Hiatt-hardware.com carves out its niche with a focused yet extensive inventory, particularly strong in door and furniture hardware.
- Specialization in Door & Furniture Hardware: Unlike generalist hardware stores, Hiatt-hardware.com has a deep catalog within these specific categories. This specialization allows them to offer a wider variety of styles, finishes, and specific parts e.g., “Gothic Door Handles,” “Knurled Cupboard Handles,” “Fire Tested Door Knobs” that might be harder to find or less diverse at bigger retailers.
- Advantage: For someone undertaking a specific renovation project involving doors or cabinetry, their specialized range provides more options and design flexibility.
- Streamlined Online Experience for Specifics: Their website is designed to make browsing and purchasing door and furniture hardware very efficient. The detailed filtering options by style, design, and finish reduce friction for customers who know exactly what they’re looking for.
- Comparison: While larger competitors have vast websites, finding specific aesthetic or functional variations can sometimes involve more clicking or searching.
- Customer Service Focus Claimed: Their emphasis on “Outstanding Customer Support” via phone and Live Chat is a direct appeal to customers who prefer human interaction and expert advice, which can be a differentiator from purely automated online experiences.
- Contrast: Some larger online-only retailers might rely more on self-service FAQs or email support.
How Hiatt-hardware.com Stacks Up Against Major Competitors
Let’s look at how Hiatt-hardware.com compares to some of the major players in the US hardware market:
-
The Home Depot & Lowe’s Big Box Retailers:
- Hiatt-hardware.com’s Edge: More specialized, potentially deeper inventory in specific hardware categories door/furniture. May offer unique design options.
- Competitors’ Edge: Unbeatable overall breadth of products appliances, lumber, paint, full garden centers, physical locations for immediate pickup/returns, professional installation services, often lower prices on commodity items due to massive buying power.
- Conclusion: If you’re building a new house or doing a massive remodel, Home Depot/Lowe’s are likely your go-to. If you’re upgrading all the door handles in your home or finding a specific cabinet pull, Hiatt-hardware.com might have a better selection.
-
Ace Hardware & True Value Local Hardware Stores:
- Hiatt-hardware.com’s Edge: Wider online selection, potentially better pricing on certain items due to online-only model.
- Competitors’ Edge: Hyper-local personalized service, expert advice on the spot, immediate gratification of purchase, community involvement.
- Conclusion: For a quick bolt or a specific question that needs hands-on demonstration, the local hardware store wins. For a large online order with a specific aesthetic requirement, Hiatt-hardware.com can be more convenient.
-
Build.com Online Home Improvement Specialist: Aviationadr.org.uk Review
- Hiatt-hardware.com’s Edge: Potentially more competitive on pricing for their core door/furniture hardware categories due to focused operations.
- Competitors’ Edge: Broader range of high-end and designer fixtures across all home categories lighting, plumbing, fans, etc., often caters to a more upscale or specialized contractor market.
- Conclusion: Build.com offers a premium, integrated experience across multiple home categories. Hiatt-hardware.com is strong for its specific niche.
Pricing Comparison
Hiatt-hardware.com’s pricing strategy, with its “Offers” and “Clearance Sale” sections, aims to be competitive. However, for generic hardware items like basic screws or common tools, major retailers might leverage their scale for slightly lower everyday prices. For specialized or aesthetic door and furniture hardware, Hiatt-hardware.com’s focused sourcing might allow them to offer better value.
Delivery & Returns
This is where major competitors with robust logistics networks like Home Depot with its vast delivery infrastructure or Amazon with Prime often have an edge in consistency, even if Hiatt-hardware.com promises next-day delivery. The reported inconsistencies in Hiatt-hardware.com’s delivery, as seen in customer reviews, are a critical point where competitors often excel.
The Verdict
Hiatt-hardware.com is a solid choice for consumers specifically looking for a wide variety of door and furniture hardware, often with appealing design options.
Their focused approach makes browsing these categories efficient. Litemf.com Review
However, for broader home improvement projects or when absolute delivery reliability is paramount, larger, more generalized retailers might offer a more consistent experience.
How to Handle Customer Issues with Hiatt-hardware.com
Given the mixture of positive and occasionally negative customer reviews regarding Hiatt-hardware.com, especially concerning delivery and missing parts, it’s wise to have a plan for how to handle potential issues.
No online purchase is entirely risk-free, but knowing the steps to take can make a big difference.
Before You Buy: Due Diligence
Before clicking “Add to Cart,” a few quick checks can save you headaches later.
- Read Recent Reviews: While their overall Trustpilot score is excellent, pay close attention to the most recent reviews. Are there recurring complaints about the exact product you’re interested in, or about delivery to your region? This can give you early warnings.
- Actionable Tip: Sort reviews by “Most Recent” on Trustpilot to get the freshest perspective.
- Understand Delivery & Returns Policies:
- Delivery Information: Carefully read their Delivery Information page. Note any exceptions for specific products e.g., doors, acoustic wall panels or delivery areas. Understand the thresholds for free delivery.
- Returns Policy: Review their Returns & Refunds page. Pay attention to the 30-day “no-quibble” period, any conditions for returns e.g., original packaging, unused state, and who bears the cost of return shipping for different reasons defective vs. change of mind.
During the Order Process: Documentation is Key
Once you place an order, treat it like you’re building a case file, just in case. Dub-city.com Review
- Save Confirmation Emails: Keep your order confirmation email, which should include:
- Order number
- List of items purchased
- Total cost
- Expected delivery date if provided
- Screenshot Product Pages: Take screenshots of the product pages, especially if you’re buying a specific finish or design, to have proof of what was advertised.
- Monitor Tracking Information: Keep an eye on any tracking numbers provided. If updates are delayed or nonexistent, this is your first red flag.
When an Issue Arises: Act Swiftly and Document Everything
If your order doesn’t arrive as expected, is incomplete, or is damaged, here’s how to address it systematically.
- 1. Gather Your Information:
- Your order number.
- Date of purchase.
- Specific details of the problem e.g., “Door handles arrived but without screws,” “Delivery was promised by X date, but it’s now Y date and no update”.
- Any photos of damaged goods or packaging.
- 2. Contact Customer Support Immediately: Hiatt-hardware.com offers:
- Phone: 0800 0590 950 Lines Open 9am-5pm. A direct phone call is often the most effective for urgent issues.
- Live Chat: Check the website for Live Chat availability during business hours. This can be good for quick resolutions and provides a written record.
- Email: While not explicitly listed as a primary contact method on the homepage text, a contact form or general inquiry email address is usually available on the “Contact Us” page. This provides a clear paper trail.
- 3. Be Clear and Concise: When you communicate, clearly state:
- The problem.
- What resolution you expect e.g., “I need the missing screws sent,” “I would like a full refund for the undelivered item,” “I need a new, undamaged product sent”.
- 4. Keep a Record of All Communications:
- Date and Time: Note down when you called or chatted.
- Name of Representative: Get the name or ID of the person you spoke with.
- Summary of Conversation: Briefly note what was discussed and any promises made.
- Email Correspondence: Ensure all email exchanges are saved.
- 5. Follow Up: If you don’t hear back within their promised timeframe or a reasonable 24-48 hours for initial contact, follow up. Reference your previous communication.
- 6. Escalate if Necessary: If you are not satisfied with the initial response or if the issue isn’t resolved:
- Ask to speak with a supervisor or manager.
- Reference their “30-day No Quibble Returns” policy if applicable to your situation.
- If the issue is significant e.g., undelivered high-value items, consider contacting your bank or credit card company for a chargeback if the retailer fails to resolve it. This should be a last resort.
- 7. Leave Honest Feedback: Once the issue is resolved or if it remains unresolved, consider updating your review on Trustpilot or other platforms. This helps other consumers and provides direct feedback to the company.
By being proactive and organized, you can significantly improve your chances of a satisfactory resolution when dealing with any potential issues with Hiatt-hardware.com.
Hiatt-hardware.com Alternatives
When you’re shopping for hardware, it’s always smart to have a few reliable options in your back pocket.
While Hiatt-hardware.com offers a good selection, especially in door and furniture hardware, there are other players in the game that might better suit specific needs, delivery preferences, or project scales.
Think of it as diversifying your supply chain—a good move for any serious DIYer or contractor. Dm-properties.org Review
Here’s a look at some excellent, Islamically permissible alternatives for hardware and home improvement products:
1. The Home Depot
- Why it’s a solid alternative: The undisputed giant in home improvement, Home Depot offers an unparalleled selection of virtually everything you could need for a house, from lumber and tools to appliances and, of course, hardware. Their sheer volume often translates to competitive pricing, especially on common items.
- Key advantages:
- Vast Inventory: If Hiatt-hardware.com doesn’t have a specific item, Home Depot likely does. This includes a huge range of door handles, knobs, hinges, locks, and general hardware from countless brands.
- Physical Stores: Thousands of locations across the U.S. mean you can see products in person, get immediate expert advice, and pick up items instantly. This is crucial for urgent projects or when you need to match a specific finish.
- Installation Services: They offer professional installation for many products, including doors and windows, which is a service Hiatt-hardware.com doesn’t provide.
- Robust Online Presence: Their website is highly functional, offering detailed product information, customer reviews, and various delivery/pickup options.
- Best for: Large projects, needing diverse product categories, in-person browsing, immediate pick-up, professional installation.
- Find them: The Home Depot Hardware
2. Lowe’s
- Why it’s a solid alternative: Very similar to Home Depot in its offerings and scale, Lowe’s is another top-tier choice for comprehensive home improvement needs. Often, prices and selections are comparable, making it a matter of personal preference or geographical convenience.
- Extensive Product Range: Covers all major home improvement categories, including a strong focus on hardware, tools, and building materials.
- Physical Locations: Widespread stores provide the same benefits as Home Depot for in-person shopping, advice, and immediate pick-up.
- Customer Service & DIY Focus: Known for helpful staff and often runs DIY workshops and clinics, which can be great for learning new skills.
- Best for: Comprehensive projects, comparison shopping with Home Depot, seeking strong customer support in-store.
- Find them: Lowe’s Hardware
3. Ace Hardware
- Why it’s a solid alternative: “The helpful place” lives up to its motto. Ace Hardware stores are often locally owned, smaller, and focused on personalized service. While their overall inventory might not match the big box stores, their staff often have deep product knowledge.
- Personalized Service: Staff are typically very knowledgeable and willing to help you find obscure parts or offer advice for small repairs.
- Community-Focused: Supporting local businesses can be a priority for many consumers.
- Convenience: Smaller store footprints mean quicker in-and-out trips for specific hardware needs.
- Best for: Small, urgent repairs, needing specific parts, valuing expert advice, supporting local businesses.
- Find them: Ace Hardware
4. True Value
- Why it’s a solid alternative: Like Ace, True Value operates on a cooperative model, with many independent retailers. They focus on providing a strong selection of hardware, tools, and seasonal items, often tailored to local needs.
- Local Focus: Similar to Ace, they offer a neighborhood feel and often carry products relevant to local demand.
- Reliable for Basics: A solid choice for common hardware items, paints, and basic tools.
- Best for: Everyday hardware needs, local convenience, supporting independent retailers.
- Find them: True Value Hardware
5. Build.com
- Why it’s a solid alternative: If you’re looking for a broad online selection of home improvement products beyond just basic hardware, Build.com is a strong contender. They specialize in a wide range of fixtures and finishes for all parts of the home.
- Online Specialist: Their entire operation is geared towards e-commerce, often leading to better product photography, detailed specifications, and customer reviews.
- Wide Categories: While Hiatt-hardware.com focuses heavily on doors/furniture, Build.com covers plumbing, lighting, fans, appliances, and more, offering a more holistic online home improvement shop.
- Professional Focus: Caters to contractors and designers with a vast selection of high-quality, often designer-grade, products.
- Best for: Online-only shopping, high-end or specialized fixtures, comprehensive home renovation planning.
- Find them: Build.com Hardware
6. Fastenal
- Why it’s a solid alternative: For industrial-grade hardware, fasteners, and tools, Fastenal is a powerhouse. While primarily serving businesses, they have a robust catalog that includes a massive array of bolts, nuts, screws, and industrial hardware that might surpass the typical consumer-focused retailers.
- Industrial Strength: Their products are often built to higher durability standards, ideal for heavy-duty applications.
- Massive Fastener Inventory: If you need specific types of screws, anchors, or unique fasteners in bulk, Fastenal is often the go-to.
- Service Centers: While primarily for businesses, their local service centers can sometimes assist individual buyers with specific, hard-to-find items.
- Best for: Commercial projects, industrial-grade fasteners, specialty tools, bulk purchases.
- Find them: Fastenal Industrial Hardware
7. Amazon Basics Hardware
- Why it’s a solid alternative: For basic, no-frills hardware items, Amazon’s own “Amazon Basics” brand offers a convenient and affordable option. You’ll find things like cabinet pulls, drawer slides, and basic hooks.
- Affordability: Generally very cost-effective for common items.
- Convenience: Integrates seamlessly with your existing Amazon shopping habits.
- Fast Shipping: Especially for Prime members, delivery is typically very quick.
- Best for: Budget-conscious buyers, simple replacements, common hardware items, fast delivery.
- Find them: Amazon Basics Hardware
When choosing an alternative, consider the scope of your project, your budget, how quickly you need the items, and whether you prefer an in-person or online shopping experience.
Each of these alternatives offers a unique set of advantages compared to Hiatt-hardware.com.
FAQ
What is Hiatt-hardware.com?
Hiatt-hardware.com is an online retailer based in the UK that specializes in door furniture, general hardware, DIY tools, and home furnishings. Flexclip.com Review
They offer a wide range of products including door handles, door knobs, hinges, locks, electrical items, bathroom accessories, and various DIY supplies.
Is Hiatt-hardware.com a legitimate company?
Yes, based on the website’s information and numerous Trustpilot reviews, Hiatt-hardware.com appears to be a legitimate operational company.
They have a physical presence and claim almost 40 years of experience in the hardware industry.
What kind of products does Hiatt-hardware.com sell?
Hiatt-hardware.com sells a comprehensive range of hardware products, including door handles, door knobs, doors internal and external, door hinges, locks & security items, door accessories, furniture handles & knobs, hooks, ironmongery, window parts, electricals, bathroom fixtures, DIY & tools, and home furnishings like curtain poles and blinds.
Does Hiatt-hardware.com offer next-day delivery?
Yes, Hiatt-hardware.com advertises “FREE NEXT DAY DELIVERY OVER £60 INC VAT*”. For orders under £60, there is a £5.94 charge for same-day dispatch. However, some recent customer reviews on their homepage indicate inconsistencies with actual next-day delivery times. Elleme.com Review
What is Hiatt-hardware.com’s return policy?
Hiatt-hardware.com offers a “30 DAYS No Quibble Returns” policy, suggesting that customers can return products within 30 days without issues.
Details and conditions for returns are typically found on their dedicated “Returns & Refunds” page.
How can I contact Hiatt-hardware.com customer service?
You can contact Hiatt-hardware.com customer service by phone at 0800 0590 950. Their lines are open from 9 am-5 pm.
They also state that Live Chat is available during these hours.
Are there any discounts or offers available on Hiatt-hardware.com?
Yes, Hiatt-hardware.com frequently features discounts and offers. Groupbuyseotools.net Review
The homepage highlights “Restore Your Door Offers” with up to 20% off certain collections, and other promotions like “15% OFF all hooks & hook rails” using specific discount codes. They also have a “Clearance Sale” section.
Does Hiatt-hardware.com have a physical store?
The website indicates that orders are dispatched from their “large, order fulfilment centre in the heart of Birmingham.” They also offer “Free Click & Collect from OVER 10,000 LOCATIONS,” which suggests partnership with various collection points rather than a standalone physical store.
Can trade professionals get a special account with Hiatt-hardware.com?
Yes, Hiatt-hardware.com offers “Trade Enquiries” and “Commercial Accounts Available.” Business customers are encouraged to fill out a form to learn about terms, accounts, and rewards tailored for their needs.
What are the main pros of shopping at Hiatt-hardware.com?
The main pros include a very extensive product catalog, a user-friendly website design, a strong overall positive rating on Trustpilot 4.8/5 based on over 12,000 reviews, and the availability of educational blog content with DIY guides.
What are the main cons of shopping at Hiatt-hardware.com?
The main cons highlighted by some recent customer reviews include inconsistent delivery experiences, potential for missing parts or minor quality control issues, and the website’s self-acknowledged potential for longer loading times. Invoicehome.com Review
How does Hiatt-hardware.com compare to The Home Depot?
Hiatt-hardware.com specializes in a deeper range of door and furniture hardware with a strong online focus, potentially offering unique designs.
The Home Depot, on the other hand, provides a vastly broader overall product range, physical stores for immediate pickup, and professional installation services.
What are good alternatives to Hiatt-hardware.com for hardware purchases?
Good alternatives include The Home Depot, Lowe’s, Ace Hardware, True Value for local convenience, Build.com for online specialization and higher-end fixtures, Fastenal for industrial-grade hardware, and Amazon Basics Hardware for affordable, common items.
Does Hiatt-hardware.com sell doors as well as handles?
Yes, Hiatt-hardware.com sells both internal and external doors, including glazed, laminate, veneered, painted, primed, unfinished, bi-fold, GRP composite, uPVC, sliding patio, and French doors, in addition to a wide variety of door handles and accessories. Carnival.com Review
Are the products on Hiatt-hardware.com high quality?
Hiatt-hardware.com states that “All our products are designed and manufactured to the highest standard, using quality materials and finishes.
They are tested and pass through a rigorous QA process.” While most customer reviews support this, a few isolated reports mention minor quality issues like scratches or missing parts.
Does Hiatt-hardware.com offer shower accessories?
Yes, within their “Bathroom” category, Hiatt-hardware.com offers various shower accessories, including thermostatic showers, shower columns, shower rails, shower hoses, shower curtains, and shower mats.
Does Hiatt-hardware.com provide tools for DIY projects?
Absolutely.
Under their “DIY & Tools” category, they offer a wide range of tools and consumables, such as paint rollers, dust sheets, tiling tools, power tools, screwdrivers, hammers, pliers, drill bit kits, and various fixings like nuts, bolts, and screws. Difbroker.com Review
What kind of customer reviews does Hiatt-hardware.com receive?
Hiatt-hardware.com receives predominantly positive reviews, reflected in their 4.8/5 “Excellent” rating on Trustpilot based on over 12,000 reviews.
Customers often praise product quality, pricing, and overall service, though some recent reviews indicate dissatisfaction with delivery times.
Is it safe to purchase from Hiatt-hardware.com online?
Based on the available information, including a high volume of positive external reviews and clear company information, it appears generally safe to purchase from Hiatt-hardware.com.
However, like any online purchase, it’s advisable to review their policies and customer feedback, especially regarding delivery, before ordering.
Does Hiatt-hardware.com provide information on how to install their products?
Yes, Hiatt-hardware.com’s website includes a “Blog” section with “How to Guides” e.g., “How to Put Up a Shower Curtain Rail without Drilling,” “How to Fit a Toilet Seat” and “DIY Inspiration,” which suggests they provide useful content for product installation and home improvement projects. Quench.culligan.com Review
Leave a Reply