Based on checking the website, Hello-neighbour.com presents itself as a modern, tech-driven platform designed to simplify the property letting and management process for landlords and tenants.

It aims to offer a more affordable, efficient, and transparent alternative to traditional high-street letting agents, emphasizing fixed fees, no renewal charges, and a streamlined digital experience.

The platform highlights various services, including full-service letting, self-service letting, and comprehensive property management, alongside resources like landlord and tenant clubs, insights, and guidance.

It leverages data and technology to facilitate faster tenant placement and efficient property management, positioning itself as a cost-effective solution in the competitive property market.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

0.0

0.0 out of 5 stars (based on 0 reviews)

Excellent0%

Very good0%

Average0%

Poor0%

Terrible0%

There are no reviews yet. Be the first one to write one.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Hello-neighbour.com: A Digital Approach to Property Lettings

Instead of the conventional brick-and-mortar agency model, it offers a digital-first approach, leveraging technology to connect landlords with potential tenants and streamline the entire letting process.

This modern method aims to reduce costs, increase efficiency, and provide greater transparency for all parties involved.

The Shift from Traditional Agencies to Online Platforms

Historically, property letting has been dominated by high-street agencies, often associated with substantial fees, slower processes, and limited transparency.

The digital era has ushered in a new wave of services, including platforms like Hello-neighbour.com, that challenge these norms.
Key differences include:

Cost-effectiveness: Online platforms typically have lower overheads, translating into more competitive pricing for landlords and tenants.
Efficiency: Digital tools, such as online listings, virtual tours, and automated communication, can significantly speed up the letting process.
Transparency: Online dashboards and clear fee structures aim to provide greater clarity compared to opaque traditional agency models.
Accessibility: Users can manage their properties or search for homes from anywhere, at any time, through the platform.

Core Services Offered by Hello-neighbour.com

Hello-neighbour.com provides a suite of services tailored to different needs within the property letting ecosystem.

These services are designed to offer flexibility, from hands-on self-management to comprehensive support.

Letting Full-Service: This package is designed for landlords who prefer a hands-off approach. For a one-off fee of £1,440 incl. VAT, it includes advertising on major portals, tenant finding, referencing, and moving-in support. The website explicitly states “no hidden fees guaranteed,” which is a significant value proposition.
Letting Self-Service: Priced at a more accessible £29 incl. VAT one-off fee, this option empowers landlords to list their property and manage offers independently. It’s ideal for those comfortable with a more active role in the letting process but still want broad online exposure.
Property Management: At £90 per month incl. VAT, this service offers ongoing management for total peace of mind. It covers aspects like rent collection, maintenance coordination, and tenant support, with a clear assurance of “no mark-ups on maintenance costs” and “no renewal fees guaranteed.”

How Hello-neighbour.com Leverages Technology for Efficiency

Hello-neighbour.com emphasizes its technological foundation as a key differentiator, aiming to make property letting simpler, faster, and more affordable.

This reliance on data and digital tools is central to their operational model.

Data-Driven Valuations and Insights

The platform claims to utilize over 1,200,000 data points combined with local knowledge to generate accurate property valuations. This data-driven approach suggests a sophisticated algorithm at play, designed to provide landlords with realistic market assessments, thereby optimizing pricing and attracting the right tenants quickly.

Automated Valuation Models AVMs: These systems process vast amounts of property data, including recent sales, rental yields, property characteristics, and neighborhood demographics, to provide instant valuations.
Market Trend Analysis: By analyzing historical and real-time data, Hello-neighbour.com can potentially offer landlords insights into market trends, demand levels, and optimal listing strategies. This can lead to faster tenant placement and better rental yields.

Streamlined Tenant Acquisition Process

Hello-neighbour.com’s technology is also geared towards accelerating the tenant acquisition cycle.

They report impressive statistics that underscore their efficiency in this area.

High Viewing Request Management: The platform claims to manage approximately 80 viewing requests per property, indicating a robust system for handling high volumes of inquiries and scheduling viewings efficiently. This suggests automated scheduling tools and integrated communication channels.
Rapid Offer Generation: A remarkable statistic highlighted is an average of just 6 days to receive offers from suitable tenants. This swift turnaround is crucial for landlords looking to minimize void periods and secure rental income promptly. This efficiency likely stems from:
- Automated Lead Qualification: Filtering inquiries based on pre-set criteria to present only serious and qualified tenants.
- Efficient Communication Channels: Integrated messaging and notification systems to facilitate quick responses between landlords, tenants, and the Hello Neighbour team.
- Digital Offer Management: A streamlined online process for submitting and accepting offers, reducing paperwork and delays.

Cost Savings and Transparency: A Core Promise

One of the most appealing aspects of Hello-neighbour.com, particularly for landlords, is its promise of significant cost savings and unparalleled transparency in fee structures.

In an industry often criticized for hidden charges and escalating costs, this commitment is a breath of fresh air.

Fixed Fees and No Renewal Charges

Traditional letting agents often levy various fees, including initial setup charges, renewal fees, and sometimes additional charges for services like inventory checks or referencing.

Hello-neighbour.com directly addresses these pain points.

One-off Fees: The platform clearly states one-off fees for its “Full-Service” £1,440 incl. VAT and “Self-Service” £29 incl. VAT letting packages. This means landlords know the exact cost upfront, without fear of recurring or unexpected charges for the initial letting process.
No Renewal Fees Guaranteed: This is a particularly attractive feature. Many traditional agents charge a percentage of the rent for each renewal of a tenancy agreement, which can accumulate significantly over time. By eliminating this, Hello-neighbour.com offers substantial long-term savings.
Transparent Property Management Costs: For the property management service £90 per month incl. VAT, the website explicitly states “no mark-ups on maintenance costs.” This is a crucial detail, as some agents add a percentage to contractor invoices, increasing the landlord’s expenses. Hello Neighbour’s transparency here builds trust.

Realized Savings for Landlords

The platform claims to achieve significant savings for its users, stating “With savings of up to 69% made.” This figure is attributed to their fair, fixed fees, which include services that traditional agents might charge extra for.

Inclusion of Key Services: The quoted savings are likely achieved because their fixed fees encompass essential services such as:
- Property Inventories: Detailed records of the property’s condition at the start of a tenancy, crucial for deposit disputes.
- Referencing: Background checks on prospective tenants, including credit checks, employment verification, and previous landlord references.
- 0% Renewal Fees: As discussed, this avoids recurring costs that can significantly inflate total expenses over the tenancy period.
Comparison with Traditional Agents: The website implies that these savings are realized when compared to the cumulative costs of traditional high-street letting agents, which often have higher percentage-based fees and additional charges for every step of the process.

Hello-neighbour.com’s Reach and Impact

The effectiveness of any online platform is often measured by its reach and the tangible impact it has on the market.

Hello-neighbour.com provides several statistics that highlight its scale and growing influence in the UK property letting sector.

Scale of Operations

The figures presented on Hello-neighbour.com indicate a substantial operation, processing a significant volume of property-related activities monthly.

12,000 Tenant Enquiries Managed Monthly: This demonstrates a robust system for handling high demand and inbound interest from prospective renters. It suggests efficient lead management and communication infrastructure.
Onboarding Nearly 200 Properties Every Month: This is a strong indicator of continuous growth and landlord trust. Onboarding 200 properties is equivalent to the output of approximately 20 high-street agent branches, showcasing the platform’s ability to scale efficiently.
2,000 Landlord Instructions So Far: This cumulative figure speaks to the number of landlords who have chosen Hello Neighbour for their letting needs since its inception, building a solid base of repeat and new business.
125,000 Registered Tenants: A large database of registered tenants is a significant asset, indicating a strong pool of potential renters for landlords. This allows for faster matching of properties with suitable tenants, reducing void periods.

Impact on the Lettings Market

The cumulative effect of Hello-neighbour.com’s operations suggests a measurable impact on the UK lettings market, contributing to its modernization and increasing competition for traditional agents.

Increased Efficiency: By streamlining the process through technology, the platform contributes to overall market efficiency, making it easier and faster for properties to be let.
Cost Pressure on Competitors: The fixed-fee, no-hidden-charge model employed by Hello-neighbour.com puts pressure on traditional agents to review their own pricing structures, potentially leading to more competitive rates across the industry.
Enhanced Transparency: By openly listing fees and services, Hello-neighbour.com sets a benchmark for transparency, encouraging other market players to adopt similar practices.
Democratization of Lettings: The self-service option makes professional letting services accessible to a wider range of landlords, including those who might have previously managed properties entirely on their own due to cost concerns.

Accreditation and Trust: Building Confidence in an Online Service

Hello-neighbour.com understands this and highlights its accreditations and partnerships to instill confidence in its services.

These affiliations serve as a testament to their adherence to industry standards and regulatory compliance.

Importance of Industry Accreditations

Accreditations from recognized industry bodies are crucial for any property service provider.

They signify that the company operates within established guidelines, adheres to codes of practice, and often provides consumer protection mechanisms.

Regulatory Compliance: Reputable accreditations ensure that Hello-neighbour.com complies with relevant housing laws and consumer protection regulations in the UK. This includes aspects related to tenant deposits, property standards, and fair trading practices.
Professional Standards: Membership in professional associations often requires adherence to a strict code of conduct, ensuring a high level of professionalism and ethical behavior from the service provider. This provides a layer of assurance for both landlords and tenants.
Client Money Protection: Many accreditations, particularly those for letting and property management agents, require robust client money protection schemes. This means that funds held on behalf of landlords or tenants e.g., deposits, rent payments are safeguarded in a separate client account and are protected in case of business failure. This is a vital safeguard that Hello-neighbour.com would likely adhere to through its affiliations.

Testimonials and User Experience

While accreditations provide formal validation, real-world user testimonials offer qualitative insights into the service experience.

Hello-neighbour.com features several positive reviews from landlords on its homepage, reflecting their satisfaction.

“Exceptional, far surpassing my previous interactions with estate agents.” – Abby, Landlord. This comment highlights a perceived superior service compared to traditional agencies, emphasizing ease and efficiency.
“Been using Hello Neighbour annually for about 3 years and always top drawer service. No hidden extras. It’s what it says on the tin.” – Steve, Landlord. This testimonial speaks to consistency, transparency “no hidden extras”, and reliability over a multi-year period, which is a strong indicator of customer loyalty.
“We have been working with Hello Neighbour for almost a year and I can say it has been a wonderful experience.” – Arsalan, Landlord. A more recent but equally positive experience, reinforcing the consistent positive feedback.
“Fantastic. Detailed, responsive and organized and very well priced. They such great value.” – Cable, Landlord. This review touches upon several key service attributes: attention to detail, quick communication, organizational efficiency, and excellent value for money.

These testimonials, combined with the accreditations, contribute to building a picture of a trustworthy and effective online letting and property management platform.

Landlord and Tenant Clubs: Enhancing the User Experience

Hello-neighbour.com extends its service beyond just listing properties and managing tenancies by offering dedicated “Clubs” for both landlords and tenants.

These initiatives are designed to provide additional value, support, and a sense of community, enhancing the overall user experience on the platform.

The Landlords Club: Support Beyond Lettings

The Landlords Club is positioned as a resource hub, offering a range of professional services, utilities, safety information, and insights.

This goes beyond the core letting and management services to provide holistic support for property owners.

Professional Services: This likely includes access to vetted professionals such as solicitors, accountants, or specialized property consultants. This can be invaluable for landlords navigating complex regulations or seeking expert advice on property investments.
Utilities & Safety: Providing guidance and potential partnerships related to utility setup e.g., energy, broadband and safety compliance e.g., gas safety certificates, electrical checks. This streamlines administrative burdens for landlords and ensures properties meet legal requirements.
Discounts & Deals: Offering exclusive discounts on landlord-related products or services, such as property insurance, furniture hire, or maintenance supplies. These tangible savings add significant value for landlords.
Insights & Reports: Access to market reports, data-driven insights, and best-practice tips. This helps landlords stay informed about market trends, legal changes, and strategies to optimize their property investments.

The Tenants Club: Resources for Renters

The Tenants Club aims to support renters throughout their journey, from finding a home to settling in and managing their tenancy.

This demonstrates a commitment to a positive experience for all users of the platform.

Support Services: This could include direct access to customer support, dispute resolution services, or guidance on tenant rights and responsibilities.
Move-in Essentials: Providing resources and partnerships to help tenants with the practical aspects of moving, such as setting up utilities, finding removal services, or even getting settled in a new area.
Discounts & Deals: Similar to the Landlords Club, this might offer discounts on household items, moving services, or local amenities, making the transition smoother and more affordable for tenants.
Guidance & Advice: Access to articles, FAQs, and tips on various tenant-related topics, such as understanding tenancy agreements, maintaining the property, or preparing for end-of-tenancy procedures.

These clubs illustrate Hello-neighbour.com’s effort to build a comprehensive ecosystem around property letting, providing value-added services that extend beyond simple transactional interactions.

This approach can foster loyalty and create a more engaged user base for both landlords and tenants.

Comparing Hello-neighbour.com with Traditional Agencies

One of the key selling points of Hello-neighbour.com is its direct comparison to traditional high-street letting agents, positioning itself as a superior, more modern alternative.

This comparison often hinges on cost, efficiency, and the level of transparency offered.

Cost Structure: A Clear Differentiator

The most striking difference lies in the pricing model.

Hello-neighbour.com’s Fixed Fees: As discussed, the platform charges clear, one-off fees for its letting services and a fixed monthly fee for property management. The absence of renewal fees and hidden charges is a major advantage. For instance, a £1,440 incl. VAT full-service fee for a landlord, regardless of the property value or duration of tenancy, provides predictable costs.
Traditional Agent’s Percentage-Based Fees: High-street agents typically charge a percentage of the annual rent for letting services e.g., 10-15% of the annual rent for a fully managed service, plus an initial setup fee of 2-4 weeks’ rent. They also frequently charge renewal fees, often 5-10% of the rent for each subsequent year. For a property renting at £1,000 per month £12,000 annually, a 10% management fee would be £1,200 per year, plus initial setup and renewal fees. Over several years, this can far exceed Hello Neighbour’s fixed costs.
- Example: For a £1,000/month property over 3 years:
  - Hello Neighbour Full Service: £1,440 one-off letting fee + £90/month * 36 months = £3,240 management fee = £4,680 total
  - Traditional Agent approx.: £1,000 initial setup + £1,200/year * 3 years = £3,600 management + £500/year renewal fee * 2 renewals = £1,000 = £5,600 total and often more due to markups. This demonstrates the potential for significant savings with Hello Neighbour.

Efficiency and Speed

Hello-neighbour.com leverages technology to accelerate processes that can often be cumbersome and slow with traditional agents.

Digital Processes: Online viewing bookings, digital offer submissions, and integrated communication platforms streamline interactions.
Data-Driven Matching: The use of over 1 million data points helps in quicker and more accurate tenant-property matching.
Rapid Offer Time: An average of 6 days to receive offers stands in stark contrast to traditional methods that might involve more manual processes and slower communication.
Traditional Agent Speed: Rely on physical viewings, manual paperwork, and often less integrated communication, which can lead to longer void periods between tenancies.

Transparency and Control

The online model inherently offers a different level of transparency and control.

Hello-neighbour.com Dashboard: Landlords likely have access to a dashboard where they can track viewing requests, offer statuses, and property performance in real-time. This provides greater control and insight.
Clear Fee Structures: As mentioned, the absence of hidden fees is a major transparency benefit.
Traditional Agent Transparency: While regulated, the breakdown of fees and specific charges can sometimes be less clear, and landlords might have less real-time visibility into the letting process. Communication often relies on phone calls or emails, which can be less efficient than a centralized online portal.

Future Outlook and Market Position

Its future outlook will depend on its ability to adapt, innovate, and continue delivering on its core value propositions in a competitive market.

Innovation and Adaptation

The PropTech market is dynamic, with new technologies and services emerging constantly.

AI and Machine Learning: Further integration of AI for predictive analytics e.g., predicting tenant churn, optimal rent adjustments could enhance their data-driven advantage.
Virtual Reality VR and Augmented Reality AR: Enhancing virtual tours with more immersive experiences could further reduce the need for physical viewings, speeding up the process.
Smart Home Integration: Exploring partnerships or services related to smart home technologies for managed properties could add value for both landlords and tenants.
Regulatory Changes: The property market is subject to ongoing regulatory changes. Hello-neighbour.com’s ability to quickly adapt its platform and services to comply with new legislation e.g., Renters Reform Bill in the UK will be crucial for sustained success.

Competitive Landscape

Hello-neighbour.com operates in a competitive environment, facing both established online rivals and adapting traditional agents.

Online Competitors: Other online letting agents offer similar, often low-cost, fixed-fee models. Hello Neighbour will need to continually differentiate itself through service quality, technological innovation, and strong customer testimonials.
Hybrid Models: Some traditional agents are adopting hybrid models, incorporating online elements to compete on price and efficiency. Hello Neighbour must ensure its purely online model remains compelling.
Market Share Growth: The statistics provided onboarding nearly 200 properties monthly, 2,000 landlord instructions suggest a strong growth trajectory. Sustaining this growth will depend on continued marketing efforts, positive word-of-mouth, and excellent service delivery.
Investor Confidence: As a tech-enabled business, investor confidence in its scalability and profitability will play a role in its ability to secure funding for future expansion and innovation.

In conclusion, Hello-neighbour.com appears to be a robust, tech-forward platform offering a compelling alternative to traditional property letting and management.

Frequently Asked Questions

What is Hello-neighbour.com?

Hello-neighbour.com is an online property letting and management platform designed to simplify the rental process for landlords and tenants through technology, offering fixed fees and transparent services.

How does Hello-neighbour.com differ from traditional letting agents?

Hello-neighbour.com primarily differs by offering fixed, upfront fees e.g., £1,440 for full-service letting, £29 for self-service, no renewal fees, and a digitally streamlined process, contrasting with traditional agents’ percentage-based fees, hidden charges, and often slower, manual processes.

What services does Hello-neighbour.com offer to landlords?

Hello-neighbour.com offers landlords three main services: Letting Full-Service £1,440 incl. VAT, Letting Self-Service £29 incl. VAT, and Property Management £90 per month incl.

VAT, each tailored to different levels of landlord involvement.

Are there any hidden fees with Hello-neighbour.com?

No, based on information provided, Hello-neighbour.com explicitly states “no hidden fees guaranteed” for its letting services and “no mark-ups on maintenance costs” for property management.

How much can landlords save by using Hello-neighbour.com?

Hello-neighbour.com claims landlords can achieve savings of up to 69% compared to traditional agents, primarily due to their fair, fixed-fee structure that includes services like property inventories, referencing, and 0% renewal fees.

How quickly can Hello-neighbour.com help me find a tenant?

Hello-neighbour.com states they receive offers from suitable tenants within an average of just 6 days, demonstrating a remarkably swift tenant acquisition process.

Does Hello-neighbour.com provide property management services?

Yes, Hello-neighbour.com offers a Property Management service for £90 per month incl.

VAT, which includes comprehensive management for total peace of mind, with a rolling monthly contract and no mark-ups on maintenance costs.

What is the Hello Neighbour Landlords Club?

The Landlords Club offers additional value to landlords, including access to professional services, utilities and safety guidance, exclusive discounts and deals, and insights and reports to help manage properties more effectively.

What is the Hello Neighbour Tenants Club?

The Tenants Club provides support and resources for renters, including support services, move-in essentials, discounts and deals on various services, and general guidance and advice for tenants.

Is Hello-neighbour.com accredited by industry associations?

Yes, Hello-neighbour.com states that they are accredited by leading industry associations and partner with well-known service providers, which helps build trust and demonstrates adherence to professional standards.

How many properties does Hello-neighbour.com manage monthly?

Hello-neighbour.com claims to onboard nearly 200 lettings properties every month, which they equate to the volume of 20 high street agent branches.

How many tenant enquiries does Hello-neighbour.com handle?

The platform reports managing over 12,000 tenant enquiries every month, showcasing a high volume of interaction with prospective renters.

Does Hello-neighbour.com help with accurate property valuations?

Yes, Hello-neighbour.com claims to combine over 1.2 million data points with local knowledge to generate accurate property valuations, aiming for fast and realistic assessments.

Can I manage viewing appointments through Hello-neighbour.com?

Yes, tenants can log in to manage their viewing appointments, and landlords can track viewing requests and offers through the platform’s online system.

Does Hello-neighbour.com handle tenant referencing?

Yes, tenant referencing is included as part of their services, particularly within the Letting Full-Service package, to ensure suitable tenants are found.

What kind of properties does Hello-neighbour.com list?

Hello-neighbour.com lists a variety of letting properties, as shown by examples on their website like a 3-bedroom, 1-bathroom property at £1100/month and a 2-bedroom, 2-bathroom property at £3800/month.

Can I refer a landlord to Hello-neighbour.com?

Yes, Hello-neighbour.com has a “Refer a friend” program where referring a landlord can earn you £80 vouchers.

What feedback do landlords give about Hello-neighbour.com?

Landlords provide positive feedback, often highlighting the exceptional service, transparency no hidden extras, responsiveness, organization, and great value compared to traditional estate agents.

Is Hello-neighbour.com suitable for experienced landlords or new landlords?

Based on its flexible packages self-service for experienced, full-service for less experienced, and property management for ongoing support, Hello-neighbour.com appears suitable for both new and experienced landlords.

How does Hello-neighbour.com use technology?

Hello-neighbour.com uses technology to power its operations, from processing over 1 million data points for valuations to managing large volumes of tenant enquiries and streamlining the entire letting and property management workflow, making processes faster and more efficient.

Hello-neighbour.com Reviews