Like any popular service, Headway has received its share of complaints and users have encountered common issues. It’s important to look at these to get a balanced view.

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Limited Library Compared to Competitors: While Headway’s library is growing and diverse, some users feel it’s not as extensive as competitors like Blinkist, which boasts a significantly larger number of titles. If you’re looking for very niche books, you might not always find them here.
Lack of Depth in Summaries: While the 15-minute format is a huge pro for quick learning, some users find that certain summaries can feel a bit “oversimplified” or lack the intricate details of a full book. This is a common trade-off for brevity in book summary apps. Is Headway Legit?

Desktop Experience: For those who prefer to read or learn on a laptop or desktop, some have noted that the desktop web version of Headway might not be as fully functional or polished as the mobile app.

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Subscription Value Perception (Monthly): While annual plans are often seen as good value, some users find the monthly subscription price a bit high if they don’t use the app consistently.
Customer Service Responsiveness: This is a more frequently reported issue on platforms like Reddit and in some reviews. While many therapists praise Headway’s administrative support, some have experienced slow response times from customer service, particularly via email, and note the lack of a direct phone number for urgent issues. This can be frustrating when dealing with time-sensitive client or billing matters.
Billing and Insurance Issues: Although Headway aims to streamline billing, there have been instances of complaints regarding retroactive charges due to insurance issues or claims being submitted to the wrong carrier. Some users have reported needing to go back and forth with customer service to resolve these discrepancies.
EHR and Documentation Limitations: While Headway offers an EHR portal for basic management, some therapists find it less comprehensive than dedicated EHR systems. It might not be designed for detailed psychotherapy notes, potentially requiring therapists to use external systems for their clinical documentation. Is Seelab Legit?
Payment Schedule (vs. some competitors): While Headway pays twice a month, some competitors offer weekly payments, which a few therapists might prefer for cash flow.
Onboarding Paperwork: While Headway simplifies credentialing, the initial onboarding process can still involve a lot of detailed paperwork, including insurance forms.
No Direct Referrals from Headway: While Headway provides a directory to increase visibility, some therapists feel that it doesn’t actively provide direct client referrals, meaning they still need to engage in their own marketing efforts to fill their caseloads.

It’s important to remember that these complaints are often a small percentage compared to the large user base and overall positive feedback Headway receives. However, being aware of these potential issues can help set realistic expectations.

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Headway Complaints & Common Issues

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