Based on checking the website, Headset-store.co.uk appears to be a specialized online retailer focusing on a wide array of headsets and related communication equipment for business and professional use.
They emphasize expertise, competitive pricing, and efficient delivery, catering to a significant UK customer base.
This review will delve into various aspects of their offering, from product diversity to customer service, to give you a comprehensive understanding of what to expect.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Diverse Product Range for Every Professional Need
Headset-store.co.uk offers an extensive selection of headsets, catering to a broad spectrum of professional communication requirements.
This isn’t just about throwing a bunch of products onto a digital shelf.
It’s about curating a selection that addresses specific use cases, from individual professionals working remotely to large call centers.
Headsets for Various Platforms
The website clearly categorizes headsets based on their intended platform, which is a smart move for efficiency.
You’re not left guessing if a headset will work with your current setup.
- PC & USB Headsets: This category is a staple for modern professionals. They offer a range of options, including Wireless PC Headsets, USB PC Headsets, and even USB Headsets with 3.5mm jacks for versatility. This is crucial as many businesses rely on softphones and unified communication UC platforms.
- Headsets for Phones: Recognizing that many businesses still utilize traditional desk phones or specific IP phone systems, they provide dedicated headsets for various brands like Yealink, Poly, Mitel, LG, Panasonic, and Snom. This targeted approach ensures compatibility and optimal performance.
- Microsoft Teams & Softphone Optimized Headsets: With the rise of collaborative platforms, dedicated “Microsoft Teams Headsets” and “Softphone Optimized Headsets” are essential. This highlights their understanding of current business communication trends and provides solutions designed for seamless integration and enhanced call quality within these environments.
Types of Headsets Offered
Beyond platform compatibility, Headset-store.co.uk breaks down their offerings by headset type, allowing users to select based on their preferred wearing style, connectivity, and features.
- Wireless Headsets: Freedom of movement is key for many professionals. They offer wireless options for PC, desk phone, mobile, or combinations thereof. This flexibility is a significant advantage, particularly for those who move around their workspace.
- Corded QD Headsets: “Quick Disconnect” headsets are prevalent in call centers and offices where agents frequently connect and disconnect from their desk phones. This shows a focus on robust, reliable solutions for demanding environments.
- Refurbished Headsets: For budget-conscious buyers or those looking for a sustainable option, refurbished headsets from top brands like Plantronics and Jabra are available. Discounts on refurbished models can be substantial, often 50% to over 70% off RRP, providing excellent value. For example, a refurbished Plantronics Blackwire 3320 Duo USB PC Headset was listed at £19.95 + VAT, a 75% saving from its RRP of £79.99 + VAT.
- Office Headsets & Headset Accessories: They don’t just sell headsets. they also offer a variety of accessories, ensuring a complete solution. This includes ear cushions, charging bases, and connection cables, which are often overlooked but critical for longevity and optimal performance.
Top Brands and Models
The website prominently features products from leading industry brands, instilling confidence in the quality and reliability of their offerings.
- Plantronics now Poly, Jabra, EPOS / Sennheiser, Yealink, Vega, and Agent are all well-represented. These are established names in professional audio, known for their innovation and durability.
- They highlight specific models like the EPOS | Sennheiser SDW 5066 Binaural DECT Wireless Headset, often listed with significant savings e.g., £159.95 + VAT, saving 62% off RRP, and the Plantronics Blackwire c3220 Stereo USB Headset, a best-seller at £27.50 + VAT. This transparent display of popular items and discounts helps buyers quickly identify good deals and proven products.
Competitive Pricing and Value Proposition
One of the most appealing aspects of Headset-store.co.uk, based on their homepage, is their aggressive pricing strategy and clear value proposition.
They aim to be a go-to source for cost-effective, high-quality communication solutions.
Price Match Promise
Their “Price Match Promise” is a strong indicator of their commitment to competitive pricing. They state they will “Match Genuine Quotes*”, which suggests they are confident in their ability to offer some of the best prices in the UK market. This can save customers time and effort that would otherwise be spent price-hunting across multiple retailers. Book2travel.co.uk Reviews
Significant Discounts and Savings
The homepage immediately showcases numerous products with substantial discounts, often ranging from 20% to over 70% off the Recommended Retail Price RRP.
- For instance, the EPOS | Sennheiser SDW 5065 Binaural DECT Wireless Headset was listed at £139.95 + VAT, saving £216.05 61% from its RRP of £356.00 + VAT.
- Another example is the Plantronics Voyager Focus UC B825 Wireless Headset – Refurbished, offered at £64.95 + VAT, marking a massive 71% saving from its RRP of £222.23 + VAT.
- These clear savings figures are highly attractive to businesses and individuals looking to maximize their budget without compromising on quality. The transparency of showing both the current price and the RRP, along with the percentage saved, makes the value proposition very clear.
Free UK Delivery
For orders over £200 + VAT UK Mainland, Headset-store.co.uk offers “Free UK Delivery.” This incentive encourages larger orders and further enhances the overall value for customers, especially businesses purchasing multiple units.
This detail is crucial for budgeting, as shipping costs can often add a significant amount to online purchases.
Shipping and Delivery Efficiency
Headset-store.co.uk seems to prioritize this, aiming to get products to customers as swiftly as possible.
DPD Next Working Day Delivery
They proudly advertise “DPD Next Working Day Fast & Reliable Delivery.” DPD is a well-regarded courier service in the UK, known for its tracking capabilities and efficiency.
This commitment to next-day delivery suggests that they maintain a robust inventory and efficient dispatch processes, which is critical for businesses needing equipment quickly.
- Many product listings explicitly state “in stock, next day delivery,” often with a specific quantity, such as “165 in stock, next day delivery” for the EPOS | Sennheiser SDW 5066. This real-time stock information is incredibly helpful for customers planning urgent purchases.
Clear Stock Indicators
The website provides clear stock indicators for individual products, detailing the quantity available and confirming eligibility for next-day delivery. This transparency builds trust and helps customers make informed purchasing decisions without guessing about availability. Knowing that “26 in stock, next day delivery” means you can reliably expect your Plantronics Blackwire c3220 Stereo USB Headset to arrive promptly.
Customer Confidence and Support
Building customer confidence and providing excellent support are crucial for any online business, especially for specialized products like professional headsets.
Headset-store.co.uk highlights several aspects designed to reassure potential buyers.
Established Customer Base
They proudly state having “48,100 UK Customers,” which is a significant number and suggests a well-established and trusted business. Feny24.hu Reviews
This statistic serves as a social proof, indicating that many individuals and organizations have successfully purchased from them.
Expert Advice and Support
The phrase “The Headset Experts” and “Call us for Expert Advice” are prominently featured, indicating a commitment to providing knowledgeable support.
This is vital for complex products where compatibility, features, and specific use cases can be confusing for the average buyer.
- They provide a direct phone number: 01675 432 123. This immediate access to human support is a strong positive, especially for technical queries or bulk order negotiations.
- Their “Product Reviews” section on the website, where they “regularly review the latest headsets to help you choose the right one,” further demonstrates their dedication to guiding customers toward informed decisions. This proactive approach to content helps educate buyers and positions them as authorities in the field.
Secure Payments and Return Process
While not explicitly detailed on the homepage, the mention of “100% Secure Payments” and a “Request a Return” link in the footer suggests they prioritize secure transactions and have a defined process for returns.
This is standard and expected for reputable online retailers, providing peace of mind to customers regarding their financial security and ability to rectify issues if needed.
Specialized Services for Businesses
Beyond individual headset sales, Headset-store.co.uk offers services tailored to organizational needs, demonstrating their capacity to serve a broader market, including businesses and enterprises.
Open a Business Account
They encourage businesses to “Open an account to make credit purchases for your organisation” and “Apply” for a business account.
This streamlined process for credit purchases is a significant benefit for corporate clients, simplifying procurement and financial management.
This indicates they understand the needs of larger clients and are equipped to handle B2B transactions efficiently.
Buy Back Service
A unique and valuable offering is their “Buy Back Service,” where they state, “We’ll buy back your used business headsets or part replace them.” This initiative is particularly attractive to businesses looking to upgrade their equipment, manage asset disposal, or contribute to more sustainable practices. Alensa.pt Reviews
It provides a circular economy solution, offering a potential credit or discount on new purchases, which can be a substantial cost-saving for organizations.
Website Navigation and User Experience
A user-friendly website is fundamental for a positive online shopping experience.
Headset-store.co.uk appears to be designed with clear navigation and intuitive categorization, making it easy for visitors to find what they need.
Clear Categorization
The main navigation is logically structured, allowing users to browse by:
- Headsets for PCs: Including Wireless, USB, and Microsoft Teams optimized options.
- Headsets for Phones: Organized by phone brand Yealink, Poly, Mitel, etc..
- Headsets by Type: Such as Wireless, Corded QD, Computer & USB, Refurbished, and Office Headsets.
- Search by Brand: Featuring direct links to Plantronics, Jabra, EPOS / Sennheiser, Yealink, Vega, and Agent headsets.
This multi-faceted categorization ensures that users can quickly narrow down their search based on their specific requirements or preferences.
Prominent Search and Contact Information
A search bar is readily available at the top, facilitating quick product searches. Crucially, their contact number 01675 432 123 is prominently displayed on almost every section of the homepage, emphasizing their accessibility for support and inquiries. This direct line of communication is a strong positive for customer service.
Educational Content Blog
The presence of a “Blog” link in the footer, stating “We regularly review the latest headsets to help you choose the right one,” indicates their commitment to providing valuable information.
This educational content not only helps potential buyers make informed decisions but also positions Headset-store.co.uk as a knowledgeable resource in the industry.
Ethical and Responsible Business Practices A Muslim Perspective
As a Muslim professional reviewing an e-commerce platform, it’s important to consider aspects that align with ethical business practices, beyond just product quality and price.
While the website primarily deals with electronics, the principles of fairness, transparency, and value are paramount. Viva-holidays.co.uk Reviews
Transparency in Pricing and Savings
The clear display of original RRPs alongside discounted prices and explicit percentage savings e.g., 62% off RRP for EPOS | Sennheiser SDW 5066 demonstrates transparency in their pricing model. This allows customers to clearly see the value they are receiving without hidden costs or deceptive practices. This honesty in pricing is commendable and aligns with Islamic principles of fair trade.
Focus on Value and Utility
The products offered, primarily headsets for professional communication, serve a clear and beneficial purpose.
They enhance productivity, facilitate remote work, and improve communication efficiency for individuals and businesses.
There are no products or services related to speculative trading, interest-based financing riba, or anything that would be considered harmful or non-permissible.
The focus is purely on practical, functional equipment that benefits the user and their work.
Avoiding Prohibited Elements
Based on the provided homepage text, there are no mentions of products or services that fall under prohibited categories such as alcohol, gambling, Riba interest, immoral behavior, or entertainment that conflicts with Islamic guidelines. The website’s focus is on essential communication tools, which is a permissible and beneficial trade. The inclusion of refurbished and ex-demo items further supports a responsible consumption model, extending the lifecycle of products and potentially reducing waste, which aligns with principles of avoiding extravagance and wastefulness.
Conclusion
Headset-store.co.uk presents itself as a robust and reliable online destination for professional headsets in the UK.
Their comprehensive product range, competitive pricing, efficient delivery, and strong customer support indicators suggest a customer-centric approach.
The inclusion of specialized services like business accounts and a buy-back program further enhances their appeal to a wider market.
For anyone in need of communication headsets, from individuals to large enterprises, Headset-store.co.uk appears to be a strong contender, offering both quality and value. Snoozeband.co.uk Reviews
Their transparent and utility-focused business model also aligns well with ethical consumption principles.
Frequently Asked Questions
What is Headset-store.co.uk?
Headset-store.co.uk is an online retailer based in the UK that specializes in selling a wide range of professional headsets and communication solutions for various platforms, including PCs, desk phones, and mobile devices, from leading brands.
Does Headset-store.co.uk offer free delivery?
Yes, Headset-store.co.uk offers free UK mainland delivery on orders over £200 + VAT.
What delivery options are available from Headset-store.co.uk?
Headset-store.co.uk primarily uses DPD for “Next Working Day Fast & Reliable Delivery” for in-stock items, ensuring quick receipt of orders.
What brands of headsets does Headset-store.co.uk stock?
They stock major professional headset brands including Plantronics Poly, Jabra, EPOS / Sennheiser, Yealink, Vega, and Agent.
Can I get expert advice before purchasing from Headset-store.co.uk?
Yes, Headset-store.co.uk promotes itself as “The Headset Experts” and encourages customers to “Call us for Expert Advice” on their dedicated phone line 01675 432 123.
Does Headset-store.co.uk offer a price match?
Yes, Headset-store.co.uk has a “Price Match Promise” where they state they will “Match Genuine Quotes*.”
Are there discounts available on Headset-store.co.uk?
Yes, the website frequently displays significant discounts on various headsets, often showing savings of 20% to over 70% off the Recommended Retail Price RRP.
Does Headset-store.co.uk sell refurbished headsets?
Yes, they offer a selection of “Refurbished Headsets” and “Discounted Ex-Demo Headsets” which often come with substantial savings.
How many customers has Headset-store.co.uk served?
According to their homepage, they have served “48,100 UK Customers,” indicating a well-established and trusted presence. Tonsofxp.com Reviews
What kind of headsets are available for PCs?
They offer a variety of PC headsets including Wireless PC Headsets, USB PC Headsets, USB Headsets with 3.5mm, Microsoft Teams Headsets, and Softphone Optimised Headsets.
Are there headsets specifically for Microsoft Teams?
Yes, Headset-store.co.uk has a dedicated category for “Microsoft Teams Headsets” and many products are explicitly certified for Microsoft Teams.
Do they sell headsets compatible with specific phone systems?
Yes, they categorize headsets by phone brand, offering compatibility with Yealink, Poly, Mitel, LG, Panasonic, Snom, and other popular phone systems.
Can businesses open a credit account with Headset-store.co.uk?
Yes, businesses can “Open an account to make credit purchases for your organisation” and apply directly on their website.
Does Headset-store.co.uk offer a buy-back service for old headsets?
Yes, they have a “Buy Back Service” where they will “buy back your used business headsets or part replace them.”
Is the payment process secure on Headset-store.co.uk?
The website prominently states “100% Secure Payments,” indicating their commitment to secure online transactions.
What is the talk time for wireless headsets from Headset-store.co.uk?
Talk time varies by model, but some wireless headsets, like the Poly Voyager 4320 UC, offer a “Massive 24 Hour Talk Time,” while others like the Plantronics Savi 8240 UC offer up to 6.5 hours in narrowband mode.
Do they offer headsets with noise-cancelling features?
Yes, many of their headsets feature noise-cancelling microphones and Active Noise Cancelling ANC technology, designed to provide clear audio in noisy environments.
Are there headsets suitable for call centers?
Yes, they offer “Call Centre Headsets” and models with advanced noise-reduction technology like the Jabra Engage 50, specifically engineered for call center environments.
What kind of accessories does Headset-store.co.uk provide?
They sell a range of headset accessories including handset lifters, electronic hook switches EHS, training cables, connection cables, USB adapters, replacement ear cushions, chargers, bases, and batteries. Souldrifterguitars.com.au Reviews
Where is Headset-store.co.uk located?
Their address is listed as Telecom House, 27a Roman Way, Coleshill, Birmingham, B46 1HQ, UK.
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