Based on checking the website Gogroopie.co.uk, it appears to be an online deal-of-the-day e-commerce platform offering discounted products and experiences across various categories, including electronics, home goods, fashion, beauty, and travel.

While the platform aims to provide value through deep discounts, the very nature of deal-of-the-day sites, coupled with a history of customer complaints regarding product quality, shipping issues, and customer service, necessitates a cautious approach.

Many users report significant discrepancies between advertised products and what is received, delayed deliveries, and difficulties in obtaining refunds, making it a platform where potential savings often come with considerable risk and frustration.

This review will delve into these aspects, offering a clear perspective on what to expect.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Gogroopie.co.uk Review & First Look

When you first land on Gogroopie.co.uk, the immediate impression is one of a bustling online marketplace, flooded with various deals that promise significant savings.

The layout is typical of a daily deal site, featuring large, eye-catching banners showcasing “limited-time offers” and “flash sales.” You’ll see categories ranging from “Home & Garden” to “Electronics,” “Health & Beauty,” and even “Travel.” The site attempts to create a sense of urgency with countdown timers on many deals, encouraging impulse purchases.

However, a deeper dive into user experiences and reviews reveals a different story, often characterized by disappointment rather than delight.

The Allure of Deep Discounts

The primary draw of Gogroopie, like many similar platforms, is the promise of steep discounts, sometimes advertised as 70-90% off retail prices. This can be highly appealing, especially for those looking to stretch their budget. For example, you might see a “Smartwatch” listed at £19.99, down from an alleged £199, or a “Luxury Duvet Set” for £24.99 instead of £150. Such figures are designed to trigger a “too good to be true” reflex, and often, that gut feeling is accurate. The perceived value is often inflated, with the original price being an arbitrary, unrealistically high figure that doesn’t reflect the true market value of the item.

User Interface and Navigation

The website’s user interface is generally straightforward.

Products are categorized, and there’s a search bar to help you find specific items. Each product page typically includes:

Product images: Often stock photos, sometimes not accurately representing the item.
A “Was” price and a “Now” price: Highlighting the supposed discount.
A short description: Often vague and lacking crucial details.
Customer reviews: These are often curated on the site itself and may not reflect the broader sentiment found on independent review platforms.
Delivery information: Estimated shipping times, which frequently prove to be inaccurate.

While the site is easy to navigate, the simplicity often masks a lack of comprehensive information, leaving potential buyers with many unanswered questions about product specifications, materials, and origin.

Initial Impressions vs. Reality

Based on numerous external reviews e.g., Trustpilot, Sitejabber, the initial excitement of seeing seemingly incredible deals often gives way to frustration. Many users report that:

Product quality is subpar: Items are frequently described as cheap, flimsy, or not matching the advertised quality. For example, a “luxury” item might feel like something purchased from a discount bin.
Delivery times are significantly longer: What’s advertised as 5-7 business days often stretches into weeks, or even months, with minimal communication from customer service.
Customer service is unresponsive: A recurring complaint is the difficulty in getting a response or resolution when issues arise, whether it’s a damaged item, a missing order, or a request for a refund.

A quick glance at Trustpilot shows a “Poor” rating for Gogroopie.co.uk, with a significant percentage of “1-star” reviews citing similar problems. As of early 2024, hundreds of reviews detail experiences like “scam,” “fraudulent,” and “do not buy from this site.” This sharp contrast between the appealing front-end and the reported back-end experience is a critical point for any potential buyer to consider.

Gogroopie.co.uk Cons

While the allure of massive discounts is strong, a deeper dive into the reality of Gogroopie.co.uk reveals a concerning pattern of issues that prospective buyers should be acutely aware of. Somemugs.com Reviews

These cons significantly outweigh any perceived benefits, making it a platform to approach with extreme caution, if at all.

Widespread Complaints Regarding Product Quality

One of the most frequently cited issues by customers is the discrepancy in product quality. The items received often fall far short of what is depicted or implied on the website.

Inferior Materials: Many reports describe items made from cheap, flimsy materials that break easily or feel distinctly low-grade, despite being advertised as premium or durable. For instance, a “high-quality” kitchen gadget might be plastic and prone to snapping, or a “luxury” bedding set could be thin, scratchy polyester.
Misleading Images: Product photos on Gogroopie.co.uk are often generic stock images that do not accurately represent the actual item. This leads to severe disappointment upon arrival, as customers expect one thing and receive another.
Functionality Issues: Beyond aesthetics, many products are reported to be non-functional, partially functional, or simply not fit for purpose. This could range from electronics that don’t work to clothing that falls apart after a single wash.

Data Point: On Trustpilot, a substantial percentage of negative reviews specifically mention product quality as a primary reason for dissatisfaction. For example, in a sample of recent 1-star reviews, over 60% directly cited issues with item quality or a mismatch between the description and the received product.

Persistent Shipping and Delivery Problems

Delivery is another major pain point for Gogroopie customers, leading to significant frustration and uncertainty.

Excessive Delays: Customers frequently report waiting weeks, sometimes even months, for orders that were initially given short delivery estimates e.g., 5-7 business days. There are numerous accounts of orders simply never arriving.
Lack of Tracking Information: While some orders might have tracking, it often proves unreliable or stops updating, leaving customers in the dark about their parcel’s whereabouts.
Missing or Incomplete Orders: It’s not uncommon for customers to receive only part of their order, or for the entire shipment to go missing without explanation.

Unresponsive and Ineffective Customer Service

The difficulty in getting issues resolved is a critical factor contributing to Gogroopie’s poor reputation.

Delayed or No Responses: Customers often complain about sending multiple emails or using contact forms with little to no response from Gogroopie’s customer service team. When a response does come, it can be generic or unhelpful.
Difficulties with Refunds: Obtaining a refund for damaged, faulty, or undelivered items is frequently reported as a lengthy and arduous process. Many users state they were denied refunds, offered partial refunds, or simply had their requests ignored.
Automated Replies: Some users suggest that initial responses are often automated, failing to address the specific problem at hand, further exacerbating customer frustration.

Misleading Pricing and Value Claims

The “deal” aspect of Gogroopie often comes under scrutiny due to what customers perceive as inflated original prices.

Fictitious “Was” Prices: The “was” price, used to show the supposed discount, is frequently an unrealistic figure that doesn’t reflect the actual market value of the item. This makes the “deal” appear much better than it is.
Low Perceived Value: Even at the discounted price, many customers feel the items they receive are not worth the money, indicating that the true value is far lower than even the ‘discounted’ price.

This collective pattern of poor product quality, significant delivery issues, and inadequate customer service paints a picture of a platform where consumers are highly likely to face disappointment and financial loss, rather than genuine savings.

It reinforces the wisdom that if a deal seems too good to be true, it very likely is.

Gogroopie.co.uk Alternatives

Given the significant issues reported by customers regarding Gogroopie.co.uk, exploring reliable and ethical alternatives is essential.

Instead of chasing fleeting, potentially deceptive deals, consider platforms and practices that offer genuine value, transparency, and adhere to principles of fair trade and consumer protection. Bluefinsupboards.com Reviews

Reputable E-commerce Platforms

For general shopping, sticking to established e-commerce giants or niche retailers known for their quality and customer service is always a safer bet.

Amazon UK: For a vast array of products, competitive pricing, and generally reliable delivery, Amazon remains a top choice. While not a “deal-of-the-day” site, you can find daily deals, lightning deals, and seasonal sales. Crucially, their return policy and customer service infrastructure are robust.
eBay UK: If you’re looking for both new and used items, eBay offers a wide selection. While it’s a marketplace with individual sellers, eBay’s buyer protection policies provide a safety net against fraudulent transactions. Look for sellers with high ratings and positive feedback.
Direct from Brands/Retailers: For specific products, buying directly from the brand’s official website or a reputable high-street retailer’s online store often guarantees authenticity, quality, and direct customer support. This might not always offer the steepest discounts, but it ensures peace of mind.

Ethical Shopping and Savings Strategies

Instead of relying on deep discount sites, consider these strategies that align with responsible consumerism:

Comparison Shopping Websites: Sites like PriceRunner or Google Shopping allow you to compare prices from various retailers, ensuring you’re getting the best genuine deal on a specific item without the risk of low-quality knock-offs.
Voucher and Coupon Sites with caution: Platforms like VoucherCodes.co.uk or HotUKDeals can provide legitimate discount codes for reputable retailers. However, always verify the source and terms before making a purchase.
Cashback Sites: Websites such as TopCashback or Quidco offer cashback on purchases made through their portals at various retailers. While not an upfront discount, it’s a way to save money over time on purchases you would make anyway.
Second-Hand Marketplaces: For certain items, consider platforms like Gumtree, Facebook Marketplace, or local charity shops. This is not only budget-friendly but also promotes sustainability and reduces waste. For electronics or refurbished items, reputable outlets like Podcast Magpie or official refurbished stores often provide warranties.
Waiting for Sales: Most reputable retailers have predictable sales cycles e.g., Black Friday, Boxing Day, seasonal clearances. Planning your purchases around these times can yield significant savings without compromising quality or service.

Investing in Quality and Durability

From a principled perspective, it’s often more beneficial to invest in fewer, higher-quality items that last longer, rather than accumulating cheap, disposable products. This approach not only saves money in the long run due to less frequent replacements but also aligns with principles of avoiding waste and being mindful of resources.

Prioritize Durability: When buying, look for products known for their longevity and repairability. Read independent reviews focusing on material quality and craftsmanship.
Consider the Environmental Impact: Opting for well-made products from ethical suppliers can reduce your overall consumption footprint, which is a more sustainable and responsible approach.

Ultimately, while the desire for a bargain is understandable, the potential pitfalls of platforms like Gogroopie.co.uk make the minimal savings not worth the risk.

Prioritizing reputable vendors, employing smart shopping strategies, and focusing on quality and durability will lead to a more satisfying and responsible consumer experience.

Gogroopie.co.uk Pricing

Understanding the pricing model on Gogroopie.co.uk requires looking beyond just the advertised sale price.

While the site promotes deep discounts, the true cost involves not only the sticker price but also the often-hidden or delayed costs of potential dissatisfaction, return issues, and shipping fees.

Advertised Discounts and “Was” Prices

The core of Gogroopie’s pricing strategy revolves around displaying a dramatic “was” price alongside a significantly lower “now” price.

Exaggerated “Was” Prices: Many customers and independent reviewers contend that the “was” prices are frequently inflated or fictitious, designed purely to make the discount seem more appealing than it actually is. For instance, an item might be advertised as 90% off its original price, but that “original price” bears little resemblance to its true market value or the price at which it’s genuinely sold elsewhere. This practice can be misleading, creating a false sense of urgency and value.
Flash Sale Mentality: Deals are often presented as “limited time offers” with countdown timers, encouraging impulse purchases. This creates a sense of scarcity and pressure to buy before the “deal” expires, often without giving the consumer enough time to properly research the product or compare prices.

Shipping Costs and Hidden Fees

While some items might be advertised with “free delivery,” it’s crucial to check this for every item, as shipping fees can quickly add up and negate perceived savings. Theorganichabitat.com Reviews

Variable Shipping Charges: Shipping costs vary greatly depending on the size, weight, and sometimes the value of the item. Always check the shipping fee on the product page before adding to the cart, as it might significantly increase the final price.
Potential for Customs/Import Fees: If items are sourced internationally which is often the case with many discount sites, there’s a risk of incurring additional customs duties or import taxes, though within the UK and EU, this is less common for standard consumer goods from within the region. However, for items shipped from outside the EU/UK, this can be a hidden cost.
No Free Returns: Unlike many reputable retailers, return shipping costs are often the responsibility of the customer, adding another potential financial burden if the item is unsatisfactory. This can be a significant deterrent to returning poor-quality goods.

The “True Cost” of a “Bargain”

Beyond the monetary price, there’s a “true cost” associated with purchasing from platforms like Gogroopie.

Risk of Financial Loss: If an item is faulty, never arrives, or is significantly different from its description, and you are unable to secure a refund, the money spent is effectively lost. This is a common complaint among negative reviewers.
Time and Effort in Disputes: The time and effort spent trying to contact customer service, file disputes, and chase refunds can be substantial, representing a hidden cost in terms of personal time and stress.
Environmental Impact of Disposable Goods: Many of the products sold on such platforms are cheap, low-quality items that quickly break or become unusable. This contributes to a “disposable culture,” leading to more waste and a larger environmental footprint, which is contrary to responsible consumer behavior.

In essence, while Gogroopie.co.uk advertises appealingly low prices, the potential for receiving substandard goods, facing delivery delays, and encountering difficult customer service means that the nominal savings often don’t translate into genuine value.

The risk of disappointment and financial loss is a significant part of its “pricing model,” making it a less-than-ideal choice for mindful purchasing.

How to Cancel a Gogroopie.co.uk Order

Cancelling an order on Gogroopie.co.uk can be a challenging process, often fraught with the same customer service issues that plague deliveries and product quality.

Unlike more established e-commerce sites with seamless cancellation options, Gogroopie’s system often requires direct communication and persistence.

It’s important to act quickly and document every step.

General Cancellation Policy As Per User Reports

Based on user experiences and limited information available, Gogroopie’s cancellation policy is not as straightforward or consumer-friendly as many would expect.

Time Sensitivity: If you’ve just placed an order and immediately realize you need to cancel, your best chance is within a very short window—sometimes within hours—before the order is processed by their warehouse or supplier. Once an item has been dispatched, cancellation becomes extremely difficult, if not impossible, and it defaults to a return process if applicable.
No Automated Cancellation: Unlike many online retailers, there isn’t typically a simple “cancel order” button within your account once the order is confirmed. This forces you into direct communication with their customer service.

Steps to Attempt an Order Cancellation

Here’s a step-by-step guide based on what users have reported as the most effective, albeit often frustrating, method:

Act Immediately: As soon as you decide to cancel, do not delay. The faster you act, the higher your slim chance of success.
Locate Your Order Information:
- Log into your Gogroopie.co.uk account.
- Go to your “My Orders” or “Order History” section.
- Note down your Order Number and the Date of Purchase.
Contact Customer Service Directly:
- Email is usually the primary method. Look for a “Contact Us” or “Help” link on the Gogroopie website, which will typically direct you to an email address or a contact form.
- Subject Line: Make your subject line clear and urgent, for example: “URGENT CANCELLATION REQUEST – Order # “
- Body of Email:
  - Clearly state that you wish to cancel your order.
  - Provide your full name, email address associated with the order, and the specific order number.
  - State the reason for cancellation e.g., “changed my mind,” “ordered by mistake”.
  - Explicitly request confirmation of cancellation and a refund.
  - Politely but firmly state that if the order has already shipped, you wish to arrange a return and refund upon receipt, according to your consumer rights.
Document Everything:
- Keep copies of all emails sent to and received from Gogroopie customer service.
- Note down the date and time of your communications.
- Take screenshots of any relevant order pages or messages. This documentation will be crucial if you need to escalate the issue.
Follow Up Persistently If No Response:
- If you don’t receive a confirmation or response within 24-48 hours, send a follow-up email, referencing your original request.
- Some users have resorted to trying social media channels like their Facebook page if they have one, though this is often a last resort and not always effective for direct issue resolution.

What to Do If Cancellation Fails and Item Ships

If your cancellation request is denied or ignored and the item is shipped:

Refuse Delivery If Possible: If you are present when delivery is attempted, you can refuse to accept the package, marking it “Return to Sender.” This is often the easiest way to initiate a return without incurring return shipping costs.
Initiate a Return: If you accept delivery, you will then need to follow Gogroopie’s returns policy, which, as mentioned, often involves you paying for return shipping and can be a protracted process to get a refund.
Dispute the Charge: If all else fails and you feel you have been unfairly treated or defrauded e.g., received a faulty item, item never arrived, and no refund issued, you might consider disputing the charge with your bank or credit card company. This is a measure of last resort but can be effective in recovering funds. Provide all your documentation as evidence.

Cancelling an order with Gogroopie is rarely a smooth process. Kiddirooms.shop Reviews

Setting realistic expectations and preparing for potential hurdles, along with meticulous documentation, will be your best approach.

Gogroopie.co.uk vs. Other Deal Sites

Comparing Gogroopie.co.uk with other deal sites highlights significant differences in reliability, customer satisfaction, and overall business practices.

While the “deal-of-the-day” model can be alluring, the execution and consumer experience vary wildly between platforms.

Gogroopie.co.uk: The Risky Bargain Hunter

As established, Gogroopie operates on a model of deep discounts, often sourcing products directly from manufacturers or wholesalers, frequently from overseas.

Pros Perceived: Extremely low prices, wide variety of products, impulse buy appeal.
Cons Real:
- High Risk of Disappointment: Subpar product quality, misleading descriptions, frequent non-delivery or extreme delays.
- Poor Customer Service: Unresponsive, unhelpful, difficult to get refunds.
- Inflated “Was” Prices: Deals often aren’t as good as they appear due to artificially high original prices.
- Limited Recourse: Buyers often feel they have little power when things go wrong.

Groupon: The Established Experience Provider

Groupon is one of the most well-known and established deal sites, primarily focusing on local experiences, services e.g., spa treatments, restaurant vouchers, classes, and travel, though they also dabble in products.

Key Differences:
- Focus on Experiences/Services: While they do sell products, a significant portion of their business is selling vouchers for local businesses. This means you’re often dealing with a reputable local business directly, rather than an anonymous overseas supplier.
- Customer Service & Refunds: Groupon generally has a more robust customer service system and a clearer refund policy. While not flawless, issues are often resolved more efficiently than with Gogroopie.
- Vetting of Merchants: Groupon typically has a more rigorous vetting process for the businesses they partner with, leading to a higher likelihood of a positive experience.
- Pricing Transparency: While discounts are advertised, the original prices tend to be more reflective of actual market rates for services.
Verdict: While not without its occasional hiccups, Groupon is a far more reliable platform for experiencing local services and often for product deals, due to its established brand and better customer support.

Wowcher: The Direct Competitor with Similar Issues

Wowcher is often considered a direct competitor to Gogroopie.co.uk, offering a similar mix of discounted products, experiences, and travel deals.

They often feature very similar types of products and marketing tactics.

Similarities to Gogroopie:
- Product Quality Concerns: Like Gogroopie, Wowcher also faces significant complaints regarding the quality of products received, with many users reporting items that are cheap, faulty, or not as described.
- Shipping Delays: Common complaints include long delivery times and poor communication regarding shipping.
- Customer Service Challenges: While perhaps marginally better than Gogroopie, Wowcher’s customer service also comes under fire for being slow or unhelpful when issues arise.
- Aggressive Marketing: Both platforms use similar techniques to push impulse buys.
Verdict: Wowcher often presents a similar risk profile to Gogroopie, suggesting that both platforms may rely on similar sourcing and fulfillment models that prioritize low cost over customer satisfaction. Many users report having poor experiences with both.

Ethical Considerations and Consumer Choice

From an ethical standpoint, supporting platforms with transparent practices, fair pricing, and robust customer support is crucial.

Consumer Protection: Platforms like Amazon or established retailers offer clearer consumer rights under UK law, including straightforward return policies and dispute resolution mechanisms.
Quality Over Quantity: While deep discounts are tempting, buying cheap, low-quality items that quickly break contributes to waste and often ends up costing more in the long run when replacements are needed.
Supporting Reputable Businesses: Choosing to purchase from businesses known for their ethical sourcing, quality products, and fair treatment of customers aligns with responsible consumer behavior.

In conclusion, while Gogroopie.co.uk might occasionally offer a genuinely good deal, the overwhelming evidence from customer reviews suggests that the risk of disappointment, financial loss, and significant frustration is extremely high.

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When compared to established players like Groupon or even similar but marginally better-performing sites like Wowcher, Gogroopie stands out as a platform where caution should be the overriding principle.

For a truly satisfying and secure shopping experience, it’s advisable to look elsewhere.

Is Gogroopie.co.uk a Scam? User Perspectives and Red Flags

The question of whether Gogroopie.co.uk is a “scam” is frequently posed by frustrated customers online.

While it might not technically be a classic scam where money is taken with no intention of delivering anything, the persistent pattern of significant issues leads many users to feel deceived and defrauded.

It operates in a grey area, offering products but consistently failing to meet reasonable expectations in quality, delivery, and customer service.

Why Users Feel Scammed

The feeling of being scammed arises from several recurring “red flags” in Gogroopie’s operation, as reported by hundreds of customers:

Misleading Advertising: The disparity between what is advertised e.g., “luxury,” “high quality,” significant discounts from inflated “was” prices and what is actually received is a primary driver of this sentiment. Users feel the product descriptions and images are deceptive.
Non-Delivery or Extreme Delays: For many, the ultimate feeling of being scammed comes when they pay for an item that either never arrives or takes an unacceptably long time, coupled with a lack of communication.
Faulty or Substandard Products: Receiving an item that is broken, doesn’t work, or is of extremely poor quality compared to its price point makes customers feel their money has been wasted, if not outright stolen.
Difficulty in Obtaining Refunds: The arduous and often fruitless process of trying to get a refund for a legitimate grievance is a major contributor to the “scam” perception. If a company makes it nearly impossible to get your money back for a faulty product or unfulfilled order, it feels like a deliberate tactic to retain funds.
Lack of Effective Customer Support: When issues arise, the inability to get a timely, helpful response or resolution from customer service makes customers feel abandoned and taken advantage of.

Red Flags to Watch Out For

When encountering any online deal site, including Gogroopie, these red flags should prompt extreme caution:

Unbelievably Low Prices: If a deal seems “too good to be true,” it almost always is. Genuine high-quality items rarely sell for pennies on the pound.
Generic Product Descriptions and Images: Vague descriptions that lack specific details e.g., materials, dimensions, brand names and stock photos that don’t look like actual product shots.
Overwhelmingly Negative Reviews on Independent Platforms: While a few negative reviews are normal for any business, a consistent pattern of 1-star reviews citing the same issues quality, delivery, refunds across multiple independent review sites like Trustpilot, Sitejabber, Reddit discussions is a huge red flag. Gogroopie.co.uk often has a “Poor” rating, which is a clear indicator.
- Trustpilot Score: As of my last check, Gogroopie.co.uk often hovers around a 1.5 out of 5 stars on Trustpilot, with a vast majority of reviews being 1-star. This data alone is a strong warning.
Lack of Transparent Company Information: Difficulty finding clear information about the company’s physical address, clear return policies, or easy-to-access customer service numbers.
Pressure Sales Tactics: Constant countdown timers, “limited stock” warnings, and “flash sale” notifications designed to rush you into a purchase without proper consideration.
No Obvious Way to Cancel or Return: If the website makes it difficult to find their return policy or offers no easy, automated way to cancel an order, this suggests a deliberate attempt to make refunds challenging.

What Does This Mean for Consumers?

While Gogroopie.co.uk is not a “phishing” scam or an outright fraud that takes money and disappears, its operational model frequently results in consumer experiences that feel akin to being scammed.

The value proposition is often misleading, and the recourse for dissatisfied customers is severely limited.

For consumers seeking genuine value and peace of mind, it is crucial to recognize these red flags and opt for platforms with a proven track record of reliability and ethical business practices. Smoothsale.co.uk Reviews

Relying on such platforms can lead to financial loss, wasted time, and significant stress, which is contrary to principles of responsible and beneficial acquisition.

How to Get a Refund from Gogroopie.co.uk

Obtaining a refund from Gogroopie.co.uk is often reported as a difficult and protracted process, a significant source of customer frustration.

Due to the recurring complaints about unresponsive customer service and unfulfilled promises, it’s crucial to approach this process with patience, persistence, and thorough documentation.

Understanding Gogroopie’s Refund Policy and its Challenges

Gogroopie’s refund policy, like many aspects of its operations, can be challenging to navigate.

Standard Return Window: Like most retailers, they typically offer a window e.g., 14 or 30 days for returns from the date of delivery. However, the difficulty lies in getting them to acknowledge and process the return within this window.
Conditions for Refund: Items must typically be returned in their original condition, unused, and with original packaging. However, many complaints stem from receiving items that are faulty or not as described from the outset, complicating this condition.
Customer Bears Return Shipping Cost: A common point of contention is that customers are generally responsible for the cost of return shipping, even for faulty items, unless otherwise specified. This can be a deterrent, especially for low-value items where return shipping costs might outweigh the refund.

Step-by-Step Guide to Requesting a Refund

Follow these steps, documenting everything as you go:

Review Their Official Return Policy:
- Find the “Returns Policy” or “Terms and Conditions” link on the Gogroopie.co.uk website. Read it carefully to understand the stated requirements and timelines.
Gather All Necessary Information:
- Your Order Number.
- Date of Purchase.
- Item Name and Quantity.
- Reason for Refund/Return e.g., item faulty, not as described, never arrived.
- Any photographic or video evidence if the item is damaged or different from advertised.
- Proof of delivery date if applicable.
Initiate Contact via Email Primary Method:
- The most common method to contact Gogroopie for refunds is via email or their online contact form. Avoid phone calls, as there often isn’t a direct line, and emails provide a written record.
- Craft a Clear Email:
  - Subject Line: “Refund Request – Order # – “
  - Body:
    - State your intention to request a refund clearly.
    - Provide all order details name, email, order number, item name.
    - Explain the issue precisely e.g., “The arrived damaged/is not functional/is not as described. Please see attached photos.”.
    - If the item hasn’t arrived, state the expected delivery date and that it’s overdue.
    - Explicitly request instructions for returning the item if applicable and a full refund to your original payment method.
    - Attach any supporting evidence photos, screenshots.
- Send and Document: Keep a copy of this email and note the date and time sent.
Await Response and Follow Up Persistently:
- Gogroopie’s customer service response times are notoriously slow. Give them a reasonable period e.g., 2-3 business days to respond.
- If you don’t receive a response, send a polite but firm follow-up email, referencing your original email and its date. Continue this process until you get a definitive answer.
- Some users have found success by mentioning their intention to contact their bank or consumer protection agencies if the issue remains unresolved.
Return the Item If Instructed:
- If they approve the return, follow their instructions carefully regarding packaging and shipping.
- Use a Tracked and Insured Shipping Method: This is crucial. Even though you might pay for it, having proof of delivery for the returned item is essential in case they claim not to have received it. Keep the tracking number and receipt.
Monitor Your Refund:
- Once the item is returned, monitor your bank or credit card statements for the refund. This can also take several business days or even weeks.
- If the refund doesn’t appear within the promised timeframe, follow up again with customer service, providing your return tracking information.

Escalation Options if Unsuccessful

If Gogroopie.co.uk fails to provide a satisfactory resolution:

Contact Your Bank or Credit Card Company: This is often the most effective last resort. Explain the situation and provide all your documentation emails, tracking info, order details as evidence that you attempted to resolve the issue with the merchant directly. Most banks offer a chargeback service for non-delivery or goods not as described.
Consumer Protection Bodies: In the UK, you can report issues to Citizens Advice or the Trading Standards. While they may not directly mediate your refund, reporting contributes to a body of evidence that can lead to official investigations.
Online Review Sites: While not a direct resolution method, leaving detailed negative reviews on sites like Trustpilot, outlining your experience, can sometimes prompt a response from the company, as they monitor their online reputation.

Getting a refund from Gogroopie.co.uk requires a proactive and persistent approach.

Be prepared for a potentially drawn-out process, but by meticulously documenting every interaction and knowing your rights as a consumer, you increase your chances of recovering your funds.

Frequently Asked Questions

What is Gogroopie.co.uk?

Gogroopie.co.uk is an online deal-of-the-day e-commerce website based in the UK that offers heavily discounted products and experiences across various categories, including home goods, electronics, fashion, and travel.

Is Gogroopie.co.uk legitimate?

Yes, Gogroopie.co.uk is a legitimate operating business, meaning they do process orders and send out products. Bullydarts.co.uk Reviews

However, many customer reviews suggest significant issues with product quality, delivery times, and customer service, leading many users to question its reliability and value.

Are the deals on Gogroopie.co.uk real?

The deals are real in the sense that items are sold at the advertised discounted price.

However, the “was” price, used to show the discount, is often reported by customers to be inflated or unrealistic, making the perceived saving much larger than the actual value.

What kind of products does Gogroopie.co.uk sell?

Gogroopie.co.uk sells a wide variety of products, including electronics e.g., smartwatches, headphones, home and garden items e.g., bedding, kitchen gadgets, fashion accessories, beauty products, and even vouchers for experiences or travel.

How long does delivery take from Gogroopie.co.uk?

Official delivery estimates vary, but many customer reviews report significant delays, with orders taking weeks or even months to arrive, often exceeding the stated delivery times. Some orders are reported to never arrive.

What are the common complaints about Gogroopie.co.uk?

Common complaints include:

Subpar product quality items not matching descriptions or images
Excessively long delivery times or non-delivery
Unresponsive or unhelpful customer service
Difficulty obtaining refunds for faulty or missing items
Misleading “was” prices and exaggerated discounts.

Does Gogroopie.co.uk offer refunds?

Yes, Gogroopie.co.uk has a refund policy, but customers frequently report difficulties in getting refunds processed.

The process can be slow, require extensive communication, and often involves the customer paying for return shipping.

How can I contact Gogroopie.co.uk customer service?

The primary method for contacting Gogroopie.co.uk customer service is typically via email or an online contact form found on their website under a “Contact Us” or “Help” section.

Direct phone lines are often unavailable or not easily accessible. Livretreats.com Reviews

Is Gogroopie.co.uk reliable?

Based on numerous customer reviews on independent platforms like Trustpilot, Gogroopie.co.uk is generally not considered reliable due to widespread issues with product quality, delivery, and customer support.

What are good alternatives to Gogroopie.co.uk?

Better alternatives for online shopping and deals include reputable e-commerce platforms like Amazon UK, eBay UK, or buying directly from established brand websites.

For experiences, Groupon is generally considered more reliable.

Is it safe to buy from Gogroopie.co.uk?

Financially, it’s generally safe in terms of payment processing, but it’s not safe in terms of customer satisfaction or receiving the expected product. There is a high risk of dissatisfaction, disappointment, and potentially losing the money spent if issues arise and a refund is not obtained.

Does Gogroopie.co.uk inflate its “was” prices?

Many users and independent reviews suggest that Gogroopie.co.uk frequently inflates its “was” prices to make discounts appear larger than they actually are, creating a misleading sense of value.

Can I track my order on Gogroopie.co.uk?

Tracking information is sometimes provided, but customers often report that it is unreliable, updates infrequently, or stops tracking altogether, leaving them uncertain about their order’s status.

What should I do if my Gogroopie.co.uk order hasn’t arrived?

If your Gogroopie.co.uk order hasn’t arrived, first check your order status and any tracking information.

Then, immediately contact their customer service via email, providing your order number and details.

Be prepared for a potentially slow response and persistent follow-up. 91motoclothing.co.uk Reviews

How do I cancel an order on Gogroopie.co.uk?

To cancel an order, you typically need to contact Gogroopie’s customer service immediately after placing the order, usually via email.

There isn’t an automated cancellation button, and once an item is dispatched, cancellation becomes very difficult.

What if I receive a faulty item from Gogroopie.co.uk?

If you receive a faulty item, you should immediately contact Gogroopie.co.uk customer service via email, providing details of the fault and photographic evidence if possible. Request instructions for return and a full refund.

Are Gogroopie.co.uk products genuine?

The genuineness of products is often questionable.

While they may not be outright fakes, many items are described as being of very low quality, differing significantly from what is advertised, leading customers to believe they are not getting a legitimate version of what was promised.

Does Gogroopie.co.uk have a good Trustpilot rating?

No, Gogroopie.co.uk generally has a “Poor” rating on Trustpilot, with a very low average star rating e.g., around 1.5 out of 5 stars and a high percentage of 1-star reviews.

Is Gogroopie.co.uk a scam site according to customer reviews?

While not technically a scam in the sense of stealing money without providing anything, a significant number of customer reviews describe Gogroopie.co.uk’s practices as “scam-like” or “fraudulent” due to misleading advertising, poor product quality, non-delivery, and difficulty with refunds.

What are the consumer rights when buying from Gogroopie.co.uk in the UK?

As a UK consumer, you are protected by the Consumer Rights Act 2015, meaning products must be of satisfactory quality, fit for purpose, and as described.

Services must be performed with reasonable care and skill.

However, enforcing these rights with companies that have poor customer service, like Gogroopie, can be challenging and may require escalating disputes through your bank or consumer protection bodies. Jasminegift.com Reviews

Gogroopie.co.uk Reviews