GetButton Pros & Cons

Like any tool, GetButton has its strong suits and a few areas where it might not be the perfect fit for everyone.

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Pros

• Easy Setup and Use: Seriously, it’s super simple to get started. Many users highlight that installation takes less than 60 seconds and requires no coding. You just copy and paste a snippet of code.
• Multi-Platform Support: This is a huge advantage. You can connect various popular messaging apps like WhatsApp, Facebook Messenger, Telegram, Viber, and even email and phone, all under one floating button. This caters to diverse customer preferences.
• AI Chatbot: The built-in ChatGPT-powered AI chatbot is a must. It can automate up to 90% of routine customer inquiries, answer questions 24/7, and even help with lead generation. You can train it with your own website content, which makes its responses incredibly relevant.
• Customization Options: You get good control over the button’s appearance, including color, size, position, and the ability to add a greeting message and your company logo.
• Mobile-Friendly: The widget works seamlessly on both desktop and mobile devices, which is essential for today’s web traffic.
• Multilingual Support: It automatically detects and displays content in the user’s language, making it great for global audiences.
• Cost-Effective (especially with lifetime deals): For small businesses looking to provide instant support without hiring additional staff, the AI chatbot is a cost-efficient solution. There are also lifetime deals that can make it a very affordable long-term investment.
• Improved Customer Experience: By providing instant and easy ways for customers to communicate, it can significantly boost conversion rates, response times, and overall engagement.

Cons

• Perceived “Not Free”: Some users on app stores, particularly for the Shopify and WordPress versions, have expressed frustration, stating that while there might be a “free plan available,” many essential features are locked behind paid tiers. They feel it should be clearer that it’s not a fully free solution. This can be misleading for those expecting a comprehensive free offering.
• Customer Support Concerns (mixed reviews): While some users have praised quick and helpful support, others, particularly older reviews, mention issues with slow responses or lack of support, especially for problems related to the widget’s functionality on phones or tablets. One review mentions “ZERO support” and difficulty getting in touch.
• Potential Performance Issues: A couple of isolated reviews suggest that GetButton might slow down website loading speeds, although the developer has responded to these concerns by stating the button loads asynchronously.
• Limited Customization in Free Tier: If you’re using the free version, you might find customization options like adding your logo or a greeting message are restricted to paid plans.
• Pricing Structure (can get expensive for more features): While there’s a free plan and lifetime deals, the regular monthly pricing can add up if you need more buttons or advanced features. For instance, the Shopify app has a monthly fee or a one-time charge, and regular licenses go up with the number of buttons.

Overall, GetButton offers a strong feature set, especially with its AI capabilities, and its ease of use is a major plus. However, being aware of the pricing structure and checking recent customer support experiences is always a good idea.

Read more about GetButton Review:
GetButton Review & First Look
GetButton Features