Frontierpc.com Review

Based on checking the website, Frontierpc.com appears to be a legitimate online retailer specializing in computer hardware and IT solutions.

The site primarily serves businesses and individual consumers in Canada, offering a range of products from well-known brands and managed IT services.

While the site presents a professional appearance and offers standard e-commerce functionalities, a deeper dive reveals areas where it could enhance transparency and user confidence, particularly from an ethical consumer perspective.

Here’s an overall review summary for Frontierpc.com:

• Legitimacy: Appears legitimate, registered business in Canada.
• Product Range: Decent selection of IT hardware monitors, NAS, UPS, networking gear and managed IT services.
• Transparency: Lacks clear “About Us” or “Terms of Service” accessible directly from the homepage, which can be a red flag for some users.
• Customer Support: Multiple phone numbers for Canadian cities and an appointment booking system indicate accessibility, but general customer service policies are not immediately evident.
• Ethical Considerations: Focuses on hardware and IT services, which are permissible. No apparent involvement in forbidden categories. However, the lack of comprehensive terms and conditions makes it difficult to assess all ethical implications fully.
• Overall Recommendation: Potentially useful for Canadian businesses and individuals seeking IT hardware and services, but buyers should exercise due diligence due to missing standard e-commerce transparency elements.

While Frontierpc.com offers a range of IT products and services, the absence of crucial elements like a detailed “About Us” page, comprehensive “Terms and Conditions,” and clearly stated return/warranty policies on the homepage can make potential customers pause.

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These are standard features for trusted online retailers that build user confidence and provide essential legal and transactional clarity.

Without them, understanding the full scope of their operations, customer rights, and dispute resolution processes becomes challenging.

For a website to be truly trustworthy, especially for a blog focused on ethical considerations, such information should be readily available and transparent.

Here are some best alternatives for sourcing IT hardware and services:

• amazon.com: A global e-commerce giant offering an unparalleled selection of computer hardware, accessories, and IT components from various brands. Known for its vast product range, competitive pricing, and robust customer service, including clear return policies and buyer protection.
• Newegg.ca: A leading online retailer of computer hardware and consumer electronics, especially popular among PC builders and tech enthusiasts. Newegg provides detailed product specifications, user reviews, and often has excellent deals on components. They are known for their comprehensive filtering options and focus on the tech market.
• Best Buy Canada: A major electronics retailer with both online and physical stores across Canada. Best Buy offers a wide variety of computers, laptops, peripherals, and IT services. They provide in-store support, Geek Squad services, and a reliable return policy, making them a strong choice for those who prefer a blended online-offline shopping experience.
• Dell Canada: Direct from the manufacturer, Dell offers a comprehensive range of laptops, desktops, servers, and IT solutions tailored for both personal and business use. Buying directly from Dell provides access to their full customization options, direct support, and warranty services.
• Lenovo Canada: Similar to Dell, Lenovo’s official Canadian website offers their full lineup of innovative laptops, desktops, workstations, and accessories. Known for their robust business-grade systems and thoughtful design, Lenovo direct offers complete control over configurations and dedicated customer support.
• HP Canada: Another direct-from-manufacturer option, HP’s Canadian site features their extensive portfolio of computers, printers, and business solutions. HP is a long-standing leader in the tech industry, providing reliable products and dedicated support for both consumer and enterprise clients.
• Canada Computers & Electronics: A Canadian-based retailer with both online presence and physical stores. They specialize in computer components, systems, and electronics, catering to a wide audience from casual users to serious gamers and IT professionals. They often have competitive local deals and a good selection of parts.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Frontierpc.com Review & First Look

When first landing on Frontierpc.com, the immediate impression is one of a clean, professional e-commerce site focused on technology hardware and managed IT services.

The homepage prominently displays contact numbers for several major Canadian cities Vancouver, Toronto, Calgary, Edmonton, Ottawa, suggesting a strong regional presence.

This is a positive sign, indicating a real-world footprint rather than a purely online, untraceable entity.

They highlight “Weekly Deals,” an appointment booking system for their Vancouver service center, and a separate division, FrontierMSP, dedicated to managed IT services for businesses.

The layout is intuitive, featuring clear calls to action like “Shop now…” buttons for various product categories. Freewaycreative.com Review

Brands such as Aruba Instant On, ViewSonic, Lenovo, Synology, Samsung Digital Signage, and CyberPower UPS Solutions are showcased, lending credibility through association with established manufacturers.

However, despite the professional facade, a critical first look reveals some missing elements that are standard for reputable online retailers.

There’s no immediately visible “About Us,” “Contact Us” beyond phone numbers, “Terms of Service,” “Privacy Policy,” or “Return Policy” links in the main navigation or footer.

This lack of transparency regarding crucial business information can be a significant red flag for consumers, especially when making substantial purchases of IT equipment or committing to service agreements.

Initial Impressions and User Experience

The website’s design is modern and responsive, making it easy to navigate on various devices. Proitkeys.com Review

Product categories are presented clearly with appealing visuals.

The immediate focus on “Weekly Deals” draws attention to potential savings, a common e-commerce strategy.

The inclusion of phone numbers for multiple cities provides a direct line of contact, which can be reassuring for some users.

Missing Trust Signals on Homepage

Despite the professional appearance, the absence of prominent trust signals is concerning. Most established e-commerce sites feature:

• “About Us” Page: Provides background on the company, its mission, and its team, building trust and a sense of connection.
• Comprehensive “Contact Us” Page: Beyond phone numbers, typically includes email addresses, physical addresses if applicable for general correspondence, and perhaps a contact form.
• “Terms of Service” / “Terms and Conditions”: Legally binding agreements outlining the rules for using the website and purchasing products/services. Essential for both the business and the consumer.
• “Privacy Policy”: Explains how user data is collected, stored, and used, crucial for data protection and transparency.
• “Return Policy” / “Refund Policy”: Clear guidelines on how products can be returned, eligibility, and the refund process, which is vital for consumer confidence.

The oversight of these standard elements makes it challenging for a potential customer to fully understand the operational policies and protections afforded to them. Oznium.com Review

Frontierpc.com Pros & Cons

When evaluating any online business, it’s crucial to weigh its strengths against its weaknesses.

For Frontierpc.com, while there are clear advantages, certain aspects warrant caution, particularly from the perspective of an ethical consumer who values transparency and clear policies.

Advantages of Frontierpc.com

Frontierpc.com does present several positive aspects that could appeal to potential customers, especially those within Canada seeking IT hardware and services.

• Focus on Reputable Brands: The website showcases products from well-known and respected IT manufacturers such as Aruba, ViewSonic, Lenovo, Synology, Samsung, and CyberPower. This suggests that Frontierpc.com is dealing with genuine products and not obscure or potentially counterfeit items. For instance, Lenovo is a global leader in PC sales, consistently ranking in the top three alongside HP and Dell, signifying reliability.
• Diverse Product Categories: They offer a variety of IT solutions, not just individual components. This includes networking equipment, monitors, data storage NAS, digital signage, and UPS solutions. This breadth of offerings can be convenient for businesses or individuals looking for multiple IT solutions from a single vendor.
• Local Canadian Presence: The prominent display of phone numbers for major Canadian cities Vancouver, Toronto, Calgary, Edmonton, Ottawa and the mention of a Vancouver service center open by appointment indicate a tangible physical presence. This can be reassuring for Canadian customers who prefer dealing with local businesses and have a point of contact for support.
• Managed IT Services FrontierMSP: The existence of their FrontierMSP division, offering “proactive IT solutions” for small businesses and corporate clients in Greater Vancouver and remotely across Canada, adds another layer of service beyond just hardware sales. This suggests a more comprehensive approach to IT needs, which can be valuable for businesses lacking in-house IT expertise. According to a 2023 report by Grand View Research, the global managed services market size was valued at USD 297.46 billion in 2023 and is expected to grow, highlighting the demand for such services.

Disadvantages and Areas for Improvement

Despite the advantages, several significant drawbacks could deter discerning customers, particularly those prioritizing transparency and comprehensive consumer protection.

• Lack of Essential Website Information: This is the most significant concern. The absence of easily accessible “About Us,” “Terms and Conditions,” “Privacy Policy,” and “Return/Warranty Policy” pages is a major red flag. Reputable e-commerce sites always provide these for legal compliance, customer trust, and dispute resolution. Without them, customers are left guessing about their rights, how their data is handled, and what recourse they have if issues arise. For example, a 2022 survey by KPMG found that 86% of consumers care about transparency from businesses, and 73% are willing to pay more for brands that are transparent.
• Limited Customer Support Information: While phone numbers are provided, there’s no mention of operating hours, email support, live chat, or a ticketing system. This makes it difficult to ascertain the full scope and responsiveness of their customer service.
• No Customer Reviews or Testimonials: The website doesn’t feature any direct customer reviews, ratings, or testimonials. While a third-party review site might exist, the absence of this on their own platform means potential customers can’t easily see what others’ experiences have been like. This is a common practice for building social proof and trust in online retail.
• Appointment-Only Service Centre: While the Vancouver service center is a positive, the “appointment only” policy might be inconvenient for some customers who prefer drop-in service for quick inquiries or issues.
• Unclear Pricing Model for Services: While products have “Shop now…” links, the FrontierMSP managed IT services section only has a “Learn more…” link, leading to a separate website frontiermsp.com. While this is common for service divisions, the initial website doesn’t offer any indicative pricing or service tiers, requiring further investigation to understand costs.

Frontierpc.com Alternatives

Given the areas of concern regarding transparency on Frontierpc.com, exploring well-established and highly transparent alternatives for purchasing computer hardware and IT services is a prudent approach. Animalhospitalofcloverdale.com Review

These alternatives generally offer clear terms, comprehensive support, and established reputations for reliability.

Top Alternatives for Computer Hardware and IT Services

When considering alternatives, focus on platforms and retailers known for their clear policies, extensive product ranges, and robust customer support infrastructures.

• amazon.com: As one of the world’s largest online retailers, Amazon offers an unparalleled selection of computer hardware, components, peripherals, and accessories.
  • Key Features: Vast product catalog, competitive pricing, extensive customer reviews, detailed product descriptions, reliable shipping, and a comprehensive return policy typically 30 days for most electronics. Amazon also offers various payment options and often includes extended warranty options.
  • Pros: Unmatched product variety, strong buyer protection, easy returns, customer service accessible via phone/chat/email.
  • Cons: Can be overwhelming due to sheer volume, some third-party sellers may have less robust individual policies.
  • Average Price: Varies widely, competitive for most categories.
• Newegg.ca: A go-to destination for PC builders and tech enthusiasts, Newegg specializes in computer components and consumer electronics.
  • Key Features: Huge inventory of CPUs, GPUs, motherboards, RAM, storage, and complete systems. Strong focus on detailed specifications, compatibility tools, and user-submitted reviews. Often features daily deals and flash sales.
  • Pros: Expert-level product information, great for custom builds, frequent promotions, strong community.
  • Cons: Return policies can be stricter for certain components, customer service occasionally receives mixed reviews.
  • Average Price: Competitive, often excellent for components during sales.
• Best Buy Canada: A major electronics retailer with a significant online presence and physical stores across Canada, offering a blend of convenience and hands-on service.
  • Key Features: Wide range of laptops, desktops, monitors, networking gear, and accessories. Offers in-store pickup, Geek Squad technical support, and comprehensive warranty programs.
  • Pros: Physical locations for returns/support, strong brand recognition, reliable customer service, often matches competitor prices.
  • Cons: Prices can sometimes be higher than online-only retailers, product selection might be slightly less specialized than Newegg.
  • Average Price: Generally standard retail pricing.
• Dell Canada: Buying direct from Dell provides access to their full range of customizable PCs, servers, and business solutions.
  • Key Features: Extensive customization options for laptops and desktops, robust enterprise solutions, direct manufacturer support, and comprehensive warranty coverage. Often has business-specific sales.
  • Pros: Direct manufacturer support, quality business and consumer lines, strong warranty.
  • Cons: Custom orders can have longer shipping times, sales representatives can be pushy.
  • Average Price: Varies greatly by configuration, often offers discounts direct.
• Lenovo Canada: Known for its business-grade ThinkPads and innovative consumer devices, Lenovo’s direct store offers their full portfolio.
  • Key Features: Focus on reliability and innovative design, extensive line of laptops ThinkPads, IdeaPads, Yoga, desktops, and workstations. Direct access to customization and support.
  • Pros: High-quality and durable products, strong business solutions, direct support.
  • Cons: Pricing can be premium for some models, website navigation can be complex.
  • Average Price: Premium for high-end models, competitive for mid-range.
• HP Canada: A long-standing leader in computing, HP’s official Canadian site offers a broad selection of products.
  • Key Features: Diverse range of laptops, desktops, printers, and accessories for both personal and business use. Regular promotions and financing options available.
  • Pros: Established brand, wide product variety, reliable support.
  • Cons: Can be overwhelming with choices, some models may have outdated specifications.
  • Average Price: Broad range to fit various budgets.
• Canada Computers & Electronics: A Canadian-centric retailer with a good balance of online presence and physical stores.
  • Key Features: Strong selection of components, peripherals, and pre-built systems. Often competitive local pricing and good for in-store support.
  • Pros: Canadian focus, good for local pickup, often has competitive deals.
  • Cons: Website can sometimes be less streamlined than larger global retailers, stock availability varies.
  • Average Price: Generally competitive with local market.

How to Assess Website Legitimacy for IT Purchases

When making significant IT purchases online, especially for businesses, the legitimacy and trustworthiness of the vendor are paramount.

Beyond the initial aesthetic appeal, several key indicators and practices can help you assess whether a website like Frontierpc.com is a reliable source. Stauntonroofingpros.com Review

Essential Elements of a Trustworthy E-commerce Site

A truly legitimate and customer-focused e-commerce platform goes beyond just selling products.

It prioritizes transparency and consumer protection.

• Clear and Comprehensive “About Us” Page: This page should provide a clear overview of the company’s history, mission, values, and leadership. It helps build trust by showing that there are real people and a real business behind the website. For example, a study by Statista in 2023 showed that 72% of consumers feel more comfortable buying from a company they know more about.
• Accessible “Terms and Conditions” / “Terms of Service”: These are crucial legal documents outlining the rules for using the site, purchasing products, and the legal relationship between the buyer and seller. They should cover aspects like intellectual property, disclaimers, and dispute resolution. Without them, you’re operating in a legal vacuum.
• Transparent “Privacy Policy”: In an age of data privacy concerns, a clear privacy policy is non-negotiable. It should detail what data is collected, how it’s used, who it’s shared with, and how users can control their information. Compliance with regulations like GDPR even for non-EU companies dealing with global data and local privacy laws like PIPEDA in Canada is a strong indicator of ethical practice.
• Detailed “Return, Refund, and Warranty Policies”: Clear guidelines on product returns, eligibility for refunds, and warranty information are essential for consumer confidence. This includes specifying return windows e.g., 15, 30 days, conditions for returns e.g., unopened, defective, and the process for initiating returns or claiming warranty. Without this, customers might face significant challenges if a product is faulty or not as expected.
• Multiple Contact Methods: Beyond just phone numbers, a reputable site should offer various ways to contact customer service, such as email addresses, a contact form, and potentially live chat. This demonstrates a commitment to accessibility and support.
• Secure Payment Gateways: Look for indicators of secure transactions, such as “https://” in the URL, a padlock icon in the browser address bar, and recognition of trusted payment processors like Visa, Mastercard, PayPal, etc.
• Customer Reviews and Testimonials: While not always present on a company’s own site, a lack of any customer feedback can be a concern. Checking third-party review sites e.g., Google Reviews, Trustpilot, Better Business Bureau is critical to gauge overall customer satisfaction and complaint resolution. A 2022 survey by BrightLocal revealed that 77% of consumers “always” or “regularly” read online reviews when browsing for local businesses.

Verifying a Business’s Legitimacy

Beyond website content, you can perform external checks to verify a business’s standing.

• Business Registration Lookup: For Canadian businesses, you can often search provincial or federal corporate registries to confirm the company’s legal existence and registration details. This can often be done via Industry Canada’s Corporations Canada database or provincial equivalent.
• Better Business Bureau BBB Rating: Check if the business is listed with the BBB and what their rating is. The BBB assesses businesses based on factors like complaint history and transparency.
• Online Presence and Social Media: A legitimate business typically has a consistent online presence beyond its main website, including active social media profiles LinkedIn, Facebook, etc. that align with their stated operations.
• Physical Address Verification if provided: If a physical address is listed, a quick Google Maps search can confirm if it corresponds to a real business location or appears to be a residential address or a vacant lot, which could be a red flag.

By systematically applying these assessment points, you can significantly reduce the risk of dealing with unreliable or untrustworthy online vendors and ensure your IT purchases are made securely and ethically.

Frontierpc.com Pricing

Understanding the pricing structure of any online vendor is crucial, and for IT hardware and services, it can be quite complex. Speedwrenchauto.com Review

While Frontierpc.com lists various products and brands, a comprehensive overview of their pricing model for all offerings is not immediately available.

For specific products, the “Shop now…” links typically lead to pages with individual product listings and their prices.

However, for their managed IT services, the pricing remains opaque, requiring further inquiry.

Product Pricing

For individual products like monitors, NAS devices, or UPS solutions, the pricing model is straightforward: each item has a listed price.

• Direct Product Pricing: When you click “Shop now…” on the Frontierpc.com homepage for a specific product category e.g., ViewSonic USB-C Monitors, you are typically redirected to a product page that lists specific models with their individual prices. For example, a ViewSonic VA2456-MHD monitor might be listed at CAD 219.99, while a Synology DS220+ NAS might be priced at CAD 429.99.
• Weekly Deals: The “Weekly Deals” section frontierpc.com/deals indicates discounted pricing on select items for a limited time. This is a standard e-commerce practice to drive sales and move inventory. Customers should compare these “deals” against market prices from other retailers to ensure they are genuinely competitive.
• Currency: Given the Canadian phone numbers and the .com domain, it’s highly likely that all listed prices are in Canadian Dollars CAD, although this is not explicitly stated on the homepage. Confirming the currency is essential before purchase.

Managed IT Services FrontierMSP Pricing

The pricing for FrontierMSP’s managed IT services is not transparently displayed on either Frontierpc.com or the dedicated FrontierMSP.com site. Locksmithmonkey.com Review

• Inquiry-Based Pricing: The “Learn more…” link for FrontierMSP directs to frontiermsp.com, where services like “Managed IT Services,” “Cloud Solutions,” and “Cyber Security” are described. However, there are no published service tiers, packages, or hourly rates. Instead, the typical call to action is to “Contact us” or “Book a consultation.” This indicates an inquiry-based pricing model, common for customized B2B services.
• Customized Solutions: Managed IT services are often tailored to the specific needs of a business e.g., number of users, complexity of infrastructure, required support level. Therefore, a standard price list might not be feasible. Businesses usually need to engage with a sales representative to assess their needs and receive a custom quote.
• Typical Managed Service Cost Factors: When evaluating managed IT services from any provider, businesses should anticipate costs based on:
  • Per-User/Per-Device: A common model where pricing is based on the number of employees or devices laptops, desktops, servers under management.
  • Tiered Service Packages: Basic, standard, and premium packages offering different levels of support and included services e.g., 24/7 monitoring, on-site support, specific security features.
  • Project-Based: For specific one-off projects like cloud migration or network setup.
  • Hourly Rates: For ad-hoc support outside of a managed service agreement.
  • According to a 2023 report by Clutch, the average hourly rate for IT consulting services in North America can range from $100 to $250, with managed IT services often falling into a monthly recurring fee structure.

Payment Options

While not explicitly stated on the homepage, a reputable e-commerce site for IT hardware would typically accept major credit cards Visa, MasterCard, American Express. Depending on the volume and type of business, they might also offer options like bank transfers or purchase orders for corporate clients.

The absence of clearly stated payment methods on the initial landing page is a minor point but adds to the overall lack of immediate transparency.

How to Get Support from Frontierpc.com

The primary method of support highlighted by Frontierpc.com is via phone.

While multiple phone numbers for Canadian cities are prominently displayed, the broader scope of their customer support infrastructure, including availability hours, alternative contact methods, and problem resolution processes, is not immediately clear from the homepage.

Direct Phone Support

Frontierpc.com lists several phone numbers for different Canadian locations: Finitera.com Review

• Vancouver: 604 739-8060
• Toronto: 416 800-4312
• Calgary: 403 775-1291
• Edmonton: 780 628-6630
• Ottawa: 613 686-4717

This suggests a decentralized support structure or at least regional contact points.

Users are encouraged to “give us a call with any questions, or to place an order for any of our IT products.”

Appointment Booking System

For customers in Vancouver, Frontierpc.com offers an “appointment only” service center.

The “Book Appointment” link directs users to an Outlook Office 365 booking page, which is a professional and functional tool for scheduling.

This indicates that in-person support or consultation is available, but requires pre-arrangement. Crittercontrolmiami.com Review

Unclear Support Channels and Hours

What remains unclear is:

• Operating Hours: The website does not specify the hours of operation for their phone support or for their service center. This is crucial for customers needing immediate assistance, especially across different time zones in Canada.
• Email Support: No general email address for customer service is listed on the homepage. While one might be found on deeper pages or after initiating contact, its absence on the main page can be inconvenient.
• Live Chat/Ticketing System: There’s no indication of live chat support or a formal ticketing system for tracking support requests. These are common features on modern e-commerce sites to streamline customer service.
• Self-Help Resources: The website does not appear to feature a knowledge base, FAQ section beyond a general FAQ on the separate FrontierMSP site, or troubleshooting guides for products.

Managed IT Services Support FrontierMSP

For clients of FrontierMSP their managed IT services division, support is likely more structured and part of their service level agreements SLAs. Typically, managed service providers offer dedicated support channels e.g., helpdesk, email, phone with guaranteed response times based on the severity of the issue.

However, these specifics would only be known after engaging with FrontierMSP directly.

For general customers purchasing hardware, the primary support mechanism appears to be direct phone calls.

While direct phone contact can be effective, the lack of alternative channels and clear operating hours could be a limitation for some users, especially those preferring asynchronous communication or self-service options. Tavant.com Review

Frontierpc.com vs. Competitors

When evaluating Frontierpc.com, it’s useful to place it in context with its competitors in the Canadian IT hardware and services market.

While Frontierpc.com offers a localized approach and managed services, larger and more established players often provide a different value proposition in terms of product range, pricing, and customer experience.

Direct-to-Consumer & Retail Giants

• Frontierpc.com:

  • Strengths: Localized service multiple Canadian phone numbers, specific managed IT services focus FrontierMSP, offers well-known brands.
  • Weaknesses: Limited transparency on website policies T&Cs, Privacy, Returns, no apparent customer reviews on site, potentially smaller inventory compared to giants.
  • Target Audience: Likely small to medium-sized businesses in Canada seeking managed IT services, and individual consumers seeking specific hardware.

• amazon.com:

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  • Strengths: Unrivaled product selection, competitive pricing often, extensive customer reviews, robust return policies, diverse payment options, global reach.
  • Weaknesses: Less personalized service, can be overwhelming, potential issues with third-party sellers.
  • Competitive Edge: Convenience, variety, and strong buyer protection. Amazon’s gross merchandise value GMV in North America alone exceeded $200 billion in 2023, showcasing its dominance.

• Newegg.ca:

  • Strengths: Specializes in PC components, detailed product specifications, frequent deals, strong community focus for builders, comprehensive filtering.
  • Weaknesses: Less focus on broader IT solutions, return policies can be complex for opened components.
  • Competitive Edge: Depth of product for enthusiasts and builders, expert-level information. Newegg reported over $2.5 billion in revenue in 2022, primarily from electronics.

• Best Buy Canada:

  • Strengths: Physical store presence, in-store support Geek Squad, wide range of consumer electronics and IT, reliable return policy.
  • Weaknesses: Prices can be higher than online-only retailers, less specialized for custom IT builds.
  • Competitive Edge: Accessibility, in-person service, and a trusted retail brand. Best Buy’s Canadian operations contribute significantly to its global revenue, which stood at over $46 billion in fiscal year 2023.

Manufacturer Direct Sales

• Dell Canada, Lenovo Canada, HP Canada:
  • Strengths: Direct from manufacturer support and warranty, extensive customization options for systems, access to the latest models, often good for bulk business orders.
  • Weaknesses: Limited to their own brand products, shipping times can be longer for custom orders, less variety than a multi-brand retailer.
  • Competitive Edge: Brand specific expertise, direct technical support, and comprehensive enterprise solutions. Dell Technologies alone generated over $102 billion in revenue in fiscal year 2023.

Canadian Specific Retailers

• Canada Computers & Electronics:
  • Strengths: Canadian focused, online and physical stores, good selection of components and peripherals, often competitive local pricing.
  • Weaknesses: Website can be less user-friendly than larger competitors, stock levels vary.
  • Competitive Edge: Local presence and understanding of the Canadian market.

Conclusion on Competition

Frontierpc.com carves out a niche by offering local Canadian phone support and specifically highlighting managed IT services, which many general hardware retailers don’t emphasize.

However, it faces stiff competition from larger entities that offer greater transparency, wider product selections, and often more robust customer service infrastructures and policies.

For consumers prioritizing clear terms, easy returns, and a vast selection, the larger alternatives generally provide a more reassuring and comprehensive shopping experience. Pestcontrol.ae Review

For businesses specifically looking for localized managed IT services, Frontierpc.com’s FrontierMSP division might be a contender, but direct engagement would be necessary to understand their service levels and pricing.

FAQ

Is Frontierpc.com a legitimate website?

Based on our review, Frontierpc.com appears to be a legitimate business operating in Canada, offering IT hardware and managed IT services.

They provide multiple Canadian phone numbers and have a physical service center in Vancouver by appointment. However, the website lacks readily available standard transparency elements like full Terms and Conditions or an “About Us” page.

What kind of products does Frontierpc.com sell?

Frontierpc.com sells a range of IT hardware, including networking equipment Aruba Instant On, USB-C monitors ViewSonic, business systems Lenovo, network-attached storage Synology, digital signage Samsung, and UPS solutions CyberPower. They also offer managed IT services through their FrontierMSP division.

Where is Frontierpc.com located?

Frontierpc.com lists phone numbers for various Canadian cities including Vancouver, Toronto, Calgary, Edmonton, and Ottawa. Residentialproxy.com Review

They specifically mention their Vancouver service center is open by appointment only.

This indicates a primary base in Vancouver with a reach across Canada.

Does Frontierpc.com offer managed IT services?

Yes, Frontierpc.com has a dedicated division called FrontierMSP that offers managed IT services for small businesses and corporate clients in Greater Vancouver and remotely across Canada.

This includes proactive IT solutions to help businesses manage their technology.

How can I contact Frontierpc.com customer support?

The primary method for contacting Frontierpc.com customer support appears to be via phone, with specific numbers provided for Vancouver, Toronto, Calgary, Edmonton, and Ottawa. Hemphil.com Review

The website does not prominently list email addresses or live chat options.

Are there any “About Us” or “Terms of Service” pages on Frontierpc.com?

No, our review found that essential pages like a detailed “About Us,” “Terms and Conditions,” or “Privacy Policy” are not prominently linked or easily accessible from the Frontierpc.com homepage or its main navigation, which is a significant drawback for transparency.

Does Frontierpc.com have an online appointment booking system?

Yes, Frontierpc.com offers an online appointment booking system for their Vancouver service center.

This is linked from their homepage via a “Book Appointment” button.

What brands does Frontierpc.com carry?

Frontierpc.com carries products from well-known IT brands such as Aruba Instant On, ViewSonic, Lenovo, Synology, Samsung Digital Signage, and CyberPower UPS Solutions. Couponsale.us Review

Does Frontierpc.com offer weekly deals?

Yes, Frontierpc.com promotes a “Weekly Deals” section on its homepage, which can be accessed via a dedicated link frontierpc.com/deals.

How does Frontierpc.com’s pricing work for IT services?

The pricing for Frontierpc.com’s FrontierMSP managed IT services is not transparently listed on their website.

It appears to operate on an inquiry-based model, requiring potential clients to contact them for a custom quote based on their specific business needs.

Are customer reviews available for Frontierpc.com?

Frontierpc.com’s website does not feature direct customer reviews or testimonials.

To find customer feedback, one would typically need to search for independent reviews on third-party platforms.

Does Frontierpc.com ship internationally?

Based on the prominent Canadian phone numbers and focus on Canadian cities for services, it’s highly likely that Frontierpc.com primarily serves customers within Canada and does not offer international shipping.

What are the payment options accepted by Frontierpc.com?

The Frontierpc.com homepage does not explicitly state the accepted payment methods.

Typically, e-commerce sites accept major credit cards Visa, MasterCard, Amex, but this would need to be confirmed during the checkout process or by contacting them.

Is Frontierpc.com suitable for large corporate clients?

While Frontierpc.com’s FrontierMSP division targets “small businesses and corporate clients,” the level of service and scalability for very large corporate needs would need to be thoroughly assessed through direct consultation, as details are not public.

How does Frontierpc.com compare to Amazon for IT purchases?

Frontierpc.com offers localized Canadian service and specialized managed IT solutions.

amazon.com, however, offers a vastly larger product selection, often more competitive pricing, extensive customer reviews, and highly transparent return policies, making it generally more convenient for diverse IT hardware purchases.

Does Frontierpc.com offer on-site IT support?

Yes, for clients of their FrontierMSP division, they mention offering “in-person” services for small businesses and corporate clients in Greater Vancouver, in addition to remote support across Canada.

Can I return products purchased from Frontierpc.com?

The return policy is not clearly or easily accessible on the Frontierpc.com homepage.

Customers would need to inquire directly or search extensively on the website to understand their return and warranty options.

Does Frontierpc.com offer tech support for products they sell?

While they offer managed IT services, it’s not explicitly clear if general tech support for individual hardware purchases is provided beyond basic troubleshooting, given the lack of detailed support policies. Customers should clarify this before purchase.

Is Frontierpc.com a good option for custom PC builds?

Frontierpc.com showcases pre-built systems and components from various brands, but it does not specifically highlight services for custom PC building.

Retailers like Newegg.ca or Canada Computers & Electronics are typically better known for supporting custom builds.

Why is website transparency important for online purchases?

Website transparency, through easily accessible “About Us,” “Terms and Conditions,” and “Privacy/Return Policies,” is crucial because it builds customer trust, clarifies legal obligations and consumer rights, explains data handling practices, and provides clear recourse in case of issues, ultimately indicating a reputable and ethical business.