Friendshelpingathome.co.uk Reviews

Based on checking the website, FriendsHelpingatHome.co.uk offers an introductory service connecting individuals in need of home care with self-employed service providers across Devon and the Southwest of England.

This service aims to facilitate personalized and professional care, ensuring that both clients and care providers are valued.

They emphasize a client-focused approach, with local branch managers providing a single point of contact to assist families in arranging tailored care solutions.

The platform acts as an intermediary, conducting due diligence on service providers and facilitating contracts, rather than operating as a “full-service” care agency that influences care delivery or manages care plans.

This model positions them as a bridge between those seeking support and those offering it, with a stated mission to prioritize person-centered care and foster authentic connections.

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FriendsHelpingatHome.co.uk Review & First Look

FriendsHelpingatHome.co.uk presents itself as a compassionate solution for in-home care, focusing on connecting clients with suitable self-employed service providers.

Upon first glance, the website exudes a professional yet warm demeanor, highlighting their commitment to personalized care.

Their model, established in 2018, is clearly defined as an introductory service, distinguishing them from traditional “full-service” care agencies.

This distinction is crucial for potential clients to understand, as it implies a different level of direct oversight on care delivery.

Understanding Their Introductory Service Model

The core of FriendsHelpingatHome.co.uk’s operation lies in its introductory agency status, as defined by the Care Quality Commission CQC. This means they vet and select self-employed service providers, introduce them to customers, and help facilitate the contractual agreement.

• Due Diligence: They perform background checks and selection processes for their service providers. While the exact criteria aren’t fully detailed on the homepage, the emphasis on compliance and quality suggests a thorough vetting process.
• Facilitation, Not Management: It’s important to note their explicit statement: “Friends Helping at Home is not a ‘full service’ care agency and is unable to influence care delivery or manage care plans.” This means clients will directly contract with the self-employed carer, and the responsibility for managing the day-to-day care delivery lies with the client or their appointed representative.
• Local Branch Support: A key feature highlighted is the presence of local branch managers who serve as a single point of contact. This aims to provide personalized assistance in arranging care, which can be invaluable for families navigating complex care needs.

Client-Centric Approach and Testimonials

The website prominently features testimonials from both clients and service providers, underscoring their commitment to satisfaction.

• Client Satisfaction: They boast an “excellent” client satisfaction rate, which, while not quantified with a specific percentage or survey data on the homepage, is supported by positive feedback.
• Service Provider Satisfaction: Testimonials also come from service providers, highlighting aspects like continuity of care and supportive branch management. This indicates an effort to create a mutually beneficial environment.
• Personalized Care: The focus on “100% client focused” and “tailored to your needs” suggests a bespoke approach to matching clients with carers, aiming to build “authentic connections.”

FriendsHelpingatHome.co.uk Features

FriendsHelpingatHome.co.uk offers a range of features designed to streamline the process of finding in-home care.

Their platform emphasizes user-friendliness and comprehensive support, albeit within the framework of an introductory agency.

Comprehensive Care Services Offered

The website details a wide array of care services, catering to diverse needs, from daily support to specialized care.

This extensive list demonstrates their capacity to address various client requirements.

• 24-Hour Care: For individuals requiring constant supervision or assistance.
• Care for Younger People: Extending their services beyond senior care, which broadens their reach.
• Companionship: Addressing social and emotional needs, crucial for well-being.
• Dementia Care: Specialized support for individuals with cognitive impairments.
• Elderly Care: General assistance for seniors to maintain independent living.
• Everyday Support & Help Around the Home: Practical help with household tasks.
• Hourly Home Care & Live-In Care: Flexible options depending on the intensity of care needed.
• Overnight Care: For clients needing support during sleeping hours.
• Physical Disability Support: Assistance tailored for individuals with physical limitations.
• Return from Hospital Care: Short-term support during recovery periods.
• Specialised Care: Suggests an ability to handle complex or specific medical needs.
• Visits Outside the Home: Enabling clients to maintain their social engagements.

Support System for Clients and Service Providers

Beyond simply connecting, FriendsHelpingatHome.co.uk emphasizes a robust support structure for both parties involved.

• Dedicated Branch Managers: Each family or professional has a single point of contact, a local branch manager. This personalized assistance can simplify the care arrangement process, especially for those unfamiliar with home care services.
• Communication Channels: The availability of phone and email support ensures multiple avenues for inquiries and assistance. The direct phone number 0333 202 71 71 is prominently displayed.
• Commitment to Connections: Their mission statement highlights a desire for “authentic connections” between clients and service providers, aiming to foster trust and rapport.

Compliance and Quality Assurance

As an introductory agency, their compliance and quality assurance measures are paramount for client trust.

• CQC Definition: They operate under the definition of an introductory agency by the Care Quality Commission CQC, indicating adherence to regulatory frameworks.
• Due Diligence: They state they provide “due diligence” in selecting self-employed service providers. This would typically involve background checks, verification of qualifications, and ensuring suitability for home care roles.
• Feedback Mechanism: The mention of a “Satisfaction Survey Feedback” mechanism suggests a continuous effort to monitor and improve service quality based on client experiences. This proactive approach to feedback is vital in a service-oriented industry.

FriendsHelpingatHome.co.uk Pros & Cons

Understanding the strengths and weaknesses of FriendsHelpingatHome.co.uk’s model is crucial for potential clients and service providers.

Their unique position as an introductory agency brings both advantages and limitations compared to full-service care agencies.

The Advantages of FriendsHelpingatHome.co.uk

The primary benefits revolve around their client-focused introductory model, offering flexibility and personalized matching.

• Personalized Matching: By focusing on connecting clients with self-employed carers, they aim to facilitate a better fit based on specific needs and preferences. This can lead to stronger, more consistent relationships between clients and their carers.
• Client-Centric Approach: The emphasis on “100% client focused” service, with a single point of contact via a local branch manager, suggests a high level of responsiveness and tailored support in arranging care. This is particularly beneficial for families navigating complex care requirements.
• Flexibility and Choice: For clients, the model allows for direct contracting with the carer, potentially offering more control over the terms of engagement and the care plan. For service providers, being self-employed offers flexibility in scheduling and managing their own work.
• Transparency in Fees Implied: While specific pricing isn’t detailed on the homepage, the direct contracting model could potentially offer more transparency regarding the carer’s hourly rates, separate from agency overheads.
• Vetted Service Providers: The assurance of “due diligence” in selecting self-employed service providers provides a layer of security, ensuring that potential carers have undergone a vetting process.
• Wide Range of Services: The extensive list of care services offered, from companionship to specialized dementia care, indicates their capacity to meet a broad spectrum of client needs.

Potential Considerations and Limitations

While the introductory model has its strengths, it also comes with inherent limitations, especially concerning direct care management and oversight.

• No Direct Care Management: The most significant “con” is their explicit statement: “Friends Helping at Home is not a ‘full service’ care agency and is unable to influence care delivery or manage care plans.” This means clients or their representatives are responsible for overseeing the day-to-day care, managing schedules, and addressing any issues that arise with the carer directly. This can be a burden for families who prefer a fully managed service.
• Self-Employed Carers: While offering flexibility, relying on self-employed carers means clients are entering into a direct contract with an independent professional. This might involve different legal and financial considerations compared to hiring a carer employed by a full-service agency.
• Limited Oversight on Day-to-Day Care: Unlike agencies that employ their carers and directly supervise their performance, FriendsHelpingatHome.co.uk’s role is introductory. This could mean less direct intervention if there are issues with the quality or consistency of care once the service begins.
• Reliance on Client/Family Engagement: The success of the care arrangement heavily relies on the client or their family’s ability to effectively manage the relationship with the self-employed carer and communicate their needs clearly.
• Geographic Limitations: Currently, services are focused on Devon and the Southwest of England, limiting accessibility for those outside these regions.

FriendsHelpingatHome.co.uk Alternatives

Alternatives typically fall into a few categories, each with distinct operational structures, benefits, and drawbacks.

Full-Service Home Care Agencies

These are the traditional model of home care providers, offering a comprehensive suite of services with direct employment of care staff.

• How they work: Full-service agencies employ their carers directly. This means they handle payroll, insurance, training, supervision, and often provide substitute carers in case of illness or absence. They directly manage the care plan and oversee the quality of care delivered.
• Pros:
  • Comprehensive Management: The agency handles all aspects of care delivery, from initial assessment to ongoing supervision and crisis management.
  • Guaranteed Staffing: Agencies typically have a pool of carers, ensuring continuity of care even if the primary carer is unavailable.
  • Training and Quality Control: Agencies are responsible for the training and professional development of their staff, often implementing rigorous quality control measures.
  • Legal and HR Compliance: They manage all employment-related legalities, including contracts, taxes, and worker’s compensation.
• Cons:
  • Higher Costs: Due to the extensive overheads, full-service agencies generally have higher hourly rates compared to introductory services or independent carers.
  • Less Direct Control: Clients may have less direct say in the selection of individual carers, as the agency makes staffing decisions.
• Examples: Major national and regional care providers in the UK, such as Bluebird Care, Home Instead, and local independent agencies. It’s crucial to research and compare their CQC ratings and client reviews.

Independent Self-Employed Carers

This involves directly hiring a carer who operates independently, often through word-of-mouth referrals or online platforms.

• How they work: The client directly contracts with a self-employed carer, handling all aspects of their employment, including agreements on services, hours, and payment.
  • Potentially Lower Costs: By cutting out agency fees, direct hiring can be more cost-effective.
  • Direct Control: Clients have complete control over who they hire and how the care is delivered.
  • Consistency: If a good match is found, this can lead to very consistent, personalized care.
  • Significant Responsibility: The client becomes the “employer” in effect, responsible for background checks, references, insurance, tax implications though some carers handle their own self-assessment, and finding cover for holidays or illness.
  • Lack of Agency Back-up: If the carer falls ill or leaves, the client is solely responsible for finding a replacement.
  • Vetting Burden: The onus is entirely on the client to vet the carer’s qualifications, experience, and trustworthiness.
• Platforms for finding independent carers: Websites like Gumtree, local community boards, or specialized online platforms that list independent carers though users should exercise extreme caution and conduct thorough checks.

Online Introduction Platforms Similar to FriendsHelpingatHome.co.uk

These platforms, like FriendsHelpingatHome.co.uk, act as intermediaries, connecting clients with self-employed carers but typically without the local branch manager support.

• How they work: They provide a directory or matching service for clients to find independent carers. They often offer tools for vetting e.g., background checks, DBS checks but the final contract and management remain with the client.
  • Wider Choice: Often provide a larger pool of carers to choose from.
  • Vetting Support: Many platforms offer some level of vetting or verification services.
  • Convenience: Easier to search and connect with multiple carers quickly.
  • Still Client-Managed: Similar to direct hiring, the client remains responsible for managing the day-to-day care.
  • Varying Quality of Platforms: The level of support and vetting can vary significantly between platforms.
• Examples: Websites like Care.com though they also have agency services, local online care directories.

When considering alternatives, it’s essential to weigh the level of control and responsibility you want versus the convenience and comprehensive support offered by different models.

Always prioritize thorough vetting, whether through an agency or by conducting your own checks for independent carers.

For Muslim families, it’s also worth considering if a provider has experience or understanding of specific cultural or religious needs, such as modesty, prayer times, or dietary restrictions.

FriendsHelpingatHome.co.uk Pricing

While the FriendsHelpingatHome.co.uk homepage does not explicitly detail a pricing structure, its model as an “introductory agency” strongly implies a fee structure different from that of a traditional “full-service” care agency.

Understanding this distinction is key to anticipating the costs involved.

Understanding the Implied Pricing Model

Given that FriendsHelpingatHome.co.uk connects clients with self-employed Service Providers and facilitates contracts between Customers and Service Providers, the most likely pricing model involves:

1. An introductory or referral fee paid to Friends Helping at Home: This fee would cover their services in vetting, matching, and facilitating the initial connection. This might be a one-time fee, a monthly subscription, or a percentage of the carer’s hourly rate that they collect.
2. Hourly or daily rates paid directly to the self-employed carer: The bulk of the cost for care will likely be the direct payment to the carer for their services. This rate would be agreed upon between the client and the carer, potentially influenced by Friends Helping at Home’s suggested rates or local market averages.

Key Implications for Pricing:

• No Fixed Agency Rate: Unlike full-service agencies that typically charge a single, all-inclusive hourly rate that covers carer wages, agency overheads, insurance, and management, Friends Helping at Home’s model separates these components.
• Potential for Cost Savings but also hidden responsibilities: If the introductory fee is reasonable, and the self-employed carer’s rates are competitive, this model could be more cost-effective than a full-service agency. However, clients must factor in the responsibility they take on for managing the care.
• Variability of Carer Rates: The hourly rate for self-employed carers can vary significantly based on:
  • Experience and Qualifications: Highly experienced or specialized carers may charge more.
  • Type of Care: Complex care needs e.g., advanced dementia, significant physical disabilities typically command higher rates.
  • Location: Rates can differ across regions within Devon and the Southwest.
  • Time of Day/Week: Weekend, evening, or overnight care often incurs higher charges.

How to Obtain Pricing Information

Since detailed pricing isn’t on the website, potential clients would need to take specific steps to understand the full financial commitment.

• Contact Them Directly: The most straightforward way is to use their prominently displayed contact information:
  • Phone: 0333 202 71 71
  • Email: [email protected]
  • Website Contact Form: They likely have a contact form on their “Contact Us” page.
• Inquire About All Fees: When contacting them, it’s crucial to ask about:
  • Any upfront or ongoing fees charged by Friends Helping at Home for their introductory service.
  • The typical hourly or daily rates charged by the self-employed carers they introduce.
  • Whether there are any additional costs for specific types of care, weekend rates, or travel.
  • How payment to the carer is handled e.g., direct bank transfer, through their platform.

General Cost Considerations for Home Care in the UK

To provide some context, here’s a general overview of home care costs in the UK, though these can vary significantly by region:

• Hourly Care: Typically ranges from £20 to £35+ per hour. More complex needs or unsociable hours will be at the higher end.
• Live-in Care: Can range from £900 to £1,800+ per week, depending on the complexity of care and the carer’s experience.
• Introductory Agency Fees: These can be a one-off fee e.g., £500-£2000 or an ongoing monthly subscription e.g., £50-£200 per month, or a percentage of the carer’s rate e.g., 10-20%.

When budgeting for home care, it’s vital to get a clear, itemized breakdown of all costs to avoid any surprises. Remember that Friends Helping at Home’s role is primarily to connect you. the financial agreement for care delivery will largely be between you and the individual carer.

How to Cancel FriendsHelpingatHome.co.uk Subscription

While the website does not explicitly detail a “subscription” model, the nature of an introductory agency implies a service agreement that might involve ongoing fees or a contract with FriendsHelpingatHome.co.uk itself, separate from the direct agreement with the self-employed carer.

The process for ending your relationship with FriendsHelpingatHome.co.uk would likely involve understanding the terms and conditions outlined in their service agreement.

Understanding the Service Agreement and Cancellation Policy

Given that FriendsHelpingatHome.co.uk facilitates contracts and provides an introductory service, it’s highly probable that a formal agreement exists between the client and FriendsHelpingatHome.co.uk. This agreement would contain details regarding:

• Service Fees: How FriendsHelpingatHome.co.uk charges for its introductory or ongoing support services.
• Contract Duration: Whether the agreement is for a fixed term or is an open-ended arrangement.
• Cancellation Clause: Specific procedures, notice periods, and any potential fees associated with terminating the service agreement with FriendsHelpingatHome.co.uk.

Key Steps to Take for Cancellation:

1. Review Your Agreement/Contract: The absolute first step is to locate and thoroughly read any documentation or contract you signed with FriendsHelpingatHome.co.uk. This document is the definitive source for their cancellation policy. Look for sections titled “Termination,” “Cancellation,” “Notice Period,” or similar.
2. Identify Notice Period: Most service agreements require a notice period e.g., 1 week, 2 weeks, 30 days before cancellation can take effect. Failing to provide adequate notice could result in additional charges.
3. Determine Cancellation Method: The agreement should specify the required method for cancellation. Common methods include:
   • Written Notice: Often required via email or postal mail to a specific address. This provides a clear paper trail.
   • Phone Call: Less common for formal cancellations, but might be an initial step to clarify the process. Always follow up with written confirmation.
   • Online Portal: If they have a client portal, there might be an option to initiate cancellation there.
4. Contact FriendsHelpingatHome.co.uk Directly:
   • Phone: Call their support line at 0333 202 71 71. Clearly state your intention to cancel and request information on the exact procedure and any associated fees. Ask for written confirmation of your cancellation request.
   • Email: Send a formal email to [email protected]. Include your client reference number, full name, address, and the date you wish the cancellation to be effective. Keep a copy of this email for your records.
   • Reference Terms & Conditions: When communicating, you might reference the specific clause numbers from your service agreement for clarity.

Important Considerations During Cancellation

• Impact on Carer Services: Remember that cancelling your agreement with FriendsHelpingatHome.co.uk is separate from your agreement with the individual self-employed carer. You will need to make separate arrangements to cease services with the carer, respecting any notice periods you have with them directly.
• Outstanding Payments: Ensure all outstanding fees to FriendsHelpingatHome.co.uk are settled according to your agreement.
• Confirmation: Always ask for written confirmation of your cancellation, including the effective date of termination and confirmation that no further charges will be incurred from FriendsHelpingatHome.co.uk.
• Data Retention: You may also want to inquire about their data retention policies as per their Privacy Policy, especially concerning personal and sensitive care information.

By carefully following the terms of your agreement and communicating clearly and formally, you can ensure a smooth cancellation process.

FriendsHelpingatHome.co.uk vs. Traditional Care Agencies

When evaluating FriendsHelpingatHome.co.uk, it’s essential to understand how their “introductory agency” model differs from that of a traditional “full-service” care agency.

This distinction impacts client responsibilities, service scope, cost, and overall experience.

Model of Operation

• FriendsHelpingatHome.co.uk Introductory Agency:
  • Role: Acts as a matchmaker. They vet and introduce self-employed carers to clients.
  • Employment: Carers are self-employed individuals, not employees of FriendsHelpingatHome.co.uk.
  • Contract: Clients directly contract with the individual self-employed carer for care delivery. FriendsHelpingatHome.co.uk facilitates this initial connection and might have its own service agreement for its introductory service.
  • Care Management: FriendsHelpingatHome.co.uk explicitly states it “is unable to influence care delivery or manage care plans.” The client or their family is responsible for managing the day-to-day care, scheduling, and direct supervision of the carer.
  • Oversight: Their oversight is primarily on the initial vetting and matching process, with support from local branch managers for arranging care.
• Traditional Care Agencies Full-Service Agency:
  • Role: Provides a comprehensive, managed care service.
  • Employment: Carers are directly employed by the agency PAYE.
  • Contract: Clients contract directly with the agency for care services. The agency is the legal employer of the carer.
  • Care Management: The agency is responsible for creating, managing, and overseeing the care plan. They handle scheduling, quality control, training, supervision, and cover for carer absences.
  • Oversight: The agency bears full responsibility for the quality of care, adherence to regulations e.g., CQC in the UK, and managing any issues with their employed staff.

Cost Implications

• FriendsHelpingatHome.co.uk:
  • Fees: Likely involves an introductory fee to FriendsHelpingatHome.co.uk and separate direct payments to the self-employed carer.
  • Potential Savings: Could potentially be more cost-effective as you’re not paying the overheads associated with an agency’s full employment responsibilities.
  • Variability: Carer rates can vary significantly, requiring clients to negotiate or agree upon terms directly.
• Traditional Care Agencies:
  • Fees: Charge an all-inclusive hourly or daily rate that covers carer wages, national insurance, taxes, agency overheads insurance, training, management, administration, and profit margin.
  • Higher Rates: Generally higher per hour/day rates due to the comprehensive nature of the service provided.
  • Predictability: Costs are often more predictable with clear, published rates.

Client Responsibility and Control

*   More Responsibility: Clients take on more responsibility for managing the care relationship, ensuring the carer's suitability for ongoing tasks, and handling logistics like holiday cover or illness.
*   More Control: Potentially greater direct control over the choice of carer and the specifics of the care plan, as you're dealing directly with the individual.
*   Less Responsibility: The agency manages most of the operational burden, freeing clients and families from administrative and employment-related tasks.
*   Less Direct Control: While clients can voice preferences, the agency ultimately allocates staff and manages their performance.

Regulatory Compliance and Quality Assurance

*   CQC Definition: Defined as an introductory agency by the CQC, meaning they are regulated differently from registered providers of personal care. Their compliance is largely around their introductory service.
*   Due Diligence: They perform due diligence on service providers, which is crucial for client safety.
*   CQC Registration: Often directly registered with the CQC as providers of "personal care," undergoing regular inspections and being rated for safety, effectiveness, responsiveness, and leadership. This provides an external benchmark for quality.
*   Internal Quality Control: Implement their own robust internal quality assurance processes, training, and supervision.

Choosing the Right Model

The choice between FriendsHelpingatHome.co.uk and a traditional care agency depends heavily on:

• Your willingness to manage: Are you comfortable with the responsibility of overseeing the carer directly?
• Budget: Are you prioritizing potential cost savings over comprehensive agency management?
• Desired level of support: Do you need a fully managed service, or are you comfortable with an introductory model?
• Complexity of care needs: For very complex or rapidly changing needs, a full-service agency might offer more robust, responsive management.

For those who are capable and willing to take on a more active management role, FriendsHelpingatHome.co.uk’s model offers a pathway to personalized care with vetted individuals.

For families who prefer a hands-off approach and professional management, a traditional full-service agency may be more suitable.

Always verify CQC ratings for any agency or individual carer’s references and qualifications.

Frequently Asked Questions

What is FriendsHelpingatHome.co.uk?

FriendsHelpingatHome.co.uk is an introductory agency based in Devon and the Southwest of England that connects individuals seeking home care with vetted, self-employed service providers.

They facilitate direct contracts between clients and carers.

Is FriendsHelpingatHome.co.uk a full-service care agency?

No, FriendsHelpingatHome.co.uk explicitly states it is not a “full service” care agency.

Their role is to introduce clients to self-employed carers and facilitate contracts.

They do not directly influence care delivery or manage care plans.

How does FriendsHelpingatHome.co.uk vet its service providers?

The website states they provide “due diligence” in selecting self-employed Service Providers.

This typically involves background checks, verification of qualifications, and ensuring suitability for home care roles, though specific details of their vetting process are not fully public.

What types of care services does FriendsHelpingatHome.co.uk offer?

They offer a wide range of services including 24-hour care, companionship, dementia care, elderly care, everyday support, hourly home care, live-in care, overnight care, physical disability support, return from hospital care, and specialized care.

Who is responsible for managing the care plan if I use FriendsHelpingatHome.co.uk?

Clients or their appointed representatives are responsible for managing the day-to-day care plan, scheduling, and direct supervision of the self-employed carer, as FriendsHelpingatHome.co.uk does not manage care delivery.

How do I get in touch with FriendsHelpingatHome.co.uk?

You can contact them by phone at 0333 202 71 71 or by email at [email protected]. They also likely have a contact form on their website.

Does FriendsHelpingatHome.co.uk operate nationwide?

No, their services are specifically focused on Devon and the Southwest of England, with local branches in areas like Exeter, Plymouth, and Torbay.

What are the main benefits of using an introductory agency like FriendsHelpingatHome.co.uk?

Benefits often include a more personalized matching process, potential for direct control over the care arrangement, and potentially more transparent costs compared to full-service agencies, as you pay the carer directly.

What are the potential drawbacks of using an introductory agency?

The main drawback is that the client assumes more responsibility for managing the care, including direct supervision, handling logistics like holiday cover, and addressing any issues with the carer, as the agency does not manage ongoing care.

How does the pricing work for FriendsHelpingatHome.co.uk?

While not explicitly detailed, the model implies an introductory or referral fee paid to FriendsHelpingatHome.co.uk, and separate hourly/daily rates paid directly by the client to the self-employed carer.

You would need to contact them for specific pricing.

Can I get a substitute carer if my regular carer is unavailable?

Since you directly contract with a self-employed carer, arrangements for substitute care due to illness or holidays would need to be made directly with your carer or by contacting FriendsHelpingatHome.co.uk for assistance in finding an alternative.

Is FriendsHelpingatHome.co.uk regulated by the CQC?

FriendsHelpingatHome.co.uk operates as an introductory agency as defined by the Care Quality Commission CQC. This means their regulatory scope differs from that of agencies registered as direct providers of personal care.

What is the average cost of home care services in the UK?

Hourly home care can range from £20 to £35+ per hour, while live-in care can range from £900 to £1,800+ per week, varying based on location, care complexity, and provider type.

How do I cancel my service with FriendsHelpingatHome.co.uk?

You should review your service agreement or contract with FriendsHelpingatHome.co.uk for specific cancellation terms, notice periods, and required methods e.g., written notice via email or mail. Always contact them directly to initiate the process.

Do FriendsHelpingatHome.co.uk carers undergo DBS checks?

While not explicitly stated on the homepage for carers, the term “due diligence” for selecting service providers typically includes criminal record checks such as DBS Disclosure and Barring Service checks, which are standard for care roles in the UK.

Can FriendsHelpingatHome.co.uk help with funding for care?

Their website focuses on providing the service.

They do not explicitly mention assistance with care funding.

You would typically need to explore local authority funding, NHS continuing healthcare, or private funding options independently.

What is the company number for Friends Helping at Home Ltd?

Friends Helping at Home Ltd’s company number is 10673541, registered in England and Wales.

Their registered office is 220 Torquay Road, Paignton, TQ3 2HN, England.

Does FriendsHelpingatHome.co.uk offer companionship services?

Yes, companionship is listed as one of the many care services they offer, aiming to create supportive atmospheres and authentic connections.

Are there any specific cultural or religious considerations offered?

The website does not explicitly mention specialized services or training for specific cultural or religious needs.

It would be advisable to discuss any specific requirements directly with FriendsHelpingatHome.co.uk and the chosen carer.

What if I have a complaint about a service provider introduced by FriendsHelpingatHome.co.uk?

You would need to follow their complaints procedure, which should be outlined in your service agreement.

As they are an introductory agency, while they facilitate connections, the direct resolution of issues with the self-employed carer might need to be handled through your direct contract with the carer, with FriendsHelpingatHome.co.uk potentially offering mediation or support.