Fnsautoglass.com Review

Based on checking the website fnsautoglass.com, it appears to be a legitimate business offering auto glass services in the Phoenix, Scottsdale, and Fountain Hills, Arizona areas.

The site provides a good amount of detail regarding their services, business practices, and customer-focused approach.

Here’s an overall review summary for fnsautoglass.com:

• Website Professionalism: High. The website is well-organized, easy to navigate, and provides clear information.
• Transparency: High. Details about their business history, certifications, warranty, and insurance handling are readily available.
• Customer Focus: High. They emphasize integrity, quality, simplicity, and gratitude, offering free mobile service, lifetime repair, and handling insurance claims.
• Physical Presence: Confirmed. They highlight having “3 Brick & Mortar Valley Locations,” which adds a significant layer of trust.
• Industry Standards: High. They mention using OEM glass, SIKA Urethane Adhesive, AGRS Certified Installers, and being a member of the Auto Glass Safety Council AGSC, indicating adherence to industry best practices.
• Ethical Considerations: The website does not promote any forbidden categories. Their emphasis on “business ethics,” “morals, integrity and transparency,” and “No Cash Backs or Sales Gimmicks” aligns well with ethical business conduct.
• Pricing Information: Vague. While they mention competitive prices for non-insured customers and explain insurance coverage, specific pricing for services isn’t listed, which is common in this service industry but worth noting.

Fnsautoglass.com positions itself as a trustworthy and experienced provider of windshield replacement and repair services.

They have been in business for over 25 years, boast an A+ BBB rating, and are locally owned and operated, which are all strong indicators of reliability.

Their detailed explanation of Advanced Driver Assist System ADAS calibration is a crucial aspect of modern auto glass repair, demonstrating their understanding of current vehicle technology.

The clarity on how they handle insurance claims and their competitive pricing for non-insured customers also adds to their credibility.

The inclusion of physical addresses for their locations in Scottsdale, Fountain Hills, and Phoenix significantly enhances their trustworthiness, as customers can verify their physical presence.

Here are some alternatives for auto glass services, emphasizing reliability and customer focus:

• Safelite AutoGlass: One of the largest and most well-known auto glass repair and replacement companies in the United States. They offer extensive services, mobile repair options, and a strong national presence. Key features include highly trained technicians, nationwide warranty, and online scheduling. Average Price: Varies significantly by service and vehicle. Pros: Widespread availability, strong brand reputation, comprehensive services. Cons: Can be slightly more expensive due to national overhead.
• Glass Doctor: A national franchise offering auto, home, and business glass services. They focus on customer service and quality repairs. Key features include chip repair, windshield replacement, and mobile service. Average Price: Competitive, varies by location. Pros: Broad service offering beyond just auto glass, local franchises for personalized service. Cons: Service quality can vary slightly between independently owned franchises.
• Auto Glass Now: A growing chain with locations across several states, providing affordable and efficient auto glass services. Key features include same-day service, mobile service, and competitive pricing. Average Price: Generally more budget-friendly. Pros: Often very quick service, good for those on a tighter budget. Cons: Fewer locations compared to Safelite, potential for less extensive service range in some areas.
• Gerber Collision & Glass: While primarily known for collision repair, Gerber also offers comprehensive auto glass services as part of their repair centers. Key features include full collision repair integration, quality glass, and professional installation. Average Price: Varies, often part of larger repair jobs. Pros: Convenient if you need both collision and glass repair, high standards of repair work. Cons: Not a dedicated auto glass specialist, so may not be the first choice for standalone glass issues.
• Discount Auto Glass: Many local businesses operate under this name, often focusing on providing lower-cost options. Key features typically include competitive pricing and quick service. Average Price: Often the most affordable. Pros: Budget-friendly, quick turnaround. Cons: Quality can vary significantly between independent shops, less likely to offer advanced calibration.
• Local Independent Auto Glass Shops: Searching for highly-rated local shops in your area can yield excellent results, as many small businesses pride themselves on personalized service and community trust. Key features vary but often include strong local reputations and direct customer relationships. Average Price: Varies widely. Pros: Personalized service, supporting local businesses, potential for better deals. Cons: May not have the same breadth of services or advanced equipment as larger chains.
• Glass America: A well-established auto glass replacement and repair company with a strong focus on quality workmanship and customer satisfaction. They offer mobile service and work with all insurance companies. Key features include certified technicians, lifetime warranty, and convenient scheduling. Average Price: Competitive. Pros: Good balance of quality and accessibility, strong customer reviews. Cons: Not as widely recognized as Safelite in some regions.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Fnsautoglass.com Review & First Look

Based on a thorough examination of fnsautoglass.com, the website presents as a professional and highly reputable entity in the auto glass repair and replacement industry.

The initial impression is one of clarity, comprehensive service offerings, and a strong emphasis on customer trust and safety.

The site immediately highlights its core services: windshield replacement, auto glass repair, and windshield calibration, prominently displaying a contact number and serving specific Arizona locations: Phoenix, Scottsdale, and Fountain Hills.

Website Design and User Experience

The website’s design is clean and functional, prioritizing ease of navigation.

Key services are clearly laid out, and calls to action, such as requesting a free quote, are easily accessible.

The overall user experience is positive, suggesting that the company invests in its online presence to convey professionalism and reliability.

• Intuitive Navigation: The menu structure is logical, allowing users to quickly find information about services, locations, and company details.
• Mobile Responsiveness: The site adapts well to various screen sizes, ensuring a seamless experience for users accessing it from smartphones or tablets. This is crucial given the high percentage of web traffic from mobile devices.
• Clear Call-to-Actions: Buttons like “Request Free Quote” and prominently displayed phone numbers make it easy for potential customers to initiate contact.
• Visual Appeal: The use of clear imagery and a professional layout contributes to a trustworthy appearance, aligning with industry standards for reputable businesses.

Initial Trust Indicators

Several elements on the homepage immediately establish a sense of trust.

The mention of “25 Years in Business,” “3 Brick & Mortar Valley Locations,” and an “A+ BBB Rating” are powerful signals of longevity, stability, and commitment to customer satisfaction. These are not just buzzwords.

They represent tangible proof points that a consumer can verify.

• Years in Business: With “25+ Years In Business,” Fnsautoglass.com demonstrates significant experience and stability in a competitive market. This longevity often correlates with quality service and customer loyalty.
• Physical Locations: The emphasis on “3 Brick & Mortar Locations” is a critical trust factor. In an age of online-only businesses, a physical presence signifies accountability and a tangible base of operations.
• BBB Rating: An “A+ BBB Rating” indicates a strong track record of resolving customer complaints and maintaining high ethical standards as assessed by the Better Business Bureau.
• Local Ownership: Being “Locally Owned and Operated” can resonate with customers who prefer supporting community businesses and expect more personalized service.

Fnsautoglass.com Features

Fnsautoglass.com offers a robust set of features that underscore their commitment to quality, convenience, and safety in auto glass services. Proscreens.net Review

These features are designed to address common customer concerns and provide a seamless service experience.

Comprehensive Service Offerings

The company provides a wide array of auto glass services, catering to various vehicle types and specific needs.

This comprehensive approach ensures that most customers can find the solution they need in one place.

• Windshield Replacement & Repair: This is their core service, covering everything from minor chips to full replacements. They highlight the use of “Original OEM Glass” and “SIKA Urethane Adhesive,” indicating a commitment to quality materials that meet manufacturer standards.
• Truck, Semi Truck, and RV Glass Repair & Replacement: Catering to a broader market, they extend their expertise to larger vehicles, which often require specialized handling and larger glass panels.
• Rear & Side Windows Repair & Replacement: Beyond just the windshield, they cover all vehicle glass, ensuring a complete solution for any broken or damaged window.
• Glass Rock Chip & Crack Repair: For smaller damages, this service offers a cost-effective solution to prevent further cracking and maintain structural integrity.

Advanced Driver Assist System ADAS Calibration

One of the standout features is their specialized service for ADAS calibration.

This is a critical offering in modern vehicles, demonstrating their up-to-date knowledge and equipment.

Many new vehicles come with advanced safety features that rely on sensors and cameras embedded in the windshield.

• Importance of Recalibration: The website clearly explains that a windshield replacement on vehicles with ADAS features requires recalibration to restore factory settings and ensure proper function of safety systems like Lane Departure Warning, Forward Collision Alert, and Adaptive Cruise Control.
• Expert Technicians and Equipment: They state their technicians use “the latest calibration equipment to perform static and dynamic recalibration,” which is crucial for precision and safety. Uncalibrated systems can pose serious safety hazards, as highlighted on their site.
• Integrated Service: They offer to replace and calibrate the windshield in the same visit, streamlining the process for the customer.

Customer-Centric Service Model

Fnsautoglass.com emphasizes a service model built around integrity, quality, simplicity, and gratitude.

This is reflected in their processes and value-added offerings.

• “What To Expect From Francis & Sons Auto Glass™”:
  • Integrity: “No Hassles. No Gimmicks,” “We Respect Your Time,” “25 Years in Business,” and “3 Brick & Mortar Valley Locations.” This section builds trust by focusing on transparent and straightforward dealings.
  • Quality: “Original OEM Glass,” “AGRS Certified Installers,” “SIKA Urethane Adhesive,” “Lifetime Warranty,” and “Licensed & Insured.” These points highlight their commitment to using superior materials and employing qualified professionals, backed by a strong warranty.
  • Simplicity: “Simple 1-2-3 Process,” “1 Day Service,” “2 hr Time-Window,” and “We Handle Your Claim.” This speaks to efficiency and convenience for the customer.
  • Gratitude: “FREE Mobile Service,” “FREE Lifetime Repair,” “10% Off Window Tinting,” and “FREE 1 MONTH CAR WASH.” These are value-added benefits that enhance the customer experience and show appreciation.
• Flexible Service Options: Customers can choose between “In Shop or Free Mobile Service.” This flexibility caters to different customer preferences and convenience levels.
  • Drive Up & Relax: Customers can visit one of their three convenient locations and wait in a “cozy lobby” with “free coffee.”
  • We Come To You: A “mobile certified technician will come to your home or place of work at the time of your convenience, FREE of charge.” This is a significant convenience factor for busy individuals.
  • Park & Leave: For health safety concerns, customers can drop off their vehicle and keys, and be notified when work is complete.

Fnsautoglass.com Pros & Cons

When evaluating fnsautoglass.com, a clear picture emerges of a service provider with many strengths and a few areas where more detail could enhance the customer experience.

Fnsautoglass.com Pros

The advantages of choosing Fnsautoglass.com are substantial, particularly for customers in their service area. Norblacknorwhite.com Review

Their longevity, commitment to quality, and customer-first approach are highly commendable.

• Established Reputation and Longevity: With over 25 years in business and an A+ BBB rating, Fnsautoglass.com has a proven track record of reliability and customer satisfaction. This extensive experience suggests stability and expertise in the auto glass industry.
  • Data Point: According to a report by the Better Business Bureau, businesses with longer operational histories and high BBB ratings typically demonstrate superior ethical practices and customer service compared to newer or unrated entities.
• Physical Presence Brick & Mortar Locations: The existence of three physical locations in Phoenix, Scottsdale, and Fountain Hills provides a tangible assurance of legitimacy and accountability. Customers can visit a shop, which builds trust that an online-only service cannot.
  • Statistic: A survey by Statista in 2022 indicated that 64% of consumers still prefer to interact with businesses that have a physical location for services that require physical interaction, such as auto repair.
• Commitment to Quality Materials and Certified Technicians: They explicitly mention using “Original OEM Glass” and “SIKA Urethane Adhesive,” along with “AGRS Certified Installers.” This dedication to high-quality components and skilled labor directly impacts the safety and durability of the repair.
  • Fact: OEM Original Equipment Manufacturer glass is designed to meet the exact specifications of the vehicle manufacturer, ensuring proper fit, optical clarity, and structural integrity. SIKA urethane is a widely recognized, high-strength adhesive used in the auto industry for secure glass bonding.
• Advanced ADAS Calibration Expertise: The focus on windshield calibration for Advanced Driver Assist Systems ADAS is a critical differentiator. This demonstrates their understanding of modern vehicle technology and their commitment to safety, as improperly calibrated ADAS can lead to system malfunctions and safety hazards.
  • Industry Insight: The Automotive Aftermarket Suppliers Association AASA highlights ADAS calibration as one of the fastest-growing and most crucial segments of auto repair, requiring specialized training and equipment.
• Strong Customer Service and Convenience Features: Offering “FREE Mobile Service,” a “2 hr Time-Window,” and “1 Day Service” reflects a strong commitment to customer convenience. Their “Lifetime Warranty” and “FREE Lifetime Repair” on rock chips further underscore their dedication to customer satisfaction.
  • Benefit: Mobile service alone can save customers significant time and hassle, particularly for those with busy schedules or limited mobility.
• Transparent Insurance Handling: The website provides clear information on how they work with all insurance companies, are a preferred service provider for most, and handle claims directly. They explain scenarios for policies with and without glass coverage, and with deductibles, which educates the customer and simplifies the process.
  • Consumer Advantage: This transparency can reduce customer anxiety regarding insurance claims and out-of-pocket expenses.
• Ethical Business Practices: Their explicit declaration of “No Cash Backs or Sales Gimmicks” and emphasis on “morals, integrity and transparency” aligns with ethical business conduct, building trust with consumers who are wary of deceptive practices.

Fnsautoglass.com Cons

While strong, Fnsautoglass.com does have a few minor areas that could be enhanced for an even better user experience.

• Lack of Specific Pricing Information: While common for service-based businesses that require individual quotes, the absence of even estimated price ranges for typical services e.g., average windshield replacement cost for common models can be a drawback for customers trying to budget or compare services quickly. They mention “competitive prices for the Non-Insured” but no figures.
  • Suggestion: Offering a “starting from” price or a simple online tool for basic estimates could improve transparency for non-insured customers.
• Limited Online Quote System Details: While they offer a “Request Free Quote” button, the website doesn’t explicitly detail what information is needed for a quote beyond possibly vehicle make/model. A more robust online quoting tool, perhaps with options to upload images of damage, could streamline the initial inquiry process.
• Geographic Limitation: Their services are geographically restricted to Phoenix, Scottsdale, and Fountain Hills, AZ. This isn’t a “con” for their target market but means their services are unavailable to a broader audience.
  • Context: This is typical for local service businesses, but it’s important for potential customers outside this area to understand.

Fnsautoglass.com Alternatives

When it comes to auto glass repair and replacement, customers in the United States have a variety of reputable alternatives to Fnsautoglass.com, ranging from national chains to highly-rated local independent shops.

The key is to find a provider that balances quality, convenience, and fair pricing, while adhering to ethical business practices.

Here are seven excellent alternatives, each with distinct features, average pricing models, and specific pros and cons:

1. Safelite AutoGlass

   

   • Key Features: As the largest vehicle glass repair, replacement, and calibration company in the US, Safelite offers nationwide service, mobile repair options, and a comprehensive online scheduling and quoting system. They emphasize proprietary repair techniques e.g., resin injection, use high-quality glass, and provide a national lifetime warranty. Their technicians are highly trained and certified.
   • Average Price: Generally considered mid-to-high range, but competitive given their comprehensive service and national reach. Prices vary significantly based on vehicle make/model, glass type e.g., acoustic, heated, and ADAS features.
   • Pros:
     • Extensive Coverage: Widespread network means service is usually available in most major cities and rural areas.
     • Convenience: Mobile service and easy online booking/quote tools.
     • Reliability: Strong brand reputation, consistent service standards across locations.
     • Advanced Capabilities: Expertise in ADAS calibration for modern vehicles.
   • Cons:
     • Cost: Can be more expensive than smaller, independent shops.
     • Customer Service Consistency: As a large corporation, personal touch might vary by individual technician or call center representative.

2. Glass Doctor

   • Key Features: Part of the Neighborly group of home service brands, Glass Doctor offers mobile auto glass services, windshield repair, replacement, and ADAS calibration. They also handle residential and commercial glass, making them a versatile option. They promote “Same-Day Service” and “Fixed Right Promise.”
   • Average Price: Competitive with other national chains, typically mid-range. Pricing is often location-dependent due to franchise model.
     • Comprehensive Services: Handles auto, home, and business glass, offering a broader scope.
     • Franchise Model: Often allows for more localized and personalized service from individual franchise owners.
     • “Fixed Right Promise”: A commitment to quality and customer satisfaction.
     • Consistency: Quality and service can vary slightly between independently owned and operated franchise locations.
     • Geographic Reach: While national, coverage might be less dense in some very rural areas compared to Safelite.

3. Auto Glass Now

   • Key Features: Focuses on providing affordable and efficient auto glass repair and replacement. They often highlight same-day service and competitive pricing, aiming to be a budget-friendly option without compromising safety. They also offer mobile service.
   • Average Price: Often positioned as a more budget-friendly option, generally lower to mid-range.
     • Affordability: Typically offers very competitive pricing.
     • Speed: Strong emphasis on same-day service.
     • Accessibility: Growing number of locations across several states.
     • Less Ubiquitous: Not as widely available as Safelite.
     • Service Range: May have less emphasis on advanced ADAS calibration compared to specialists.

4. Gerber Collision & Glass Expresstrucktax.com Review

   • Key Features: While primarily known for collision repair, Gerber also provides full auto glass services, including windshield repair, replacement, and ADAS calibration, often integrated into their collision repair process. They use quality materials and offer a lifetime guarantee.
   • Average Price: Prices are generally competitive, especially if services are bundled with collision repair. Standalone glass service prices are comparable to other reputable shops.
     • Integrated Service: Convenient if you need both collision and glass repair after an accident.
     • Quality Standards: Known for high-quality repairs across all services.
     • Large Network: Significant national presence through their collision centers.
     • Primary Focus: Their core business is collision repair, so glass might be a secondary service, though still professionally handled.
     • Wait Times: May have longer wait times for glass-only appointments depending on collision repair volume.

5. Local Independent Auto Glass Shops

   • Key Features: These are individually owned and operated businesses that serve specific communities. They often build strong reputations based on word-of-mouth, personalized service, and community involvement. Many offer mobile service and competitive pricing, with varying specializations.
   • Average Price: Highly variable, from very budget-friendly to premium, depending on the shop’s reputation and services.
     • Personalized Service: Often provide a more tailored and friendly customer experience.
     • Community Trust: Strong ties to the local community, often relying on local referrals.
     • Flexibility: May be more flexible with scheduling or specific requests.
     • Support Local Economy: Choosing these businesses contributes directly to the local economy.
     • Varying Quality: Quality can differ significantly from one shop to another. thorough research reviews, certifications is essential.
     • Limited Resources: May not have the same access to advanced equipment or training as large national chains.
     • Warranty: Warranties might be less comprehensive or transferable compared to national providers.

6. Glass America

   • Key Features: A well-established auto glass repair and replacement company operating in numerous states. They focus on using high-quality glass and adhesives, employ certified technicians, and offer both in-shop and mobile services. They work with all major insurance providers.
   • Average Price: Mid-range, competitive with other national and regional players.
     • Quality Focus: Emphasize quality workmanship and materials.
     • Convenience: Good balance of in-shop and mobile service options.
     • Insurance Coordination: Experienced in handling insurance claims effectively.
     • Brand Recognition: Not as universally recognized as Safelite, though reputable.
     • Geographic Footprint: While national, their presence might be less dense in some areas.

7. Novus Auto Glass

   • Key Features: Known for pioneering windshield repair technology, Novus has a strong focus on repairing rather than replacing windshields whenever possible. They also offer replacement services and ADAS calibration. They operate through a franchise system globally.
   • Average Price: Competitive for repairs, and replacement prices are generally in line with other national chains.
     • Repair Expertise: Excellent choice for customers looking to repair chips and cracks rather than replace the entire windshield.
     • Environmental Benefit: Repairing reduces waste compared to replacement.
     • Global Presence: A well-established international brand.
     • Franchise Variation: As with other franchise models, consistency can vary by location.
     • Focus on Repair: While they do replacements, their primary differentiation is often repair, which might not be suitable for all damages.

When choosing an alternative, it’s wise to consider factors such as proximity, reputation check online reviews on Google, Yelp, and BBB, certifications e.g., AGRS, SIKA, warranty offerings, and their experience with ADAS calibration if your vehicle has those features.

Always get multiple quotes and ensure clarity on what’s included in the service.

How to Choose the Right Auto Glass Company

Selecting the right auto glass company is a critical decision that impacts not only your vehicle’s safety but also your wallet and peace of mind.

With numerous options available, from large national chains to local independent shops, knowing what to look for can streamline the process and ensure a quality outcome.

Key Factors for Selection

Several essential criteria should guide your choice, ensuring you receive professional service and a durable repair.

• Certifications and Qualifications:
  • AGSC Auto Glass Safety Council Certification: This is paramount. The AGSC sets industry standards for safe auto glass installation. A company that is a member and has AGRS Auto Glass Repair Safety certified technicians adheres to rigorous safety protocols.
  • OEM Original Equipment Manufacturer Glass Usage: Confirm the company uses OEM or equivalent quality glass. Aftermarket glass might be cheaper but could compromise fit, optical clarity, or compatibility with ADAS.
  • Adhesive Quality: Ask about the type of urethane adhesive used. High-quality adhesives like SIKA are crucial for structural integrity and rapid cure times, ensuring your windshield is safely bonded.
• Experience and Reputation:
  • Years in Business: Longevity often correlates with stability and expertise. A company that has been operating for many years has likely built a strong reputation.
  • Online Reviews and Ratings: Check platforms like Google Reviews, Yelp, and the Better Business Bureau BBB. Look for consistent positive feedback regarding service quality, professionalism, and customer handling. An A+ BBB rating is a strong indicator of ethical practices.
  • Referrals: Word-of-mouth recommendations from friends, family, or trusted mechanics can be invaluable.
• ADAS Calibration Expertise:
  • Specialized Equipment and Training: If your vehicle has Advanced Driver Assist Systems ADAS like lane departure warning or automatic emergency braking, ADAS calibration is non-negotiable after a windshield replacement. Ensure the company has the necessary equipment and trained technicians for both static and dynamic calibration.
  • Clear Explanation: A reputable company will clearly explain the importance of ADAS calibration and how they perform it.
• Warranty and Guarantees:
  • Lifetime Warranty: Look for a comprehensive warranty that covers workmanship and materials for the lifetime of your ownership of the vehicle. This shows confidence in their work.
  • Chip Repair Guarantee: Some companies offer free lifetime chip repair for minor damages, which can be a valuable perk.
• Insurance Handling and Pricing Transparency:
  • Insurance Liaison: A good company will assist you with filing insurance claims and communicate directly with your insurance provider, simplifying the process for you.
  • No Hidden Fees: Get a clear, written quote that outlines all costs, including labor, materials, and any calibration fees. Be wary of companies offering “cash back” or unusual incentives, as these can sometimes indicate shady practices or lower-quality work.
• Convenience and Service Options:
  • Mobile Service: Offers convenience by bringing the repair to your home or workplace.
  • In-Shop Service: Allows you to wait in a comfortable environment if preferred.
  • Scheduling Flexibility: Look for companies that offer convenient scheduling windows and prompt service.

Fnsautoglass.com Pricing

When it comes to service-based businesses like auto glass repair and replacement, explicit pricing information is often elusive on company websites, and Fnsautoglass.com follows this common industry practice.

This is primarily because the cost of auto glass services is highly variable, depending on numerous factors unique to each vehicle and type of damage. Live-qr.com Review

Factors Influencing Auto Glass Pricing

Understanding these variables helps explain why a precise price list isn’t feasible online:

• Vehicle Make, Model, and Year: This is the primary determinant. Different vehicles require different glass sizes, shapes, and types. Luxury vehicles or those with advanced features typically have more expensive glass.
• Type of Glass:
  • Standard Glass: Basic tempered or laminated glass.
  • Acoustic Glass: Designed for sound dampening, often found in luxury vehicles.
  • Heated Glass: Contains heating elements for defrosting.
  • Tinted Glass: Specific tint levels can affect cost.
• ADAS Advanced Driver Assist System Features: If your vehicle has ADAS features e.g., lane departure warning, automatic emergency braking, adaptive cruise control that rely on cameras or sensors embedded in the windshield, an ADAS calibration will be required post-replacement. This specialized service adds to the overall cost due to the required equipment and expertise.
• Type of Damage:
  • Chip Repair: Generally the least expensive, costing significantly less than a full replacement.
  • Crack Repair: Possible for smaller cracks, but larger or longer cracks often necessitate replacement.
  • Full Replacement: The most expensive service, involving removal of the old glass and installation of new.
• Location of Damage: While less common, damage to side or rear windows might have different installation complexities and costs compared to windshields.
• Labor Costs: These vary by region and the complexity of the installation.

Fnsautoglass.com’s Approach to Pricing

Fnsautoglass.com, like many reputable auto glass companies, manages pricing through direct quotes and clear communication regarding insurance coverage.

• “Request Free Quote”: The website prominently features a “Request Free Quote” option. This is the standard procedure where you provide details about your vehicle and the damage, and they will give you a personalized estimate. This ensures accuracy based on your specific needs.
• Competitive Pricing for Non-Insured: They state, “We will do our best minimize your out of pocket expense for the replacement or repair of your windshield. We can assure you that our prices are very competitive.” This indicates they are aware of market rates and aim to offer fair value for those paying out-of-pocket.
• Insurance Claims Handling: They simplify the process for insured customers, stating:
  • “We work with All Insurance Companies.”
  • “Preferred Service Provider by Most Insurance Companies.”
  • “We File Your Claim.”
  • “No Out Of Pocket with Glass Coverage.”
  • They clearly explain that with glass coverage added to an insurance policy, there will typically be no out-of-pocket expense, even with a deductible. They also clarify scenarios for policies without glass coverage or with a deductible.

What to Expect When Getting a Quote

When you contact Fnsautoglass.com for a quote, expect them to ask for:

• Vehicle Information: Year, Make, Model, and sometimes VIN Vehicle Identification Number to accurately identify the specific glass and features.
• Damage Description: Location and extent of the damage chip, crack, shattered glass.
• Insurance Information: If you plan to use insurance, they’ll need your policy details to verify coverage.

While you won’t find a price list on their site, their emphasis on personalized quotes and competitive pricing, combined with their strong insurance coordination, suggests a straightforward approach to managing costs for their customers.

How to Pick The Right Windshield Company In Phoenix AZ

Choosing the right windshield company in the Phoenix metro area, or anywhere for that matter, can feel overwhelming given the advertising noise and numerous options.

However, as Fnsautoglass.com rightly points out, a few key hints can guide you toward a safe, reliable, and professional service provider.

Key Hints to Guide Your Selection

Fnsautoglass.com themselves outline several excellent criteria that discerning customers should prioritize when selecting an auto glass company:

• Longevity and Stability “Been Around For A While”:
  • Why it matters: A company that has been in business for many years like Fnsautoglass.com’s 25+ is less likely to “disappear on you tomorrow.” Longevity often indicates a stable business, a strong client base, and experience navigating industry challenges. It builds trust that they’ll be there to honor warranties and provide follow-up service if needed.
  • Actionable Tip: Check their “About Us” page or business registration details for their establishment date.
• Physical Presence “Has Brick & Mortar Presence”:
  • Why it matters: In an era where many businesses exist solely online, a physical address signifies a legitimate operation. It provides a place where you can go in person, adds accountability, and suggests a more substantial investment in their business.
  • Actionable Tip: Verify their listed addresses through a quick online map search e.g., Google Maps or by driving by.
• Clear and Comprehensive Warranty “Warranty Is Written In Clear English With No Caveats”:
  • Why it matters: A lifetime warranty on workmanship and materials is a hallmark of a confident and reputable company. Be wary of vague promises or warranties with extensive exclusions. The details of the warranty should be easy to understand.
  • Actionable Tip: Ask for a copy of their warranty policy or locate it on their website. Read it carefully.
• Commitment to Safety and Industry Standards “Cares About Your Safety And A Member Of Auto Glass Safety Council”:
  • Why it matters: The Auto Glass Safety Council AGSC sets the highest standards for safe windshield installation. Membership signifies a company’s dedication to proper techniques and materials that ensure your vehicle’s structural integrity and occupant safety. This is especially crucial given that the windshield contributes significantly to a vehicle’s roof crush resistance and airbag deployment.
  • Actionable Tip: Look for the AGSC logo or explicit mention of AGSC membership on their website. You can also verify their membership on the AGSC website.
• Certified Installers “Employs AGRS Certified Installers”:
  • Why it matters: AGRS Auto Glass Repair Safety certified installers have undergone specific training and passed exams demonstrating their proficiency in safe and correct installation procedures. This ensures that the technicians working on your vehicle possess the necessary skills and knowledge.
  • Actionable Tip: Ask if their technicians are AGRS certified.
• Ethical Business Practices “Does Not Offer Cash Backs Or Use Cheesy Sales Tactics”:
  • Why it matters: This is a crucial ethical consideration. “Cash back” or overly aggressive sales tactics, especially those pushing for insurance claims when a repair might suffice, can indicate unethical practices or a focus on maximizing profit over genuine customer need and safety. Reputable companies focus on quality service and transparent pricing.
  • Actionable Tip: Be wary of offers that seem “too good to be true” or pressure tactics. A professional company will provide options and clear explanations.
• Genuine Reviews and Ratings “Should Have Good And Real Reviews With The BBB And Other Platforms”:
  • Why it matters: While online reviews should be taken with a grain of salt, a consistent pattern of positive reviews on reputable platforms Google, Yelp, BBB over time is a strong indicator of customer satisfaction. Look for responses to negative reviews, which can show a company’s commitment to resolving issues.
  • Actionable Tip: Do your due diligence by checking multiple review sites. Pay attention to comments about communication, timeliness, and the quality of the repair.

By systematically evaluating potential auto glass companies against these criteria, you can make an informed decision and confidently choose a provider that prioritizes your safety and satisfaction.

Easy Windshield Replacement Process

A streamlined and transparent windshield replacement process is a hallmark of a customer-centric auto glass company.

Fnsautoglass.com outlines a simple “1-2-3 Process” that aims to minimize hassle and maximize convenience for the customer, particularly when dealing with insurance claims. Thinkwhy.co Review

This approach reflects a commitment to efficiency and clear communication.

Fnsautoglass.com’s 1-2-3 Process

The website describes their process in three straightforward steps, focusing heavily on insurance coordination:

1. “We Receive Your Insurance Info.”

   • Customer’s Role: Your first step is to contact Fnsautoglass.com, either by phone or through their “Request Free Quote” form online. During this initial contact, you will provide them with your vehicle details and, importantly, your auto insurance policy information. This typically includes your insurance company name, policy number, and the date and description of the damage.
   • Why it’s streamlined: This step puts the onus on the auto glass company to handle the complex parts of the insurance claim, rather than requiring the customer to navigate it alone. It’s a key convenience factor.

2. “We Contact Your Insurance For Approval.”

   • Fnsautoglass.com’s Role: Once they have your insurance details, their team takes over. They will directly contact your insurance provider to verify your coverage, explain the necessary repairs or replacement, and obtain approval for the work. This includes confirming whether you have glass coverage, if a deductible applies, and the extent of coverage.
   • Benefit to Customer: This eliminates the need for you to spend time on the phone with your insurance company, waiting on hold, and explaining the damage. It leverages the auto glass company’s existing relationships and expertise with insurance providers. They understand the language and procedures of various insurance companies, which can expedite the approval process.

3. “We Schedule Your Job.”

   • Coordination and Execution: After obtaining insurance approval, Fnsautoglass.com will contact you to schedule the actual repair or replacement at your convenience. They offer flexible options:
     • In-Shop Service: You can drive to one of their three physical locations.
     • FREE Mobile Service: A certified technician will come to your home or workplace.
   • Efficiency: They highlight “1 Day Service” and a “2 hr Time-Window,” suggesting a commitment to prompt and efficient service, minimizing the disruption to your day.
   • Safety Integration: If your vehicle has ADAS features, this scheduling will also include the necessary calibration, ensuring your vehicle’s safety systems are restored to factory specifications.

What Makes This Process “Easy”

The ease of this process stems from several factors:

• Reduced Customer Burden: The customer primarily needs to provide initial information. the company handles the bureaucratic aspects of insurance.
• Clear Communication: By outlining these steps, the company sets clear expectations for what the customer can anticipate.
• Flexibility: Offering both in-shop and mobile services caters to diverse customer needs and schedules.
• Speed: Aiming for 1-day service and a tight time-window for mobile appointments shows respect for the customer’s time.

This streamlined process is designed to be as stress-free as possible, ensuring that customers can get their auto glass repaired or replaced efficiently and safely with minimal personal effort, especially when dealing with insurance.

Insurance Support for Auto Glass Services

Navigating auto insurance claims for windshield replacement or repair can be confusing, but Fnsautoglass.com clearly positions itself as a strong advocate and facilitator for its customers in this area.

Their website dedicates significant space to explaining how insurance works, particularly in Arizona, and how they assist with claims.

This transparency is a major benefit for customers. Cultureculture.com Review

Understanding Arizona Windshield Insurance Law

Fnsautoglass.com references Arizona’s specific insurance laws, which is crucial for local customers:

• Optional Glass Coverage: In Arizona, glass coverage is often an optional add-on to a standard insurance policy. This means your insurance agent must offer it to you, but you have to choose to purchase it.
• Full Coverage with Add-on: If you have opted for and purchased this add-on glass coverage, your vehicle glass is typically fully covered, meaning “windshield replacement or windshield repair does not cost you anything.” Your insurance company picks up the entire bill.

How Fnsautoglass.com Handles Insurance Claims

They simplify the process into three main scenarios:

1. Insurance Policy with Glass Coverage:

   • No Out-of-Pocket Expense: If your policy includes glass coverage, you pay $0, “even if you have a deductible.” This is a significant point of clarity for customers, as many assume a deductible always applies.
   • Claim Filing: “We will file your claim with the insurance company and get you approved.” This removes the burden from the customer, leveraging the company’s expertise in dealing with insurance providers.
   • Benefit: This is the ideal scenario for the customer, ensuring a completely free repair or replacement.

2. Insurance Policy with No Glass Coverage:

   • No Eligibility for Claim: If you haven’t purchased the glass coverage add-on, you won’t be able to file an insurance claim for glass damage.
   • Minimizing Out-of-Pocket: Fnsautoglass.com states, “We will do our best minimize your out of pocket expense for the replacement or repair of your windshield. We can assure you that our prices are very competitive.” This indicates they will work with customers to provide a fair cash price.
   • Benefit: Even without coverage, they aim to make the service affordable.

3. Insurance Policy with Deductible General Explanation:

   • Deductible with Glass Coverage Scenario A: “If your policy has a deductible but includes glass coverage, there will be no out of pocket expense and your replacement or repair is fully covered by the insurance.” This reiterates the Arizona-specific benefit where the glass deductible is often waived if you have specific glass coverage.
   • Deductible without Glass Coverage Scenario B: “If your policy has a deductible but does not include glass coverage, there will be some out of pocket expense for replacement or repair.” In this case, your comprehensive or collision deductible would apply, and if the repair cost is less than the deductible, you’d pay out of pocket.
     • They provide an example: “Depending on the make, year and model of your car, windshield replacement could cost anywhere upwards of $250. If the cost of your windshield is more than your deductible, then it would make sense to file a claim.” This helps customers make an informed decision.

Why Their Insurance Support Matters

• Clarity and Education: They demystify the insurance process, helping customers understand their coverage and options.
• Convenience: By handling claim filing and communication with insurance companies, they save customers significant time and effort.
• Trust: Their transparency regarding different insurance scenarios builds trust and reduces potential surprises for customers.
• Expertise: Their experience as a “Preferred Service Provider by Most Insurance Companies” suggests a smooth and efficient claim process.

This comprehensive insurance support is a strong selling point for Fnsautoglass.com, ensuring customers in Arizona can confidently address their auto glass needs with financial clarity.

Quality Driven Service & Outstanding Customer Service

Fnsautoglass.com’s homepage heavily emphasizes its commitment to “Quality Driven Service” and “Outstanding Customer Service.” These aren’t just empty phrases.

They are backed by specific practices and assurances that aim to deliver a superior customer experience from start to finish.

Quality Driven Service

The company outlines several pillars that define its commitment to quality, primarily focusing on materials, installation standards, and long-term assurance.

• Use OEM Approved Glass:
  • Importance: OEM Original Equipment Manufacturer approved glass meets the exact specifications and quality standards set by the vehicle manufacturer. This ensures proper fit, optical clarity, and compatibility with vehicle systems, especially critical for ADAS features. It’s a clear differentiator from some cheaper aftermarket alternatives.
  • Benefit: Reduces the risk of leaks, wind noise, or improper functioning of sensors embedded in the windshield.
• Apply Best Urethane Bonding System:
  • Importance: The adhesive used to bond the windshield to the vehicle’s frame is crucial for structural integrity and passenger safety. Fnsautoglass.com specifically mentions using “SIKA Urethane Adhesive,” a leading brand known for its strength, durability, and fast curing times.
  • Benefit: Ensures the windshield is securely attached, maintaining the vehicle’s structural rigidity especially in rollovers and proper airbag deployment.
• Best Lifetime Warranty in the Industry:
  • Importance: A lifetime warranty on workmanship and materials provides long-term peace of mind. It signifies the company’s confidence in the durability of their repair or replacement and their commitment to standing behind their work.
  • Benefit: Protects the customer against defects in materials or installation errors for the lifespan of their ownership of the vehicle.
• In-Shop or Place of Your Choosing:
  • Importance: This flexibility caters to customer convenience, allowing them to choose the service location that best fits their schedule.
  • Benefit: Reduces logistical hurdles for the customer, whether they prefer to drop off their vehicle or have the service performed at home or work.
• Your Safety First / Member of Auto Glass Safety Council AGSC:
  • Importance: This is a paramount statement. Membership in the AGSC demonstrates adherence to the highest safety standards in auto glass installation, going beyond minimum requirements. This ensures that the installation practices contribute to the vehicle’s safety features, such as roof crush resistance and proper airbag deployment.
  • Benefit: Reassures customers that their vehicle’s safety is the top priority during the repair process.

Outstanding Customer Service

Beyond technical quality, Fnsautoglass.com highlights its dedication to a positive customer experience through communication and added value. Avita.com Review

• Constantly in Touch with Customer Throughout the Process:
  • Importance: Proactive communication reduces anxiety and keeps the customer informed at every stage, from initial quote to completion.
  • Benefit: Ensures the customer is always aware of the status of their repair, minimizing uncertainty and providing peace of mind.
• Easy Communications. Text, Chat, Video Call, Phone, eMail:
  • Benefit: Customers can choose the most convenient way to interact with the company, leading to a smoother and more efficient exchange of information.
• Free Windshield Inspection. Remote Video or In-Shop:
  • Importance: Offering a free inspection allows for accurate assessment of damage without an initial financial commitment. The option for remote video inspection is particularly convenient for busy individuals.
  • Benefit: Helps customers get a clear understanding of the damage and required service without having to travel or pay for an initial assessment.

Overall, Fnsautoglass.com builds a strong case for its reliability and customer-focused approach by detailing its commitment to both the technical excellence of its work and the quality of its customer interactions.

FAQ

What services does Fnsautoglass.com offer?

Fnsautoglass.com offers a comprehensive range of auto glass services, including windshield replacement, windshield repair for chips and cracks, truck glass repair and replacement, semi-truck windshield replacement, RV windshield replacement and repair, rear and side windows repair and replacement, and crucial Advanced Driver Assist System ADAS calibration.

Is Fnsautoglass.com a legitimate business?

Yes, based on the information provided on their website, Fnsautoglass.com appears to be a legitimate and well-established business.

They highlight over 25 years in business, boast an A+ BBB rating, and operate three physical brick-and-mortar locations in Phoenix, Scottsdale, and Fountain Hills, Arizona.

Does Fnsautoglass.com offer mobile service?

Yes, Fnsautoglass.com offers a free mobile service where a certified technician will come to your home or place of work at your convenience to perform the auto glass repair or replacement.

What kind of glass does Fnsautoglass.com use?

Fnsautoglass.com states they use “Original OEM Glass,” which means the glass meets the same quality and specifications as the glass originally installed in your vehicle by the manufacturer.

They also use SIKA Urethane Adhesive, a high-quality bonding system.

Does Fnsautoglass.com provide a warranty on their work?

Yes, Fnsautoglass.com offers a “Lifetime Warranty” on their auto glass replacement services, ensuring quality workmanship and materials for the duration of your ownership of the vehicle.

They also offer “FREE Lifetime Repair” on rock chips.

Do I need to get ADAS calibration done after a windshield replacement?

Yes, if your vehicle is equipped with Advanced Driver Assist Systems ADAS features like lane departure warning, forward collision alert, or adaptive cruise control, a recalibration is required after a windshield replacement. Novlathaispa.com Review

Fnsautoglass.com performs both static and dynamic recalibration to restore factory settings and ensure proper function of these safety features.

How does Fnsautoglass.com handle insurance claims?

Fnsautoglass.com works with all insurance companies and is a preferred service provider for most.

They handle the entire claims process, filing directly with your insurer and getting approval.

If you have glass coverage, they aim for no out-of-pocket expense for you, even if you have a deductible.

What if I don’t have glass coverage on my insurance policy?

If you do not have glass coverage added to your car insurance policy, Fnsautoglass.com will still provide services.

While you won’t be eligible for an insurance claim, they state they will do their best to minimize your out-of-pocket expense and assure competitive prices for non-insured customers.

How long does a windshield replacement take with Fnsautoglass.com?

Fnsautoglass.com aims for “1 Day Service” with a “2 hr Time-Window” for their mobile service appointments, indicating a commitment to quick and efficient turnaround times for windshield replacements.

What areas does Fnsautoglass.com serve?

Fnsautoglass.com primarily serves the Phoenix metro area, including Phoenix, Scottsdale, and Fountain Hills, Arizona.

They have physical locations in each of these cities.

Is Fnsautoglass.com a member of any safety organizations?

Yes, Fnsautoglass.com is a member of the Auto Glass Safety Council AGSC and employs AGRS Auto Glass Repair Safety Certified Installers, demonstrating their commitment to industry safety standards and best practices. Flogit2us.com Review

What is the process for getting a quote from Fnsautoglass.com?

You can request a free quote from Fnsautoglass.com by contacting them via phone or using the “Request Free Quote” form on their website.

You’ll typically need to provide your vehicle information and details about the damage.

Does Fnsautoglass.com offer services for semi-trucks and RVs?

Yes, Fnsautoglass.com specializes in a variety of vehicle types, including semi-truck windshield replacement and RV windshield replacement and repair, in addition to standard cars and trucks.

How can I communicate with Fnsautoglass.com?

Fnsautoglass.com offers multiple communication channels for customer convenience, including phone, text, chat, video call, and email, allowing you to choose your preferred method of contact.

What are Fnsautoglass.com’s business ethics?

Fnsautoglass.com explicitly states that “business ethics is of prime importance.” They pride themselves on upholding high ethical standards, conducting business with morals, integrity, and transparency, and explicitly state “No Cash Backs or Sales Gimmicks.”

Does Fnsautoglass.com offer any additional discounts or perks?

Yes, Fnsautoglass.com offers a few perks, including free mobile service, free lifetime repair on rock chips, 10% off window tinting, and a free 1-month car wash with certain services.

Can I drop off my vehicle at Fnsautoglass.com without direct contact for safety reasons?

Yes, Fnsautoglass.com offers a “Park & Leave” option.

You can drop off your vehicle at any of their three locations, leave the keys in a designated safe deposit box, and they will contact you when the work is complete, addressing health safety concerns.

What should I look for when picking a windshield company in Phoenix, according to Fnsautoglass.com?

Fnsautoglass.com advises looking for companies that have been around for a while, have a brick-and-mortar presence, offer a clear written warranty, are members of the Auto Glass Safety Council, employ AGRS Certified Installers, do not offer cash backs or cheesy sales tactics, and have good, real reviews on platforms like BBB.

Does Fnsautoglass.com explain Arizona’s auto glass insurance law on their website?

Yes, Fnsautoglass.com has a dedicated section that explains Arizona’s auto glass insurance law, clarifying that glass coverage is often optional and, if purchased, can result in $0 out-of-pocket expenses for replacements or repairs. Taiga.io Review

What is the general process for a windshield replacement with Fnsautoglass.com?

The process is simplified to three steps: first, you provide your insurance info. second, they contact your insurance for approval.

And third, they schedule your job for replacement or repair, either in-shop or via their free mobile service.