Flooring365.co.uk Reviews

Based on checking the website, Flooring365.co.uk appears to be a legitimate online retailer specializing in a wide range of flooring solutions, primarily focusing on wood flooring, luxury vinyl tile LVT, and laminate. Their website emphasizes competitive pricing, free unlimited samples, and express delivery as core tenets of their service. While the site highlights thousands of happy customers and 5-star reviews, a deeper dive into actual customer feedback and their operational claims is essential to form a comprehensive understanding of their overall reliability and product quality. This review will dissect various aspects of Flooring365.co.uk, from their product offerings and pricing strategies to their customer service and delivery mechanisms, providing a thorough overview for anyone considering them for their flooring needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Flooring365.co.uk’s Core Offerings

Flooring365.co.uk positions itself as a specialist in diverse flooring types, aiming to cater to various aesthetic and functional requirements for different rooms within a home.

Their primary focus appears to be on real wood flooring, but they also prominently feature modern alternatives.

Engineered Wood Flooring: A Flagship Product

Engineered wood flooring is clearly a cornerstone of their inventory.

The website features a significant array of options, often highlighting best-selling ranges with impressive star ratings.

• Variety and Specifications: They list various dimensions e.g., 125mm x 14/3mm, 190mm x 14/3mm and finishes like brushed and oiled, lacquered, and unfinished. This suggests a commitment to providing options for different preferences in terms of look and durability.
• Price Points: Examples like “Glanwell Engineered Natural Oak Brushed and Oiled 125mm x 14/3mm Wood Flooring” at £27.99 inc. VAT showcase their competitive pricing, often accompanied by claims of “lowest prices online” and savings of up to 70% off RRP, or £60 per square meter in sales. This aggressive pricing strategy is a key selling point.
• Unlimited Free Samples: A significant differentiator is their offer of unlimited free samples, allowing customers to try multiple styles in their home before making a commitment. This significantly reduces buyer’s remorse and aids in color and texture matching.

Solid Wood Flooring: The Traditional Choice

For those seeking authenticity, Flooring365.co.uk also offers a robust selection of solid wood flooring.

• Authenticity and Durability: Solid wood is presented as a 100% real wood, authentic experience, known for its longevity and ability to be sanded and refinished multiple times.
• Oak Dominance: Oak flooring is specifically highlighted, with a “hundreds of styles” claim in their Oak Flooring Sale, indicating its popularity and their extensive stock in this category.
• Sale Opportunities: Similar to engineered wood, solid wood flooring is often part of their sales, with advertised savings of up to £90 per square meter, making premium options more accessible.

Luxury Vinyl Tile LVT and Laminate Flooring

Beyond real wood, Flooring365.co.uk provides modern, practical flooring solutions.

• LVT Features: LVT is promoted for its water resistance, making it ideal for bathrooms and kitchens. They showcase various designs, including herringbone patterns, mimicking wood and stone aesthetics. Examples like “Calder Luxury Vinyl Smoked Grey Herringbone LVT Flooring” at £21.49 inc. VAT demonstrate their pricing.
• Laminate Versatility: Laminate flooring offers a cost-effective alternative with a wide range of designs that replicate natural materials. While less detailed on the homepage for laminate, its inclusion indicates a comprehensive product portfolio.
• Room-Specific Recommendations: The website organizes flooring by room kitchen, bathroom, living room, bedroom, guiding customers towards appropriate water-resistant or high-impact flooring types for specific areas of the home. This user-centric approach simplifies the selection process.

Parquet Flooring: Adding Elegance

Parquet flooring, known for its intricate patterns and sophisticated look, is another key offering.

• Style and Quality: Parquet is marketed for its “style and high quality finish,” bringing a “wow” factor to any room. This caters to customers looking for distinctive design elements.
• Material Options: They provide parquet in solid wood, engineered wood, laminates, and LVT, with various finishes such as Oak and Walnut, offering both traditional and contemporary choices.
• Competitive Pricing for Niche Products: Even for a more specialized product like parquet, they claim to have the “lowest priced online,” reinforcing their overarching value proposition.

The Promise of “Lowest Prices Online”

A recurring theme throughout the Flooring365.co.uk website is their commitment to offering the “lowest prices online.” This bold claim is central to their marketing strategy and is backed by several assurances.

Daily Price Checks

Flooring365.co.uk states they “check our prices daily to ensure we’re offering unbeatable value on our entire flooring range.”

• Competitive Edge: This suggests a proactive approach to market analysis, aiming to undercut competitors and maintain a price leadership position. For consumers, this implies that they are consistently getting the best possible deal.
• Trust and Transparency: While a direct comparison tool isn’t immediately visible, this claim attempts to build trust by asserting their dedication to providing value without requiring the customer to extensive price comparisons.

Price Match Guarantee Implied

Although not explicitly called a “price match guarantee,” the consistent emphasis on “lowest prices online” strongly implies that they are confident in their pricing and expect to be the most affordable option. Pulseofpotential.com Reviews

• Consumer Benefit: For budget-conscious buyers, this is a significant draw. It removes the need for extensive shopping around, theoretically saving time and effort.
• Verification: Smart consumers will, of course, still perform their own due diligence by checking prices with other reputable retailers. However, Flooring365.co.uk’s assertiveness on this point suggests they aim to be highly competitive.

Sale Events and Discounts

The website prominently features various “Sale” sections, such as “Engineered Wood Flooring Sale” and “Solid Wood Flooring Sale.”

• Significant Savings: They advertise impressive savings, like “up to 70% off RRP and savings up to £60 per square meter” on engineered wood, and “save up to £90 per square metre” on solid wood. These substantial discounts are designed to attract customers looking for premium products at reduced costs.
• Limited-Time Offers: While not explicitly stated as limited-time, sales often imply urgency, encouraging quicker purchasing decisions. It’s advisable for customers to check the longevity of these sale prices.

Unpacking Their Customer Service Claims

Flooring365.co.uk prides itself on “5* customer service,” supported by “thousands of happy customers.” This suggests a strong focus on post-purchase support and customer satisfaction.

Dedicated Support and Aftersales Team

The website mentions a “dedicated support and aftersales team” as a cornerstone of their 5-star service.

• Accessibility: They provide a phone number 0333 002 0175 and a “Help Centre” link, suggesting multiple channels for customer inquiries. LiveChat is also listed as an option, indicating immediate online assistance.
• Problem Resolution: A strong aftersales team is crucial for addressing any issues that arise with orders, delivery, or product quality. This claim suggests they are prepared to handle such scenarios efficiently.
• Importance of Reviews: While they boast 5-star reviews, prospective customers should always check independent review platforms like Trustpilot for unbiased feedback on their support services. Real-world experiences with problem resolution are key indicators.

Unlimited Free Samples: A Customer-Centric Feature

Their offer of “unlimited samples, so you really can find the perfect flooring for your home” is a significant customer service advantage.

• Risk Reduction: This policy virtually eliminates the risk of ordering a large quantity of flooring only to find the color or texture doesn’t match the home environment. It allows for confident decision-making.
• Logistical Efficiency: Delivering samples direct to the door simplifies the process for the customer, saving them trips to physical showrooms.
• Competitive Advantage: Unlike many retailers who limit samples or charge for them, this “unlimited” policy sets them apart, reinforcing their customer-first approach.

Contact and Help Centre

The website structure suggests an effort to make customer support accessible.

• Contact Us: A clear “Contact Us” link is present, likely leading to forms, email addresses, or further phone options.
• Help Centre: The “Help Centre” implies a repository of FAQs, guides, and troubleshooting information, empowering customers to find answers independently before needing direct assistance. This can significantly reduce the load on their support team and provide instant solutions for common queries.

The Logistics of Express Delivery

Flooring365.co.uk highlights “express delivery” as another key benefit, made possible by their “network of flooring warehouses and delivery team.”

National Coverage

The mention of delivering “throughout the UK” indicates a broad reach, catering to customers across the country.

• Accessibility: This ensures that geographic location isn’t a barrier to accessing their products and competitive pricing.
• Logistical Scale: Operating across the UK requires a robust logistics network, suggesting a certain level of operational maturity.

Network of Warehouses

Their claim of a “network of flooring warehouses” is crucial for efficient delivery.

• Stock Availability: Multiple warehouses typically mean better stock distribution and faster fulfillment times for popular products.
• Reduced Lead Times: By having products closer to the customer, they can minimize transit times, supporting their “express delivery” promise.

Delivery Team

The presence of a “delivery team” suggests they either have their own fleet or work closely with dedicated, reliable third-party logistics providers.

• Control and Quality: Having greater control over the delivery process, whether directly or through trusted partners, can lead to better service quality and fewer delivery issues.
• Communication: A dedicated team often means better communication regarding delivery schedules and potential delays.

Understanding “Express”

While “express” is a strong claim, specific delivery timelines are typically detailed in their delivery policy. Trustatrader.com Reviews

• Definition: “Express” can mean different things to different retailers e.g., 1-2 days, 3-5 days. Customers should always verify the precise delivery timeframe for their specific order and location before purchase.
• Stocked vs. Non-Stocked Items: The website clarifies “express delivery on our stocked flooring ranges,” implying that non-stocked or special order items might have longer lead times. This is a common and reasonable distinction.

Evaluating Product Quality and Durability

While price and service are crucial, the longevity and performance of the flooring itself are paramount.

Flooring365.co.uk’s product descriptions offer insights into their quality emphasis.

Material Specifications

The website provides specific details for their products, which helps in assessing quality.

• Layer Thickness Engineered Wood: For engineered wood, they specify wear layer thickness e.g., 14/3mm, 18/5mm. The top layer of real wood e.g., 3mm or 5mm is critical for durability and how many times the floor can be sanded. A 5mm wear layer, for example, is generally considered very good for residential use and allows for multiple refinishes.
• Protective Coatings: References to “brushed and oiled,” “lacquered,” and “unfinished” options indicate different surface treatments. Lacquered finishes offer high durability and low maintenance, while oiled finishes provide a more natural look and are easier to spot-repair. Unfinished options allow for custom on-site finishing.
• LVT Wear Layers: For LVT, wear layer thickness e.g., 0.3mm, 0.5mm is mentioned. A 0.5mm wear layer is considered suitable for heavy domestic and light commercial use, suggesting robust quality.

Authentic Materials

They emphasize “100% real wood” for solid wood flooring, appealing to customers seeking genuine materials.

• Sustainability: While not explicitly detailed on the homepage, customers interested in sustainability might look for certifications or information on the sourcing of their wood.
• Character and Aesthetics: The mention of “characterful, stunning oak flooring” suggests they focus on the natural beauty and unique features of real wood.

Supplier Relationships Implied

While they don’t explicitly name their manufacturing partners on the homepage, their ability to offer a “massive range of colours, styles and finishes” implies strong relationships with reputable flooring manufacturers or direct import capabilities.

• Quality Control: Reputable retailers typically have quality control processes in place with their suppliers to ensure products meet certain standards.

Customer Feedback as an Indicator

The presence of star ratings on individual product listings e.g., “★★★★★” provides a quick visual indicator of customer satisfaction with specific products.

• Aggregated Feedback: While internal ratings are useful, cross-referencing with external review sites can provide a broader perspective on overall product performance and any common issues reported by users.
• Long-Term Durability: For flooring, true quality is often assessed over years of use. Customer reviews mentioning long-term satisfaction or specific issues after extended periods can be highly valuable.

Exploring the Returns and Warranty Policies

Understanding the policies around returns and product warranties is critical for any significant online purchase.

While not detailed on the homepage, these are standard expectations for a reputable retailer.

Standard Returns Policy

Most online retailers offer a return window for unopened and unused products.

• Timeframe: Typically, this is 14 to 30 days from delivery. Customers should verify Flooring365.co.uk’s specific timeframe.
• Condition: Returns usually require products to be in their original packaging and in resalable condition.
• Restocking Fees: Some companies charge restocking fees, especially for larger items or special orders. It’s important to check if Flooring365.co.uk applies such fees.
• Return Shipping: Who bears the cost of return shipping is another key detail. For heavy items like flooring, this can be substantial.

Product Warranties

Flooring products often come with manufacturer warranties covering defects. Faresonfleek.com Reviews

• Duration: Warranties for flooring can range from a few years for laminate to 20+ years or even lifetime for high-quality engineered or solid wood.
• Coverage: Warranties typically cover manufacturing defects, structural integrity, and sometimes wear resistance especially for laminate and LVT wear layers. They usually do not cover damage due to improper installation, maintenance, or environmental factors e.g., moisture, extreme temperature fluctuations.
• Warranty Claims Process: Understanding how to initiate a warranty claim, what documentation is required, and the typical resolution process is important.

Damaged or Faulty Goods

Policies for damaged or faulty goods upon arrival are distinct from standard returns.

• Reporting Period: Customers usually have a very short window e.g., 24-48 hours to report transit damage or obvious defects.
• Resolution: Reputable retailers will arrange for replacement or refund for genuinely faulty or damaged items, often covering return shipping costs in these instances.

Importance of Installation Guidelines

While not a return policy, proper installation is often a prerequisite for warranty validity.

• Professional Installation: Many flooring types, especially real wood, require professional installation or adherence to strict guidelines regarding subfloor preparation, acclimation, and humidity control.
• Manufacturer Instructions: Customers should always follow the manufacturer’s installation instructions meticulously to avoid voiding their warranty. Flooring365.co.uk might provide or link to these guidelines.

The Flooring Visualiser and Local Fitters Program

Flooring365.co.uk integrates practical tools and services to enhance the customer experience, addressing common challenges in flooring selection and installation.

Flooring Visualiser: See Before You Buy

The “Flooring Visualiser” tool is a modern and highly beneficial feature for online flooring retailers.

• Enhanced Decision-Making: This tool allows customers to upload a photo of their room and virtually “install” different flooring options. This provides a realistic preview, helping customers visualize how various styles, colors, and patterns will look in their actual space.
• Reduced Uncertainty: It mitigates the risk of dissatisfaction due to misjudgment of color or style, which can occur when relying solely on small samples.
• User Engagement: Such interactive tools increase user engagement on the website and provide a more immersive shopping experience.

Find Local Fitters: Bridging the Gap

Recognizing that many customers need professional installation, the “Find Local Fitters” service is a valuable addition.

• Comprehensive Solution: This service addresses a major pain point for online flooring buyers – finding reliable installers. It transforms Flooring365.co.uk from just a supplier into a more comprehensive solution provider.
• Vetted Professionals Implied: While details aren’t on the homepage, such programs usually involve a network of vetted or recommended installers, giving customers confidence in the quality of workmanship.
• Convenience: It saves customers the time and effort of independently searching for and vetting local contractors, streamlining the entire flooring project.
• Potential Partnership Benefits: For Flooring365.co.uk, this program could foster partnerships with installers, potentially leading to repeat business and referrals.

Complementary Services

These tools complement the free samples and express delivery, creating a more holistic purchase journey.

• Streamlined Process: From selection samples, visualiser to purchase competitive pricing, express delivery to installation local fitters, the website aims to guide the customer through every step.
• Customer Confidence: By offering these integrated services, Flooring365.co.uk instills greater confidence in potential buyers, making the online purchase of a significant home improvement item less daunting.

Assessing Trust and Reliability through User Reviews

While Flooring365.co.uk claims “thousands of happy customers” and “5* reviews,” it’s crucial to look beyond self-reported metrics and investigate independent platforms.

Trustpilot: A Key Indicator

The homepage explicitly mentions being “rated highly on Trustpilot.” This is a positive sign as Trustpilot is a widely recognized independent review platform.

• Transparency: By directing users to Trustpilot, they demonstrate a degree of transparency, inviting scrutiny of their customer feedback.
• Authenticity: Trustpilot reviews are generally considered more authentic than reviews solely hosted on a company’s own website.
• Volume and Rating: A high volume of reviews combined with a consistently high average rating on Trustpilot e.g., 4.5 stars and above typically indicates strong customer satisfaction. Users should look for patterns in positive feedback e.g., good delivery, helpful staff, quality product and negative feedback e.g., delivery issues, product defects, poor communication.

Key Aspects to Monitor in Reviews

When analyzing reviews, several themes often emerge that speak to a company’s reliability.

• Delivery Experience: Are deliveries on time? Is the communication clear? Are items damaged in transit?
• Product Accuracy: Do the products received match the samples and online descriptions? Are customers generally happy with the quality?
• Customer Service Responsiveness: How quickly and effectively do they respond to queries or issues? Are they helpful and polite?
• Problem Resolution: How well do they handle complaints, returns, or faulty products? Do they resolve issues to the customer’s satisfaction?
• Value for Money: Do customers feel they received good value considering the price paid?

Consistency Across Platforms

While Trustpilot is mentioned, checking other review sites or forums where customers might discuss their experiences can provide a more rounded view. Littlefairs.shop Reviews

However, Trustpilot usually provides a sufficiently robust dataset for initial assessment.

Interpreting Negative Reviews

No company is perfect.

Even highly-rated businesses will have some negative reviews. It’s important to:

• Look for patterns: Are similar complaints recurring?
• Assess company responses: Does the company respond to negative reviews professionally and offer solutions? This indicates a commitment to customer satisfaction and a willingness to address issues.
• Consider context: Sometimes, negative reviews stem from misunderstandings or issues outside the company’s direct control.

Considerations Before Purchasing from Flooring365.co.uk

While the website presents a compelling case, a few practical considerations are always prudent before making a significant investment in flooring.

Confirming Specific Product Details

While general specifications are listed, detailed technical specifications for each product might be on individual product pages.

• Installation Method: Confirm recommended installation methods e.g., glue-down, floating, click-lock.
• Underfloor Heating Compatibility: If you have underfloor heating, verify that the chosen flooring is compatible.
• Maintenance Requirements: Understand the specific cleaning and maintenance instructions for the chosen finish e.g., oiled floors require re-oiling, lacquered floors are lower maintenance but harder to spot-repair.

Measuring Accurately

Flooring quantities are critical.

• Professional Measurement: Consider getting a professional to measure your rooms to avoid over- or under-ordering.
• Waste Allowance: Always order a slight overage typically 5-10% to account for cuts, waste, and future repairs. The website may offer guidance on this.

Delivery Logistics and Access

Consider the practicalities of delivery for heavy and bulky items.

• Access: Ensure there is adequate access for delivery vehicles and that someone is available to receive and help offload the goods.
• Storage: Plan for suitable, dry storage space for the flooring before installation, especially for real wood products that need to acclimate.

Acclimation Period

For real wood and engineered wood flooring, an acclimation period is often required.

• Humidity and Temperature: Flooring typically needs to sit in the room where it will be installed for several days or even weeks to acclimate to the room’s temperature and humidity levels. This prevents future expansion or contraction issues.
• Check Guidelines: Verify Flooring365.co.uk’s specific acclimation recommendations, as well as the manufacturer’s guidelines.

Installation Expertise

Even with a “Find Local Fitters” program, it’s beneficial to be informed.

• DIY vs. Professional: While some types of flooring like certain laminates or click-LVT are DIY-friendly, others like solid wood, complex parquet patterns, or glue-down LVT are best left to professionals.
• Installer Vetting: If using their recommended fitters, ask about their experience, insurance, and references. If sourcing independently, thoroughly vet any installer.

Waste Disposal

Plan for the disposal of old flooring and any offcuts from the new installation. Voxi.co.uk Reviews

• Local Regulations: Check local council guidelines for waste disposal or consider hiring a skip.

Frequently Asked Questions

What types of flooring does Flooring365.co.uk offer?

Flooring365.co.uk primarily offers Engineered Wood Flooring, Solid Wood Flooring, Luxury Vinyl Tile LVT, Parquet Flooring, and Laminate Flooring.

They also specialize in specific wood types like Oak flooring.

Does Flooring365.co.uk offer free samples?

Yes, Flooring365.co.uk offers unlimited free samples across their entire stocked flooring range, delivered directly to your door.

How does Flooring365.co.uk ensure low prices?

Flooring365.co.uk states they check their prices daily to ensure they are offering unbeatable value and the lowest prices online, often featuring significant sale discounts of up to 70% off RRP.

What is “Engineered Wood Flooring”?

Engineered wood flooring is made of multiple layers of wood, with a top layer of real hardwood, making it more stable and less prone to expansion/contraction than solid wood, while still offering the look and feel of real timber.

Is Solid Wood Flooring better than Engineered Wood Flooring?

“Better” depends on your needs.

Solid wood is 100% real wood, offering authenticity and multiple refinishes, but is more susceptible to moisture changes.

Engineered wood is more stable, often compatible with underfloor heating, and can be more cost-effective while still providing a real wood finish.

What is Luxury Vinyl Tile LVT good for?

LVT is excellent for areas prone to moisture, such as kitchens and bathrooms, due to its water-resistant properties.

It’s also durable, comfortable underfoot, and comes in a wide variety of designs mimicking wood or stone. Catkissfish.com Reviews

Can I install Flooring365.co.uk products myself?

Yes, some flooring types like certain laminates or click-system LVTs are suitable for DIY installation.

However, complex installations like solid wood, glue-down LVT, or intricate parquet patterns often benefit from professional fitting.

Does Flooring365.co.uk provide an installation service?

While Flooring365.co.uk does not directly offer installation, they have a “Find Local Fitters” service to help customers connect with professional installers in their area.

What is the Flooring Visualiser tool?

The Flooring Visualiser is an online tool offered by Flooring365.co.uk that allows customers to upload a photo of their room and virtually see how different flooring options would look in their space before purchasing.

What is “express delivery” from Flooring365.co.uk?

Flooring365.co.uk offers express delivery on their stocked flooring ranges, thanks to their network of warehouses and delivery team, aiming to get your order to you quickly.

Specific delivery times should be confirmed at checkout or in their delivery policy.

How do I contact Flooring365.co.uk customer service?

You can contact Flooring365.co.uk via phone at 0333 002 0175, through their LiveChat feature, or by visiting their “Contact Us” or “Help Centre” sections on the website.

What is Parquet Flooring?

Parquet flooring is a type of wood flooring made from small blocks or strips of wood arranged in geometric patterns, such as herringbone or chevron, creating a distinctive and elegant look.

Is Oak flooring a popular choice?

Yes, Oak flooring is highly popular due to its durability, versatility, and attractive grain patterns, making it suitable for a wide range of interior styles.

Flooring365.co.uk features an extensive Oak Flooring Sale. Gardenarch.co.uk Reviews

Are there reviews available for Flooring365.co.uk?

Yes, Flooring365.co.uk states they are “rated highly on Trustpilot” and boast “thousands of happy customers” with 5-star reviews, indicating a strong positive reputation.

How do I choose the right flooring for my kitchen?

For kitchen flooring, Flooring365.co.uk recommends hard-wearing and water-resistant options such as Luxury Vinyl Tile LVT or certain engineered wood products designed for higher moisture areas.

What should I consider for bathroom flooring?

For bathrooms, water resistance is key.

Flooring365.co.uk suggests water-resistant flooring options like Luxury Vinyl Tile LVT for their suitability in high-moisture environments.

What is the wear layer on engineered wood or LVT?

The wear layer is the top protective layer on engineered wood real wood veneer or LVT a clear coating that determines its durability and resistance to scratches, dents, and wear.

A thicker wear layer generally means more durability.

Do I need to acclimate my flooring before installation?

Yes, particularly for real wood and engineered wood flooring, it’s crucial to allow the flooring to acclimate to the temperature and humidity of your home for a specified period usually several days before installation to prevent future issues.

What if my flooring arrives damaged?

You should inspect your order upon delivery and report any damage to Flooring365.co.uk’s customer service immediately, typically within a very short timeframe e.g., 24-48 hours, to arrange for replacement or resolution.

Does Flooring365.co.uk sell accessories like underlay or adhesives?

While not explicitly detailed on the homepage, reputable flooring retailers typically offer complementary accessories such as underlay, adhesives, trim, and cleaning products.

It is advisable to check their product categories or contact customer service for a complete list. Webdoctor.ie Reviews