Filmora cancel subscription

To cancel your Filmora subscription, the quickest and most straightforward way is usually through your Wondershare Account Center on their website, where you can easily manage your plan and turn off auto-renewal.

Sometimes, we jump into a new video editor like Filmora, full of creative energy, only to find our needs change or another tool simply fits better. If you’ve been using Filmora, which is a product of Wondershare, and you’re now thinking about ending your subscription, you’re in the right spot. It might seem a little daunting to figure out the exact steps, especially with auto-renewals looming, but don’t worry, it’s totally manageable. We’ll walk you through everything, from stopping those recurring payments to understanding Wondershare’s refund policy. The goal here is to make sure you can confidently manage your subscription, whether you’re canceling because your project is done, or you’re just moving on to something new.

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How to Cancel Your Filmora Wondershare Subscription: A Step-by-Step Guide

Cancelling your Filmora subscription, which is managed by Wondershare, can be done in a few different ways depending on how you originally subscribed. The most reliable method is usually through your Wondershare account online. Let’s break down each option so you can choose the one that works best for you.

Option 1: Cancelling Directly Through Your Wondershare Account Recommended

This is generally the most effective way to cancel your Filmora subscription, especially if you purchased it directly from the Wondershare website. It gives you direct control over your plan.

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1. Head to the Wondershare Website and Log In: First things first, open your web browser and go to the official Wondershare website wondershare.com. Look for the “Sign In” or “Log In” button, usually found in the top right corner. You’ll need to use the email address and password associated with your Filmora purchase. If you signed in using Google, Facebook, Twitter, or Apple, use those options to log in.
2. Navigate to Your Account Center: Once you’re logged in, you should see your profile icon or name. Click on it, and then select “Account Center” from the dropdown menu. This is your central hub for all things Wondershare related to your account.
3. Find “Plan & Products” or “My Subscription”: Inside the Account Center, you’re looking for a section called “Plan & Products” or “My Subscription”. Sometimes it’s on the left-hand side menu, or you might need to click on an “Overview” tab first.
4. Manage Your Subscription: Under “Plan & Products,” you’ll usually see an option like “Manage Subscription”. Click on this to view all your active Wondershare subscriptions, including Filmora.
5. Initiate the Cancellation: Locate your Filmora subscription and click “Manage Plan”. Here, you should find a “Cancel Subscription” button or an option to “Stop automatic license renewal”. Click it!
6. Provide a Reason and Confirm: Wondershare will likely ask you to choose a reason for cancelling. Pick the most suitable option, then follow the on-screen prompts to complete your cancellation. You’ll probably have to click “Continue” or “Confirm” a few times. Make sure you see a final confirmation message, and ideally, you’ll receive a confirmation email from Wondershare. Keep this email for your records!

Option 2: Cancelling on Mobile Devices Filmora App

If you subscribed to Filmora through its mobile app often called FilmoraGo or Filmora: AI Video Editor, Maker, you’ll need to cancel it directly through your device’s app store. Remember, just deleting the app won’t cancel your subscription, so don’t just hit that uninstall button and call it a day.

For Android Users Google Play

1. Open the Google Play Store: Grab your Android phone or tablet and open the Google Play Store app.
2. Check Your Account: Make sure you’re logged into the correct Google Account that you used when you originally subscribed to Filmora. This is a common pitfall!
3. Go to Subscriptions: Tap the menu icon often three horizontal lines or your profile picture in the top left or top right corner, then select “Payments & subscriptions,” followed by “Subscriptions”.
4. Find and Cancel Filmora: Look for “Filmora: AI Video Editor, Maker” or “FilmoraGo” in your list of subscriptions. Tap on it, then select “Cancel subscription”. Follow any further instructions to confirm.

For iPhone/iPad Users Apple App Store

1. Open Settings: On your iPhone or iPad, go to the “Settings” app.
2. Tap Your Apple ID: Tap on your name/Apple ID at the very top of the Settings menu.
3. Go to Subscriptions: Tap “Subscriptions”. You might need to authenticate with your Face ID, Touch ID, or passcode.
4. Find and Cancel Filmora: Locate “Filmora: AI Video Editor, Maker” or “FilmoraGo” in your active subscriptions. Tap on it, then tap “Cancel Subscription” and confirm your choice.

Option 3: Cancelling via PayPal If Applicable

If you originally paid for your Filmora or Wondershare subscription using PayPal, you can often manage and cancel the automatic payments directly through your PayPal account.

1. Log in to PayPal: Go to paypal.com and sign in to your account.
2. Access Automatic Payments: Navigate to your “Settings” often a gear icon. Then, look for “Payments” and click on “Manage Automatic Payments”.
3. Find Wondershare/Filmora: In the list of automatic payments, find either “Filmora: AI Video Editor, Maker” or “WONDERSHARE TECHNOLOGY CO.,LIMITED”.
4. Cancel and Confirm: Select the subscription, then click “Cancel” or “Deactivate” and confirm your decision.

What if You Paid via Credit Card Directly and Can’t Cancel Online?

In some rare cases, or if you encounter technical difficulties, you might not be able to cancel through your Wondershare account or other methods. If you paid directly with a credit card, you have a couple of options: How to Easily Cancel Your Wondershare Filmora Subscription (and Get a Refund!)

1. Contact Wondershare Support: Your first step should always be to reach out to Wondershare customer support. They can help you with the cancellation process or manually stop the auto-renewal. Be prepared with your order number and the email associated with your account.
2. Contact Your Bank/Card Issuer: As a last resort, if you’ve tried everything else and are still being charged, you can contact your bank or credit card company. Explain the situation and ask them to block future payments from Wondershare/Filmora. This should only be done if other methods fail, as it can sometimes lead to account issues with Wondershare.

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Understanding Wondershare’s Refund Policy: What You Need to Know

Cancelling your subscription is one thing, but getting a refund is a separate matter, and Wondershare has specific policies in place. It’s really important to understand these rules, especially their “30-day Money Back Guarantee,” to know if you’re eligible.

The 30-Day Money-Back Guarantee

Wondershare offers a 30-day money-back guarantee for most of its products, including Filmora. This means if you cancel within 30 days of your initial purchase, you might be able to get your money back. However, there are some key conditions. If you cancel after 30 days, your initial payment is generally non-refundable.

Important Note for Auto-Renewal: The 30-day policy usually does not apply to auto-renewal charges. Wondershare states they send a notification email about 15 days before a renewal deduction. If you don’t cancel before that renewal, getting a refund for the auto-renewed period can be difficult, even if it’s within 30 days of the renewal charge. Some users have expressed frustration over this, highlighting that auto-renewal issues are a common complaint.

When You Might Be Eligible for a Refund

Wondershare is generally open to refund requests under specific circumstances. Here are some common situations where you might get your money back: Finding Filmora Coupon Codes on Reddit and Beyond: Your Ultimate Savings Guide

• Accidental Double Purchase: If you mistakenly bought the same product twice, or bought two products with very similar functions without realizing it.
• Wrong Product Purchase: You bought the wrong Filmora product but then purchased the correct one directly from Wondershare.
• Product Not Used Mistake: You purchased a product by mistake and didn’t use it.
• No Confirmation Email/Support Response: You didn’t receive a confirmation email within 24 hours of purchase, and after contacting support, you didn’t get a timely response within 24 hours from them.
• Terminal Technical Problems: The software has significant technical issues that Wondershare’s support team couldn’t resolve within 15 days, and you don’t want to wait for an update.
• Extended Services Purchased by Mistake: You bought Extended Download Service EDS, Registration Backup Service RBS, or Download Insurance Service separately without knowing they could be removed.

Situations Where a Refund is Unlikely

Just as there are eligible scenarios, there are also clear instances where Wondershare typically won’t issue a refund:

• “Change of Mind”: If you simply change your mind after purchasing.
• Partial Bundle Refunds: Wondershare’s payment platform often doesn’t support partial refunds for bundles. They might refund the whole bundle if you buy the correct product separately within the guarantee period.
• Expired License/Credits Used: If your license has expired, or if you’ve used up credits e.g., for speech-to-text features even if the subscription hasn’t technically expired.
• After the Guarantee Period: If more than 30 days have passed since your initial purchase.
• Refusal to Cooperate with Support: If you have technical issues but refuse to work with Wondershare’s support team to troubleshoot the problem or decline to provide necessary information.
• Purchases from Third-Party Sellers: Products bought from resellers, individuals, or auction sites like eBay or Amazon Marketplace are subject to that seller’s return policy, not Wondershare’s.
• Unauthorized Payments: For cases of fraud or unauthorized payments, you’re usually advised to contact your card issuer directly.

How to Request a Refund

If you believe you’re eligible for a refund, here’s how to usually go about it:

1. Visit the Returns & Exchange Page: Wondershare usually directs you to their dedicated “RETURNS & EXCHANGES” center on their website.
2. Submit a Form: You’ll typically need to enter your order number or the email address used for payment.
3. Select Item and Reason: Pick the product you want to return or exchange and specify your reason for the refund request.
4. Provide Details: Fill out the form with all the necessary information, detailing the issue you experienced.
5. Submit and Wait: Submit the form. Wondershare aims to respond within 24 hours.

What to Expect After Requesting a Refund

Once your refund request is approved, Wondershare will deactivate the corresponding license, and you’ll need to uninstall the software. For credit card payments, refunds typically take 7 to 30 days to process, depending on your bank’s policies. If you don’t see the refund within a month, it’s a good idea to contact Wondershare customer support again to check the status.

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Important Tips to Avoid Future Charges and Hassle

Nobody likes unexpected charges, especially when you thought you’d canceled something. Here are some proactive steps you can take to make sure your Filmora or Wondershare subscription experience is as smooth as possible, even when you decide to part ways.

Mark Your Calendar for Auto-Renewal Dates

This might sound old-fashioned, but it’s incredibly effective. When you first subscribe, or after an auto-renewal, make a note of the next renewal date on your personal calendar or a digital reminder app. Wondershare usually sends an email notification about 15 days before an auto-renewal, but sometimes these emails can get lost in spam or simply overlooked. A personal reminder gives you a safety net and enough time to cancel if you decide you no longer need the service.

Check Your Payment Method Regularly

Take a moment every few months to look at your bank statements or credit card activity. Do a quick scan for recurring charges from Wondershare or Filmora. This can help you catch any unexpected renewals that you might have missed or forgotten about. If you see a charge you don’t recognize or one you thought you’d canceled, you can address it immediately.

Keep Records of Everything

When you sign up, cancel, or request a refund, always keep a record of your actions. This includes:

• Confirmation Emails: Save any emails from Wondershare confirming your purchase, subscription, cancellation, or refund request.
• Screenshots: Take screenshots of the cancellation confirmation pages on their website.
• Order Numbers: Note down your order or transaction ID.
• Communication with Support: If you chat with customer support, save the chat transcript or take screenshots. If you call, note down the date, time, and the name of the representative you spoke with.

Having these records can be a lifesaver if there’s any dispute or confusion later on, especially if you find yourself needing to contact customer support or dispute a charge. Reaching Wondershare Customer Service by Phone: A Real-Talk Guide

Contact Support Early If You Have Issues

Don’t wait until the last minute if you’re having trouble canceling or if you have questions about your refund eligibility. Reach out to Wondershare customer support as soon as an issue arises. The sooner you contact them, the more likely they are to be able to help you resolve the problem before any unwanted charges occur. Many users on Reddit have shared experiences where early communication could have prevented further frustration.

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Frequently Asked Questions

What happens if I cancel my Filmora subscription?

When you cancel your Filmora Wondershare subscription, it typically means that future billing cycles will be stopped. Your service will usually continue until the end of your current paid-for term. For example, if you have a monthly subscription and cancel halfway through, you’ll still be able to use Filmora for the remainder of that month, but you won’t be charged again the following month. Once the current term ends, your access to the premium features will revert to the free version, and your license will be deactivated.

Can I get a refund if I cancel Filmora?

You might be eligible for a refund, especially if you cancel within Wondershare’s 30-day money-back guarantee period from your initial purchase. However, this policy usually does not apply to auto-renewal charges. Refunds are typically issued under specific conditions, such as accidental duplicate purchases or unresolved technical issues, but generally not for a “change of mind”.

How do I stop Filmora from auto-renewing?

The best way to stop Filmora’s auto-renewal is to log into your Wondershare Account Center on their website. Navigate to “Plan & Products” or “My Subscription,” then select “Manage Plan” for Filmora and click “Cancel Subscription” or “Stop automatic license renewal”. If you subscribed via a mobile app store or PayPal, you’ll need to cancel auto-renewal through those respective platforms. Wondershare Backup Android: Your Ultimate Guide to Keeping Your Data Safe

I subscribed to Filmora on my iPhone/Android, how do I cancel?

If you subscribed to the Filmora app like FilmoraGo or Filmora: AI Video Editor, Maker on your mobile device, you need to cancel through your device’s app store. For iPhone/iPad, go to Settings > Your Name > Subscriptions, find Filmora, and tap “Cancel Subscription”. For Android, open the Google Play Store app > Menu/Profile icon > Payments & subscriptions > Subscriptions, find Filmora, and tap “Cancel Subscription”. Simply deleting the app won’t cancel the subscription.

What if I don’t see the option to cancel my subscription in my Wondershare account?

If you can’t find the cancellation option in your Wondershare Account Center, it could be for a few reasons. First, ensure you’re logged into the correct Wondershare ID associated with the purchase. Sometimes, subscriptions made through third-party platforms like Apple App Store, Google Play, or even 2Checkout for older purchases need to be canceled there directly. If you’ve checked these possibilities and still can’t find it, it’s best to contact Wondershare’s customer support directly with your order details for assistance.

Will I lose my projects if I cancel my Filmora subscription?

No, cancelling your Filmora subscription typically does not mean you’ll lose your saved video projects. Your project files are usually stored locally on your computer. However, once your subscription ends, you might lose access to premium features, effects, stock media, and cloud services that came with the paid plan. If you try to export a project after your subscription ends, it may apply a watermark, or you might not be able to use certain paid assets within the project. It’s always a good idea to export any important projects while your subscription is still active.

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