Fidelis.dog Reviews

Based on looking at the website, Fidelis.dog appears to be an online retailer specializing in fresh, high-quality dog food and natural snacks.

The site emphasizes using human-grade ingredients, gentle steam-cooking methods, and a lack of artificial additives, positioning their products as a healthier alternative to conventional kibble, canned food, and even raw BARF diets.

They offer a variety of fresh menus, both frozen and in jars, along with dry menus, natural chews, training treats, and dental care items.

With claims of over 50,000 satisfied customers and more than 1 million meals sold, the platform aims to provide nutritious and palatable options for canine companions, developed with veterinary input.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Fidelis.dog Review & First Look

Upon an initial review of the Fidelis.dog website, it immediately presents itself as a premium brand focused on canine nutrition.

The design is clean, professional, and dog-centric, using appealing visuals of fresh ingredients and happy dogs.

The German language interface is prominent, indicating its primary market.

The core offering revolves around “Frische Menüs” Fresh Menus, which are described as gently steam-cooked and homemade from human-grade ingredients.

• First Impressions: The site loads quickly and is intuitively organized. Key categories like “Frische Menüs tiefgefroren” Fresh Menus frozen and “Frische Menüs im Glas” Fresh Menus in jars are easily accessible. The emphasis on natural, high-quality ingredients is consistently highlighted throughout the homepage.
• Trust Signals: Prominently displayed are statistics such as “4.9/5 from over 4,000 reviews” and “more than 50,000 satisfied customers,” which immediately build credibility. Customer testimonials with star ratings are also featured, providing social proof of product satisfaction.
• Product Philosophy: Fidelis.dog differentiates itself by highlighting its manufacturing process in their own facility “hauseigenen Manufaktur”. They explicitly state “Keine hohen Temperaturen, keine Füllstoffe, keine künstliche Vitaminzusätze, keine Extrusion, keine sterilisierten Dosen” No high temperatures, no fillers, no artificial vitamin additives, no extrusion, no sterilized cans, which speaks to a conscious consumer seeking natural options for their pets.

Fidelis.dog Features

Fidelis.dog offers a range of features designed to cater to health-conscious pet owners looking for superior food options.

Their approach is rooted in providing transparent information about ingredients and preparation methods.

• Ingredient Quality: The website consistently emphasizes the use of “frische Zutaten in Lebensmittelqualität” fresh ingredients in human-grade quality. This is a significant differentiator in the pet food industry, where many products use rendered or lower-grade components.
  • High-Quality Meat and Organs: They use “Hochwertiges Fleisch und Innereien” High-quality meat and offal.
  • Blanched Vegetables: Various blanched vegetable varieties are added.
  • High-Quality Oils and Natural Minerals: These are incorporated to ensure a balanced nutritional profile.
• Gentle Preparation Methods: The core of their fresh menus involves “schonend dampfgegart” gently steam-cooked at low temperatures. This method is claimed to preserve taste and nutrients better than high-heat processing.
  • Steam Cooking: Meats and organs are gently steam-cooked before other ingredients are mixed in.
  • Nutrient Retention: This method is designed to maximize the retention of natural nutrients, eliminating the need for synthetic additives often found in conventional pet foods.
• Variety of Product Lines: Fidelis.dog offers a diverse product portfolio beyond just fresh meals.
  • Fresh Menus Frozen: Delivered at -18 degrees Celsius in special insulated packaging.
  • Fresh Menus in Jars: Shelf-stable options, shipped in protective packaging.
  • Dry Menus: For those who prefer or need a dry food option.
  • Natural Chews and Treats: Including “Naturkausnacks” natural chews, “Naturleckerlis” natural treats, and “Zahnpflegesnacks” dental care snacks.
• Veterinary Development: The company states its products are “Mit Veterinären entwickelt” developed with veterinarians and feature a section where their resident veterinarian, who founded a center for dog health, endorses the natural and species-appropriate nutrition concept offered by Fidelis. This adds a layer of scientific credibility to their claims.
• Subscription Model: The presence of an “Abonnieren” Subscribe option suggests a subscription service for recurring orders, which can be convenient for regular customers.

Fidelis.dog Pros & Cons

When evaluating Fidelis.dog, it’s important to consider both its strengths and potential limitations from a consumer perspective.

Pros:

• High-Quality, Human-Grade Ingredients: This is perhaps the biggest draw. The commitment to using “Lebensmittelqualität” ingredients means pet owners can feel confident about what they are feeding their dogs, often surpassing the quality of many commercial pet foods.
• Gentle Cooking Process: The steam-cooking method at low temperatures aims to retain natural nutrients, which is superior to the high-heat extrusion process common in kibble production that can degrade vitamins and amino acids.
• Absence of Artificial Additives: The explicit statement of “0% künstliche Zusätze” 0% artificial additives, no fillers, and no artificial vitamin supplements is a significant advantage for dogs with sensitivities or owners who prefer a more natural diet.
• Improved Pet Health Claims: The website presents testimonials and expert opinions suggesting benefits such as improved digestion, reduced allergies, shinier coats, better skin quality, strengthened immune systems, and overall vitality. While anecdotal, these claims resonate with pet owners seeking solutions for their dogs’ health issues.
• Transparency: Fidelis.dog details its manufacturing process in its “eigene Manufaktur,” providing a sense of control and quality assurance that many large-scale pet food manufacturers don’t offer.
• Variety of Products: Offering both frozen and shelf-stable fresh meals, along with dry food and a wide array of natural snacks, caters to different needs and preferences of dog owners.
• Positive Customer Reviews: The high star ratings and numerous positive testimonials displayed on the homepage suggest a strong customer satisfaction rate. Over 50,000 satisfied customers is a significant number.

Cons:

• Price Point: While the website attempts to compare costs favorably to other premium options, high-quality, fresh, human-grade dog food typically comes at a higher price than conventional kibble. For budget-conscious owners, this might be a barrier. For instance, the examples given show costs ranging from €0.52 to €3.20 per day, which can add up significantly for larger dogs.
• Shipping and Storage: Fresh frozen meals require specific shipping and storage conditions -18 degrees Celsius. This means customers need adequate freezer space and must be available to receive deliveries to ensure the product remains frozen.
• Limited Market Reach Presumed: Given the German language and specific pricing in Euros, it’s reasonable to infer that Fidelis.dog primarily serves the German market, potentially limiting accessibility for international customers.
• Shelf-Life for Fresh Products: While fresh meals in jars are shelf-stable, the frozen options have a finite shelf life once thawed and require proper handling, which could be less convenient than simply scooping kibble.
• Comparison Claims: While the website makes strong claims about being “better than” canned, dry, BARF, and sous vide options, these are self-reported comparisons. While the arguments for their superiority are presented e.g., lower bacterial load than BARF, no microplastics from sous vide, customers should always conduct their own research and consult with a vet.

Fidelis.dog Alternatives

For pet owners seeking alternatives to Fidelis.dog, whether due to geographical limitations, price concerns, or a desire for different product formulations, several options exist in the fresh and natural pet food market.

• Local Pet Food Stores with Fresh Options: Many specialty pet stores, particularly in urban areas, now offer fresh, refrigerated, or frozen raw/cooked pet food from local producers. This allows for direct inspection of ingredients and reduces shipping concerns.
• Other Online Fresh Pet Food Delivery Services:
  • The Farmer’s Dog USA: Similar to Fidelis.dog, they offer fresh, human-grade, pre-portioned meals delivered frozen. They focus on personalized meal plans based on a dog’s specific needs.
  • Ollie USA: Another popular fresh dog food delivery service offering human-grade ingredients and customized meal plans.
  • Spot & Tango USA: Provides fresh, human-grade recipes, including “UnKibble” fresh-dried recipes for easier storage, alongside their fresh-frozen options.
  • Butternut Box UK/Europe: Offers fresh, personalized dog food plans delivered across the UK and parts of Europe, using human-quality ingredients.
  • Nom Nom USA: Focuses on fresh, personalized dog food delivered to your door, with recipes developed by veterinary nutritionists.
• DIY Home-Cooked Dog Food: For those with time and a commitment to understanding canine nutrition, preparing meals at home can be a viable alternative.
  • Control over Ingredients: Complete control over the quality, source, and freshness of every ingredient.
  • Cost-Effective Potentially: Can be more cost-effective than premium pre-made options, especially for larger dogs, if ingredients are sourced wisely.
  • Nutritional Balancing: Requires careful research and consultation with a veterinary nutritionist to ensure meals are nutritionally complete and balanced for a dog’s specific needs to avoid deficiencies.
• High-Quality Dehydrated or Air-Dried Foods: These options often retain more nutrients than traditional kibble while being shelf-stable and lighter for shipping. Brands like Ziwi Peak or The Honest Kitchen offer products with minimal processing.
• Raw Food BARF Diets: For owners comfortable with handling raw meat, a BARF Biologically Appropriate Raw Food diet is an option. While Fidelis.dog highlights potential bacterial concerns, many raw feeders manage this through careful sourcing and hygiene. It requires significant commitment to balancing macronutrients and micronutrients.

How to Cancel Fidelis.dog Subscription

Based on the typical practices of online subscription services, canceling a Fidelis.dog subscription would generally involve accessing your account settings on their website.

While specific steps are not explicitly detailed on the provided homepage text, the process usually follows a similar pattern across e-commerce platforms offering recurring deliveries.

• Access Your Account: The first step is to log into your personal account on the Fidelis.dog website. Look for a “Mein Account” My Account or similar section, usually found in the header or footer navigation.
• Locate Subscription Management: Once logged in, navigate to a section related to “Meine Abonnements” My Subscriptions, “Bestellungen” Orders, or “Profil & Einstellungen” Profile & Settings. This is where details about active subscriptions are typically managed.
• Initiate Cancellation: Within the subscription management area, you should find an option to “Kündigen” Cancel or “Verwalten” Manage your recurring order. Follow the prompts to confirm your cancellation.
• Confirmation: After initiating cancellation, it’s crucial to look for a confirmation email from Fidelis.dog. This email serves as proof that your subscription has been successfully terminated. If you don’t receive one within a reasonable timeframe e.g., a few hours, it’s advisable to contact their customer service directly.
• Review Terms and Conditions: Before subscribing, or if considering cancellation, it’s always wise to review the company’s specific terms and conditions regarding subscriptions. This will detail any notice periods required for cancellation, refund policies, or specific cut-off dates for modifying or canceling upcoming orders.

How to Cancel Fidelis.dog Free Trial

The provided homepage text does not explicitly mention a “free trial” for Fidelis.dog products.

Typically, pet food companies might offer trial boxes at a reduced price rather than a fully free trial.

If Fidelis.dog were to offer a free trial, the cancellation process would generally mirror that of a regular subscription but with a heightened sense of urgency due to a likely shorter trial period.

• Identify Trial End Date: The most critical step for any free trial is to know the exact end date. This information would usually be provided at the time of signing up for the trial. Mark this date on your calendar to avoid being charged.
• Log In to Your Account: As with a full subscription, you would need to log into your Fidelis.dog account on their website.
• Find Trial Management: Look for a specific section related to your trial, usually under “Mein Account” or “Meine Abonnements.” There should be a clear option to manage or cancel the trial.
• Confirm Cancellation Before Billing: It is imperative to cancel before the trial period concludes to avoid automatic conversion into a paid subscription. Ensure you receive a cancellation confirmation.
• Contact Customer Support: If you encounter any difficulties or cannot find a clear cancellation option for a free trial, immediately contact Fidelis.dog’s customer support. Document your communication date, time, representative’s name, summary of conversation for your records.
• Check Payment Method: After canceling a trial, it’s a good practice to monitor your bank or credit card statements to ensure no unauthorized charges occur. If a charge appears after successful cancellation, contact Fidelis.dog’s customer support with your cancellation confirmation.

Fidelis.dog Pricing

While the website showcases examples of daily costs for different dog owners, it doesn’t provide a comprehensive pricing list or a detailed breakdown of all product prices.

The examples given are for comparison against other food types canned, dry, BARF, sous vide, homemade and indicate that Fidelis.dog aims to be competitive, often suggesting it can be cheaper or comparable to high-end alternatives.

• Example Daily Costs Provided:
  • Lula Mischling – mixed breed: Steffen pays €2.69/day for Fidelis fresh menu, claiming it’s less than his previous “inferior” canned food.
  • Balou Premium Trockenfutter – premium dry food user: Courtney pays €0.52/day for Balou’s fresh menu, which is only €0.05 more than her previous €0.47/day premium dry food, but with better results.
  • Buddy Fertigbarf – pre-made BARF user: Klaus pays €1.99/day for Fidelis fresh menus, which is comparable to his previous more than €2/day for BARF.
  • Kimi Sous Vide food user: Tina pays €1.49/day for Kimi’s fresh menu.
  • Wotan Homemade food user: Claudia pays €3.20/day for Wotan’s fresh menu, claiming it’s roughly the same cost as homemade, but cheaper when factoring in time spent cooking and shopping.
• Factors Influencing Price:
  • Dog Size and Activity Level: Larger, more active dogs will naturally require more food, leading to higher daily and monthly costs.
  • Product Type: Fresh frozen menus, fresh menus in jars, dry menus, and various snacks will likely have different price points per serving or per kilogram.
  • Subscription vs. One-Time Purchase: Subscriptions often come with a slight discount compared to one-time purchases, encouraging customer loyalty.
  • Bundle Deals/Promotions: The website mentions “Bundles & Aktionen” Bundles & Promotions, suggesting opportunities for cost savings. They also offer a 5% discount for newsletter sign-ups.
• How to Get Actual Pricing: To get precise pricing, a prospective customer would need to:
  • Navigate to the specific product pages e.g., “Frische Menüs gefroren” or “Naturkausnacks”.
  • Select the desired product, quantity, and potentially a subscription option.
  • Add items to the cart and proceed to the checkout area before final payment to see the total cost, including any shipping fees.
• Value Proposition: Fidelis.dog positions its pricing not just on cost per day but on the value derived from improved dog health and reduced veterinary visits, framing it as an investment in a dog’s well-being.

Fidelis.dog vs. Competitors

When comparing Fidelis.dog to its competitors, particularly in the premium fresh pet food market, several key distinctions and similarities emerge.

The primary competition comes from other direct-to-consumer fresh food brands, traditional premium kibble brands, and raw feeding suppliers.

• Fidelis.dog vs. Traditional Kibble/Canned Food Brands e.g., Royal Canin, Purina, Pedigree:
  • Ingredients: Fidelis.dog uses human-grade, fresh ingredients. Traditional brands often rely on rendered meats, by-products, and more processed grains.
  • Processing: Fidelis.dog uses gentle steam-cooking. Kibble involves high-heat extrusion, and canned food undergoes sterilization, which can degrade nutrients and palatability.
  • Additives: Fidelis.dog boasts “0% künstliche Zusätze,” whereas many traditional brands use synthetic vitamins, minerals, and artificial colors/flavors.
  • Cost: Fidelis.dog is generally more expensive per serving than standard kibble or canned food, but comparable or potentially cheaper than top-tier veterinary prescription diets.
  • Convenience: Kibble is often the most convenient. Fidelis.dog’s fresh frozen food requires freezer space and specific delivery handling, while jars are more shelf-stable.
• Fidelis.dog vs. Other Fresh Food Delivery Services e.g., The Farmer’s Dog, Butternut Box:
  • Core Concept: All offer fresh, human-grade, gently cooked meals. The core philosophy is very similar: providing minimally processed food for improved pet health.
  • Market Focus: Fidelis.dog appears primarily focused on the German market based on language and currency, while others might cater to specific regions e.g., USA, UK.
  • Ingredient Sourcing/Transparency: While all claim high-quality ingredients, the specifics of sourcing e.g., local farms, organic options can vary. Fidelis.dog highlights its “own factory” Manufaktur as a point of quality control.
  • Meal Personalization: Many competitors offer detailed questionnaires for personalized meal plans based on breed, age, weight, activity level, and health conditions. While Fidelis.dog offers variety, the level of direct personalization from the website isn’t immediately as apparent as with some US-based counterparts.
  • Packaging and Delivery: Frozen delivery, insulated packaging, and subscription models are common across these services.
• Fidelis.dog vs. BARF Biologically Appropriate Raw Food Suppliers:
  • Cooking: Fidelis.dog’s food is gently cooked, eliminating bacterial concerns associated with raw feeding. BARF is raw, requiring careful handling to prevent pathogen transmission.
  • Nutritional Balance: Both aim for balanced nutrition. Fidelis.dog’s recipes are developed with veterinarians, potentially offering a more consistent nutrient profile than a DIY raw diet unless managed by an expert.
  • Convenience: Fidelis.dog’s cooked meals are ready to serve after thawing. BARF can involve more preparation portioning, mixing.
  • Cost: Pricing can be comparable, especially for pre-made, balanced BARF meals.

Fidelis.dog positions itself as a premium, health-conscious choice, emphasizing natural ingredients and gentle preparation.

Its primary competitive edge lies in its commitment to human-grade quality and avoidance of artificial additives, appealing to a segment of the pet owner market willing to invest in their dog’s long-term health.

How to Introduce Healthier Eating Habits for Your Dog

Transitioning your dog to healthier eating habits, whether it’s to a fresh food diet like Fidelis.dog or another high-quality option, requires a thoughtful and gradual approach.

Sudden changes can lead to digestive upset, which is the last thing you want for your beloved companion.

Here’s a structured way to introduce better food choices:

• Gradual Transition is Key:
  • Days 1-3: Start by replacing about 25% of your dog’s current food with the new, healthier option. Mix it thoroughly with their old food. This allows their digestive system to slowly adapt to the new ingredients and nutrient profile.
  • Days 4-6: Increase the new food to 50% of the total meal, mixing it equally with the old food. Observe your dog for any signs of digestive distress like diarrhea, vomiting, or a lack of appetite.
  • Days 7-9: Move to a 75% new food and 25% old food ratio. If your dog is tolerating the change well, they are nearly ready for the complete switch.
  • Days 10+: By this point, your dog should be comfortable with the new food, and you can switch to 100% of the healthier option.
  • Monitor Closely: Throughout this process, pay close attention to your dog’s stool consistency, energy levels, and appetite. Any severe changes warrant slowing down the transition or consulting with your veterinarian.
• Consult Your Veterinarian or a Veterinary Nutritionist:
  • Before making significant dietary changes, especially for dogs with pre-existing health conditions or allergies, consult with your vet. They can provide guidance tailored to your dog’s specific needs and ensure the new diet is appropriate.
  • A veterinary nutritionist can offer expert advice on balancing homemade diets or assessing the nutritional completeness of commercial fresh food options.
• Choose High-Quality Food:
  • Read Labels Carefully: Look for clearly named meat sources as the first ingredient. Avoid generic terms like “meat meal” or “animal digest.”
  • Prioritize Whole Ingredients: Opt for foods that use whole fruits, vegetables, and identifiable protein sources rather than excessive fillers, by-products, or artificial additives.
  • Check for Nutrient Balance: Ensure the food meets AAFCO Association of American Feed Control Officials or equivalent European standards for “complete and balanced” nutrition for your dog’s life stage e.g., puppy, adult, all life stages.
• Portion Control and Feeding Schedule:
  • Follow Guidelines: Adhere to the feeding guidelines provided on the food packaging, adjusting as needed based on your dog’s activity level, metabolism, and ideal weight.
  • Consistent Schedule: Feed your dog at consistent times each day. This helps regulate their digestion and can prevent begging behavior.
  • Avoid Free Feeding: Unless advised by a vet for specific reasons, avoid leaving food out all day. This can lead to overeating and makes it harder to monitor appetite.
• Hydration is Crucial:
  • Always ensure your dog has access to fresh, clean water, especially when transitioning to a new diet. Fresh food diets often have higher moisture content, but adequate water intake is still vital.
• Limit Treats and Scraps:
  • Even with a healthy main diet, excessive treats or human food scraps can disrupt nutritional balance and contribute to weight gain. Choose healthy, natural treats in moderation, like those offered by Fidelis.dog.

By following these steps, you can help your dog transition to a healthier diet smoothly, leading to potential improvements in their overall well-being, energy levels, and coat quality, much like the positive outcomes reported by Fidelis.dog customers.

Frequently Asked Questions

What is Fidelis.dog?

Fidelis.dog is an online retailer specializing in fresh, gently steam-cooked dog food and natural snacks made from human-grade ingredients, based primarily in Germany.

They aim to provide a natural, additive-free diet for dogs.

Where is Fidelis.dog located or based?

Based on the German language used on the website and the euro currency, Fidelis.dog appears to be based in and primarily serves the German market.

What types of dog food does Fidelis.dog offer?

Fidelis.dog offers fresh frozen menus, fresh menus in jars, dry menus, natural chews Kausnacks, natural treats Leckerlis, and dental care snacks.

Are Fidelis.dog ingredients human-grade?

Yes, the website repeatedly emphasizes that their products are made from “frische Zutaten in Lebensmittelqualität” fresh ingredients in human-grade quality.

How is Fidelis.dog food prepared?

Fidelis.dog food is described as “schonend dampfgegart” gently steam-cooked at low temperatures in their own manufacturing facility to preserve nutrients and taste.

Does Fidelis.dog use artificial additives or fillers?

No, Fidelis.dog explicitly states they use “0% künstliche Zusätze” 0% artificial additives, no fillers, no artificial vitamin additives, no extrusion, and no sterilized cans.

Is Fidelis.dog food suitable for dogs with allergies or sensitive stomachs?

While not explicitly stated for all products, the emphasis on natural, human-grade ingredients and gentle preparation suggests it could be beneficial for sensitive dogs, as some testimonials mention improved digestion and reduced allergies. However, always consult your vet.

How is Fidelis.dog food delivered?

Fresh frozen menus are delivered at -18 degrees Celsius in special insulated packaging, while fresh menus in jars are sent in protective packaging.

Does Fidelis.dog offer a subscription service?

Yes, the website has an “Abonnieren” Subscribe option, indicating they offer recurring delivery services for their products. Uk.vtoman.com Reviews

How can I cancel my Fidelis.dog subscription?

To cancel, you would typically log into your account on the Fidelis.dog website, navigate to the “Mein Account” or “Meine Abonnements” section, and follow the prompts to manage or cancel your subscription.

Does Fidelis.dog offer a free trial?

The provided homepage text does not explicitly mention a “free trial.” They might offer trial boxes or introductory discounts, but a full free trial is not highlighted.

How much does Fidelis.dog food cost per day?

Based on customer examples provided, the daily cost for Fidelis.dog fresh menus ranges from approximately €0.52 to €3.20 per day, depending on the dog’s size and specific needs.

Is Fidelis.dog cheaper than BARF or homemade dog food?

According to Fidelis.dog’s comparisons, their fresh menus can be comparable in price to high-quality pre-made BARF or homemade food, and potentially cheaper than homemade when factoring in time and effort for preparation.

Has Fidelis.dog been developed with veterinarians?

Yes, the website states their products are “Mit Veterinären entwickelt” developed with veterinarians and features an endorsement from a veterinarian who founded a center for dog health.

What are the benefits of feeding Fidelis.dog food?

According to the website, benefits include a strengthened immune system, fewer allergies, shinier coat, better skin quality, reduced risk of diseases like cancer or diabetes, fewer digestion problems, less bad breath and tartar, and improved overall well-being and vitality.

What are the customer reviews for Fidelis.dog like?

The website prominently displays a “4.93/5 from over 4,000 reviews” rating and features numerous positive customer testimonials, indicating high customer satisfaction.

Does Fidelis.dog offer options for dogs with specific dietary needs, like vegetarian or insect-based?

Yes, the website lists a “Veggie / Insekt” category, suggesting they offer vegetarian or insect-based protein options for dogs.

Can I buy Fidelis.dog products as a one-time purchase, or only through subscription?

While a subscription option is available, products typically can also be purchased as one-time orders.

You would select the products and proceed to checkout without opting for a recurring plan. Lucasfox.com Reviews

What is the shelf life of Fidelis.dog’s fresh menus?

Frozen menus require storage at -18 degrees Celsius and would have a typical freezer shelf life. Once thawed, they should be consumed quickly.

Menus in jars are described as “ungekühlt haltbar” shelf-stable when unopened.

How does Fidelis.dog compare to traditional dry kibble?

Fidelis.dog positions its fresh food as superior to traditional dry kibble due to its human-grade, fresh ingredients, gentle steam-cooking process no extrusion, and absence of artificial additives, which they claim leads to better nutrient absorption and overall health benefits.