Feedback Link Features

Feedback Link comes packed with features designed to make collecting and leveraging customer feedback simple and effective. It’s really about automating the process so you can focus on running your business.

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Automated Review Requests

One of the standout features is its ability to send automated review requests. You can set it up to send these out via email and text messages, so you don’t have to manually chase down customers. This automation can significantly boost your response rates.

• Email Invites: You can send a set number of email invites per month, which is handy for consistent outreach.
• SMS Credits: The platform also includes a starting number of SMS credits for sending text-based requests.
• Auto-Reminders: It even has an auto-reminder feature for emails, which can send additional requests to those who haven’t responded yet, pushing up those response rates without extra effort.

Integration with Major Review Platforms

Feedback Link syncs with many of the big review sites that customers use, making it easier for your happy customers to leave reviews where it matters most.

• Google Reviews: A crucial one for local businesses, it seamlessly integrates with Google Reviews.
• Facebook Reviews: You can also collect reviews on Facebook.
• Other Platforms: It supports collecting reviews on several other platforms like Trustpilot, Yelp, Foursquare, and Tripadvisor.

Customizable Surveys and Feedback Forms

Beyond just star ratings, Feedback Link lets you create detailed surveys.

• Tailored Questions: You can set up custom survey questions to get specific insights.
• Sleek Design: The survey experience is designed to be user-friendly and visually appealing.
• Sentiment Rating: It uses a “Smart Routing” feature that assesses customer sentiment first. If they’re happy, they’re directed to public review sites. if they’re not, their feedback goes directly to you so you can address it privately. This is super helpful for managing your online reputation.

Social Proof Widgets for Your Website

This is a fantastic way to leverage the positive feedback you receive.

• Showcase Best Reviews: You can create attractive widgets to display your best reviews and testimonials directly on your website.
• Increased Conversion: Having social proof visible on your site can build trust with potential customers and improve conversion rates.
• Unlimited Views: Even with lifetime deals, you often get unlimited widget page views.

Multi-Location Support

For businesses with more than one location or agencies managing multiple clients, Feedback Link is quite handy. What to Expect from PromptBox

• Separate Links: You can have separate feedback links and configurations for each location.
• Collaborators: It allows for multiple collaborators, which is great for agencies or larger teams.

Other Useful Features

• Custom Domain: You can use your own domain or a subdomain for your surveys, which helps with branding.
• GDPR Compliant: It’s designed to be compliant with GDPR regulations, which is important for data privacy.
• QR Codes: You can generate QR codes for in-person feedback collection, useful for brick-and-mortar businesses, thank-you notes, or marketing materials.
• Response Analytics: The platform provides analytics to help you understand trends and insights from the feedback you receive.

Read more about Feedback Link Review:
Feedback Link: What It Is and How It Works
Feedback Link Review & First Look