Exitcleaners.com.au Reviews

Based on looking at the website, Exitcleaners.com.au appears to be a legitimate and comprehensive cleaning service based in Sydney, Australia.

They offer a range of cleaning solutions, primarily focusing on end-of-lease, move-in, and carpet cleaning services, aiming to provide a stress-free experience for their customers.

The site emphasizes affordability, a 100% satisfaction guarantee, and a straightforward online booking process, suggesting a strong customer-centric approach.

For those needing professional cleaning services in Sydney, particularly when moving, Exit Cleaners seems to present a viable option.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Exitcleaners.com.au Review & First Look

Upon initial review, Exitcleaners.com.au presents itself as a professional and user-friendly platform for booking cleaning services in Sydney.

The site is cleanly designed, easy to navigate, and immediately highlights its core value propositions, such as being a “trusted partner for professional cleaning services” and “available 7 days a week.” This clear communication of service availability and focus immediately establishes confidence.

• First Impressions: The homepage features prominent calls to action “Get A Quote ➜ TAKES LESS THAN 60 SECONDS” and reassuring testimonials, indicating a strong emphasis on user convenience and satisfaction.
• Key Information Accessibility: Essential details like service areas, a detailed cleaning checklist, pricing, and FAQs are readily accessible, allowing potential customers to quickly find the information they need to make an informed decision.
• Visual Cues: The use of stars for ratings “★★★★★ TRUSTED BY 2000+ FAMILIES IN SYDNEY” and clear, concise headings helps to quickly convey the company’s perceived reliability and service quality.

Exitcleaners.com.au Pros & Cons

Delving into the website’s offerings, there are several notable advantages and some considerations to keep in mind for potential customers.

Pros:

• Comprehensive Service Range: Exit Cleaners offers a focused yet comprehensive suite of services, including end-of-lease, move-in, and carpet cleaning. This specialization suggests a deep understanding of the specific requirements for these types of cleans, especially important for bond recovery.
  • End-of-Lease Cleaning: Designed to meet real estate agent standards for bond retrieval.
  • Move-in Cleaning: Ensures a clean slate for new occupants.
  • Carpet Cleaning: Essential for deep cleaning and often a requirement for end-of-lease agreements.
• 100% Satisfaction & Bond Back Guarantee: This is a significant highlight, offering peace of mind. The “100% Bond Back Guarantee” specifically for end-of-lease cleans is a strong assurance, as bond recovery is a major concern for renters.
  • Guarantee Details: The website states, “If, within 72 hours after your cleaning, we are notified by you or your real estate agent that a part of our services as described in your booking and in our cleaning checklist has not been completed satisfactorily to allow your bond to be released, we will come back to re-clean those services at no extra cost.” This is a robust policy.
• Transparent Pricing & Easy Booking: The website provides a clear price list for various property sizes e.g., 1-bedroom, 1-bathroom apartments starting at $340 for end-of-lease/move-in cleans. The online booking process is marketed as “fast & easy” and “takes less than 60 seconds.”
  • Example Pricing End of Lease/Move-in Clean:
    • 1 Bedroom, 1 Bathroom: $340
    • 2 Bedroom, 1 Bathroom: $400
    • 3 Bedroom, 2 Bathroom: $473
    • 6 Bedroom, 3 Bathroom: $796
• Detailed Cleaning Checklist: A 65-point checklist is provided, outlining exactly what’s included in their end-of-lease and move-in cleaning services across various areas like kitchen, bathroom, bedrooms, and living spaces. This transparency helps manage customer expectations and ensures thoroughness.
  • Kitchen Checklist Examples: Clean oven inside & outside, clean cooktop & grill, clean inside & outside cabinets & drawers, vacuum and mop floors.
  • Bathroom Checklist Examples: Clean and descale shower screen and tiles, clean toilet inside and outside, clean basin & bathtub.
• Availability and Coverage: They operate 7 days a week and cover an extensive list of Sydney regions, including The Hills District, North Shore, Northern Beaches, Eastern Suburbs, Parramatta Region, and Greater Western Sydney. This wide coverage is a significant advantage for residents across the city.
• Equipment Provided: The service states they “bring all the required cleaning products and equipment,” which is convenient for customers as they don’t need to supply anything.

Cons:

• Dependence on Third-Party Reviews: While the website displays “trusted by 2000+ families” and star ratings, these are internal claims. Potential customers might need to seek out independent third-party reviews e.g., Google Reviews, local business directories to corroborate the company’s stated satisfaction levels and service quality. The site does offer a “See the full list of our reviews” link, but it’s essential for users to seek external validation.
• Add-on Services Cost Extra: While services like carpet cleaning are offered, they are add-ons and come at an additional cost. Similarly, exterior cleaning elements like exterior windows, balconies, or blinds are not part of the standard package. This is common in the industry but requires customers to be aware of potential extra charges.
  • Common Add-ons: Garage, balcony, sliding glass doors, exterior windows, blinds, shutters & curtains, wall washing.
• Cancellation Policy: A 24-hour notice is required for cancellations to avoid a fee, with a full-price cancellation fee applied for cancellations at the door without prior notice. While reasonable, it’s important for customers to be aware of these terms to avoid unexpected charges.

Exitcleaners.com.au Alternatives

While Exitcleaners.com.au offers a robust service, exploring alternatives is always a good practice, especially in a competitive market like Sydney.

When looking for cleaning services, especially those offering end-of-lease or move-in cleaning, you’ll find various options ranging from large agencies to independent cleaners.

• Local Cleaning Agencies: Many cities have numerous local cleaning companies. These often offer similar services, including:
  • Fantastic Services: A well-known national provider offering a wide range of home services, including end-of-lease cleaning, with online booking and various guarantees. They operate across major Australian cities.
  • Bond Cleaners Sydney: Specializing purely in bond cleaning, these companies often have a deep understanding of real estate agent requirements.
  • Maid2Match: Another service offering bond cleaning with a focus on ease of booking and satisfaction guarantees, often with competitive pricing.
• Independent Cleaners/Sole Traders: You can often find independent cleaners through local classifieds, community groups, or platforms like Airtasker.
  • Pros: Potentially more flexible pricing, direct communication with the cleaner.
  • Cons: Less formal guarantees, less structured cancellation policies, and vetting might be entirely up to the customer. It’s crucial to check references and insurance.
• Referral Networks: Word-of-mouth recommendations from friends, family, or real estate agents can be a reliable way to find trusted cleaners.
• DIY Cleaning: For those on a tight budget or with smaller properties, doing the cleaning yourself is an option. However, for end-of-lease cleans, this can be incredibly time-consuming and may not meet the stringent standards required to get your bond back. A professional service often pays for itself in time saved and bond security.

When considering alternatives, always compare:

• Service Inclusions: What exactly is covered in the standard price?
• Guarantees: Do they offer a satisfaction guarantee or a bond-back guarantee? What are the terms?
• Pricing: Compare quotes for similar property sizes and service levels.
• Reviews: Look for independent customer reviews on Google, ProductReview.com.au, or other platforms.
• Insurance: Ensure the cleaning service is insured to cover any accidental damages.

How to Book Exitcleaners.com.au Services

Booking a cleaning service with Exit Cleaners appears to be designed for maximum simplicity, emphasizing their “Fast & Easy Online Booking” system.

The process, as described on their website, can be completed in “60 seconds.”

1. Get a Quote Online:
   • Navigate to the Exit Cleaners website.
   • Look for prominent “Get A Quote” or “Book Online” buttons, which are visible across the homepage.
   • Clicking this will likely lead you to an online form where you input details about your property e.g., number of bedrooms and bathrooms and the type of service you need end-of-lease, move-in, carpet cleaning.
   • Select any additional services add-ons like exterior window cleaning or wall washing if required.
2. Receive Your Quote: Based on your inputs, the system will instantly generate a quote for the selected service. The website provides a clear pricing structure, so you can often estimate costs even before entering your details.
3. Schedule Your Service:
   • Choose your preferred date and time for the cleaning appointment.
   • Provide your contact details and property address.
4. Confirm and Pay:
   • Review your booking details and the total cost.
   • Make the payment online using accepted credit/debit cards VISA, MasterCard, American Express, Discover. The website explicitly states “No processing fees are applied to any of our transactions” and “Regrettably, we do not take cash payments.”
   • Once confirmed, you’ll likely receive an email confirmation with all the details of your booking and a receipt.
5. Preparation: The website advises customers to prepare their property by removing personal items, rubbish, and clutter, and ensuring running water and electricity are available. This allows the cleaning team to begin immediately upon arrival.
6. Access: You can choose to be home or provide instructions on how the cleaners can access your property e.g., leaving a key in a secure location.

Alternatively, if you prefer a more personal touch or have specific questions, you can also book by calling them directly at 1300 964 926.

Exitcleaners.com.au Pricing

Exitcleaners.com.au offers a transparent pricing structure, primarily based on the number of bedrooms and bathrooms for their core end-of-lease and move-in cleaning services.

This upfront clarity is beneficial for customers planning their budget.

Standard Cleaning Prices End of Lease / Move-in Clean:

The website provides a detailed list of prices for various property sizes:

• 1 Bedroom, 1 Bathroom: $340
• 2 Bedroom, 1 Bathroom: $400
• 3 Bedroom, 2 Bathroom: $473
• 4 Bedroom, 2 Bathroom: $553
• 4 Bedroom, 3 Bathroom: $586
• 5 Bedroom, 3 Bathroom: $666
• 6 Bedroom, 3 Bathroom: $796

Add-on Services:

It’s important to note that certain services are considered “add-ons” and incur additional costs.

These are typically selected during the online booking process:

• Carpet Cleaning: Not included in the standard end-of-lease or move-in cleaning service but can be added at an additional cost. The website mentions “Simply select the carpet steam cleaning extra during checkout.”
• Exterior Cleaning: Services like cleaning exterior windows, balconies large/small, or patios/decks are typically extra.
• Specific Items: Wall washing, blinds, shutters & curtains, and garage cleaning vacuum/sweep, cobweb removal are also listed as potential add-ons.
• Ceiling Cleaning: Can be provided upon request and inspection, indicating it’s also an extra service.

Payment Methods:

Exit Cleaners accepts:

• VISA
• MasterCard
• American Express
• Discover
• Both debit and credit cards are covered.
• No processing fees are applied to transactions.
• No cash payments are accepted.

The directness of their pricing, coupled with the clear communication of what’s included and what’s extra, helps customers understand the total cost before committing.

This approach is aligned with building trust and avoiding hidden fees.

How to Cancel Exitcleaners.com.au Subscription

It’s important to clarify that Exitcleaners.com.au does not appear to operate on a subscription model for its primary services end-of-lease, move-in, or one-off carpet cleaning. Their services are booked on a per-job basis.

Therefore, there isn’t a “subscription” to cancel in the traditional sense.

However, if you need to cancel a booked cleaning appointment, Exit Cleaners has a specific cancellation policy:

• 24-Hour Notice: To avoid a late cancellation fee, you must provide at least 24 hours’ notice before your scheduled cleaning appointment.
  • This policy is in place to manage their cleaning teams’ schedules and prevent lost work opportunities.
• Late Cancellation Fee: If you cancel within 24 hours of the service, a late cancellation fee will be applied. The exact amount of this fee is not explicitly stated on the provided homepage text, but it implies a charge.
• Cancellation at the Door: In the event of a cancellation when the cleaning team arrives at your property without prior notice, a full-price cancellation fee will be applied. This means you would be charged the full amount of the booked service.

How to Cancel a Booked Appointment:

1. Contact Immediately: The most direct way to cancel is to contact Exit Cleaners as soon as possible.
2. Phone Call: Call their customer service line at 1300 964 926. This is usually the quickest method for time-sensitive cancellations.
3. Email: You might also be able to email them at [email protected], though for cancellations within the 24-hour window, a phone call is generally recommended to ensure your cancellation is logged immediately.

Always ensure you receive a confirmation of your cancellation, especially if it’s close to the 24-hour mark, to avoid any disputes regarding fees.

How to Cancel Exitcleaners.com.au Free Trial

Exitcleaners.com.au does not appear to offer a “free trial” for its cleaning services.

Their business model revolves around booking specific cleaning jobs end-of-lease, move-in, carpet cleaning which are paid for per service, as outlined in their pricing section.

Therefore, there is no “free trial” to cancel.

Customers directly book and pay for the services they require.

Any promotion or discount would likely be applied at the time of booking, rather than a trial period that converts into a paid subscription.

If you encountered information suggesting a free trial, it might be a misunderstanding or an outdated promotion not currently highlighted on their main website.

Always refer to their current booking process and pricing structure to understand the terms of service.

Exitcleaners.com.au vs. Competitors

When evaluating Exitcleaners.com.au against its competitors in the Sydney cleaning market, several factors come into play, primarily focusing on service guarantees, pricing models, and overall customer experience.

Exitcleaners.com.au Strengths:

• 100% Bond Back Guarantee: This is a major differentiator, particularly for end-of-lease cleaning. Not all competitors offer such a strong, explicit guarantee, or their terms might be more restrictive. Exit Cleaners’ 72-hour re-clean policy is reassuring.
• Transparent Fixed Pricing: Their detailed price list based on property size, available directly on the website, offers immediate clarity. Many smaller services might require a custom quote, which adds time and effort for the customer.
• Detailed 65-Point Checklist: Providing a comprehensive checklist upfront sets clear expectations and demonstrates a methodical approach to cleaning, which is crucial for meeting real estate standards.
• Ease of Online Booking: The promise of booking in “60 seconds” highlights a user-friendly digital experience, a convenience factor that appeals to many busy individuals.
• All Equipment Provided: This removes a logistical burden for the customer, distinguishing them from services that might expect clients to supply some cleaning materials.
• Family-Owned and Established Presence: Being a family-owned company, as stated, can imply a more personal touch and commitment to local reputation. “Trusted by 2000+ Families in Sydney” suggests a significant market presence.

Competitor Landscape General:

The Sydney cleaning market is robust, with a mix of national chains, large local agencies, and smaller independent operators.

• National Chains e.g., Fantastic Services, UrbanCompany:
  • Pros: Often have extensive service menus beyond just cleaning e.g., gardening, handyman, centralized booking systems, and large teams. They might offer loyalty programs or package deals.
  • Cons: Can sometimes feel less personalized, pricing might be tiered or involve more complex quote systems, and their guarantees may vary by franchise or specific service.
• Specialized Bond Cleaners:
  • Pros: Highly focused on end-of-lease standards, often have specific knowledge of local real estate agent requirements. Their guarantees are usually strong.
  • Cons: Might not offer other services like regular home cleaning or deep cleans, limiting their utility if you need a broader range of services.
• Smaller Local Agencies:
  • Pros: More personalized service, potentially flexible with specific requests, strong local reputation if reviews are good.
  • Cons: Online booking might be less streamlined, pricing may be less transparent upfront requiring phone calls for quotes, and their guarantees might not be as explicit or comprehensive.
• Independent Cleaners:
  • Pros: Often the most affordable, very flexible with schedules, direct communication.
  • Cons: Lack of formal guarantees, no insurance coverage unless self-provided, quality can vary widely, and vetting is entirely up to the customer. This option carries the most risk regarding quality and redress.

Key Differentiators for Exitcleaners.com.au:

Exitcleaners.com.au positions itself strongly by combining the professionalism and guarantees of a larger agency with the focus and potentially personalized touch of a dedicated local provider.

Their emphasis on the “Bond Back Guarantee” and transparent pricing for specific services like end-of-lease and move-in cleaning makes them a strong contender, particularly for renters who prioritize bond recovery.

While competitors exist, Exit Cleaners’ directness and clarity on their website could give them an edge in attracting customers looking for a hassle-free and guaranteed experience.

Frequently Asked Questions

What services does Exitcleaners.com.au offer in Sydney?

Exitcleaners.com.au primarily offers professional end-of-lease cleaning, move-in cleaning, and carpet cleaning services across various regions in Sydney.

Is there a bond back guarantee with Exitcleaners.com.au?

Yes, Exitcleaners.com.au offers a 100% Bond Back Guarantee.

If your real estate agent is not satisfied with the cleaning based on their checklist within 72 hours, they will return to re-clean at no extra cost.

How quickly can I book a cleaning service online with Exitcleaners.com.au?

You can get a quote and book your cleaning service online with Exitcleaners.com.au in approximately 60 seconds, thanks to their fast and easy booking system.

Does Exitcleaners.com.au provide all cleaning equipment and products?

Yes, Exitcleaners.com.au provides all the necessary cleaning supplies and equipment to professionally clean your property.

What areas of Sydney does Exitcleaners.com.au serve?

Exitcleaners.com.au serves various regions in Sydney, including The Hills District, North Shore, Northern Beaches, Macquarie and Ryde, The Inner West, Eastern Suburbs, Parramatta Region, Greater Western Sydney, South Sydney, and South Western Sydney, among others.

What is included in the Exitcleaners.com.au end-of-lease cleaning service?

Their end-of-lease cleaning service follows a detailed 65-point checklist covering areas like kitchen oven, cooktop, cabinets, bathrooms showers, toilets, vanities, bedrooms, living/dining areas, and more, including inside windows and wall spot cleaning.

Are carpets included in the standard end-of-lease cleaning price?

No, carpet cleaning is not included in the standard end-of-lease cleaning service.

It is offered as an add-on service at an additional cost.

What are the payment methods accepted by Exitcleaners.com.au?

Exitcleaners.com.au accepts payments via VISA, MasterCard, American Express, and Discover, covering both debit and credit cards. They do not accept cash payments. Feedspot.com Reviews

Are there any processing fees for payments with Exitcleaners.com.au?

No, Exitcleaners.com.au states that no processing fees are applied to any of their transactions.

What is Exitcleaners.com.au’s cancellation policy?

You need to provide a 24-hour notice for cancellations to avoid a late cancellation fee.

A full-price cancellation fee will be applied for cancellations at the door without prior notice.

Does Exitcleaners.com.au offer same-day cleaning services?

Yes, Exitcleaners.com.au provides same-day cleaning services whenever possible.

It’s recommended to call them directly to confirm availability.

Do I need to be home during the cleaning service?

No, you do not have to be home.

You can choose to stay or go out, and simply provide instructions on how the cleaning team can access your home.

How does Exitcleaners.com.au ensure customer satisfaction?

Exitcleaners.com.au ensures customer satisfaction through their 100% Satisfaction Guarantee, highly detailed cleaning checklists, professional cleaners, and a commitment to re-clean if standards are not met as per their bond guarantee.

Can I get a receipt for my cleaning service to show my real estate agent?

Yes, once your cleaning service is completed and your payment is processed, a service receipt will be automatically emailed to you.

What preparations are needed before the cleaning team arrives?

Before the scheduled cleaning, you are requested to remove all personal items, furniture, rubbish, and clutter, and ensure there is running water and electricity at the property. Inzone.ae Reviews

Does Exitcleaners.com.au offer services other than end-of-lease, move-in, and carpet cleaning?

Yes, besides their main services, they also offer one-off cleaning, regular cleaning, and deep cleaning, among others.

Are there any hidden costs with Exitcleaners.com.au?

Exitcleaners.com.au aims for transparent pricing.

While their base prices are clear, additional services like exterior window cleaning or wall washing are considered “add-ons” and incur extra costs, which are typically specified during the booking process.

How do I contact Exitcleaners.com.au for inquiries or booking assistance?

You can contact Exitcleaners.com.au by calling 1300 964 926 or by emailing [email protected].

What makes Exitcleaners.com.au different from other cleaning companies in Sydney?

Exitcleaners.com.au highlights their specialization in end-of-lease cleaning with years of experience, a 65-point checklist, a strong bond-back guarantee, and a focus on easy online booking and customer satisfaction.

Does Exitcleaners.com.au offer gift vouchers for cleaning services?

Yes, Exitcleaners.com.au offers the purchase of house cleaning gift vouchers for their cleaning services.