mainlandfurniture.co.nz FAQ

What is mainlandfurniture.co.nz?

Mainlandfurniture.co.nz is an online furniture retailer based in Christchurch, New Zealand, offering a wide range of home furnishings for living rooms, dining areas, bedrooms, and home offices.

Is mainlandfurniture.co.nz a legitimate business?

Yes, mainlandfurniture.co.nz appears to be a legitimate and reputable furniture retailer. It has a long operational history since 2015, transparent policies, a physical location in Christchurch, and a strong positive reputation from customer reviews.

What kind of furniture does Mainland Furniture sell?

Mainland Furniture sells a diverse range of furniture including sofas, coffee tables, dining tables and chairs, bed frames, mattresses, wardrobes, desks, bookshelves, and various storage solutions. They also feature collections like Oak Furniture and Recycled Pine.

Does Mainland Furniture offer nationwide delivery in New Zealand?

Yes, mainlandfurniture.co.nz explicitly states that it offers “Nationwide Fast Delivery” across New Zealand. What to Expect from Mainlandfurniture.co.nz

Are the prices on mainlandfurniture.co.nz competitive?

The website advertises a “Best Price Guarantee” and “no inflated mark-ups,” suggesting a commitment to competitive pricing. They also feature regular sales and “Hot Deals” sections.

What payment methods does mainlandfurniture.co.nz accept?

Mainlandfurniture.co.nz accepts Afterpay for flexible payments and, being powered by Shopify, likely accepts major credit cards and other secure online payment methods.

How can I contact Mainland Furniture’s customer support?

You can contact Mainland Furniture’s customer support via live chat (10 am-4 pm daily), phone at 03 366 0800, or by emailing them through their website’s contact page.

Does Mainland Furniture have a physical store?

Yes, Mainland Furniture is based in Christchurch, New Zealand, and provides details about “Our Location” on their website, suggesting a physical presence where customers might view items or arrange pick-ups.

What is Mainland Furniture’s return policy?

Mainlandfurniture.co.nz has a “Warranties, Returns & Exchanges” policy. Customers should review this policy on their website for detailed information on eligibility, timeframes, and procedures for returns and exchanges. Is Mainlandfurniture.co.nz Legit?

Are mattresses purchased from Mainland Furniture returnable?

The return policy for mattresses typically has specific conditions due to hygiene reasons. You should consult their “Warranties, Returns & Exchanges” policy directly for details on mattress returns.

Does Mainland Furniture offer interest-free finance options?

Mainlandfurniture.co.nz explicitly mentions Afterpay, which allows for instalment payments. Customers should verify Afterpay’s terms to ensure the financing structure aligns with their ethical preferences, especially regarding interest.

How are Mainland Furniture products rated by customers?

Mainlandfurniture.co.nz proudly displays a 4.9-star rating based on over 500 reviews on Google, indicating a very high level of customer satisfaction.

Does Mainland Furniture sell second-hand or used furniture?

While they have a “Slightly Imperfect” section for discounted items, Mainland Furniture primarily sells new furniture. For second-hand options, platforms like Trade Me are better suited.

What should I do if my furniture arrives damaged from Mainland Furniture?

If your furniture arrives damaged, you should immediately contact Mainland Furniture’s customer support team using their phone, email, or live chat, referencing their “Warranties, Returns & Exchanges” policy for guidance on how to proceed. Who Owns Kora.co.nz?

Can I track my order from mainlandfurniture.co.nz?

Yes, typically after a purchase, customers receive an order confirmation with details and a tracking number, or can log into their account on the website to track their delivery.

Does Mainland Furniture offer assembly services?

The website doesn’t explicitly state assembly services, but some customer reviews mention items arriving “fully assembled.” This suggests some products may come pre-assembled, while others might require self-assembly.

Is Mainland Furniture active on social media?

Yes, Mainland Furniture is active on multiple social media platforms, including Instagram, Facebook, YouTube, and TikTok, with links provided in their website’s footer.

Where can I read independent reviews for Mainland Furniture?

Mainlandfurniture.co.nz links directly to Google reviews on their homepage. You can also search for “Mainland Furniture reviews” on platforms like Google, or general New Zealand consumer forums.

Does Mainland Furniture have a blog?

Yes, Mainland Furniture has a blog titled “From the journal” which features articles on furniture care tips, buying guides, and style guides. My Experience with treasurebox.co.nz

Is my personal information safe with mainlandfurniture.co.nz?

Yes, mainlandfurniture.co.nz uses HTTPS encryption for secure data transmission and has a detailed “Privacy & Security” policy outlining how your personal information is collected, used, and protected.