Zooplus.co.uk Review

Based on looking at the website, Zooplus.co.uk appears to be a legitimate and comprehensive online retailer for pet supplies in the UK. The site provides a wide range of products for various pets, alongside valuable information and customer support features. From a consumer perspective, it offers convenience and a seemingly robust shopping experience.

Overall Review Summary:

Website Legitimacy: Appears legitimate with clear contact information, terms, and privacy policies.
Product Range: Extensive selection for cats, dogs, small pets, and birds.
Pricing & Offers: Features various discounts, loyalty programs, and seasonal sales like Black Friday.
Customer Support: Accessible through contact forms, help sections, and social media.
Ethical Considerations: Primarily deals in pet food and accessories, which are generally permissible. However, vigilance is advised for any specific products that might contain non-halal ingredients if one considers such details relevant to pet consumption.
Sustainability & Charity: Mentions a commitment to sustainability and offers a charity donation option through their loyalty program, which is a positive aspect.

The website, zooplus.co.uk, aims to be a one-stop shop for pet owners, offering everything from daily essentials to specialised items. Their emphasis on “top-quality products at the best prices with first-class service” is a common industry claim, but the detailed information about specific brands like Royal Canin, James Wellbeloved, Hill’s, Arden Grange, and Applaws lends credibility to their product offerings. For instance, their mention of hypo-allergenic options and veterinarian-developed formulas indicates a focus on pet health and dietary needs. They also highlight practical accessories such as orthopaedic beds, leads, toys, and litter solutions, ensuring a broad appeal to diverse pet owners. Furthermore, the inclusion of a magazine, social media presence, and newsletter subscription options demonstrates an effort to build a community and keep customers informed about pet care advice and exclusive offers, enhancing the overall user experience. The zooplus co uk contact details are clearly visible, and the zooplus co uk phone number, though not explicitly stated on the homepage, is typically found within their ‘Help & Contact’ section, which is a standard practice for large e-commerce sites. Details about zooplus co uk delivery times and zooplus co uk checkout preview would be found deeper in the purchasing process, but the site’s overall structure suggests a well-organised system. The zooplus co uk discount code and zooplus co uk voucher code information is readily available, encouraging repeat business and customer loyalty. They also boast a zooplus co uk app, which further enhances accessibility and convenience for mobile users.

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Key Features: Wide range of pet accessories, grooming services, veterinary services. Strong UK presence with physical stores and online.
Average Price: Mid-range to premium, depending on product.
Pros: Extensive selection, strong brand recognition, multi-channel shopping, often offers loyalty schemes.
Cons: Some products can be pricier than online-only competitors.

Amazon UK – Pet Supplies
- Key Features: Vast marketplace for all types of pet products, often competitive pricing, fast delivery options.
- Average Price: Varies widely, highly competitive.
- Pros: Unmatched selection, user reviews for informed decisions, convenient delivery.
- Cons: Can be overwhelming due to the sheer volume of sellers, quality can vary by third-party sellers.
PetSafe
- Key Features: Specialises in pet training products, containment systems, and innovative pet care gadgets (e.g., automatic feeders, water fountains).
- Average Price: Mid-range to high, reflects specialised nature.
- Pros: Focus on safety and convenience, high-quality durable products, known for reliability.
- Cons: More niche, not a full-range pet supply store.
Ruffwear
- Key Features: Premium outdoor gear for dogs, including harnesses, leashes, boots, and apparel for adventurous pets.
- Average Price: High-end.
- Pros: Exceptional durability and quality, designed for active use, excellent for hiking and outdoor activities.
- Cons: Very specific niche, higher price point.
KONG Pet Products
- Key Features: Famous for durable dog toys, enrichment toys, and interactive puzzle toys.
- Average Price: Affordable to mid-range.
- Pros: Highly durable, promotes mental stimulation, wide variety of shapes and sizes.
- Cons: Primarily focuses on toys, not a comprehensive pet supply store.
Rosewood Pet Products
- Key Features: Offers a broad selection of pet accessories, bedding, toys, and grooming tools for various animals.
- Average Price: Affordable to mid-range.
- Pros: Good value for money, diverse product range, often available in local pet shops.
- Cons: Less focus on high-tech or specialised items.
Happy Pet Products
- Key Features: Wide array of pet toys, bedding, collars, and small animal accessories, often with a focus on fun and colourful designs.
- Average Price: Budget-friendly.
- Pros: Economical options, good for basic pet needs, readily available.
- Cons: May not offer the same level of premium or specialised items as higher-end brands.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Zooplus.co.uk Review & First Look

When first landing on zooplus.co.uk, the immediate impression is one of a well-established and professional e-commerce platform. The homepage is clean, easy to navigate, and clearly highlights key areas such as product categories (Cat, Dog, Small Pet, Bird) and current offers. This structured layout is crucial for user experience, especially for a site with a vast inventory. The prominent display of “Save 5% on repeat deliveries” and “10% off first subscription order” immediately signals value propositions, aiming to convert new visitors and encourage repeat business. This strategic placement of discounts is a common and effective e-commerce tactic to boost sales and customer loyalty.

Initial Homepage Assessment

The zooplus.co.uk homepage effectively leverages visual hierarchy and clear calls to action. The top section features a rotating banner showcasing promotions and key benefits, followed by quick links to popular pet categories. This design ensures that users can quickly find what they’re looking for or discover new deals. The presence of a “Contact us” link, “Re-order” option, and “Basket” icon in the header provides essential navigational shortcuts, enhancing usability.

Brand Credibility and History

Zooplus, established in 1999, positions itself as “Europe’s biggest online pet shop.” This historical context and scale provide a significant degree of credibility. A company operating for over two decades in the online retail space, particularly in a niche as competitive as pet supplies, suggests resilience and a proven business model. Their stated dedication to “providing a quick and convenient place for pet owners to shop online” resonates with the modern consumer’s desire for efficiency and ease. This longevity also often implies a deep understanding of customer needs and logistical capabilities.

Key Information Availability

One of the markers of a trustworthy online retailer is the transparent availability of key information. Zooplus.co.uk does well in this regard, with easily accessible links to:

Help & Contact: Essential for customer queries and support.
Shipping & Delivery: Crucial for managing customer expectations regarding order fulfillment.
Returns: A clear returns policy builds consumer confidence.
Terms & Conditions: Legally important for both the company and the customer.
Privacy Policy: Demonstrates compliance with data protection regulations.

The ease with which a user can find zooplus co uk contact information, for example, is a strong positive. The homepage, while not cluttered, offers enough breadcrumbs to guide a curious user to detailed legal and support pages. Eleventhstreettravel.co.uk Review

Zooplus.co.uk Features

Zooplus.co.uk offers a robust set of features designed to enhance the customer’s shopping experience, from simplifying repeat purchases to providing valuable pet care advice. These features collectively contribute to the site’s appeal and functionality.

Subscription and Loyalty Programmes

The site prominently features a “Save 5% on repeat deliveries” and “10% off first subscription order” which immediately captures attention. This speaks to their zooplus Repeat Savings Plan. This type of subscription service is incredibly convenient for pet owners who regularly purchase the same items, ensuring they never run out of essential supplies like pet food.

Repeat Delivery Discount: 5% off recurring orders.
First Subscription Bonus: 10% off the initial subscription order.
Loyalty Programme (zooPoints): The zooplus Loyalty Programme allows customers to earn “zooPoints” with every purchase. These points can then be redeemed in their “Rewards Shop” for various items, including food, treats, and accessories. This incentivises repeat business and fosters a sense of appreciation among customers.
- 333 zooPoints for signing up to the newsletter: A clever tactic to build their email list and immediately reward new subscribers.

Educational Content and Community Engagement

Beyond just selling products, Zooplus.co.uk aims to be a resource for pet owners. Their “Our magazine” section, accessible via the main navigation, offers a “wealth of practical information and advice on all aspects of pet parenting.” This commitment to providing valuable content builds trust and positions Zooplus as an authority, not just a retailer.

Online Magazine: Articles covering various pet care topics.
Social Media Presence: Active on Facebook, Instagram, and Twitter to provide updates and engage with their community. This helps with the zooplus co uk contact points beyond direct email or phone.
Newsletter: Provides exclusive offers, new product information, and advice directly to subscribers. This is a key channel for marketing and customer retention.

Pet Profile Customisation

The ability to “Create a pet profile” is a thoughtful feature that allows the website to tailor product recommendations and content to a user’s specific pet(s). This personalisation can significantly improve the shopping experience, making it easier for customers to find relevant products without extensive searching. It reflects a deeper understanding of customer needs and a move towards a more customised e-commerce experience. This feature could potentially be linked to their internal search algorithms, making the zooplus co uk checkout preview more streamlined with suggested add-ons.

Zooplus.co.uk Pros & Cons

Every online platform has its strengths and weaknesses, and Zooplus.co.uk is no exception. A balanced review considers both the advantages that draw customers in and the potential drawbacks that might deter them. Carpetzoneluton.co.uk Review

Advantages of Zooplus.co.uk

Zooplus.co.uk boasts several significant advantages that contribute to its popularity and market position as a leading online pet supplies retailer.

Extensive Product Range: One of the most apparent benefits is the sheer variety of products available. From specific formulas by breed (e.g., Royal Canin) to hypo-allergenic options (e.g., James Wellbeloved, Arden Grange), and a vast array of accessories like orthopaedic beds, toys, and grooming supplies, zooplus.co.uk covers nearly every pet need. This depth of inventory reduces the need for customers to shop at multiple stores.
Competitive Pricing & Promotions: The site frequently advertises discounts, such as “Save 5% on repeat deliveries” and “10% off first subscription order.” They also highlight a “Clearance Sale” and “Seasonal Specials,” ensuring that customers can often find a zooplus co uk discount code or a zooplus co uk voucher code. The Loyalty Programme (zooPoints) further enhances value for returning customers, allowing them to redeem points for rewards or donate to charity.
Convenience and User Experience: The platform is designed for ease of use. A clear menu, detailed product descriptions, and the ability to create a pet profile contribute to a streamlined shopping experience. The option to “Re-order” with a single click saves time for busy pet owners. The availability of a zooplus co uk app also adds to the convenience, enabling shopping on the go.
Customer Support and Information Resources: Zooplus.co.uk provides extensive support options, including a dedicated “Help & Contact” section, clear Shipping & Delivery and Returns policies. Their online “Magazine” offers valuable pet care advice, demonstrating a commitment to supporting pet owners beyond just selling products. This proactive approach to information dissemination enhances the overall customer journey.
Ethical Initiatives: The site highlights Charity Support through their Loyalty Programme, where customers can donate zooPoints to a “Charity of the Month.” They also mention a commitment to Sustainability. These initiatives can appeal to customers who prioritise ethical business practices and want their purchases to contribute positively.

Potential Drawbacks of Zooplus.co.uk

While Zooplus.co.uk offers many benefits, there are a few areas that some users might find less than ideal or might require careful attention.

Reliance on Online Interaction: As an online-only retailer, the lack of a physical presence means customers cannot inspect products in person before purchasing. This can be a minor inconvenience for items where tactile evaluation (e.g., bedding material, toy durability) might be preferred. Issues that arise would need to be resolved through the zooplus co uk contact channels, which might not be as immediate as an in-store return or exchange.
Delivery Times and Costs: While zooplus.co.uk lists “Shipping & Delivery” information, specific zooplus co uk delivery times and potential costs might not be immediately transparent on the homepage, requiring deeper navigation. For customers needing urgent supplies, clarity on delivery speed is crucial. Delays can lead to frustration, especially for critical items like specific pet foods.
Bulk Purchase Tendency: Many online pet supply stores, including Zooplus, often incentivise larger, bulk purchases to qualify for free shipping or better discounts. While economical for some, this might not suit all customers, especially those with limited storage space or pets with changing dietary needs.
Potential for Overwhelm: Despite a clean layout, the sheer volume of products and promotions can be overwhelming for new users. Navigating through multiple categories, brands, and offer types might require some time to get accustomed to the site’s structure.

Zooplus.co.uk Alternatives

When it comes to pet supplies in the UK, Zooplus.co.uk is a significant player, but it’s far from the only option. Various alternatives cater to different preferences, whether you’re looking for physical stores, niche products, or different pricing structures. Exploring these alternatives can help pet owners find the best fit for their needs.

Direct Competitors in the UK Market

Several online and brick-and-mortar retailers compete directly with Zooplus.co.uk, offering a similar range of products and services.

Pets at Home: The largest pet supplies retailer in the UK, offering a comprehensive range of pet food, accessories, and services. They have a strong online presence complemented by numerous physical stores, which allows for in-person shopping, veterinary services, and grooming. This multi-channel approach offers flexibility that an online-only store like Zooplus cannot. Their loyalty program, “VIP Club,” offers exclusive discounts and perks. Thedebtadvisor.co.uk Review
- Pros: Wide range, physical stores, veterinary services, grooming, loyalty program.
- Cons: Can sometimes be pricier than online-only competitors for certain items.
Fetch (by Ocado): An online-only pet store backed by the Ocado grocery delivery service. Fetch offers a curated selection of pet food and accessories with a focus on convenience and reliable delivery, often integrated with Ocado grocery orders.
- Pros: Convenient delivery, often integrated with grocery shopping, quality product selection.
- Cons: Limited selection compared to larger specialist retailers, delivery might be restricted to Ocado service areas.
Pet Planet: Another online-only UK retailer for pet supplies, offering a broad range of products with competitive pricing and frequent special offers. They often focus on providing value and a wide selection of brands.
- Pros: Wide product range, competitive pricing, regular promotions.
- Cons: Purely online, less brand recognition than some larger players.

Niche and Specialised Pet Supply Stores

Beyond general retailers, there are many specialised stores that cater to specific pet needs or types of products.

Chewy (US-based, but often ships internationally or has UK presence via Amazon): While primarily US-based, Chewy is known for its extensive range of pet supplies, particularly in specialised diets and health products. They offer competitive pricing and often have strong customer service reviews. For UK customers, it might be more accessible through their global reach on platforms like Amazon.
Local Independent Pet Shops: These smaller businesses often provide a more personalised shopping experience, expert advice, and can stock unique or locally sourced products. Supporting them contributes to the local economy and offers a different kind of customer service.
- Pros: Personalised service, unique products, community support.
- Cons: Limited stock, potentially higher prices, less convenience for bulk buying.

How to Cancel Zooplus.co.uk Subscription

Cancelling a subscription, such as a repeat delivery order on Zooplus.co.uk, is typically a straightforward process designed to give customers control over their recurring orders. Understanding the steps involved and key considerations ensures a smooth experience. Green-feathers.co.uk Review

Steps to Cancel a Repeat Delivery Order

Zooplus.co.uk’s “Repeat Savings Plan” is convenient, but situations change, and you might need to adjust or cancel it. Here’s a general guide based on typical e-commerce practices and what’s implied by their features:

Log In to Your Account: The first step is always to access your personal account on the Zooplus.co.uk website. Look for a “My Account” or “Login” button, usually located in the top right corner of the homepage.
Navigate to “My zooplus” or “My Orders”: Once logged in, you’ll need to find the section related to your active subscriptions or recurring orders. This is commonly labelled as “My zooplus,” “My Orders,” “Repeat Orders,” or similar. The homepage text mentions “my zooplus” in the “Services” section, which is likely where you’d find this.
Locate Your Subscription: Within this section, you should see a list of your active repeat delivery plans. Identify the specific subscription you wish to cancel.
Manage/Cancel Option: Each subscription usually has an option to “Manage” or “Cancel.” Click on this. You might be asked for a reason for cancellation (this is often for internal feedback purposes and usually optional).
Confirm Cancellation: Follow the on-screen prompts to confirm your cancellation. You should receive an email confirmation once the subscription is successfully cancelled. Keep this confirmation for your records.

Important Considerations for Cancellation

Before you cancel, there are a few important points to keep in mind to avoid any unexpected charges or issues.

Cut-off Times: Most subscription services have a cut-off time before the next scheduled delivery. If you cancel after this time, the next order might still be processed and shipped. Check Zooplus.co.uk’s specific terms and conditions or the FAQ section within your account for details on their cancellation window.
Impact on Discounts: Cancelling a repeat delivery might mean you lose the associated “Save 5% on repeat deliveries” discount for future orders. If you re-subscribe later, you might not receive the initial “10% off first subscription order” again, as it’s typically a one-time offer.
Loyalty Points (zooPoints): While cancelling a subscription won’t directly affect your accumulated zooPoints, consistent purchases via repeat deliveries contribute to earning more points. Be mindful of how changes to your purchasing habits might affect your point accumulation.
Zooplus Co UK Contact: If you encounter any issues or cannot find the cancellation option within your account, immediately contact Zooplus customer service via their “Help & Contact” page. They can guide you through the process or cancel it on your behalf.

Zooplus.co.uk Pricing

Understanding the pricing structure at Zooplus.co.uk involves looking beyond just the individual product prices and considering their broader strategies, including discounts, loyalty programs, and delivery costs. As a major online retailer, their pricing is generally competitive, often aiming to beat or match prices from local pet shops.

Pricing Strategy and Competitiveness

Zooplus.co.uk positions itself as a provider of “top-quality products at the best prices.” This suggests a strategy focused on offering value, likely through bulk purchasing, direct relationships with brands, and efficient online operations.

Direct Price Comparison: For popular brands like Royal Canin, James Wellbeloved, and Hill’s, Zooplus often offers prices that are competitive with, or even lower than, traditional brick-and-mortar pet stores. This is typical for online retailers with lower overheads.
Volume Discounts: While not explicitly detailed on the homepage, many online pet food retailers offer better per-unit prices for larger bags or multi-packs. This encourages customers to buy in bulk, which benefits both the customer (lower long-term cost) and the retailer (larger order value).
Black Friday and Cyber Savings: The website explicitly mentions that “Every year, you can find the best offers and discounts on Black Friday.” This indicates that they participate in major sales events, providing significant price reductions during these periods. This is a crucial point for customers looking for substantial savings.

Understanding Discounts and Loyalty Benefits

The array of discounts and loyalty incentives significantly impacts the overall cost of shopping at Zooplus.co.uk, making it more attractive for regular customers. Aandagas.co.uk Review

Repeat Delivery Savings Plan: As highlighted, “Save 5% on repeat deliveries” offers a continuous discount for subscribed items. This structured saving can add up significantly over time for consistent purchases.
First Subscription Order Discount: The “10% off first subscription order” is a strong incentive for new customers to try their subscription service, reducing the initial financial commitment.
Exclusive Benefits & Vouchers: The website mentions “Exclusive Benefits & Vouchers” in their shopping section. This implies that registered users or newsletter subscribers might receive personalised offers, coupons, or zooplus co uk voucher code, further enhancing savings.
Loyalty Programme (zooPoints): The zooplus Loyalty Programme is a key component of their pricing strategy. Customers earn points that can be redeemed for products in their Rewards Shop. This effectively acts as a cashback system, rewarding loyalty and reducing future expenditure. For instance, earning 333 zooPoints just for subscribing to the newsletter provides immediate perceived value.
Charity Discount: The mention of a “Charity Discount” and the option to donate zooPoints to an animal charity also adds a layer of ethical consideration, appealing to customers who want their purchases to contribute to a good cause.

Shipping & Delivery Costs

While the homepage doesn’t detail exact zooplus co uk delivery times or costs, it provides a link to their “Shipping & Delivery” page. Typically, online pet retailers have a threshold for free shipping. Below this threshold, a flat delivery fee is applied. It’s crucial for customers to check this page before finalising their order to understand the total cost. Shipping costs can sometimes negate the savings from product discounts, especially for smaller orders.

Zooplus.co.uk vs. Competitors

In the competitive landscape of online pet supplies, Zooplus.co.uk stands out, but how does it truly compare to its major rivals in the UK market? Understanding these distinctions can help consumers make informed decisions based on their priorities, whether that’s price, product range, convenience, or customer service.

Zooplus.co.uk vs. Pets at Home

Pets at Home is arguably the biggest competitor to Zooplus.co.uk in the UK, primarily due to its dual online and extensive physical store presence.

Product Range: Both offer a vast selection. Zooplus arguably has a slightly larger online catalogue due to its pure e-commerce model, potentially stocking more niche or imported brands. Pets at Home matches this online but also offers a curated selection in its physical stores.
Pricing & Value: Zooplus often wins on sheer baseline price for many common items, especially when factoring in their subscription discounts (“Save 5% on repeat deliveries,” “10% off first subscription”). Pets at Home, while competitive, might have slightly higher base prices, but their “VIP Club” loyalty program and frequent in-store promotions can balance this out.
Convenience: Zooplus excels in pure online convenience, offering direct delivery to your door. Pets at Home offers click-and-collect, in-store shopping, and home delivery. The physical presence of Pets at Home offers immediate gratification for urgent needs and the ability to physically inspect products or receive in-person advice, something Zooplus lacks.
Services: Pets at Home offers comprehensive services like veterinary clinics (Vets4Pets), grooming salons (The Groom Room), and even pet adoption services within many of its stores. Zooplus, while offering online advice via its “Magazine” and customer service via zooplus co uk contact, does not provide these hands-on services.
Ethical Footprint: Both engage in charity work. Zooplus allows customers to donate zooPoints to a monthly charity, while Pets at Home runs its “Support Adoption For Pets” charity. Both also highlight sustainability efforts.

Zooplus.co.uk vs. Fetch (by Ocado)

Fetch, an online-only pet shop powered by Ocado, competes on convenience and integration with grocery shopping.

Product Range: Zooplus has a significantly broader and deeper product catalogue. Fetch tends to have a more curated selection, focusing on popular brands and essentials that align with general grocery shopping habits.
Pricing: Zooplus often has more aggressive promotional pricing and loyalty incentives (zooPoints, subscription discounts). Fetch’s pricing is competitive but might not offer the same depth of discounts on every item.
Convenience: Fetch’s main selling point is its integration with Ocado deliveries, making it highly convenient for existing Ocado users to add pet supplies to their regular grocery order. Zooplus operates independently, requiring separate orders. For those not using Ocado, Zooplus’s dedicated pet focus is more straightforward.
Customer Service: Both have online customer service. Fetch benefits from Ocado’s well-regarded delivery and customer support infrastructure. Zooplus relies on its own dedicated zooplus co uk contact team and help resources.

Zooplus.co.uk vs. Independent Online Retailers

Smaller, independent online pet supply stores often have unique selling points. Myfastsale.co.uk Review

Specialisation: Many independent stores specialise in certain types of products (e.g., natural food, eco-friendly accessories) or cater to specific pet needs (e.g., raw feeding, exotic pets). Zooplus, while broad, might not have the same depth in highly niche areas.
Personalisation: Independent stores can often offer more personalised advice and customer service, building stronger relationships with their clientele.
Pricing: Pricing can vary wildly. Some independents might be premium due to their specialised offerings, while others might offer competitive prices, especially if they cut out intermediaries. Zooplus generally maintains a very competitive price point across its broad range.

In summary, Zooplus.co.uk holds its own with its vast product range, strong pricing strategies (especially with subscriptions and loyalty), and user-friendly online platform. Its main challenge comes from multi-channel retailers like Pets at Home, which offer the added benefit of physical stores and in-person services. For consumers who prioritise pure online convenience, competitive pricing, and a huge selection, Zooplus remains a top contender.

FAQ

What is Zooplus.co.uk?

Zooplus.co.uk is the UK branch of Zooplus, Europe’s largest online pet shop, dedicated to providing a wide range of pet food and accessories for cats, dogs, small pets, and birds.

Is Zooplus.co.uk legitimate?

Yes, based on checking the website, Zooplus.co.uk appears to be a legitimate online retailer with clear contact information, terms and conditions, privacy policies, and a long operational history since 1999.

What kind of products does Zooplus.co.uk sell?

Zooplus.co.uk sells a comprehensive range of pet products, including various brands of pet food (e.g., Royal Canin, James Wellbeloved, Hill’s), treats, toys, bedding, collars, leads, grooming supplies, and accessories for cats, dogs, small pets, and birds.

How can I contact Zooplus.co.uk?

You can contact Zooplus.co.uk via their “Help & Contact” section on the website, which typically provides forms for queries. While a specific zooplus co uk phone number isn’t prominently displayed on the homepage, it can usually be found within their contact pages. Bestwaystore.co.uk Review

Does Zooplus.co.uk offer discounts or voucher codes?

Yes, Zooplus.co.uk offers various discounts, including 5% off repeat deliveries, 10% off the first subscription order, and often has special offers, clearance sales, and seasonal promotions. You can find zooplus co uk discount code and zooplus co uk voucher code information in their “Shopping” section and by subscribing to their newsletter.

What is the zooplus Loyalty Programme?

The zooplus Loyalty Programme allows customers to earn “zooPoints” with every purchase. These points can then be redeemed for rewards in their Rewards Shop or donated to an animal charity, offering a benefit for repeat customers.

How do I earn zooPoints?

You earn zooPoints every time you make a purchase through Zooplus. Additionally, you can receive 333 zooPoints just for registering and subscribing to their newsletter.

Can I donate my zooPoints to charity?

Yes, the zooplus Loyalty Programme allows you to donate your accumulated zooPoints to their “Charity of the Month,” which supports various British pet charities by converting points into food and accessory parcels.

Does Zooplus.co.uk have a mobile app?

Yes, Zooplus.co.uk mentions the availability of a zooplus co uk app, which likely offers a convenient way to shop and manage your account on mobile devices. Menkind.co.uk Review

What are Zooplus.co.uk’s delivery times?

Specific zooplus co uk delivery times and costs are detailed on their “Shipping & Delivery” page. It’s recommended to check this section for accurate information regarding delivery estimates and any applicable fees.

How do I track my order from Zooplus.co.uk?

Typically, after placing an order, you will receive an email with tracking information. You can also usually track your order by logging into your “my zooplus” account on their website and navigating to your order history.

What is the “zooplus Repeat Savings Plan”?

The “zooplus Repeat Savings Plan” is a subscription service that allows customers to set up recurring deliveries of their favourite pet products, often at a discounted rate (e.g., 5% off repeat deliveries).

How do I cancel a Zooplus.co.uk subscription or repeat delivery?

To cancel a repeat delivery, you typically need to log into your “my zooplus” account, navigate to your active subscriptions or repeat orders, and select the option to cancel. Confirmation should be provided via email.

Does Zooplus.co.uk offer pet care advice?

Yes, Zooplus.co.uk offers pet care advice through their online “Magazine” section, which provides practical information on various aspects of pet parenting. They also share updates on their social media pages. Stubhub.co.uk Review

What are the payment methods accepted by Zooplus.co.uk?

While not all methods are listed on the homepage, Zooplus.co.uk mentions “Bank Transfer” as one method, and typically, online retailers accept major credit/debit cards and sometimes other digital payment options. Specifics would be on their “Methods of Payment” or “Terms & Conditions” pages.

Is there a return policy for Zooplus.co.uk?

Yes, Zooplus.co.uk has a “Returns” policy. Details on how to return products, eligibility, and timelines would be available on their dedicated returns page.

Does Zooplus.co.uk have a “Black Friday” sale?

Yes, Zooplus.co.uk explicitly states that they offer “the best offers and discounts on Black Friday” each year, indicating their participation in major seasonal sales events.

Does Zooplus.co.uk have a “Puppy Club” or “Kitten Club”?

Yes, Zooplus.co.uk lists “Puppy Club” and “Kitten Club” under their services, suggesting they offer specialised resources, advice, or benefits for new puppy and kitten owners.

What is zooplus.co.uk’s stance on sustainability?

Zooplus.co.uk includes “Sustainability” under their services section, indicating a commitment to environmental responsibility. Further details on their initiatives would likely be on their dedicated sustainability page. Juliajones.co.uk Review

How can I get personalised offers from Zooplus.co.uk?

You can receive personalised offers, discounts, and coupons by subscribing to the Zooplus.co.uk newsletter. This often involves creating a pet profile to help them tailor recommendations.