Based on looking at the website tke-homesolutions.co.uk, it appears to be a legitimate and well-established company providing stairlifts in the UK. The site offers comprehensive information about their products and services, aiming to improve mobility and independence for individuals in their homes. Their collaboration with Which? as a Recommended Provider and transparent display of customer testimonials on Trustpilot indicate a focus on trustworthiness and customer satisfaction.
Overall Review Summary:
- Website Legitimacy: Appears highly legitimate.
- Product Offering: Specialises in stairlifts (S100 for straight stairs, S200 for curved stairs).
- Transparency: High, with clear pricing information links, warranty details, and customer testimonials.
- Customer Support: Appears robust, with a dedicated phone number, contact form, and a physical customer experience centre.
- Ethical Considerations: The core product, stairlifts, directly addresses a real need for improved mobility and independence, which aligns with ethical principles of assisting those in need. However, the financing option through Ideal4Finance, while common in consumer credit, introduces the concept of APR finance, which typically involves interest (Riba). This aspect would require careful scrutiny from an Islamic perspective, as interest-based transactions are impermissible.
- User Experience: The website is well-organised and provides easy access to essential information.
The website effectively communicates its value proposition, highlighting the benefits of improved mobility and independence. They showcase customer success stories, which can be very persuasive. The emphasis on quality and adherence to regulations (EN 81-40:2020) adds a layer of professionalism. While the overall service is commendable for its practical utility, the financing model presents a crucial point of concern for those seeking Islamically compliant solutions. It’s imperative for individuals to explore the terms of any financing carefully to ensure it aligns with their ethical and religious principles, specifically regarding the avoidance of Riba.
Here’s a list of ethical, non-edible alternatives for home solutions focusing on accessibility and comfort, avoiding interest-based financing, and aligning with Islamic principles of facilitating ease and well-being:
- Ramps for Wheelchairs
- Key Features: Portable, foldable, anti-slip surfaces, various lengths and weight capacities.
- Average Price: £50 – £500, depending on material and length.
- Pros: Immediate solution for small steps and thresholds, no installation required for portable versions, versatile for different areas of the home.
- Cons: May not be suitable for long or steep inclines, can take up space when not in use.
- Grab Bars for Bathrooms
- Key Features: Suction cup, screw-in, or flip-up designs; various lengths and finishes.
- Average Price: £15 – £70.
- Pros: Enhances safety in slippery areas, relatively inexpensive, easy to install.
- Cons: Requires proper installation for maximum safety (especially screw-in types), may not fit all bathroom layouts.
- Adjustable Bed Risers
- Key Features: Elevates bed height, multiple height settings, non-slip base, heavy-duty material.
- Average Price: £15 – £40 per set.
- Pros: Makes getting in and out of bed easier, creates under-bed storage space, simple to use.
- Cons: Can make the bed feel less stable if not properly sized, may not suit all bed frames.
- Long-Handled Reachers/Grabbers
- Key Features: Lightweight aluminium or plastic, ergonomic handle, rotating jaws, magnetic tip.
- Average Price: £10 – £25.
- Pros: Extends reach for picking up dropped items or reaching high shelves, reduces strain on joints, portable.
- Cons: Not suitable for heavy items, can be less precise for small objects.
- Non-Slip Mats for Floors
- Key Features: Various sizes and colours, strong grip, machine washable.
- Average Price: £10 – £50 depending on size and material.
- Pros: Prevents slips and falls, especially in wet areas like bathrooms or kitchens, adds a layer of comfort.
- Cons: Requires regular cleaning, may become a tripping hazard if not properly secured or if edges curl.
- Door Lever Handles
- Key Features: Easy to grip and operate, suitable for individuals with limited hand dexterity, various styles and finishes.
- Average Price: £15 – £40 per handle.
- Pros: Much easier to open doors than traditional doorknobs, improves accessibility throughout the home, relatively easy to install.
- Cons: May require professional installation if unfamiliar with door hardware, not all designs fit existing boreholes.
- Large Button Telephones
- Key Features: Oversized buttons, loud ringer, amplified sound, emergency dial features, sometimes with picture dials.
- Average Price: £20 – £60.
- Pros: Easier for individuals with visual impairment or dexterity issues to use, provides a sense of security for communication.
- Cons: May lack advanced smartphone features, not all models are cordless.
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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Tke-homesolutions.co.uk Review & First Look
Upon a thorough examination of tke-homesolutions.co.uk, the immediate impression is one of professionalism and a clear focus on a specific niche: home mobility solutions, primarily stairlifts. The website is well-structured, providing a relatively seamless user experience, which is crucial for a product often sought by individuals facing mobility challenges. The site’s primary objective is to inform potential customers about their stairlift products (S100 for straight stairs and S200 for curved stairs) and services, guiding them through the purchasing process.
Website Design and Navigation
The design is clean, modern, and uncluttered, making it easy for users to find the information they need. Navigation is intuitive, with clear menus for products, services, and contact information. Key sections like “Stairlift Pricing” and “Lifetime Warranty” are readily accessible, indicating transparency. The visual elements, such as images of stairlifts and customer testimonials, are used effectively to convey product benefits and build trust.
Initial Impressions of Trustworthiness
Several elements contribute to a strong first impression of trustworthiness. The prominent display of their endorsement by Which? as a Recommended Provider in May 2024 is a significant credibility booster in the UK market. This endorsement, a hallmark of consumer trust, suggests that the company has undergone rigorous independent assessment. Furthermore, the direct link to their Trustpilot reviews allows potential customers to verify feedback independently, fostering confidence. The provision of a clear contact number (0800 783 9551) and a physical “Customer Experience Centre” in Stockton-on-Tees adds another layer of legitimacy, indicating a tangible presence beyond just an online storefront.
Tke-homesolutions.co.uk Pros & Cons
When evaluating tke-homesolutions.co.uk, it’s essential to weigh its strengths against areas that might raise concerns, particularly from an ethical and consumer perspective. The website presents a robust front for its core business, but certain aspects warrant closer inspection.
Advantages of Tke-homesolutions.co.uk
The website boasts several compelling features that enhance its appeal and legitimacy. Brownpaperpackages.co.uk Review
- Which? Endorsement: Being named a “Which? Recommended Provider” in the Stairlift Category (May 2024) is a significant badge of honour. Which? is a highly respected consumer champion in the UK, and their endorsement signifies a high standard of product quality and customer service. This provides a strong third-party validation that many consumers rely on.
- Transparent Customer Feedback: The direct link to their Trustpilot reviews is a clear sign of transparency. As of late 2023, TK Home Solutions generally holds a strong rating on Trustpilot, with a significant percentage of “Excellent” reviews. This open display allows prospective customers to see real, unfiltered experiences from previous buyers, building trust and confidence.
- Dedicated Customer Experience Centre: The existence of a physical showroom in Stockton-on-Tees where customers can test stairlifts before making a decision is a huge advantage. This hands-on experience is invaluable for a significant purchase like a stairlift, allowing users to assess comfort, fit, and functionality, mitigating buyer’s remorse.
- Comprehensive Product Information: The website provides detailed descriptions of their S100 (straight stairs) and S200 (curved stairs) models, including information on compliance with regulations like EN 81-40:2020. This level of detail helps customers understand the technical specifications and safety standards.
- Lifetime Warranty: Offering a “Lifetime Warranty” is a powerful statement about product durability and company confidence. While the specific terms and conditions of this warranty would need to be reviewed in detail, the mere offer is a strong selling point for consumers looking for long-term reliability.
- Commitment to Human Rights: The inclusion of a “Human Rights Statement” linked from the footer suggests a corporate responsibility stance, reflecting positively on the company’s ethical framework beyond just product sales.
Disadvantages and Ethical Concerns
While the website presents many positives, one particular aspect raises a significant ethical flag, especially for those seeking to adhere to Islamic financial principles.
- Interest-Based Financing (Riba): The most prominent concern is the offer of “Stairlift Finance from 0% APR” through their partner, Ideal4Finance. The mention of “0% APR finance” implies interest-free periods, but the disclaimer “The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and term” strongly suggests that conventional interest (Riba) will be charged beyond any initial promotional period, or for those who don’t qualify for 0% APR. From an Islamic perspective, Riba, or interest, is strictly prohibited. This prohibition extends to both paying and receiving interest, as it is seen as an unjust and exploitative practice that concentrates wealth and creates economic inequality. For a Muslim consumer, engaging in such a transaction would be impermissible, regardless of the perceived convenience or initial 0% offer. It’s crucial to remember that any loan where the borrower pays back more than the principal amount due to a time value of money charge falls under Riba. This means that while the core product (stairlifts for mobility) is beneficial and ethical, the financing method presented by tke-homesolutions.co.uk through Ideal4Finance does not align with Islamic financial ethics. Consumers seeking halal alternatives would need to arrange alternative financing, such as saving up, seeking interest-free loans from family or community funds, or exploring ethical lending institutions if available for such purchases.
Tke-homesolutions.co.uk Pricing
Understanding the pricing structure for a significant purchase like a stairlift is crucial for any consumer. Tke-homesolutions.co.uk provides a dedicated “Stairlift Pricing” section, which is a good sign of transparency, although direct, fixed prices are not immediately displayed on the main page, which is typical for customised installations.
How Stairlift Pricing Works
Stairlift pricing is highly variable and depends on several factors, which tke-homesolutions.co.uk likely accounts for during their consultation process. These factors include:
- Type of Stairlift: Straight stairlifts (like their S100) are generally less expensive than curved stairlifts (S200) due to simpler design and installation. Curved stairlifts require custom-made rails to fit the bends and turns of a staircase, which significantly increases cost.
- Staircase Length and Complexity: Longer staircases or those with multiple landings will naturally incur higher costs.
- Features and Customisations: Optional features such as powered swivel seats, powered footrests, fold-up rails, or special upholstery will add to the base price.
- Installation Costs: Professional installation is mandatory for safety and proper function, and these costs are typically factored into the overall price.
- Warranty and After-Sales Service: The “Lifetime Warranty” offered by TK Home Solutions implies a commitment to long-term support, which is likely reflected in the pricing.
The Role of Quotations
Instead of fixed prices, tke-homesolutions.co.uk encourages users to “Contact us for more information” or “Click here to get started” for financing, indicating that a personalised quotation process is in place. This is standard practice in the stairlift industry, as each installation is unique to the home’s architecture and the user’s specific needs. A sales surveyor would typically visit the home to assess the staircase and discuss options before providing a tailored quote.
Financing Options and the Issue of Riba
As highlighted in the “Pros & Cons” section, tke-homesolutions.co.uk prominently offers “Stairlift Finance from 0% APR” through their trusted partner, Ideal4Finance. Dollhq.co.uk Review
- Ideal4Finance Partnership: TK Access Solutions Limited is identified as an “introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance.” This means they facilitate the connection between the customer and Ideal4Finance, a credit broker.
- Credit Broker vs. Lender: Ideal4Finance is explicitly stated as a “credit broker and not a lender (FRN 703401).” This is an important distinction; they don’t provide the loans themselves but help customers find lenders.
- “0% APR Finance” Disclaimer: While “0% APR” sounds appealing, the crucial caveat is “The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and term.” This is a strong indicator that for many, or after a promotional period, interest will be applied. For Muslim consumers, any transaction that involves interest (Riba) is prohibited. This means that even if a 0% APR period is offered, the underlying structure of a conventional loan with the potential for interest payments makes it impermissible.
- Ethical Alternative for Financing: For those adhering to Islamic finance principles, the only permissible way to acquire a stairlift would be through direct purchase (saving up the full amount), an interest-free loan from a trusted source (e.g., family, a community benevolent fund), or a Sharia-compliant financing model like Murabaha (cost-plus financing) if available from an Islamic bank. Relying on conventional consumer credit, even with initial 0% offers, involves exposure to Riba and should be avoided.
Tke-homesolutions.co.uk Alternatives
Given the critical importance of avoiding interest (Riba) in financial transactions from an Islamic perspective, while acknowledging the legitimate need for mobility solutions, exploring alternatives to tke-homesolutions.co.uk’s financing model is essential. Furthermore, considering broader home accessibility beyond just stairlifts can offer a holistic approach to independent living.
Direct Purchase and Ethical Financing
The most straightforward and Islamically permissible alternative to interest-based financing is a direct purchase.
- Saving and Cash Purchase: This is the ideal method. By saving the full amount needed for a stairlift, consumers can avoid all forms of interest. This requires diligent financial planning and patience but ensures complete adherence to Islamic finance principles.
- Qard Hasan (Benevolent Loan): Seeking an interest-free loan from family, friends, or a community benevolent fund is another excellent alternative. Qard Hasan literally means a “good loan” and is highly encouraged in Islam, where the lender expects no return beyond the principal amount. This is a form of mutual aid and support within the community.
- Halal Lending Institutions: While less common for direct consumer goods like stairlifts, some Islamic financial institutions might offer specific products that align with Sharia principles for large purchases. These often involve Murabaha (cost-plus sale), where the bank buys the item and sells it to the customer at an agreed-upon higher price, or Ijara (leasing), where the bank leases the asset to the customer with an option to buy. It’s crucial to verify the Sharia compliance of such products with knowledgeable scholars.
Alternative Mobility and Home Accessibility Solutions
Beyond stairlifts, several other ethical products can significantly enhance home mobility and independence, often at a lower cost and without the need for complex financing.
- Home Lifts/Vertical Platform Lifts: For some homes, a compact home lift or vertical platform lift might be an alternative to a stairlift, especially for wheelchair users. These are typically more expensive but offer full accessibility.
- Walk-in Baths and Shower Solutions: Many falls occur in bathrooms. Installing a walk-in bath or a level-access shower removes high thresholds, making bathing safer and more accessible.
- Adjustable Height Furniture: Desks, tables, and chairs with adjustable heights can make daily tasks more comfortable for individuals with varying mobility needs.
- Automated Door Openers: For individuals with limited hand dexterity or strength, automated door openers can significantly improve ease of movement between rooms.
- Smart Home Voice Control Systems: Systems like Amazon Echo or Google Nest can control lights, thermostats, and even some appliances with voice commands, reducing the need for physical movement and making home living more convenient and safer.
- Specialised Reaching Aids: While simpler versions were mentioned, more advanced reaching aids, sock aids, or dressing sticks can empower individuals to perform daily self-care tasks independently.
- Pressure Relief Cushions and Mattresses: For those spending significant time seated or in bed, these products can prevent pressure sores and enhance comfort, contributing to overall well-being.
- Ergonomic Kitchen Tools: Utensils and gadgets designed for easier grip or reduced effort can make cooking and meal preparation more manageable for those with arthritis or limited hand strength.
These alternatives, when purchased outright or through Islamically compliant means, offer tangible solutions for enhancing quality of life and independence without compromising religious principles. The key is to prioritise direct purchase or interest-free financial arrangements to maintain ethical integrity.
How to Cancel tke-homesolutions.co.uk Subscription
It’s important to clarify that tke-homesolutions.co.uk primarily sells stairlifts, which are one-time purchases and installations, not a subscription service in the typical sense. Therefore, there isn’t a “subscription” to cancel. However, the company offers a “Lifetime Warranty” and presumably provides ongoing service and maintenance, which might be what a user is thinking of when considering cancellation.
Understanding the Lifetime Warranty and Service
Tke-homesolutions.co.uk states they offer a “Lifetime Warranty.” While the specifics of this warranty would be detailed in the customer’s contract, it typically covers defects in manufacturing or installation for the lifespan of the product. This warranty usually implies ongoing support for repairs under its terms, rather than a recurring payment.
However, many stairlift companies also offer:
- Annual Service Contracts: These are separate agreements where a customer pays a recurring fee (annually) for routine maintenance, preventative checks, and sometimes extended breakdown cover beyond the basic warranty. This is often an optional add-on.
- Repairs and Removals: The website has a section for “Repairs & Removals,” indicating they provide these services, which would be charged on a per-instance basis or covered by a service contract.
Steps to “Cancel” or Adjust Service
If a customer wishes to discontinue a service contract or arrange for removal, they would need to:
- Review Your Contract: The first step is always to refer to the original purchase agreement and any separate service contracts. These documents will outline the terms, notice periods for cancellation, and any associated fees.
- Contact TK Home Solutions Directly: The most effective way to address any service-related inquiries or to discuss discontinuing a service contract is to contact their customer service team. The website provides a phone number: 0800 783 9551. This direct line is for customer queries, including service and support.
- State Your Intent Clearly: When contacting them, clearly state your request, whether it’s to cancel an annual service contract, inquire about removing a stairlift, or understand the terms of your warranty.
- Inquire About Charges: For removals, there may be a charge, especially if the stairlift is old or if you are not replacing it with another TK Home Solutions product. Clarify any potential costs upfront.
- Obtain Written Confirmation: Always request written confirmation of any changes to your service agreement or cancellation, including the effective date and any final charges.
It’s crucial to understand that a stairlift is a fixed installation. “Cancellation” in this context refers to managing ongoing service agreements or arranging for the physical removal of the unit, not stopping a recurring product “subscription.” Myviahealth.co.uk Review
tke-homesolutions.co.uk Customer Experience Centre
One of the standout features highlighted on the tke-homesolutions.co.uk website is their dedicated Customer Experience Centre. This physical location provides a unique opportunity for potential customers to engage with the product before making a significant investment.
What is the Customer Experience Centre?
The Customer Experience Centre, located in Stockton-on-Tees, serves as a showroom where undecided customers can:
- Test Stairlifts: Visitors can physically try out the stairlifts offered by TK Home Solutions, presumably both the S100 for straight stairs and the S200 for curved stairs. This hands-on experience allows individuals to assess comfort, ease of use, and suitability for their personal mobility needs.
- Receive Expert Guidance: It’s an opportunity to speak directly with sales surveyors and staff who can answer questions, explain features, and provide tailored advice. This personal interaction can be invaluable in making an informed decision.
- Visualise the Product: Seeing the stairlifts in a controlled environment can help customers visualise how they would integrate into their own homes and overcome any initial reservations they might have.
Why a Physical Centre Matters
In an increasingly digital world, a physical customer experience centre for a product like a stairlift offers significant advantages:
- Reduces Uncertainty: For many, a stairlift is a substantial purchase. Being able to physically interact with the product significantly reduces the uncertainty associated with buying based solely on online images or brochures. This is particularly important for elderly users or those with specific mobility challenges who need to ensure the product meets their exact requirements.
- Builds Trust and Confidence: A brick-and-mortar presence signals stability and commitment. It shows that the company is serious about its products and stands behind them, which builds a stronger sense of trust than an online-only operation.
- Personalised Consultation: While the website provides general information, a visit allows for a highly personalised consultation, where specific concerns about a home’s layout, individual needs, and potential customisations can be directly addressed.
- Addresses a “Try Before You Buy” Need: For mobility aids, the ability to “try before you buy” is often critical. A stairlift isn’t just a convenience; it’s a piece of equipment vital for independence and safety. Testing it ensures it’s the right fit.
Logistics for Visiting
The website states: “If you need any assistance in getting here, let us know and one of our sales surveyors will support you with this.” This indicates a willingness to assist customers with transportation or guidance to the centre, demonstrating a customer-centric approach. This is particularly helpful for individuals with mobility issues who might find travel challenging. Such dedicated support enhances the overall customer journey and reinforces the company’s commitment to accessibility.
Tke-homesolutions.co.uk vs. Other Home Mobility Providers
When considering a stairlift, it’s wise to compare tke-homesolutions.co.uk with other prominent providers in the UK market. While direct comparisons can be complex due to custom pricing and service variations, we can look at key differentiators. Reedsrains.co.uk Review
TK Home Solutions: Strengths
- Brand Reputation: As part of the larger thyssenkrupp group (now TK Home Solutions), they benefit from a long-standing engineering heritage and global presence.
- Which? Endorsement: This is a significant differentiator, as few companies achieve this level of independent consumer accreditation in the UK. It suggests high standards of product quality, service, and customer satisfaction.
- Physical Showroom: Their Customer Experience Centre in Stockton-on-Tees allows for hands-on testing, which many online-only or sales-agent-only competitors cannot offer. This personal touch is a considerable advantage for informed decision-making.
- Lifetime Warranty: The offer of a “Lifetime Warranty” is a strong commitment, potentially offering greater peace of mind compared to competitors with shorter or limited warranties.
- Compliance with Standards: Emphasis on conforming to regulations like EN 81-40:2020 demonstrates a commitment to safety and quality engineering.
Competitors in the UK Market
Several other well-known companies operate in the UK stairlift market. These often include:
- Acorn Stairlifts: One of the largest manufacturers globally, Acorn is known for its quick installation times and direct sales model. They offer both straight and curved stairlifts.
- Stannah Stairlifts: A long-established British manufacturer with a strong reputation for quality and a wide range of models, including bespoke solutions. They typically operate through a network of local dealers.
- Handicare (formerly Minivator): A global provider offering a range of stairlifts, lifts, and ramps. They often focus on user-friendability and adaptable designs.
- Brooks Stairlifts: Known for reliable and user-friendly stairlifts, often available through a network of independent dealers.
Key Comparison Points
When comparing tke-homesolutions.co.uk with these competitors, consider the following:
- Product Range: While all offer straight and curved stairlifts, some may have more advanced features, slimmer designs, or specialised solutions for very narrow staircases.
- Pricing Structure: All typically offer quotes based on individual assessment. It’s crucial to compare the final quoted price, including installation and warranty, across different providers. Be wary of hidden fees.
- Financing Options: This is a critical point. While many providers offer conventional financing (which includes Riba), investigate if any offer partnerships with genuinely interest-free lenders or if direct purchase is significantly incentivised. For example, some charities or local councils might offer grants or interest-free loans for home adaptations.
- Warranty and Aftercare: Compare warranty periods, what they cover, and the availability/cost of annual service contracts.
- Installation Timeframes: Some providers can install very quickly, while others may have longer lead times, especially for custom curved stairlifts.
- Customer Service and Reviews: Beyond Trustpilot, look at reviews on other platforms, check for industry awards (like Which? endorsement), and assess the responsiveness of their sales and support teams.
- Removal Policy: Understand how easy and costly it is to remove the stairlift if it’s no longer needed.
While tke-homesolutions.co.uk presents a very strong case with its Which? endorsement and physical showroom, the pervasive issue of interest-based financing across the industry means that ethical consumers must remain vigilant and prioritise interest-free methods of acquisition, regardless of the provider.
FAQ
What is tke-homesolutions.co.uk?
Tke-homesolutions.co.uk is the official website for TK Home Solutions, a company that provides stairlifts in the United Kingdom, aiming to improve mobility and independence for individuals in their homes.
Is tke-homesolutions.co.uk a legitimate company?
Yes, based on the website, tke-homesolutions.co.uk appears to be a legitimate and well-established company, evidenced by its Which? Recommended Provider endorsement and transparent Trustpilot reviews. Totalworkwear.co.uk Review
What products does TK Home Solutions offer?
TK Home Solutions primarily offers stairlifts, specifically the S100 model for straight staircases and the S200 model for curved staircases.
Does TK Home Solutions offer a warranty on its stairlifts?
Yes, TK Home Solutions states on its website that it offers a “Lifetime Warranty” on its stairlifts.
Can I try a stairlift before buying it from TK Home Solutions?
Yes, TK Home Solutions has a Customer Experience Centre in Stockton-on-Tees where you can visit and test their stairlifts before making a decision.
How do I get a price quotation for a stairlift from tke-homesolutions.co.uk?
To get a price quotation, you typically need to contact TK Home Solutions directly through their website or phone number for a personalised assessment, as prices depend on your specific staircase and chosen features.
Does TK Home Solutions offer financing options?
Yes, TK Home Solutions offers financing options through their trusted partner, Ideal4Finance, including options for 0% APR finance, subject to status and personal circumstances. Rickshawtravel.co.uk Review
Is the financing offered by tke-homesolutions.co.uk Islamically permissible?
No, the financing options offered through Ideal4Finance, which involve APR (Annual Percentage Rate) and potential interest, are generally not considered Islamically permissible due to the prohibition of Riba (interest).
What are the ethical alternatives to financing a stairlift with interest?
Ethical alternatives include saving the full amount for a cash purchase, seeking an interest-free loan (Qard Hasan) from family or community, or exploring Sharia-compliant financing models from Islamic banks, if available.
How do I contact TK Home Solutions UK?
You can contact TK Home Solutions UK by calling their provided telephone number, 0800 783 9551, or by using the contact forms available on their website.
Does tke-homesolutions.co.uk have customer reviews?
Yes, the website prominently features a link to their Trustpilot page, where customers can read and submit reviews about TK Home Solutions.
What regulations do TK Home Solutions stairlifts conform to?
TK Home Solutions states that their lifts conform to all relevant regulations, including EN 81-40:2020, which is a European standard for stairlifts and inclined lifting platforms. Wyemedia.co.uk Review
Are there any installation fees for TK Home Solutions stairlifts?
Installation fees are typically included in the overall quotation provided by TK Home Solutions, as professional installation is mandatory for stairlifts.
Can TK Home Solutions assist with getting to their Customer Experience Centre?
Yes, the website states that if you need any assistance in getting to the Customer Experience Centre, one of their sales surveyors will support you with this.
What is the process for buying a stairlift from TK Home Solutions?
The process generally involves contacting them for an assessment, receiving a personalised quotation, making a decision, and then arranging for installation.
Does TK Home Solutions offer repairs and removals services?
Yes, TK Home Solutions has sections on their website dedicated to “Repairs & Removals,” indicating they provide these services.
Is tke-homesolutions.co.uk a subscription service?
No, tke-homesolutions.co.uk sells stairlifts as a one-time purchase and installation, not as a recurring subscription service. Warmdaily.co.uk Review
What should I do if I want to cancel a service contract with TK Home Solutions?
You should review your service contract for cancellation terms and then contact TK Home Solutions directly via phone or written communication to discuss discontinuing the service.
What are some non-stairlift alternatives for home mobility?
Alternatives include ramps, grab bars for bathrooms, adjustable bed risers, long-handled reachers/grabbers, non-slip mats, door lever handles, and smart home voice control systems.
Does TK Home Solutions operate outside the UK?
Yes, while tke-homesolutions.co.uk is for their UK operations, TK Home Solutions is part of the larger thyssenkrupp group, which has a global presence with local websites in various countries like Germany, France, and Italy.
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