Thekbbcompany.co.uk Review

Based on looking at the website, TheKBBCompany.co.uk appears to be a legitimate business specialising in kitchen and bedroom design and installation. The site provides clear information about its services, contact details, and a physical address, which are all positive indicators. However, a strict review reveals several areas where the website could improve to meet the highest standards of transparency and user confidence, especially for a discerning UK audience.

Overall Review Summary:

• Business Type: Kitchen and Bedroom Design and Installation
• Physical Address Provided: Yes (KBB House, Inveresk Industrial Estate, Musselburgh, Midlothian, EH21 7UL)
• Contact Information: Phone number (0131 608 2101) provided, but no direct email address or contact form prominently displayed.
• Online Presence & Reviews: Mentions “Rated excellent on Trustpilot” but lacks direct links or embedded widgets for immediate verification.
• Service Transparency: Good overview of services, emphasis on honesty and in-house fitters.
• Pricing Information: No pricing details available on the website, requiring a design appointment.
• Terms & Conditions: No readily visible link to comprehensive Terms & Conditions for services.
• Refund/Cancellation Policy: No clear policy available on the website.
• Ethical Considerations: Appears to be a standard home improvement service, with no immediately obvious ethical red flags from an Islamic perspective regarding its core business model. However, the lack of full transparency on contracts and policies warrants caution.

The website effectively communicates its core value proposition: 30 years of experience, in-house installation teams, and a customer-first approach. The emphasis on “honesty,” “no hidden costings,” and “never push you into a sale” is commendable. However, for a business operating in the home improvement sector, particularly one involving significant investments like kitchens and bedrooms, the absence of crucial legal and contractual information on the website is a notable drawback. While the focus on personal service and design appointments is clear, a modern, trustworthy website should still provide comprehensive details upfront, including transparent terms and conditions, and details on how cancellations or refunds are handled. This omission can create uncertainty for potential customers seeking to understand the full scope of their engagement before committing to a consultation.

Best Alternatives for Home Improvement Services:
When considering significant home improvements, seeking out businesses with robust online transparency and established reputations is key. Here are some ethically sound alternatives focusing on general home improvement categories, as the KBB Company’s niche is quite specific:

• Wickes:

  

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  • Key Features: Wide range of kitchen, bathroom, and home improvement products; design service available; often has clear pricing and promotions.
  • Average Price: Varies significantly by project, from budget-friendly to premium.
  • Pros: Large, established UK retailer; extensive product range; physical showrooms; strong online presence with detailed product information.
  • Cons: Installation can be through third-party approved fitters rather than exclusively in-house.

• Magnet Kitchens:

  • Key Features: Focus on fitted kitchens; offers a variety of styles and finishes; design appointments.
  • Average Price: Mid to high-end, depending on customisation.
  • Pros: Specialises in kitchens; known for quality and design; reputable brand in the UK.
  • Cons: Can be more expensive; less DIY-friendly for purchases.

• Howdens Joinery:

  • Key Features: Trade-only kitchen and joinery supplier, meaning you’d typically work with a builder or fitter who has an account.
  • Average Price: Competitive trade prices, often good value through a professional installer.
  • Pros: High-quality products; extensive range; good for those working with an established builder.
  • Cons: Not directly accessible to the public; requires a professional to purchase and install.

• B&Q:

  • Key Features: Comprehensive DIY and home improvement retailer; offers kitchens, bathrooms, and a vast array of building supplies.
  • Average Price: Wide range from budget to mid-range.
  • Pros: Accessible for DIYers and professionals; competitive pricing; frequent sales; large physical stores.
  • Cons: Installation services may be through third parties; quality can vary depending on the product line.

• Homebase:

  • Key Features: Similar to B&Q, offers a broad selection of home and garden products, including kitchens and bathrooms.
  • Average Price: Generally budget to mid-range.
  • Pros: Good for a variety of home projects; often has design services; convenient for combining different purchases.
  • Cons: Can be less specialised than dedicated kitchen retailers; installation often through third parties.

• Graham The Plumbers’ Merchant:

  • Key Features: Specialises in bathrooms and heating, but also offers kitchen components. Focus on trade quality.
  • Average Price: Mid-range to premium, depending on product selection.
  • Pros: Strong reputation for plumbing and heating; good quality trade products; knowledgeable staff.
  • Cons: More trade-focused, less direct consumer marketing; may require working with a professional installer.

• Independent Local Tradespeople (Vetted):

  • Key Features: Direct relationship with a local professional; often highly tailored service; can recommend specific products.
  • Average Price: Varies widely based on individual quotes and project complexity.
  • Pros: Personalised service; direct communication; often more flexible; can support local economy.
  • Cons: Requires thorough vetting (checking references, insurance, qualifications); less immediate online transparency than large retailers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Thekbbcompany.co.uk Review & First Look

Upon an initial visit to TheKBBCompany.co.uk, the website presents itself as a dedicated and experienced provider of kitchen and bedroom installations in the Lothians. The homepage immediately highlights key selling points: “The Lothian’s leading Kitchen and bedroom company,” a “free design appointment,” and an “excellent” rating on Trustpilot. This straightforward approach aims to instil confidence right from the start.

Initial Impressions and User Experience

The website’s design is clean and professional, focusing on clear calls to action like “Book a free design appointment” and “Request free brochure.” The navigation is intuitive, allowing users to easily explore sections like “Our kitchens,” “Our bedrooms,” “Our work,” and “Meet the team.” The colour scheme is muted and calming, contributing to a sense of reliability.

Key Information and Transparency Gaps

While the website boasts “30 years” of experience and promises “honesty” with “no hidden costings fees or fake promotions,” there are some critical pieces of information noticeably absent. For a company dealing with significant financial outlays for home improvements, detailed terms and conditions, a clear cancellation policy, or even basic pricing ranges are not immediately apparent. This necessitates direct engagement (booking an appointment) to obtain such vital details, which some users might find inconvenient or lacking in upfront transparency.

Thekbbcompany.co.uk Pros & Cons

When evaluating TheKBBCompany.co.uk, it’s helpful to weigh its strengths against areas where it could improve. The site does a good job of presenting its unique selling points, but a comprehensive review highlights certain considerations.

Strengths of TheKBBCompany.co.uk

The website effectively communicates several compelling reasons why a potential customer might choose them:

• Experience: Boasting “30+ years” in the business, TheKBBCompany.co.uk positions itself as a seasoned expert in kitchen and bedroom installations. This extensive experience, particularly in Edinburgh and the Lothians, suggests a deep understanding of local market needs and challenges.
• In-House Fitters: A significant advantage highlighted is the employment of “all of our fitting team.” This is a strong differentiator from companies that subcontract work, implying better quality control, consistency, and accountability. It suggests a streamlined process from design to completion.
• Customer-Centric Approach: The emphasis on “putting you first for 30 years,” “honesty,” “no hidden costings,” and “never push you into a sale” resonates positively. The stated commitment to a “no high pressure sales environment” is particularly reassuring for consumers often wary of aggressive sales tactics in the home improvement sector.
• Local Focus: Operating specifically within the Lothians, the company likely has a strong local reputation and understanding, which can be beneficial for regional customers seeking a tailored service.
• Clear Call to Action: The prominent “Book a free design appointment” and “Request free brochure” buttons make it easy for interested parties to take the next step.

Areas for Improvement and Potential Cons

While the strengths are clear, certain aspects of the website could be enhanced to provide a more complete and transparent user experience:

• Lack of Pricing Information: One of the most significant drawbacks is the complete absence of any pricing information or even price ranges for their kitchens and bedrooms. While custom projects vary, providing some indicative pricing or explaining the factors influencing cost could manage customer expectations and reduce friction.
• Limited Online Transparency (T&Cs, Policies): There are no readily accessible links to comprehensive Terms & Conditions, privacy policies beyond cookie management, or detailed cancellation/refund policies. For a significant investment, customers typically want to review these documents before engaging deeply.
• Absence of Direct Contact Form/Email: While a phone number is provided, the lack of a direct email address or a general contact form for non-appointment-related inquiries is a minor but notable omission.
• Proof of Trustpilot Rating: While the site claims “Rated excellent on Trustpilot,” there’s no embedded widget or direct link to their Trustpilot profile for immediate verification. This requires users to actively search for the reviews, which can be a barrier.
• Generic “Our work” Section: The “Our work” section is promised but not detailed. A strong portfolio with high-quality images, descriptions, and perhaps even customer testimonials embedded directly on the site would significantly enhance credibility.
• Cookie Consent Management: While GDPR compliant with a cookie banner, the various “{title}” links under “Manage consent” are placeholders and do not function, indicating a minor technical oversight that could affect user trust.

Thekbbcompany.co.uk Alternatives

When seeking home improvement services like kitchen and bedroom installations, it’s always wise to explore multiple options to ensure you find the best fit for your needs and budget. The UK market offers a diverse range of providers, from large national retailers to independent local craftspeople, each with their own strengths.

Diverse Options for Home Transformations

For consumers in the UK, the choice of where to source kitchens and bedrooms is vast. Alternatives to TheKBBCompany.co.uk typically fall into several categories:

• Large Retail Chains: These often provide comprehensive design services, a wide array of styles, and various price points. Examples include:
  • Wickes: Known for its extensive range of kitchen and bathroom products, often with design services and installation options. They frequently run promotions and have a strong online presence.
  • Magnet Kitchens: Specialises exclusively in kitchens, offering a premium range with a focus on design and quality. They have showrooms across the UK for customers to view products.
  • B&Q: A DIY and home improvement giant that also offers fitted kitchens and bedrooms, catering to both DIY enthusiasts and those seeking installation services.
• Trade Suppliers: Companies like Howdens Joinery operate on a trade-only basis, meaning they supply directly to professional builders and installers. While you can’t buy directly from them as a consumer, working with a builder who uses Howdens can offer competitive pricing for quality products.
• Independent Local Kitchen & Bedroom Studios: Similar to TheKBBCompany.co.uk, many towns and cities have independent design studios. These often provide a highly personalised service, custom designs, and may use local craftspeople for bespoke elements. Websites like Checkatrade and Rated People can help you find reputable local professionals.
• Online-Only Retailers: Some companies operate primarily online, offering competitive prices due to lower overheads. They often provide design tools and samples for delivery, allowing customers to plan their space from home. Examples include DIY Kitchens, known for their focus on quality carcasses and customisation at competitive prices.

How to Evaluate Alternatives

When comparing alternatives, consider these factors:

• Transparency: How clear are their pricing, terms and conditions, and guarantees?
• Reviews and Reputation: Check independent review sites like Trustpilot, Google Reviews, and industry-specific forums. Look for consistent positive feedback.
• Showrooms and Samples: Can you see the products in person? Are samples available to assess quality and finish?
• Design Service: Is a free design consultation offered? How comprehensive is it?
• Installation: Do they use in-house fitters or vetted subcontractors? What are the guarantees on installation work?
• Warranty: What kind of warranty is offered on the products and the installation?
• Communication: How responsive are they to inquiries? Is the communication clear and professional?

Choosing the right partner for your kitchen or bedroom project is a significant decision. By thoroughly researching and comparing alternatives, you can ensure a successful outcome that meets your aesthetic, functional, and ethical expectations.

Thekbbcompany.co.uk Pricing

Understanding the cost associated with a kitchen or bedroom project is often one of the first questions potential customers have. Unfortunately, TheKBBCompany.co.uk’s website offers no direct insight into its pricing structure. This approach is common among bespoke kitchen and bedroom designers, as costs can vary dramatically based on materials, size, complexity, and customisation.

The Pricing Model Explained (or Not)

The website’s primary call to action is to “Book a free design appointment” or “Request free brochure.” This indicates a sales model where initial pricing discussions occur during a personalised consultation. This allows the company to:

• Understand Specific Needs: Assess the client’s space, functional requirements, and aesthetic preferences.
• Recommend Suitable Materials: Propose different finishes, appliances, and accessories that fit the client’s vision and budget.
• Provide Bespoke Quotes: Generate a tailored quote that reflects the unique elements of the project, including design, manufacturing, and installation.

While this ensures a precise quote, it means that consumers cannot get an immediate sense of whether TheKBBCompany.co.uk falls within their budget range without taking the step of booking an appointment.

What Influences Kitchen and Bedroom Costs

For reference, the cost of a kitchen or bedroom in the UK can be influenced by numerous factors:

• Size of the Room: Larger spaces generally require more units, worktops, and flooring.
• Choice of Materials:
  • Units: Laminate, MFC (Melamine Faced Chipboard) are typically more budget-friendly. Solid wood, painted MDF, or bespoke cabinetry increase costs.
  • Worktops: Laminate is cost-effective, while quartz, granite, solid wood, or composite materials are significantly more expensive.
  • Appliances: Integrated appliances, smart technology, and high-end brands add to the overall price.
• Design Complexity: Custom shapes, island units, pantries, and intricate storage solutions will incur higher costs.
• Installation: Professional installation is a major component of the total cost. Companies that use in-house fitters, like TheKBBCompany.co.uk, factor this into their quotes.
• Additional Features: Lighting, specific flooring, splashbacks, and decorative elements all contribute to the final price.

According to a 2023 Houzz UK survey, the average cost of a kitchen renovation in the UK is around £14,000, but this can range from £8,000 for a small renovation to over £30,000 for a large, high-end project. Bedroom renovations vary significantly, from a few hundred pounds for a simple redecoration to several thousands for fitted wardrobes and custom furniture.

Advice for Prospective Customers

If you are considering TheKBBCompany.co.uk, be prepared to engage in a design consultation to receive a quote. It is advisable to have a clear budget in mind and openly communicate this during your appointment. Additionally, comparing quotes from 2-3 other companies will help you gauge market rates and ensure you’re getting a fair price for your desired quality and service.

Thekbbcompany.co.uk vs. Competitors

Comparing TheKBBCompany.co.uk to its competitors in the UK market reveals its niche positioning and highlights the trade-offs consumers face when choosing a home improvement provider. While major chains offer scale and broad product ranges, independent companies like TheKBBCompany.co.uk often emphasise personalised service and local expertise.

The Landscape of Kitchen & Bedroom Providers in the UK

The UK market for kitchens and bedrooms is highly competitive, segmented into several types of players:

• Large Retailers (e.g., Wickes, B&Q, Magnet):

  • Pros: Wide product selection, national reach, frequent sales, established brand recognition, typically transparent pricing (or at least tiered options).
  • Cons: Can sometimes feel less personal, installation may involve third-party contractors, may have less flexibility for highly bespoke designs.
  • Pricing: Often provide detailed brochures with indicative pricing ranges or clear price lists for standard units.
  • Design Process: Offer free design appointments, often with 3D renderings.
  • Transparency: Generally have clear T&Cs, warranties, and return policies available online.

• Trade Suppliers (e.g., Howdens Joinery, Benchmarx Kitchens):

  • Pros: High-quality products designed for professional installation, competitive trade pricing, vast stock availability.
  • Cons: Not directly accessible to the public; requires working with a builder or fitter who has an account, so direct consumer support is limited.
  • Pricing: Trade pricing, typically competitive but depends on your builder’s mark-up.
  • Design Process: Your builder will handle design consultations with them.
  • Transparency: T&Cs apply to trade accounts, not directly to end consumers.

• Independent Kitchen & Bedroom Studios (e.g., TheKBBCompany.co.uk, local bespoke workshops):

  • Pros: Highly personalised service, often in-house design and fitting teams, focus on quality craftsmanship, deep local knowledge and reputation, ability to offer unique or highly bespoke solutions. TheKBBCompany.co.uk specifically highlights its “no high pressure sales environment.”
  • Cons: Limited geographical reach, less upfront online information (especially pricing), reliance on personal consultation, potentially higher costs for bespoke work compared to mass-produced units.
  • Pricing: Almost exclusively through bespoke quotes after a design consultation.
  • Design Process: Strong emphasis on free, no-obligation design appointments tailored to the client.
  • Transparency: This is an area where TheKBBCompany.co.uk could improve, as detailed T&Cs, cancellation policies, and refund information are not readily available on the website.

Where TheKBBCompany.co.uk Stands Out

TheKBBCompany.co.uk distinguishes itself primarily through its stated commitments:

• In-House Installation Team: This is a significant advantage over many competitors who rely on subcontracted labour. It suggests better quality control and a smoother project flow.
• 30 Years of Experience: This longevity in the market, coupled with a local focus, implies a deep understanding of customer needs and a proven track record.
• No Pressure Sales: Their explicit promise to “never push you into a sale” and avoid “hidden costings” sets them apart from the stereotype of aggressive sales tactics often associated with the home improvement industry.

Key Differentiators to Consider

When making a choice, consider:

• Your Budget: If you need clear pricing upfront, larger retailers might be more suitable. If you’re looking for a bespoke solution and are comfortable with a consultation-based quote, independent studios are viable.
• Desired Level of Customisation: For highly specific or unique designs, independent studios often excel. For standard layouts and popular styles, large retailers offer good options.
• Preference for Project Management: If you prefer an integrated service with in-house teams managing everything, companies like TheKBBCompany.co.uk are appealing. If you’re comfortable coordinating a builder/fitter with a supplier, trade companies work well.
• Transparency Needs: If comprehensive online documentation (T&Cs, policies) is crucial to your decision-making process before engaging, this should be a factor in your choice.

In essence, TheKBBCompany.co.uk positions itself as a premium, customer-focused independent provider with a strong local presence and a commitment to quality through in-house teams. Its main competitive edge lies in the personalised service and quality assurance derived from its operational model, contrasting with the broader reach and standardised offerings of national chains.

How to Cancel TheKBBCompany.co.uk Appointment

While TheKBBCompany.co.uk’s website focuses heavily on booking a free design appointment, it does not explicitly outline a formal cancellation policy for these appointments. However, based on standard business practices, cancelling an appointment should be straightforward.

General Advice for Appointment Cancellation

Given the information available on TheKBBCompany.co.uk’s website, the most effective and professional way to cancel or reschedule an appointment would be to directly contact them.

• Method of Contact: The most prominent contact method provided on their website is their phone number: 0131 608 2101. This is the primary channel for booking, so it logically follows it would be the primary channel for cancellation or rescheduling.
• Be Timely: It’s always best practice to cancel or reschedule as far in advance as possible. This allows the company to reallocate their design team’s time and potentially offer the slot to another client. Ideally, aim for at least 24-48 hours notice.
• Provide Your Details: When you call, be ready to provide the name under which the appointment was booked, the date and time of the appointment, and any reference number you might have received.
• Reason for Cancellation (Optional but Helpful): While not strictly necessary, a brief, polite reason for cancellation (e.g., “my plans have changed,” “I need to reschedule due to an unforeseen commitment”) can be helpful.

What to Expect After Cancellation

• Confirmation: Depending on their internal processes, you might receive a verbal confirmation over the phone or a follow-up email confirming the cancellation.
• No Obligation: The website clearly states “Book a no obligation design consultation,” which implies that there should be no fees or penalties associated with cancelling an initial appointment.

Absence of Online Cancellation Options

It’s worth noting that the website does not offer any online portal or specific form for managing or cancelling booked appointments. This means direct communication via phone is currently the only apparent method. For a modern business, integrating an online booking and management system that allows users to easily reschedule or cancel appointments could enhance user convenience and streamline administrative tasks.

The Importance of Clear Policies

From an ethical and customer service perspective, businesses, especially those dealing with significant investments like home improvements, should always have clear, easily accessible policies on their website regarding appointments, cancellations, and any associated terms. While the “no obligation” aspect is positive, explicit guidelines remove any ambiguity for the customer.

How to Request TheKBBCompany.co.uk Brochure

TheKBBCompany.co.uk prominently features an option to “Request free brochure” on its homepage. This is a common and effective marketing tool for home improvement companies, allowing potential customers to browse designs and gain inspiration before committing to a design appointment.

Steps to Request a Free Brochure

Based on the website’s layout, requesting a brochure is a straightforward process:

1. Locate the “Request free brochure” call to action: This is typically found on the homepage, often near the top or within a dedicated section for brochures. The website shows it clearly with a prompt like “Request a free online brochure X Planning a kitchen or bedroom project for 2024/2025? 30 years of design experience neatly packed into one brochure.”
2. Click the Button/Link: Clicking on this button or link will likely open a pop-up form or navigate you to a dedicated page for brochure requests.
3. Fill in the Required Details: The form will typically ask for:
   • Your Name
   • Your Email Address
   • Your Postal Address (for a physical brochure)
   • Possibly a Phone Number (optional)
   • A consent checkbox for marketing communications, if applicable.
4. Submit the Form: After filling in the details, submit the form.

What to Expect After Requesting the Brochure

• Confirmation: You might receive an on-screen confirmation message immediately after submission, thanking you for your request.
• Email Confirmation: It’s common for businesses to send an email confirmation that your brochure request has been received. This email might also contain a link to a digital version of the brochure if one is available immediately.
• Brochure Delivery:
  • Digital Brochure: If the website offers a digital brochure, it might be emailed to you instantly or shortly after your request.
  • Physical Brochure: If you requested a physical brochure, expect it to arrive by post within a few business days or up to a week, depending on the company’s dispatch schedule.

Benefits of Requesting a Brochure

• Inspiration: Brochures are excellent for showcasing various kitchen and bedroom styles, finishes, and features. They can help you visualise what’s possible for your home.
• Product Overview: They often provide an overview of the types of materials, storage solutions, and appliances the company works with.
• Planning Tool: A physical brochure can be a tangible tool to refer to during the initial planning stages of your project, allowing you to highlight favourite designs or make notes.
• No Obligation: Similar to the design appointment, requesting a brochure is usually a no-obligation step, allowing you to gather information without commitment.

The brochure request process is a standard and useful feature for potential customers, allowing them to gather information at their own pace before deciding to engage further with the company.

TheKBBCompany.co.uk’s Trustpilot Presence and Reputation

TheKBBCompany.co.uk explicitly states on its homepage, “Rated excellent on Trustpilot.” This claim is a strong indicator of perceived credibility, as Trustpilot is a widely recognised independent review platform where customers can share their experiences. For many consumers in the UK, Trustpilot scores are a significant factor in making purchasing decisions, particularly for services that involve substantial investment, like home improvements.

Verifying the Trustpilot Claim

While the website proudly displays this rating, it conspicuously lacks a direct, clickable link or an embedded Trustpilot widget that would allow a visitor to immediately verify the claim. This requires a proactive step from the user:

1. Manual Search: To verify, a user would need to navigate to Trustpilot’s website (Trustpilot.com) and manually search for “The KBB Company” or “TheKBBCompany.co.uk.”
2. Review the Profile: Once found, the user can then view the company’s overall star rating, read individual reviews, and see the number of reviews contributed.

Actual Trustpilot Data (as of late 2023 / early 2024, based on typical UK market trends):
For companies claiming an “Excellent” rating on Trustpilot, this usually translates to a score of 4.5 stars or higher out of 5, based on a significant number of reviews (e.g., several dozens to hundreds, depending on company size and longevity). An “Excellent” rating requires consistent positive feedback and a low number of negative experiences.

The Importance of Independent Reviews

Independent review platforms like Trustpilot serve several critical functions for consumers:

• Social Proof: They provide evidence that other customers have used the service and had a particular experience, building confidence.
• Transparency: They offer a glimpse into a company’s customer service, product quality, and problem-solving abilities from an unbiased perspective.
• Decision-Making Aid: They help potential customers weigh the pros and cons based on real-world experiences, aiding in the selection process.

Why Direct Linking is Crucial

For TheKBBCompany.co.uk, incorporating a direct, visible link or an official Trustpilot widget onto their homepage would significantly enhance their credibility. This provides instant validation of their claim, removes friction for the user, and demonstrates full transparency. Companies that hide their review links, even if they have good ratings, can inadvertently raise suspicions.

Responding to Reviews

A hallmark of a truly customer-focused business on Trustpilot is not just accumulating positive reviews, but also actively responding to both positive and negative feedback. Responding to negative reviews, in particular, shows a commitment to addressing customer concerns and improving service, which can turn a negative experience into a positive impression for onlookers.

In summary, while TheKBBCompany.co.uk’s claim of an “Excellent” Trustpilot rating is a strong positive, the lack of immediate verifiability on their website is a missed opportunity for building instant trust and transparency with potential clients.

FAQ

What services does TheKBBCompany.co.uk offer?

TheKBBCompany.co.uk specialises in the design and installation of kitchens and bedrooms for homes in Edinburgh and the Lothians.

Where is TheKBBCompany.co.uk located?

TheKBBCompany.co.uk is located at KBB House, Inveresk Industrial Estate, Musselburgh, Midlothian, EH21 7UL.

Does TheKBBCompany.co.uk offer free design appointments?

Yes, TheKBBCompany.co.uk offers free, no-obligation design appointments.

How long has TheKBBCompany.co.uk been in business?

TheKBBCompany.co.uk states it has been in business for over 30 years.

Does TheKBBCompany.co.uk use subcontractors for installation?

No, TheKBBCompany.co.uk explicitly states that they employ all of their fitting team and never sub-contract their work out.

Is TheKBBCompany.co.uk rated on Trustpilot?

Yes, TheKBBCompany.co.uk claims to be “Rated excellent on Trustpilot” on its homepage.

Can I see pricing information on TheKBBCompany.co.uk website?

No, the website does not display any pricing information for their kitchens or bedrooms; pricing is discussed during a design consultation.

How do I request a brochure from TheKBBCompany.co.uk?

You can request a free brochure by clicking on the “Request free brochure” button prominently displayed on their website and filling out the form.

Is TheKBBCompany.co.uk an independent company?

Yes, TheKBBCompany.co.uk states they are an independent company that puts customer experience above profit.

What is the contact number for TheKBBCompany.co.uk?

The contact number for TheKBBCompany.co.uk is 0131 608 2101.

Does TheKBBCompany.co.uk offer kitchen appliances?

While not explicitly stated, kitchen companies typically integrate appliance selection and supply into their design and installation services. This would likely be discussed during a design appointment.

How can I book a design appointment with TheKBBCompany.co.uk?

You can book a free design appointment by clicking on the “Book a free design appointment” button on their website and following the prompts.

What areas does TheKBBCompany.co.uk serve?

TheKBBCompany.co.uk primarily serves customers in Edinburgh and the Lothians.

Is there a direct link to TheKBBCompany.co.uk’s Trustpilot reviews on their website?

No, there is no direct, clickable link or embedded widget to their Trustpilot profile on their website, requiring users to manually search for it.

Does TheKBBCompany.co.uk offer a warranty on their installations?

The website does not explicitly state details about warranties on installations or products. This information would likely be provided during a design consultation or upon signing a contract.

What is the process for a kitchen or bedroom project with TheKBBCompany.co.uk?

The process starts with a free design appointment, followed by design and selection, and then installation by their in-house team, though full details are not on the site.

Does TheKBBCompany.co.uk have showrooms?

The website mentions booking a consultation at their “award-winning Musselburgh studio,” implying they have a showroom where customers can view products.

How transparent is TheKBBCompany.co.uk about their terms and conditions?

The website lacks readily accessible links to comprehensive terms and conditions, cancellation policies, or refund policies.

Can I get a quote from TheKBBCompany.co.uk online?

No, you cannot get an instant quote online. Quotes are provided after a personalised design consultation.

What types of kitchens and bedrooms does TheKBBCompany.co.uk offer?

The website showcases various kitchen and bedroom designs under “Our kitchens” and “Our bedrooms” sections, implying a range of styles and finishes.