Smileysigns.co.uk Review

Based on checking the website, Smileysigns.co.uk appears to be a platform that specialises in customisable signs and labels. While the service itself – creating signs – is generally permissible, a thorough review of the website’s offerings and its overall presentation reveals several areas where it falls short of what a consumer might expect from a fully legitimate and transparent online business, especially from an Islamic perspective regarding ethical conduct and clarity. A lack of clear legal information, terms and conditions, and a strong privacy policy raises significant concerns.

Overall review summary:

Website Transparency: Lacking clear legal pages (Terms & Conditions, Privacy Policy).
Customer Support Information: Limited, no direct phone number or physical address readily available.
Product Clarity: Seems straightforward for custom signs, but lacks detailed material specifications.
Pricing Structure: No explicit pricing displayed without going through a customisation process, which can be opaque.
Ethical Compliance (Islamic Perspective): The core business of creating signs is permissible, but the lack of transparency in business operations could lead to issues of gharar (excessive uncertainty) in transactions, which is discouraged.
Trustworthiness Indicators: Low, due to missing essential legal and contact details.

The absence of crucial legal pages, such as a comprehensive privacy policy and terms and conditions, immediately raises a red flag. In the UK, businesses are typically expected to provide these to build consumer trust and comply with data protection regulations like GDPR. Without them, users have no clear understanding of how their data is handled, what their rights are, or the legal framework governing their purchases. This lack of transparency undermines confidence and suggests a business that may not be fully committed to best practices or regulatory compliance. Furthermore, the limited customer service information makes it difficult for potential buyers to resolve issues or even get basic queries answered efficiently.

Here are some alternatives to consider for your signage needs, focusing on transparency and established business practices:

VistaPrint: A global leader in online printing services, VistaPrint offers a wide range of customisable signs, banners, and marketing materials. They have clear terms and conditions, a robust privacy policy, and extensive customer support. Their platform is user-friendly, allowing for detailed customisation and transparent pricing.
Instant Print: A UK-based online printer known for its fast turnaround times and quality products. Instant Print provides various signage options, from outdoor signs to exhibition displays. They clearly outline their terms of service, delivery information, and have accessible customer support channels.
Sign-Maker: Specialising in bespoke signs, Sign-Maker offers a personalised service with a focus on craftsmanship. While their online presence might be more niche, they pride themselves on direct communication and transparent processes, often detailing material choices and production methods. They cater to a wide array of custom sign needs, from house signs to commercial signage.
Contravision: This company focuses on one-way vision film for windows and vehicles, offering a specialised type of signage. While not a general sign maker, for those needing specific visual effects on glass, they are a reputable, established provider with clear product specifications and business information.
Amazon UK – Custom Signs: A broad marketplace where numerous reputable sellers offer custom sign services. Buying through Amazon provides buyer protection, customer reviews, and clear return policies, offering a layer of security often absent from less established direct websites. You can find everything from personalised plaques to professional business signage.
eBay UK – Bespoke Signs: Similar to Amazon, eBay hosts many small and medium-sized businesses offering custom sign solutions. The platform’s rating system and buyer protection policies help ensure a more secure transaction, allowing you to assess seller credibility before making a purchase.
Trafalgar Square Signs: A London-based signage company that prides itself on quality and customer service. They offer a comprehensive range of signs for various purposes, from internal office signs to large outdoor displays. Their website provides clear contact details, services offered, and a portfolio of their work, giving potential customers a strong sense of their professionalism and reliability.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Smileysigns.co.uk Review & First Look

Upon initial review, Smileysigns.co.uk presents itself as an online retailer specialising in custom signs. The website’s interface is relatively straightforward, allowing users to select categories for various sign types, such as safety signs, information signs, and custom text signs. The navigation appears intuitive, guiding users through a selection process to seemingly design their own signs. However, a deeper dive reveals significant gaps that are crucial for consumer trust and overall business legitimacy in the UK market. The immediate impression is one of a functional e-commerce front-end, but with critical foundational elements missing.

Missing Legal & Trust Information

A fundamental aspect of any trustworthy online business, particularly in the UK, is the transparent display of legal information. Smileysigns.co.uk conspicuously lacks easily accessible or comprehensive links to its Terms and Conditions, Privacy Policy, Cookie Policy, or Refund Policy. This is a major red flag for several reasons:

Consumer Rights: Without clear Terms and Conditions, customers have no legal recourse or understanding of their rights regarding purchases, returns, or service disputes.
Data Protection: The absence of a Privacy Policy is a direct breach of GDPR requirements, leaving users unaware of how their personal data is collected, stored, and used. This poses significant privacy risks.
Transparency: Reputable businesses are transparent about their operations. The omission of these documents suggests a potential lack of professionalism or an attempt to circumvent legal obligations.
Trust Building: Consumers are far less likely to trust a website that doesn’t provide these essential legal frameworks.

Limited Contact & Company Details

Another area of concern is the minimal contact information provided. Typically, a legitimate UK business would offer a full postal address, a phone number, and a dedicated email address for customer support. Smileysigns.co.uk provides only what appears to be an email contact form or generic email address. There is no visible company registration number, VAT number, or physical business address, which are standard details for businesses operating legally in the UK. This lack of clear identification makes it difficult to verify the company’s existence, its legal entity, or to reach them effectively in case of issues.

User Experience and Customisation Process

While the website appears to offer a customisation process for signs, the journey often leads to a checkout without explicit pricing or detailed product specifications upfront. Users might find themselves having to commit to a design before understanding the full cost or the exact materials being used. This lack of upfront clarity can be frustrating and may lead to unexpected charges or products that do not meet expectations. The ease of customisation doesn’t compensate for the absence of crucial business transparency.

Smileysigns.co.uk Pros & Cons

Based on the website’s current state, the “pros” are incredibly limited, while the “cons” significantly outweigh them, pointing towards a generally unreliable platform. From an ethical standpoint, a business lacking transparency and clear legal frameworks introduces gharar (uncertainty) into transactions, which is strongly discouraged in Islamic commerce. 4ktravel.co.uk Review

Significant Cons

The primary issues with Smileysigns.co.uk revolve around its lack of transparency and regulatory compliance:

Absence of Legal Pages: This is the most critical drawback. There are no readily available Terms and Conditions, Privacy Policy, or Refund Policy. This means:
- No clear understanding of consumer rights.
- No information on how personal data is handled (GDPR non-compliance).
- No defined process for returns, cancellations, or disputes.
Limited Contact Information: Only an email or contact form is provided. No physical address, phone number, or company registration details. This makes it challenging to:
- Verify the legitimacy of the business.
- Seek immediate assistance for urgent issues.
- Exercise consumer protection rights effectively.
Opaque Pricing: Pricing for custom signs is often not immediately visible until a significant portion of the customisation process is completed, or even at checkout. This lack of upfront pricing can lead to:
- Surprise costs.
- Frustration for users trying to compare prices.
- A sense of being misled.
Unverified Business Identity: Without a registered company name or number, it’s impossible for consumers to verify the business’s legal standing with Companies House (the UK’s registrar of companies). This absence of verifiable identity is a major trust deterrent.
Potential for Gharar (Uncertainty): In Islamic commercial law, transactions should be clear and free from excessive uncertainty. The lack of detailed terms, pricing transparency, and identifiable business information on Smileysigns.co.uk introduces significant gharar, making any transaction potentially questionable from an ethical perspective.
Poor Customer Support Accessibility: The lack of a phone number or clear channels for dispute resolution suggests that if something goes wrong, customers may face significant hurdles in getting their issues addressed.

Smileysigns.co.uk Alternatives

When seeking alternatives for custom signs, it’s crucial to prioritise platforms that demonstrate transparency, strong customer support, clear legal policies, and a proven track record. Ethical conduct in business, which includes honesty and clarity in transactions, is paramount. Here are some of the best alternatives, known for their reliability and comprehensive service:

VistaPrint

Key Features: Wide range of customisation options for various sign types (banners, posters, rigid signs, vehicle magnets), professional design tools, bulk ordering discounts, international shipping.
Average Price: Varies widely by product and quantity; competitive for standard sizes.
Pros: Established global brand, excellent customer support, clear legal policies (T&Cs, Privacy Policy), high-quality printing, frequent promotions, user-friendly design interface.
Cons: Can be overwhelming due to the sheer number of options, delivery times might vary depending on product complexity.

Instant Print

Key Features: UK-based printer, fast turnaround times (next-day delivery often available), wide array of sign materials (Correx, Foamex, Aluminium Composite), strong focus on trade customers but also serves general public.
Average Price: Competitive, especially for high-volume orders.
Pros: Very quick delivery, good quality products, UK customer service, transparent pricing, comprehensive legal information on their website.
Cons: Less variety in ultra-specialised sign types compared to larger global players.

Sign-Maker

Key Features: Specialises in bespoke, handcrafted signs including house signs, commercial plaques, and memorials. Offers a personal service, focusing on quality materials like wood, slate, and engraved metals.
Average Price: Higher due to customisation and craftsmanship; specific quotes provided.
Pros: High level of craftsmanship, personalised service, focus on durable and aesthetic materials, clear communication throughout the order process, good for unique or premium signs.
Cons: Not suitable for mass production or very cheap, basic signs; longer lead times due to bespoke nature.

Amazon UK – Custom Signs

Key Features: Vast marketplace with numerous sellers offering diverse custom sign solutions. Benefits from Amazon’s buyer protection, customer reviews, and established logistics.
Average Price: Highly variable, from budget-friendly options to premium.
Pros: Wide selection, competitive pricing, buyer protection, easy returns, customer reviews to gauge seller reliability.
Cons: Quality can vary significantly between sellers; need to carefully vet individual sellers.

eBay UK – Bespoke Signs

Key Features: Another large marketplace for custom signs, often from smaller businesses and individual crafters. Offers unique or niche sign options.
Average Price: Generally competitive, with options across various price points.
Pros: Potential for unique finds, often supports small businesses, eBay’s buyer protection, seller feedback system helps assess trustworthiness.
Cons: Quality and reliability can vary significantly; reliance on individual seller reputation.

Trafalgar Square Signs

Key Features: Based in London, offers a comprehensive range of signage services from design to installation for businesses. Specialises in architectural signs, digital signs, and illuminated signs.
Average Price: Quote-based, as they often handle larger commercial projects.
Pros: Professional service, experienced team, good for comprehensive business signage needs, strong portfolio, clear contact information.
Cons: Primarily targets commercial clients; might be overkill for small, personal sign needs.

Signs Express

Key Features: A national network of local sign centres across the UK, offering a full range of signage solutions for businesses. Provides local consultation, design, manufacture, and installation.
Average Price: Varies by project, quote-based.
Pros: Local presence for personalised service, comprehensive solutions (vehicle graphics, interior signs, exterior signs), established reputation, clear business practices.
Cons: Less suitable for direct online ordering of simple custom signs; more geared towards business-to-business services.

How to Cancel Smileysigns.co.uk Subscription

Given the complete lack of clear terms and conditions, subscription models, or detailed account management sections on the Smileysigns.co.uk website, there is no apparent “subscription” service to cancel in the traditional sense. Most sign-making websites operate on a one-off purchase model for custom products. If a user made a purchase, it would likely be a single transaction rather than a recurring subscription.

Addressing One-Off Order Cancellations

If you’ve placed a one-off order with Smileysigns.co.uk and wish to cancel it, your options are severely limited due to the website’s lack of transparent policies. Cardiffwebservices.co.uk Review

Immediate Email Contact: Your best course of action would be to immediately email any contact address provided on their website. State clearly that you wish to cancel your order and provide your order number and full details. Request a confirmation of cancellation. Be prepared that a response might not be immediate or even forthcoming.
Payment Provider Dispute: If the order was recently placed and you’ve had no response from Smileysigns.co.uk regarding cancellation, you might need to contact your bank or credit card provider to dispute the charge. Explain that the merchant’s website lacks clear cancellation policies and that you have been unable to reach them to cancel the order. This is often the most effective route when dealing with unresponsive or non-transparent online businesses.
- Data Point: According to UK Finance, card fraud prevention measures saved £1.2 billion in 2022, but consumers still lost £1.17 billion to fraud. Prompt action with your bank is key.
Check Transaction Status: Review your bank statement or payment confirmation to see if the payment has already been processed or is still pending. This will influence how quickly your bank can act.

No Free Trial to Cancel

Similarly, as Smileysigns.co.uk operates as a custom product retailer, there is no indication of any “free trial” service. Free trials are typically associated with software, subscription services, or recurring memberships, none of which appear to be offered by Smileysigns.co.uk. Therefore, there are no steps to cancel a free trial related to this specific website. Any service that purports to offer a “free trial” of physical custom signs would be highly unusual and likely a deceptive practice.

Smileysigns.co.uk Pricing

The pricing structure on Smileysigns.co.uk is far from transparent, which is a significant drawback for potential customers. Unlike many e-commerce sites where product prices are clearly listed alongside items or during the initial selection process, Smileysigns.co.uk requires users to go through a customisation process before revealing the final cost. This lack of upfront pricing creates a frustrating user experience and introduces uncertainty, which is problematic from an ethical standpoint (avoiding gharar).

Opaque Pricing Methodology

Design-Dependent Pricing: Prices appear to be heavily dependent on the chosen size, material, and custom text/graphics. While this is standard for custom products, the absence of a clear pricing matrix or a base price for different sign types is concerning. Users have to invest time in designing a sign before they can even assess if it fits their budget.
No Price Lists: There are no downloadable price lists, standard pricing tables, or even indicative price ranges for different categories of signs. This forces customers into a “blind” design process, only to be presented with a total at checkout.
Lack of Bulk Discounts (Undisclosed): If Smileysigns.co.uk offers bulk discounts, they are not clearly advertised. Businesses and individuals ordering multiple signs would typically look for such incentives, but their absence or lack of transparency makes it difficult to plan larger purchases.

Comparison with Industry Standards

In contrast, most reputable online sign makers, such as VistaPrint or Instant Print, provide much clearer pricing:

Base Prices with Options: They typically list a base price for a standard size/material and then clearly show how the price increases with different options (larger size, premium materials, complex designs).
Instant Quote Tools: Many offer instant quote calculators where you can input your specifications and get a price immediately, without committing to a full design process.
Volume Discounts: Pricing tiers for bulk orders are usually well-defined, making it easy for customers to see the cost savings.
Transparent Checkout: The total cost, including shipping and VAT (if applicable), is displayed clearly before the final payment step.

The opaque pricing model of Smileysigns.co.uk creates a barrier to comparison shopping and makes it difficult for consumers to make informed decisions. This lack of financial transparency aligns with other red flags on the site regarding overall business integrity.

Trustworthiness and Security Concerns

The trustworthiness and security of Smileysigns.co.uk are significant concerns, primarily stemming from the website’s lack of transparency and crucial legal documentation. In the digital age, a legitimate online business must prioritise consumer trust through clear policies and robust security measures. Smileysigns.co.uk falls short on several fronts, raising questions about its reliability and the safety of personal data. Paydayiom.co.uk Review

Lack of Legal Framework and GDPR Compliance

As previously noted, the absence of a Privacy Policy is a critical failure. Under the General Data Protection Regulation (GDPR), which applies to businesses handling data of UK and EU residents, every website collecting personal information must clearly inform users about:

What data is collected.
Why it’s collected.
How it’s used.
How long it’s stored.
With whom it’s shared.
The user’s rights regarding their data (e.g., right to access, rectify, erase).

Smileysigns.co.uk’s failure to provide this information means:

Non-Compliance Risk: The website is likely in breach of GDPR, which can lead to significant fines.
Data Vulnerability: Users have no assurance that their personal and payment data is handled securely or responsibly. This lack of transparency can expose users to potential data breaches or misuse of their information.
No Recourse: If data is misused, users have no clear policy to refer to or a mechanism to exercise their rights.

Payment Security Indicators

While the website appears to use standard payment gateways at checkout, the overall lack of transparency casts a shadow over the entire transaction process. Typically, legitimate websites will display security seals (e.g., SSL certificate, PCI DSS compliance) prominently. While an SSL certificate (indicated by “https://” in the URL and a padlock icon) encrypts data in transit, it doesn’t guarantee the legitimacy or ethical practices of the business itself. Without clear Terms and Conditions and a Refund Policy, customers have no clarity on what recourse they have if their order is incorrect, damaged, or never arrives.

Absence of Business Verification

Legitimate businesses in the UK are registered with Companies House and typically display their company registration number, VAT number, and a physical business address. Smileysigns.co.uk provides none of these details, making it impossible to verify its legal entity or track its operations. This anonymity significantly lowers its trustworthiness score.

Data Point: The UK government’s National Cyber Security Centre (NCSC) consistently advises consumers to check for clear contact details and business registration information as key indicators of a website’s legitimacy to avoid online scams.

Customer Review & Reputation

Without transparent business information, it’s also challenging to find independent, verifiable customer reviews for Smileysigns.co.uk on trusted platforms like Trustpilot or Google Reviews. A lack of external reviews can be a red flag, as established businesses typically accumulate a public reputation over time. This absence of external validation further diminishes trust. Manchestergraphics.co.uk Review

Smileysigns.co.uk vs. Reputable Competitors

When evaluating Smileysigns.co.uk against reputable competitors in the custom sign market, the differences in transparency, trust, and overall business practices are stark. This comparison highlights why selecting an alternative is a more prudent choice for consumers seeking reliability and ethical conduct.

Transparency and Legal Compliance

Smileysigns.co.uk: Critically lacks essential legal pages (Terms & Conditions, Privacy Policy, Refund Policy). Provides minimal company details (no registered address, company number). This raises significant legal and ethical concerns, including potential GDPR non-compliance and a high degree of gharar (uncertainty) in transactions.
VistaPrint / Instant Print / Signs Express: All major competitors prominently display comprehensive legal documents (T&Cs, Privacy Policy, Cookie Policy, Delivery & Returns information). They provide clear company registration details, physical addresses, and robust customer support channels. These companies adhere to UK consumer protection laws and data regulations, building strong trust with their customers.

Pricing Clarity

Smileysigns.co.uk: Employs an opaque pricing model where the full cost is often only revealed deep into the customisation or checkout process, without upfront price lists or clear calculators.
VistaPrint / Instant Print / Sign-Maker: Offer highly transparent pricing. They either provide instant quote tools, clear pricing matrices for different options, or base prices with incremental costs for customisation. This allows customers to easily compare prices and make informed decisions without hidden surprises.

Customer Support and Engagement

Smileysigns.co.uk: Offers limited contact options, primarily an email or contact form. There’s no readily available phone number or clear channels for dispute resolution, making it difficult to get support or address issues.
VistaPrint / Instant Print / Signs Express: Invest heavily in customer support. They provide multiple contact channels (phone, email, live chat), dedicated support teams, and clear policies for cancellations, refunds, and exchanges. Their websites often feature comprehensive FAQ sections and help centres.

Product Range and Quality Assurance

Smileysigns.co.uk: Appears to offer custom signs, but without clear material specifications, quality assurances, or a portfolio of previous work, it’s hard to gauge the actual product quality.
VistaPrint / Instant Print / Sign-Maker: These companies often provide detailed information on materials, printing processes, and quality standards. They have extensive product portfolios, customer testimonials, and clear return policies if the product doesn’t meet expectations. Many also offer design proofing services to ensure customer satisfaction.

Overall Trustworthiness

Smileysigns.co.uk: The collective absence of legal pages, clear contact details, verifiable business identity, and transparent pricing significantly undermines its trustworthiness. It appears to be a high-risk option for consumers.
VistaPrint / Instant Print / Signs Express: These are established players with years of operation, extensive positive customer reviews, clear corporate structures, and adherence to legal and ethical business practices. They represent a much lower risk and a more reliable choice for custom signage needs.

In conclusion, while Smileysigns.co.uk may appear to offer a convenient service, its fundamental shortcomings in transparency and business legitimacy make it a far less desirable choice compared to its more reputable and trustworthy competitors.

FAQ

Is Smileysigns.co.uk a legitimate website?

Based on the website’s presentation, Smileysigns.co.uk raises significant concerns regarding its legitimacy due to the complete absence of crucial legal pages like Terms and Conditions and a Privacy Policy, and very limited contact information.

What are the main red flags for Smileysigns.co.uk?

The main red flags include the missing Terms and Conditions, Privacy Policy, and Refund Policy, along with a lack of a physical address, phone number, or company registration details. Opaque pricing is also a concern.

Does Smileysigns.co.uk comply with GDPR?

No, Smileysigns.co.uk does not appear to comply with GDPR requirements, as it lacks a visible Privacy Policy, which is a fundamental component for informing users how their data is collected and processed. Thackerays.co.uk Review

Can I trust Smileysigns.co.uk with my personal information?

It is not advisable to trust Smileysigns.co.uk with your personal information, as the absence of a clear Privacy Policy means there is no transparent information on how your data is collected, stored, or protected.

How transparent is Smileysigns.co.uk’s pricing?

Smileysigns.co.uk’s pricing is not transparent; prices for custom signs are often only revealed after a significant portion of the customisation process or at checkout, rather than being clearly displayed upfront.

Are there any customer reviews available for Smileysigns.co.uk?

It is difficult to find independent, verifiable customer reviews for Smileysigns.co.uk on trusted platforms, which further contributes to concerns about its legitimacy and overall reputation.

What are the best alternatives to Smileysigns.co.uk for custom signs?

Excellent alternatives include VistaPrint, Instant Print, Sign-Maker, Amazon UK – Custom Signs, eBay UK – Bespoke Signs, Trafalgar Square Signs, and Signs Express.

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How do reputable sign websites handle legal information compared to Smileysigns.co.uk?

Reputable sign websites, such as VistaPrint and Instant Print, prominently display comprehensive Terms and Conditions, Privacy Policies, Cookie Policies, and clear delivery and returns information to build consumer trust and comply with regulations.

Is it safe to make a purchase on Smileysigns.co.uk?

Due to the significant lack of transparency, missing legal policies, and limited contact information, making a purchase on Smileysigns.co.uk carries a higher risk compared to established and transparent online retailers.

Does Smileysigns.co.uk offer a phone number for customer support?

No, Smileysigns.co.uk does not appear to offer a direct phone number for customer support, providing only an email or contact form, which limits immediate assistance options.

What recourse do I have if something goes wrong with an order from Smileysigns.co.uk?

Your recourse is significantly limited due to the absence of clear return, refund, or dispute resolution policies. You would likely need to rely on contacting your payment provider to dispute the charge.

Does Smileysigns.co.uk have a physical business address listed?

No, there is no physical business address or company registration number readily visible on the Smileysigns.co.uk website, making it impossible to verify its physical location or legal entity. Autoperformance.co.uk Review

How does Smileysigns.co.uk compare in terms of transparency?

Smileysigns.co.uk is significantly less transparent than reputable competitors, lacking crucial legal documents, clear contact details, and upfront pricing.

Are there any specific Islamic ethical concerns with Smileysigns.co.uk?

Yes, the lack of transparency in business operations, particularly the missing terms and conditions and unclear pricing, introduces gharar (excessive uncertainty) into transactions, which is discouraged in Islamic commercial dealings.

Can I cancel an order easily on Smileysigns.co.uk?

It is highly unlikely you can cancel an order easily, as the website provides no clear cancellation policy or robust customer service channels to facilitate such requests. You would likely need to email them directly and potentially dispute the charge with your bank.

Does Smileysigns.co.uk offer a free trial?

No, Smileysigns.co.uk is a custom product retailer and does not appear to offer any form of “free trial” service for its products.

How do I know if the signs from Smileysigns.co.uk are of good quality?

Without clear material specifications, customer reviews, or a robust portfolio of work, it is difficult to ascertain the quality of signs from Smileysigns.co.uk before making a purchase. Paynesbeefarm.co.uk Review

Why is a Privacy Policy so important for an online business?

A Privacy Policy is crucial because it informs users about how their personal data is collected, used, and protected, ensuring compliance with data protection laws like GDPR and building consumer trust.

Should I be concerned about data security on Smileysigns.co.uk?

Yes, you should be concerned about data security, as the absence of a comprehensive Privacy Policy means there’s no transparent information on how your personal and payment data is secured or handled.

What are the typical contact details provided by legitimate UK online businesses?

Legitimate UK online businesses typically provide a full postal address, a phone number, a dedicated email address, and their company registration and VAT numbers to ensure full transparency and compliance.

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