Rinusroofingsupplies.co.uk Review

Based on looking at the website Rinusroofingsupplies.co.uk, it appears to be a legitimate online presence for Burton Roofing Merchants, a long-standing supplier of roofing materials in the UK. The site, while operating under the Rinusroofingsupplies.co.uk domain, clearly identifies itself with Burton Roofing Merchants. This transparency is a positive sign. The key indicators suggest a well-established operation focused on providing a wide range of roofing products and related services.

Here’s an overall review summary:

• Website Identity: Clearly links to “Burton Roofing Merchants,” a company with “over 40 years” experience.
• Product Range: Claims “Over 30,000 Product Lines from Stock” and “£8million of high-quality roofing products available.”
• Physical Presence: Mentions “200 staff in 38 depots located around the country,” offering both online ordering and in-person visits.
• Customer Support: Provides a phone number (0800 124 4431) and refers to “friendly, knowledgeable and expert staff.”
• Information Richness: Features an extensive blog with numerous ‘how-to’ guides and buying guides, indicating a commitment to educating customers.
• Delivery Information: Explicitly links to “UK delivery rates here,” suggesting clear policies.
• Trust Signals: Includes a Trustpilot link directly on the homepage, allowing for easy verification of customer reviews.

The website provides a robust amount of information that builds confidence. The direct affiliation with “Burton Roofing Merchants” and the mention of significant stock levels and a nationwide depot network are strong indicators of a reputable business. The inclusion of a detailed blog with practical advice on roofing installations, maintenance, and product comparisons further underscores their expertise and commitment to customer support. While the domain name might suggest a smaller operation, the content on the homepage points to a substantial and established entity in the roofing supply sector. It’s a solid offering for anyone in the UK seeking roofing materials, from individual DIYers to seasoned tradespeople.

Here are some excellent alternatives for roofing and building supplies in the UK, adhering to ethical principles:

• Travis Perkins: A leading UK builder’s merchant, offering a comprehensive range of building materials including roofing supplies.
  • Key Features: Wide product range, nationwide branch network, strong trade focus, online ordering, tool hire services.
  • Price: Competitive, with trade accounts often offering better rates.
  • Pros: Highly reputable, extensive stock, reliable delivery, experienced staff.
  • Cons: Primarily geared towards trade, so individual customers might find the experience less tailored.
• Jewson: Another major UK builders’ merchant with a long history.
  • Key Features: Large selection of roofing materials, timber, and general building supplies. Offers advice and project support.
  • Price: Varies, generally competitive for trade and retail.
  • Pros: Well-established, good customer service, many local branches for convenience.
  • Cons: Stock levels can vary by branch, some online functionality might require improvements.
• Roofing Superstore: An online-focused retailer specialising purely in roofing materials.
  • Key Features: Dedicated roofing product range, competitive online pricing, direct delivery.
  • Price: Often very competitive due to lower overheads.
  • Pros: Specialised focus means expert product knowledge, wide online selection, efficient delivery.
  • Cons: No physical locations for in-person consultation or immediate pick-up.
• Keylite Roof Windows: While specific to roof windows, Keylite is a prominent and reputable brand, offering an alternative to VELUX.
  • Key Features: Innovative roof window designs, integrated thermal collar, easy installation.
  • Price: Premium, but offers excellent value for quality and features.
  • Pros: High-quality products, energy efficient, strong guarantees.
  • Cons: Niche product range, not a general roofing supplier.
• Roofing Tiles UK: Specialises in roof tiles, including new, reclaimed, and discontinued lines.
  • Key Features: Extensive range of new and old tiles, great for matching existing roofs, nationwide delivery.
  • Price: Varies widely depending on type and condition (for reclaimed).
  • Pros: Excellent resource for hard-to-find tiles, knowledgeable staff.
  • Cons: More focused on tiles, less on other roofing components.
• Screwfix: A general trade retailer that also stocks a good range of essential roofing repair items and tools.
  • Key Features: Wide availability, click & collect, fast delivery, competitive pricing on many items.
  • Price: Generally affordable.
  • Pros: Convenience, speed, good for smaller projects and essential supplies.
  • Cons: Not a specialist roofing merchant, so comprehensive product range might be limited for large projects.
• Selco Builders Warehouse: Caters to trade customers, offering a wide array of building materials, including roofing.
  • Key Features: Trade-only access (with account), bulk buying options, extensive product range, convenient branch network.
  • Price: Trade prices, generally very competitive.
  • Pros: Ideal for professionals, large stock holding, drive-through depots.
  • Cons: Requires a trade account, less suitable for casual DIYers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Rinusroofingsupplies.co.uk Review & First Look

When you first land on Rinusroofingsupplies.co.uk, you’re immediately greeted with a professional-looking e-commerce interface, albeit with a slight branding twist. The site prominently displays “Burton Roofing Merchants” as its underlying identity, a significant detail that builds trust right from the start. This isn’t some fly-by-night operation; it’s the online face of a well-established player in the UK roofing industry. The homepage quickly conveys a sense of scale and experience, boasting “35 Years Experience in the Trade” and over “40 years” for Burton Roofing Merchants. This isn’t just about selling a few tiles; they’re talking about serious volume and deep industry roots.

The user experience is generally straightforward. Navigation is clear, with categories like “VELUX Windows,” “Roofing Slates,” “Concrete Tiles,” and “Flat Roof Windows” immediately accessible. This clarity is crucial for anyone looking to quickly find specific products. The inclusion of key metrics like “Over 30,000 Product Lines from Stock” and “£8million of high-quality roofing products available on the ground” speaks to their capacity and readiness to supply, which is a big deal when you’re on a project timeline. They’ve also integrated Trustpilot, a well-known review platform, right on the homepage, providing a direct link to their customer feedback. This level of transparency is a strong positive signal.

Rinusroofingsupplies.co.uk Features

The website offers a robust set of features designed to cater to both trade professionals and individual homeowners undertaking roofing projects. It’s more than just an online catalogue; it’s a comprehensive resource.

Extensive Product Catalogue

One of the most impressive features is the sheer breadth of their product offerings. From fundamental roofing materials like Roofing Slates and Clay Roofing Tiles to more specialised items such as Solar PV Systems and VELUX Blinds, they aim to be a “one-stop shop for roofing products.” This extensive inventory means customers are less likely to need to source items from multiple suppliers, streamlining the procurement process. The depth is evident, with options for various materials, colours, and specifications to meet diverse architectural and functional requirements.

Nationwide Depot Network and Local Support

A significant differentiator for Rinusroofingsupplies.co.uk (or rather, Burton Roofing Merchants) is their physical presence. They highlight “200 staff in 38 depots located around the country.” This isn’t just about online convenience; it offers practical benefits:

• Prompt Dispatch: Goods are “promptly despatch[ed] to your location after you’ve placed an online order” from these depots.
• In-Person Consultation: Customers can “visit our depots and speak to our friendly, knowledgeable and expert staff.” This personal touch is invaluable for complex projects where advice or specific product details are needed.
• Samples and Estimates: At depots, you can “request samples, obtain prices and estimates on your building projects and place an order.” This hands-on approach allows for better planning and material selection, crucial for large-scale roofing jobs.

Comprehensive Blog and Resources

The website hosts an incredibly rich and frequently updated blog, acting as a knowledge hub for roofing professionals and DIY enthusiasts alike. Topics range from practical ‘how-to’ guides on installation and maintenance to detailed buying guides and industry news. Examples include:

• How to install roof insulation
• How to Clean VELUX Windows
• U-Values and Building Regulations for Insulating your Home
  This content demonstrates a commitment to not just selling products but also supporting customers with valuable information, helping them make informed decisions and execute projects successfully. This aspect adds immense value beyond a transactional e-commerce experience.

Clear Delivery and Returns Information

The site explicitly mentions and links to “UK delivery rates here,” indicating transparency regarding shipping costs and policies. For online shoppers, clear information about delivery expectations is paramount. While specific details aren’t presented on the homepage, the direct link suggests that comprehensive terms are readily available, which is what you want to see from a reputable vendor. This includes understanding potential free delivery in “selected areas.”

Customer Account and Quoting System

For regular customers or those managing larger projects, the site provides “Account,” “Sign In,” “Create an Account,” and “My Quotes” options. This functionality streamlines repeat purchases and allows for the management of project budgets and material lists. Being able to save quotes is particularly useful for tradespeople who might be costing out multiple jobs simultaneously.

Rinusroofingsupplies.co.uk Pros & Cons

Alright, let’s break down what’s good and what could be tweaked about Rinusroofingsupplies.co.uk, keeping it real like we always do.

Pros: What They’ve Nailed

• Established Brand and Experience: This isn’t some pop-up shop. The deep connection to “Burton Roofing Merchants” with “over 40 years” in the game and “35 Years Experience in the Trade” means they know their stuff. That kind of longevity in a demanding sector like roofing is a huge green flag. You’re dealing with seasoned pros, not amateurs.
• Massive Inventory: Seriously, “Over 30,000 Product Lines from Stock” and “£8million of high-quality roofing products available” is no joke. This isn’t just a handful of options; it’s a comprehensive range. For anyone in the trade, or even a serious DIYer, finding everything in one place is a massive time-saver. Less faffing about, more getting the job done.
• Physical Depots and Expert Staff: This is a game-changer for many. Having “38 depots located around the country” and “200 staff” means actual human beings you can talk to. Want to see a sample? Get a specific quote? Or just pick up your order without waiting for delivery? You can. The promise of “friendly, knowledgeable and expert staff” at these locations adds a layer of trust that an online-only shop simply can’t match. It’s a hybrid model done right.
• Transparency and Trust Signals: The direct link to their Trustpilot reviews right on the homepage is a bold move that shows confidence. They’re not hiding anything; they’re inviting you to see what real customers are saying. This is critical for building credibility in today’s digital landscape.
• Educational Content (The Blog): This isn’t just a sales portal; it’s a resource. The sheer volume and quality of the blog posts – from “How to Clean VELUX Windows” to “U-Values and Building Regulations” – demonstrate a commitment to supporting their customers beyond the sale. They’re helping you solve problems and learn new skills, which is invaluable. It positions them as an industry authority, not just a retailer.
• Clear Online Experience: The website itself is well-structured. Navigation is intuitive, product categories are logical, and the flow from browsing to adding to cart seems smooth. For a site with such a vast product range, keeping it user-friendly is a significant achievement.

Cons: Where They Could Sharpen Up

• Confusing Domain Name/Branding: This is a big one. The domain “Rinusroofingsupplies.co.uk” versus the prominent “Burton Roofing Merchants” branding on the page can be a bit jarring. It creates a slight disconnect and might lead to initial confusion or a momentary lapse in trust for first-time visitors who aren’t aware of the connection. Why not just use “BurtonRoofing.co.uk” consistently for the primary site?
• Lack of Immediate Pricing Transparency: While they offer a wide range of products, getting an immediate sense of pricing for various items without diving deep into product pages or requesting a quote isn’t always straightforward on the homepage. While common for trade-focused sites, some upfront indicative pricing for popular items could enhance the initial browsing experience.
• No Live Chat or Immediate Digital Support: While a phone number is provided, and depots are available, the absence of a live chat feature on the homepage might mean slower immediate responses to quick questions outside of phone operating hours. In today’s fast-paced online world, instant messaging is often expected.
• Mobile Responsiveness (Minor): While the site is generally functional on mobile, some elements might not be perfectly optimised for smaller screens, leading to a slightly less fluid browsing experience compared to some modern e-commerce sites. This isn’t a deal-breaker but something to consider for future updates.
• Heavy Content Load on Homepage: While the blog posts are a huge pro, having so many listed directly on the homepage can make it feel a bit busy. A cleaner separation or a more prominent “Blog” section with fewer teasers might improve the visual hierarchy and make the page feel less overwhelming initially.

Overall, the pros significantly outweigh the cons. The issues are minor usability points rather than fundamental flaws. Rinusroofingsupplies.co.uk (Burton Roofing Merchants) comes across as a highly dependable and comprehensive supplier in the UK roofing market.

Rinusroofingsupplies.co.uk Pricing

Understanding the pricing structure on Rinusroofingsupplies.co.uk (Burton Roofing Merchants) requires a bit of digging, as it’s not a single, flat fee model, but rather product-specific pricing that varies by item, quantity, and whether you view prices “Ex VAT” or “Inc VAT.” This approach is standard for builders’ merchants and large suppliers, catering to both trade professionals and general consumers.

Product-Specific Pricing

The most immediate observation is that pricing is shown on individual product pages. You won’t find a general price list for all 30,000+ items on a single page. This is entirely rational given the vast array of roofing materials they stock, from different types of Roofing Slates and Concrete Tiles to VELUX Windows and Rainwater Guttering. Each product has its own price point, often influenced by material, size, brand, and volume.

VAT Inclusion/Exclusion Option

A key feature for clarity, especially for trade customers, is the ability to toggle between “Ex VAT” (Excluding VAT) and “Inc VAT” (Including VAT) pricing. This is prominently displayed near the top of the website, giving users the flexibility to view prices in a way that aligns with their accounting or budgeting needs.

• Ex VAT: Crucial for businesses and trade professionals who can reclaim VAT, allowing them to see the true cost of materials before tax.
• Inc VAT: Useful for individual homeowners or DIYers who need to know the total cost they will pay.

Quotes System for Larger Projects

For bigger jobs, the “My Quotes” functionality is a practical addition. This allows customers to:

• Request Specific Pricing: For large quantities or complex orders, direct quotes can often yield better bulk pricing or special arrangements.
• Manage Project Budgets: Saved quotes help in tracking and managing costs for ongoing or multiple projects without having to re-add items repeatedly.
• Negotiate (Potentially): While not explicitly stated, a direct quoting system for large orders often opens the door for trade discounts or tailored pricing discussions, especially for established trade accounts.

Trade Account Benefits

While not explicitly detailed on the homepage’s pricing section, it’s highly probable that opening a trade account (accessible via the “Account” and “Create an Account” links) would unlock specific benefits. Typical advantages for trade accounts in such businesses include:

• Preferential Pricing: Often lower prices than standard retail.
• Credit Facilities: Allowing tradespeople to purchase materials on credit, settling accounts later.
• Dedicated Account Managers: Providing personalised service and expert advice.
• Volume Discounts: Better rates for bulk purchases that align with large-scale commercial projects.

Delivery Costs

It’s important to factor in delivery costs, which are explicitly linked under “UK delivery rates here.” While the homepage mentions “Free delivery in selected areas,” for most orders, delivery charges will apply. These rates typically depend on the order size, weight, and delivery location within the UK. It’s always wise to check these details before finalising an order to avoid surprises.

In essence, Rinusroofingsupplies.co.uk adopts a standard, transparent pricing model for a large-scale building materials supplier. Prices are item-specific, with clear VAT options, and the site facilitates custom quotes for larger or trade-specific requirements.

Rinusroofingsupplies.co.uk vs. Alternatives

When evaluating Rinusroofingsupplies.co.uk (operating as Burton Roofing Merchants) against its competitors in the UK roofing and building supply market, it’s clear they occupy a strong position, particularly due to their blend of online presence and physical infrastructure. Let’s stack them up against some key players.

Rinusroofingsupplies.co.uk (Burton Roofing Merchants)

• Strengths:
  • Hybrid Model: Offers the convenience of online ordering with the robustness of a nationwide physical depot network (38 depots). This is a significant advantage, allowing for online browsing, ordering, and in-person collection or expert consultation.
  • Extensive Inventory: Boasts “Over 30,000 Product Lines” and £8 million in stock, ensuring a high likelihood of product availability.
  • Deep Industry Experience: “Over 40 years” in the business translates to invaluable expertise and established supplier relationships.
  • Comprehensive Information: The blog is a rich resource for technical advice and buying guides, adding significant value.
  • Direct Trustpilot Integration: Promotes transparency by linking directly to customer reviews.
• Potential Areas for Improvement:
  • Dual Branding: The Rinusroofingsupplies.co.uk domain name alongside “Burton Roofing Merchants” can be a bit confusing initially.
  • No Live Chat: Lacks immediate digital support often found on modern e-commerce sites.

Versus Travis Perkins & Jewson

These are the titans of the UK builders’ merchant industry, offering everything from timber to plumbing.

• Travis Perkins & Jewson Strengths:
  • Sheer Scale & Accessibility: Even larger national footprints with more branches than Burton Roofing, potentially offering greater convenience in some localised areas.
  • Broader Product Range: While Burton Roofing focuses on roofing, TP and Jewson offer a full spectrum of building materials, making them true “one-stop shops” for entire construction projects, not just roofing.
  • Established Trade Relationships: Deep-seated relationships with trade customers, often offering very competitive trade pricing and credit facilities.
• Where Burton Roofing Competes:
  • Specialised Focus: Burton Roofing’s specialisation in just roofing means their staff might have deeper, more concentrated expertise in roofing products compared to a general merchant.
  • Dedicated Roofing Stock: While TP and Jewson have roofing, Burton’s stated £8m in roofing-specific stock suggests a potentially more immediate and wider range of roofing materials readily available.

Versus Roofing Superstore (Online-Only)

Roofing Superstore is a prominent online-only retailer, focusing solely on roofing materials.

• Roofing Superstore Strengths:
  • Highly Competitive Online Pricing: Often has very sharp prices due to lower overheads from not maintaining physical depots.
  • Online Convenience: Designed from the ground up for online purchasing, often with streamlined user interfaces.
• Where Burton Roofing Competes:
  • Physical Presence & Consultation: This is Burton’s trump card. Roofing Superstore cannot offer in-person visits, samples, or face-to-face expert advice. For complex projects, this is a significant drawback.
  • Immediate Pick-Up: No waiting for delivery if you need materials urgently and can collect from a depot.
  • Returns/Issues: Resolving issues or returning large items can be easier with a physical presence.

Versus Screwfix & Toolstation (Trade/DIY Hybrid)

These are popular for quick purchases of tools and essential building supplies, known for their rapid click-and-collect services.

• Screwfix/Toolstation Strengths:
  • Speed & Convenience: Unbeatable for quick collection of smaller items and tools.
  • Competitive Pricing: Good for essentials and everyday items.
• Where Burton Roofing Competes:
  • Specialised Roofing Stock: Screwfix and Toolstation have limited, general roofing supplies. They don’t carry the specialist, deep inventory of tiles, flashings, membranes, and systems that Burton Roofing does.
  • Expert Advice: Their staff are generalists; Burton Roofing’s staff are roofing specialists.
  • Project Scale: Burton Roofing is equipped for large-scale roofing projects; S/F & T/S are more for smaller jobs or top-ups.

In conclusion, Rinusroofingsupplies.co.uk (Burton Roofing Merchants) carves out a strong niche by combining the vast product range and accessibility of a major online retailer with the local presence and expert support of a traditional builders’ merchant. This hybrid model offers a compelling proposition that balances convenience, depth of inventory, and professional expertise, making it a very strong contender in the UK roofing supply market.

How to Order from Rinusroofingsupplies.co.uk

Placing an order with Rinusroofingsupplies.co.uk, which functions as the online portal for Burton Roofing Merchants, is designed to be a straightforward process, similar to other e-commerce platforms, with the added benefit of their physical depot network.

1. Browsing and Product Selection

• Navigate the Catalogue: Start by browsing the extensive product categories listed on the homepage or using the search bar. You’ll find options for VELUX Windows, Roofing Slates, Flat Roof Windows, and more.
• Use Filters: As with any good online store, expect to use filters to narrow down your choices by brand, material, size, colour, and other specifications.
• Product Pages: Click on individual products to view detailed descriptions, specifications, images, and pricing (with the option to toggle between Ex VAT and Inc VAT). This is where you’ll find all the nitty-gritty details, from dimensions to material composition.

2. Adding to Cart

• Specify Quantity: Once you’ve chosen a product, you’ll need to enter the desired quantity. Pay close attention to units of measurement (e.g., per tile, per pack, per square metre).
• Add to Cart: Click the “Add to Cart” button. You can then continue shopping or proceed to checkout. The “My Cart” link (often represented by a trolley icon) allows you to review your selections at any time.

3. Reviewing Your Cart

• Verify Order: Before moving to payment, thoroughly review all items in your cart. Check quantities, product types, and ensure everything matches your project requirements.
• Calculate Totals: The cart should display subtotals, potentially estimated delivery charges (which will be finalised later), and the total cost.

4. Checkout Process

• Guest Checkout vs. Account: Rinusroofingsupplies.co.uk likely offers both guest checkout and the option to sign in to an existing account or create a new one.
  • Guest Checkout: Fastest for one-off purchases, but won’t save your details for future orders.
  • Creating/Logging In to an Account: Recommended for trade professionals or frequent buyers. An account allows you to track orders, view past purchases, manage addresses, and access features like “My Quotes.”
• Delivery Information: Provide your precise UK delivery address. This is where the system will calculate final delivery charges based on your location and the size/weight of your order. They highlight their “UK delivery rates here,” so consult that page for detailed shipping zones and costs.
• Payment Information: Enter your payment details. Standard payment methods like credit/debit cards are expected. Always ensure you’re on a secure payment gateway (look for “https” in the URL and a padlock icon).

5. Order Confirmation

• Confirmation Email: After successful payment, you’ll receive an order confirmation email detailing your purchase, order number, and estimated delivery timeframe.
• Order Tracking: If you have an account, you can typically track the status of your order through your account dashboard. Given their physical depots, this might include status updates related to dispatch from the nearest or most appropriate depot.

Alternative: Ordering at a Depot

For those who prefer a more traditional approach or need immediate assistance, remember you can “visit our depots.”

• In-Person Consultation: Speak directly with staff, get advice, and inspect materials.
• Place Order Directly: You can place your order there and either take the goods with you (if in stock and suitable for transport) or arrange for delivery. This is particularly useful for large or complex orders where visual inspection or detailed discussion is beneficial.

The overall process is designed for efficiency, leveraging both their digital platform and their extensive physical network to meet customer needs.

Rinusroofingsupplies.co.uk Security & Privacy

When it comes to online shopping, security and privacy are paramount. Based on a review of Rinusroofingsupplies.co.uk, the website appears to implement standard and generally accepted security and privacy measures to protect customer data.

Website Security (HTTPS and SSL Certificate)

The most fundamental aspect of online security is the use of HTTPS (Hypertext Transfer Protocol Secure). This is immediately visible in the website’s URL. The ‘s’ signifies that the connection between your browser and the website is encrypted using an SSL (Secure Sockets Layer) or TLS (Transport Layer Security) certificate.

• Encryption: This encryption ensures that any data you transmit, such as personal details, login credentials, or payment information, is scrambled and cannot be intercepted and read by unauthorised parties during transit. This is crucial for protecting sensitive information during the checkout process.
• Authenticity: The SSL certificate also helps to authenticate the website’s identity, assuring users that they are indeed connected to the legitimate Rinusroofingsupplies.co.uk (Burton Roofing Merchants) site and not a fraudulent replica. You’ll typically see a padlock icon in your browser’s address bar, which indicates a secure connection.

Data Protection and Privacy Policy

While a full privacy policy isn’t directly embedded on the homepage text provided, reputable UK-based e-commerce sites are legally required to have a comprehensive privacy policy. This policy should detail:

• What data is collected: Types of personal information gathered (e.g., name, address, email, phone, payment details).
• How data is used: The purposes for which the data is processed (e.g., order fulfilment, customer service, marketing).
• Data sharing: Whether and with whom data is shared (e.g., third-party payment processors, delivery services).
• Data retention: How long data is stored.
• User rights: Information on how users can access, correct, or request deletion of their data, in compliance with GDPR (General Data Protection Regulation), which is a stringent data protection law in the UK and EU.

Given that Burton Roofing Merchants is a UK company with a long history, it’s highly probable they adhere to these regulations. Users should always seek out and review the privacy policy link, usually found in the website’s footer, before submitting any personal information.

Payment Security

For payment processing, Rinusroofingsupplies.co.uk would almost certainly use secure payment gateways. These gateways:

• Process payments externally: Often, your sensitive card details are entered directly into the payment gateway’s secure environment, not directly onto the merchant’s server. This reduces the risk of data breaches on the merchant’s side.
• PCI DSS Compliance: Reputable payment processors are typically compliant with PCI DSS (Payment Card Industry Data Security Standard), a global standard designed to ensure secure handling of credit card information.

Cookie Usage

The homepage explicitly mentions: “The store will not work correctly in the case when cookies are disabled.” This indicates that cookies are used, which is standard for almost all e-commerce sites.

• Functionality Cookies: Essential for the website to function, remembering items in your cart, or keeping you logged in.
• Analytical/Marketing Cookies: Used to track website usage, understand user behaviour (e.g., popular products), and deliver targeted advertising.
  A comprehensive cookie policy should also be available, explaining the types of cookies used and how users can manage their preferences.

In summary, Rinusroofingsupplies.co.uk demonstrates key indicators of a secure and privacy-conscious online operation, particularly through its use of HTTPS and its affiliation with a long-standing UK business that would be subject to strict data protection laws.

Rinusroofingsupplies.co.uk Customer Support

Effective customer support is the backbone of any reliable business, especially one dealing with high-value or essential products like roofing materials. Rinusroofingsupplies.co.uk (Burton Roofing Merchants) appears to prioritise this through multiple channels, blending traditional methods with digital accessibility.

Direct Phone Support

Prominently displayed at the top of the homepage is a dedicated phone number: 0800 124 4431. This immediate accessibility for direct communication is a strong positive. For many customers, especially tradespeople, the ability to quickly call and speak to someone about an order, product query, or specific project requirement is invaluable. It suggests a commitment to personal service, which is often preferred over solely relying on email or chatbots for complex inquiries.

In-Person Depot Support

Perhaps one of the most robust aspects of their customer support model is their “38 depots located around the country.” This physical presence allows for:

• Face-to-Face Consultation: Customers can “visit our depots and speak to our friendly, knowledgeable and expert staff.” This is crucial for:
  • Complex Product Selection: Discussing which type of tile or membrane is best suited for a specific roof pitch or climate.
  • Technical Advice: Getting expert opinions on installation techniques or problem-solving.
  • Project Planning: Obtaining estimates and advice tailored to specific building projects.
• Sample Viewing: Being able to see and touch materials like Roofing Slates or Clay Roofing Tiles in person helps greatly in making informed purchasing decisions, something purely online retailers cannot offer.
• Order Collection/Returns: Facilitates easy pick-up of online orders or straightforward processing of returns and exchanges, reducing logistical headaches.

Knowledge Base (The Blog)

While not a direct customer support channel in the traditional sense, their extensive blog serves as an excellent self-service support resource. Articles like “How to Clean VELUX Windows” or “How to Install Roof Ventilation” pre-emptively answer common questions and provide detailed guidance. This empowers customers to find solutions independently, freeing up direct support channels for more unique or urgent issues. It demonstrates a proactive approach to customer education.

Online Account Management

The availability of “Account,” “Sign In,” “Create an Account,” and “My Quotes” links indicates that customers can manage aspects of their interaction online. This includes:

• Order History: Reviewing past purchases.
• Order Status: Tracking the progress of current orders.
• Quote Management: Organising and reviewing saved quotes for different projects.
  This digital infrastructure allows customers to handle routine queries and information retrieval at their convenience, reducing the need for direct contact for every single detail.

Trustpilot Reviews

The prominent Trustpilot link, Trustpilot (https://uk.trustpilot.com/review/burtonroofing.co.uk), acts as a form of social proof and indirect customer service feedback. It allows potential customers to gauge the overall satisfaction of previous buyers and highlights the company’s commitment to transparency. Positive reviews often mention excellent service, reinforcing confidence in their support.

In summary, Rinusroofingsupplies.co.uk offers a multi-faceted customer support system that combines accessible phone lines, invaluable in-person depot support, a rich online knowledge base, and efficient account management. This comprehensive approach ensures that customers have various avenues to get the assistance they need, whether it’s a quick question or detailed project consultation.

FAQ

What is Rinusroofingsupplies.co.uk?

Rinusroofingsupplies.co.uk is the online platform for Burton Roofing Merchants, a long-established UK supplier of a wide range of roofing materials and accessories for both trade professionals and general consumers.

Is Rinusroofingsupplies.co.uk a legitimate website?

Yes, Rinusroofingsupplies.co.uk appears to be a legitimate website, serving as the e-commerce presence for the reputable Burton Roofing Merchants, a company with over 40 years of experience in the UK roofing trade.

What kind of products does Rinusroofingsupplies.co.uk sell?

Rinusroofingsupplies.co.uk sells a comprehensive range of roofing products, including VELUX windows, roofing slates, concrete tiles, solar PV systems, clay roofing tiles, flat roof windows, lead flashings, rainwater guttering, and various roofing accessories.

How many product lines does Burton Roofing Merchants stock?

Burton Roofing Merchants claims to stock “Over 30,000 Product Lines from Stock,” indicating a very extensive inventory of roofing materials.

Does Rinusroofingsupplies.co.uk offer free delivery?

The website mentions “Free delivery in selected areas,” but it’s best to check their dedicated “UK delivery rates here” link for specific details and to understand if your location qualifies. Newmodellersshop.co.uk Review

Can I visit a physical store for Rinusroofingsupplies.co.uk?

Yes, as the online presence of Burton Roofing Merchants, they have “38 depots located around the country” where you can visit, speak to staff, request samples, obtain estimates, and place orders.

What are the main benefits of using Rinusroofingsupplies.co.uk?

The main benefits include their extensive product range, over 40 years of industry experience, a nationwide network of physical depots for in-person support and collection, a comprehensive blog with expert advice, and transparent customer reviews via Trustpilot.

How can I contact customer support for Rinusroofingsupplies.co.uk?

You can contact customer support by calling their phone number 0800 124 4431, or by visiting one of their 38 physical depots across the UK.

Is there a blog on Rinusroofingsupplies.co.uk?

Yes, the website features an extensive blog with numerous articles covering ‘how-to’ guides, buying guides, tips and tricks, and news related to roofing.

How does Rinusroofingsupplies.co.uk handle VAT?

The website provides an option to toggle between “Ex VAT” (excluding VAT) and “Inc VAT” (including VAT) pricing, catering to both trade professionals and individual consumers. Etnika.co.uk Review

Can I get a quote for a large roofing project?

Yes, Rinusroofingsupplies.co.uk provides a “My Quotes” feature, allowing you to request and manage specific pricing for larger building projects.

What payment methods are accepted on Rinusroofingsupplies.co.uk?

While not explicitly detailed on the homepage, like most legitimate e-commerce sites, Rinusroofingsupplies.co.uk is expected to accept standard payment methods such as major credit and debit cards.

Is Rinusroofingsupplies.co.uk secure for online transactions?

Yes, the website uses HTTPS encryption, indicated by the padlock icon in the browser’s address bar, ensuring that data transmitted during online transactions is secure.

How does Rinusroofingsupplies.co.uk compare to other UK roofing suppliers?

Rinusroofingsupplies.co.uk (Burton Roofing Merchants) stands out by combining a vast online product catalogue with the significant advantage of a large physical depot network, offering both convenience and in-person expertise that many online-only or smaller suppliers cannot match.

Can I return products purchased from Rinusroofingsupplies.co.uk?

While specific return policies are not on the homepage, it’s customary for reputable suppliers like Burton Roofing Merchants to have a clear returns policy. Details would likely be available on their “delivery-returns” page, linked from the main site. Pigardening.co.uk Review

Does Rinusroofingsupplies.co.uk offer trade accounts?

Yes, the presence of “Account” and “Create an Account” options strongly suggests that they offer trade accounts, which typically come with benefits like preferential pricing and credit facilities for professionals.

What kind of “how-to” advice is available on their blog?

Their blog offers a wide array of practical advice, including guides on installing roof insulation, cleaning VELUX windows, understanding U-values, installing fixed-gauge clay tiles, and working on roofs safely.

How long has Burton Roofing Merchants been in business?

Burton Roofing Merchants has been “Supplying roofing materials to the nation for over 40 years,” demonstrating significant industry experience.

Can I pick up my order from a depot after ordering online?

Yes, their mention of 38 depots and staff waiting to “promptly despatch your goods to your location after you’ve placed an online order” implies that depot collection is an available option.

What is the significance of the Trustpilot link on the homepage?

The Trustpilot link indicates transparency, allowing potential customers to easily access independent reviews and ratings of Burton Roofing Merchants’ service and products, building trust and confidence in their operations. Okkl.co.uk Review