Based on looking at the website, pergola-tech-uk.co.uk appears to be a legitimate UK-based company specialising in pergola installations across the country. While the site provides essential contact information and links to social media, a deeper dive reveals areas where it could enhance its trustworthiness and transparency for potential customers.
Overall Review Summary:
- Website Design & User Experience: Minimalist, functional but lacks modern polish.
- Company Information: Basic details provided, but could be more comprehensive.
- Product/Service Clarity: Clear on what they offer (pergola installation).
- Transparency: Lacking detailed terms, privacy policy, and extensive company history.
- Customer Support: Email and phone contact available.
- Social Proof: Direct link to Trustpilot reviews provided.
- Security: Standard SSL certificate implied by HTTPS.
- Ethical Standing (Islamic Perspective): Provides a service (pergola installation) that is permissible and beneficial for home improvement, offering shade and outdoor living space without any inherent ethical conflicts.
The website, while straightforward, presents a somewhat basic online presence for a company operating nationwide. It highlights their core service, “Pergola installation,” and mentions their UK-wide travel for building pergolas. The inclusion of a Trustpilot link is a positive step towards transparency, encouraging potential customers to view external reviews. However, the absence of crucial elements typically found on professional business websites, such as a comprehensive ‘About Us’ section, clear service agreements, or detailed FAQs, raises questions about their commitment to a fully transparent customer journey. For a company seeking to build trust and operate ethically, especially within a framework that values clarity and integrity, these omissions are noteworthy.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Best Alternatives for Home Improvement and Outdoor Structures:
For those seeking reliable and ethically sound options for outdoor structures and home improvements in the UK, consider the following alternatives:
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- Key Features: Wide range of garden buildings including sheds, log cabins, and summerhouses. Offers customisation options.
- Average Price: Varies widely, from £300 for small sheds to over £5,000 for large cabins.
- Pros: Extensive selection, often includes free delivery, good customer reviews.
- Cons: Self-assembly required for many products, installation can be an extra cost.
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- Key Features: Comprehensive range of pergolas, gazebos, sheds, and decking. Offers installation services for some products.
- Average Price: From £150 for basic pergolas to several thousands for large installations.
- Pros: Reputable brand, wide availability, often has physical stores for viewing products, reliable returns policy.
- Cons: Installation services can be costly and vary by location, quality can differ between product lines.
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- Key Features: Offers various pergolas, decking, fencing, and sheds. Focuses on DIY and trade supplies but has ready-to-assemble options.
- Average Price: Competitive, from budget-friendly options to mid-range.
- Pros: Good for DIY enthusiasts, clear product specifications, nationwide presence.
- Cons: Less emphasis on full-service installation, more geared towards self-build.
-
- Key Features: Specialises in timber garden structures, including pergolas, arbours, and fencing. Known for quality timber.
- Average Price: Mid to high range, reflecting the quality of materials.
- Pros: Durable, sustainably sourced timber, attractive designs.
- Cons: Can be pricier, installation might require professional help or strong DIY skills.
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- Key Features: Direct seller of garden buildings, including log cabins, summerhouses, and gazebos. Known for robust construction.
- Average Price: Mid to high range.
- Pros: High-quality materials, strong focus on customer service, direct delivery.
- Cons: Limited range compared to general retailers, can have longer lead times.
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- Key Features: Offers a variety of garden structures, including pergolas, arbours, and sheds. Focus on traditional designs.
- Average Price: Mid-range.
- Pros: Reputable UK manufacturer, good quality timber, classic aesthetics.
- Cons: May require self-assembly, designs might not suit all modern tastes.
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Made.com Garden Furniture & Structures
- Key Features: Offers a more contemporary selection of outdoor furniture and some smaller structures, often with design-led aesthetics.
- Average Price: Mid to high range, reflecting design and brand.
- Pros: Unique and stylish designs, good quality materials.
- Cons: More focused on furniture, limited larger structures, lead times can vary.
Pergola-tech-uk.co.uk Review & First Look
Based on an initial review of pergola-tech-uk.co.uk, the website presents itself as a specialist in pergola installations across the United Kingdom. The immediate impression is one of simplicity and directness, which can be both a strength and a weakness. On the one hand, it’s easy to understand what the company offers. On the other, the lack of depth in various sections might leave potential customers wanting more reassurance and detailed information before committing to a significant home improvement project.
Website Aesthetics and User Interface
The website’s design is minimalist, which makes it easy to navigate, though it might appear somewhat dated to a user accustomed to more modern, dynamic web experiences. The colour scheme is subdued, and the overall layout is straightforward. There’s no complex animation or intricate graphics, keeping the focus squarely on the service provided. However, this simplicity also means a missed opportunity to build a more compelling brand narrative or showcase a more extensive portfolio of their work.
Initial Information Provided
The homepage quickly identifies the company as “PERGOLA TECH UK LTD” and states their core service: “Pergola installation.” They proudly announce, “We are a north east based company that travels uk wide building pergolas.” This immediately clarifies their geographical reach, which is a crucial piece of information for any potential client. They also provide a call to action: “Please get in touch with our dedicated team who will be pleased to assist you with your query.” This direct appeal simplifies the process for interested parties.
Trust Signals and Transparency
A notable inclusion is the direct link to Trustpilot: “Please take a minute to leave us a review on Trustpilot https://uk.trustpilot.com/review/pergola-tech-uk.co.uk.” This is a strong positive signal, as it encourages external validation and transparency. Companies willing to direct customers to independent review platforms often have confidence in their service quality. However, the website lacks other common trust signals such as detailed ‘About Us’ pages, team profiles, or comprehensive customer testimonials directly on the site.
Missing Elements for a Complete Review
While the site offers contact details (email, Twitter, Facebook, RSS, YouTube), several standard elements expected from a professional business website are absent. There are no clear terms and conditions, privacy policy, or refund/cancellation policies. Such documents are crucial for building trust and providing legal clarity, especially for services that involve significant financial investment. The absence of these could be a red flag for some consumers seeking complete transparency and consumer protection. Furthermore, there’s no mention of warranties on their installations or after-sales support, which are key considerations for outdoor structures. Trivago.co.uk Review
Pergola-tech-uk.co.uk Features (Service Offerings)
Pergola-tech-uk.co.uk focuses on a singular, core service: the installation of pergolas. While the website is sparse on detailed features or specific types of pergolas offered, the emphasis is clearly on providing an end-to-end installation service. This specialisation suggests a focused expertise, but the lack of elaboration means potential customers have to rely heavily on direct inquiry.
Core Service: Pergola Installation
The primary service highlighted is “Pergola installation.” This indicates that the company handles the entire process from start to finish, likely including design consultation (though not explicitly stated), material sourcing, and the physical construction of the pergola on site. For a customer looking for a ready-made solution, this could be appealing as it removes the burden of managing multiple contractors or sourcing materials themselves.
Geographical Reach
The website explicitly states that they are “a north east based company that travels uk wide building pergolas.” This is a significant feature, as it means their services are not confined to a local area but are available across the entire United Kingdom. This broad geographical reach differentiates them from local contractors and suggests a capacity for logistics and project management over a larger scale.
Customer Interaction Channels
Pergola-tech-uk.co.uk provides several avenues for customer interaction, primarily through direct contact.
- Email: An “email us” link is provided, directing to [email protected].
- Social Media: Links to Twitter, Facebook, RSS, and YouTube are present. It’s worth noting that the Twitter, Facebook, RSS, and YouTube links currently point to “skynews” or “news.sky.com” instead of the company’s own profiles, which is a significant error and needs immediate correction for effective customer engagement and brand building. This misdirection severely undermines their stated social media presence.
Project Showcase (Implied)
The phrase “Recent pergola’s built” suggests an intention to showcase past projects. However, on the reviewed homepage, this section appears to be a heading without accompanying images or details of completed work. A robust portfolio of high-quality images and descriptions of diverse projects is critical for a service-based business like this, as it allows potential customers to visualise the quality of work and understand the scope of their capabilities. Without actual examples, the phrase is a placeholder rather than a feature. Recycledfurniture.co.uk Review
Trustpilot Integration
As mentioned earlier, the direct link to their Trustpilot review page is a key feature. This encourages customers to leave feedback and provides an external, independent platform for public reviews. For businesses, this demonstrates a commitment to transparency and a willingness to be judged by their customers’ experiences.
What’s Not Explicitly Featured
Crucially, the website does not explicitly feature details about:
- Types of Pergolas: No mention of materials (wood, aluminium, composite), styles (traditional, modern, bioclimatic), or sizes.
- Design Consultation: It’s unclear if they offer design services or work solely to client specifications.
- Warranties/Guarantees: No information on guarantees for their installations or materials.
- Maintenance Services: No mention of post-installation support or maintenance advice.
- Customer Testimonials: While they link to Trustpilot, there are no specific testimonials or case studies highlighted on their own site.
- Pricing Structure: No indication of how projects are quoted or typical price ranges.
The lack of these details means that potential customers must rely entirely on direct inquiries to understand the full scope and specifics of their service offerings, which can be a barrier for those seeking comprehensive online information before making contact.
Pergola-tech-uk.co.uk Cons
While pergola-tech-uk.co.uk offers a clear service proposition, several critical aspects are either missing or underdeveloped, which can significantly detract from its professional image and trustworthiness. These drawbacks collectively suggest that the website, and by extension the business’s online presence, is not yet fully optimised for a modern, discerning customer base.
Lack of Comprehensive Company Information
A significant drawback is the absence of an ‘About Us’ section. This page is fundamental for building trust, as it provides a company’s history, mission, values, and profiles of key team members. Without this, customers have limited insight into who they are dealing with. Vapeology.co.uk Review
- No Company History: There’s no narrative about when the company was founded, its journey, or its experience in the pergola industry.
- No Team Information: Knowing the people behind the business, their expertise, or certifications can greatly reassure potential clients.
- Limited Business Details: Beyond “north east based,” there’s no physical address or registered company number readily available on the homepage. While not always a red flag, its absence can sometimes be a concern for a legitimate business operating nationwide.
Outdated Website Design and Functionality
The website’s aesthetic and technical execution feel somewhat behind current industry standards.
- Static Design: The site is largely static, lacking dynamic elements, high-resolution imagery, or interactive components that could enhance user engagement.
- “Recent Pergola’s Built” Section: This crucial section appears to be a placeholder without actual images or project details. For a service-based business, a strong visual portfolio is paramount. Without it, potential customers cannot assess the quality or style of their work.
- Broken Social Media Links: The links provided for Twitter, Facebook, RSS, and YouTube direct to Sky News profiles rather than the company’s own. This is a significant oversight, indicating a lack of attention to detail and hindering potential customer engagement through social channels. It suggests either an incomplete setup or a neglect of their digital presence.
- Generic Contact Email: Using a
@gmail.comaddress instead of a custom domain email (e.g., [email protected]) can sometimes be perceived as less professional or established, although it’s common for smaller businesses.
Absence of Key Legal and Customer Service Information
This is perhaps the most significant area of concern from a professional and ethical standpoint.
- No Terms and Conditions: There are no explicit terms of service, which outline the contractual agreement between the company and the customer. This is crucial for defining responsibilities, service scope, and what happens in various scenarios.
- No Privacy Policy: A privacy policy is legally required in the UK (under GDPR) for any website collecting personal data. Its absence is a serious compliance issue and raises concerns about how customer information is handled.
- No Refund or Cancellation Policy: For services like installations, customers need to know their rights regarding cancellations, deposits, and what happens if they are not satisfied with the work. The lack of clarity on these points can deter cautious buyers.
- No Warranty Information: Pergolas are significant investments. Customers will want to know if installations come with a warranty, what it covers, and for how long.
- No FAQ Section: A comprehensive FAQ section can address common customer queries upfront, reducing the need for direct contact and improving the user experience.
Limited Content Depth
The website lacks detailed information about their service, materials, or process.
- No Service Breakdown: There’s no explanation of what the “pergola installation” service entails step-by-step, or what kind of materials they use (e.g., wood types, finishes, foundations).
- No Design Options: No mention of customisation options, design consultations, or different pergola styles they offer.
- No Pricing Guide: While exact quotes require consultation, an indication of price ranges or factors affecting cost could help potential customers budget and understand the value proposition.
In summary, while pergola-tech-uk.co.uk communicates its core service effectively, the cumulative effect of these missing or underdeveloped elements creates a less-than-optimal online experience. For a business operating nationwide and dealing with substantial projects, a more robust, transparent, and informative website is essential to build lasting trust and credibility.
How to Enhance Trust and Transparency for Pergola-tech-uk.co.uk
For pergola-tech-uk.co.uk to significantly improve its online presence and foster greater trust among potential customers, several key areas need immediate attention and enhancement. These improvements align with best practices for legitimate businesses and resonate with ethical considerations, providing clarity and reassurance. Cheap-prison-calls.co.uk Review
Develop Comprehensive ‘About Us’ and ‘Our Team’ Sections
A detailed ‘About Us’ page is fundamental for establishing credibility and personality.
- Company History: Share the story of Pergola Tech UK Ltd – when it was established, its vision, and key milestones. This builds a narrative and connection with visitors.
- Mission and Values: Clearly articulate the company’s mission, its commitment to quality, customer satisfaction, and any ethical principles it adheres to.
- Meet the Team: Introduce key personnel, their experience, and expertise. This humanises the business and builds confidence. For example, “Our lead installer, John Smith, has over 15 years of experience in outdoor structure construction…”
Implement Robust Legal and Policy Pages
These pages are non-negotiable for any legitimate business operating online, particularly in the UK.
- Terms and Conditions: Provide a clear, comprehensive document outlining the terms of service, payment schedules, cancellation policies, and dispute resolution procedures. This protects both the customer and the business.
- Privacy Policy: A GDPR-compliant privacy policy is legally required. It must detail what personal data is collected, how it’s used, stored, and protected, and customers’ rights regarding their data. This is crucial for data protection and ethical data handling.
- Warranty Information: Clearly state the warranty provided on installations and materials. This should cover the duration of the warranty, what defects are covered, and the process for making a claim. For instance, “All our pergola installations come with a 5-year structural warranty, ensuring peace of mind.”
- Refund and Returns Policy: Although a service, outlining conditions for deposits, cancellations, or rework if issues arise, is vital for managing customer expectations and protecting their investment.
Showcase a Comprehensive Portfolio of Work
Visual evidence of past projects is paramount for a service-based business like pergola installation.
- Dedicated Gallery/Portfolio Page: Create a prominent section with high-quality photographs of completed pergolas. Include various styles, sizes, and materials.
- Project Details: For each project, include brief descriptions detailing the challenge, the solution provided, the materials used, and the customer’s location (e.g., “Bioclimatic Pergola in Surrey – Completed August 2023”).
- Before-and-After Images: If possible, include “before-and-after” shots to demonstrate the transformative impact of their work.
- Customer Testimonials: While the Trustpilot link is good, integrating specific written testimonials or even short video testimonials directly on the site, alongside the relevant project, can significantly enhance credibility.
Modernise Website Design and User Experience
An updated website will convey professionalism and make the user experience more engaging.
- Responsive Design: Ensure the website is fully responsive and displays correctly on all devices (desktops, tablets, smartphones).
- Improved Navigation: Streamline the menu and ensure all important sections are easily accessible.
- High-Quality Imagery: Use professional, high-resolution images throughout the site, not just in the portfolio, to create an appealing visual experience.
- Correct Social Media Links: Immediately correct the broken social media links to point to the company’s actual profiles. Active social media presence can offer another layer of trust and direct engagement.
- Integrated Blog/News Section: A blog could offer helpful content (e.g., “Choosing the Right Pergola for Your Garden,” “Pergola Maintenance Tips”), demonstrating expertise and improving SEO.
Enhance Customer Service Information
Make it easier for customers to get the information they need. Grundig.co.uk Review
- Dedicated FAQ Section: Address common questions regarding services, processes, materials, timelines, and costs. This reduces inquiry volume and provides immediate answers.
- Clear Contact Page: While a number is likely available upon direct contact, explicitly list a phone number on the contact page alongside the email. Include business hours.
- Online Enquiry Form: Provide an easy-to-use online form for quick queries.
By implementing these enhancements, Pergola Tech UK Ltd can transform its online presence from a basic directory entry into a robust, trustworthy, and engaging platform that inspires confidence in potential clients across the UK.
Pergola-tech-uk.co.uk Alternatives
When considering alternatives to pergola-tech-uk.co.uk, it’s essential to look at companies that offer similar outdoor structure services, particularly pergolas, gazebos, and other garden buildings, while also demonstrating strong online transparency and customer support. The UK market offers a range of options, from large national retailers to specialist bespoke builders.
National Retailers with Outdoor Structure Departments
Many large home and garden retailers in the UK offer a wide selection of outdoor structures, often with installation services or clear DIY guides.
- B&Q: As a major DIY and home improvement retailer, B&Q provides a comprehensive range of garden buildings, including pergolas, arbours, and gazebos. They often stock flat-pack options and can sometimes arrange third-party installation. Their website is well-developed, with detailed product specifications, customer reviews, and clear policies.
- Wickes: Similar to B&Q, Wickes offers a variety of garden structures, focusing on both DIY and trade customers. Their product pages are detailed, and they provide delivery and often installation services. They have a strong reputation for reliability in the building materials and home improvement sectors.
- Homebase: Another significant player in the UK home and garden market, Homebase provides a good selection of pergolas and garden buildings. Their website features extensive product information, design ideas, and customer support channels.
Specialist Garden Building Companies
These companies often focus specifically on outdoor structures, potentially offering a broader range of designs, higher quality materials, or more bespoke options.
- Garden Buildings Direct: Specialises in garden buildings, including log cabins, sheds, and summerhouses, many of which can be adapted or complemented with pergolas. They have a strong online presence with detailed product information, customer reviews, and clear delivery/installation policies.
- Dunster House: A prominent UK manufacturer and retailer of garden buildings, known for their robust construction and wide range of log cabins, summerhouses, and gazebos. They often handle the entire process from manufacturing to delivery, and offer installation services. Their website is very detailed and informative.
- Forest Garden: A well-established UK manufacturer of timber garden products, including a strong range of pergolas, arbours, and arches. They focus on sustainable timber and quality craftsmanship. Their products are available through various retailers, and their website provides comprehensive product specifications and care guides.
Bespoke Outdoor Living Companies
For those looking for highly customised solutions, these companies often work directly with clients to design and build unique outdoor spaces. While potentially higher in cost, they offer tailored solutions.
- Local Landscape Architects / Garden Designers: Many local landscape architects or garden design firms in the UK will incorporate bespoke pergolas and other structures into their designs. They offer a highly personalised service, managing the project from concept to completion. You can typically find these through local directories or professional bodies like the Landscape Institute.
- Local Building Contractors Specialising in Outdoor Structures: Many regional construction companies or dedicated outdoor living specialists offer bespoke pergola design and build services. These companies often have strong local reputations and can provide tailored solutions that might not be available from off-the-shelf retailers. Searching for “bespoke pergola builders [your region]” would be a good starting point.
When choosing an alternative, it’s always advisable to:
- Check online reviews (Trustpilot, Google Reviews, etc.).
- Examine their website for clear policies, terms and conditions, and privacy statements.
- Look for a portfolio of past work to assess quality and style.
- Confirm their geographical reach and whether they serve your area.
- Obtain multiple quotes to compare pricing and service offerings.
These alternatives generally offer a more comprehensive online experience, providing the detailed information and transparency that pergola-tech-uk.co.uk currently lacks, allowing customers to make more informed decisions.
FAQs
What is pergola-tech-uk.co.uk?
Pergola-tech-uk.co.uk is a UK-based company that specialises in the installation of pergolas across the United Kingdom, stating they are a “north east based company that travels uk wide building pergolas.”
Does pergola-tech-uk.co.uk offer different types of pergolas?
Based on the website’s homepage, there is no explicit information detailing the different types of pergolas (e.g., material, style, size, customisation options) that pergola-tech-uk.co.uk offers. Customers would need to contact them directly for this information. Baby-nest.co.uk Review
Is pergola-tech-uk.co.uk a legitimate company?
Pergola-tech-uk.co.uk appears to be a legitimate company offering pergola installation services. They provide contact information and a direct link to their Trustpilot review page, which are indicators of a real business.
What are the main services offered by pergola-tech-uk.co.uk?
The main service offered by pergola-tech-uk.co.uk, as stated on their homepage, is “Pergola installation.” They focus on providing an end-to-end service for setting up pergolas.
Does pergola-tech-uk.co.uk operate nationwide in the UK?
Yes, the website explicitly states that they are “a north east based company that travels uk wide building pergolas,” indicating their service covers the entire United Kingdom.
Is there a phone number for pergola-tech-uk.co.uk?
The homepage does not explicitly display a phone number. It primarily directs users to “get in touch with our dedicated team” via an email link and social media icons, suggesting that direct contact details may be provided upon inquiry.
Does pergola-tech-uk.co.uk have customer reviews?
Yes, the website directs users to their Trustpilot page, stating, “Please take a minute to leave us a review on Trustpilot https://uk.trustpilot.com/review/pergola-tech-uk.co.uk.” This indicates they are open to and encourage public feedback. Legendurn.co.uk Review
Are there any terms and conditions on the pergola-tech-uk.co.uk website?
Based on the homepage, there are no visible links or sections for terms and conditions, a privacy policy, or other legal disclaimers. This is an area where the website could improve for greater transparency.
Can I see examples of pergolas built by pergola-tech-uk.co.uk?
The website has a heading “Recent pergola’s built” but, as reviewed, it does not display any actual images or a portfolio of their completed projects. This means customers cannot visually assess their work online.
How do I contact pergola-tech-uk.co.uk?
You can contact pergola-tech-uk.co.uk by clicking the “email us” link, which directs to [email protected], or by reaching out through the social media links provided on their homepage (though some links currently point to Sky News, which needs correction).
Does pergola-tech-uk.co.uk offer a warranty on their installations?
Information regarding warranties or guarantees on their pergola installations is not explicitly mentioned on the pergola-tech-uk.co.uk homepage. This would be a question to ask directly during an inquiry.
What are the social media links provided by pergola-tech-uk.co.uk?
The website provides links for Twitter, Facebook, RSS, and YouTube. However, it’s important to note that the links provided currently direct to Sky News profiles, not to pergola-tech-uk.co.uk’s own social media pages. Greenpantry.co.uk Review
Does pergola-tech-uk.co.uk offer bespoke pergola designs?
The website does not specify if they offer bespoke design services or if they work with pre-defined styles. This information would likely need to be clarified through direct communication with their team.
Is there a pricing guide on pergola-tech-uk.co.uk?
No, the website does not provide any information regarding pricing, quotes, or typical cost ranges for their pergola installation services. Customers would need to contact them for a personalised quote.
Does pergola-tech-uk.co.uk handle the entire installation process?
Yes, the company implies they handle the entire “Pergola installation” process. This generally means they manage from potentially initial consultation (not explicitly stated) to the final construction.
What geographical area does Pergola Tech UK Ltd cover?
Pergola Tech UK Ltd covers the entire United Kingdom, as stated on their website: “a north east based company that travels uk wide building pergolas.”
Are the social media links on pergola-tech-uk.co.uk correct?
No, as of the review, the social media links provided on the pergola-tech-uk.co.uk homepage (Twitter, Facebook, RSS, YouTube) incorrectly direct to Sky News profiles instead of the company’s own social media presence. Anytimehomeuvb.co.uk Review
What are some good alternatives to pergola-tech-uk.co.uk for outdoor structures?
Good alternatives include national retailers like B&Q outdoor structures or Wickes garden structures, or specialist garden building companies such as Garden Buildings Direct and Dunster House.
Does pergola-tech-uk.co.uk offer any other home improvement services?
Based on the website’s content, pergola-tech-uk.co.uk exclusively advertises “Pergola installation” and does not mention any other home improvement or construction services.
Is there a physical address listed for Pergola Tech UK Ltd?
A specific physical business address is not prominently displayed on the homepage of pergola-tech-uk.co.uk, beyond the general statement of being “a north east based company.”
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