Kitchenheaters.co.uk Review

Based on looking at the website, Kitchenheaters.co.uk appears to be a legitimate online retailer specialising in kitchen and bathroom heating solutions, specifically plinth heaters. The site presents a professional facade with detailed product information and boasts of “British made products,” “Fast delivery,” and “Award Winning Products.” However, a deeper dive reveals a few areas where the website could improve its transparency and user experience to fully align with the expectations of a highly trusted e-commerce platform.

Here’s an overall review summary:

• Website Professionalism: High (Clean design, clear navigation)
• Product Information: Comprehensive (Detailed descriptions, types, installation guidance)
• Customer Support: Accessible (Phone number, email, contact form, FAQ)
• Trust Signals: Present but limited (Feefo reviews, “Award Winning,” “Trusted Brands” claims, physical address)
• Transparency: Moderate (Missing explicit business registration details, lack of a clear ‘About Us’ section on the homepage for quick verification)
• Privacy & Terms: Available (Privacy Policy, Cookie consent, but Terms and Conditions not immediately apparent)
• Ethical Standing: Appears sound (No red flags related to haram products or practices)

While Kitchenheaters.co.uk provides a decent user experience with its clear categorisation of products like Basic, Classic, Wireless, Smart, Voice, Low Voltage, Electric, and Heatpump models, and offers helpful tools like a “free calculator” to determine the right product, some elements could be strengthened. For instance, while a physical address and contact details are provided, the absence of easily verifiable business registration numbers or a more robust ‘About Us’ section detailing the company’s history, leadership, or mission statement on the primary landing page might raise a subtle query for some discerning customers. The reliance on Feefo for reviews is a positive trust signal, and the emphasis on “British made products” adds a layer of quality assurance. The site also includes a blog, case studies, and downloads, which contribute to its credibility as an expert in its niche. Overall, it seems like a solid, albeit not perfect, online shop for heating solutions.

Here are some alternatives for home heating solutions that align with ethical considerations:

• Dyson Hot+Cool Formaldehyde Purifying Fan Heater: A premium multi-functional device that heats, cools, and purifies the air. It’s known for its advanced filtration system that captures ultrafine particles and formaldehyde, making it an excellent choice for improving indoor air quality while maintaining comfortable temperatures.
• Dimplex Optiflame Electric Stoves: These offer the aesthetic appeal of a traditional fireplace without the need for a chimney or fuel. They provide ambient heat and a realistic flame effect, ideal for creating a warm, inviting atmosphere in living spaces.
• Warmehaus Designer Radiators: Focusing on both form and function, these radiators are designed to be a stylish addition to any room while efficiently providing warmth. They come in various contemporary designs and finishes to complement modern interiors.
• Infrared Heating Panels: These panels offer an energy-efficient heating solution that works by directly warming objects and people in the room rather than just the air. They are often sleek, wall-mounted, and can be integrated seamlessly into interior designs.
• EcoStrad iQ Ceramic Electric Radiators: Known for their intelligent controls and ceramic core, these radiators offer efficient and consistent heat distribution. They are designed for modern homes, focusing on energy saving and user convenience through smart features.
• Nest Thermostat E: While not a heater itself, a smart thermostat like the Nest E is an essential accessory for optimising any home heating system. It learns your schedule and preferences, adjusting temperatures to save energy and enhance comfort.
• VonHaus Electric Fireplace Suite: A complete, ready-to-install electric fireplace solution that combines a heater with an elegant surround. It provides a focal point for a room, offering both warmth and the visual appeal of a fire.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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kitchenheaters.co.uk Review: A Deep Dive into Online Credibility

When it comes to purchasing home essentials online, especially items like heating solutions that involve installation and safety considerations, trust is paramount. Kitchenheaters.co.uk positions itself as a specialist in kitchen and bathroom heating, specifically plinth heaters. Our review aims to dissect its online presence, evaluate its trustworthiness, and determine if it stands up to the rigorous standards expected of a reputable e-commerce platform in the UK. We’ll be looking beyond the initial impression to assess the depth of information, customer support, and the overall transparency of their operation.

kitchenheaters.co.uk First Look and Initial Impressions

Upon first glance, Kitchenheaters.co.uk presents a clean, modern, and professional website design. The navigation is straightforward, with clear categories for their product range: Basic, Classic, Wireless, Smart, Voice, Low Voltage, Electric, and Heatpump models, alongside accessories. This immediate clarity is a strong positive, indicating a well-organised inventory.

• Design Aesthetics: The site employs a simple colour scheme with high-quality product images, contributing to a sense of reliability. The layout is intuitive, making it easy to browse product types.
• Prominent Trust Signals: The homepage immediately highlights “British made products,” “Fast delivery,” and “Award Winning Products.” These are designed to build immediate confidence. They also proudly display “HIGHLY RATED” and “TRUSTED BRANDS,” although the specifics of these ratings and brands are not immediately detailed on the homepage, requiring further investigation.
• Call to Action: A prominent “Shop Now” button is available, encouraging immediate engagement, and a clear contact number (“CALL US NOW 01206 618080”) is prominently displayed, which is always a good sign of accessibility.

However, the initial impression also reveals a few subtle points that could be enhanced for absolute transparency. While “Award Winning Products” sounds great, the awards themselves aren’t immediately named or linked for verification on the homepage. Similarly, “Trusted Brands” could benefit from a list or logos of the specific brands they carry. These aren’t red flags, but rather areas for improvement in communicating their full credentials.

kitchenheaters.co.uk Features and Product Range

Kitchenheaters.co.uk focuses exclusively on kitchen and bathroom plinth heaters, offering a specialised range rather than a broad catalogue of heating solutions. This specialisation can be a strength, suggesting expertise in their niche.

• Diverse Product Categories:
  • Basic and Classic Models: Likely the entry-level options, offering straightforward heating without advanced features.
  • Wireless Models: Suggests remote control capabilities, offering convenience.
  • Smart WiFi Models: Indicates integration with smart home ecosystems, allowing app control and potentially scheduling.
  • Voice Models: Points to compatibility with voice assistants like Alexa or Google Assistant for hands-free operation.
  • Low Voltage and Electric Models: Addresses different power requirements and installation scenarios.
  • Heatpump Models: A more energy-efficient option, potentially aligning with modern eco-conscious choices.
• Helpful Tools: The inclusion of a “free calculator to work out what product is right for you” is a valuable feature. This tool can guide customers through the selection process, ensuring they purchase a heater suitable for their specific needs and room dimensions. This proactive assistance demonstrates a customer-centric approach.
• Detailed Product Explanations: The homepage includes a comprehensive FAQ section addressing “What is a Kitchen Plinth Heater?”, “What Are the Different Types of Plinth Heaters?”, “What Does a Plinth Heater Look Like?”, “How Do You Choose the Right Size Plinth Heater?”, and “How is a Plinth Heater Installed?”. These detailed explanations provide crucial information for potential buyers, answering common queries and demonstrating a commitment to educating their customers. For instance, the installation guide is particularly helpful, outlining the plumbing and electrical knowledge required, which manages customer expectations realistically.

The depth of product information is a significant positive. They don’t just list products; they explain their function, different types, and even provide guidance on choosing and installing them. This level of detail builds confidence and aids customers in making informed decisions. Tenniscentral.co.uk Review

kitchenheaters.co.uk Pros & Cons

Every online platform has its strengths and weaknesses. Evaluating these helps in painting a balanced picture of Kitchenheaters.co.uk.

Pros:

• Specialised Niche: By focusing solely on kitchen and bathroom plinth heaters, the website projects expertise and authority in this specific product area. This can be reassuring for customers seeking specialised solutions.
• Detailed Product Information and FAQs: The extensive descriptions, guides on choosing the right product size, and detailed installation instructions are highly beneficial. They empower customers with knowledge, reducing the need for extensive external research.
• Positive Customer Testimonials (Feefo): The inclusion of reviews from Feefo, a reputable independent review platform, adds a layer of genuine trust. Examples like “Great range of products, easy ordering process and prompt delivery” and “They answered my technical query very quickly and delivery was the following morning” directly address common customer concerns regarding product quality, delivery, and support. As of recent data, Feefo generally reports high satisfaction rates for businesses that actively use their platform, with an average rating often above 4.5 out of 5 stars for businesses with substantial review counts. Kitchenheaters.co.uk proudly links to their Feefo page, showing transparency.
• Clear Contact Information: The readily available phone number (01206 618080) and email address ([email protected]) along with a physical address (Unit 1 Dedham Road, Ardleigh CO7 7QA) indicate a genuine, reachable business. This is crucial for customer support and building trust.
• British Made Products: This is a significant selling point for UK customers, often associated with higher quality standards and supporting local industries.
• Informative Blog and Case Studies: The presence of a blog and case studies suggests a commitment to providing value beyond just selling products. These resources can offer insights, tips, and real-world examples of their products in use.

Cons:

• Limited Business Transparency on Homepage: While contact details and an address are present, the website lacks readily visible business registration details (e.g., Company Registration Number, VAT number) on its homepage or in a prominent ‘About Us’ section. This information is typically found in the footer or a dedicated ‘Company Information’ page for maximum transparency and legal compliance, especially for e-commerce. According to UK consumer protection laws, businesses must provide clear identification.
• Generic “Award Winning” Claims: The claim of “Award Winning Products” is made without immediately specifying which awards or when they were received. While true, a direct link or specific details would significantly enhance its credibility.
• Absence of Clear Terms and Conditions: While a Privacy Policy and Cookie Consent are present, a comprehensive Terms and Conditions page (or equivalent) governing sales, returns, warranties, and user conduct is not immediately obvious from the homepage navigation. This is a critical legal document for any e-commerce site. For instance, the Consumer Rights Act 2015 in the UK outlines specific rights for consumers regarding goods and services, and clear T&Cs help outline how a business complies with these.
• Redundant Navigation Links: The homepage displays multiple instances of the same navigation menu (Home, Basic, Classic, etc.) throughout the page, which, while not a functional issue, can appear somewhat clunky and redundant, impacting the site’s overall polish.
• Generic “Trusted Brands” Claim: Similar to “Award Winning,” the claim of “Trusted Brands” would be more impactful if the specific brands were named or their logos displayed, providing concrete evidence to support the claim.

kitchenheaters.co.uk Alternatives

When considering kitchen and bathroom heating solutions, several reputable alternatives exist in the UK market, ranging from direct competitors in plinth heaters to broader heating appliance retailers. These options offer varying features, price points, and service levels.

1. Screwfix: A widely recognised and trusted retailer for trade and DIY, offering a vast range of heating appliances, including electric heaters, radiators, and some plinth heater options.

   • Key Features: Extensive product catalogue, competitive pricing, click & collect service, strong brand reputation.
   • Average Price: Varies widely depending on product type, but generally competitive.
   • Pros: Reliable, diverse product range, physical stores for easy returns/collection, strong customer service.
   • Cons: Less specialised in plinth heaters compared to Kitchenheaters.co.uk, may require more self-research.

2. Toolstation: Similar to Screwfix, Toolstation is a popular choice for home improvement and trade supplies, stocking various heating solutions.

   • Key Features: Wide range of heating equipment, competitive pricing, good stock availability.
   • Average Price: Similar to Screwfix, offering budget-friendly to mid-range options.
   • Pros: Convenient local branches, reliable delivery, comprehensive product information.
   • Cons: Not a plinth heater specialist, stock can vary by branch.

3. Electric Radiators Direct: A dedicated online retailer for electric heating solutions, including a variety of electric radiators and some plinth heater models. They often focus on energy-efficient options. Onlinemediaworks.co.uk Review

   • Key Features: Specialisation in electric heating, energy-efficient models, detailed product specifications.
   • Average Price: Mid to high-range, reflecting energy efficiency and smart features.
   • Pros: Expert advice, wide selection of electric heaters, good warranty support.
   • Cons: Higher price point for advanced models, less variety in non-electric heating.

4. Heating & Plumbing Supplies (HPS): A large network of trade counters and an online presence, providing a broad spectrum of heating and plumbing products.

   • Key Features: Comprehensive range for central heating systems, including radiators, boilers, and controls.
   • Average Price: Trade prices often available, generally competitive.
   • Pros: Extensive inventory, strong technical support for installers, reliable for larger projects.
   • Cons: More geared towards trade professionals, less focused on direct consumer sales for specific plinth heaters.

5. B&Q: A major UK home improvement retailer, offering a wide array of heating products, from radiators to electric fires.

   • Key Features: Broad product range, physical stores for easy browsing and returns, often have sales and promotions.
   • Average Price: Varies significantly, with options for all budgets.
   • Pros: Accessibility, comprehensive product categories, often good for DIY enthusiasts.
   • Cons: Less specialised in niche products like plinth heaters, product depth may be limited compared to specialists.

6. AO.com: While primarily known for large appliances, AO.com also stocks a decent range of smaller heating solutions, including electric heaters and some portable options.

   • Key Features: Fast delivery, excellent customer service reputation, good product filtering.
   • Average Price: Competitive, often with price matching.
   • Pros: Highly rated for delivery and customer service, easy online shopping experience.
   • Cons: Limited selection of niche products like plinth heaters, focus is on portable or general-purpose heating.

7. Amazon UK: The global e-commerce giant, which hosts numerous sellers offering various types of kitchen plinth heaters and other heating appliances.

   Andymellor.co.uk Review

   • Key Features: Vast selection, competitive pricing from multiple sellers, customer reviews for most products.
   • Average Price: Highly variable depending on the seller and product.
   • Pros: Convenience, wide choice, often fast delivery with Prime, easy comparison of products.
   • Cons: Quality and reliability can vary between third-party sellers, customer support is through Amazon’s generic system, less specialist advice.

How to Cancel kitchenheaters.co.uk Subscription / Free Trial

The website content for Kitchenheaters.co.uk does not indicate any subscription services or free trials for their products. Their business model appears to be a direct sale of heating units and accessories. Therefore, instructions for cancelling a subscription or free trial are not applicable in this context. Customers make outright purchases rather than entering into recurring payment agreements or trial periods. If a customer wishes to return a product, they would need to refer to the company’s return policy, which would typically be found in their Terms and Conditions or a dedicated Returns Policy section. As noted in the ‘Cons’ section, a clear link to the full Terms and Conditions is not immediately visible on the homepage, which is an area for improvement. Customers would likely need to contact their sales team directly (via phone or email) to inquire about returns or order cancellations post-purchase.

kitchenheaters.co.uk Pricing

While Kitchenheaters.co.uk displays various product categories like “Basic Model,” “Classic Models,” “Wireless Models,” “Smart Wifi Models,” “Voice Models,” “Low Voltage Models,” “Electric Models,” “Heat Pump Models,” and “Accessories,” specific pricing for individual products is not directly visible on the homepage text provided. To obtain pricing information, a user would need to navigate to the specific product pages or the “Shop Now” section.

• General Pricing Approach (Assumed): Typically, online retailers of this nature price their products based on features, heating output (kW), brand, and technology (e.g., smart features, voice control will usually command a higher price).
  • Basic Models: Likely to be the most affordable.
  • Classic Models: A step up, potentially with more robust build quality or minor enhancements.
  • Wireless, Smart, Voice Models: These advanced models would carry a higher price tag due to integrated technology, remote control, and smart home compatibility.
  • Heat Pump Models: Generally the most expensive due to their higher energy efficiency and complex technology.
  • Accessories: Would be priced individually, usually lower than the main units.

Without direct price lists on the homepage, it’s impossible to give concrete figures. However, based on similar products in the UK market, basic plinth heaters can start from around £100-£200, with advanced smart and heat pump models potentially reaching £400-£800 or more. The “free calculator” feature also implies that the pricing might be dynamic or depend on the specific requirements calculated for a given space.

kitchenheaters.co.uk vs. Competitors

Comparing Kitchenheaters.co.uk to its competitors involves looking at specialisation, product range, customer support, and online presence.

• Specialisation vs. Broad Retailers:
  • Kitchenheaters.co.uk: Excels in its niche. Its focused inventory means deeper expertise in plinth heaters. They provide specific information on types, installation, and usage that broader retailers might lack. This specialisation can be a significant advantage for customers who know exactly what they need.
  • General Retailers (e.g., Screwfix, Toolstation, B&Q): Offer a much wider range of heating products. While convenient for one-stop shopping, their plinth heater selection might be less extensive or lack the in-depth support provided by a specialist. Their pricing might be competitive due to bulk purchasing, but expert advice for niche products could be less readily available.
• Online Presence and Customer Experience:
  • Kitchenheaters.co.uk: Presents a user-friendly, dedicated e-commerce site. The detailed FAQs, calculator, and blog content enhance the customer experience. The Feefo reviews add a strong layer of credibility.
  • Dedicated Electric Heating Specialists (e.g., Electric Radiators Direct): Similar to Kitchenheaters.co.uk in their focus, they offer strong product knowledge and support for electric heating solutions. They might offer a wider range of electric radiators, but perhaps not the same depth in plinth heaters.
  • Large Online Retailers (e.g., Amazon UK, AO.com): Benefit from massive product ranges and robust logistics. Their strength lies in convenience, quick delivery, and competitive pricing across various sellers. However, the experience can be less personalised, and direct product expertise might be lacking compared to specialist sites. Customer support often relies on general Amazon/AO policies rather than direct manufacturer or specialist support.
• Trust and Transparency:
  • Kitchenheaters.co.uk: Does a good job with Feefo reviews and clear contact details, but could improve by explicitly displaying business registration numbers and comprehensive terms and conditions on the homepage.
  • Established UK Retailers (e.g., Screwfix, B&Q): Have long-standing reputations and extensive physical footprints, which inherently build trust. Their websites are usually fully compliant with all UK consumer protection regulations, making all legal information easily accessible.
  • Amazon UK: Benefits from its global brand recognition, but the variability of third-party sellers means customers need to be diligent in checking individual seller ratings and reviews.

In essence, Kitchenheaters.co.uk carves out a valuable space by being a dedicated specialist. If a customer specifically needs a plinth heater and values in-depth product information and focused support, Kitchenheaters.co.uk is a strong contender. However, for general heating needs or if a broader selection is desired, the larger retailers offer more options. The key differentiator for Kitchenheaters.co.uk remains its specialisation and commitment to providing detailed product education. Clearviewtech.co.uk Review

FAQ

What is a kitchen plinth heater?

A kitchen plinth heater is an energy-efficient fan convector designed to fit neatly into the plinth of a kitchen unit, replacing traditional radiators and freeing up space. It works by circulating warm air into the room more efficiently using a low-power fan.

How does a plinth heater work?

Plinth heaters typically connect to your existing central heating system, circulating hot water through a copper-aluminium heat exchanger. A fan then blows air over this heated exchanger, distributing warm air into the room. Electric-only models are also available, functioning as compact fan heaters.

What are the different types of plinth heaters available on Kitchenheaters.co.uk?

Kitchenheaters.co.uk offers various types including Basic, Classic, Wireless, Smart WiFi, Voice-controlled, Low Voltage, Electric, and Heatpump models, catering to different needs and smart home integrations.

Are Kitchenheaters.co.uk products British-made?

Yes, Kitchenheaters.co.uk explicitly states that their products are “British made,” suggesting a commitment to local manufacturing and potentially higher quality standards.

How do I choose the right size plinth heater for my kitchen?

Kitchenheaters.co.uk recommends using their free online calculator to determine the appropriate size based on your room’s cubic meters, wall construction type (e.g., insulated cavity or single brick), and glazing. It’s often safer to opt for a slightly higher output model. Cosmoanalytics.co.uk Review

Can a plinth heater replace a traditional radiator?

Yes, plinth heaters are designed to replace traditional radiators, freeing up valuable wall space in kitchens and bathrooms.

Is installation of a plinth heater complicated?

Installing a plinth heater requires technical knowledge and plumbing skills as it involves connecting to your central heating system, draining pipes, and installing isolation valves. It’s recommended for those with experience or to hire a professional.

Does Kitchenheaters.co.uk offer fast delivery?

Yes, the website highlights “Fast delivery” as one of its key benefits, aiming to get products to customers quickly.

What are the customer reviews like for Kitchenheaters.co.uk?

Kitchenheaters.co.uk features customer testimonials on its homepage and links to its Feefo reviews, where customers generally praise their product range, easy ordering, prompt delivery, and quick technical support.

Is there a physical address for Kitchenheaters.co.uk?

Yes, a physical address is provided in the footer: Unit 1 Dedham Road, Ardleigh CO7 7QA, which helps in establishing their legitimacy. Valendigital.co.uk Review

How can I contact Kitchenheaters.co.uk customer service?

You can contact them via phone at 01206 618080, by email at [email protected], or through a contact form on their website.

Does Kitchenheaters.co.uk have a blog or case studies?

Yes, the website includes a ‘Blog’ section and ‘Case Studies’ which offer additional information, insights, and real-world examples of their products in use.

Are there smart home compatible plinth heaters available?

Yes, Kitchenheaters.co.uk offers “Smart WiFi Models” and “Voice Models,” indicating compatibility with smart home systems and voice assistants for convenient control.

Do plinth heaters come with thermostats?

Sole electric plinth heaters, in compliance with Lot 20 regulations, are now supplied with thermostats and set-back timers to minimise wasted energy through intelligent room temperature controls.

Where can I find the Terms and Conditions on Kitchenheaters.co.uk?

While a Privacy Policy and Cookie Consent are visible, a direct link to comprehensive Terms and Conditions governing sales, returns, and warranties is not immediately apparent on the homepage, requiring a deeper search or direct inquiry. Unitedsoftware.co.uk Review

What is Lot 20 regulation and how does it affect plinth heaters?

Lot 20 regulation is an EU directive aimed at increasing the energy efficiency of electric heaters. It mandates that all new electric heaters, including plinth heaters, incorporate intelligent room temperature controls and energy-saving features.

Do plinth heaters use a lot of electricity?

Plinth heaters, particularly the hydronic (central heating) types, are designed to be energy-efficient due to their fan convection system. Electric-only models comply with Lot 20, incorporating features to minimise wasted energy.

Can plinth heaters be used in bathrooms?

Yes, plinth heaters can be used in bathrooms, offering a space-saving heating solution, but ensuring appropriate IP ratings for splash protection is crucial for safety in wet environments.

What accessories are available for plinth heaters?

Kitchenheaters.co.uk offers various accessories for installation and maintenance, which can be found under their “Accessories” product category.

Does Kitchenheaters.co.uk offer a warranty on their products?

While not explicitly detailed on the homepage, reputable UK retailers typically offer warranties on heating appliances. Customers should consult the specific product pages or contact customer service for warranty information. Dentanurse.co.uk Review