Based on looking at the website, Infinityfreight.co.uk appears to be a legitimate freight forwarding and logistics company aiming to connect businesses across continents, particularly focusing on China-to-UK cargo. The website presents itself as a dedicated provider of comprehensive logistics solutions.
Here’s an overall review summary of Infinityfreight.co.uk based on their homepage:
- Website Clarity: Good, clearly outlines services and process.
- Services Offered: Ocean Freight, Customs Clearance, Cargo Tracking, Road Freight.
- Key Focus: China-to-UK logistics, FCL and LCL options.
- Transparency: Provides a step-by-step process for shipments and highlights key metrics.
- Customer Testimonials: Features three testimonials from e-commerce retailers, manufacturers, and Amazon sellers.
- Blog/Insights Section: Placeholder “Check back soon” indicates an upcoming blog.
- Pricing Information: Not directly available on the homepage; requires a quote.
- Contact Information: Limited to a “Get a Quote” form on the homepage, no direct phone number or email immediately visible.
- Physical Address: Not visible on the homepage.
- Company Registration/Legal Info: Not readily apparent on the homepage.
While the website articulates its services and process well, a notable area for improvement from a strict legitimacy standpoint is the lack of readily available, transparent company information. For a logistics provider handling international shipments, the absence of a physical address, clear company registration details, and direct contact numbers on the homepage raises some questions about immediate transparency. Trustworthy logistics firms often proudly display their operational bases and full contact details.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Best Alternatives for Ethical and Reliable Logistics Services
For businesses seeking ethical and reliable logistics partners, especially for international freight, several established and well-regarded options offer comprehensive services and high transparency. When choosing a logistics partner, it’s crucial to look for companies with a strong track record, clear communication channels, and robust legal frameworks.
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- Key Features: Extensive global network, air, ocean, road, and rail freight, customs brokerage, supply chain solutions, advanced tracking.
- Average Price: Varies significantly based on cargo type, destination, and service level; requires a quote.
- Pros: Unparalleled global reach, highly reliable, strong technological infrastructure, comprehensive service portfolio.
- Cons: Can be more expensive for smaller shipments, less personalised service for very small businesses.
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- Key Features: Integrated logistics, ocean and landside transportation, supply chain management, warehousing, e-commerce logistics.
- Average Price: Quote-based, competitive for large volumes and complex supply chains.
- Pros: Leader in container shipping, strong focus on end-to-end solutions, commitment to sustainability.
- Cons: Primarily focused on ocean freight, some services might be tailored for larger enterprises.
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- Key Features: Air & sea freight, road transport, project transport, warehousing & logistics, customs services.
- Average Price: Quote-based, competitive pricing across various modes.
- Pros: Strong presence in Europe and globally, known for efficiency and technology-driven solutions, diverse service offerings.
- Cons: May have less brand recognition among very small businesses compared to DHL.
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- Key Features: Sea freight, air freight, road & rail logistics, contract logistics, integrated solutions.
- Average Price: Varies; competitive for global freight forwarding.
- Pros: One of the world’s largest logistics providers, strong global network, expertise in complex supply chains.
- Cons: May be less flexible for highly niche or bespoke small-scale operations.
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- Key Features: LTL and FTL freight services, customs clearance, cross-border shipping, tracking, specialised handling.
- Average Price: Generally competitive for North American and European road freight; quote-based for international.
- Pros: Recognised brand, reliable road freight network, good tracking capabilities.
- Cons: More geared towards parcel and express services initially, might be pricier for very heavy or irregular cargo.
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- Key Features: Land transport, air & ocean freight, contract logistics, supply chain management, industry solutions.
- Average Price: Quote-based, competitive for global freight and project logistics.
- Pros: Extensive European network, strong focus on rail freight, robust global presence.
- Cons: Can be perceived as more corporate, potentially less agile for very small businesses.
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- Key Features: Specifically designed for Amazon sellers, ocean freight from China, customs clearance, direct delivery to Amazon FBA centres.
- Average Price: Transparent pricing visible within Seller Central for eligible shipments.
- Pros: Seamless integration with Amazon’s ecosystem, simplified process for FBA sellers, competitive rates.
- Cons: Only applicable for Amazon sellers, limited to specific lanes (e.g., China to Amazon warehouses).
Infinityfreight.co.uk Review & First Look
Based on an initial review of the Infinityfreight.co.uk website, the company presents itself as a dedicated logistics provider with a clear focus on connecting businesses, particularly for China-to-UK cargo. The homepage is well-designed, modern, and provides a logical flow of information, guiding potential clients through their service offerings and the shipping process.
Website Design and User Experience
The website’s aesthetic is professional and clean, utilising a clear colour scheme and easily readable fonts. Navigation appears intuitive, with prominent “Get a Quote” calls to action strategically placed. The layout effectively segments information into digestible blocks, such as “How Your Package Travels, Step by Step” and “Our Core Services.” This structured approach helps users quickly grasp what the company offers and how it operates. However, a crucial aspect of user experience for a logistics company is the immediate availability of essential contact details and legal transparency. While a quote form is present, the absence of a readily visible contact number, email, or a physical address on the homepage could be a minor friction point for some users seeking direct engagement or verifying legitimacy at a glance.
Initial Impressions of Service Offerings
Infinity Freight clearly outlines its core services: Ocean Freight, Customs Clearance, Cargo Tracking, and Road Freight. This concise list provides a good overview of their capabilities. The emphasis on FCL (Full Container Load) and LCL (Less than Container Load) for ocean freight, coupled with expert handling of customs formalities, suggests a comprehensive approach to international shipping. The inclusion of real-time cargo tracking is a standard expectation in modern logistics, offering transparency and peace of mind. The “By the Numbers” section, showcasing 10K+ shipments delivered and a 99.1% customer satisfaction rate, attempts to build trust and demonstrate scale. However, without independent verification or more detailed case studies, these figures, while positive, remain self-reported.
Infinityfreight.co.uk Pros & Cons
When evaluating any service provider, it’s essential to weigh its strengths against its weaknesses. For Infinityfreight.co.uk, based purely on their online presence, a clear picture emerges, albeit one with some areas that could benefit from increased transparency.
Advantages of Using Infinityfreight.co.uk
One of the significant advantages is the clear specialisation in China-to-UK logistics. This focus suggests a deep understanding of this specific trade lane, including customs procedures, common challenges, and optimised routes. For businesses frequently moving goods between these two regions, such specialisation can be a major benefit, potentially leading to more efficient and cost-effective solutions. The website’s step-by-step breakdown of the shipping process, from “Order and Preparation” to “Delivery Completed,” is another strong point. This clarity helps set customer expectations and demystifies the complex world of international freight. The presence of real-time cargo tracking is also a significant plus, offering clients visibility and peace of mind throughout their shipment’s journey. Furthermore, the website highlights their customs expertise, a critical component of international trade, promising hassle-free clearance which is vital for avoiding delays and unexpected costs.
Areas for Improvement and Potential Concerns
Despite its strengths, Infinityfreight.co.uk’s online presence presents a few areas for improvement, particularly concerning transparency and accessibility. The most notable is the lack of direct contact information on the homepage. While a “Get a Quote” form is provided, the absence of a visible phone number, email address, or a physical office address can be a deterrent for potential clients seeking immediate contact or wishing to verify the company’s physical presence. Reputable freight forwarders often display this information prominently to build trust. Similarly, there is no clear information about company registration or legal entity details on the homepage. While this might be available on deeper pages (e.g., Terms and Conditions or a dedicated “Legal” section not directly linked from the main navigation), its absence from the primary landing page can raise questions for businesses conducting initial due diligence. Finally, the “Latest Insights” section, which appears to be a blog, currently states “Check back soon.” A regularly updated blog with industry insights, tips, and news would significantly enhance the website’s authority and demonstrate ongoing engagement with the logistics sector.
How Your Package Travels: A Deep Dive
Infinityfreight.co.uk provides a clear, five-step outline of how a package travels from booking to delivery. This step-by-step guide is highly beneficial for clients, especially those new to international freight, as it demystifies a typically complex process. Each stage highlights specific actions and responsibilities, offering transparency.
Step 1: Order and Preparation
This initial phase sets the foundation for the entire shipping process. According to Infinity Freight, it begins with the shipment being booked. Crucially, they mention two scenarios for preparation: either their “dedicated team in China for China-to-UK cargo” or “your own trusted shipping broker” will prepare the goods for transit. This flexibility is a positive, accommodating clients who may already have established relationships with export brokers. Proper preparation is paramount in international logistics; it involves accurate documentation (e.g., commercial invoice, packing list, bill of lading), correct labelling, and appropriate packaging to withstand transit conditions. For instance, a 2023 report by the International Chamber of Commerce (ICC) highlighted that up to 70% of customs delays can be attributed to incorrect or incomplete documentation, underscoring the importance of this initial stage.
Step 2: Global Network Activation
Once prepared, the cargo “begins its journey, with optimized routes and carriers carefully chosen to ensure efficient and timely delivery.” This step underscores the role of a freight forwarder in leveraging their network of carriers – including ocean liners, airlines, and road transport companies – to select the most suitable and efficient routes. Optimisation considers various factors such as transit time, cost, reliability, and specific cargo requirements (e.g., temperature control for perishables). A strong global network, as claimed by Infinity Freight, means access to a wide array of options, allowing them to adapt to market conditions and provide competitive solutions. For example, a reliable freight forwarder might have preferred agreements with major shipping lines like Maersk or COSCO, enabling better rates or priority loading during peak seasons.
Step 3: Customs and Clearance
This is often one of the most challenging aspects of international shipping, and Infinity Freight explicitly addresses it: “Effortless border clearance: Our experts handle all customs formalities in both the export country and the UK.” They also mention the option for the client’s “chosen export broker [to] collaborate with us in the UK to ensure a smooth import process.” This emphasis on customs expertise is vital. Customs clearance involves declaring goods to authorities, paying duties and taxes, and ensuring compliance with import/export regulations, which vary significantly by country. Mistakes can lead to significant delays, fines, or even seizure of goods. According to HMRC data for 2022-2023, tens of thousands of import declarations are flagged for review annually in the UK, highlighting the complexity and necessity of expert handling. Infinity Freight’s claim of managing this process suggests they have the necessary knowledge of tariff codes, valuation methods, and regulatory requirements. Rn-shop.co.uk Review
Step 4: In Transit
“Real-time monitoring: Your shipment is tracked closely at every step of its journey.” This step highlights the importance of visibility. Once the cargo is on its way, continuous tracking allows both the freight forwarder and the client to monitor its progress. This typically involves using tracking numbers provided by carriers (e.g., shipping line bill of lading numbers, airline airway bill numbers). Modern tracking systems often provide updates on vessel location, estimated time of arrival (ETA), and customs clearance status. The ability to track a shipment in real-time is crucial for supply chain management, allowing businesses to plan for inbound deliveries, manage inventory, and inform their own customers about expected arrival times. It significantly reduces anxiety and offers transparency, which is a key differentiator in the logistics industry.
Step 5: Delivery Completed
The final stage, “Your cargo is delivered: Arriving on time with all necessary documentation in place,” signifies the successful conclusion of the logistics process. This means the goods have reached their final destination, and all accompanying paperwork (e.g., delivery notes, proof of delivery) is correctly handled. Timely delivery is a cornerstone of client satisfaction in logistics, directly impacting a business’s operational efficiency and customer commitments. The emphasis on “all necessary documentation in place” is also important, as proper handover documentation is essential for accounting, legal, and operational purposes, ensuring a smooth transition from the carrier’s responsibility to the consignee’s.
Our Core Services: A Closer Look
Infinityfreight.co.uk details four core services, each essential for comprehensive international logistics. Understanding these services allows potential clients to gauge if the company meets their specific shipping needs.
Ocean Freight Services
Infinity Freight explicitly states, “Infinity Freight provides secure, cost-effective ocean freight solutions, including FCL and LCL.” Ocean freight is the backbone of global trade, responsible for transporting over 80% of world trade by volume according to the UNCTAD Review of Maritime Transport 2023.
- FCL (Full Container Load): This means a client’s goods occupy an entire shipping container (e.g., 20-foot or 40-foot container). It’s typically more cost-effective for larger volumes and offers faster transit times as the container doesn’t need to be consolidated or deconsolidated with other shipments. For example, a UK manufacturer importing large quantities of raw materials from China would likely opt for FCL.
- LCL (Less than Container Load): For smaller shipments that don’t fill an entire container, LCL allows multiple shippers to share space within one container. While potentially cheaper for smaller volumes, it might involve slightly longer transit times due to the need for consolidation and deconsolidation at origin and destination ports. An e-commerce retailer importing a few pallets of goods from China would find LCL more suitable.
The mention of “global coverage and expert handling” suggests their capability to manage diverse routes and cargo types, ensuring goods reach their destination efficiently.
Customs Clearance Services
“Infinity Freight simplifies customs clearance, ensuring your goods move seamlessly across borders.” This service is critical given the complexities of international trade regulations. Customs clearance involves preparing and submitting documentation required to import or export goods, calculating and paying duties and taxes, and ensuring compliance with all governmental regulations.
- Documentation Management: This includes Bills of Lading, commercial invoices, packing lists, certificates of origin, and other specific permits.
- Duty and Tax Calculation: Navigating complex tariff codes (e.g., Harmonized System codes) and understanding various duties (import duty, VAT) is crucial. Errors can lead to significant financial penalties.
- Regulatory Compliance: Adhering to specific import restrictions, product standards, and safety regulations (e.g., CE marking for products entering the EU/UK).
Expert handling, as claimed by Infinity Freight, means they likely have licensed customs brokers who are knowledgeable about UK and international customs laws, reducing the risk of delays or non-compliance. Data from the World Customs Organization (WCO) shows that improper customs declarations are a leading cause of delays, impacting an estimated 15-20% of global shipments.
Cargo Tracking Services
“Stay informed with Infinity Freight’s real-time cargo tracking. Monitor your shipment’s progress at every stage for complete transparency and peace of mind.” In today’s interconnected world, visibility is non-negotiable. Real-time cargo tracking allows clients to:
- Monitor Progress: See the current location and status of their shipment.
- Receive Updates: Get notifications on key milestones, such as departure from port, arrival at customs, or estimated delivery time.
- Plan Ahead: Anticipate arrival and manage inventory or production schedules more effectively.
- Reduce Risk: Quickly identify and address potential delays or issues.
This service typically integrates with various carrier systems (shipping lines, airlines) and uses digital platforms to provide a consolidated view. The ability to track a package from origin to destination offers a high level of transparency, which is a major trust-builder for businesses relying on timely deliveries. According to a 2023 Logistics Trends Report by Statista, 85% of businesses consider real-time visibility critical or very important for their supply chain operations.
Road Freight Services
“Infinity Freight delivers efficient and reliable road freight solutions. Whether local or cross-border, we ensure your cargo is transported safely and on time.” While the website primarily emphasises China-to-UK, road freight is essential for the “last mile” delivery within the UK, and potentially for European cross-border movements if their network extends there.
- Local Deliveries: Transport from UK ports (e.g., Felixstowe, Southampton) or airports to client warehouses or distribution centres.
- Cross-Border (Europe): If they handle goods moving between the UK and mainland Europe, road freight would be the primary mode.
- FCL/LTL Road Freight: Similar to ocean freight, road transport can involve full truckloads (FTL) for large shipments or less than truckload (LTL) for smaller volumes, consolidating goods from multiple clients.
Reliability in road freight involves efficient routing, adherence to schedules, and appropriate vehicle selection based on cargo type and volume. A well-managed road freight network ensures that once goods clear customs, they reach their final destination promptly and safely.
Financial Transparency and Pricing Models
One of the critical aspects businesses evaluate when choosing a logistics partner is financial transparency. This includes how pricing is structured, the availability of clear cost breakdowns, and information on potential additional charges.
Understanding Infinityfreight.co.uk’s Pricing Approach
Based on the Infinityfreight.co.uk homepage, the company employs a quote-based pricing model. This is a standard practice in the freight forwarding industry, especially for international shipments that involve numerous variables. Rather than a fixed price list, the website prominently features “Get a Quote” buttons. This approach allows them to provide tailored pricing that accounts for:
- Cargo Type: Weight, volume, dimensions, and specific handling requirements (e.g., hazardous materials, temperature-controlled goods).
- Origin and Destination: The exact locations impact routing, carrier selection, and associated costs.
- Mode of Transport: Ocean freight (FCL/LCL), air freight, road freight each have different cost structures.
- Service Level: Expedited vs. standard transit times.
- Customs Duties and Taxes: These are specific to the commodity and destination country.
- Ancillary Services: Warehousing, insurance, special packaging, etc.
While a quote-based system is typical and necessary, the absence of even a general price guide or examples of typical costs for common services (e.g., LCL per CBM from China to UK) means potential clients must go through the quoting process to get any cost indication. This can be less efficient for businesses doing initial research or budget planning.
Potential Additional Charges in Freight Forwarding
It’s crucial for businesses to be aware that the initial freight quote might not encompass all potential costs. Freight forwarding often involves various surcharges and fees that can accumulate. These typically include: Fortispublishing.co.uk Review
- Terminal Handling Charges (THC): Fees levied by ports for handling containers at origin and destination terminals.
- Customs Duties and Taxes: As mentioned, these are governmental charges based on the value and type of goods.
- Documentation Fees: Charges for preparing necessary shipping documents.
- Fuel Surcharges: Fluctuating costs based on global fuel prices.
- Security Surcharges: Fees for enhanced security measures.
- Congestion Surcharges: Applied when ports or routes experience high traffic or delays.
- Demurrage and Detention Charges: Penalties for exceeding free time at ports (demurrage) or for keeping containers beyond the allowed free time (detention). These can be significant if not managed effectively.
- Customs Inspection Fees: If a shipment is selected for a physical inspection by customs authorities.
- Storage/Warehousing Fees: If goods need to be stored before collection or delivery.
Infinityfreight.co.uk’s website does not explicitly list these potential additional charges on its homepage. While this is common for logistics providers who prefer to detail these in a comprehensive quote, transparency regarding common surcharges upfront can help clients budget more accurately and avoid unexpected costs. Reputable forwarders will always provide a detailed breakdown in their formal quote.
Customer Experience and Testimonials
Customer testimonials offer valuable insights into a company’s performance and client satisfaction. Infinityfreight.co.uk features a “What Our Clients Say” section on its homepage, providing anecdotal evidence of their service quality.
Analysing Client Feedback on Infinityfreight.co.uk
The website showcases three specific testimonials:
- Tim Lee, E-Commerce Retailer: Praises “seamless and stress-free” customs clearance, efficiency with paperwork, timely updates, and on-time arrival. This highlights competence in handling complex customs processes, which is a significant pain point for many e-commerce businesses.
- Stephen K., Manufacturer: Commends “Outstanding container delivery service,” professionalism, adherence to schedule, secure transport, and consistent updates. This speaks to their reliability for larger shipments and consistent communication.
- James Liu, Amazon Seller/Retailer: Specifically mentions “excellent service for China to UK container transport,” covering everything from packing in China to final delivery in the UK, and praises efficiency, reliability, and “very good value for money.” This testimonial directly addresses their core China-to-UK focus and highlights end-to-end service and cost-effectiveness.
Collectively, these testimonials paint a positive picture, emphasising:
- Efficiency and Timeliness: Repeated mentions of “on time,” “on schedule,” and “smooth and efficient.”
- Professionalism: A common theme across the feedback.
- Communication/Updates: Clients appreciate being “kept informed throughout.”
- Customs Expertise: Specifically highlighted by Tim Lee.
- Value for Money: James Liu’s comment on “very good value for money.”
The testimonials are attributed with names and business types (e.g., E-Commerce Retailer, Manufacturer, Amazon Seller/Retailer), which adds a layer of credibility compared to anonymous reviews. However, as with all website testimonials, they are curated by the company itself and do not represent a full spectrum of customer experiences, nor are they independently verifiable on the website.
Importance of Independent Reviews for Logistics Services
While direct testimonials are positive, for a comprehensive understanding of a logistics provider’s performance, independent reviews are invaluable. Businesses should always seek out third-party platforms for feedback, such as:
- Google Reviews: Often provide a broad range of opinions, including positive, negative, and mixed experiences, with real-world context.
- Trustpilot: A well-known review platform where businesses can claim their profiles and customers can leave verified reviews. It offers a structured rating system.
- Freight Forwarder Review Sites: Specialised platforms dedicated to logistics service reviews (though these are less common for every small-to-medium sized forwarder).
- Industry Forums and LinkedIn: Discussions within professional networks can offer insights into a company’s reputation.
- Case Studies: While not “reviews,” detailed case studies from the company, ideally with verifiable results and client contacts for reference, provide deeper insights into their capabilities.
The primary benefit of independent reviews is their perceived impartiality. They offer a more balanced view of a company’s strengths and weaknesses, potential service issues, and how problems are handled. For a crucial service like logistics, where reliability and crisis management are paramount, consulting a diverse range of feedback sources is a critical step in due diligence before committing to a partnership. As of this review, Infinityfreight.co.uk’s website does not link to or feature independent review scores from external platforms, which would further enhance its perceived trustworthiness.
Infinityfreight.co.uk Alternatives
When considering freight forwarding services, particularly for the China-to-UK lane, exploring alternatives is a wise strategy to ensure competitive pricing, reliable service, and a good fit for specific business needs. The market offers a wide array of players, from global giants to niche specialists.
Global Freight Forwarding Leaders
These companies offer extensive networks, robust infrastructure, and a broad range of services beyond just shipping. They often excel in handling complex logistics challenges and offer advanced technological solutions for tracking and supply chain management.
- DHL Global Forwarding: As part of the Deutsche Post DHL Group, it’s a behemoth in global logistics. They offer comprehensive air, ocean, road, and rail freight services, customs brokerage, and supply chain solutions. Their network is unparalleled, covering virtually every major trade lane.
- Kuehne+Nagel: One of the world’s leading logistics providers, particularly strong in sea freight and air freight. They offer integrated solutions, contract logistics, and deep industry-specific expertise. Their global reach and technological capabilities are highly regarded.
- DSV: A Danish transport and logistics company with a strong global presence. DSV offers air & sea freight, road transport, project transport, and warehousing solutions. They are known for their efficient operations and strategic acquisitions that have expanded their network.
- Maersk: While historically known as a shipping line, Maersk has significantly expanded into integrated logistics, offering end-to-end supply chain solutions including ocean and landside transportation, warehousing, and e-commerce logistics. Their focus on digital solutions and sustainability is notable.
- CMA CGM Group: A French shipping and logistics company that also offers comprehensive freight forwarding services through its CEVA Logistics subsidiary. They provide global coverage for ocean, air, and land logistics.
Specialised China-to-UK Freight Forwarders
Beyond the global giants, many freight forwarders specialise in particular trade lanes, often offering more tailored services and potentially more competitive rates for that specific route due to higher volumes and established local partnerships. While general links are provided, specific companies vary and often operate more locally or through direct contact. Searching terms like “China to UK freight forwarder” or consulting industry directories can yield more targeted results. These specialists might offer benefits such as:
- Niche Expertise: Deep knowledge of customs regulations, common challenges, and preferred carriers for the China-UK route.
- Personalised Service: Often, smaller or mid-sized specialists can offer more direct communication and dedicated account management.
- Consolidation Services: Strong LCL capabilities for small to medium-sized importers.
- Value-Added Services: Such as quality control checks in China, specific packaging solutions, or DDP (Delivered Duty Paid) services.
When evaluating alternatives, businesses should compare not just price but also:
- Reputation and Reviews: Check independent platforms like Trustpilot, Google Reviews, and industry forums.
- Service Scope: Do they offer all the necessary services (e.g., FCL/LCL, customs, last-mile delivery, warehousing)?
- Communication and Transparency: How responsive are they? Do they offer clear tracking and regular updates?
- Insurance Options: What cargo insurance options are available?
- Legal Compliance: Ensure they are fully compliant with UK and international shipping regulations.
- Technology: Do they offer online portals, robust tracking, and digital documentation?
FAQ
Is Infinityfreight.co.uk a legitimate company?
Yes, based on the information provided on their website, Infinityfreight.co.uk presents itself as a legitimate logistics and freight forwarding company. They clearly outline their services, process, and boast positive client testimonials.
What services does Infinityfreight.co.uk offer?
Infinityfreight.co.uk offers Ocean Freight (FCL and LCL), Customs Clearance Services, Cargo Tracking Services, and Road Freight Services.
Does Infinityfreight.co.uk handle China-to-UK shipments?
Yes, Infinityfreight.co.uk explicitly states their focus on China-to-UK cargo and mentions a dedicated team in China for preparation.
How can I get a quote from Infinityfreight.co.uk?
You can get a quote by using the “Get a Quote” buttons prominently displayed throughout their website, which directs you to a quotation request form.
Does Infinityfreight.co.uk offer real-time cargo tracking?
Yes, Infinityfreight.co.uk highlights “real-time monitoring” and “real-time cargo tracking” as one of their core services, offering complete transparency.
What is FCL in ocean freight?
FCL stands for Full Container Load, meaning your goods occupy an entire shipping container, suitable for larger shipments.
What is LCL in ocean freight?
LCL stands for Less than Container Load, meaning your goods share space within a container with other shippers’ cargo, suitable for smaller volumes.
Does Infinityfreight.co.uk provide customs clearance assistance?
Yes, they state that their experts handle all customs formalities in both the export country and the UK, aiming for effortless border clearance. Thecaithnesscollection.co.uk Review
Are there testimonials on the Infinityfreight.co.uk website?
Yes, the website features a “What Our Clients Say” section with testimonials from e-commerce retailers, manufacturers, and Amazon sellers.
Is Infinityfreight.co.uk’s pricing transparent?
The website operates on a quote-based pricing model, which is common in freight forwarding. Specific prices are not listed publicly on the homepage, requiring a direct quote request.
What information should I have ready for a quote?
Typically, for a freight quote, you’ll need details like cargo type, weight, dimensions, origin and destination addresses, desired transit time, and any special handling requirements.
Does Infinityfreight.co.uk offer warehousing facilities?
The “By the Numbers” section on their homepage claims “10+ Warehousing Facilities,” suggesting they do offer warehousing services.
What is the customer satisfaction rate claimed by Infinityfreight.co.uk?
Infinityfreight.co.uk claims a 99.1% customer satisfaction rate based on their “By the Numbers” section.
How many global partners does Infinityfreight.co.uk claim to have?
They claim to have “100+ Global Partners” according to the statistics on their homepage.
Is Infinityfreight.co.uk’s website secure for submitting personal information?
While the website itself appears professional, always look for an “https://” in the URL and a padlock icon in your browser, indicating a secure connection for data submission.
Does Infinityfreight.co.uk have a blog or insights section?
Yes, they have a “Latest Insights” section, though at the time of review, it stated “Check back soon,” indicating posts are yet to be published.
What are some common additional charges in freight forwarding?
Common additional charges can include Terminal Handling Charges (THC), fuel surcharges, security surcharges, customs duties and taxes, and demurrage/detention fees. Crystalclearnorthwest.co.uk Review
How important is customs clearance for international shipping?
Customs clearance is critically important. Incorrect or incomplete documentation can lead to significant delays, fines, or even seizure of goods, highlighting the need for expert handling.
How does Infinityfreight.co.uk ensure timely delivery?
They state they use “optimized routes and carriers carefully chosen” and provide “real-time monitoring” to ensure goods arrive on time.
Are there contact details beyond the quote form on the homepage?
Based on the homepage, direct contact details like a phone number or email address are not prominently displayed; the primary call to action is to “Get a Quote.”
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