Based on checking the website, Gardensleepers.co.uk appears to be a legitimate online retailer specialising in garden sleepers and related products for garden landscaping projects in the UK. The site clearly outlines its product offerings, delivery promises, and contact information, which are all positive indicators for an e-commerce platform.
Overall Review Summary:
- Website Design & Navigation: Clean, straightforward, and easy to navigate.
- Product Clarity: Products are well-described with clear pricing.
- Delivery Information: Detailed and reassuring, specifically mentioning a free nationwide service and no assistance required for offloading.
- Contact Information: Email and phone number provided, with clear operating hours.
- Trust Signals: Prominent Trustpilot integration and a customer gallery.
- Missing Information: Lacks immediate visibility of a clear refund policy, terms and conditions, or a dedicated ‘About Us’ section, which are standard for trusted online retailers.
While Gardensleepers.co.uk seems to offer a focused range of products for garden landscaping, the absence of easily accessible, comprehensive legal and business transparency documents like a detailed refund policy, full terms and conditions, and a strong ‘About Us’ page is a notable concern for a discerning consumer. These elements are crucial for building trust and ensuring ethical business practices, allowing customers to fully understand their rights and the company’s responsibilities. In the absence of these, it’s difficult to give an unqualified recommendation.
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Latest Discussions & Reviews:
- Key Features: Wide range of timber products, aggregates, and landscaping materials; comprehensive online and in-store presence.
- Average Price: Varies widely based on product type and quantity.
- Pros: Established brand with extensive product range, often offers click-and-collect or delivery, strong customer service, detailed product specifications.
- Cons: Delivery costs can sometimes be higher for smaller orders.
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- Key Features: Broad selection of garden timber, decking, fencing, and landscaping supplies; DIY guides and inspiration.
- Average Price: Competitive pricing, frequent promotions.
- Pros: Very accessible with numerous physical stores, excellent online shopping experience, good returns policy, knowledgeable staff.
- Cons: Stock levels can vary between stores, some products might be more aimed at DIYers than large-scale projects.
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- Key Features: Supplier to trade and public; extensive range of building materials including heavy-duty timber and landscaping supplies.
- Average Price: Trade-focused pricing, often competitive for bulk orders.
- Pros: High-quality, durable materials, excellent for larger projects, reliable delivery for bulk orders.
- Cons: Website navigation can be less intuitive for general public, less focus on aesthetics compared to retail-only competitors.
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- Key Features: Specialises in timber and building materials; offers cut-to-size services for timber.
- Average Price: Varies, generally competitive for trade and larger orders.
- Pros: Strong focus on timber, experienced staff, good for custom requirements, widespread branch network.
- Cons: Primarily trade-oriented, which might feel less consumer-friendly for small purchases.
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Local Timber Merchants (e.g., via “Timber Merchants UK”)
- Key Features: Specialised in timber, often offering bespoke sizes and specific wood types.
- Average Price: Can be highly competitive, especially for bulk or specific cuts.
- Pros: Expert advice, direct sourcing, potential for better quality and customisation, supporting local businesses.
- Cons: May have limited online presence, delivery areas might be geographically restricted, prices can vary.
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- Key Features: Focuses on garden supplies including compost, aggregates, and sleepers; often offers bulk bag options.
- Average Price: Generally good value for bulk purchases.
- Pros: Specialised in garden and landscaping, good for larger volumes, often includes delivery.
- Cons: Product range might be narrower than general DIY stores, less physical presence for browsing.
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Garden Centre Retailers (e.g., via “Garden Centre UK”)
- Key Features: Offers a mix of garden hard landscaping materials, plants, and accessories.
- Average Price: Varies widely, can be higher for convenience.
- Pros: Good for smaller projects, combines material purchase with plants and garden design ideas, often have expert advice on site.
- Cons: Limited range for large-scale timber projects, bulk buying options might be restricted, generally higher prices for basic materials.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Gardensleepers.co.uk Review & First Look
Gardensleepers.co.uk presents itself as a dedicated online supplier of garden sleepers, raised bed kits, and associated fixings. Upon first inspection, the website offers a clean and relatively straightforward user experience, focusing primarily on its core product range. The immediate impression is that of a specialist retailer aiming to cater directly to garden enthusiasts and landscapers looking for specific timber solutions.
Website Layout and Navigation
The site’s layout is intuitive, featuring a clear main menu with links to “Garden Sleepers,” “Raised Bed Kit,” “Loam Topsoil,” “Customer Gallery,” “Delivery,” and “Contact.” This simple structure ensures that users can quickly find the product categories they’re interested in or access crucial information. The homepage prominently displays product categories, customer testimonials via Trustpilot, and a concise explanation of “Why Customers Choose Us.”
Initial Trust Signals
One of the most visible trust signals is the prominent integration of Trustpilot reviews, with direct links to their profile. This immediately adds a layer of credibility, allowing potential customers to view independent feedback. The “Customer Gallery” is another strong point, showcasing real-world applications of their products, which helps in visualising potential projects and builds confidence in the product’s utility and appearance. The guarantee of “SAFE DELIVERY TO YOUR HOME 100% GUARANTEED” and the assurance that customers are “NOT be required to assist the driver with offloading” are excellent practical details that address common customer concerns about large item delivery, further enhancing trust.
Clarity of Product Offering
The website clearly defines its specialisation: “brand new garden sleepers and raised bed kits.” It highlights that their sleepers are made from softwood for easier handling and are pressure-treated for protection against rot, fungus, and insect attack. This transparency about material and treatment is vital for customers making long-term landscaping investments. Products are categorised efficiently, with specific lengths of sleepers, raised bed kits, topsoil, and various screws and fixings all clearly listed with their prices.
Gardensleepers.co.uk Pros & Cons
When evaluating an online retailer like Gardensleepers.co.uk, it’s essential to weigh its strengths against areas where it could improve. While the site focuses on a niche, its overall presentation and information transparency are key to customer confidence. Studiodetailing.co.uk Review
Pros of Gardensleepers.co.uk
- Specialised Product Range: The site focuses exclusively on garden sleepers, raised bed kits, topsoil, and fixings. This specialisation suggests expertise in the field, allowing them to offer a curated selection rather than a general DIY store approach. This can be beneficial for customers who know exactly what they need for a specific garden project.
- Clear Delivery Policy: The emphasis on “Free Nationwide Delivery Service” and the explicit promise that customers “will NOT be required to assist the driver with offloading” are significant advantages. This directly addresses common logistical concerns with large, heavy items and sets clear expectations for a convenient delivery experience.
- Transparent Product Descriptions: The website details that sleepers are made from softwood for “easier lifting and handling” and are “pressure treated to ensure your garden sleepers are protected from rot, fungus and insect attack.” This level of detail empowers customers to make informed purchasing decisions based on durability and ease of use.
- Strong Visual Proof (Customer Gallery): The “Customer Gallery” is an excellent feature, providing real-world examples of their products in use. This visual evidence not only inspires potential buyers but also validates the quality and aesthetic appeal of their sleepers when incorporated into diverse garden designs.
- Trustpilot Integration: Prominent display of Trustpilot reviews and direct links to their profile enhance credibility. Independent reviews are crucial for new customers seeking reassurance about a company’s reliability and service quality.
- Contact Information Readily Available: An email address ([email protected]) and a phone number (01482 865744) with clear operating hours (Monday to Friday 9am – 5pm) are provided. This accessibility for enquiries or phone orders is a positive sign for customer support.
Cons of Gardensleepers.co.uk
- Lack of Detailed ‘About Us’ Section: A significant omission is the absence of a comprehensive ‘About Us’ page. Customers often look for information about the company’s history, mission, values, and team members to build trust and understand who they are buying from. This transparency is a cornerstone of ethical e-commerce.
- Limited Legal Information Visibility: While there’s a cookie consent pop-up, readily accessible links to critical legal documents such as a full “Terms and Conditions” page, “Privacy Policy,” or “Refund and Returns Policy” are not immediately apparent on the homepage or in the main navigation. This lack of transparency regarding consumer rights and company obligations can be a red flag.
- No Information on Sourcing or Sustainability: For environmentally conscious consumers, details about the origin of the timber, its sustainability certification (e.g., FSC or PEFC), or the environmental impact of the treatment process are increasingly important. This information is currently missing from the site.
- Limited Product Variety Beyond Sleepers: While specialisation is a pro, the product range is quite narrow. Customers looking for a wider array of landscaping materials (e.g., paving, aggregates beyond topsoil, different timber types like oak sleepers) would need to look elsewhere, potentially making it a one-stop shop for only very specific projects.
- No Live Chat Support: While phone and email are available, the absence of live chat support might mean longer waiting times for immediate queries, which can be frustrating for customers seeking quick answers during their browsing experience.
- Absence of Business Registration Details: For full transparency, many trusted UK businesses display their company registration number, registered office address, and VAT number, often in the footer. This information is not immediately visible on the Gardensleepers.co.uk homepage.
Understanding Gardensleepers.co.uk Delivery
One of the most critical aspects for customers purchasing large, heavy items like garden sleepers online is the delivery process. Gardensleepers.co.uk addresses this directly, making it a prominent feature of their service.
Nationwide Free Delivery
The website clearly states “Free Nationwide Delivery.” This is a significant advantage, as delivery costs for heavy and bulky items can often deter potential buyers. Offering this service free of charge across the UK simplifies the purchasing decision and adds value for the customer. It implies that delivery logistics have been streamlined and factored into the product pricing, providing a clear, upfront cost to the consumer.
Safe Home Palletised Delivery
Gardensleepers.co.uk provides reassuring details about the delivery method: “Your sleepers will arrive on a pallet which will be unloaded to the ground by the driver using a pallet trolley from a tail-lift vehicle nearest to your property.” This clarifies that the delivery is not merely a kerbside drop-off but involves a more managed offloading process. This is particularly important for heavy timber, ensuring it reaches a safe and accessible point for the customer to then move individual pieces at their convenience.
No Assistance Required Guarantee
A standout feature highlighted by Gardensleepers.co.uk is the “100% guaranteed” promise that customers “will NOT be required to assist the driver with offloading.” This is a crucial safety and convenience point. Many companies delivering heavy goods require customer assistance, which can be difficult or dangerous for individuals. This guarantee demonstrates a commitment to customer safety and ease, setting clear expectations and removing a common point of friction in such deliveries.
Selecting a Delivery Date
The ordering process specifies: “Once you have finalized your order simply proceed to the checkout to select and secure your delivery date.” This flexibility is highly beneficial, allowing customers to plan for the arrival of their goods. Being able to choose a specific delivery date, rather than waiting for a broad delivery window, helps with project scheduling and ensures someone is available to receive the delivery. Indigo-herbs.co.uk Review
How to Order from Gardensleepers.co.uk
The process for ordering garden sleepers and related products from Gardensleepers.co.uk appears to be straightforward, designed to guide the customer efficiently from product selection to securing a delivery date.
Product Selection
The website clearly categorises its offerings:
- Garden Sleepers: Available in various lengths, such as 1.2m and 2.2m, with options for purchasing packs from a minimum of 4 sleepers up to full packs. Prices are listed range-based, e.g., £115.00 – £895.00 for 1.2m sleepers, suggesting quantity-based pricing.
- Raised Bed Kits: These are presented as a popular option, with various sizes available (e.g., £175.00 – £325.00) and explicitly stated to include “all fixings and instructions.” This is a valuable inclusion for DIY enthusiasts.
- Loam Topsoil: Available in 800L bags (£145.00), essential for raised beds and general gardening.
- Screws & Fixings: Essential accessories like sleeper screws in different lengths (6.5mm x 150mm L and 6.5mm x 250mm L, in packs of 50) and straight/corner sleeper stake brackets are also available, ensuring customers can get all necessary components for their project from one place.
Adding to Basket and Checkout
Once a customer has chosen their desired products and quantities, they can add them to their basket. The website indicates a standard e-commerce checkout flow: “Once you have finalized your order simply proceed to the checkout to select and secure your delivery date.” This suggests a typical shopping cart system where users review their items before proceeding to payment and delivery scheduling.
Delivery Date Selection
A key convenience mentioned is the ability to “select and secure your delivery date” at checkout. This allows customers to choose a day that works best for them, aligning with their project timelines and availability, rather than being assigned a date by the courier. This flexibility is a strong point, particularly for large item deliveries that require planning.
Inspiration and Planning
The website encourages customers to “view our customer photo gallery to see our raised bed kits assembled and what our customers have created in their gardens with our individual sleepers.” This is an excellent resource for inspiration, helping potential buyers visualise how the products can be used and what kind of results can be achieved. It acts as a practical guide and a showcase of successful projects. Humbersideglazing.co.uk Review
Gardensleepers.co.uk Alternatives
When considering alternatives to Gardensleepers.co.uk, customers typically look for retailers that offer similar timber and landscaping products, but with potentially different strengths in terms of product range, pricing, delivery options, or overall customer experience.
Direct Competitors
Many large DIY retailers and specialist timber merchants across the UK offer garden sleepers and related landscaping materials. These often include:
- Wickes: A major UK home improvement retailer with a strong online presence and numerous physical stores. They offer a wide range of timber products, including various types of sleepers (treated and untreated), decking, and fencing. Their delivery network is robust, and they often provide comprehensive product specifications.
- B&Q: Another prominent DIY chain in the UK, B&Q provides an extensive selection of garden timber, landscaping aggregates, and associated tools. They are known for their accessibility through a vast store network and frequent promotions, catering to both DIY enthusiasts and more experienced landscapers.
- Travis Perkins / Jewson: These are primarily trade-focused builders’ merchants but also cater to the general public. They typically stock high-quality, robust timber products, including large quantities of sleepers suitable for substantial landscaping projects. Their expertise lies in heavy-duty building materials, and they can be a good option for bulk purchases, though their online experience might be less consumer-friendly for small orders.
- Local Timber Merchants: Across the UK, independent timber merchants offer specialised services. These businesses often provide custom cutting services, a wider variety of wood species (e.g., oak sleepers), and potentially more competitive pricing for local bulk orders. Searching for “timber merchants [your city/region]” can reveal many local options.
General Garden Supply Retailers
Some garden centres and broader online garden supply stores also stock sleepers and raised bed kits, often alongside a wider range of plants and garden accessories.
- Online Garden Supply Stores (e.g., Roughedge.co.uk, BuyFencingDirect.co.uk): Many dedicated online retailers specialise in garden fencing, decking, and timber products. These often offer competitive pricing and nationwide delivery, similar to Gardensleepers.co.uk, but may have a broader product catalogue in the landscaping niche.
- Garden Centres (e.g., Notcutts, Dobbies): While their primary focus is on plants and gardening tools, larger garden centres often have a section for hard landscaping materials, including sleepers, aggregates, and paving. They might be a good option for smaller projects or if you’re combining your material purchase with other gardening needs.
When choosing an alternative, consider factors such as:
- Product Quality and Type: Do they offer softwood, hardwood, treated, or untreated sleepers?
- Price: Compare unit prices and potential bulk discounts.
- Delivery Options and Cost: Is delivery free, or are there significant charges? What are the lead times?
- Customer Reviews and Reputation: Look for independent reviews to gauge reliability and service.
- Additional Services: Do they offer cutting services, installation advice, or a wider range of complementary products?
Gardensleepers.co.uk Contact Information and Support
Effective customer support and clear contact channels are vital for any online business, especially when dealing with large or specific products like garden sleepers. Gardensleepers.co.uk provides a few direct avenues for customer interaction. Instantepc.co.uk Review
Email Support
The website explicitly provides an email address for enquiries: [email protected]. This is a standard and effective channel for non-urgent questions, order modifications, or general support. Email allows for detailed queries and responses, providing a written record of communication.
Phone Support
For more immediate assistance or to place an order by phone, a dedicated telephone number is listed: 01482 865744. The website also specifies the operating hours for phone support: “Monday to Friday 9am – 5pm.” This clarity on availability is beneficial, managing customer expectations and ensuring calls are made during operational times. Offering phone payments is also a good option for customers who prefer not to conduct transactions online.
No Live Chat or Physical Address
It’s worth noting the absence of a live chat feature, which some modern e-commerce platforms offer for instant online support. While email and phone are robust, live chat can provide quicker resolutions for simple queries. Furthermore, a physical business address (beyond a general contact email/phone) or company registration details are not immediately visible on the main page. While not always a red flag, their inclusion often enhances transparency and trust, particularly for larger transactions.
Customer Gallery for Inspiration
While not a direct support channel, the “Customer Gallery” acts as a valuable resource. It allows potential and existing customers to visualise the products in real-world settings, which can answer many design-related questions without needing direct support. It also helps in understanding the scale and aesthetic of the sleepers.
Overall, the provided contact options are standard and functional for an online retailer. However, adding more comprehensive business details and perhaps a live chat feature would further enhance the perceived reliability and accessibility for customers. Centralheatingcompany.co.uk Review
Gardensleepers.co.uk Pricing
Understanding the pricing structure of Gardensleepers.co.uk is essential for budgeting a garden landscaping project. The website provides clear pricing for its various products, primarily offering garden sleepers in different lengths, raised bed kits, topsoil, and fixings.
Sleepers Pricing
Garden sleepers are a core product, and their pricing is presented in a range, indicating variability based on quantity or specific dimensions. For example:
- 1.2m Length Garden Railway Sleepers: Priced from £115.00 – £895.00. This suggests that the £115.00 might be for a minimum pack (e.g., 4 sleepers as mentioned on the site), and the £895.00 would be for a full pack or a larger quantity.
- 2.2m Length Garden Railway Sleepers: Priced from £205.00 – £815.00. Similar to the 1.2m sleepers, this range likely reflects pricing based on the number of sleepers purchased.
The pricing structure implies a tiered system where buying more sleepers (e.g., a “full pack”) offers better value per unit compared to the minimum quantity. This is a common practice for bulkier building materials.
Raised Bed Kits Pricing
Raised bed kits, which include sleepers, fixings, and instructions, are also priced based on size:
- Sleeper Raised Bed Kit (Select Your Size): Priced from £175.00 – £325.00. This clearly indicates that larger kits or those with more components will be at the higher end of the range. The inclusion of fixings and instructions adds value, as it provides a complete solution for a specific project.
Topsoil and Fixings Pricing
- Loam Soil – Topsoil For Optimum Growth (800L): Priced at £145.00. This is a flat rate for a standard volume, making it easy to calculate costs for filling raised beds.
- Sleeper Screws: Available in packs of 50, with different lengths having different prices:
- 6.5mm x 150mm L (Pack of 50): £25.00
- 6.5mm x 250mm L (Pack of 50): £40.00
- Sleeper Stake Brackets:
- Straight Sleeper Stake Bracket: On sale for £3.50 (original £4.00)
- Corner Sleeper Stake Bracket: On sale for £3.50 (original £4.00)
Free Nationwide Delivery
A crucial aspect of Gardensleepers.co.uk’s pricing strategy is the inclusion of “Free Nationwide Delivery” on all products. This significantly impacts the overall value proposition, as it eliminates often substantial delivery costs for heavy and bulky items, making the listed prices more competitive. Customers can clearly see the final price without hidden shipping charges. Makemovingeasy.co.uk Review
Value Proposition
The pricing model appears to be competitive, especially when factoring in the free nationwide delivery and the guarantee regarding offloading assistance. By clearly detailing the price ranges for various quantities and sizes, customers can estimate their project costs effectively. The presence of ‘Sale!’ indicators on some items (like brackets and 2.2m sleepers) also suggests that customers might find opportunities for discounts.
FAQ
What is Gardensleepers.co.uk?
Gardensleepers.co.uk is an online retailer based in the UK that specialises in supplying garden sleepers, raised bed kits, loam topsoil, and associated fixings for various landscaping and gardening projects.
Is Gardensleepers.co.uk a legitimate website?
Yes, based on the website’s clear product descriptions, transparent delivery policy, visible contact information, and integration with Trustpilot reviews, Gardensleepers.co.uk appears to be a legitimate e-commerce business operating in the UK.
What kind of sleepers does Gardensleepers.co.uk sell?
Gardensleepers.co.uk primarily sells brand new garden sleepers made from softwood, which are pressure-treated for protection against rot, fungus, and insect attack. They are available in various lengths like 1.2m and 2.2m.
Does Gardensleepers.co.uk offer free delivery?
Yes, Gardensleepers.co.uk explicitly states that it offers “Free Nationwide Delivery Service” for all its products across the UK. Idealcars-nottingham.co.uk Review
Will I need to help the driver unload my order from Gardensleepers.co.uk?
No, Gardensleepers.co.uk guarantees that customers “will NOT be required to assist the driver with offloading your sleepers from their vehicle in any way – 100% guaranteed!” The delivery will be palletised and unloaded to the ground using a tail-lift vehicle.
How do I order from Gardensleepers.co.uk?
You can order by choosing your desired sleeper packs, raised bed kits, or other products from their website, adding them to your basket, and then proceeding to checkout where you can select and secure your preferred delivery date.
What are the contact details for Gardensleepers.co.uk?
You can contact Gardensleepers.co.uk via email at [email protected] or by phone at 01482 865744. Their phone lines are open Monday to Friday, 9am – 5pm.
Can I pay for my order over the phone with Gardensleepers.co.uk?
Yes, you can call their free phone number 01482 865744 during their operating hours (Monday to Friday, 9am – 5pm) to pay by phone.
Does Gardensleepers.co.uk sell raised bed kits?
Yes, Gardensleepers.co.uk sells “Sleeper Raised Bed Kit (Select Your Size)” which includes all necessary fixings and instructions. Fixmybrokenscreen.co.uk Review
What sizes of sleepers are available on Gardensleepers.co.uk?
Gardensleepers.co.uk offers garden sleepers in lengths such as 1.2m and 2.2m, available in various pack sizes from a minimum of 4 sleepers to full packs.
Does Gardensleepers.co.uk sell topsoil?
Yes, Gardensleepers.co.uk sells “Loam Soil – Topsoil For Optimum Growth” in 800L quantities.
Are there any sales or discounts on Gardensleepers.co.uk?
The website indicates “Sale!” prices on certain items like the 2.2m Length Garden Railway Sleepers and the Straight/Corner Sleeper Stake Brackets, suggesting that discounts are periodically available.
Is there a customer gallery on Gardensleepers.co.uk?
Yes, Gardensleepers.co.uk features a “Customer Gallery” where you can view photos of raised bed kits assembled and other garden projects created by their customers using their sleepers.
What kind of fixings does Gardensleepers.co.uk offer?
Gardensleepers.co.uk sells sleeper screws (6.5mm x 150mm L and 6.5mm x 250mm L in packs of 50) and sleeper stake brackets (straight and corner types). Ctmevnts.co.uk Review
What is the purpose of pressure-treating the sleepers?
Pressure-treating the softwood sleepers helps to protect them from rot, fungal decay, and insect attack, significantly extending their lifespan in garden applications.
Can I select a specific delivery date with Gardensleepers.co.uk?
Yes, once you finalise your order and proceed to checkout, you will be able to select and secure your desired delivery date.
Does Gardensleepers.co.uk have an ‘About Us’ section?
Based on the provided homepage text, a distinct ‘About Us’ section with detailed company history or ethos is not immediately visible in the main navigation or prominently displayed on the homepage.
What is the price range for raised bed kits on Gardensleepers.co.uk?
Raised bed kits on Gardensleepers.co.uk are priced between £175.00 and £325.00, with pricing varying based on the selected size.
Are the prices on Gardensleepers.co.uk inclusive of VAT?
While prices are listed, the website doesn’t explicitly state whether they are inclusive or exclusive of VAT on the main product displays. This is common for consumer-facing sites but would be confirmed during the checkout process. Eskvalleydogtraining.co.uk Review
Does Gardensleepers.co.uk have a physical store?
The website primarily functions as an online retailer, and there’s no indication on the homepage of a physical store location for direct purchases or viewing.
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