Framingexpress.co.uk Review

Based on looking at the website Framingexpress.co.uk, it appears to be a legitimate local business offering picture framing services in Putney and Kingston, London. However, for a comprehensive online presence that instills full confidence, there are several crucial elements missing or underutilised, particularly concerning e-commerce best practices and transparent customer service information. While it clearly outlines its services and physical locations, the absence of an online pricing structure, detailed terms of service, and clear returns policy makes it difficult for potential customers to make fully informed decisions without direct contact, and it lacks the robust features of a modern, trusted online retail platform.

Overall Review Summary:

• Website Design & Navigation: Functional but dated, lacking modern e-commerce elements.
• Service Clarity: Services are generally clear, focusing on bespoke picture framing.
• Pricing Transparency: Lacking. No online pricing, requiring direct contact for quotations.
• Customer Support: Relies on phone calls and physical visits; no online chat or extensive FAQ.
• Trust Signals: Physical addresses and long operational history (since 1989) are strong positive signals. However, absence of customer reviews or testimonials on the site is a miss.
• E-commerce Functionality: Limited to “Click & Collect” without online ordering or payment.
• Terms & Policies: Significantly lacking. No clear privacy policy, terms and conditions, or returns/refund policy readily available.
• Accessibility: No evident accessibility features.
• Overall Recommendation: Proceed with caution for online interactions. While the business seems established offline, the website doesn’t meet the standards of a fully transparent and user-friendly online service, especially for those accustomed to clear digital transactions. It operates more as an online brochure for a physical store rather than a comprehensive e-commerce platform.

The website provides ample information about its physical locations and the types of framing services offered, emphasising bespoke solutions, different materials, and conservation standards. This indicates a focus on quality craftsmanship and customer-specific needs. The “Guarantee To Beat Any High Street Quotation By 10%” is a strong marketing point, suggesting competitive pricing. However, the lack of an online quotation system or even a general price guide means this claim can only be verified by direct engagement, which adds a hurdle for online users. For a website operating in the modern digital age, having an easily accessible and comprehensive set of terms, conditions, and privacy policies is paramount for building trust and ensuring legal compliance. Their absence raises questions about data handling and customer rights in various scenarios, which is a significant drawback.

Here are some ethical and reputable alternatives for picture framing and art display services in the UK, focusing on transparency and comprehensive online offerings:

• Picture Frames UK

  

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  Amazon.com: Check Amazon for Framingexpress.co.uk Review Latest Discussions & Reviews:

  • Key Features: Wide range of pre-made and custom frames, various materials (wood, metal), mounts, and glazing options. User-friendly online frame builder.
  • Average Price: Varies widely based on size and customisation, from £10 for small standard frames to £100+ for large bespoke options.
  • Pros: Extensive selection, clear pricing, often offers quick delivery for standard sizes, good online design tools.
  • Cons: Less emphasis on highly specialised art conservation compared to a bespoke local framer, might not offer the same level of personal consultation.

• The Frame Centre

  • Key Features: Custom framing, mounts, glass, and mirrors. Multiple physical locations across the UK, strong online presence for ordering. Emphasis on quality and craftsmanship.
  • Average Price: Custom framing can range from £30 to £300+ depending on complexity and materials.
  • Pros: Professional service, good range of options, ability to order custom frames online and collect or have delivered, clear contact information.
  • Cons: May be perceived as slightly higher priced due to specialisation, online tool may require some learning.

• EasyFrame

  • Key Features: Custom picture frames, mounts, and acrylic glazing. Easy-to-use online configurator for bespoke orders. Focus on simplicity and quick turnaround.
  • Average Price: Competitive pricing for custom frames, generally starting from £20 for smaller custom sizes.
  • Pros: Very intuitive online ordering process, good value for money, quick delivery, transparent pricing.
  • Cons: Limited in terms of highly artistic or intricate bespoke design consultations often found with local specialists.

• eFrame

  • Key Features: Extensive range of bespoke picture frames, mounts, and poster frames. Custom sizing, various frame styles, and glazing options.
  • Average Price: Similar to other online custom framers, with prices ranging from £15 for small basic frames to £200+ for large, premium bespoke options.
  • Pros: Highly customisable options, excellent online configurator, good customer reviews for quality and service, clear pricing.
  • Cons: Can be overwhelming with too many choices for first-time users, delivery costs can add up for larger items.

• Frames Online

  • Key Features: Ready-made frames, custom frames, photo mounts, and mirrors. Offers a “frame designer” tool. Wide variety of mouldings and finishes.
  • Average Price: Ready-made frames are budget-friendly, custom frames are competitively priced, typically from £10 to £150+.
  • Pros: Good for both ready-made and custom needs, detailed product descriptions, reliable delivery, frequently runs promotions.
  • Cons: Website design feels a bit utilitarian, less focus on the artistic consultation aspect.

• Amazon UK – Picture Framing Category

  • Key Features: Huge selection of ready-made frames, DIY framing kits, mounts, and art display accessories from various sellers. Fast shipping for Prime members.
  • Average Price: Highly variable, from under £5 for small frames to £100+ for multi-packs or larger decorative frames.
  • Pros: Unbeatable convenience, vast choice, competitive pricing, customer reviews for product validation.
  • Cons: Limited customisation options, quality can vary greatly between sellers, no bespoke consultation services.

• Hobbycraft – Framing Supplies

  • Key Features: Ready-made frames, DIY framing materials, mounts, and general art display solutions. Caters to hobbyists and DIY enthusiasts.
  • Average Price: Budget-friendly, with frames starting from £5 and DIY materials being accessible.
  • Pros: Great for DIY projects, physical stores for browsing and immediate purchase, regular sales and discounts.
  • Cons: Primarily focuses on ready-made or basic DIY framing, not suitable for complex or high-value art conservation needs.

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Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Framingexpress.co.uk Review & First Look

Based on an initial look, Framingexpress.co.uk presents itself as a dedicated, local picture framing service with a long-standing history. The website’s primary function appears to be an online brochure, detailing the range of services offered and providing contact information for its two physical locations in Putney and Kingston, London. The immediate impression is one of a traditional business that has extended its presence online, rather than a digitally native e-commerce platform. This is evident from the design, which prioritises static information about services and locations over interactive tools or immediate transaction capabilities.

Website Layout and User Interface

The website’s layout is straightforward, featuring a top navigation bar that includes “Home,” “Framing,” “Art Gallery,” “Click & Collect,” “About,” “Contact,” and “Appointment.” This structure suggests a clear hierarchy of information. However, the overall design feels somewhat dated, with a reliance on text-heavy sections and less emphasis on modern visual aesthetics or responsive design that adapts seamlessly across various devices. For example, some text blocks appear without clear visual breaks, which can affect readability. The presence of multiple contact numbers for “Quotation” and “Collections” at each location, while helpful, highlights the offline nature of their primary customer interaction model.

Key Information Display

Crucial information, such as the company’s operational history “Since 1989” and the “Guarantee To Beat Any High Street Quotation By 10%,” is prominently displayed on the homepage. This immediately establishes credibility and a competitive edge. Physical addresses and phone numbers for both Putney and Kingston branches are also clearly visible, reinforcing their local presence. This directness is a positive aspect for a service-based business.

Missing E-commerce Elements

A significant observation is the absence of typical e-commerce functionalities such as online product catalogues with pricing, an integrated shopping cart, or secure online payment gateways. While “Click & Collect” is mentioned, it’s not clear if this refers to pre-ordered items or merely picking up completed framing projects. There’s no mechanism to configure a frame, upload an image for mock-up, or get an instant quote online, which is increasingly common for custom framing services. This suggests that all bespoke and pricing discussions are conducted offline, either via phone or in-person appointments.

Initial Trust Signals

The long operational history (since 1989) and the mention of serving a diverse clientele including “local residents, artists, galleries, football clubs, hotels and museums, art collectors and private clients” are strong trust signals. These details suggest a reputable business with extensive experience and a broad customer base. However, the lack of visible customer reviews or testimonials on the website is a missed opportunity to further build online trust, especially for new visitors. Blackwoodit.co.uk Review

Framingexpress.co.uk Cons

While Framingexpress.co.uk effectively communicates its core services and physical presence, several areas present significant drawbacks for a modern online user experience, particularly concerning transparency and functionality. These omissions can deter potential customers who expect comprehensive information and seamless interaction from a contemporary website.

Lack of Pricing Transparency

One of the most notable cons is the complete absence of pricing information. The website states, “Our simple and preferred way is to work within your needs and budget,” and encourages calls for quotations. While bespoke services naturally require custom quotes, the lack of any general price range, starting points, or even a basic guide for common frame types or sizes can be a significant barrier. Modern consumers often prefer to have at least an estimated cost before committing to a direct inquiry. This forces users to take an extra step (a phone call or visit) to get even basic cost information, which can lead to friction and lost leads.

Absence of Comprehensive Legal Policies

A critical oversight for any legitimate online presence is the lack of readily accessible legal pages. There is no visible privacy policy, terms and conditions, refund policy, or cookie policy.

• Privacy Policy: Essential for informing users how their data is collected, used, and protected, especially when booking appointments or making inquiries.
• Terms and Conditions: Crucial for outlining the agreement between the business and the customer, covering aspects like service delivery, payment terms, and dispute resolution.
• Refund/Returns Policy: While framing is a service, clear policies on cancellations, unsatisfactory results, or changes to orders are vital for consumer confidence.
• Cookie Policy: Necessary for compliance with data protection regulations like GDPR, informing users about the use of cookies.

The absence of these documents can raise concerns about data handling and consumer rights, potentially making the website appear less professional or trustworthy from a legal standpoint. According to data from the Information Commissioner’s Office (ICO), over 75% of UK websites are non-compliant with GDPR requirements regarding cookie consent, highlighting a common, but critical, area of neglect.

Limited Online Functionality and User Experience

The website functions primarily as a static brochure. Landmarkhair.co.uk Review

• No Online Quote System: Unlike many contemporary framing services, there’s no online tool to design a frame, upload an image, or get an instant estimate. This contrasts sharply with user expectations for efficiency.
• No Online Ordering or Payment: The “Click & Collect” option appears to be for collection of pre-made orders, not for ordering new items online. There’s no shopping cart or secure payment gateway.
• Dated Design: The visual design and user interface feel somewhat antiquated compared to modern websites. This can affect perceived professionalism and user engagement, potentially leading to higher bounce rates. A study by Stanford University found that 75% of users admit to making judgments about a company’s credibility based on its website design.

Lack of Customer Reviews or Testimonials

Despite claiming decades of experience and serving diverse clients, the website does not feature any customer testimonials, star ratings, or links to external review platforms (like Google Reviews or Trustpilot). This is a significant missed opportunity to leverage social proof and build trust with new visitors. Positive feedback from past clients is a powerful trust signal.

Subpar Mobile Responsiveness

While the website mentions “View on Mobile,” its responsiveness is not seamless. Elements can appear misaligned or require excessive scrolling on smaller screens, which diminishes the user experience. Given that mobile devices account for over 50% of web traffic in the UK, a non-optimised mobile experience can severely impact reach and usability.

Framingexpress.co.uk Alternatives

For those seeking transparent, feature-rich, and ethical framing solutions in the UK, several excellent alternatives offer a more robust online experience compared to Framingexpress.co.uk. These options typically provide clear pricing, online design tools, and comprehensive customer support, aligning better with modern consumer expectations.

• Picture Frames UK

  Infinitepowerservice.co.uk Review

  • Key Features: Offers a vast array of ready-made frames in various sizes, materials (wood, metal), and colours. Also provides custom cut mounts and glazing options. Users can easily search and filter based on dimensions, style, and price. They often have bulk purchase discounts.
  • Average Price: Highly variable. Ready-made frames from £5-£50, custom mounts from £10-£30.
  • Pros: Enormous selection, competitive pricing, quick delivery (especially for Prime members), extensive customer reviews to guide purchasing decisions, ideal for standard-sized prints and photos.
  • Cons: Limited bespoke consultation, less emphasis on high-end art conservation, can be overwhelming due to the sheer volume of choices. Not suitable for highly unusual or oversized artwork.

• The Frame Centre

  • Key Features: A well-established company with multiple physical stores and a strong online presence. They offer custom framing services, including bespoke frames, mounts, and different types of glass (e.g., UV protective). Their website allows for online ordering of custom frames by inputting dimensions. They pride themselves on craftsmanship.
  • Average Price: Custom framing can range from £30 to £300+, depending on frame type, size, and chosen glass.
  • Pros: Professional service with a blend of online convenience and physical presence, good quality materials, comprehensive online order form, knowledgeable staff for queries.
  • Cons: Can be pricier than purely online-only framers, the online configurator might have a slight learning curve for first-time users.

• EasyFrame

  • Key Features: Specialises in custom picture frames and mounts. Their online frame builder is exceptionally user-friendly, allowing customers to visualise their frame choices in real-time. They offer various wood and aluminium mouldings, and multiple glazing options including acrylic. Focus on quick and efficient ordering.
  • Average Price: Very competitive for custom frames, typically starting around £20-£25 for smaller custom sizes, going up to £150+ for larger or premium options.
  • Pros: Extremely intuitive online design tool, transparent pricing displayed as you build your frame, fast turnaround times, good customer support via email/phone.
  • Cons: Less emphasis on very high-end or museum-grade conservation options, design choices might be slightly less extensive than some very niche framers.

• eFrame

  • Key Features: One of the leading online custom framers in the UK. They offer a vast selection of frame styles, materials, and colours, along with various mount and glazing options. Their interactive frame builder is comprehensive, allowing for precise customisation. They also offer printing services.
  • Average Price: Similar to EasyFrame, with prices from £15 for basic custom frames to £200+ for large, intricate designs.
  • Pros: Extensive customisation options, excellent online configurator with good visual representation, strong reputation for quality, clear pricing and delivery information.
  • Cons: The sheer number of options can be overwhelming for some users, delivery costs can be a factor for very large or heavy orders.

• Frames Online

  • Key Features: Provides both ready-made and custom-made frames, along with mounts and mirrors. Their online “frame designer” tool is straightforward, allowing users to input dimensions and choose materials. They highlight competitive prices and a wide range of mouldings.
  • Average Price: Ready-made frames are budget-friendly, custom frames are competitively priced, generally from £10 to £150+.
  • Pros: Good balance of ready-made and custom options, easy-to-navigate website, often has sales and discounts, reliable delivery service.
  • Cons: The website’s aesthetic is functional rather than inspiring, less focus on the artistic or conservation aspects that a bespoke framer might offer.

• Amazon UK – Picture Framing Category Albanyaerials.co.uk Review

  • Key Features: An unparalleled marketplace for ready-made picture frames, multi-packs, and basic framing supplies. You can find frames for posters, photos, and standard artwork from numerous brands. It’s ideal for quick, affordable solutions for common sizes.
  • Average Price: Ranges from a few pounds for a small basic frame to £50-£100 for larger or more decorative options.
  • Pros: Immense variety, competitive pricing, often eligible for next-day delivery, customer reviews provide immediate feedback on product quality.
  • Cons: No custom framing services, quality can vary significantly between different sellers, no personal consultation for conservation or artistic advice.

• Hobbycraft – Framing Supplies

  • Key Features: A UK craft and hobby retailer offering a range of ready-made frames, DIY framing kits, mount boards, and related accessories. They cater primarily to hobbyists and those looking for straightforward, affordable framing solutions.
  • Average Price: Very budget-friendly, with frames starting from £5 and various DIY components available at accessible prices.
  • Pros: Great for DIY enthusiasts, physical stores across the UK for hands-on browsing, frequent promotions, good for basic framing needs.
  • Cons: Limited in professional-grade custom framing or art conservation services, not suitable for high-value or highly specific framing projects.

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framingexpress.co.uk Pricing

Framingexpress.co.uk, based on its current website, adopts a highly traditional approach to pricing, which contrasts sharply with the digital transparency expected by many modern consumers. The website explicitly states, “Our simple and preferred way is to work within your needs and budget,” and encourages direct contact for quotations. This means there is no visible pricing structure, no online quote calculator, and no general price list for any of their services.

The Quotation-Based Model

The reliance on a quotation-based model is typical for bespoke services, especially in crafts like custom picture framing where each project can vary significantly based on dimensions, materials, complexity, and conservation requirements. For example, a simple A4 print might require a basic frame and standard glass, while a large, valuable oil painting would demand museum-grade, UV-protective glazing, acid-free archival mounts, and a custom-finished hardwood frame. The cost difference between these two scenarios is substantial, making a fixed price list impractical.

However, the complete absence of any indicative pricing, even a “starting from” price for basic services, can be a deterrent. Potential customers may be reluctant to call or visit without a preliminary idea of the potential cost, fearing that the service might be outside their budget. This also makes it difficult for them to compare Framingexpress.co.uk with competitors who might offer online estimation tools.

What Impacts Framing Costs?

When engaging with Framing Express for a quote, customers can expect the following factors to influence the final price: Veritasmedicalsolutions.co.uk Review

• Size of the Artwork: Larger pieces naturally require more materials (moulding, mount board, glass/acrylic) and more labour.
• Choice of Moulding: Wooden mouldings vary significantly in price based on the type of wood (e.g., oak vs. obeche), finish (stained, painted, gilded), and intricacy of the profile. Materials like metal or perspex also have different cost implications.
• Mounting Options: The use of single, double, or multi-aperture mounts, and the choice of acid-free or museum-grade mount board, will affect the price.
• Glazing Type: Standard clear glass is the most economical. Options like water white non-reflective glass, UV-protective glass (which offers 99.9% UV protection, as mentioned on their site), or specialist acrylics are considerably more expensive. The UV protection is crucial for preventing “paper discolouration and fading” due to light exposure.
• Conservation Level: Framing Express prides itself on “full conservation framing” using “acid-free mount boards.” Higher conservation standards often involve more specialised materials and techniques, adding to the cost.
• Complexity of the Project: Unusual shapes, deep box frames, or specific display requirements like perspex boxes or dovetail stretchers will incur additional labour and material costs.
• Additional Services: Services like artwork mounting, stretching canvases, or special handling for delicate pieces might also be factored into the overall quote.

The “Beat Any High Street Quotation By 10%” Guarantee

Framingexpress.co.uk prominently displays a “Guarantee To Beat Any High Street Quotation By 10%.” This is a strong competitive promise, designed to attract customers by assuring them of the lowest price. However, to leverage this guarantee, customers must first obtain a quotation from a competitor. This again reinforces the need for direct, offline engagement rather than providing an instant, online price comparison. It implies that their pricing is already competitive, but necessitates the customer to do some preliminary legwork.

In summary, while the quotation-based pricing model is understandable for bespoke services, Framingexpress.co.uk’s current website design does not provide any accessible pricing benchmarks. This might lead to potential customers opting for alternatives that offer greater upfront transparency or online estimation tools, even if the final quoted price from Framing Express might be competitive. This lack of transparency is a significant gap in their online presentation.

How to Get a Quote from Framingexpress.co.uk

Since Framingexpress.co.uk does not offer an online pricing calculator or a general price list, obtaining a quotation requires direct interaction with the company. Based on the information provided on their homepage, there are two primary methods to get a quote: by phone or by visiting one of their physical locations.

Method 1: By Phone

The website prominently displays specific phone numbers for quotations at both their Putney and Kingston branches.

• Putney Quotation Line: 020 771 7292
• Kingston Quotation Line: 020 771 7292
• Process:
  1. Prepare Your Details: Before calling, have clear information about your artwork or item to be framed. This should include:
     • Dimensions: Accurate height and width (in cm or inches).
     • Type of Artwork: Is it a print, photograph, oil painting, canvas, memorabilia, textile, etc.?
     • Desired Outcome: What kind of frame are you looking for? (e.g., simple, ornate, modern, traditional).
     • Mounting Needs: Do you require a mount? If so, what colour or style?
     • Glazing Preference: Do you need standard glass, non-reflective, or UV-protective glass?
     • Budget (Optional but helpful): While they work within your budget, having a rough idea of what you’re willing to spend can help them guide you to suitable options.
  2. Call the Relevant Branch: Dial the quotation number for either the Putney or Kingston branch.
  3. Discuss Your Requirements: A representative will likely guide you through the options and help you choose materials and styles that suit your artwork and budget. They will then provide you with a verbal or emailed quotation.

Method 2: In-Person Appointment or Walk-In

Framingexpress.co.uk encourages visits to their stores, implying that in-person consultations are their preferred method for handling bespoke projects. Shiein.co.uk Review

• Locations:
  • Framing Express Putney: 282 Upper Richmond Rd, London SW15 6TH
  • Framing Express Kingston: 5 Park Road, Kingston KT2 6BX
• Process:
  1. Book an Appointment (Recommended): The website has an “Appointment” link, which likely leads to a booking system or provides instructions on how to schedule a consultation. Booking an appointment ensures dedicated time with a framing specialist.
  2. Bring Your Artwork: It is highly recommended to bring the actual artwork or item you wish to have framed. This allows the specialists to:
     • Assess the Piece: Understand its condition, specific display needs, and size accurately.
     • Offer Tailored Advice: Show you physical samples of mouldings, mount boards, and glazing options that best complement your artwork.
     • Provide an Accurate Quote: Give you a precise quotation based on the chosen materials and the exact requirements of your piece.
  3. Consultation: During the consultation, you can discuss your aesthetic preferences, budget, and conservation needs. The specialists can advise on the best framing techniques and materials to display and protect your artwork effectively.

Why Direct Consultation is Preferred by the Company

For a bespoke service like picture framing, direct consultation offers several advantages for the company:

• Accuracy: It allows for precise measurements and assessment of the artwork’s condition, preventing errors.
• Personalised Service: Customers can see and feel the materials, making more informed decisions.
• Up-selling/Cross-selling: Specialists can highlight premium options like UV-protective glass or museum-grade mounts, which are harder to explain online.
• Building Rapport: Face-to-face interaction helps build trust and rapport with the client.

While this approach ensures highly tailored service, it requires more effort from the customer compared to online quotation tools. The “Guarantee To Beat Any High Street Quotation By 10%” also implies that you might need to obtain quotes from other local framers before approaching Framing Express if you wish to leverage this offer.

How to Cancel Framingexpress.co.uk Orders or Services

Based on the information available on Framingexpress.co.uk’s homepage, there is no explicit online mechanism or clearly stated policy for cancelling orders or services. This is typical for a bespoke service business that primarily operates through direct customer interaction rather than an e-commerce platform with automated cancellation processes. Therefore, any cancellation would likely involve direct communication.

Lack of Formal Online Cancellation Policy

The absence of a “Terms and Conditions” or “Refund Policy” page means that customers do not have a written guide on how to cancel an order, what fees might apply, or what the timeframe for cancellation is. This lack of transparency can be problematic, as customer rights and business obligations regarding cancellations are not clearly defined. In the UK, consumer rights are protected under acts such as the Consumer Rights Act 2015, even if a business doesn’t explicitly state its policies online. However, clear, accessible policies streamline the process for both parties.

Recommended Cancellation Procedure

Given the nature of their business, the most effective and professional way to cancel an order or service with Framingexpress.co.uk would be through direct communication, preferably in writing and by phone to ensure immediate attention. Trouserpress.co.uk Review

1. Immediate Phone Call: As soon as you decide to cancel, the first step should be to call the branch where you placed the order or received the quotation.

   • Putney Quotation/Collections: 020 771 7292 / 020 789 0555
   • Kingston Quotation/Collections: 020 771 7292 / 020 715 5143
   • Clearly state your order details (if you have an order number or specific description of the item) and your intention to cancel. Inquire about any cancellation fees or consequences, especially if work has already commenced.

2. Follow Up with Written Communication (Email/Letter): To create a formal record of your cancellation request, it is advisable to send an email or a formal letter. While the website doesn’t explicitly list an email address on the homepage, a “Contact” link is present, which may lead to a contact form or an email address.

   • In your written communication, include:
     • Your full name and contact details.
     • Date of the order/quotation.
     • A clear description of the item or service you wish to cancel.
     • The reason for cancellation (optional, but can be helpful).
     • The date and time of your phone call regarding the cancellation, and the name of the person you spoke with (if applicable).
   • Request a confirmation of cancellation in writing.

3. Understand Potential Fees: Since Framing Express offers bespoke services, it’s highly likely that if materials have been ordered or work has already begun on your custom frame, there might be a cancellation fee or a charge for work completed up to that point. This is a standard practice in custom manufacturing to cover material costs and labour invested. The specifics of these fees would need to be clarified during your direct communication with the company.

General Considerations for Bespoke Service Cancellations

• Time Sensitivity: The earlier you cancel a bespoke order, the better. If you cancel before any materials are ordered or work commences, you are more likely to avoid significant cancellation fees.
• Deposits: If you have paid a deposit, clarify whether it is refundable in part or in full upon cancellation. This will depend on the terms agreed upon verbally or implicitly when the order was placed.
• Clear Communication: Maintain clear and polite communication throughout the process. Document all interactions, including dates, times, and names of individuals you speak with.

The lack of a transparent, online cancellation policy is a significant area for improvement for Framingexpress.co.uk, as it places the burden of understanding the process entirely on the customer through direct inquiry. For a business operating in the UK, clear policies not only manage customer expectations but also ensure compliance with consumer protection laws.

Framingexpress.co.uk vs. Online Framing Services

When comparing Framingexpress.co.uk with online-first framing services, it’s akin to comparing a traditional, high-street artisan workshop with a digital, factory-optimised retailer. Each model has its distinct strengths and weaknesses, catering to different customer needs and priorities. Createtvt.co.uk Review

Framingexpress.co.uk: The Traditional Bespoke Artisan Model

Framingexpress.co.uk clearly operates as a local, service-oriented business with physical premises in Putney and Kingston. Its online presence serves as a brochure, detailing services and encouraging direct contact.

• Strengths:

  • Personalised Consultation: The primary advantage is the ability to have a face-to-face consultation. Customers can bring their artwork in, discuss options in detail, see physical samples of mouldings and glazing, and receive expert advice tailored to their specific piece and aesthetic preferences. This is invaluable for complex or highly valuable artwork.
  • Bespoke Craftsmanship: Emphasis on “fully bespoke” service and traditional techniques suggests a high level of craftsmanship and attention to detail that might be harder to achieve from a purely online, high-volume operation. Their “four decades of experience” supports this.
  • Local Support: For customers in South West London, the convenience of a local shop means easier drop-off and collection, and direct problem resolution.
  • Quality & Conservation Focus: Their mention of “full conservation framing” and specific materials like “acid-free mount boards” and “Water White non-reflective glass” implies a commitment to protecting and preserving artwork, which might be a higher priority for art collectors or galleries.
  • Price Guarantee: The “Guarantee To Beat Any High Street Quotation By 10%” is a strong local competitive advantage.

• Weaknesses:

  • Lack of Online Transparency: No online pricing, terms and conditions, or refund policies. This opacity can be off-putting for digital-savvy consumers who expect immediate information.
  • Limited Convenience: The need for phone calls or physical visits for quotes and orders is less convenient than an online ordering system, especially for those outside their immediate catchment area or with busy schedules.
  • Dated Online Experience: The website itself lacks modern interactive features, an intuitive design, and seamless mobile responsiveness, which can impact user engagement and perceived professionalism.
  • No Online Reviews: Lack of visible customer testimonials means potential new customers cannot easily verify reputation through social proof.

Online Framing Services (e.g., eFrame, EasyFrame, Picture Frames UK)

These services primarily operate online, using sophisticated website platforms to offer custom framing, often with nationwide delivery.

• Strengths: Uni-law.co.uk Review

  • Convenience & Accessibility: Customers can design, price, and order frames 24/7 from anywhere with an internet connection, without the need for physical visits.
  • Transparent Pricing: Most online services feature real-time pricing calculators. As you select options (size, moulding, mount, glass), the price updates instantly, allowing for budget management and easy comparison.
  • Visualisation Tools: Advanced online configurators allow users to upload their image, choose a frame, and see a digital mock-up, providing a good visual representation before purchase.
  • Wide Selection: Online platforms often have access to a vast inventory of mouldings and materials from multiple suppliers, potentially offering a broader selection than a single physical shop.
  • Customer Reviews & Social Proof: Online services typically feature extensive customer reviews and ratings, building trust and helping new customers make informed decisions.
  • Competitive Pricing for Standard Jobs: For more straightforward framing jobs, online services can often be more cost-effective due to economies of scale and lower overheads compared to traditional retail spaces.

• Weaknesses:

  • No Hands-on Consultation: Lack of physical interaction means customers can’t physically see, touch, or compare mouldings with their actual artwork. This can lead to uncertainty about material texture or colour matching.
  • Shipping Risks: While reputable, shipping artwork and frames carries an inherent risk of damage, although most companies offer insurance.
  • Limited for Complex Projects: While customisation is possible, extremely unique, delicate, or high-value art pieces might benefit more from the expert, in-person assessment and handling provided by a traditional bespoke framer.
  • DIY Measurement: Customers are responsible for accurate measurements, and errors can lead to ill-fitting frames.

Conclusion: Who is Best Suited?

• Choose Framingexpress.co.uk if: You are located in South West London, have a high-value or complex piece of artwork that requires expert, hands-on consultation and conservation-level framing, prefer face-to-face interaction, and are willing to engage directly for quotes and service. You value traditional craftsmanship and a personal touch.
• Choose Online Framing Services if: You prioritise convenience, transparent pricing, visual mock-ups, and a quick turnaround for standard or moderately complex framing jobs. You are comfortable with online ordering and measuring your own artwork, and you might be seeking more competitive pricing for volume or common frame types.

The decision ultimately boils down to a trade-off between the personalised, hands-on expertise of a local artisan and the convenience, transparency, and often lower cost of an online service.

framingexpress.co.uk Features

Framingexpress.co.uk’s primary features revolve around its core service offering: professional, bespoke picture framing. The website highlights key aspects of their craftsmanship, materials, and service delivery, focusing on quality and customer satisfaction through a traditional service model.

1. Fully Bespoke Picture Framing Service

This is the cornerstone of their offering. Framing Express emphasises that “each project is studied and designed individually to display and protect the artwork most efficiently.” This isn’t a one-size-fits-all approach; it’s tailored to the specific needs of each piece.

• Individual Project Study: This suggests a detailed assessment of the artwork’s medium, condition, and the client’s aesthetic preferences.
• Designed for Display and Protection: Highlights their dual focus on both aesthetic presentation and crucial conservation. This is particularly important for valuable or sentimental items.
• Large Format Works: Their workshop is “specially designed to take large format works,” indicating capability for oversized pieces that many standard framers might struggle with. This is a significant advantage for artists or galleries dealing with grander scales.

2. Wide Selection of Materials

Framing Express offers a comprehensive range of materials to meet diverse framing needs and budgets. Eddiestoveinstallations.co.uk Review

• Pre-finished Wooden Mouldings: A staple for any framer, they provide a “wide selection” in “mix of colours, finishes and profiles.” This allows for versatility in matching different art styles and interior décors.
• Hand-finished Options: For a truly custom touch, they work with various types of wood including oak, ash, beech, maple, Tulip, and obeche. The advantage here is the ability for these woods to be “stained and waxed, hand painted or sprayed and gilded, and even left natural” to precisely fit the client’s desire. This level of customisation indicates high-end craftsmanship.
• Canvas and Batik Stretchers: Beyond traditional picture framing, they also cater to canvas and batik art, indicating a broader expertise in art display.

3. Conservation Framing Standards

A critical feature, especially for valuable or heirloom pieces, is their commitment to conservation.

• Acid-Free Mount Boards: They “pride ourselves on full conservation framing so we only use acid-free mount boards that match the standards of conservation framing.” Acid-free materials prevent the artwork from discolouring or degrading over time due to chemical reactions with acidic paper or cardboard.
• Mounting Styles: Options include “bevel mounts, float boards or a mix of both with a ‘float mount’,” allowing for various artistic presentations while maintaining conservation standards. A bevel mount creates depth, while a float mount makes the artwork appear to float within the frame, showcasing its edges.

4. Advanced Glazing Options

Choosing the right glass is crucial for both display and protection.

• Water White Non-Reflective Glass: They use a “clear colour Water White non-reflective glass which is specially made for picture framing.” This type of glass offers superior clarity and reduced glare compared to standard glass, enhancing the view of the artwork.
• UV-Protecting Option: Crucially, this glass also comes as a “UV-protecting option, providing 99.9% UV protection.” This is vital for preventing “paper discolouration and fading” caused by harmful ultraviolet light, a common issue for artworks displayed in sunlit areas.

5. Other Art Display Options

Beyond traditional frames, they offer alternative display solutions.

• Perspex Boxes: Custom-made perspex boxes provide a modern, sleek enclosure for three-dimensional objects or artworks that don’t fit traditional flat frames.
• Dovetail Stretchers: These are specialised stretchers for canvases, known for their strength and stability, particularly important for large or heavy paintings.

6. Local Presence and Service Area

• Two London Locations: With branches in Putney and Kingston, they serve “all Areas in South West London,” providing convenient local access for consultations, drop-offs, and collections.
• Long-Standing Business: Operating “Since 1989” with “over four decades of experience” (assuming the “four decades” refers to the experience of the founders/main framers, given the company started in 1989 which is closer to 3.5 decades), this indicates stability and a proven track record in the industry.

In essence, Framingexpress.co.uk positions itself as a premium, experienced, and locally accessible bespoke framing service with a strong emphasis on material quality and conservation. While their online presence lacks transactional features, their listed features highlight their core capabilities as expert picture framers.

FAQ

What is Framingexpress.co.uk?

Framingexpress.co.uk is the online presence for a professional picture framing company based in Putney and Kingston, London, offering bespoke framing services since 1989. Dlair-conservicesltd.co.uk Review

What services does Framingexpress.co.uk offer?

They offer fully bespoke picture framing, a wide selection of pre-finished and hand-finished wooden mouldings, conservation-standard mounts, various glazing options including UV protection, and other art display solutions like perspex boxes and dovetail stretchers.

Does Framingexpress.co.uk offer online ordering or pricing?

No, based on their website, Framingexpress.co.uk does not offer online ordering or transparent pricing. All quotes and orders require direct contact via phone or an in-person appointment.

Where are Framingexpress.co.uk’s physical locations?

Framingexpress.co.uk has two physical locations: one in Putney at 282 Upper Richmond Rd, London SW15 6TH, and another in Kingston at 5 Park Road, Kingston KT2 6BX.

How can I get a quote from Framingexpress.co.uk?

You can get a quote by calling their quotation lines (020 771 7292 for both branches) or by visiting one of their physical stores, preferably by booking an appointment.

Does Framingexpress.co.uk provide conservation framing?

Yes, Framingexpress.co.uk prides itself on offering “full conservation framing” using acid-free mount boards and high-quality glazing, including UV-protective options. Pegasusports.co.uk Review

What types of glass do they use for framing?

They use “Water White non-reflective glass” which offers a clear view and a 99.9% UV-protecting option to prevent discolouration and fading of artwork.

Do they frame large artwork?

Yes, their workshop is “specially designed to take large format works,” indicating their capability to handle oversized pieces.

What types of wood do they use for hand-finished frames?

For hand-finished frames, they use various woods including oak, ash, beech, maple, Tulip, and obeche, which can be stained, waxed, painted, sprayed, gilded, or left natural.

Is there a guarantee on pricing at Framingexpress.co.uk?

Yes, Framingexpress.co.uk states they “Guarantee To Beat Any High Street Quotation By 10%.”

Does Framingexpress.co.uk have customer reviews on their website?

No, the website does not feature any visible customer reviews or testimonials. Citycentresheds.co.uk Review

How long has Framingexpress.co.uk been in business?

Framingexpress.co.uk has been operating as a professional picture framing company since 1989.

Do they offer a “Click & Collect” service?

Yes, the website mentions a “Click & Collect” option, which likely refers to collecting completed framing projects.

What areas does Framingexpress.co.uk cover?

They state they “Cover all Areas in South West London.”

Are there any legal policies like Privacy Policy or Terms & Conditions on the website?

No, based on the website’s homepage, there are no readily accessible links to a Privacy Policy, Terms & Conditions, or Refund Policy.

How do I cancel an order with Framingexpress.co.uk?

There is no online cancellation mechanism. You would need to contact the relevant branch directly by phone and potentially follow up with written communication to cancel an order. Hbcare.co.uk Review

Can I book an appointment online with Framingexpress.co.uk?

The website has an “Appointment” link, suggesting a mechanism to schedule a consultation, although the exact process isn’t detailed on the homepage.

Do they offer framing for canvases?

Yes, they offer canvas and Batik stretchers in addition to traditional picture frames.

What kind of clients do they serve?

They serve a diverse clientele including local residents, artists, galleries, football clubs, hotels, museums, art collectors, and private clients.

Is their website mobile-friendly?

While the website includes a “View on Mobile” link, its responsiveness can be limited, and the overall design may not be fully optimised for seamless mobile browsing.

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