Crystalclearnorthwest.co.uk Review

Based on looking at the website crystalclearnorthwest.co.uk, it appears to be a legitimate local service company specialising in window and door glass replacement and repair in the North West of the UK. The site presents a clear service offering, contact details, and customer testimonials, which are good indicators of a real business.

Here’s an overall review summary:

Website Professionalism: Moderate. The design is functional but basic, and the inclusion of a generic ‘Discover More!’ link leading to a third-party theme site raises a minor flag.
Service Clarity: High. The core services—glass replacement, lock/hinge/handle/mechanism servicing—are clearly stated.
Transparency: Good. Contact numbers, a physical address, and team member names are provided. Pricing is stated as “no hidden costs,” and free no-obligation quotes are offered.
Customer Assurance: Good. Emphasis on customer satisfaction, testimonials, and a promise not to be “beaten on price” are present.
Ethical Considerations: The business operates within permissible bounds from an Islamic perspective, offering a practical and necessary home maintenance service without engaging in any prohibited activities.

Crystal Clear North West seems to be a straightforward service provider focused on window and door repairs. They present themselves as a local, experienced company with a strong emphasis on customer satisfaction and transparent pricing. While the website could benefit from a more polished design and removal of extraneous links, the core information suggests a reliable business for those in need of their specific services. They offer essential repair work that helps maintain homes, a beneficial service for the community.

Here are some alternatives for home maintenance and repair services, focusing on ethical and reliable options:

Local Handyman Services: For a broad range of minor home repairs and installations, often encompassing tasks like general maintenance, small carpentry jobs, or fixing everyday household issues.
- Key Features: Versatile skill sets, convenient for varied tasks, typically available for hourly rates or fixed project costs.
- Average Price: £30-£60 per hour, or fixed rates for specific jobs.
- Pros: One-stop shop for many household needs, can save time and effort.
- Cons: Quality can vary, may not specialise in complex repairs.
Professional Glazing Services: Specialised companies for window and door glass replacement, focusing on energy efficiency and security.
- Key Features: Expert knowledge in glass types, fitting techniques, and safety standards; often offer guarantees.
- Average Price: £100-£400 per pane, depending on glass type and size.
- Pros: High-quality, durable repairs, professional installation.
- Cons: Can be more expensive than DIY or less specialised options, may have lead times for custom glass.
Door and Window Repair Specialists: Companies focused specifically on the repair and maintenance of door and window frames, locks, and mechanisms.
- Key Features: In-depth understanding of door and window components, can often repair rather than replace, saving costs.
- Average Price: £80-£250 per repair, depending on the complexity of the issue.
- Pros: Cost-effective for minor damage, extends the life of existing units.
- Cons: May not cover glass replacement, expertise might be limited to certain brands.
Accredited Locksmith Services: For issues specifically related to locks, keys, and security mechanisms on doors and windows.
- Key Features: Expertise in various lock types, emergency services, key cutting, security upgrades.
- Average Price: £70-£150 for standard call-out, plus parts; emergency call-outs can be higher.
- Pros: Specialised security knowledge, quick response for emergencies.
- Cons: Limited to lock-related issues, can be pricey for emergency services.
Home Insulation & Energy Efficiency Experts: While not directly about repair, these services can assess and improve window efficiency, preventing future issues.
- Key Features: Thermal imaging, draught proofing, advice on energy-saving upgrades, often offer grants/subsidies information.
- Average Price: Varies widely based on scope, from £100 for a survey to thousands for full retrofits.
- Pros: Reduces energy bills, improves home comfort, environmentally friendly.
- Cons: Can be a significant upfront investment, may require multiple visits.
DIY Home Repair Kits: For minor repairs, draught exclusion, or temporary fixes, allowing homeowners to manage small issues themselves.
- Key Features: Include sealants, weather stripping, patch kits, and basic tools.
- Average Price: £15-£50 per kit.
- Pros: Cost-effective, immediate solutions for small problems, empowers homeowners.
- Cons: Requires basic DIY skills, not suitable for major structural or glass repairs.
Property Maintenance Companies: Broader companies that offer a range of services, often used by landlords or those wanting a single point of contact for ongoing property care.
- Key Features: Comprehensive service offerings (plumbing, electrical, carpentry, glazing), often on a contract basis.
- Average Price: Varies greatly based on contract or specific service.
- Pros: Convenient for managing multiple aspects of property upkeep, reliable for ongoing needs.
- Cons: Can be more expensive for one-off jobs, may have less specialisation than dedicated experts.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Crystalclearnorthwest.co.uk Review & First Look

Based on an initial inspection of crystalclearnorthwest.co.uk, the website functions as a digital storefront for a local window and door glass replacement and repair company based in the North West of the UK. The primary purpose of the site is to inform potential customers about their services and provide avenues for contact. The homepage immediately highlights their specialisation in replacing failed or broken glass in UPVC and wooden framed windows, along with servicing and replacing locks, hinges, handles, and mechanisms for both doors and windows. This direct approach ensures visitors quickly grasp the core offering.

Initial Impressions of the Homepage

The homepage of Crystal Clear North West provides essential information upfront. It features a clear heading, “Welcome to Crystal Clear North West,” followed by a brief introduction to their 20 years of experience. Key selling points such as “customer satisfaction,” “no hidden costs,” and a promise not to be “beaten on price” are immediately visible. This strategy aims to build trust and encourage engagement. The inclusion of customer testimonials, such as Alex’s “5🌟from myself and family,” attempts to provide social proof of their service quality. The site also attempts to use statistics, showing “Cups of Coffee,” “Panes of Glass Installed,” and “Happy Clients,” though these figures appear generic and not dynamically updated, raising a slight question about their specific relevance without further context.

Website Navigation and User Experience

The navigation bar, featuring “Search” and “Main menu” (which includes “Welcome to Crystal Clear North West” and “Contact Us”), is minimal. While this simplicity might make it easy for users to find basic contact information, it limits deeper exploration of services or a comprehensive ‘About Us’ section. The “Discover More!” link, which unexpectedly directs to an Apollo 13 Themes demo site, is a significant oversight and detracts from the professional appearance and user trust. A legitimate business website should always keep navigation internal and relevant to its own services. This external, irrelevant link could potentially confuse users or lead them away from the intended path.

Crystalclearnorthwest.co.uk Pros & Cons

Analysing crystalclearnorthwest.co.uk reveals several strengths and areas for improvement. As a local service provider, its online presence is generally functional, but there are specific elements that enhance its credibility and others that could raise concerns for a discerning user.

Advantages of the Crystal Clear North West Website

Clear Service Definition: The website excels in clearly articulating the services offered. Within seconds of landing on the homepage, a visitor understands that Crystal Clear North West specialises in replacing failed or broken glass in UPVC and wooden framed windows, as well as servicing and replacing various door and window components like locks, hinges, and handles. This clarity is crucial for potential customers seeking specific solutions.
Emphasis on Customer Satisfaction and Value: The site prominently highlights its commitment to “customer satisfaction” and guarantees “no hidden costs.” The bold claim, “will not be beaten on price,” is a strong competitive statement designed to attract price-sensitive customers. This focus on value and transparent pricing is a significant plus, especially for local service providers where trust is paramount.
Direct Contact Information: Readily available contact numbers (07717 078018 and 07846 219107) and a physical address (1 Portugal Street, Bolton BL1 2AP) are positive indicators of a legitimate business. This directness fosters trust and allows potential customers to easily verify the company’s location and reach out without navigating through multiple pages.
Team Transparency: The website features “Our Team” with named individuals: Shaun Hamilton (Founder) and Mark Davies (Co-Founder). This level of transparency in identifying key personnel can help build rapport and trust with potential clients, showing that there are real people behind the service.
Customer Testimonials: The inclusion of “What Clients Say” with quotes from individuals like Jenny, Ronnie, and Stephen Higgins, provides social proof. While these are basic text testimonials, they offer an indication of past customer experiences and satisfaction, which can influence new customers.

Disadvantages and Areas for Improvement

External, Irrelevant Link: A major drawback is the “Discover More!” link which, instead of leading to more information about Crystal Clear North West’s services or portfolio, redirects to “apollo13themes.com/rife/free/”. This is a significant professional oversight. It suggests either an incomplete website setup, a lack of attention to detail, or a placeholder that was never updated. Such a link can undermine credibility and confuse users. A professional website should only link to relevant internal or trusted external resources.
Generic Statistics: While the use of “Cups of Coffee,” “Panes of Glass Installed,” and “Happy Clients” with numerical figures is an attempt to impress, without specific context or evidence of how these numbers are updated, they come across as generic placeholders rather than genuine, verifiable metrics. Dynamic and specific data, perhaps linked to a portfolio or completed projects, would be more impactful.
Basic Website Design and Content: The overall design is functional but lacks a modern, polished aesthetic. The use of basic stock imagery and a relatively static layout suggests a minimal investment in web development. While sufficient for a local service, it doesn’t convey a high level of digital professionalism. The content itself is brief and could benefit from more detailed descriptions of services, perhaps case studies, or a richer ‘About Us’ section.
Limited Service Detail and Portfolio: Beyond the initial description, there isn’t an extensive portfolio of “Latest Works” beyond a single image labelled “We make your home complete.” For a business specialising in visual transformations like window replacement, a comprehensive gallery of before-and-after photos would significantly enhance the user experience and demonstrate their capabilities more effectively.
Lack of Online Booking/Quoting Features: While they offer a “free no obligation advice/quote” and a contact form, the absence of an integrated online quoting tool or a detailed service request form that captures specific requirements (e.g., window dimensions, type of glass) means customers must rely solely on phone calls or messages. In today’s digital age, many customers prefer the convenience of online self-service options.

Crystalclearnorthwest.co.uk Alternatives

When looking for services related to window and door glass replacement and repair, especially in the UK, several reputable alternatives exist that can provide similar or even broader home maintenance solutions. The choice depends on the specific needs, budget, and desired level of service. For those prioritising professionalism, comprehensive service, and strong digital presence, exploring established companies is often a good starting point.

Established Glazing Companies

Anglian Home Improvements: One of the largest and most well-known double glazing and home improvement companies in the UK. They offer a wide range of products including windows, doors, conservatories, and roofline products.
- Key Features: Extensive product range, professional installation, comprehensive guarantees, national coverage.
- Pros: Reputable brand, high quality materials, excellent customer service infrastructure.
- Cons: Can be more expensive than local firms, sales process can be pushy.
Everest: Another leading national provider of home improvements, particularly known for their windows and doors. They focus on energy efficiency and security.
- Key Features: High-quality, energy-efficient products, strong focus on security, national coverage with local teams.
- Pros: Long-standing reputation, strong product warranties, professional fitting service.
- Cons: Premium pricing, sales approach may involve multiple visits.

Local Tradesmen Platforms

Checkatrade: A popular online directory where homeowners can find vetted and reviewed tradespeople, including glaziers, handymen, and general builders. Each tradesperson has a profile with customer reviews and ratings.
- Key Features: Vetted professionals, customer reviews and ratings, wide range of services.
- Pros: Easy to compare multiple quotes, transparency through reviews, covers most trades.
- Cons: Quality still relies on individual tradesperson, not Checkatrade directly; some smaller firms might not be listed.
TrustMark: A government-backed quality scheme that helps consumers find reliable and trustworthy tradespeople. Businesses registered with TrustMark have met specific standards for technical competence, customer service, and trading practices.
- Key Features: Government-endorsed quality assurance, vetted and approved tradespeople, protection for consumers.
- Pros: Higher level of consumer protection, assurance of quality and ethical trading.
- Cons: Fewer tradespeople listed compared to larger directories, primarily focused on larger home improvement projects.

Specialised Repair Services

Locksmiths (General): For specific issues related to locks and security mechanisms on doors and windows. Many local locksmiths offer repair services for hinges and handles as well.
- Key Features: Emergency services, lock repair and replacement, key cutting, security upgrades.
- Pros: Specialised expertise in security, often available 24/7 for emergencies.
- Cons: Limited to lock and mechanism issues, may not handle glass replacement.
UPVC Repair Specialists (Local): Many independent local companies specialise exclusively in the repair of UPVC windows and doors, addressing issues like failed seals, broken hinges, and stiff mechanisms.
- Key Features: Focused expertise on UPVC, often more cost-effective for repairs than full replacement, quick turnaround for common parts.
- Pros: Can save money by repairing rather than replacing, deep knowledge of UPVC systems.
- Cons: May not work with wooden frames, expertise can vary significantly between local firms.

How to Obtain a Quote from Crystalclearnorthwest.co.uk

Acquiring a quote from Crystal Clear North West is designed to be a straightforward process, primarily relying on direct communication channels rather than a complex online system. Based on the information provided on their homepage, they emphasise a personalised approach, starting with a free, no-obligation consultation.

Steps to Get a Free Quote

Direct Phone Call: The most direct method is to call them. The website prominently displays two mobile numbers: 07717 078018 and 07846 219107. Calling allows for immediate discussion of your needs and potentially setting up an initial visit. This method is often preferred for urgent repairs or for those who prefer verbal communication.
Online Contact Form: The website includes a dedicated “Contact Us” section with a simple message form. You can input your name, email, and a message detailing the service you require. This is suitable for non-urgent enquiries or for those who prefer written communication. The form is straightforward:
- Your Name
- Your Email
- Subject
- Your Message
  After submitting, they state, “we will contact you to arrange a free consultation.”
Initial Measurement and Survey: Crystal Clear North West explicitly states, “We will be happy to come out and take the measurements.” This indicates that for accurate quotes, they will need to visit your property. They also mention that once a quote is provided, they will “proceed to do a site survey and remeasure this at no extra cost to yourselves.” This two-step measurement process ensures accuracy before manufacturing panels.
Quote Delivery and Timing: After the initial measurements and site survey, they will provide you with a quote. The website states that “Under normal manufacturing conditions it usually takes 7 to 10 days for the panels to be made.” Once the order is placed, they will advise you of the fitting date.

Crystalclearnorthwest.co.uk Pricing Structure

Crystalclearnorthwest.co.uk doesn’t display a fixed price list on its website, which is common for service-based businesses like window and door repairs where each job is unique. Instead, their pricing model is based on a personalised quote system that ensures transparency and aims to provide competitive rates.

Understanding the Pricing Model

The website makes a crucial point: “There are no hidden costs involved and our expert team will give you a free no obligation advice/quote.” This statement is designed to reassure potential customers that the price they are quoted will be the final price, without unexpected surcharges. This commitment to transparency is a positive aspect of their business approach.

The pricing for glass replacement, lock servicing, or mechanism repairs will inherently vary based on several factors: Thehairandbeautyroom.co.uk Review

Type of Service: Replacing a failed double-glazed unit will have a different cost from repairing a broken lock mechanism or adjusting a stiff hinge.
Size and Type of Glass: For glass replacement, the size of the pane (e.g., standard window vs. large patio door pane), the type of glass (e.g., standard clear, toughened, laminated, obscure, low-emissivity for energy efficiency), and any special features (e.g., leaded designs, stained glass) will significantly impact the material cost. Double-glazed units vary in thickness and cavity size.
Complexity of the Job: Some replacements or repairs are more straightforward than others. Access to the window or door, the condition of the frame, and any unforeseen issues during the repair process can influence labour time and thus cost.
Parts Required: For lock, hinge, handle, or mechanism repairs, the cost will depend on the specific replacement parts needed. Branded or custom parts might be more expensive than generic ones.
Labour: The time and skill required for the installation or repair will contribute to the overall cost. Their 20 years of experience suggests efficiency, but precise labour costs are part of the overall quote.

The Quoting Process and Cost Transparency

Their process involves:

Free No-Obligation Quote: This initial consultation allows them to assess the job at no cost to the customer. This is crucial for building trust and allowing customers to understand the scope of work without commitment.
Site Survey and Remeasurement: After the initial quote, they offer a “site survey and remeasure this at no extra cost to yourselves.” This step is vital for accuracy, preventing errors that could lead to additional costs later. It shows a commitment to getting the details right upfront.
Price Promise: The statement “will not be beaten on price” suggests they are confident in their competitive rates and might be willing to match or beat quotes from other local providers, encouraging customers to compare.

In summary, while specific prices are not available on the website, Crystal Clear North West employs a clear, transparent quoting system based on assessment and a commitment to no hidden fees, aiming to provide competitive pricing for their specialised services.

The Ethical Standing of Crystalclearnorthwest.co.uk

When evaluating the ethical standing of a business, particularly from a perspective that considers Islamic principles, we look for transparency, fairness, benefit to the community, and the absence of prohibited activities. Based on the information presented on crystalclearnorthwest.co.uk, the company appears to operate within permissible and ethical boundaries.

Ethical Operations and Community Benefit

Provision of Essential Service: Crystal Clear North West provides a practical and necessary service: repairing and replacing windows and doors. This directly benefits homeowners by enhancing safety, security, energy efficiency, and the overall integrity of their homes. Maintaining and improving one’s property is a commendable activity.
Transparency in Service and Pricing: The website clearly states the services offered and explicitly mentions “no hidden costs.” This commitment to transparent pricing is a significant ethical positive, as it prevents deception and ensures customers receive fair dealings. The “free no obligation advice/quote” and subsequent “site survey and remeasure” at no extra cost further demonstrate an honest approach to engaging with potential clients.
Customer Satisfaction Focus: Their emphasis on “customer satisfaction” and showcasing positive testimonials (“Excellent from start to finish,” “Friendly fast reliable service,” “No nonsense service”) indicates a commitment to delivering quality work and maintaining good customer relationships. This aligns with ethical business practices that prioritise client well-being.
Local Business Supporting the Economy: As a “local based company,” Crystal Clear North West contributes to the local economy of the North West. Supporting local businesses is generally viewed positively, as it helps create jobs and circulate wealth within the community.
No Prohibited Activities: Crucially, the services offered by Crystal Clear North West—window and door repair and replacement—do not involve any activities that are prohibited in Islam. They are not engaged in:
- Interest (Riba): There’s no indication of offering interest-based loans or financial products.
- Gambling or Speculation: Their business model is a direct service exchange, not involving chance or excessive uncertainty.
- Alcohol, Narcotics, or Immoral Content: Their service is purely practical and has no connection to these forbidden categories.
- Deception or Fraud: Their commitment to “no hidden costs” and free quotes points away from deceptive practices.
- Manufacturing or Selling Idols/Forbidden Items: They deal with building materials and repairs, which are permissible.

Areas for Enhanced Trust (Not Ethical Lapses, but Improvements)

While their current operations seem ethical, a few points could further bolster trust and perceived ethical standing:

Environmental Responsibility: While not explicitly mentioned, demonstrating any commitment to sustainable practices (e.g., recycling old glass, using energy-efficient materials) would be a positive addition in today’s climate-conscious world.
Supplier Ethics: Though not detailed on the website, ensuring their supply chain adheres to ethical labour practices would be an ultimate extension of their ethical commitment. However, this level of detail is rare for small to medium businesses to publish.

In conclusion, Crystal Clear North West appears to operate ethically, offering a beneficial and transparent service within the permissible commercial activities. Their focus on customer satisfaction, transparent pricing, and providing essential home maintenance services aligns well with general ethical business principles.

Frequently Asked Questions

Is Crystalclearnorthwest.co.uk a legitimate business?

Yes, based on the information provided on their website, Crystalclearnorthwest.co.uk appears to be a legitimate local business operating in the North West of the UK, offering window and door repair services. They provide a physical address and contact numbers.

What services does Crystalclearnorthwest.co.uk offer?

Crystalclearnorthwest.co.uk specialises in replacing failed or broken glass in UPVC and wooden framed windows, and also offers servicing or replacing locks, hinges, handles, and mechanisms for both doors and windows.

How much experience does Crystal Clear North West have?

The website states that Crystal Clear North West has “over 20 years experience” in the industry.

Does Crystal Clear North West offer free quotes?

Yes, they offer a “free no obligation advice/quote” to potential customers.

Are there any hidden costs with Crystal Clear North West?

No, the website explicitly states, “There are no hidden costs involved.” Uniquehomefurnishing.co.uk Review

Where is Crystal Clear North West located?

Crystal Clear North West is located at 1 Portugal Street, Bolton, BL1 2AP.

How can I contact Crystal Clear North West?

You can contact them via their online form on the website or by calling them on 07717 078018 or 07846 219107.

Do they service wooden framed windows?

Yes, they specialise in replacing failed or broken glass in both UPVC and wooden framed windows.

What is the typical timeframe for glass panel manufacturing?

Under normal manufacturing conditions, it usually takes 7 to 10 days for the glass panels to be made.

Do they perform a site survey?

Yes, once you have a quote, they will proceed to do a site survey and remeasure at no extra cost.

Does Crystal Clear North West have customer testimonials?

Yes, the website features a “What Clients Say” section with positive testimonials from past customers.

Is Crystal Clear North West active on social media?

Yes, they have a Facebook presence, with links provided on their website.

Can Crystal Clear North West replace just the glass in a double-glazed unit?

Yes, their primary service is replacing failed or broken glass, which typically refers to the sealed double-glazed units within frames.

What kind of mechanisms do they service for doors and windows?

They service and replace various mechanisms for both doors and windows, which can include multi-point locking systems, espagnolette rods, and friction stays.

Do they offer a price match guarantee?

The website states they “will not be beaten on price,” suggesting a commitment to competitive pricing or potentially a price match policy. Bjhelectricalcontractors.co.uk Review

Who are the founders of Crystal Clear North West?

The website lists Shaun Hamilton as the Founder and Mark Davies as the Co-Founder.

Is there an online booking system on their website?

No, the website does not appear to have an online booking system; contact is made via phone or a simple message form.

Can they repair foggy or misted-up double glazing?

Yes, “failed or broken glass” typically includes units that have lost their seal and become foggy or misted between the panes.

Do they offer any warranties on their work?

While not explicitly stated on the homepage, reputable glazing companies often offer warranties on their installations and the materials used. It would be advisable to inquire about this directly when obtaining a quote.

What types of homes do they service?

As a local company, they service residential properties in the North West area requiring window and door glass replacement and repair.