Clearedaway.co.uk Review

Based on checking the website Clearedaway.co.uk, it presents itself as a property services company based in the UK, offering a range of services from property maintenance and renovations to cleaning and waste removal. While the website provides contact information and testimonials, a closer look reveals some key aspects that warrant careful consideration before engaging their services.

Overall Review Summary:

• Website Professionalism: Appears professional, with clear service descriptions.
• Contact Information: Readily available phone number and email address.
• Service Scope: Broad range of property-related services.
• Testimonials: Positive customer feedback displayed.
• Transparency of Pricing: States a “clear pricing promise” but no specific pricing structure is visible on the homepage.
• Regulatory Information: Lacks immediate visible details regarding certifications, accreditations, or company registration numbers, which are typically expected for service providers in the UK.
• Terms and Conditions/Privacy Policy: Not prominently linked or easily accessible from the main page, which is a significant omission for consumer trust and legal compliance.
• Physical Address Verification: While an address is provided, cross-referencing this with official company registers would be a prudent step for due diligence.

The website does a decent job of outlining the services it provides, from kitchen and bathroom installations to full property refurbishments and waste disposal. They highlight an “eco-friendly approach to waste” through recycling and rehoming, which is a commendable ethical stance. However, for a service-based business operating in a highly regulated sector like property maintenance and waste management, the absence of easily locatable crucial information like company registration details, comprehensive terms and conditions, and a clear privacy policy is a notable red flag. Trust is built on transparency, and these elements are foundational for any legitimate and ethically sound business. Without these, potential clients are left with incomplete information, making it difficult to assess the company’s full legitimacy and adherence to UK consumer protection standards.

Best Alternatives for Property Maintenance, Renovation, and Waste Removal in the UK:

• Rated People

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  Amazon.com: Check Amazon for Clearedaway.co.uk Review Latest Discussions & Reviews:

  • Key Features: Connects homeowners with local, vetted tradespeople for various home improvement projects, including property maintenance, renovations, and cleaning. Users can post jobs, get quotes, and read reviews.
  • Average Price: Varies significantly based on the job.
  • Pros: Large network of professionals, review system helps with trust, easy to compare multiple quotes.
  • Cons: Quality can vary, relies on user reviews which might not capture all nuances, requires careful selection.

• Trustpilot

  • Key Features: While not a direct service provider, Trustpilot is an excellent platform to find highly-rated property maintenance and renovation companies based on extensive customer reviews. You can search by service and location.
  • Average Price: N/A (review platform).
  • Pros: Independent and transparent reviews, helps identify reputable companies, broad range of service categories.
  • Cons: You still need to contact companies directly, relies on user-submitted content which can sometimes be manipulated.

• Checkatrade

  • Key Features: A directory of vetted tradespeople in the UK, focusing on quality and reliability. Members are continuously monitored and reviewed by customers. Services include building, maintenance, and waste removal.
  • Average Price: Varies per job and tradesperson.
  • Pros: Tradespeople are background-checked and vetted, strong emphasis on customer satisfaction, dispute resolution service.
  • Cons: Membership fees for tradespeople may be reflected in pricing, not every tradesperson is on the platform.

• MyBuilder

  • Key Features: Similar to Rated People, it allows users to post jobs and receive bids from local tradespeople. Strong emphasis on verified reviews and job histories. Covers everything from small repairs to large renovations.
  • Average Price: Dependent on project scope.
  • Pros: Competitive bidding often leads to good value, detailed profiles and past job photos, good for finding specialists.
  • Cons: Requires active management of bids, quality can still vary despite vetting.

• AnyJunk

  • Key Features: Specialises in on-demand bulky waste collection and rubbish removal across the UK. They offer ethical disposal, aiming for high recycling rates. Easy online booking system.
  • Average Price: £70 – £300+ depending on volume and type of waste.
  • Pros: Convenient, quick service, focus on environmental responsibility, transparent pricing for waste removal.
  • Cons: Primarily for waste removal, not property maintenance or renovation.

• B&Q Installation Services

  • Key Features: For specific home renovation projects like kitchens and bathrooms, B&Q offers professional installation services. This provides a single point of contact for product purchase and installation.
  • Average Price: Varies significantly based on project size and materials.
  • Pros: Convenience of bundled service, reputable brand, often includes warranties on work.
  • Cons: Limited to their product range, potentially higher cost than independent contractors.

• Local Council Waste Services (e.g., City of London Corporation Waste Services)

  • Key Features: Many local councils offer bulky waste collection services for household items, often at a subsidised rate or sometimes even free for certain items. Check your specific local council’s website.
  • Average Price: Often free or low-cost (e.g., £20-£50 per collection).
  • Pros: Cost-effective, official and reliable service, often prioritises ethical disposal.
  • Cons: Limited to household waste, may have specific collection days or restrictions on item types and quantities, not for renovation waste.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Clearedaway.co.uk Review & First Look

Based on an initial assessment of Clearedaway.co.uk, the website presents a clean and professional appearance, aiming to convey trustworthiness and competence in property services. The homepage immediately highlights their core offerings: kitchens, bathrooms, building work, decorating, renovation, refurbishment, gardening, maintenance, and general handyman services. This broad scope suggests a “one-stop shop” approach for property owners in the UK. The site also provides prominent calls to action, such as “Get A Quote” and “Our Services,” making navigation straightforward for potential clients.

Initial Impressions and User Experience

The site loads quickly, and the layout is intuitive, guiding the user through the different service areas. High-quality images are used to showcase dream homes and completed projects, attempting to inspire confidence and visualise potential outcomes for customers. The contact information, including a phone number (+44 1293 690702) and email ([email protected]), is clearly displayed at the top and bottom of the page, which is a positive sign for accessibility. The site also mentions an “eco-friendly approach to waste” by recycling, donating, and re-homing items, which aligns with modern environmental concerns and can be a strong selling point for ethically conscious consumers. This focus on sustainability is well-communicated.

Lack of Key Transparency Elements

However, despite the positive first impression, there are several critical omissions that raise questions about full transparency and trustworthiness. For a business operating in the UK, especially one dealing with property services that involve significant investments, the absence of easily discoverable company registration numbers (e.g., Companies House registration), VAT numbers, or specific licensing information for certain trades is a significant oversight. Most reputable UK businesses prominently display these details in their footer or an “About Us” section to build consumer confidence and comply with legal requirements. Without this, it’s difficult for a potential customer to verify the company’s legal standing and history.

Furthermore, links to comprehensive Terms and Conditions, a Privacy Policy, or a Complaints Procedure are not immediately obvious or accessible from the homepage. These documents are vital for setting expectations, outlining legal obligations for both parties, and ensuring data protection compliance (especially under GDPR in the UK). Their absence can make a company appear less professional and potentially less accountable in the event of disputes or data privacy concerns. While testimonials are present, they are directly embedded on the page rather than linking to an independent review platform which would offer more objective verification.

Clearedaway.co.uk Services

Clearedaway.co.uk offers an extensive array of property services, positioning themselves as a comprehensive solution for homeowners and landlords in the UK. Their stated goal is to help clients “create their Dream Home” through various stages of property enhancement and maintenance. This wide scope is both an advantage and a potential area for scrutiny, as excelling in so many diverse fields can be challenging for a single company. Sterlingdistribution.co.uk Review

Property Maintenance and Renovation Services

The core of Clearedaway.co.uk’s offerings appears to be property maintenance and full-scale renovations. They list:

• Kitchens: Focusing on “beautiful fitted kitchens” as the “heart of the home.” This implies design, supply, and installation.
• Bathrooms: From “stylish new bathroom suites” to “stunning wet rooms,” suggesting a complete design and fitting service, aiming for a “spa-like experience.”
• Building Work & Extensions: Implied by their specialisation in “full property renovations, extensions and full projects,” indicating structural alterations and additions.
• Decorating: A key part of finishing any renovation, covering painting, wallpapering, etc.
• Renovation & Refurbishment: This encompasses a broad spectrum of modernising properties, from bringing a “downstairs loo into the 21st century” to creating “fully-functioning family rooms.”

The narrative emphasises the cost-effectiveness of refurbishing over buying a new property, especially when the current location is ideal. This resonates with many homeowners looking to maximise their existing assets.

Gardening and Handyman Services

Beyond major renovations, Clearedaway.co.uk also provides more general property upkeep services:

• Gardening: Described vividly with a playful analogy to the Amazon jungle, they offer cutting, trimming, chopping, mowing, and ethical disposal of green waste. This addresses common homeowner pain points related to overgrown outdoor spaces.
• General Handyman Services: This category implies a wide range of minor repairs and odd jobs around the house that don’t fall under major renovation projects. This service is often highly sought after by those who need quick fixes or lack the skills for small tasks.

Specialist Cleaning and Waste Removal

A distinct and well-highlighted area of their service is waste management and cleaning, which aligns with their company name “Cleared Away”:

Hdcs.co.uk Review

• Waste Removal: They explicitly mention an “eco-friendly approach to waste,” which includes recycling, donating, and re-homing items. This commitment to reducing landfill waste and supporting charities is a strong ethical positive. Testimonials specifically mention “rubbish clearance” and “cleared everything away and then tidied up,” reinforcing this aspect.
• Specialist Cleaning/COVID-19: This suggests expertise in deeper cleaning protocols, possibly including sanitisation or post-construction cleaning, which became particularly relevant during and after the pandemic.
• End of Tenancy Clean: Tailored for landlords or tenants, ensuring properties are “feeling, looking and smelling fresh” for new occupants.
• Builders Cleans: Aimed at construction firms and developers, offering comprehensive cleaning of new builds, renovations, and refurbishments to “tight deadlines, budgets and high standards.” This highlights their capability for large-scale commercial cleaning.

The inclusion of the “Rehome” service, where they “upcycle, restore and then sell” collected items of value to donate profits, further solidifies their commitment to ethical and community-minded practices. This is a unique selling proposition that could appeal to clients who prefer to see their discarded items put to good use rather than simply binned.

Clearedaway.co.uk Pros & Cons

When evaluating Clearedaway.co.uk, it’s essential to weigh its strengths against areas where it falls short, particularly from a consumer trust and transparency perspective. While the services offered seem comprehensive and well-intentioned, certain omissions on the website itself present notable drawbacks.

Pros

• Comprehensive Service Offering: The website clearly outlines a wide array of services, from full property renovations (kitchens, bathrooms, extensions) to general maintenance, gardening, and various cleaning services (end-of-tenancy, builders’ cleans, specialist cleans). This makes them a potential “one-stop shop” for many property needs.
• Clear Communication of Service Scope: The descriptions for each service are straightforward and aim to clarify what clients can expect, for example, creating “spa-like” bathrooms or “fully-functioning family rooms.”
• Eco-Friendly and Ethical Approach to Waste: A significant positive is their explicit commitment to recycling, donating, and re-homing waste. They state they “don’t pay the extortionate landfill fees – passing the savings back to our clients and on to the charities we support.” This aligns with modern ethical consumption and sustainability values. Their “Rehome” service, which involves upcycling and selling items for charity, is a strong, tangible example of this commitment.
• Accessible Contact Information: The phone number (+44 1293 690702) and email ([email protected]) are prominently displayed on the homepage, making it easy for potential clients to get in touch.
• Positive Testimonials Displayed: The website features numerous positive testimonials, with names and dates, detailing satisfactory experiences across various services (rubbish clearance, furniture moving, decorating, shed removal). A Trustpilot score of 4.8 out of 5 based on 70 reviews is also cited, which, if verifiable independently, suggests a good track record of customer satisfaction.
• Focus on Customer Service: Testimonials frequently mention punctuality, efficiency, tidiness, and a friendly approach (e.g., “Harry was chatty and informative,” “Andrew and his team member Ash worked hard all day only stopping to check that I was happy with the progress”). This indicates a focus on client experience.
• Mobile Responsiveness: The website appears to be mobile-friendly, ensuring a good user experience across various devices.

Cons

• Lack of Essential UK Regulatory Information: A major drawback is the absence of prominently displayed company registration details (such as a Companies House registration number) and VAT numbers. In the UK, reputable businesses, especially those dealing with significant property projects, typically make this information easily accessible. This omission makes independent verification of the company’s legal status challenging and reduces trust.
• Missing Legal Policies (T&Cs, Privacy Policy): There are no readily visible links to comprehensive Terms and Conditions, a Privacy Policy, or a Complaints Procedure from the homepage. These documents are crucial for consumer protection, outlining service agreements, payment terms, cancellation policies, liability, and data handling practices. Their absence is a significant red flag for transparency and legal compliance (especially concerning GDPR).
• Unverified Testimonials: While testimonials are present, they are embedded directly on the page. Although a Trustpilot score is cited, direct links to their independent Trustpilot profile for immediate verification are not provided. This makes it harder for users to cross-reference and confirm the authenticity of the reviews.
• No Clear Pricing Structure/Estimates: While they mention a “clear pricing promise,” no actual pricing models, estimated costs for typical jobs, or even a basic explanation of how quotes are generated (e.g., hourly rates, project-based, material costs separate) are provided on the website. This lack of initial cost transparency can deter potential clients who prefer to understand general budgetary requirements upfront.
• Generic Service Descriptions: While the services are listed, some descriptions are quite generic (e.g., “Whether you are looking for a stylish new bathroom suite…”). More detailed explanations of processes, typical timelines, or specific methods used would enhance credibility and manage client expectations.
• No Portfolio/Case Studies: Beyond general statements and a few blog posts, there isn’t a dedicated portfolio or case study section with before-and-after photos, detailed project descriptions, or client testimonials specifically linked to those projects. This would provide stronger visual evidence of their capabilities and quality of work.
• Limited Information on Team/Expertise: While specific team members are mentioned in testimonials (Harry, Andrew, Ash), there’s no “About Us” section detailing the company’s history, the qualifications of its team members, or their collective experience, which could further build trust and demonstrate expertise.

Clearedaway.co.uk Alternatives

When evaluating property services in the UK, especially for significant projects like renovations, or for essential services like waste removal and handyman tasks, it’s crucial to consider established platforms and reputable local options. Since Clearedaway.co.uk shows some gaps in transparency regarding regulatory information and legal policies, exploring widely recognised alternatives is a prudent approach.

Leading UK Trade Platforms

Many UK consumers turn to online platforms that vet tradespeople and offer structured review systems. These platforms often provide a layer of accountability that individual company websites might lack.

• Checkatrade: This is arguably one of the most recognised platforms in the UK for finding vetted tradespeople. Chintys.co.uk Review

  • Vetting Process: Checkatrade conducts checks on tradespeople, including qualifications, insurance, and customer references. They have a strict vetting process which includes identity checks, qualification checks, and checking public liability insurance. This offers a level of assurance that Clearedaway.co.uk doesn’t explicitly display on its own site.
  • Customer Reviews: A robust review system allows customers to rate tradespeople on various criteria like reliability, tidiness, and quality of work. These reviews are typically more trustworthy as they are managed by an independent third party.
  • Services Covered: Similar to Clearedaway.co.uk, you can find professionals for property maintenance, renovations (kitchens, bathrooms), building work, gardening, and waste removal.
  • Dispute Resolution: They offer a mediation service if issues arise between a customer and a tradesperson.

• Rated People: Another popular online marketplace connecting homeowners with local tradespeople.

  • Job Posting System: Users post their job requirements, and interested tradespeople then bid for the work. This can lead to competitive pricing.
  • Review and Rating System: Tradespeople on Rated People are rated and reviewed by previous customers, providing transparency about their performance.
  • Service Variety: Covers a broad spectrum of home improvement and repair services, including those offered by Clearedaway.co.uk.

• MyBuilder: Focuses on connecting homeowners with skilled tradespeople, with a strong emphasis on reputation.

  • Shortlisting and Invites: Homeowners can shortlist tradespeople and invite them to quote, giving them more control over who they engage.
  • Verified Reviews: MyBuilder places a high priority on verified reviews, often encouraging detailed feedback from customers.
  • Project Variety: From small handyman jobs to major refurbishment projects, it caters to a wide range of needs.

Specialist Waste Removal Services

For waste disposal, which Clearedaway.co.uk highlights, dedicated services often offer more specific pricing and streamlined processes.

• AnyJunk: A leading on-demand bulky waste removal service in the UK.

  • Online Booking: Easy online booking with clear pricing based on volume.
  • Ethical Disposal: Strong emphasis on diverting waste from landfill through recycling and donation, similar to Clearedaway.co.uk’s stated ethos. They provide transparency on what happens to your waste.
  • Reliability: Known for professional and prompt service.

• Local Council Bulky Waste Collection: For household waste and specific items, local councils often provide services that are highly cost-effective or even free. Nationwidewastesolutions.co.uk Review

  • Affordability: Usually the cheapest option, sometimes free for certain items or during specific campaigns.
  • Limitations: May have restrictions on types of items, quantities, and specific collection days. Booking often required in advance.
  • Verification: Check your specific local council’s website (e.g., by searching for “bulky waste collection [your council name]”).

General Property Service Providers

For more extensive projects, established building and renovation companies or larger service groups might offer more robust assurances.

• Trade directories like Yellow Pages or Thompson Local: While traditional, these directories can still be useful for finding local, established businesses. It’s crucial to independently verify any company found here.

  • Local Focus: Good for finding businesses operating specifically in your area.
  • Verification: Requires due diligence by the consumer, including checking reviews, company registration, and insurance.

• Local, Reputable Building Companies: Often, the best way to find a reliable builder for renovations is through word-of-mouth recommendations from friends, family, or neighbours who have had positive experiences. These companies might not have extensive online presence but rely on reputation.

  • Personalised Service: Often provide more tailored and flexible services.
  • Trust through Recommendation: High level of trust if recommended by a known source.
  • Verification: Always ask for references, proof of insurance, and review past work.

How to Assess a Property Services Company

Engaging a property services company, whether for a minor repair or a major renovation, requires diligent assessment to ensure quality, reliability, and ethical practices. Based on the insights from Clearedaway.co.uk’s website review, here’s a structured approach to vetting any such company.

Verifying Company Legitimacy and Credentials

The first step should always be to confirm the company’s legal standing and official registrations. This information is foundational for consumer protection. Blonde-and-wise.co.uk Review

• Companies House Registration: In the UK, most legitimate businesses are registered with Companies House. Always look for a company registration number (e.g., 01234567) on their website, typically in the footer, About Us page, or Contact Us section. You can then use this number to search the Companies House website to verify their active status, registered address, and filing history. A lack of this number is a significant red flag.
• VAT Registration: If the company charges VAT, they should have a VAT registration number. This also indicates a certain level of turnover and formal business operation. You can check the validity of a UK VAT number via the Europa VIES VAT number validation tool.
• Public Liability Insurance: Property services involve inherent risks. A reputable company should hold Public Liability Insurance to cover damages or injuries that might occur during their work. While they might not display the policy number on their site, they should be able to provide proof upon request. Ask for their certificate of insurance.
• Trade Body Memberships/Accreditations: Look for memberships in relevant trade associations (e.g., Federation of Master Builders, TrustMark, Gas Safe Register for gas work, NICEIC for electrical work, or specific plumbing associations). These memberships often signify adherence to industry standards, codes of conduct, and provide avenues for dispute resolution. For waste carriers, check if they are registered with the Environment Agency.

Transparency and Legal Compliance

Beyond basic registration, a trustworthy company will be upfront about their operational policies and customer rights.

• Terms and Conditions (T&Cs): A comprehensive set of T&Cs should be easily accessible. These documents outline:
  • Scope of services and what’s included/excluded.
  • Payment terms, deposits, and invoicing.
  • Cancellation policies for both parties.
  • Warranty or guarantee on work performed.
  • Liability clauses.
  • Dispute resolution procedures.
  • It’s crucial to read these thoroughly before committing to any service.
• Privacy Policy: With GDPR in effect, a clear Privacy Policy is mandatory. It should detail how the company collects, uses, stores, and protects your personal data.
• Complaints Procedure: A clear and accessible process for handling customer complaints shows that the company takes customer satisfaction seriously and is prepared to address issues professionally.

Assessing Reputation and Work Quality

While testimonials on a company’s own site are a start, independent verification is key.

• Independent Review Platforms: Check platforms like Trustpilot (UK), Google Reviews, Checkatrade, and Rated People. Look not just at the star rating, but also the volume of reviews, the recency, and how the company responds to negative feedback. A company that engages professionally with criticism often indicates good customer service.
• Case Studies and Portfolio: For renovation and building work, a strong portfolio with “before and after” photos, detailed project descriptions, and client testimonials specific to those projects provides tangible evidence of their capabilities and aesthetic.
• References: Don’t hesitate to ask for references from previous clients for similar work they have done. Contacting these references directly can provide invaluable insights.
• Physical Presence/Office Visit: If possible, visiting their registered office or workshop can provide a sense of their professionalism and operational scale. While not always feasible, it adds another layer of verification.

Quotations and Contracts

• Detailed Quotes: Always insist on a written, detailed quote that breaks down costs for labour, materials, waste disposal, and any other charges. Avoid vague estimates.
• Contract: For significant work, a formal contract outlining the agreed scope, timeline, payment schedule, and terms is essential for both parties’ protection.

By applying these rigorous assessment criteria, consumers can significantly mitigate risks and choose a property services company that is not only competent but also transparent and trustworthy.

Clearedaway.co.uk Pricing

The Clearedaway.co.uk website, while detailing an extensive list of services, provides very limited information regarding its pricing structure. This lack of upfront cost transparency is a common characteristic of service-based businesses that offer bespoke solutions, but it also creates a hurdle for potential customers looking to gauge affordability or compare options.

Absence of Visible Pricing Models

On the homepage, Clearedaway.co.uk states a “clear pricing promise.” However, there are no published price lists, estimated costs, hourly rates, or package deals for any of their services – be it kitchen installations, garden clearances, or end-of-tenancy cleans. This means that anyone interested in their services must go through the “Get A Quote” process to obtain any financial details. Lumaland-beanbag.co.uk Review

This approach suggests that:

• Customised Quotations: Each project is likely assessed individually. Factors like the size and complexity of the job, the materials required, the time estimated, and the specific labour involved will all influence the final price. For a full property renovation, for instance, a fixed price list would be impractical given the variability.
• On-Site Assessment Needed: For services like waste removal, garden clearance, or larger building projects, an on-site visit would almost certainly be required to accurately assess the scope of work and generate a precise quote. This prevents miscommunications and unexpected costs later.
• Competitive Bidding: By not publishing prices, they can adjust quotes to be competitive based on the specific client, location, and demand, without being locked into a fixed rate.

How to Obtain a Quote

The website consistently directs users to “Get A Quote” or “Book an Appointment.” This likely involves:

1. Initial Contact: Filling out an online form, sending an email to [email protected], or calling +44 1293 690702.
2. Information Gathering: Providing details about the service required, including the type of work, location, and any specific requirements or photos if applicable (as mentioned in testimonials for rubbish clearance).
3. Site Visit/Consultation: For larger projects like renovations or extensions, an in-person visit by a Clearedaway.co.uk representative would be essential to survey the property, discuss options, and gather all necessary information for a detailed quotation.
4. Quote Presentation: A formal, written quote would then be provided, outlining the scope of work, estimated timelines, and the total cost.

Implications of Undisclosed Pricing

• Budgeting Challenges: For potential clients, the absence of even a general price range makes it difficult to ascertain if Clearedaway.co.uk’s services align with their budget before initiating contact. This might deter some individuals who prefer upfront transparency.
• Comparison Difficulties: Comparing Clearedaway.co.uk with other service providers becomes more time-consuming as it requires obtaining a custom quote from each, rather than comparing published rates.
• Negotiation Potential: While not explicitly stated, the quote-based system might allow for some degree of negotiation, especially for larger projects, as opposed to fixed prices.

In summary, while Clearedaway.co.uk promises “clear pricing,” this clarity only becomes apparent after direct engagement and a custom quote process. This is typical for bespoke property services, but it does place the onus on the customer to actively seek out pricing information.

Clearedaway.co.uk vs. Professional Standards

Comparing Clearedaway.co.uk to established professional standards in the UK property services industry reveals areas where the company aligns well and others where it falls short. Professional standards typically encompass not just the quality of work, but also transparency, legal compliance, and customer safeguards.

Adherence to Professional Service Delivery

• Service Scope: Clearedaway.co.uk offers a comprehensive range of services (kitchens, bathrooms, building, decorating, maintenance, gardening, waste removal). This breadth is common among larger, established property service companies that aim to be a single point of contact for clients. Many professional firms strive to offer integrated solutions.
• Customer Focus (as per testimonials): The testimonials highlight punctuality, efficiency, tidiness, and good communication (“chatty and informative,” “stopped to check that I was happy”). These are all hallmarks of professional service delivery. Reputable companies pride themselves on maintaining a high standard of customer interaction.
• Eco-Friendly Practices: Their commitment to recycling, donating, and re-homing waste sets a positive professional standard for environmental responsibility. This is increasingly important in the waste management sector, where ethical disposal is a key differentiator for professional and compliant operators. Many leading firms now publish their waste diversion rates.
• Quotation Process: While not explicitly detailed, the “Get A Quote” model is standard for bespoke property projects. Professional companies always provide detailed, written quotes after an assessment, breaking down costs and scope.

Gaps in Meeting Full Professional Standards

This is where Clearedaway.co.uk exhibits significant areas for improvement when measured against the expectations of a fully transparent and compliant UK business. Joav.co.uk Review

• Regulatory Transparency:

  • Companies House Registration: A fundamental professional standard in the UK is to clearly display the company’s registration number (e.g., in the footer or ‘About Us’). This allows clients to verify the company’s legal existence, active status, and director information via Companies House. The absence of this on Clearedaway.co.uk’s homepage is a significant deviation from best practice.
  • VAT Registration: Similarly, if a company is VAT registered (which most professional service companies of this scale would be), the VAT number should be easily findable.
  • Licensing/Accreditations: For certain trades (e.g., gas, electricity, waste carrier), specific licenses or accreditations are legally required or highly recommended by industry bodies. Professional companies usually flaunt these (e.g., Gas Safe Register, NICEIC, Environment Agency Waste Carrier License). While Clearedaway.co.uk mentions “eco-friendly waste” disposal, it doesn’t explicitly state its waste carrier registration, which is legally required for transporting waste. This is a crucial professional standard for waste management services.

• Legal Documentation and Consumer Protection:

  • Terms and Conditions (T&Cs): Professional companies always have comprehensive T&Cs available on their website. These protect both the service provider and the consumer by outlining service agreements, payment terms, cancellation policies, warranties, and liability. The lack of readily accessible T&Cs on Clearedaway.co.uk is a major concern from a professional standpoint.
  • Privacy Policy: Under GDPR (General Data Protection Regulation) in the UK, a clear and accessible Privacy Policy is a legal requirement. It details how personal data is collected, used, stored, and protected. Its absence is a compliance oversight.
  • Complaints Procedure: A transparent and formal complaints procedure is a hallmark of professional customer service. It shows the company is prepared to address issues systematically and fairly.

• Independent Verification of Reputation: While Clearedaway.co.uk cites a Trustpilot score, professional standards often include linking directly to their profiles on independent review sites like Trustpilot, Checkatrade, or Google Reviews. This allows for easier, third-party verification of testimonials and overall reputation.

• Detailed Portfolio/Case Studies: Professional builders and renovators typically showcase their work extensively through detailed case studies with before-and-after photos, project descriptions, and client feedback. While Clearedaway.co.uk has blog posts, a dedicated portfolio section would significantly enhance their professional image and provide tangible proof of their capabilities.

In essence, while Clearedaway.co.uk appears to deliver on the operational front, its website lacks the robust transparency and easily verifiable legal documentation that are standard expectations for professional property services companies operating in the regulated UK market. This disparity in online presence versus implied service quality highlights the need for careful due diligence by potential clients. Buyanypart.co.uk Review

How to Safeguard Your Property Project

Embarking on any property project, from minor repairs to major renovations, involves significant investment and potential risks. To safeguard your interests and ensure a smooth, satisfactory outcome, it’s crucial to adopt a proactive and systematic approach. This involves thorough due diligence, clear communication, and robust contractual agreements.

Due Diligence Before Engagement

Before you even get to the quoting stage, invest time in researching potential service providers. This goes beyond just reading their website.

1. Verify Legal Standing:

   • Companies House: Always check if the company is registered with Companies House. Look for their company registration number on their website (usually in the footer or ‘About Us’ section) and use it to search the Companies House register. Confirm they are actively trading and review their filing history.
   • VAT Registration: If applicable, verify their VAT number via the Europa VIES VAT number validation tool.
   • Waste Carrier License (if applicable): For waste removal, ensure they are registered as a waste carrier with the Environment Agency. This is a legal requirement in the UK and indicates responsible disposal.

2. Check Insurance:

   • Public Liability Insurance: Request proof of their Public Liability Insurance. This protects you in case of accidental damage to your property or injury to a third party caused by their work. A minimum of £2 million coverage is usually recommended for property-related work.
   • Employer’s Liability Insurance: If they employ staff, they are legally required to have Employer’s Liability Insurance.

3. Review Independent References and Reputation: Pickablock.co.uk Review

   • Third-Party Review Platforms: Don’t rely solely on testimonials on their own website. Cross-reference their reputation on independent platforms like Trustpilot, Checkatrade, Rated People, and Google Reviews. Pay attention to both positive and negative reviews, and how the company responds to criticism. A company that professionally addresses complaints is often more trustworthy than one with only glowing, unverified reviews.
   • Ask for Client References: Request contact details for 2-3 recent clients who had similar work done. Contact them to inquire about their experience, project management, adherence to budget and timeline, and overall satisfaction.
   • View Past Work: If possible, ask to see examples of their completed work, either in person or via a comprehensive portfolio with detailed before-and-after photos and descriptions.

4. Verify Trade Body Memberships: Look for memberships with relevant trade associations (e.g., Federation of Master Builders, National Federation of Builders, Gas Safe Register, NICEIC, Which? Trusted Traders). These bodies often have codes of conduct, offer dispute resolution services, and require members to meet certain standards.

Clear Communication and Contractual Agreements

Once you’ve shortlisted a company, ensure all aspects of the project are clearly documented.

1. Detailed Quotations:

   • Always obtain a written, itemised quote, not just an estimate. It should break down costs for labour, materials, plant hire, waste disposal, and VAT.
   • Clarify what is and isn’t included in the price to avoid hidden costs.
   • Ensure the quote specifies payment terms (e.g., upfront deposit percentage, stage payments, final payment upon completion). Be wary of companies asking for large upfront payments (more than 25-30% for materials is usually acceptable, less for labour).

2. Comprehensive Contract:

   • For any significant project, a formal written contract is essential. This legally binding document should clearly define:
     • Scope of Work: Detailed description of all tasks to be performed.
     • Materials: Specific materials to be used (quality, brand, quantity).
     • Timeline: Start and estimated completion dates, including milestones.
     • Payment Schedule: Clear breakdown of payments linked to completed stages of work.
     • Variation Procedures: How changes to the scope of work will be agreed upon and priced.
     • Liability and Insurance: Confirmation of their insurance cover and what they are liable for.
     • Dispute Resolution: Agreed process for resolving any disagreements.
     • Warranties/Guarantees: Details of any guarantees on workmanship or materials.
   • Never sign a contract you don’t fully understand. Consider having a legal professional review large contracts.

3. Communication Protocol: Agree on a communication plan: who is your primary contact, how often will updates be provided, and what channels will be used (email, phone, in-person meetings). Document all significant communications. Numberoneautosalvage.co.uk Review

Project Management and Payments

• Supervise Progress: Regularly check on the work progress against the agreed timeline and quality standards.
• Stage Payments: Pay in stages as work is completed and you are satisfied. Avoid paying for work that hasn’t been done or materials that haven’t been delivered. Retain a final payment (e.g., 5-10%) until all snags are rectified and you are fully satisfied with the completed work.
• Documentation: Keep detailed records of all correspondence, quotes, contracts, invoices, and payment receipts. Take photos of the work at different stages.

By meticulously following these steps, you can significantly reduce the risks associated with property projects and increase the likelihood of a successful and stress-free outcome.

FAQ

Is Clearedaway.co.uk a legitimate company?

Based on the website’s content, Clearedaway.co.uk presents itself as an operational property services company in the UK, with a contact phone number, email, and physical address provided. However, a full assessment of legitimacy would require verifying their company registration details (e.g., with Companies House) and legal policies (Terms and Conditions, Privacy Policy), which are not prominently displayed on their homepage.

What services does Clearedaway.co.uk offer?

Clearedaway.co.uk offers a wide range of property services, including kitchens, bathrooms, general building work, decorating, renovation, refurbishment, gardening, general handyman services, specialist cleaning (including COVID-19 cleaning), end-of-tenancy cleans, builders’ cleans, and waste removal with an eco-friendly approach.

How can I get a quote from Clearedaway.co.uk?

You can get a quote from Clearedaway.co.uk by clicking on the “Get A Quote” buttons on their website, which likely leads to an inquiry form, or by contacting them directly via phone at +44 1293 690702 or email at [email protected].

Does Clearedaway.co.uk handle waste disposal ethically?

Yes, Clearedaway.co.uk explicitly states they have a “plane-t-conscious and eco-friendly approach to waste.” They claim to recycle, donate, and re-home waste items, passing savings to clients and supporting charities. They also mention an “upcycle, restore and then sell” process for valuable items to generate donations. Nationalwholesale.co.uk Review

Are there testimonials for Clearedaway.co.uk?

Yes, the Clearedaway.co.uk homepage displays several positive testimonials from customers, along with their names and dates. They also cite a Trustpilot rating of 4.8 out of 5 based on 70 reviews.

Is Clearedaway.co.uk a national service or local?

Based on the address provided (64 Hurst Rd, Northumberland Heath, Erith DA8 3EN) and the general nature of their services, it appears to be a local or regional service primarily operating within the UK, likely in the Kent/London area, rather than a nationwide operation.

Does Clearedaway.co.uk offer free consultations?

The website does not explicitly state “free consultations,” but the “Get A Quote” and “Book an Appointment” options suggest an initial discussion or site visit to assess the project and provide a quote, which is typically standard practice for such services.

What should I look for in a property services company’s website?

You should look for clear contact information, a detailed list of services, genuine customer testimonials (ideally linked to independent review platforms), prominently displayed company registration numbers, VAT numbers, and easily accessible legal documents like Terms and Conditions and a Privacy Policy.

How important is Public Liability Insurance for property services?

Public Liability Insurance is extremely important for property services. It protects you in case of accidental damage to your property or injury to a third party (like a neighbour) caused by the company’s work. Always ask for proof of their policy and coverage. Cheshire-plantation-shutters.co.uk Review

What is the typical payment structure for home renovation projects?

Typical payment structures for home renovation projects usually involve an upfront deposit (often 10-25%), followed by stage payments linked to agreed milestones of completed work, and a final payment (a retention, e.g., 5-10%) upon satisfactory completion of all work and rectification of any snags. Be wary of companies asking for excessively large upfront payments.

How can I verify a company’s registration in the UK?

You can verify a company’s registration in the UK by looking for their company registration number on their website (usually in the footer) and then searching for that number on the Companies House website.

What are some ethical alternatives to Clearedaway.co.uk for property services?

Ethical alternatives for property services in the UK include platforms like Checkatrade, Rated People, and MyBuilder, which vet tradespeople and offer structured review systems. For waste removal, AnyJunk and local council bulky waste services are good options.

Does Clearedaway.co.uk provide warranties on their work?

The website does not explicitly state details about warranties or guarantees on their workmanship. This information should ideally be covered in their Terms and Conditions or discussed during the quotation process.

How long does it take to get a project started with Clearedaway.co.uk?

The website doesn’t provide specific timelines for project initiation. This would depend on their current workload, the complexity of your project, and the time taken for quoting and agreement processes. It’s best to inquire directly when you request a quote. Advance-drivertraining.co.uk Review

What should be included in a detailed quote for property work?

A detailed quote should include an itemised breakdown of labour costs, material costs, any sub-contractor fees, waste disposal charges, VAT, and a clear description of the scope of work to be performed, including what is and isn’t included.

Why are Terms and Conditions important for property services?

Terms and Conditions are crucial because they legally define the agreement between you and the service provider, outlining service scope, payment terms, cancellation policies, warranties, liabilities, and dispute resolution procedures, protecting both parties.

Can Clearedaway.co.uk assist with commercial property maintenance?

While the homepage text focuses heavily on “Dream Home” and residential services, the mention of “Builders Cleans” and “Comprehensive new builds, renovations and refurbishments” for “construction firms, builders, architects, surveyors and shop fitters” suggests they do cater to commercial or larger-scale projects as well.

Is it safe to pay a large deposit upfront for property work?

It is generally not advisable to pay a very large deposit upfront (e.g., more than 25-30% for materials or initial mobilisation) for property work. Reputable companies typically ask for reasonable deposits and then link further payments to achieved milestones throughout the project.

How can I ensure proper waste disposal by a contractor?

To ensure proper waste disposal, check if the contractor is a registered waste carrier with the Environment Agency. Also, ask for waste transfer notes or copies of receipts from licensed waste disposal sites to confirm your waste has been disposed of legally and ethically. Duotool.co.uk Review

Does Clearedaway.co.uk offer emergency property services?

The website does not explicitly mention emergency services. Their “Get A Quote” and “Book an Appointment” process suggests scheduled work rather than immediate emergency response. You would need to contact them directly to inquire about urgent needs.