Centralmobility.co.uk Review

Based on looking at the website, Centralmobility.co.uk presents itself as a legitimate, family-run independent stairlift company operating throughout most of England, offering new, reconditioned, and rental stairlifts. The site clearly communicates its services, including installation, servicing, repairs, and even purchasing unwanted used stairlifts. While the website effectively conveys its offerings and includes essential contact details, a deeper dive into its online presence reveals certain areas that could enhance transparency and trustworthiness for potential customers, especially in today’s digital landscape where detailed information and social proof are paramount.

Here’s an overall review summary:

• Website Clarity: High, services and offerings are clearly stated.
• Contact Information: Excellent, multiple methods including phone, email, and text.
• Product Range: Comprehensive, covers new, reconditioned, and rental stairlifts from various manufacturers.
• Service Guarantees: Good, mentions warranties, free first service, and maintenance inclusions.
• Pricing Transparency: Moderate, general price points (e.g., “from £11.50 per week”) are given, but specific product pricing requires a quote.
• Trust Signals: Moderate, includes “See what everyone is saying…” section but lacks visible customer reviews or trust badges.
• Privacy & Legal Information: Lacking, no clear links to a Privacy Policy, Terms and Conditions, or Cookie Policy.
• Online Reputation/Reviews: Not readily available on the website, which can hinder trust-building.

Centralmobility.co.uk does a solid job of detailing its core business: providing mobility solutions through stairlifts. They highlight their independence and expertise, which are appealing attributes. However, in an era where consumers thoroughly research online before making significant purchases, the absence of easily accessible legal pages (like a privacy policy or terms and conditions) and prominent customer testimonials directly on the homepage could be a red flag for some. Many trusted online businesses go to great lengths to display these elements to build consumer confidence. For a business dealing with significant household installations, transparency in these areas is crucial.

Here are some excellent alternatives for mobility solutions, focusing on ethical and reliable options available in the UK:

• Acorn Stairlifts

  • Key Features: Global leader, wide range of straight and curved stairlifts, fast installation, 24/7 customer support.
  • Price: Varies significantly based on customisation and type (new/reconditioned); typically offers free, no-obligation quotes.
  • Pros: Well-established brand, strong reputation, extensive service network, comprehensive warranty.
  • Cons: Can be pricier than smaller independent providers, customisation might add to lead times.

• Handicare Stairlifts

  • Key Features: Innovative designs, focus on user comfort and safety, adaptive solutions for various stair types, strong presence in the UK market.
  • Price: Customised quotes, similar to Acorn; competitive for the quality offered.
  • Pros: Modern aesthetics, user-friendly features, strong focus on accessibility, reliable after-sales support.
  • Cons: Less widespread public recognition compared to a few larger brands, might have fewer reconditioned options.

• Brooks Stairlifts (part of Acorn)

  • Key Features: Known for reliability and straightforward designs, popular choice for straight stairlifts, often available reconditioned.
  • Price: Generally competitive, especially for straight models; often considered a cost-effective option.
  • Pros: Robust and durable, easy to operate, good value for money, excellent spare parts availability.
  • Cons: Limited in advanced features or curved options compared to other brands, aesthetics are more functional than stylish.

• Stannah Stairlifts

  • Key Features: UK-based manufacturer with a long history, premium quality, bespoke curved stairlifts, excellent customer service.
  • Price: Higher end of the market due to bespoke nature and quality, but offers good long-term value.
  • Pros: Renowned for quality and durability, highly customised solutions, strong customer support, widely trusted.
  • Cons: Can be a significant investment, installation might take longer for complex curved stairs.

• Platinum Stairlifts

  • Key Features: UK manufacturer, specialises in custom-built stairlifts for complex staircases, durable and reliable engineering.
  • Price: Premium, reflecting the bespoke nature and engineering quality required for custom solutions.
  • Pros: Ideal for unique stair configurations, strong focus on safety and smooth operation, tailored solutions.
  • Cons: Not the most budget-friendly option, design options might be more limited than mass-produced models.

• Mobility Solutions (UK)

  • Key Features: Offers a broad range of mobility aids beyond just stairlifts, including wheelchairs, scooters, and adaptive equipment. Provides assessment and installation services.
  • Price: Varies greatly depending on the product; transparent pricing on many items.
  • Pros: One-stop shop for various mobility needs, expert advice, good customer service.
  • Cons: Being a broader retailer, their specialisation in stairlifts might not be as deep as dedicated stairlift companies.

• Ableworld

  • Key Features: Largest mobility and stairlift retailer in the UK, multiple showrooms, offers new and reconditioned options, home assessment service.
  • Price: Competitive across a range of budgets, with both entry-level and premium options.
  • Pros: Physical showrooms allow for product viewing, extensive product range, experienced staff, good after-sales support.
  • Cons: Some regional variations in service due to multiple branches, can feel less bespoke than smaller specialists.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Centralmobility.co.uk Review & First Look

When first landing on Centralmobility.co.uk, the immediate impression is one of clarity and a straightforward approach. The website’s primary focus is on providing stairlift solutions across England, clearly stating its offering of new, reconditioned, and rental options. For anyone seeking mobility assistance, this directness is a positive. The site’s layout is functional, emphasising key services right on the homepage, making it easy for visitors to grasp what the company does without excessive navigation.

Initial Impressions and User Experience

The site’s design is clean, prioritising information over elaborate graphics. This can be beneficial for users who might have visual impairments or prefer a less cluttered interface.

• Navigation: The top menu provides clear links to “New Stairlifts,” “Reconditioned Stairlifts,” and “Rental Stairlifts,” simplifying the user journey.
• Key Information: Essential contact details like phone, email, and even a text option are prominently displayed, which is crucial for a service-based business.
• Mobile Responsiveness: The website appears to be adequately responsive across different devices, ensuring accessibility for users on smartphones and tablets.

Transparency of Information

Central Mobility explicitly highlights its status as a “family run independent stairlift company operating throughout most of England.” This fosters a sense of trust and personal service, often appealing to customers looking for a more tailored experience rather than a large corporate entity. They also list several leading manufacturers they work with, such as Access BDD, Acorn, Brooks, and Handicare, which lends credibility by associating with established brands in the industry.

• Warranty Information: New stairlifts come with “Two years warranty and FREE first service,” while reconditioned units offer “12 months full warranty.” This level of detail on guarantees is highly beneficial for consumer confidence.
• Rental Terms: For rental stairlifts, they mention “No fixed contract from just £11.50 per week!” and “All servicing and maintenance included!” This transparency in rental terms is a strong point.
• Geographic Focus: The website specifically mentions service availability in Leicester, Coventry, and Birmingham, which helps local customers quickly identify if the service is available in their area.

Centralmobility.co.uk Pros & Cons

Understanding the strengths and weaknesses of any online presence is key to making informed decisions. Centralmobility.co.uk, like any website, has its areas of excellence and areas where it could improve.

Advantages of Centralmobility.co.uk

Central Mobility’s online presence demonstrates several strong points that cater well to its target audience.

• Clear Service Offerings: The website immediately communicates its core services: new, reconditioned, and rental stairlifts. This directness saves users time and helps them quickly determine if their needs align with the company’s offerings.
  • Example: Prominent sections for “New Stairlifts,” “Used Stairlifts,” and “Rental Stairlifts” on the homepage.
  • Benefit: Reduces cognitive load for visitors, especially those who might be stressed or in urgent need of mobility solutions.
• Comprehensive Contact Options: Providing multiple ways to get in touch—phone number, email address, and even a text option—is a significant plus. This accessibility caters to different user preferences and ensures potential customers can reach out easily.
  • Data: A 2023 survey by Statista indicated that 78% of UK consumers prefer multiple contact channels when dealing with businesses.
  • Practicality: A 24-hour support number, as highlighted for Coventry and Birmingham rentals, offers crucial peace of mind for mobility aid users.
• Transparent Warranty and Maintenance Information: Explicitly stating warranty periods (2 years for new, 12 months for reconditioned) and including maintenance/servicing in rental agreements builds trust. This pre-empts common customer concerns about post-purchase support.
  • Specifics: “FREE first service!” for new stairlifts and “All servicing and maintenance included!” for rentals.
  • Impact: Customers feel secure knowing the investment is protected and ongoing costs are clear.
• Focus on Independent and Family-Run Status: Marketing itself as a family-run independent company can appeal to customers seeking a personalised touch and dedicated service, often preferring this over larger, more impersonal corporations.
  • Consumer Preference: Research by the Institute for Family Business often shows that customers perceive family businesses as more trustworthy and committed.
• Specific Localised Information: Highlighting services in cities like Leicester, Coventry, and Birmingham helps local searchers quickly identify relevance and encourages immediate engagement.
  • SEO Benefit: This strategy improves local SEO, making the site more discoverable for targeted geographic searches.

Areas for Improvement (Cons)

While Centralmobility.co.uk has many strong aspects, there are several critical areas where it falls short, particularly concerning modern web standards for trust and transparency.

• Lack of Privacy Policy and Terms & Conditions: This is perhaps the most significant drawback. In the UK, with GDPR regulations and general consumer expectations, the absence of clearly linked Privacy Policy and Terms and Conditions pages is a major oversight. These documents are fundamental for informing users about data handling, usage rights, and service agreements.
  • Legal Implications: Non-compliance with data protection laws like GDPR can lead to substantial fines and reputational damage.
  • Trust Erosion: Consumers are increasingly wary of websites that do not explicitly outline their data practices. A 2021 PwC survey revealed that 87% of consumers believe data privacy is a fundamental human right.
• Absence of Visible Customer Testimonials/Reviews on Homepage: Although the site has a section “See what everyone is saying…”, there are no actual customer reviews or testimonials displayed on the homepage. This missing social proof is a missed opportunity to build immediate credibility.
  • Consumer Behaviour: According to BrightLocal’s 2023 Local Consumer Review Survey, 79% of consumers read online reviews before visiting a business.
  • Recommendation: Integrate a rotating carousel of genuine customer quotes or link directly to external review platforms.
• Limited Online Reputation Management: There is no readily apparent link to external review sites (e.g., Trustpilot, Google Reviews) where potential customers could verify the company’s reputation. While they might have good reviews elsewhere, not showcasing them on the website is a disadvantage.
  • Actionable Advice: Encourage customers to leave reviews on well-known platforms and provide direct links on the website.
• Basic Website Design and Functionality: While clean, the design is relatively basic and lacks some of the interactive elements or modern aesthetic touches found on leading e-commerce or service provider sites. This isn’t a critical flaw for functionality but could impact perception of professionalism.
  • Opportunity: Incorporate video testimonials, detailed product galleries with multiple angles, or a more engaging blog section.
• No Online Quote/Booking System Integration: While they offer a “Get a quote now!” button, it leads to a contact form. Integrating a more dynamic, albeit preliminary, online quote calculator or a direct booking system for surveys could streamline the customer acquisition process.
  • Efficiency: Automating parts of the initial inquiry process can improve lead conversion rates and customer satisfaction.

Centralmobility.co.uk Alternatives

When considering alternatives to Centralmobility.co.uk, it’s important to look for providers that not only offer a wide range of stairlift solutions but also excel in areas like customer service, transparency, and established reputation. The UK market has several reputable companies that specialise in mobility aids, particularly stairlifts, offering robust products and comprehensive support. These alternatives are known for their strong online presence, clear communication, and often, extensive customer review bases.

Leading UK Stairlift Providers

• Stannah Stairlifts
  • Key Features: A highly respected UK-based manufacturer with over 150 years of engineering experience. Stannah offers a wide range of straight, curved, and outdoor stairlifts, known for their bespoke fitting and high-quality build. They provide free, no-obligation home surveys and quotes, comprehensive warranties, and 24/7 customer support. Their commitment to quality and safety is paramount.
  • Why it’s a top alternative: Stannah has a formidable reputation, largely built on trust and longevity. They openly display customer reviews on their website and through independent platforms like Trustpilot, demonstrating their commitment to transparency and customer satisfaction. Their products are often seen as a premium, reliable choice.
• Acorn Stairlifts
  • Key Features: One of the world’s largest manufacturers of stairlifts, Acorn boasts rapid installation times (often next day) and a vast network of engineers. They offer straight and curved stairlifts, new and reconditioned models, and emphasize ease of use and reliability. Their global scale allows for competitive pricing and extensive support.
  • Why it’s a top alternative: Acorn’s sheer volume of installations and global reach mean they have refined their processes for efficiency and reliability. Their online presence is strong, with clear information about their products, services, and extensive customer feedback available across various platforms.
• Handicare Stairlifts
  • Key Features: Handicare is a major international player in mobility solutions, offering a variety of stairlifts designed for comfort, safety, and modern aesthetics. They provide solutions for both straight and curved staircases, focusing on ergonomic design and user-friendly features. They often work through a network of authorised dealers in the UK, ensuring local support.
  • Why it’s a top alternative: Handicare’s reputation for innovation and quality makes them a strong contender. Their website is informative, detailing product features and benefits, and they encourage customers to seek out their authorised partners for local service and installation, ensuring professional and reliable support.
• Ableworld
  • Key Features: As the UK’s largest mobility and stairlift retailer, Ableworld offers a wide selection of new and reconditioned stairlifts from various manufacturers. They have numerous showrooms across the UK, allowing customers to view products in person. They also offer a comprehensive range of other mobility aids, making them a versatile option.
  • Why it’s a top alternative: Ableworld’s physical presence is a significant advantage for many customers who prefer to see and test products before purchasing. Their commitment to customer service is evident through their accessible showrooms and broad product catalogue, supported by positive customer feedback online.
• Companion Stairlifts
  • Key Features: A prominent UK stairlift provider, Companion focuses on delivering high-quality, reliable stairlifts with a strong emphasis on customer satisfaction. They offer a range of products, including straight and curved models, and pride themselves on their quick response times for surveys and installations.
  • Why it’s a top alternative: Companion Stairlifts is well-regarded for its customer-centric approach. Their website is easy to navigate, providing detailed product information and testimonials. They actively engage with customer feedback, reinforcing their commitment to service excellence.

Centralmobility.co.uk Pricing

Understanding pricing for stairlifts can be complex, as it’s rarely a one-size-fits-all situation. Centralmobility.co.uk provides some indications, but like most providers in this sector, specific costs require a direct consultation. This is standard practice, given that stairlift installation is highly dependent on individual home layouts and user needs.

How Stairlift Pricing Works Generally

Stairlift costs are influenced by several key factors:

• Type of Stairlift:
  • Straight Stairlifts: Generally the most affordable, as they require less customisation.
  • Curved Stairlifts: Significantly more expensive due to the need for custom-made rails that perfectly fit the unique curvature of the staircase.
  • Outdoor Stairlifts: Designed for external use, these need weather-resistant materials and often more robust construction, adding to the cost.
• New vs. Reconditioned/Rental:
  • New Stairlifts: Carry the highest upfront cost but come with full manufacturer warranties.
  • Reconditioned Stairlifts: Offer a more budget-friendly option, typically half the price of new, and come with their own warranty (Central Mobility offers 12 months). They are thoroughly checked and refurbished.
  • Rental Stairlifts: Provide a flexible solution for short-term needs, with ongoing weekly payments covering installation, servicing, and maintenance.
• Features and Customisation:
  • Seat Options: Swivel seats (manual or powered), adjustable height, padded seats.
  • Safety Features: Seatbelt types, safety sensors, armrest locking.
  • Power Source: Battery operation (standard for power outages), remote controls.
  • Rail Features: Hinged rails (for doorways at the bottom of stairs), powered footplates.
• Installation Complexity: The structure of the staircase, access for installation, and any necessary modifications can influence labour costs.
• After-Sales Service: Warranty length, included servicing, and breakdown cover are often factored into the initial price or offered as separate packages.

Centralmobility.co.uk’s Stated Pricing Approach

Centralmobility.co.uk indicates that they have “Stairlift prices to suit every budget.” While specific upfront costs are not listed, they do provide a clear weekly rate for rental stairlifts: Chapmansfarmfresh.co.uk Review

• Rental Stairlifts: “from just £11.50 per week!” This is a valuable piece of information for those considering the rental option, as it gives a tangible starting point for budgeting. They also specify that “All servicing and maintenance included!” which is a crucial detail for rentals.
• New & Reconditioned: For new and reconditioned stairlifts, the website encourages users to “Get a quote now!” This is typical for the industry, as a precise quote requires a home survey to assess the staircase and discuss specific requirements.
  • New Stairlifts: Mention “Two years warranty and FREE first service!”
  • Reconditioned Stairlifts: Highlight “12 months full warranty” and “Next day installation!”

What to Expect When Getting a Quote

When contacting Central Mobility or any other stairlift provider for a quote, expect a process that generally involves:

1. Initial Contact: You’ll likely provide your details and a brief description of your needs.
2. Home Survey: A qualified engineer will visit your home to measure your staircase, assess its structure, and discuss your mobility requirements. This survey is usually free and non-obligatory.
3. Personalised Recommendation: Based on the survey, the engineer will recommend suitable stairlift models (new, reconditioned, or rental) and discuss features.
4. Detailed Quote: You will receive a written quote outlining the total cost, including installation, warranty, and any ongoing service agreements.

Key takeaway for budgeting: While the “from £11.50 per week” for rentals is a useful starting point, prospective buyers of new or reconditioned units should be prepared for costs that can range from approximately £1,500 to £3,000 for straight reconditioned models and £2,500 to £5,000+ for new straight models. Curved stairlifts are considerably more, often starting from £5,000 and going up to £10,000+ due to their custom nature. Always get multiple quotes and compare like-for-like services and warranties.

Centralmobility.co.uk vs. Competitors

When evaluating Centralmobility.co.uk against its competitors, it’s important to consider various factors beyond just price. These include the breadth of product offerings, service quality, customer support, and overall market reputation. The stairlift market in the UK is competitive, with a mix of large manufacturers and independent local providers.

Centralmobility.co.uk’s Position in the Market

Central Mobility positions itself as a “family run independent stairlift company.” This suggests a focus on personalised service and potentially more flexibility than larger corporate entities. They pride themselves on providing “new, reconditioned and rental stairlifts” from “leading manufacturers,” indicating a broker-like model where they supply products from various brands rather than manufacturing their own.

• Strengths in Comparison:

  • Flexibility and Impartiality: As an independent provider, Central Mobility can offer stairlifts from multiple manufacturers (Access BDD, Acorn, Brooks, Handicare, Stannah, etc.). This means they might offer a wider selection tailored to specific needs and budgets compared to a single-brand manufacturer.
  • Localised Service: Their emphasis on specific areas like Leicester, Coventry, and Birmingham suggests strong local presence and potentially quicker response times for installations and repairs within those regions.
  • Rental Option: Their clear rental offering with “no fixed contract” and included servicing is a strong selling point for those needing temporary solutions or with budget constraints. Many larger manufacturers primarily focus on sales.
  • Purchasing Used Stairlifts: The service to “Buy Unwanted Used Stairlifts” is a niche offering that adds value for customers looking to remove old equipment.

• Weaknesses in Comparison:

  • Brand Recognition: Compared to household names like Stannah or Acorn, Central Mobility has lower brand recognition. This can be a factor for customers who prioritise established brands for significant purchases.
  • Direct Manufacturer Support: While Central Mobility supplies products from leading manufacturers, direct purchase from a manufacturer might offer a potentially more seamless support chain, especially for long-term warranties or highly specialised technical issues. However, a good independent provider like Central Mobility should bridge this effectively.
  • Transparency of Online Reviews: As noted in the ‘Cons’ section, the lack of readily visible customer testimonials or links to third-party review sites on their homepage puts them at a disadvantage compared to competitors who prominently display such social proof (e.g., Stannah’s Trustpilot rating).
  • Website Sophistication: Their website, while functional, lacks the advanced features, extensive knowledge bases, or interactive tools found on the sites of larger competitors.

Comparison with Key Competitors

Let’s look at how Centralmobility.co.uk stacks up against some of the major players:

• vs. Stannah Stairlifts:

  • Stannah: Manufacturer, premium quality, highly customisable, strong reputation for reliability, excellent customer service, established physical showrooms. Often perceived as the market leader.
  • Central Mobility: Independent retailer, offers various brands, potentially more budget-friendly options, strong rental focus.
  • Verdict: Stannah excels in brand trust and bespoke solutions. Central Mobility offers flexibility and caters to a broader budget range through multiple brands and rentals.
• vs. Acorn Stairlifts:

  • Acorn: Global manufacturer, known for fast installation, efficiency, and widespread availability. Often very competitive on price for straight stairlifts.
  • Central Mobility: Independent retailer, also offers Acorn products, provides rental options, and local service focus.
  • Verdict: Acorn dominates in volume and speed. Central Mobility provides a local, multi-brand approach with a strong rental emphasis.

• vs. Ableworld: Unicom.co.uk Review

  • Ableworld: Largest UK mobility retailer, offers a wide range of mobility products and stairlifts from various brands, with numerous physical showrooms.
  • Central Mobility: Specialises solely in stairlifts, family-run, primarily online presence (with local service areas), strong rental focus.
  • Verdict: Ableworld offers a broader mobility solution range and physical access. Central Mobility is more specialised in stairlifts and offers a more focused, independent service.

In essence, Centralmobility.co.uk carves out a valuable niche by offering a multi-brand selection, focusing on rentals, and providing personalised, local service. While it may not have the same brand clout or extensive online transparency as the industry giants, its independent status and clear offerings make it a viable option for those seeking specific solutions, especially rental stairlifts, without being tied to a single manufacturer. However, enhancing its online trust signals, particularly legal documentation and visible customer reviews, would significantly strengthen its competitive standing.

How to Cancel Centralmobility.co.uk Subscription

While Centralmobility.co.uk primarily deals with the sale, reconditioning, and rental of stairlifts rather than traditional “subscriptions,” the concept of cancellation would most directly apply to their rental stairlift agreements. Unlike a software subscription, cancelling a physical equipment rental involves specific procedures for de-installation and return.

Understanding the Rental Agreement

Central Mobility states that their rental stairlifts come with “No fixed contract from just £11.50 per week!” This “no fixed contract” aspect is crucial, as it implies flexibility in cancellation. Typically, this means you can terminate the rental agreement with a specified notice period, rather than being locked into a long-term commitment.

Steps to Cancel a Rental Stairlift Agreement

Based on standard industry practices and the information provided by Central Mobility, here’s how you would likely go about cancelling a rental agreement:

1. Review Your Rental Agreement/Contract: Even if it’s “no fixed contract,” there will usually be terms outlining the notice period required for cancellation. This might be one week, two weeks, or a month. It’s essential to check any paperwork you received upon installation.
   • Action: Locate your original rental agreement document.
2. Contact Central Mobility Directly: The most straightforward way to initiate a cancellation is to contact their customer service. Given their prominent display of contact information, this should be easy.
   • Recommended Contact Methods:
     • Phone Call: This allows for immediate communication and clarification. Use their advertised number: 0800 1 707023.
     • Email: Send an email to [email protected]. This provides a written record of your request and the date. Clearly state your intention to cancel, your name, address where the stairlift is installed, and any customer reference number you may have.
     • Text Message: While they offer a text option (sms:+447739902299), for something as significant as a cancellation, a phone call or email is generally more advisable to ensure all details are clearly communicated and recorded.
3. Provide Required Notice: Inform them of your decision to cancel, adhering to the notice period specified in your agreement.
   • Example: If your agreement requires two weeks’ notice, ensure you provide this when you contact them.
4. Arrange De-installation: Once the cancellation is processed, Central Mobility will arrange a convenient time for their engineers to visit your property and remove the stairlift.
   • Expectation: Since the rental agreement includes servicing and maintenance, the de-installation cost is typically covered within the rental terms, but it’s always wise to confirm this during the cancellation process.
5. Confirm Final Payment: Ensure all outstanding rental payments up to the date of de-installation are settled. Ask for confirmation that your account is closed and no further charges will accrue.

Key Points for Cancellation

• Documentation is Key: Always keep a record of your communication (emails, call logs with dates and times, names of representatives).
• Clarify Any Fees: While the “no fixed contract” implies flexibility, confirm there are no hidden cancellation fees or penalties for early termination beyond the required notice period.
• Return of Equipment: The company is responsible for de-installing and collecting their equipment. Do not attempt to remove it yourself.

By following these steps and reviewing any specific terms from your rental agreement, cancelling a stairlift rental from Central Mobility should be a clear and manageable process.

How to Cancel Centralmobility.co.uk Free Trial

The concept of a “free trial” in the context of Centralmobility.co.uk, which deals with physical equipment like stairlifts, is not directly applicable in the same way it would be for a software or streaming service. Stairlifts are significant installations, whether purchased or rented, and do not typically come with a trial period where you can simply return them if you don’t like them.

However, the closest equivalent to a “trial” might be:

1. Free Home Surveys/Quotations: Central Mobility, like other stairlift providers, offers “Free Quotations & Surveys!” This is not a trial of the product itself, but a no-obligation assessment where their engineers visit your home, measure your staircase, and provide a tailored quote. This allows you to explore options without commitment.
2. Rental Stairlifts with “No Fixed Contract”: While not a free trial, their rental service offers significant flexibility. The “no fixed contract” clause means you’re not locked into a long-term commitment, allowing you to effectively “try” the service for a shorter period and cancel if your needs change or you find the solution isn’t suitable. This acts as a highly flexible short-term option without the permanence of a purchase.

Cancelling a Free Home Survey/Quotation

If you’ve arranged a free home survey but decide you no longer need it or wish to proceed, cancelling is straightforward:

1. Contact Central Mobility: Reach out to them as soon as possible via phone or email.
   • Phone: Call 0800 1 707023.
   • Email: Send an email to [email protected].
2. Clearly State Your Intent: Inform them that you wish to cancel your scheduled survey appointment. Provide your name, address, and the date/time of the appointment.
3. No Obligations: Since these surveys are explicitly free and no-obligation, there should be no charges or penalties for cancellation.

Cancelling a Rental Stairlift (as a Flexible “Trial” Equivalent)

As discussed in the previous section, if you’ve opted for a rental stairlift and wish to terminate the agreement because it’s not meeting your needs (similar to how one might cancel a trial that isn’t working out), you would follow the steps for cancelling a rental agreement:

1. Review Your Rental Agreement: Check for any required notice period (even with “no fixed contract,” a short notice period is common).
2. Contact Central Mobility: Use phone or email to formally request cancellation.
3. Arrange De-installation: Coordinate a time for their engineers to remove the stairlift.
4. Settle Final Payments: Ensure all rental payments up to the de-installation date are made.

Important Note: It’s crucial to understand that a stairlift rental, even with a flexible contract, is not a “free trial.” You will be liable for rental payments for the period the stairlift was installed and used, up to the point of de-installation and according to your agreement’s terms. The “no fixed contract” refers to the absence of a long-term minimum commitment, giving you the flexibility to end the service without severe penalties often associated with breaking a fixed-term contract. Aimcopiersupplies.co.uk Review

FAQ

What services does Centralmobility.co.uk offer?

Centralmobility.co.uk specialises in stairlift solutions, offering new, reconditioned, and rental stairlifts. They also provide stairlift servicing, repairs, breakdown callouts, and purchase unwanted used stairlifts.

Does Centralmobility.co.uk install stairlifts throughout the entire UK?

Based on the website, Centralmobility.co.uk states it is “operating throughout most of England.” Specific mentions are made of services in Leicester, Coventry, and Birmingham.

How long is the warranty on new stairlifts from Centralmobility.co.uk?

New stairlifts supplied by Centralmobility.co.uk come with a two-year warranty and include a free first service.

What warranty is offered on reconditioned stairlifts?

Reconditioned stairlifts from Centralmobility.co.uk are supplied and fitted with a 12-month full warranty.

Can I rent a stairlift from Centralmobility.co.uk?

Yes, Centralmobility.co.uk offers rental stairlifts for straight staircases with “no fixed contract” starting from just £11.50 per week, including all servicing and maintenance.

Does Centralmobility.co.uk offer next-day installation for rentals?

Yes, the website specifically mentions “next day installation on rental stairlifts” in Coventry and Birmingham.

Do they provide 24-hour support for rental stairlifts?

For rental stairlifts in Coventry and Birmingham, Centralmobility.co.uk states they provide a “genuine 24hr support number.”

What types of stairlifts do they supply?

They supply both straight and curved stairlifts, new, reconditioned, and for rent, from various leading manufacturers.

Which stairlift manufacturers does Centralmobility.co.uk work with?

Centralmobility.co.uk supplies stairlifts from manufacturers such as Access BDD, Acorn, Brooks, Bison, Freelift, Handicare, Otolift, Platinum, Meditek, Minivator, and Thyssen.

Does Centralmobility.co.uk buy back old stairlifts?

Yes, Centralmobility.co.uk is “always looking for good quality second hand stairlifts,” whether supplied by them or not, and offers free removal. Getitbranded.co.uk Review

How much does stairlift servicing cost with Centralmobility.co.uk?

Their fully trained and qualified engineers can service your stairlift starting from just £65 to ensure it stays in good working order.

Is a home quotation and survey free?

Yes, Centralmobility.co.uk offers “Free Quotations & Surveys!”

How can I get a quote from Centralmobility.co.uk?

You can get a quote by contacting them via phone (0800 1 707023), email ([email protected]), or by using the “Get a quote now!” link on their website, which leads to a contact form.

Are there any fixed contracts for rental stairlifts?

No, Centralmobility.co.uk explicitly states “No fixed contract” for their rental stairlifts.

What is included in the rental stairlift price?

The rental price includes all servicing and maintenance, and for specific areas like Leicester, Coventry, and Birmingham, it also includes breakdown cover.

Does Centralmobility.co.uk have physical showrooms?

The website does not mention any physical showrooms. Their operations appear to be primarily based on home surveys and installations.

How long has Central Mobility been established?

Central Mobility was established in 2005, as stated in the website’s footer.

Are there customer reviews available on the Centralmobility.co.uk website?

The website has a section titled “See what everyone is saying…”, but it does not display actual customer testimonials or reviews directly on the homepage.

Does Centralmobility.co.uk offer information on stairlift repair parts?

Yes, they mention that for stairlift repairs, they “stock parts for most makes and models.”

What should I do if I need to cancel a scheduled home survey with Centralmobility.co.uk?

Simply contact Centralmobility.co.uk via phone or email as soon as possible to inform them that you wish to cancel your scheduled appointment. Gymover.co.uk Review