blinds-2go.co.uk Pros & Cons

When evaluating an online retailer like blinds-2go.co.uk, it’s essential to weigh the advantages against any potential drawbacks. No platform is perfect, and understanding both sides helps in making an informed purchasing decision. For Blinds 2go, the strengths largely revolve around their extensive product range, customer-centric features, and established presence. However, as with any online custom order business, there are inherent challenges that discerning customers might consider.

The Strong Suits: What Blinds 2go Excels At

Blinds 2go stands out in several key areas, particularly in their dedication to customer support and the breadth of their product offering. These elements form the bedrock of their appeal and contribute significantly to their positive reputation.

• Extensive Product Range: The sheer variety of blinds, from Wooden Blinds to Electric Blinds and even Outdoor Blinds, means customers are highly likely to find exactly what they need, regardless of window type or style preference. This diversity is a major selling point.
• Robust Customer Support and Guarantees: The inclusion of a 5-year guarantee and the SureSize Measurement Guarantee is a massive confidence booster. These policies directly address common anxieties about ordering custom products online, reducing perceived risk for the buyer. Their seven-day-a-week phone support (0800 862 0464) also highlights a strong commitment to customer service.
• User-Friendly Website and Resources: The site’s intuitive design, coupled with detailed measuring guides and fitting instructions, empowers customers to successfully order and install their blinds without professional help. The ease of navigation and clear categorisation simplify the shopping experience.
• Competitive Pricing and Value: By offering “Up to 60% off High Street Prices,” Blinds 2go positions itself as a cost-effective alternative to traditional retail, providing made-to-measure quality at more accessible price points. Free samples and free delivery over £249 further enhance this value proposition.
• Established Reputation and Longevity: Operating since 2001, as confirmed by WHOIS data, Blinds 2go has a long track record in the industry. This longevity, combined with claims of “25 years of exceptional service” and “14 million windows covered,” speaks to their reliability and experience in the market.

Areas for Improvement: Potential Drawbacks

While Blinds 2go offers many advantages, there are a few aspects that might be perceived as limitations, largely stemming from the inherent nature of online customisation or areas where further transparency could be beneficial.

• Reliance on Customer Measurement: Despite the SureSize Guarantee, the fundamental requirement for customers to accurately measure their own windows remains. While guides are provided, human error is always a possibility, which could lead to initial frustration before the guarantee kicks in. This is a common challenge for all online made-to-measure services.
• Lack of In-Person Consultation: Unlike traditional blind retailers or services like Hillarys, Blinds 2go does not offer in-home consultations or professional measuring and fitting services. For customers who prefer a hands-off approach or need complex installations, this could be a significant drawback.
• Limited Immediate Human Interaction: While phone support is available seven days a week, some customers might prefer immediate chat support or more extensive online self-service options for quick queries outside of traditional business hours. The provided homepage text doesn’t explicitly mention a live chat feature.
• Environmental and Ethical Sourcing Details: While the products themselves are permissible, the website does not prominently display detailed information about the ethical sourcing of materials, manufacturing processes, or environmental certifications. For increasingly conscious consumers, this transparency could be a deciding factor.
• Returns for Non-Faulty Items: As with most made-to-measure products, returns for non-faulty items due to a change of mind are typically not possible, as the items are custom-made. While understandable, this requires customers to be absolutely sure of their choice before placing an order. The SureSize Guarantee covers measurement errors, but not simply disliking the product once it arrives.