thefacialroom.ca FAQ

What is Thefacialroom.ca?

Thefacialroom.ca is an authorized Canadian online retailer primarily specializing in Eminence Organics skincare products, alongside a selection of LONDONTOWN nail care items. They also operate a physical store in Surrey, BC.

Is Thefacialroom.ca an authorized Eminence Organics retailer?

Yes, Thefacialroom.ca explicitly states on its homepage that it has been “25 YEARS AS CANADA’S #1 EMINENCE ORGANICS RETAILER” and offers to match any offer from other authorized Canadian Eminence retailers, strongly indicating its authorized status.

What types of products does Thefacialroom.ca sell?

Thefacialroom.ca primarily sells Eminence Organics skincare products, including cleansers, moisturizers, serums, and anti-aging treatments. They also offer LONDONTOWN Nail Lakur (nail polish).

Does Thefacialroom.ca offer free shipping?

The homepage snippet does not explicitly mention free shipping thresholds, but it does state, “We ship Canada Post & UPS,” indicating their chosen carriers. Specific shipping policies, including any free shipping offers, would typically be found in a dedicated shipping information section of their website.

What are the payment options available on Thefacialroom.ca?

Thefacialroom.ca offers standard payment options, and importantly, “Flexible payment options now available with Affirm.” Affirm typically provides instalment plans, which may involve interest or fees. Thefacialroom.ca Pricing

Are there any promotions or discounts available on Thefacialroom.ca?

Yes, the website heavily promotes various offers, including “Save 25% When You Bundle” on Eminence Organics products, free gifts with purchases over certain thresholds (e.g., $233+ for a free gift worth up to $74), and monthly free Eminence top-seller offers.

Does Thefacialroom.ca have a physical store?

Yes, Thefacialroom.ca has a physical store located at #103-12840 16 Avenue Surrey, BC V4A1N6. Their operating hours are listed on the homepage.

Can I contact Thefacialroom.ca customer service?

Yes, contact information is provided on the homepage. You can reach them via email at [email protected] or by phone at 1 (236) 547-2168.

Is Thefacialroom.ca active on social media?

Yes, Thefacialroom.ca has links to its Facebook (https://www.facebook.com/thefacialroomca) and Instagram (https://www.instagram.com/thefacialroom/) pages, suggesting active social media presence.

Does Thefacialroom.ca have a loyalty program?

Yes, Thefacialroom.ca mentions a “Glow Rewards” program where customers can “Earn 5% back today” by signing up. How to Cancel thefacialroom.ca Subscription

Are the LONDONTOWN Nail Lakur products on Thefacialroom.ca considered halal or water-permeable?

The homepage text for LONDONTOWN Nail Lakur products does not specify if they are “halal” certified or water-permeable. For Muslim consumers, traditional nail polish can interfere with Wudu (ablution), so further inquiry or assumption of non-permeability would be prudent.

What is Affirm and why is it mentioned as a concern?

Affirm is a “Buy Now, Pay Later” (BNPL) service that allows consumers to pay for purchases in instalments. It can involve interest rates or fees, which is a concern for those adhering to Islamic financial principles that prohibit Riba (interest).

How does Thefacialroom.ca handle returns or refunds?

The homepage snippet does not detail the return or refund policy. Customers would need to navigate to the dedicated sections of the website, typically found in the footer, for comprehensive information on returns, exchanges, and refund procedures.

Does Thefacialroom.ca publish blog content?

Yes, Thefacialroom.ca has a “From the Blog” section featuring articles related to skincare, such as “Menopausal Skincare 101” and “Mineral vs. Chemical Sunscreen,” indicating they provide informational content.

What are the delivery options for purchases from Thefacialroom.ca?

Thefacialroom.ca ships via Canada Post and UPS, offering common delivery services within Canada. Specific delivery times and costs would be detailed during the checkout process or in their shipping policy. Thefacialroom.ca Alternatives

Can I cancel an order placed on Thefacialroom.ca?

The ability to cancel an order would depend on its processing status. If an order has not yet been shipped, it might be possible to cancel by contacting customer service directly. Once shipped, it would fall under their return policy.

Does Thefacialroom.ca offer gift cards?

The homepage does not explicitly mention the availability of gift cards. This information would typically be found in the website’s footer or a dedicated “Shop” menu.

How does Thefacialroom.ca ensure product authenticity?

As an authorized Eminence Organics retailer for 25 years, Thefacialroom.ca’s long-standing relationship with the brand and its commitment to price matching authorized retailers strongly suggests they only sell genuine products.

Does Thefacialroom.ca ship internationally?

Based on the homepage content highlighting “Canada’s #1 Eminence Organics Retailer” and shipping via Canada Post/UPS within Canada, it is implied that shipping is primarily within Canada. International shipping details, if any, would be specified in their shipping policy.

What are the business hours for the physical store?

The physical store at 12840 16 Ave #103, Surrey, BC V4A 4N6, operates Monday: 9-6, Tuesday-Friday: 9-5, and Saturday: 9-5. It is closed on Sundays. Thefacialroom.ca Pros & Cons