Robinaremovals.com.au Review

Based on looking at the website, Robinaremovals.com.au appears to be a legitimate and comprehensive removalist service operating across the Gold Coast, Sunshine Coast, Northern NSW, and offering interstate backloading to Sydney and Melbourne, including all towns in between. The site presents a well-rounded overview of their services, customer testimonials, and operational details.

Here’s an overall review summary:

• Company Name: Robina Removals
• Services Offered: Local Removals (Gold Coast, Sunshine Coast, Northern NSW), Interstate Removals (Cairns to Melbourne), Backloading, Man With a Van, On-Site Quotes, Moving Boxes & Packing Materials, Goods in Transit Insurance, Car Transport, Piano Removals.
• Experience: 35 years in the industry.
• Fleet: 10 vehicles.
• Accreditations: Australian Furniture Removers Association (AFRA) Member, Government & Defence Force Accredited.
• Customer Reviews: Prominently displays Google reviews with a 4.7-star rating based on 200 reviews. Includes specific testimonials with names and dates.
• Transparency: Provides information on pricing flexibility, goods in transit insurance, and a clear 3-step process for quoting and booking.
• Contact Information: Phone number, email, physical address, and social media links are readily available.
• Ethical Considerations (Islamic Perspective): The services offered (relocation, transport, packing materials, storage) are inherently permissible. The website mentions “Goods in Transit Insurance,” which, if it contains elements of riba (interest) or gharar (excessive uncertainty), would require further investigation for Islamic permissibility. However, the core service of moving goods is permissible. The emphasis on fairness, care for property, respect, and integrity aligns with Islamic principles of good conduct.

The website successfully conveys professionalism and reliability. The inclusion of genuine customer reviews directly linked to Google, alongside a detailed breakdown of services and clear contact methods, builds confidence. Their accreditation with AFRA is a significant positive, indicating adherence to industry standards. The detailed explanation of their services, from local moves to specialist piano transport, demonstrates a robust and capable operation. While the insurance aspect would need a deeper dive for a strict Islamic financial review, the overall service provision appears sound and ethically aligned for a general removalist operation.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Best Alternatives for Relocation Services (Ethical & Non-Edible)

Given that removalist services are generally permissible, focusing on ethical operation and transparency is key. Here are some alternatives in Australia, highlighting their ethical standing and key features, always keeping in mind that due diligence on specific contractual terms (especially insurance) is advisable from an Islamic perspective:

• Allied Pickfords
  • Key Features: Global network, comprehensive moving and storage solutions, corporate relocation, pet transport, vehicle transport.
  • Average Price: Varies greatly based on distance, volume, and services. Generally considered a premium service.
  • Pros: Extensive experience, wide range of services, strong reputation, international reach.
  • Cons: Can be more expensive than smaller, local operators.
• Grace Removals Group
  • Key Features: Local, interstate, and international removals; secure storage; packing services; insurance options.
  • Average Price: Competitive for comprehensive services, varies by scope.
  • Pros: Well-established, strong focus on customer service, extensive branch network across Australia.
  • Cons: Similar to Allied, can be a higher-end option.
• Kent Removals & Storage
  • Key Features: Long-term and short-term storage, packing and unpacking, international moves, vehicle transport.
  • Average Price: Market-rate for professional removal services.
  • Pros: Large fleet, national presence, good range of supplementary services.
  • Cons: Pricing might not be the lowest for basic moves.
• Fragile Removals
  • Key Features: Specialise in delicate items, local and interstate, packing and unpacking services, art and antique transport.
  • Average Price: Likely higher for specialised services.
  • Pros: Expertise in handling fragile and valuable items, attention to detail.
  • Cons: May not be cost-effective for standard, less fragile moves.
• Wridgways
  • Key Features: Part of the Santa Fe Relocation group, offering local, interstate, and international moving services, storage, and vehicle transport.
  • Average Price: Premium service pricing.
  • Pros: International backing, extensive services, strong reputation.
  • Cons: Potentially higher cost.
• Conroy Removals
  • Key Features: Focus on trans-Tasman moves (Australia to New Zealand), as well as local and interstate in Australia, storage.
  • Average Price: Varies, competitive for their niche.
  • Pros: Strong expertise in cross-border moves (AU-NZ), reliable for general removals.
  • Cons: More prominent for NZ connections, might not be first choice for purely domestic unless competitive.
• Interstate Removalists (General Search)
  • Key Features: This isn’t a single company, but rather a category search on Amazon Australia for moving-related products like moving boxes, packing tape, and furniture pads. For the actual service, one would use search engines to find reputable local or interstate removalists.
  • Average Price: Varies widely for services, products are usually affordable.
  • Pros: Provides access to essential packing materials, allowing for a DIY approach to parts of the move or supplementing professional services.
  • Cons: Doesn’t directly offer removal services, requiring separate engagement with moving companies.

Robinaremovals.com.au Review & First Look

Based on checking the website, Robinaremovals.com.au presents itself as a robust and experienced player in the Australian removals industry. My initial assessment reveals a professional online presence that clearly outlines their services and commitment to customer satisfaction. They’ve evidently put effort into showcasing their legitimacy and capability, which is a key factor when you’re trusting someone with your worldly possessions.

Initial Impressions of the Website

The website is clean, easy to navigate, and provides critical information upfront. You’re not left hunting for phone numbers or service areas, which is a good sign of a customer-centric approach. The inclusion of a “Quick Quote” option and prominent calls to action for enquiries signals a desire to convert visitors into clients efficiently.

• User Interface: The design is modern and responsive, making it accessible on various devices. The layout guides the user logically through their services.
• Information Accessibility: Key information like contact details, service locations, and a snapshot of their offerings is immediately visible. This saves users time and frustration.
• Professional Messaging: The language used is professional and reassuring, highlighting their 35 years of experience and commitment to stress-free moves. They use phrases like “trained, friendly, and transparent” to build trust.

Transparency and Credibility Indicators

For any service business, particularly one handling valuable personal items, transparency and credibility are paramount. Robinaremovals.com.au makes a conscious effort to establish these.

• Google Reviews Integration: They proudly display a 4.7-star rating based on 200 Google reviews, with direct links to the Google Maps profile. This is a powerful social proof mechanism. Actual testimonials are embedded, which is far more impactful than vague claims.
  • Data Point: A 4.7-star rating from 200 reviews is statistically significant, suggesting consistent positive experiences. According to a 2023 study by BrightLocal, businesses with at least 50 online reviews see a significant boost in customer trust, and average ratings above 4.0 are highly desirable.
• AFRA Membership: Being a member of the Australian Furniture Removers Association (AFRA) is a huge tick. AFRA sets industry standards, accredits removalists based on equipment, vehicles, premises, and training. This provides an external validation of their quality and adherence to best practices.
  • Key Benefit: AFRA membership often means a higher standard of service, professional training, and access to dispute resolution mechanisms, offering customers peace of mind.
• Experience & Fleet Size: Stating “35 years of experience” and a “fleet of 10 vehicles” demonstrates substantial operational capacity and longevity in the market. These aren’t minor details; they speak to the company’s ability to handle diverse moving requirements.

Robinaremovals.com.au Features

Robinaremovals.com.au offers a comprehensive suite of features designed to cover various moving scenarios, from small local transfers to large-scale interstate relocations. They clearly understand the nuances of the moving process and have tailored their services accordingly.

Local Removal Services

For those staying within the Gold Coast, Sunshine Coast, or Northern NSW, Robina Removals provides dedicated local options. The “Man With a Van” service is a standout for smaller, more straightforward moves.

• Man With a Van: Ideal for moving a few items or for smaller local jobs. It’s charged hourly, which offers flexibility and cost-effectiveness for minimal requirements.
  • Details: Involves a motivated crew and a 3.5-tonne van. This indicates they are equipped for residential items without needing a massive truck for minor tasks.
• Standard Local Removals: Caters to full house or office removals within their designated local zones.
  • Coverage: Gold Coast, Tweed Heads, Brisbane, and surrounding areas are explicitly mentioned, showcasing their geographical reach.

Interstate Removal & Backloading

Moving across state lines is often complex, and Robina Removals aims to simplify this with their interstate and backloading services. Backloading, in particular, is highlighted as an affordable option.

• Interstate Coverage: They travel twice a week from Cairns all the way to Melbourne, covering all towns and cities in between. This wide network is impressive and caters to a significant portion of Australian interstate moves.
  • Flexibility: They handle “one item or a whole truck load,” indicating adaptability to various consignment sizes.
• Backloading Explained: The website clearly defines backloading as an affordable way to move interstate. This is crucial for customers looking to save costs by sharing truck space on return journeys.
  • Benefit: Reduces environmental impact by optimising truck usage and offers significant cost savings for consumers.

Specialised Transport and Ancillary Services

Beyond standard removals, Robina Removals provides specialised transport for delicate items and a range of ancillary services to make the moving process as seamless as possible.

• Piano Removals: This is a highly specialised service, requiring specific equipment and expertise. Robina Removals highlights their capability, from crane lift jobs for grand pianos to moving smaller family pianos.
  • Expertise: Emphasises “specialist equipment and experience,” which is vital for such delicate and heavy items.
• Car Transport: They offer cost-effective insurance cover for car transport, ensuring protection during transit or storage.
  • Integrated Service: The ability to transport vehicles alongside household goods simplifies logistics for customers.
• Moving Boxes & Packing Materials: Offering a range of boxes and packing materials, with free delivery for orders over $100.00 and a buy-back/pre-loved box scheme.
  • Sustainability: The buy-back and pre-loved box option is a commendable feature, promoting reuse and reducing waste.
  • Convenience: Providing packing materials directly streamlines the pre-move preparation for clients.

Insurance and Security

The mention of “Goods in Transit Insurance” is a critical feature, though it warrants a closer look from an ethical standpoint given the general concept of insurance in Islamic finance.

• Goods in Transit Insurance: Their policy is described as “cost-effective, flexible, and tailored to your specific circumstances” to protect goods during transit or storage against unexpected loss.
  • Ethical Note: While the underlying concept of protecting goods is sound, conventional insurance often involves elements of riba (interest) and gharar (excessive uncertainty), which are not permissible in Islam. For a Muslim consumer, seeking details on the insurance provider and policy structure would be essential to ensure it aligns with Takaful (Islamic cooperative insurance) principles if strict adherence is desired. However, the service itself (moving items) is permissible.
• Secure Storage Facility: They highlight having increased the “size and safety levels of our storage facilities,” providing an option for customers needing temporary or long-term storage solutions.
  • Benefit: Offers flexibility for customers whose new property isn’t immediately ready or for those downsizing.

Robinaremovals.com.au Pros & Cons

Alright, let’s break down the advantages and disadvantages of Robinaremovals.com.au based on what their website tells us. It’s like looking at a car’s spec sheet – you get a good idea of its capabilities and potential limitations.

The Upsides (Pros)

From a website perspective, there are quite a few things Robina Removals seems to get right, which should give potential customers a good feeling. Bepestfree.com.au Review

• Strong Reputation & Social Proof: The 4.7-star Google rating from 200 reviews is a solid indicator of customer satisfaction. They don’t just state it; they link directly to the Google Maps profile, demonstrating confidence in their feedback. This level of transparency builds immediate trust.
  • Evidence: Actual customer testimonials with names and dates are visible, detailing positive experiences with staff, efficiency, and care.
  • Impact: In today’s digital age, online reviews are incredibly influential. A high average rating from a substantial number of reviews is more persuasive than any marketing slogan.
• Accreditation and Professional Standards: Being an AFRA (Australian Furniture Removers Association) member is a big win. AFRA’s role in accrediting removalists based on equipment, training, and operational standards means Robina Removals operates at a recognised professional level.
  • Benefit: This reduces risk for the consumer, as AFRA members are typically held to higher standards and are more likely to offer reliable, insured services.
• Comprehensive Service Offering: They cover a wide spectrum of removal needs – local, interstate, backloading, and specialised transport like pianos and cars. This breadth of service means they can be a one-stop-shop for many customers.
  • Examples: “Man With a Van” for small jobs, full house removals, secure storage, and packing materials all under one roof.
  • Flexibility: The option for backloading provides a cost-effective solution for interstate moves, appealing to budget-conscious individuals.
• Clear Communication and Transparency: The website makes it easy to get a quote, understand their process, and find contact information. Their emphasis on “fairness, care for our customers’ property, respect for their feelings, and a focus on solutions” from their mission statement aligns with ethical business practices.
  • Process: The “Simple 3 Step Process” (Request Quote, Accept & Book, Move) is straightforward and easy to understand.
  • Values: Their stated values of Fairness, Care, Integrity, Respect, and Positivity resonate with what a customer would hope for in a service provider.
• Experienced and Well-Established: With 35 years in the business and a fleet of 10 vehicles, they demonstrate significant experience and capacity. This longevity often indicates resilience and a proven track record.
  • Stability: A long operational history suggests financial stability and a deep understanding of the logistics involved in removals.
  • Capacity: A fleet of 10 vehicles implies they can handle multiple jobs simultaneously, reducing wait times for customers.

The Downsides (Cons)

No service is perfect, and even from a website perspective, there are a few areas where a discerning eye might want more clarity or where a potential concern could arise.

• “Goods in Transit Insurance” Clarity: While offering insurance is a positive, the specific nature of this insurance isn’t detailed enough on the homepage from an Islamic finance perspective. Conventional insurance models often involve elements of riba (interest) and gharar (excessive uncertainty), which are impermissible.
  • Recommendation: For a Muslim consumer, it would be crucial to inquire directly about the type of insurance, the underwriter, and whether a Takaful-compliant alternative is available or if the conventional policy can be structured to avoid prohibited elements. The website doesn’t offer this depth.
• Pricing Structure Generalisation: The website states “Flexible Pricing & Services” and that they personalise pricing. While flexibility is good, the absence of even a general price range or examples for standard moves (e.g., average cost per hour for “Man With a Van” or typical rates for a 3-bedroom interstate move) means you must get a quote to understand costs.
  • Challenge: This can be a minor inconvenience for those looking to quickly compare rough costs without engaging in a full quote process. While understandable for tailored services, some indicative pricing could help.
• Limited Online Quote Specificity: The “Quick Quote” is a form, which is standard. However, it’s not clear how detailed the online quote will be without submitting personal information. For complex moves, an online form might not capture all necessary nuances.
  • Caveat: The website does recommend calling for local moves or small interstate jobs, and using the form for “interstate moves with a long list of items,” suggesting they manage expectations around the online tool.
• Blog Content Dates: While they have a blog with relevant articles, the dates (e.g., “June 4, 2025”) indicate either placeholder dates or future-dated content. This isn’t a critical flaw for the service itself, but it can make the blog appear less current or less actively managed than it might be.
  • Perception: For a critical reviewer, this might suggest a minor lack of attention to detail on the content side.

Robinaremovals.com.au Alternatives

When you’re looking for removalist services, it’s always smart to have a few options in your back pocket. Think of it like comparing different routes for a road trip—each might get you there, but some offer better value, different amenities, or a more suitable journey for your specific needs. Given that the core service of moving goods is ethically permissible, the focus here is on reputable Australian alternatives known for their professionalism and customer service.

Established National Players

These are the big names, often with a nationwide presence and a wide range of services. They typically offer a premium experience due to their extensive networks and resources.

1. Allied Pickfords

   • Why they’re a good alternative: They’re a global leader in removals and storage, offering comprehensive local, interstate, and international moving solutions. Their vast network and experience mean they can handle complex moves with ease. They provide services like packing, unpacking, secure storage, and even pet transport.
   • Key Features: Global presence, comprehensive insurance options, professional packing teams, specialised transport for various items, corporate relocation services.
   • Consideration: Often positioned at the higher end of the pricing spectrum due to their extensive infrastructure and service breadth.

2. Grace Removals Group

   • Why they’re a good alternative: Another Australian institution with a long history, Grace Removals is known for its reliability and wide array of services. They excel in secure storage solutions, fine art transport, and corporate moves, alongside standard residential services.
   • Key Features: Over 100 years of experience, secure storage facilities across Australia, fine art and antique transport, record management services for businesses.
   • Consideration: Their focus on comprehensive solutions might mean they are also not the cheapest option for basic moves.

3. Kent Removals & Storage

   • Why they’re a good alternative: Kent is a strong contender with a significant national footprint, offering a blend of experience and modern moving solutions. They’re well-regarded for their flexible storage options and their emphasis on customer care throughout the moving process.
   • Key Features: Extensive branch network, secure storage solutions (containerised, self-storage), packing materials and services, vehicle transport.
   • Consideration: Like other large players, their services are priced to reflect their extensive resources and quality assurance.

Specialised or Regional Alternatives

Sometimes, a smaller, more focused company or a regional specialist might offer a more tailored experience or a better price point for specific needs.

4. Conroy Removals

   • Why they’re a good alternative: While they are strong in trans-Tasman (Australia to New Zealand) moves, Conroy also offers reliable local and interstate services within Australia. They are known for their customer-centric approach and efficient logistics.
   • Key Features: Strong focus on international moves (especially NZ), well-established domestic services, competitive pricing for certain routes.
   • Consideration: Their domestic presence might be less ubiquitous than the larger national players, but their service quality is generally high.

5. The Moving Guys (Melbourne-based, but cover interstate)

   • Why they’re a good alternative: For those moving from or to Melbourne, The Moving Guys have a strong local reputation and extend their services interstate. They often receive positive feedback for their efficiency and careful handling of belongings.
   • Key Features: Strong local reputation in Melbourne, interstate capabilities, competitive pricing for certain routes, focus on customer satisfaction.
   • Consideration: While they do interstate, their primary base in Melbourne means their most competitive rates might be linked to that region.

6. Removalist Compare (Comparison Service) Strapit.com.au Review

   • Why they’re a good alternative: This isn’t a removalist company itself, but a platform that allows you to compare quotes from multiple removalists. It’s an excellent tool for finding competitive pricing and suitable options based on your specific needs, allowing you to filter for services that align with your criteria.
   • Key Features: Provides multiple quotes quickly, saves time researching individual companies, helps identify cost-effective options.
   • Consideration: The platform itself doesn’t perform the move; you’ll still need to vet the individual companies it presents. Due diligence on the selected company, including their insurance terms, remains crucial.

7. SmartMove (Perth-based, but offer interstate)

   • Why they’re a good alternative: For those moving to or from Western Australia, SmartMove is a highly-rated option. They offer both local and interstate removals, with a strong emphasis on professional service and customer care. Their focus on the WA market means they have a deep understanding of the unique logistics involved in moves to and from that region.
   • Key Features: Strong Western Australian presence, reliable interstate services, flexible packing options, secure storage.
   • Consideration: While they offer interstate, their primary expertise and most competitive rates might be for routes involving Western Australia.

When considering these alternatives, always ensure you obtain detailed quotes, check their insurance policies (and verify their compliance with Takaful principles if that’s a strict requirement for you), and read recent customer reviews specific to your type of move.

How to Get a Quote from Robinaremovals.com.au

Getting a quote is usually the first real step in engaging with a removalist. Robinaremovals.com.au offers a couple of straightforward ways to do this, catering to different levels of detail and urgency. It’s about finding the method that best suits your moving scenario.

Online Quote Form

For those who prefer a digital approach or have a comprehensive list of items, the online quote form is their recommended path. It allows you to provide all the necessary details at your own pace.

• When to Use It: The website explicitly states, “The quote form is best used for interstate moves with a long list of items.” This indicates it’s designed for more complex or long-distance moves where an itemised inventory is crucial for accurate pricing.
• Information Required: While the exact fields aren’t shown without accessing the form, typically these forms ask for:
  • Origin and destination addresses (suburbs/postcodes).
  • Desired moving date or date range.
  • Type of property (e.g., 3-bedroom house, 1-bedroom apartment).
  • An inventory of items to be moved (e.g., number of boxes, major furniture, appliances). This is where the “long list of items” comes in.
  • Any special requirements (e.g., piano, car transport, difficult access).
  • Contact information (name, phone, email).
• Process: Once the form is submitted, Robina Removals will review the information and typically respond via email or phone with a tailored quote.

Direct Phone Call

For immediate needs or simpler moves, a good old-fashioned phone call is often the most efficient route.

• When to Use It: The website advises, “Calling us is best if you’re moving locally, or moving interstate with less than 10 items.” This highlights its suitability for quick estimates on smaller, less complicated jobs.
• Phone Number: Their number is prominently displayed: 07 5520 0488.
• Benefits of Calling:
  • Instant Interaction: You can ask questions and get immediate clarifications.
  • Nuance: Sometimes, explaining specific access issues or delicate items is easier verbally.
  • Speed: For simple moves, you might get a quote on the spot or a very quick follow-up.
• Preparation for Calling: Have your move-in and move-out dates, general inventory, and any specific requirements ready to make the call efficient.

On-Site Quote (Free)

For particularly complex house or office removals, an on-site quote is often the most accurate way to get a price. Robina Removals offers this service free of charge.

• When to Use It: “Whether you need house removals, office removals or furniture removalists, locally or interstate, contact Robina Removals for a quote. It’s absolutely free!” This suggests it’s for situations where a visual assessment is beneficial or necessary.
• Benefits:
  • Accuracy: An experienced estimator can assess volume, access challenges, and special item handling requirements, leading to a more precise quote and fewer surprises on moving day.
  • Detailed Planning: It allows for a discussion of logistics, packing strategies, and scheduling, ensuring all aspects of the move are considered.
• How to Arrange: This would typically be arranged by calling their main number or mentioning your preference for an on-site visit when filling out the online form.

Regardless of the method chosen, the “Simple 3 Step Process” detailed on their site outlines that after requesting and receiving a quote, you review it, accept it, and then they lock in your desired date. This clear process aims to minimise confusion and set expectations from the outset.

Understanding Robinaremovals.com.au Pricing

When it comes to removalist services, pricing is rarely a one-size-fits-all deal. Robina Removals highlights that their pricing is “flexible” and “personalised,” which means getting an exact figure typically requires a direct quote. Let’s dig into what influences these costs and how they approach it.

Factors Influencing Removalist Costs

The cost of a removalist service is a complex equation, influenced by several key variables. Understanding these can help you anticipate potential expenses and make informed decisions.

• Volume of Goods: This is arguably the biggest factor. More items mean a larger truck, more packing materials, and more time for loading and unloading. A 3-bedroom house will naturally cost more to move than a studio apartment.
  • Measurement: Removalists often estimate volume in cubic metres (m³) or by the size of the truck required (e.g., 3.5t van, 10t truck).
• Distance of the Move:
  • Local Moves: Often charged hourly. The longer the distance, the more hours it takes.
  • Interstate Moves: Usually priced per cubic metre or as a fixed quote, considering fuel, tolls, and labour for long distances. Backloading can offer savings here.
• Access at Both Ends:
  • Stairs/Lifts: Moving items up or down multiple flights of stairs or using lifts takes more time and effort, increasing labour costs.
  • Parking/Access: Difficult parking, long walks from the truck to the property, or narrow driveways can add to the time and complexity.
  • Disassembly/Reassembly: If furniture needs to be taken apart and put back together (e.g., beds, large wardrobes), this adds billable hours.
• Specialised Items: Items like pianos, pool tables, or large antique furniture require specialist equipment, extra personnel, and more careful handling. This comes at an additional cost.
  • Example: As seen on their site, piano removals are a “specialist operation” with “specialist equipment.”
• Additional Services:
  • Packing/Unpacking: If you opt for professional packing services, this will add significantly to the cost.
  • Packing Materials: While Robina Removals offers free delivery for orders over $100, the cost of boxes and wrapping materials themselves contributes to the overall expense.
  • Storage: If your items need to be stored, this will be an ongoing cost, typically charged weekly or monthly.
  • Insurance: While the core service cost is separate, opting for comprehensive “Goods in Transit Insurance” (as offered by Robina Removals) will add to the total.

Robina Removals’ Approach to Pricing

Robina Removals emphasises a personalised approach, which means they don’t publish a standard rate card. This is common for removalists, as each move is genuinely unique. Thebestmechanics.com.au Review

• Personalised Quotes: “We personalise both our local and interstate removals pricing based on your needs and requests.” This means they’ll factor in all the variables mentioned above to give you a specific price.
• Hourly Rates for Local Moves: Their “Man With a Van” service is charged by the hour, which is a transparent way to pay for smaller, local jobs. This allows customers to control costs by being efficient on moving day.
• Competitive Rates: While they don’t disclose numbers, the customer reviews frequently mention “reasonable rates” and “good price” in comparison to other quotes, suggesting they aim to be competitive within the market.
  • Customer Feedback Example: “Also great value when compared with other local quotes. Thank you Robina Removals!” (mandy jacobs) and “best price I could get for a back load so all in all happy” (Valerie Whyte).

Why Cheap Can Be Expensive

Interestingly, Robina Removals has a blog post titled “Why Cheap Removalist Rates Often Lead to Expensive Moves.” This is a crucial point for any consumer to grasp.

• The Hidden Costs of Lowball Quotes: Extremely cheap quotes can often lead to:
  • Hidden Fees: Unexpected charges for stairs, long walks, or specific items.
  • Damages: Less careful handling due to rushed work or inexperienced staff.
  • Delays: Unreliable scheduling or truck breakdowns.
  • Lack of Insurance: Inadequate or no insurance cover, leaving you exposed if things go wrong.
• Robina Removals’ Stance: By addressing this on their blog, they position themselves as a company that offers “fair” pricing for a professional, reliable service, rather than chasing the lowest possible quote which might compromise quality.
  • Their Message: They receive calls “every week from panicked customers who have been let down by their removalist at the last minute” due to choosing overly cheap options. This reinforces their value proposition for transparent and reliable service.

Ultimately, to understand the exact cost for your move with Robina Removals, you’ll need to use their online quote form or call them directly. Their emphasis on personalisation suggests they strive to provide a price that accurately reflects the scope and complexity of your specific relocation.

How to Cancel Robinaremovals.com.au Service

When you’re dealing with a service like removals, cancelling isn’t usually like ending a subscription; it’s more about altering or terminating a booked job. Given that Robina Removals provides a service rather than an ongoing subscription, the “cancellation” typically refers to cancelling a confirmed booking. Their website doesn’t have a dedicated “cancel service” section, but we can infer the process based on industry standards and their communication channels.

Understanding the Nature of Cancellation

Unlike a monthly subscription, a removalist booking involves resource allocation (trucks, staff, schedule slots). Therefore, cancellations often carry different implications, especially regarding notice periods and potential fees.

• No “Free Trial” Cancellation: As a service-based business, Robina Removals doesn’t offer a free trial in the traditional software sense. Their “free quotes” are initial consultations, not a trial of the service itself. Therefore, the concept of cancelling a “free trial” doesn’t apply here.
• Cancellation of a Confirmed Booking: Once you’ve accepted a quote and “locked in” your desired date (as per their 3-step process), you have a confirmed booking. This is what you would be cancelling.

Steps to Cancel a Robina Removals Booking

Since the website doesn’t detail a specific cancellation policy on its main pages, the most professional and effective way to cancel would be through direct communication.

1. Review Terms & Conditions: Before contacting them, it’s always wise to check their “Terms & Conditions” or any booking confirmation email they sent you. These documents usually outline cancellation policies, including notice periods and any potential fees.
   • Website Link: Their Privacy Policy and Terms & Conditions links are in the footer of their website. This is where you would expect to find the specifics.
2. Contact Them Directly and Promptly: Given the nature of their service, timely communication is key.
   • Phone Call: This is generally the best method for urgent cancellations as it allows for immediate confirmation and discussion. Their phone number is 07 5520 0488.
   • Email: If the cancellation isn’t immediate, sending an email to [email protected] provides a written record. Be sure to include your booking reference number, name, and reason for cancellation.
3. Provide Necessary Information:
   • Your full name and contact details.
   • Your booking reference number (if you have one).
   • The scheduled moving date.
   • A clear statement that you wish to cancel the service.
   • (Optional but helpful) A brief reason for cancellation, especially if you hope to reschedule or if there are extenuating circumstances.
4. Confirm Cancellation: Ensure you receive a confirmation of cancellation from Robina Removals, ideally in writing (email). This protects you from any misunderstandings or charges for a service you didn’t receive.

Potential Cancellation Fees

Most removalist companies have cancellation policies to protect themselves from lost revenue due to last-minute cancellations.

• Notice Period: The shorter the notice, the higher the likelihood of a cancellation fee. For example, cancelling within 24-48 hours of the scheduled move might incur a fee, whereas cancelling a week or more in advance might not.
• Deposit Forfeiture: If you paid a deposit, it might be non-refundable, especially if the cancellation is late.
• Resource Allocation: Removalists allocate staff, trucks, and schedule slots. A last-minute cancellation means they lose potential business for that slot.

It’s crucial to be upfront and communicate as early as possible if your plans change. This demonstrates respect for their business and minimises any potential financial impact on your end.

Frequently Asked Questions

What services does Robinaremovals.com.au offer?

Robina Removals offers a comprehensive range of services including local removals on the Gold Coast, Sunshine Coast, and Northern NSW, interstate removals from Cairns to Melbourne, backloading, “Man With a Van” service, on-site quotes, moving boxes and packing materials, goods in transit insurance, car transport, and specialised piano removals.

How long has Robina Removals been in business?

Robina Removals has 35 years of experience operating on the Gold Coast, Tweed Heads, Brisbane, and surrounding areas, indicating a long-standing presence and expertise in the removals industry.

Is Robina Removals an AFRA member?

Yes, Robina Removals is a member of the Australian Furniture Removers Association (AFRA), which is an official body that accredits removalists based on their equipment, vehicles, premises, and training standards. Fastprinting.com.au Review

How can I get a quote from Robinaremovals.com.au?

You can get a quote by calling them directly at 07 5520 0488 (recommended for local or small interstate moves) or by filling out their online quote form (best for interstate moves with a long list of items). They also offer free on-site quotes for complex removals.

Does Robina Removals offer interstate moving services?

Yes, they offer interstate moving services, travelling twice a week from Cairns all the way to Melbourne, covering all towns and cities in between. They handle both single items and full truckloads.

What is backloading and do they offer it?

Backloading is an affordable way to move interstate by utilising space on a truck that would otherwise be returning empty. Yes, Robina Removals offers backloading services, highlighting it as a cost-effective option for interstate moves.

Do they provide packing materials or services?

Yes, Robina Removals offers a range of moving boxes and packing materials. They provide free delivery for orders over $100.00 and also offer a buy-back scheme and sell pre-loved boxes. Full or part packing services are also available.

Is Goods in Transit Insurance available?

Yes, Robina Removals offers Goods in Transit Insurance. They state their policy is cost-effective, flexible, and tailored to protect your goods during transit or storage against unexpected loss.

Can they move special items like pianos or cars?

Yes, they provide specialised piano removals, utilising specific equipment and experience for delicate operations like crane lifts for grand pianos. They also offer car transport services.

Where is Robina Removals located?

Their physical address is 335 Reedy Creek Rd, Burleigh Waters, Queensland 4220.

What are their operating hours?

While specific hours are not explicitly listed on the homepage, their primary contact method is by phone, suggesting they operate during standard business hours. It’s best to call for precise times.

Are they Government & Defence Force Accredited?

Yes, the website states that Robina Removals is Government & Defence Force Accredited, which signifies their capability and reliability for handling official moves.

Do they offer secure storage solutions?

Yes, Robina Removals has secure storage facilities and states that they have increased the size and safety levels of these facilities. Magnetinvitations.com.au Review

What is the process for booking a move with them?

Their “Simple 3 Step Process” involves requesting a free quote, accepting their offer, and then booking the desired moving date, ensuring everything is locked in for your relocation.

Are customer reviews available on their website?

Yes, they prominently display a 4.7-star rating based on 200 Google reviews, with direct links to their Google Maps profile, and feature various written testimonials on their homepage.

What happens if I need to cancel my booking?

Their website doesn’t detail a specific cancellation policy on the homepage. It is best to contact them directly via phone (07 5520 0488) or email ([email protected]) as soon as possible to discuss cancellation and any potential fees outlined in your booking terms.

Do they have a “Man With a Van” service?

Yes, they offer a “Man With a Van” service on the Gold Coast, which is charged by the hour and involves a motivated crew and a 3.5t van, ideal for moving a few items or straightforward local moves.

What areas do they service for local removals?

They offer local removals at both ends of the Gold Coast, Sunshine Coast, and Northern NSW, including Tweed Heads and Brisbane.

What social media platforms are they active on?

They have links to Google-plus (Google Maps), Facebook, YouTube, Twitter, and LinkedIn from their website footer.

Can I get an on-site quote for free?

Yes, Robina Removals offers absolutely free on-site quotes for house removals, office removals, or furniture removalists, locally or interstate, to provide a precise assessment and quote.