reidcycles.com.au FAQ

How do I contact Reidcycles.com.au customer service?

You can access their customer support through the “Help Centre” link found on the homepage. This typically provides options for FAQs, contact forms, or email support.

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How to Cancel reidcycles.com.au Order / Return Policy

What is the Reid Cycles warranty policy?

Reid Cycles offers a lifetime warranty on bicycle frames and forks. Additionally, there is a 2-year warranty on parts, demonstrating confidence in the quality and durability of their products.

Can I return a bike if I don’t like it?

Yes, Reid Cycles offers a “30 Day Online Test Rides” policy. This means if you don’t love your bike, you can return it within 30 days of purchase or delivery, subject to their detailed terms and conditions. How to Cancel reidcycles.com.au Order / Return Policy

Does Reid Cycles offer free shipping in Australia?

The homepage states “fast delivery around Australia,” but it does not explicitly mention free shipping. Shipping costs are typically calculated at checkout, so it’s best to proceed to the cart to determine the exact delivery fee for your location.

Are Reid Cycles bikes pre-assembled when delivered?

Online bike purchases often require some assembly upon arrival. While many bikes are partially assembled, you might need to attach components like pedals, handlebars, and the front wheel. Detailed assembly instructions are usually provided.

What types of bikes does Reid Cycles sell?

Reid Cycles sells a wide variety of bikes including Kids Bikes, Electric Bikes, Mountain Bikes, Vintage Bikes & Cruisers, Road and Gravel Bikes, Commuter Bikes, and models specifically designed for women. They also have a category for “Bikes Under $300.”

Is Reid Cycles an Australian company?

Yes, Reid Cycles explicitly states on its homepage that it is “Locally Owned” and “An Australian business taking bikes to the world!”

Does Reid Cycles plant a tree for every bike sold?

Yes, Reid Cycles has a “Buy One Plant One” initiative where they commit to planting a tree for every bike purchased, as part of their environmental efforts to tackle climate change. reidcycles.com.au Pricing

How do Reid Cycles offer “unbeatable prices”?

Reid Cycles employs a direct-to-consumer (DTC) business model, selling directly to the public with minimal overheads. This allows them to invest in product quality while offering competitive pricing by cutting out intermediaries.

Can I buy bike accessories from Reid Cycles?

While the homepage primarily showcases bikes, most reputable bike retailers also sell a range of accessories (helmets, lights, locks, etc.) and parts. This would likely be found in their product categories beyond the main bike sections.

How do I know what size bike to buy online?

Reid Cycles’ product pages typically include sizing guides or recommendations based on rider height. It’s crucial to consult these guides before purchasing to ensure you get the correct bike size for comfort and safety.

What payment methods does Reid Cycles accept?

While not listed on the homepage, reputable e-commerce sites typically accept major credit cards (Visa, Mastercard, American Express) and often popular digital payment options like PayPal. You would confirm this at the checkout stage.

Does Reid Cycles have physical stores?

The website primarily promotes an “Online Test Rides” policy and “direct-to-consumer” sales, which suggests their primary model is online. For specific information on any physical retail locations or showrooms, you would need to check their About Us or Help Centre pages. Does reidcycles.com.au Work

How long does shipping take for Reid Cycles bikes?

The homepage mentions “fast delivery around Australia.” Specific delivery times would depend on your location and the bike’s availability. This information is usually provided during the checkout process or in their shipping policy details.

Can I log in to check out faster on Reidcycles.com.au?

Yes, the website features a “Have an account? Log in to check out faster” option, indicating that returning customers can create an account to streamline their purchasing experience.

Are the bikes on sale always available?

Sale prices are typically for a limited time or while stock lasts. The availability of specific models on sale would be indicated on their product pages or within the sales category.

Does Reid Cycles sell electric mountain bikes?

Yes, the homepage explicitly lists “Electric Bikes” and features a “Let’s MTB eBike Grey” on sale, indicating they offer electric mountain bike models.

Where can I find customer reviews for Reid Cycles?

While not prominently displayed on the homepage, you would typically find customer reviews on independent review platforms like ProductReview.com.au, Google Reviews, or Trustpilot, as well as potentially on individual product pages within the Reid Cycles website. Is reidcycles.com.au a Scam?

What is the difference between a vintage bike and a commuter bike?

Vintage bikes often have a classic, retro aesthetic and are ideal for leisurely rides. Commuter bikes are designed for daily use, focusing on practicality, durability, and often features like disc brakes and gear range suitable for varied urban terrain.

How does the “Online Test Rides” policy work for returns?

You can ride the bike for up to 30 days. If it doesn’t meet your expectations, you’ll need to contact their customer service for return instructions. The bike should generally be in good condition, suitable for resale, with original packaging. Specific details would be in their full returns policy.