How to Work with Probuildroofing.com.au

Working with Probuildroofing.com.au appears to be a straightforward process, primarily revolving around submitting an inquiry to receive a quote for roofing services. The website positions itself as a facilitator that connects you with their network of local roofing contractors. The steps are clearly laid out on their homepage, designed to be user-friendly and efficient for potential clients in South East Queensland.

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Initial Contact and Inquiry Submission

The first step involves getting in touch with Pro Build Roofing to communicate your needs.

• Online Quote Form: The most prominent method is to use the “Request a Free Quote” form directly on the homepage. This form typically requires details such as your name, contact information, property address, and a brief description of the roofing work required (e.g., “re-roofing,” “gutter repair,” “asbestos removal”).
• Phone Call: Alternatively, you can directly call them on the provided phone number (07 3062 7775). This allows for immediate verbal communication and clarification of your project details.
• Email: An email address ([email protected]) is also available for sending detailed inquiries or documents related to your roofing project.
• Initial Consultation: After submitting your details, Pro Build Roofing suggests they will be in contact “the same day.” This initial contact will likely involve a discussion about your specific needs to ensure they connect you with the most suitable contractor from their network.

Receiving a Quote and Consultation

Once your inquiry is processed, the next phase involves the actual assessment of your roofing project.

• Contractor Connection: Pro Build Roofing will connect you with one of their “highly experienced roof contractors.” This means you will directly interact with the tradesperson who will potentially carry out the work.
• Site Visit: For most roofing projects, a contractor will need to visit your property to conduct a thorough assessment. This allows them to accurately measure, identify issues, assess material requirements, and understand the scope of work.
• Detailed Written Quote: As per the “Pro Build Promise,” you should expect to receive a “written quote for every project.” This quote should detail the scope of work, materials to be used, labour costs, estimated timelines, and any exclusions. It’s crucial to review this quote meticulously.
• Free Advice: The website highlights “FREE Advice & Fast Roofing Quotes,” suggesting that during this consultation phase, you can ask questions and receive expert recommendations.

Project Agreement and Execution

After reviewing the quote, if you’re satisfied, you proceed to formalise the agreement and commence work.

• Accepting the Quote: If the quote aligns with your expectations, you would formally accept it, typically by signing the provided documentation.
• Written Guarantees: The “Pro Build Promise” also states they will “provide all guarantees in writing.” Ensure these guarantees (e.g., for workmanship, materials) are clearly documented before work commences.
• Scheduling Work: Work will be scheduled according to agreed timelines, taking into account material availability and contractor capacity.
• Project Execution: The assigned contractor will carry out the roofing work as per the agreed-upon scope and quality standards.
• Payment Terms: While not explicitly detailed on the website, standard payment terms for roofing projects often involve an initial deposit, progress payments, and a final payment upon satisfactory completion. Clarify these terms upfront.

Post-Completion and Follow-up

After the work is finished, there are final steps to ensure satisfaction.

• Final Inspection: It is advisable to conduct a final inspection of the completed work to ensure it meets the agreed-upon standards and the quality promised.
• Addressing Issues: If any issues arise, you would communicate them with the contractor and, if necessary, Pro Build Roofing, to ensure they are addressed under the terms of the guarantee.
• Feedback: Providing feedback to Pro Build Roofing can be helpful, although the website does not offer a direct feedback mechanism beyond general contact.

Important Considerations When Working with Them: Is Probuildroofing.com.au a Scam?

• Verify the Contractor: Since Pro Build Roofing acts as an intermediary, it is highly recommended that you independently verify the license and insurance of the specific contractor they connect you with through the relevant state building authority (e.g., QBCC in Queensland) before any work begins.
• Get Everything in Writing: Ensure all agreements, quotes, guarantees, and variations are documented in writing.
• Understand Warranties: Clarify both workmanship warranties from the contractor and any manufacturer warranties for materials.

By following these steps and exercising due diligence, you can navigate the process of working with Probuildroofing.com.au effectively.