Disable Surfshark VPN: Your Ultimate Guide to Taking Control

Ever found yourself needing to temporarily turn off your VPN, or maybe you’re ready to completely remove Surfshark from your devices? It happens to the best of us! Whether you’re troubleshooting a quirky app, switching to a different service, or just taking a break from constant encryption, knowing how to disable Surfshark VPN is super handy. This guide is all about giving you clear, step-by-step instructions for disconnecting, uninstalling, and even canceling your Surfshark subscription, making sure you feel fully in control of your digital privacy.

Surfshark is a pretty popular VPN, and for good reason—it offers solid security features, often comes at an affordable price, and lets you connect unlimited devices. They’ve got great perks like AES-256 encryption, a strict no-logs policy, and their CleanWeb feature that blocks ads and malware. But hey, even the best tools need to be managed, and sometimes that means turning them off or taking them off your system entirely. Don’t worry, it’s usually a straightforward process, and I’ll walk you through every scenario, from a quick disconnect to a full removal and even how to handle your subscription and auto-renewal.

How to Temporarily Disable Surfshark VPN

Sometimes, you don’t want to completely uninstall Surfshark. you just need to pause it for a bit. Maybe you’re trying to figure out why a particular website isn’t loading, or perhaps a local app is acting up with the VPN connected. Temporarily disabling Surfshark is usually a quick toggle away. Remember, though, that when your VPN is off, your internet traffic isn’t encrypted, and your real IP address is visible, so only do this when you really need to.

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On the Surfshark App General Method

This is the easiest and most common way to turn off Surfshark, regardless of your device.

1. Open the Surfshark Application: Launch the Surfshark app on your computer or mobile device.
2. Locate the Disconnect/Power Button: You’ll usually see a prominent “Disconnect” button or a power icon right on the main screen of the app.
3. Click/Tap to Disconnect: Just click or tap this button. The app will usually confirm that you’re disconnected, and the button might change color or text e.g., from “Connected” to “Disconnected”.

If you’re using a desktop, you might also find the option to disconnect by right-clicking the Surfshark icon in your system tray Windows or menu bar macOS and selecting “Disconnect”.

On Windows

If you need to disconnect Surfshark directly through your Windows settings, here’s how: Disney Plus Not Working with Surfshark VPN: Your Ultimate Fix Guide

1. Open Settings: Click the Windows icon Start menu, then choose “Settings” the cog icon.
2. Navigate to Network & Internet: In the Settings window, click on “Network & Internet”.
3. Select VPN: From the left-hand menu, choose “VPN”.
4. Disconnect Surfshark: You’ll see a list of your VPN connections. Find “Surfshark” and click on it. An option to “Disconnect” will appear. click that.

If the app is still running in the background after this, or if you can’t find it in the VPN settings, you might need to check your Task Manager. Press Ctrl + Shift + Esc or Ctrl + Alt + Del and select Task Manager, find any Surfshark processes, select them, and click “End Task” to fully close them.

On macOS

Mac users can also quickly disable Surfshark through system preferences:

1. Open System Settings: Click the Apple icon in the top-left corner of your screen, then select “System Settings” or “System Preferences” on older macOS versions.
2. Go to VPN: In the System Settings sidebar, click on “VPN”.
3. Toggle Off Surfshark: Find your Surfshark VPN connection in the list. There should be a toggle switch next to it. simply turn it off.

If the Surfshark app itself is still running, you can right-click its icon in the Dock and select “Quit.” If it’s being stubborn, you can force quit it: press Cmd + Opt + Esc, select Surfshark from the “Force Quit Applications” window, and click “Force Quit”.

On Android Devices

Disabling Surfshark on your Android phone or tablet is pretty similar to the general app method, but you can also do it through system settings if the app is unresponsive:

1. Go to Device Settings: Open your phone’s “Settings” app.
2. Find Network Settings: Look for options like “Connections,” “Network & Internet,” or “Connection & Sharing” and tap on it.
3. Select VPN: You should see a “VPN” option. Tap it.
4. Turn Off Surfshark: Locate Surfshark in the list of VPN profiles. There might be a toggle switch to turn it off, or you might need to tap on the Surfshark entry and then select “Disconnect”.

On iOS Devices iPhone/iPad

For iPhone and iPad users, disabling Surfshark can be done through the app or your device settings: Does Surfshark Really Work? Your Honest Guide to This Popular VPN

1. Open Settings: Tap the “Settings” app icon on your home screen.
2. Find VPN: Scroll down and tap on “VPN”.
3. Toggle Off Surfshark: You’ll see “VPN Configurations” with Surfshark listed. Tap the toggle switch next to Surfshark to turn it off. If you don’t see a toggle, you might see an information icon i. tap that and look for a disconnect option.

Alternatively, some newer iOS versions place the VPN switch directly in the main “Settings” menu, usually under “Personal Hotspot” settings, making it even quicker to toggle.

On Browser Extensions

If you’re using the Surfshark browser extension for Chrome, Firefox, Edge, etc., disabling it is even simpler:

1. Click the Extension Icon: In your browser’s toolbar, click on the Surfshark extension icon it usually looks like a blue fin or the Surfshark logo.
2. Disconnect: Within the extension’s pop-up menu, you’ll see a prominent “Disconnect” button. Click it to turn off the VPN for that browser.

You can also temporarily disable or even remove the extension if needed from your browser’s extension management page.

When a Simple Disconnect Isn’t Enough: Understanding Surfshark’s Kill Switch and Bypasser

Sometimes, you might find that even after disconnecting, your internet feels a bit off, or you’re still having issues with certain apps. This could be due to features like the Kill Switch or how specific apps are configured with the Bypasser.

Surfshark vpn down

Disabling the Kill Switch

Surfshark’s Kill Switch is a crucial security feature that automatically cuts your internet connection if the VPN connection drops unexpectedly. This prevents your real IP address and online activities from being exposed. While great for privacy, it can be annoying if you’re intentionally trying to go online without the VPN and it keeps blocking your connection.

To disable the Kill Switch in the Surfshark app:

1. Open Surfshark App: Launch the Surfshark application on your device.
2. Go to Settings: Look for the “Settings” icon often a cogwheel usually located in the bottom-left or bottom-right corner of the app window.
3. Navigate to VPN Settings: Within Settings, find and click on “VPN settings”.
4. Toggle Kill Switch Off: You’ll see an option for “Kill Switch.” Click its toggle switch to turn it off. It should change to a gray color or indicate it’s disabled.

Remember to re-enable the Kill Switch once you’re done troubleshooting or if you want that extra layer of protection back.

Using the Bypasser Split Tunneling for Specific Apps/Websites

If you constantly find yourself needing to turn off Surfshark for certain apps or websites, like a banking app or a streaming service that gets finicky with a VPN, the Bypasser feature also known as split tunneling is your best friend. This lets you choose which apps or websites will bypass the VPN tunnel and connect directly to the internet, while everything else stays protected. Unlocking Your Steam Deck’s Full Potential with Surfshark VPN

Here’s how to set up the Bypasser on Surfshark primarily available on Windows and Android:

1. Open Surfshark App: Launch the Surfshark application.
2. Go to Settings: Click on “Settings” in the left-hand panel.
3. Navigate to VPN Settings: In the Settings tab, click on “VPN settings”.
4. Select Bypasser: You’ll see “Bypasser” in the options. click on it.
5. Enable Bypass VPN: Toggle the switch to enable “Bypass VPN”.
6. Select Applications/Websites:
   • For Apps: Click “Select apps.” You’ll see a list of applications on your device. Check the box next to the apps you want to bypass the VPN. If an app isn’t listed, you can usually click “Add apps” and locate its executable file.
   • For Websites/IP addresses: Switch to the “Websites / IP addresses” tab, enable “Bypass VPN” there, and then click “Add websites or IP addresses.” Type in the website URL or IP address you want to bypass and click “Add”.

After setting this up, simply reconnect to any Surfshark server, and your chosen apps or websites will connect directly, while the rest of your traffic remains encrypted. This can save you a lot of hassle from constantly turning the VPN on and off.

How to Completely Remove Uninstall Surfshark VPN

Sometimes, a temporary disable isn’t enough, and you want to completely remove Surfshark from your system. This might be because you’re switching to another VPN, no longer need the service, or you’re doing a deep clean of your device. Uninstalling ensures that no leftover files or drivers interfere with other network connections or software.

Surfshark dd-wrt

Before You Uninstall: Important Steps

Before you dive into uninstalling, make sure you:

1. Disconnect from VPN: Disconnect Surfshark using the app’s main disconnect button.
2. Exit the Application: Close the Surfshark app entirely. On Windows, check your system tray. on macOS, check your menu bar or Dock. If necessary, force quit it using Task Manager Windows or Force Quit Utility macOS.
3. Disable Auto-Renewal if applicable: If you’re planning to stop using Surfshark entirely, make sure you disable auto-renewal for your subscription first. We’ll cover this in more detail shortly.

Uninstalling Surfshark from Windows can be done through the standard Apps & Features settings. For a truly clean removal, you might also want to manually delete leftover files and TAP drivers.

Standard Uninstall:

1. Open Settings: Click the Windows icon Start menu, then select “Settings.”
2. Go to Apps: Click on “Apps,” then “Apps & features” or “Uninstall Apps” on older versions.
3. Find Surfshark: Scroll through the list or use the search bar to find “Surfshark”. You might see multiple Surfshark-related entries. focus on the main “Surfshark” app first.
4. Uninstall: Click on “Surfshark,” then select “Uninstall” and follow any on-screen prompts. Confirm the action in the pop-up window.

Thorough Removal Optional, but Recommended for a Clean Slate:

After the standard uninstall, some residual files and network drivers TAP drivers might remain, which can sometimes interfere with other VPNs.

1. Delete TAP Drivers:
   • Go to “Control Panel” and then “Device Manager”.
   • Expand the “Network adapters” section.
   • Look for entries like “TAP-Windows Adapter V9” or anything explicitly named “Surfshark TAP driver”.
   • Right-click on it and select “Uninstall device,” then confirm. You might have several. remove them all.
   • Alternatively, you can delete the VPN connection itself. Go to “Settings” -> “Network & Internet” -> “Change adapter options.” Right-click on any Surfshark connection and select “Delete”.
2. Remove Leftover Files:
   • Open File Explorer.
   • Navigate to the following directories and delete any folders or files related to Surfshark. Replace <username> with your actual Windows username:
     • C:\Program Files\Surfshark or C:\Program Files x86\Surfshark
     • C:\ProgramData\Surfshark
     • C:\Users\<username>\AppData\Local\Surfshark
     • C:\Users\<username>\AppData\Roaming\Surfshark
   • You might need to enable “Show hidden files” in File Explorer’s View options to see some of these folders.
3. Clean Registry Entries Advanced – Proceed with Caution!:
   • Always back up your registry before making changes. Search for “regedit” in the Start menu and open “Registry Editor”.
   • Press Ctrl + F to open the “Find” dialog.
   • Search for “Surfshark” and manually delete any keys or entries related to Surfshark. Be extremely careful here, as incorrect deletions can cause system instability. A common path for Surfshark Antivirus might be HKEY_LOCAL_MACHINE\SOFTWARE\Surfshark Antivirus.
4. Restart Your PC: After all these steps, restart your computer to finalize the changes.

Uninstalling Surfshark from a Mac is generally simpler, especially if you installed it via the App Store.

Standard Uninstall Drag to Trash:

1. Close Surfshark App: Make sure the Surfshark app is completely closed. If necessary, use Cmd + Opt + Esc to force quit it.
2. Open Applications Folder: Open “Finder,” then go to the “Applications” folder.
3. Drag to Trash: Locate the “Surfshark” application icon, then drag it to the “Trash” Bin in your Dock.
4. Empty Trash: Right-click on the Trash icon and select “Empty Trash”.

App Store Installation:

If you installed Surfshark from the Mac App Store: Your Exclusive Online Highway: Everything You Need to Know About Surfshark’s Dedicated IP VPN

1. Open Launchpad: Open “Launchpad” to see all your installed applications.
2. Drag to Trash: Find the Surfshark app icon, click and hold it until all icons start wiggling. Drag the Surfshark icon to the “Trash” Bin. A pop-up will appear. click “Delete”.

Thorough Removal Optional:

For a super clean Mac, you can manually delete associated files:

1. Check Library Folders: In Finder, click “Go” in the menu bar, then hold the Option key and click “Library” this folder is usually hidden.
2. Delete Associated Files: In the Library folder, look for and delete any folders named “Surfshark” or containing “surfshark” within:
   • Application Support
   • Caches
   • Preferences
   • LaunchAgents
   • LaunchDaemons
3. Restart Mac: Restart your Mac after deleting these files.

Uninstalling Surfshark from your Android device is straightforward:

1. Long-Press App Icon: On your home screen or app drawer, long-press the Surfshark app icon.
2. Drag to Uninstall / Select Uninstall:
   • You might see an “Uninstall” option pop up. tap it.
   • Alternatively, drag the app icon to the “Uninstall” area that appears at the top or bottom of your screen.
3. Confirm: Confirm the uninstallation when prompted.

If you purchased through Google Play, you might also want to go into the Google Play Store, tap your profile icon, go to “Payments & subscriptions,” then “Subscriptions,” find Surfshark, and ensure it’s fully removed there.

Removing Surfshark from your iPhone or iPad is also simple:

1. Long-Press App Icon: On your home screen, long-press the Surfshark app icon until it wiggles and an “X” or “-” symbol appears.
2. Delete App: Tap the “X” or “-” on the Surfshark icon, then tap “Delete App” or “Remove App” and confirm.

If you subscribed through the Apple App Store, remember to check your subscriptions in your device’s “Settings” to ensure no recurring charges: “Settings” -> -> “Subscriptions,” then find Surfshark and confirm it’s canceled. Does Surfshark Work with DraftKings? Here’s the Real Deal

Managing Your Surfshark Subscription

Deciding to fully move on from Surfshark often involves managing your subscription. This means understanding how to disable auto-renewal and, if you’re within the refund window, how to cancel and get your money back.

How to Disable Surfshark Auto-Renewal

Surfshark subscriptions, like many services, are set to auto-renew by default to ensure uninterrupted service. If you want to stop future payments without immediately losing access to the service you’ll still use it until your current period expires, disabling auto-renewal is the way to go.

The method depends on where you bought your subscription: Surfshark VPN Device Limit: Your Ultimate Guide to Protecting *All* Your Gadgets

Via Surfshark Website Direct Purchase:

1. Log in to Your Account: Go to the Surfshark website and log in to your account.
2. Go to Subscription: Click on your account or profile icon usually in the top-right corner, then select “Subscription” from the dropdown menu.
3. Access Payments Tab: Click on the “Payments” tab.
4. Cancel Auto-Renewal: You should see an option like “Manage subscription” or “Cancel auto-renewal.” Click this and follow the prompts. You might be asked for a reason. you can provide one or simply continue.
5. Confirm Cancellation: Confirm that you want to cancel plan renewal. Your auto-renewal status should change, and you won’t be charged again.

Via Google Play Store:

1. Open Google Play Store: On your Android device, open the Google Play Store app.
2. Access Profile: Tap your profile icon in the top-right corner.
3. Go to Payments & Subscriptions: Select “Payments & subscriptions,” then tap on “Subscriptions”.
4. Find Surfshark: Locate Surfshark in your list of subscriptions and tap on it.
5. Cancel Subscription: Tap “Cancel subscription” and follow the on-screen prompts. You’ll usually be asked for a reason, then confirm.

Via Apple App Store iPhone/iPad:

1. Open Settings: Go to your device’s “Settings” app.
2. Tap Your Name: Tap on your name/Apple ID at the very top of the settings menu.
3. Go to Subscriptions: Tap “Subscriptions”.
4. Select Surfshark: Find and select the “Surfshark” subscription.
5. Cancel Subscription: Tap “Cancel Subscription.” If you don’t see this option, it means your subscription is already canceled and won’t renew.

Via Amazon:

If you purchased through Amazon, the process is similar:

1. Log in to Amazon: Log into your Amazon account.
2. Account & Lists: In the top-right corner, select the “Account & Lists” dropdown menu.
3. Memberships & Subscriptions: Click on “Memberships & Subscriptions”.
4. Find Surfshark: Locate your Surfshark subscription and follow the prompts to cancel it.

How to Cancel Your Surfshark VPN Subscription with Refund Details

If you’re looking to not only stop auto-renewal but also get your money back, you’ll need to cancel your subscription within Surfshark’s 30-day money-back guarantee period. This period typically starts from the date of purchase.

1. Contact Customer Support: This is the most reliable way to cancel and request a refund, especially if you purchased directly from Surfshark’s website.
   • Live Chat Fastest: Go to Surfshark’s official website and look for the “Help Center” or “Chat with us” button usually at the bottom right. Tell the agent you want to cancel your subscription and request a refund. They’ll guide you through the process and might ask for your account details and a reason for canceling you’re not obligated to give extensive feedback if you don’t want to, but providing a brief reason can help them understand.
   • Email: You can also email [email protected] with your cancellation and refund request, though live chat is usually quicker.
2. Provide Information: Have your account email address and details handy. The support agent might ask where you purchased your subscription.
3. Confirm Refund Eligibility: Clearly state that you are within the 30-day money-back guarantee period to ensure you get a full refund.

Important Notes on Refunds:

• 30-Day Window is Key: If you’re outside this 30-day window, you can still cancel your recurring payment, but you generally won’t qualify for a refund for the unused portion of your subscription.
• Third-Party Purchases: If you purchased Surfshark through Apple’s App Store, Google Play Store, or Amazon, Surfshark itself cannot directly issue the refund. You’ll need to request the refund through those platforms according to their own refund policies. The cancellation process via those stores as detailed above will stop future charges, but for a refund, you’ll need to initiate it directly with Apple, Google, or Amazon.

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Dealing with Surfshark Antivirus

If you have Surfshark One, which includes Surfshark Antivirus, you might sometimes need to disable or uninstall just the antivirus component. This can be useful if it’s conflicting with other security software or if you simply prefer to use a different antivirus solution.

How to Disable Surfshark Antivirus

If you just want to temporarily disable the antivirus without removing the entire Surfshark app:

2. Navigate to Antivirus Section: Look for an “Antivirus” or “Surfshark One” section within the app.
3. Toggle Off Protection: There should be a toggle or a setting to turn off real-time protection or other antivirus features.

For a more permanent disable, especially if you don’t want it running in the background, you can adjust system services Windows specific:

1. Open Services Windows: Press Windows Key + R, type services.msc, and press Enter.
2. Find Surfshark Antivirus Service: Look for “Surfshark Antivirus” in the list of services.
3. Disable/Set to Manual: Right-click on it, select “Properties,” and change the “Startup type” to “Disabled” or “Manual”.
4. Stop Service: If it’s currently running, click “Stop.”

How to Uninstall Surfshark Antivirus

Uninstalling Surfshark Antivirus is generally similar to uninstalling the main VPN application. Surfshark VPN Data Limit: Unleash Your Online Freedom (and Devices!)

On Windows:

1. Standard Uninstall:
   • Go to “Settings” -> “Apps” -> “Apps & features”.
   • Find “Surfshark Antivirus” in the list and click “Uninstall”. Follow any prompts.
   • You might also see “Surfshark Antivirus Context Menu” or “Surfshark Antivirus Uninstaller” entries. uninstall these as well.
2. Remove Leftover Files: As with the main VPN, check these directories for any remaining Surfshark Antivirus files and delete them:
   • C:\Program Files\Surfshark Antivirus
   • C:\ProgramData\Surfshark Antivirus
   • C:\Users\<username>\AppData\Local\Surfshark Antivirus
   • C:\Users\<username>\AppData\Roaming\Surfshark Antivirus
3. Registry Entries Caution!: If you’re comfortable with it, you can also search the Registry Editor for “Surfshark Antivirus” and remove related keys, particularly under HKEY_LOCAL_MACHINE\SOFTWARE\. Always back up your registry first.

On macOS:

If Surfshark Antivirus was part of your Surfshark installation on Mac, uninstalling the main Surfshark app as described above should usually take care of it. If you have a separate antivirus application, follow its specific uninstallation instructions, or manually drag it from the Applications folder to the Trash.

Why You Might Be Looking to Disable or Remove Surfshark VPN

People choose to disable or remove their VPNs for various reasons. Understanding these can help you decide if it’s a temporary pause or a permanent goodbye.

Troubleshooting Issues

This is a big one. If you’re experiencing problems with your internet connection, certain websites, or specific applications, turning off your VPN is often the first troubleshooting step. Common issues include: Cybershark vpn

• Connection Problems: Your internet might be slow, or pages aren’t loading, and you suspect the VPN is the culprit. While Surfshark generally offers good speeds, any VPN can sometimes cause slowdowns depending on server load, distance, or your base internet speed.
• Website Access Issues: Some websites, especially banking sites, streaming services, or online stores, might block VPN connections or flag them as suspicious, leading to error messages or captchas.
• App Compatibility: Certain applications, particularly those relying on your local network or specific location data, might not work correctly with a VPN active.
• “Is Surfshark VPN down?”: If you suspect the Surfshark service itself might be experiencing issues, temporarily disabling it allows you to confirm if your general internet connection is working fine.

No Longer Needing a VPN

Life changes! Maybe you initially got Surfshark for a specific trip abroad to access content from home, but now you’re back and don’t feel the need for a VPN every day. Or perhaps you’ve resolved a privacy concern that led you to get a VPN in the first place.

Switching to Another VPN

With so many VPN providers out there, you might decide to try a different service that better suits your needs, perhaps one offering slightly different features, server locations, or pricing. In this case, fully removing Surfshark before installing a new VPN is good practice to prevent software conflicts.

Addressing Performance Concerns

While VPNs enhance security and privacy, they can sometimes introduce a slight slowdown in internet speeds due to the encryption process and routing traffic through distant servers. If you’re a gamer, frequently download large files, or need maximum speed for certain tasks, you might choose to disable Surfshark temporarily or uninstall it if the performance impact is too significant for your daily use. This is particularly relevant if you’re asking, “Does Surfshark VPN slow down internet?”.

A Quick Look at Surfshark VPN Benefits The Good Stuff You Might Be Missing

Before you completely cut ties, it’s worth remembering what Surfshark offers, just in case you’re considering coming back or using it for specific purposes later. Surfshark has built a strong reputation for several key benefits:

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• Strong Security & Privacy: It uses industry-leading AES-256 encryption, has a strict no-logs policy, and includes features like a Kill Switch and MultiHop routing traffic through two VPN servers for extra anonymity.
• Unlimited Devices: One of its standout features is allowing unlimited simultaneous connections on a single subscription, making it great for securing all your gadgets and even your family’s devices.
• Global Server Network: With over 3200 servers in 100 countries, you get plenty of options for bypassing geo-restrictions and finding fast connections.
• CleanWeb: This feature blocks ads, trackers, and malicious websites, providing a cleaner and safer browsing experience.
• Bypasser Split Tunneling: As we discussed, this lets you choose which apps or websites use the VPN and which don’t, offering flexibility.
• Affordable Pricing: Surfshark is often praised for offering premium features at very competitive prices.

So, while you might be disabling or removing it now, it’s a capable service that many users find valuable for maintaining their online privacy and freedom.

Frequently Asked Questions

What’s the difference between disabling and uninstalling Surfshark VPN?

Disabling Surfshark VPN means you’re temporarily turning off its active connection, usually through the app or your device’s network settings. The app and its files remain on your device, ready to be reactivated. Uninstalling Surfshark VPN means completely removing the application and its associated files and drivers from your device, much like deleting any other software. You’d typically do this if you no longer plan to use it.

Surfshark VPN Customer Service Phone Number: What You Need to Know!

How do I stop Surfshark from launching on startup?

To prevent Surfshark from launching automatically when your computer starts, open the Surfshark application, go to its “Settings” or “VPN Settings,” and look for an option like “Launch App on Startup” or “Auto-connect.” Disable this setting. On Windows, you can also manage startup apps via Task Manager. On Mac, check “System Settings” > “General” > “Login Items”.

Can I get a refund if I cancel Surfshark?

Yes, Surfshark offers a 30-day money-back guarantee. If you cancel your subscription within 30 days of purchase, you are eligible for a full refund. You typically need to contact their customer support live chat is fastest to request the cancellation and refund. If you cancel after 30 days, you usually won’t receive a refund for the unused portion of your subscription, but your auto-renewal will be stopped.

Will uninstalling Surfshark VPN remove my subscription?

No, uninstalling the Surfshark VPN app from your device does not automatically cancel your subscription or stop recurring payments. Your subscription is managed separately through your Surfshark account on their website or the app store where you made the purchase Google Play, Apple App Store, Amazon. You need to specifically disable auto-renewal or contact customer support to cancel your subscription to avoid future charges.

What if Surfshark VPN won’t disconnect or uninstall?

If you’re having trouble disconnecting or uninstalling, first ensure the app is fully closed. On Windows, use Task Manager Ctrl + Shift + Esc to end any Surfshark-related processes. On macOS, use Force Quit Cmd + Opt + Esc. If issues persist, try restarting your device and then attempting the uninstallation again. For stubborn leftover files or network drivers, refer to the “Thorough Removal” steps for your specific operating system. If all else fails, Surfshark’s customer support is there to help. How to Create Your Surfshark VPN Account: A Step-by-Step Guide

Does disabling Surfshark Antivirus affect my VPN?

Disabling or uninstalling Surfshark Antivirus, which is part of the Surfshark One bundle, does not directly affect the functionality of your Surfshark VPN. These are separate components of the Surfshark software suite. You can use the VPN independently of the antivirus.

Why do some websites still think I’m using a VPN after I’ve disconnected Surfshark?

Sometimes, websites or online services might still detect an old VPN IP address due to browser cache, cookies, or lingering DNS cache on your system. To fix this, try clearing your browser’s cache and cookies, then flush your device’s DNS cache. Restarting your device can also help. In some cases, if you didn’t thoroughly remove all VPN drivers or registry entries especially on Windows, residual network configurations might cause issues.