Based on checking the website, Dialatile.com appears to be a legitimate and well-established supplier and installer of floor and wall tiles, serving the Grimsby and Louth areas of Lincolnshire, UK.

The site highlights a wide range of ceramic, porcelain, natural stone, and mosaic tiles, catering to various budgets and design preferences, from classic to contemporary.

They also emphasize their in-house fitting team and comprehensive bathroom fitting services, underscoring a commitment to quality control and customer satisfaction.

This direct-to-consumer model for both product and service is a key differentiator, aiming to provide a seamless experience for those undertaking home renovation projects.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Dialatile.com Review & First Look

When you first land on Dialatile.com, you’re greeted with a clean, professional layout that immediately conveys its core business: floor and wall tiles, alongside fitting services.

The homepage quickly navigates you through their offerings, from various tile types to their installation expertise. It’s clear that this isn’t just an online catalog.

They aim to be a full-service solution for home renovators.

Initial Impressions of the Website Structure

The site is intuitively designed with a prominent navigation bar that includes “Home,” “About Us,” “Reviews,” “News/Updates,” and “Contact Us.” This structure helps users quickly find information.

The main product categories—Wall Tiles, Floor Tiles, Outdoor Tiles, and Bathroom Fitting—are easily accessible, suggesting a user-friendly experience.

Brand Presence and Trust Signals

Dial A Tile leverages its long history, stating establishment in 1979 and being in its “second generation of family ownership.” This longevity immediately builds trust.

They also highlight their “Our Guarantee” and “Our Showrooms,” reinforcing transparency and physical presence, which is crucial for a business dealing with tangible products like tiles and home installations.

The inclusion of customer reviews directly on the homepage further solidifies their commitment to customer satisfaction.

Visual Appeal and Product Display

The website employs clear, high-quality images of their tiles, which is essential for an e-commerce site focused on aesthetics.

While not every tile is shown in a room setting, there are enough examples to give a sense of texture and finish. Newyorkonlineclass.com Reviews

The “Featured Products” section on the homepage allows for a quick glimpse into their diverse range, from marble-effect porcelain to patterned wall tiles.

Dialatile.com Pros & Cons

Like any business, Dialatile.com has its strengths and areas where it could potentially improve.

Understanding these can help you gauge if they’re the right fit for your tiling and bathroom renovation needs.

Key Advantages of Dialatile.com

One of the most significant advantages is their integrated service model. They don’t just sell tiles. they also provide fitting services with their own directly employed team. This offers a level of control and consistency that subcontracted services often lack. Their stated 30 years of experience in fitting, along with guarantees on both products and work, are strong selling points.

In-house Fitting Team: This means better quality control and accountability.
Extensive Product Range: They boast a wide selection of ceramic, porcelain, natural stone, and mosaic tiles.
Long-Standing History: Established in 1979, indicating stability and experience.
Customer Satisfaction Focus: Emphasized through their “Our Guarantee” and customer testimonials.
Local Showrooms: Physical locations in Grimsby and Louth allow customers to see products firsthand.

Areas for Potential Improvement

While the website is solid, some areas could be enhanced for a global audience or those looking for more granular data.

For example, specific pricing for all products isn’t immediately visible online, which might require direct contact or a visit to the showroom.

Online Pricing Transparency: A more comprehensive online price list for all products would be beneficial for remote customers.
Detailed Product Specifications: While they mention types, more in-depth technical specs for each tile e.g., PEI rating, water absorption for specific series would be valuable.
Broader Service Area Information: While clearly serving Grimsby and Louth, clearer geographical limits for their fitting services would help manage expectations for those outside the immediate vicinity.

Dialatile.com Alternatives

When considering a major home improvement project like tiling or bathroom renovation, it’s wise to explore several options.

While Dial A Tile offers a compelling package, various alternatives cater to different preferences and needs.

Local vs. National Suppliers

For those prioritizing local service and personalized attention, other regional tile showrooms and independent contractors could be viable alternatives.

These often offer a similar hands-on approach and can sometimes provide more flexibility in bespoke projects. Piong02.com Reviews

Independent Tile Shops: Many towns have local tile shops that offer unique selections and personalized service. Examples might include “Tile Style Grimsby” or “Louth Ceramics,” depending on local listings.
Local Installers/Contractors: If you prefer to source tiles separately, there are numerous independent tile fitters and bathroom installers who can provide labor only. It’s crucial to verify their credentials and check references.

Online-Only Retailers

The rise of online-only tile retailers offers a vast selection and often competitive pricing, though they typically don’t provide fitting services.

This option is suitable if you’re comfortable managing the installation yourself or hiring an independent fitter.

Tiles Direct: A large online retailer offering a vast array of tiles for various applications. They often have sales and a wide selection.
Tile Mountain: Another prominent online tile specialist, known for its extensive range and delivery services.
Wickes/B&Q DIY Superstores: These major DIY chains offer a good selection of budget-friendly tiles and sometimes partner with installers, though the fitting service quality can vary.

Specialized Bathroom Renovation Companies

For a complete overhaul of your bathroom, beyond just tiling, specialized bathroom renovation companies offer end-to-end services, often including plumbing, electrical work, and fixture installation.

Local Bathroom Design & Installers: Companies like “Bathroom Fitters Louth” or “Grimsby Bathrooms” often provide a comprehensive service from design to completion.

Dialatile.com Pricing

Understanding the pricing structure of Dialatile.com is crucial for budgeting your tiling or bathroom renovation project.

While the website doesn’t display explicit prices for all individual tiles online, it does provide general insights into their approach.

Pricing Philosophy and Value Proposition

Dial A Tile emphasizes providing “excellent experience for the customer at an affordable price” and “good value.” This suggests a competitive pricing strategy that balances quality products and professional service with cost-effectiveness.

The absence of specific online prices implies that pricing might be dynamic, potentially based on project scope, tile quantity, and fitting complexity.

Tiered Pricing: Expect different price points for various tile types ceramic, porcelain, natural stone and finishes matt, gloss. Natural stone, for example, is typically more expensive than standard ceramic.
Project-Based Quotes: For fitting services, it’s highly likely they offer customized quotes based on the size of the area to be tiled, the complexity of the installation, and any specific requirements e.g., wet room installation, subfloor preparation.

How to Get a Quote from Dialatile.com

Since direct online pricing isn’t universally available, the primary methods for obtaining a quote would involve:

Visiting a Showroom: This is the most recommended approach. You can view the tiles, discuss your project with staff, and get a tailored quote. Showrooms are located in Grimsby and Louth.
Contacting Them Directly: The website provides phone numbers 01472 361 844, 01507 602 300 and an email address [email protected] for inquiries. This is ideal for initial discussions or requesting general price ranges.
Online Enquiry Form: While not explicitly highlighted for quotes, the “Contact Us” section likely allows for detailed inquiries that could lead to a quote.

Factors Influencing Overall Project Cost

Beyond the per-tile cost, several factors will impact your total investment when working with Dial A Tile:

Tile Type and Quality: Premium tiles will naturally cost more.
Quantity Required: Larger areas mean more tiles and potentially higher labor costs.
Preparation Work: If your subfloor or walls require extensive preparation e.g., leveling, waterproofing, this will add to the cost.
Installation Complexity: Intricate patterns, small spaces, or wet room installations typically demand more labor and therefore cost more.
Sundries: Adhesives, grout, spacers, and sealants are necessary and will add to the overall material cost. Dial A Tile also supplies these.
Bathroom Fitting Services: If you opt for their full bathroom fitting, this will be a comprehensive package price covering plumbing, carpentry, and electrical work as needed.

Dialatile.com vs. Competitors

Comparing Dialatile.com to its competitors helps highlight its unique position in the market, particularly for those in the Lincolnshire area. Muberme.com Reviews

Its primary distinguishing factor is the integration of supply and installation services.

Dialatile.com vs. General DIY Retailers e.g., Wickes, B&Q

Product Quality & Specialization: Dialatile.com specializes in tiles and typically offers a broader range of higher-quality and more niche tiles e.g., natural stone compared to the more generalized, budget-oriented selection at DIY superstores.
Fitting Services: This is where Dialatile.com truly shines. They employ their own fitting team, ensuring consistency and accountability. DIY retailers often rely on third-party contractors, which can lead to varying service quality and less direct control over the project timeline.
Expertise & Advice: As tile specialists, Dial A Tile staff are likely to offer more in-depth advice on tile suitability, installation techniques, and design considerations than general retail assistants.
Price Point: While DIY stores might offer lower entry-level prices for basic tiles, Dialatile.com’s overall value proposition includes professional installation, which might be more cost-effective in the long run by preventing errors and ensuring longevity.

Dialatile.com vs. Online Tile Retailers e.g., Tiles Direct, Tile Mountain

Convenience vs. Hands-on Experience: Online retailers offer unparalleled convenience for browsing vast catalogs from home. However, you miss the opportunity to see and feel the tiles in person, which Dialatile.com’s showrooms provide.
Integrated Service: Online retailers are primarily product sellers. You’ll need to source and vet your own installer, which can be time-consuming and add complexity. Dialatile.com offers a streamlined, single-point-of-contact solution.
Returns & Damages: Handling returns or damaged goods can sometimes be more cumbersome with online retailers due to shipping logistics. Dealing with a local entity like Dialatile.com might offer a more direct resolution process.
Local Support: Dialatile.com provides local support, advice, and direct problem-solving that online-only platforms cannot match. This is particularly valuable for complex projects or issues.

Dialatile.com vs. Independent Tile Fitters

Product Sourcing: Independent fitters typically focus solely on installation, requiring you to source your own tiles. Dialatile.com offers a combined product and service package, simplifying the process.
Accountability: With Dialatile.com, if there’s an issue, you have one company responsible for both the product and the installation. With independent fitters, you might face a blame game between the tile supplier and the installer if problems arise.
Guarantee: Dialatile.com explicitly guarantees its work and products. While reputable independent fitters offer guarantees, they might not be as comprehensive or backed by a long-established company.

How to Get the Most Out of Dialatile.com

To maximize your experience with Dialatile.com, especially given their focus on local service and comprehensive solutions, a strategic approach is key.

Before You Visit or Contact

Preparation is paramount.

Knowing what you want, even roughly, will help their team guide you more effectively.

Define Your Project Scope: Are you tiling a small bathroom, a kitchen floor, or an entire house? Knowing the approximate area will help.
Establish a Budget: Have a realistic idea of what you’re willing to spend on both materials and installation.
Gather Inspiration: Collect images of styles, colors, and patterns you like. This could be from magazines, Pinterest, or other websites.
Consider Practical Needs: Think about the room’s function. Do you need slip-resistant tiles for a wet area? Durable tiles for high-traffic zones?

Making the Most of Your Showroom Visit

Visiting their showrooms in Grimsby or Louth is arguably the best way to leverage their expertise and product range.

Ask Questions: Don’t hesitate to inquire about tile durability, maintenance, suitability for specific environments e.g., underfloor heating, and installation timelines.
Bring Samples/Photos: If you have existing decor, paint swatches, or furniture photos, bring them to help match or complement your current aesthetic.
Discuss Installation Needs: Clearly articulate your expectations for the fitting service. Ask about preparation work, timelines, and guarantees.
Request Samples: If possible, ask for physical samples to take home. Seeing tiles in your own lighting conditions can make a significant difference.

Engaging with Their Fitting Services

If you opt for their in-house fitting team, maintain clear communication throughout the process.

Understand the Quote: Ensure the quote is detailed and clearly outlines all costs, including materials, labor, and any preparatory work.
Confirm Timelines: Agree on a start date, estimated completion date, and any key milestones.
Pre-Installation Checklist: Ask if there’s anything you need to do before the fitting team arrives e.g., clear the room, protect furniture.
Post-Installation Care: Get clear instructions on how to care for your new tiles and grout, including cleaning and maintenance.

Understanding Dialatile.com’s Offerings

Dialatile.com isn’t just about selling tiles.

It’s about providing a comprehensive solution for home surfaces, from floors to wet rooms.

Their range extends beyond just aesthetic choices to practical considerations for various environments.

Floor and Wall Tile Collections

They segment their vast inventory into easy-to-browse categories: Market-broker.com Reviews

Wall Tiles: These come in various finishes like gloss, matt, patterned, small format, large format, and natural. This variety allows for diverse design choices, from a sleek, modern look with large format gloss tiles to a rustic feel with small format natural stone.
Floor Tiles: Similarly, floor tiles are available in gloss, matt, large format, natural, patterned, and are also suitable for wet rooms. The emphasis on “quality floor tiles” suggests a focus on durability for high-traffic areas.

Comprehensive Fitting Services

A significant value proposition from Dial A Tile is their professional fitting service, which extends beyond just laying tiles.

Tile Fitting: Their own team of tile fitters, with “30 years” of experience, is touted as unrivaled. This in-house expertise suggests a higher standard of work and greater control over the project timeline and quality. They’ve handled projects from large commercial developments to residential homes.
Bathroom Fitting: This is a complete service, ranging from simple refits to full bathroom transformations, including wet rooms and cloakrooms. They use “carefully selected sub-contractors” for tasks like plumbing and electrical, ensuring a seamless integration of services under the Dial A Tile umbrella. This full-service approach can save customers the hassle of coordinating multiple tradespeople.

Associated Materials and Tools

Beyond the tiles themselves, Dial A Tile also supplies “all the associated materials and tools needed.” This includes:

Adhesives: Various types suitable for different tile materials and substrates.
Grout: Available in different colors to complement or contrast the tiles.
Sundries: This broad category likely covers everything from leveling compounds and sealants to spacers and cleaning products, ensuring customers have everything required for a successful installation.

Dialatile.com’s History and Customer Commitment

The “About Us” and “Reviews” sections on Dialatile.com paint a picture of a company deeply rooted in its community with a strong emphasis on customer satisfaction and quality.

A Legacy of Tiling Expertise

Established in 1979, Dial A Tile boasts a significant history, now being in its “second generation of family ownership.” This longevity is a testament to their adaptability and consistent quality over several decades. Their claim to have tiled “everything from large developments such as, The Point and The Waterfront, commercial washrooms, factory floors, office floors, driveways, garage floors, shop ceilings, balconies, barbeque areas, patios to swimming pools, and of course people’s homes” highlights their versatility and extensive experience across various project scales and types.

The Aspen Bathrooms Partnership

In 2006, they expanded their services by moving into the “design, supply and installation of bathrooms and wet rooms” under the Aspen Bathrooms brand, which is part of the Dial A Tile family. This strategic expansion demonstrates their responsiveness to customer demand “repeatedly asked to recommend companies” and their commitment to offering comprehensive home solutions beyond just tiling.

Unwavering Focus on Customer Satisfaction

The website strongly emphasizes that “customer service and product quality are paramount and at the forefront of everything we do.” Key aspects of their customer commitment include:

Independent Family Company: This structure often fosters a more personalized approach to customer service.
Expert Advice: “Experts in our field with friendly staff” are always on hand to provide guidance.
Guaranteed Work: “ALL of our work is guaranteed by Dial A Tile,” providing peace of mind to clients. This is a significant pledge, especially for major home renovation projects.
Lifetime Guarantee on Bathroom Furniture: This specific guarantee on bathroom furniture, likely offered through Aspen Bathrooms, adds another layer of assurance for their full bathroom fitting service.
Value for Money: They believe “customer satisfaction is synonymous with good value. hence we always strive to provide an excellent experience for the customer at an affordable price.”

Customer Testimonials

The “CUSTOMER REVIEWS” section on the homepage features direct quotes from “wonderful customers,” reinforcing their positive reputation. Examples include:

“Thanks for the fantastic job your company have done with our bathroom. You have such a wonderful selection of tiles.” – John & Jackie Stanley
“Thanks for all your help in getting my much needed extra tiles, you are a star.” – Kath Clark
“Thank you for all your advice and assistance in the supply of floor tiles for the restoration of this historic school.” – John French
“On behalf of the Queen Street School Preservation Trust I just wanted to say a big thank you for such excellent service and friendly approach.” – Emma & Andy Bell

These testimonials, though brief, cover various aspects of their service, from product selection and helpful advice to overall job satisfaction, painting a consistent picture of a customer-centric business.

Frequently Asked Questions

What is Dialatile.com?

Dialatile.com is the online presence for Dial A Tile, a long-established company based in Lincolnshire, UK, specializing in the supply and installation of floor and wall tiles, as well as complete bathroom fitting services.

Where are Dial A Tile’s showrooms located?

Dial A Tile has physical showrooms in Grimsby and Louth, Lincolnshire, UK. Naturalpetcentre.co.uk Reviews

What types of tiles does Dial A Tile offer?

Dial A Tile offers a wide range of ceramic, porcelain, natural stone, and mosaic tiles for both walls and floors, including specialized outdoor tiles and options for wet rooms.

Does Dialatile.com offer fitting services?

Yes, Dialatile.com provides professional tile fitting services with their own directly employed team of experienced fitters, as well as comprehensive bathroom fitting services through their Aspen Bathrooms division.

How long has Dial A Tile been in business?

Dial A Tile was established in 1979 and is now in its second generation of family ownership, indicating over 40 years of experience.

Can I view prices for tiles on Dialatile.com?

While the website showcases many products, specific prices for individual tiles are not universally displayed online.

It is recommended to visit a showroom or contact them directly for detailed pricing.

Does Dial A Tile offer guarantees on their work?

Yes, Dial A Tile explicitly states that “ALL of our work is guaranteed by Dial A Tile.” They also offer a lifetime guarantee on all their bathroom furniture.

What is Aspen Bathrooms?

Aspen Bathrooms is a division of the Dial A Tile family of companies, focusing on the design, supply, and installation of complete bathrooms and wet rooms.

Does Dial A Tile supply materials needed for tiling beyond the tiles themselves?

Yes, Dial A Tile states they provide “all the associated materials and tools needed,” which would include adhesives, grout, and various sundries for installation.

How do I get a quote for a tiling or bathroom project?

You can get a quote by visiting one of their showrooms, contacting them directly via phone or email, or submitting an inquiry through their website’s contact form.

Does Dial A Tile handle large commercial tiling projects?

Yes, their website mentions extensive experience with large developments, commercial washrooms, factory floors, office floors, and even swimming pools, alongside residential projects. Wingemotors.be Reviews

Are Dial A Tile’s staff knowledgeable and helpful?

The website emphasizes that they are “experts in our field with friendly staff” who are “always on hand to provide advice.”

Can I find customer reviews for Dial A Tile online?

Yes, Dialatile.com has a “Reviews” section on their website, and customer testimonials are featured directly on their homepage.

What is the advantage of using Dial A Tile’s in-house fitting team?

The primary advantage is better quality control and accountability, as the same company is responsible for both supplying the tiles and performing the installation, potentially leading to a more seamless project.

Does Dialatile.com offer outdoor tiles?

Yes, they stock a variety of outdoor tiles designed for gardens, patios, and other external spaces, which have evolved to offer diverse styles.

Can Dial A Tile help with bathroom design?

Yes, through their Aspen Bathrooms division, they offer design services as part of their complete bathroom fitting package.

What areas does Dial A Tile serve for installations?

They primarily serve the Grimsby and Louth areas of Lincolnshire, UK, but their fitting team has installed tiles “all over the country” for specialized projects.

What if I need extra tiles after my initial purchase?

One customer testimonial specifically praises Dial A Tile for their help in getting “much needed extra tiles,” suggesting they are helpful with follow-up needs.

Does Dial A Tile offer discounts or special offers?

The website has a “Latest Offers” section under “Other,” indicating that they periodically provide special deals.

Is Dialatile.com accessible for customers with different budgets?

The website states they boast a “wide range of ceramic, porcelain, natural stone and mosaic tiles to suit every budget,” suggesting options for various price points.

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Dialatile.com Reviews